CN107862402A - A kind of method for processing business and terminal device - Google Patents
A kind of method for processing business and terminal device Download PDFInfo
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- CN107862402A CN107862402A CN201710953132.XA CN201710953132A CN107862402A CN 107862402 A CN107862402 A CN 107862402A CN 201710953132 A CN201710953132 A CN 201710953132A CN 107862402 A CN107862402 A CN 107862402A
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- service
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- sales counter
- artificial sales
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/04—Forecasting or optimisation specially adapted for administrative or management purposes, e.g. linear programming or "cutting stock problem"
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/04—Forecasting or optimisation specially adapted for administrative or management purposes, e.g. linear programming or "cutting stock problem"
- G06Q10/047—Optimisation of routes or paths, e.g. travelling salesman problem
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
Abstract
The invention belongs to field of computer technology, more particularly to a kind of method for processing business and terminal device.Methods described is when detecting that user handles target service,Obtain the first identity information of the user,And after the first identity information is verified,Target service described in start to process,Every default time interval,Update and show the business datum of the target service,The running status of processing progress and the self-service service process terminal,If before target service processing is completed,The running status of the self-service service process terminal occurs abnormal,Then specify to continue for the user and handle the artificial sales counter of the target service,The related data is sent to the counter terminal of the artificial sales counter,The artificial sales counter can continue according to related data handles the target service,Without being that the user handles the target service again from the beginning,It has been greatly saved the time of user,So that user obtains preferable service experience.
Description
Technical field
The invention belongs to field of computer technology, more particularly to a kind of method for processing business and terminal device.
Background technology
In the mechanism transacting business such as bank, housing bureau, tax bureau, these associated mechanisms typically can all provide self-service user
For users to use, for example, bank can provide ATM, housing bureau can provide the Certificate of House Property and issue equipment, the tax service process terminal
Office can provide proof of paying taxes and issue equipment etc., and user can complete doing for miscellaneous service directly on self-service service process terminal
Reason, quickness and high efficiency.But if user, during transacting business, these terminals break down, and cause business not do normally
During reason, user needs artificial sales counter from the beginning to handle the business again, takes time and effort, and influences the experience of user.
The content of the invention
In view of this, the embodiments of the invention provide a kind of method for processing business and terminal device, to solve from self-service
Service process terminal needs user's from the beginning transacting business in the case of switching to artificial sales counter, takes time and effort and influences Consumer's Experience
The problem of.
The first aspect of the embodiment of the present invention provides a kind of method for processing business, can include：
When detecting that user handles target service, the first identity information of the user is obtained, and described in acquisition
After first identity information is verified, target service described in start to process；
Every default time interval, update and show the business datum of the target service, processing progress and described
The running status of self-service service process terminal；
If before target service processing is completed, there is exception in the running status of the self-service service process terminal, then
Specify to continue for the user and handle the artificial sales counter of the target service；
The second identity information sent by the counter terminal of the artificial sales counter is received, second identity information is described
Counter terminal is from the acquisition for mobile terminal of the user；
If second identity information is consistent with first identity information, by the current business number of the target service
According to and processing progress send to the counter terminal of the artificial sales counter, so that the artificial sales counter is according to the current business number
According to and the processing progress continue the processing target service.
The second aspect of the embodiment of the present invention provides a kind of computer-readable recording medium, the computer-readable storage
Media storage has computer program, and the computer program realizes following steps when being executed by processor：
When detecting that user handles target service, the first identity information of the user is obtained, and described in acquisition
After first identity information is verified, target service described in start to process；
Every default time interval, update and show the business datum of the target service, processing progress and described
The running status of self-service service process terminal；
If before target service processing is completed, there is exception in the running status of the self-service service process terminal, then
Specify to continue for the user and handle the artificial sales counter of the target service；
The second identity information sent by the counter terminal of the artificial sales counter is received, second identity information is described
Counter terminal is from the acquisition for mobile terminal of the user；
If second identity information is consistent with first identity information, by the current business number of the target service
According to and processing progress send to the counter terminal of the artificial sales counter, so that the artificial sales counter is according to the current business number
According to and the processing progress continue the processing target service.
The third aspect of the embodiment of the present invention provide a kind of service process terminal equipment, including memory, processor with
And the computer program that can be run in the memory and on the processor is stored in, calculating described in the computing device
Following steps are realized during machine program：
When detecting that user handles target service, the first identity information of the user is obtained, and described in acquisition
After first identity information is verified, target service described in start to process；
Every default time interval, update and show the business datum of the target service, processing progress and described
The running status of self-service service process terminal；
If before target service processing is completed, there is exception in the running status of the self-service service process terminal, then
Specify to continue for the user and handle the artificial sales counter of the target service；
The second identity information sent by the counter terminal of the artificial sales counter is received, second identity information is described
Counter terminal is from the acquisition for mobile terminal of the user；
If second identity information is consistent with first identity information, by the current business number of the target service
According to and processing progress send to the counter terminal of the artificial sales counter, so that the artificial sales counter is according to the current business number
According to and the processing progress continue the processing target service.
Existing beneficial effect is the embodiment of the present invention compared with prior art：The embodiment of the present invention is detecting that user does
When managing target service, the first identity information of the user is obtained, and after first identity information of acquisition is verified,
Target service described in start to process, every default time interval, update and show the business datum of the target service, processing
The running status of progress and the self-service service process terminal, if before target service processing is completed, the self-service industry
There is exception in the running status of business processing terminal, then handles the artificial sales counter of the target service for specified continue of the user,
The artificial sales counter can obtain the second identity information of the user of current transacting business, if second body in processing business
Part information is consistent with first identity information, then it is the user for handling the target service to illustrate active user, now will
The business datum and processing progress of the current target service are sent to the counter terminal of the artificial sales counter, the artificial cabinet
Platform can continue according to the current business datum and the processing progress handles the target service, without from the beginning
The target service is handled again for the user, has been greatly saved the time of user so that user obtains preferably service body
Test.
Brief description of the drawings
Technical scheme in order to illustrate the embodiments of the present invention more clearly, below will be to embodiment or description of the prior art
In the required accompanying drawing used be briefly described, it should be apparent that, drawings in the following description be only the present invention some
Embodiment, for those of ordinary skill in the art, without having to pay creative labor, can also be according to these
Accompanying drawing obtains other accompanying drawings.
Fig. 1 is a kind of one embodiment flow chart of method for processing business in the embodiment of the present invention；
Fig. 2 is exemplary flows of a kind of method for processing business step S101 under an application scenarios in the embodiment of the present invention
Figure；
Fig. 3 is exemplary flows of a kind of method for processing business step S103 under an application scenarios in the embodiment of the present invention
Figure；
Fig. 4 is the schematic flow diagram that a kind of method for processing business provides the user guiding in the embodiment of the present invention；
Fig. 5 is the schematic block diagram of service process terminal equipment provided in an embodiment of the present invention；
Fig. 6 is the Program modual graph of business processing program provided in an embodiment of the present invention.
Embodiment
To enable goal of the invention, feature, the advantage of the present invention more obvious and understandable, below in conjunction with the present invention
Accompanying drawing in embodiment, the technical scheme in the embodiment of the present invention is clearly and completely described, it is clear that disclosed below
Embodiment be only part of the embodiment of the present invention, and not all embodiment.Based on the embodiment in the present invention, this area
All other embodiment that those of ordinary skill is obtained under the premise of creative work is not made, belongs to protection of the present invention
Scope.
The executive agent of the embodiment of the present invention is to be established with the counter terminal of self-service service process terminal and artificial sales counter
There is the background server of communication connection, target service is handled and self-service business processing end by self-service service process terminal in user
When the running status at end occurs abnormal, specify to continue for the user and handle the artificial sales counter of the target service, and by correlation
Data are sent to the counter terminal of the artificial sales counter, and the artificial sales counter can continue according to these data handles the target
Business, without being that the user handles the target service again from the beginning.
Referring to Fig. 1, a kind of one embodiment of method for processing business can include in the embodiment of the present invention：
Step S101, when detecting that user handles target service, the first identity information of the user is obtained.
Preferably, step S101 can specifically include step as shown in Figure 2：
Step S1011, business Quick Response Code corresponding with the target service is generated and by the self-service business processing end
End is shown to the user.
Step S1012, after business Quick Response Code described in the mobile scanning terminal in the user, the shifting with the user is established
The communication connection of dynamic terminal.
Step S1013, first identity information that the mobile terminal of the user is sent is received.
For example, user selects oneself to need the business handled, namely the target first on self-service service process terminal
Business, background server can automatically generate a corresponding business Quick Response Code, and be shown by the self-service service process terminal
To user, now, user can use wechat or other APP specified to scan the business Quick Response Code, after establishing
Communication connection between platform server and the mobile terminal of user, then, background server can be wanted by the mobile terminal of user
User is asked to authorize background server to obtain its identity information, if user confirms the mandate, the mobile terminal of user will incite somebody to action
The identity information (i.e. described first identity information) of user is sent to background server.The identity information of user can include user
Certificate number, cell-phone number and/or WeChat ID etc..
After first identity information of acquisition is verified, target service described in start to process.
Step S102, every default time interval, update and show the business datum of the target service, processing progress
And the running status of the self-service service process terminal.
The time interval can be configured according to actual conditions, and the present embodiment is not especially limited to this.Usually,
In order to ensure the promptness of acquisition of information, being disposed within 1 minute is advisable.
Every time during operation, background server obtains the running status of the self-service service process terminal first, is ensuring it
Operational excellence, without any exception in the case of, then the business datum and processing progress of the target service are obtained, if this is obtained
The content taken then illustrates that user is not yet operated in the time interval, without in progress as the content that last time obtains
Hold renewal, if the content of this acquisition and the content that last time obtains are different, illustrate that user has been carried out newly in the time interval
Operation, content update need to be carried out, use this obtain content substitution last time obtain content.
For example, if certain business handling can be divided into 10 steps altogether, active user completes preceding 6 steps, then server
Just record current business and handle and completed 6 steps and all recorded the business record in these step process, for example,
The identity information of user, business information, facial recognition information etc..If the self-service service process terminal normal operation of whole process,
Whole business handling processes is then completed in self-service business handling terminal.
If step S103, before target service processing is completed, the running status of the self-service service process terminal goes out
It is now abnormal, then handle the artificial sales counter of the target service for specified continue of the user.
Preferably, step S103 can specifically include step as shown in Figure 3：
Step S1031, judge whether to retrieve the first identity of the user in default preferred, users information list
Information.
If retrieving the first identity information of the user in the preferred, users information list, step is performed
S1032, if not retrieving the first identity information of the user in the preferred, users information list, perform step
S1033。
Step S1032, the artificial sales counter of default preferred, users is defined as continuing and handles the artificial cabinet of the target service
Platform.
Usually, VIP user, cooperation unit user, namely the letter of the preferred, users are stored with background server
List is ceased, when the first identity information that the user is retrieved in the information list, then can be arranged into VIP sales counters, green
Chrominance channel sales counter, namely the artificial sales counter of the preferred, users are handled, and the number of the artificial sales counter of preferred, users can root
Determined according to the number of the preferred, users in information list, specifically, both proportionality coefficient relations can be set, for example, will
Proportionality coefficient is arranged to 1/100, if sharing 100 preferred, users, need to only set 1 artificial sales counter of preferred, users, if
1000 preferred, users are shared, then need to set 10 artificial sales counters of preferred, users.It these are only one of proportionality coefficient value
Example, rather than be limited, in specifically used, its value can be adjusted according to actual conditions, to ensure to use
Family obtains quick, efficient, quality services.
Step S1033, the class of service in the target service is extracted.
Step S1034, screening and the class of service in the artificial sales counter in addition to the artificial sales counter of the preferred, users
Corresponding artificial sales counter.
In the present embodiment, can be by artificial sales counter according to class of service in order to provide more convenient, more specialized service
Classified, each artificial sales counter only handles single business, avoids teller from constantly switching between a variety of business, is lifted
Its operating efficiency.
Step S1035, the artificial sales counter filtered out pending business number and average treatment duration are obtained.
The pending business number can determine according to row number situation, if for example, certain artificial positive start to process of sales counter
Arrange in numerical order for 001 business, and current maximum row number is 004, then can determine that pending business number is 4.
The artificial sales counter that the average treatment duration filters out according to is at the history service within the default period
Manage record statistics to obtain, the period can be 1 day, 1 week or January etc., if for example, certain artificial sales counter is common in 1 day before
5 business are handled, handling duration is respectively 70 minutes, 90 minutes, 100 minutes, 80 minutes, 85 minutes, then it is flat to can obtain it
Equal handling duration is (70+90+100+80+85)/5=85 minutes.
Step S1036, the pending business number of the artificial sales counter that filters out according to and the estimation of average treatment duration
Processing total duration needed for the artificial sales counter filtered out.
Required processing total duration is equal to the product of pending business number and average treatment duration.
Step S1037, the most short artificial sales counter of total duration will be handled in the artificial sales counter filtered out to be defined as continuing
Handle the artificial sales counter of the target service.
Also it is stand-by period most short artificial sales counter needed for user's selection.
Step S104, the second identity information sent by the counter terminal of the artificial sales counter is received.
Second identity information is the counter terminal of the artificial sales counter from the acquisition for mobile terminal of the user.Tool
Body, after the artificial sales counter for the processing that continues is specified for the user, background server is believed according to the first identity of the user
User's Quick Response Code corresponding to breath generation, and user's Quick Response Code is sent to the mobile terminal of the user.When treating above
Processing business is processed into when taking turns to user's transacting business, the user can provide user's Quick Response Code
To artificial sales counter, the counter terminal of the artificial sales counter can obtain the identity of the user by scanning user's Quick Response Code
Information, namely second identity information, and second identity information is sent to background server and examined.
As shown in the above description, first identity information is the card of the user obtained by the self-service service process terminal
The information such as piece number, cell-phone number and/or WeChat ID, second identity information are obtained by the counter terminal of the artificial sales counter
The information such as certificate number, cell-phone number and/or the WeChat ID of user, by taking cell-phone number as an example, if the mobile phone in second identity information
It is number identical with the cell-phone number in first identity information, then it can determine that second identity information and first identity information
Unanimously.
If step S105, described second identity information is consistent with first identity information, the target service is worked as
Preceding business datum and processing progress is sent to the counter terminal of the artificial sales counter.
The artificial sales counter can continue according to the current business datum and the processing progress handles the target
Business, and without from the beginning transacting business, but the currently processed progress that continues is user's transacting business, saves the time of user, keeps away
Exempt from unnecessary flow consumption.For example, if certain business handling can be divided into 10 steps altogether, user is on self-service service process terminal
Preceding 6 steps are completed, user are then transferred to artificial sales counter because self-service service process terminal breaks down, then manually
Sales counter only needs to continue to complete 4 steps below.
Preferably, be after the user specifies artificial sales counter in step S103 can also include it is as shown in Figure 4 for
Family provides the step of guiding：
Step S401, default indoor plane figure, the position of the self-service service process terminal and the artificial cabinet are obtained
The position of platform.
Usually, the position of the indoor plane figure, the position of the self-service service process terminal and the artificial sales counter
All it is changeless, these information can be stored in a storage device specified, when these information change,
Should be by its synchronized update into the storage device.
Step S402, according to the indoor plane figure, the position of the self-service service process terminal and the artificial sales counter
Position determine from the position of the self-service service process terminal to the optimal path of the position of the artificial sales counter.
First, according to the indoor plane figure, travel through from the position of the self-service service process terminal to the artificial cabinet
All feasible routes of the position of platform, the most short route of distance is then chosen from the feasible route as the optimal road
Footpath.
Step S403, the position, described artificial of the self-service service process terminal is identified in the indoor plane figure
The position of sales counter and the optimal path.
Step S404, the indoor plane figure after the mark is sent to the mobile terminal of the user.
The user can conveniently and efficiently find the artificial sales counter according to according to the optimal path.
In summary, the embodiment of the present invention obtains the first body of the user when detecting that user handles target service
Part information, and after first identity information of acquisition is verified, target service described in start to process, when default
Between be spaced, update and show the business datum of the target service, the fortune of processing progress and the self-service service process terminal
Row state, if before target service processing is completed, the running status of the self-service service process terminal occur it is abnormal, then for
The user, which specifies to continue, handles the artificial sales counter of the target service, and the artificial sales counter can be obtained and worked as in processing business
The second identity information of the user of preceding transacting business, if second identity information is consistent with first identity information, say
Bright active user is the user for handling the target service, now by the business datum of the current target service and processing
Progress is sent to the counter terminal of the artificial sales counter, and the artificial sales counter can be according to the current business datum and described
Processing progress, which continues, handles the target service, without being that the user handles the target service, pole again from the beginning
The big time for saving user so that user obtains preferable service experience.
Corresponding to the method for processing business described in foregoing embodiments, Fig. 5 is shown at business provided in an embodiment of the present invention
The schematic block diagram of terminal device is managed, for convenience of description, illustrate only the part related to the embodiment of the present invention.
In the present embodiment, the service process terminal equipment can be desktop PC, notebook, palm PC and
The computing devices such as cloud server.The service process terminal equipment may include：Processor 50, memory 51 and it is stored in described
In memory 51 and the computer program 52 that can be run on the processor 50.
The processor 50 can be CPU (Central Processing Unit, CPU), can also be
Other general processors, digital signal processor (Digital Signal Processor, DSP), application specific integrated circuit
(Application Specific Integrated Circuit, ASIC), field programmable gate array (Field-
Programmable Gate Array, FPGA) either other PLDs, discrete gate or transistor logic,
Discrete hardware components etc..General processor can be microprocessor or the processor can also be any conventional processor
Deng.
The memory 51 can be the internal storage unit of the service process terminal equipment 5, such as business processing is whole
The hard disk or internal memory of end equipment 5.The memory 51 can also be the External memory equipment of the service process terminal equipment 5,
Such as the plug-in type hard disk being equipped with the service process terminal equipment 5, intelligent memory card (Smart Media Card, SMC),
Secure digital (Secure Digital, SD) blocks, flash card (Flash Card) etc..Further, the memory 51 may be used also
With both internal storage units including the service process terminal equipment 5 or including External memory equipment.The memory 51 is used
In other programs and data needed for the storage computer program and the service process terminal equipment 5.The memory
51 can be also used for temporarily storing the data that has exported or will export.
Referring to Fig. 6, it is the Program modual graph of computer program 52 provided in an embodiment of the present invention.In the present embodiment,
Described computer program 52 can be divided into one or more program modules, and one or more of program modules are deposited
It is stored in the memory 51, and as performed by the processor 50, to complete the present invention.For example, in figure 6, described meter
Calculation machine program 52, namely business processing program can be divided into the first identity information acquisition module 601, data acquisition module
602nd, continue sales counter designated module 603, the second identity information receiving module 604, the processing module that continues 605.Alleged by the present invention
Program module is the series of computation machine programmed instruction section for referring to complete specific function, than program more suitable for describing the meter
Implementation procedure of the calculation machine program 52 in the service process terminal equipment.Describe specifically to introduce the program module below
601-605 function.
First identity information acquisition module 601, for when detecting that user handles target service, obtaining the user's
First identity information, and after first identity information of acquisition is verified, target service described in start to process；
Data acquisition module 602, for every default time interval, updating and showing the business number of the target service
According to, processing progress and the running status of the self-service service process terminal；
Continue sales counter designated module 603, if for before target service processing is completed, the self-service business processing to be whole
There is exception in the running status at end, then handles the artificial sales counter of the target service for specified continue of the user；
Second identity information receiving module 604, for receiving the second body sent by the counter terminal of the artificial sales counter
Part information, second identity information are the counter terminals of the artificial sales counter from the acquisition for mobile terminal of the user；
The processing module that continues 605, if consistent with first identity information for second identity information, by described in
The current business datum of target service and processing progress are sent to the counter terminal of the artificial sales counter, so as to the artificial sales counter
Continued according to the current business datum and the processing progress and handle the target service.
Further, the sales counter designated module 603 that continues can include：
Identity information retrieval unit, for retrieving the first identity of the user in default preferred, users information list
Information；
It is preferred that sales counter determining unit, if the first body for retrieving the user in the preferred, users information list
Part information, then being defined as continuing by the artificial sales counter of default preferred, users handles the artificial sales counter of the target service；
Class of service extraction unit, if for not retrieving the first of the user in the preferred, users information list
Identity information, then extract the class of service in the target service；
Artificial sales counter screening unit, for screening and institute in the artificial sales counter in addition to the artificial sales counter of the preferred, users
State artificial sales counter corresponding to class of service；
Artificial sales counter information acquisition unit, for obtaining the pending business number of artificial sales counter filtered out and average place
Manage duration, history service processing of the artificial sales counter that the average treatment duration filters out according within the default period
Record statistics obtains；
Total duration evaluation unit is handled, the business number pending for the artificial sales counter that filters out according to and average
The processing total duration needed for artificial sales counter filtered out described in handling duration estimation；
Continue sales counter determining unit, for will handle the most short artificial sales counter of total duration in the artificial sales counter filtered out
It is defined as continuing and handles the artificial sales counter of the target service.
Further, can also include in the computer program 52：
Position information acquisition module, for obtaining the position of default indoor plane figure, the self-service service process terminal
With the position of the artificial sales counter；
Optimal path determining module, for according to the indoor plane figure, the self-service service process terminal position and
Determine from the position of the self-service service process terminal to the position of the artificial sales counter most the position of the artificial sales counter
Shortest path；
Mark module, for identifying the position, described of the self-service service process terminal in the indoor plane figure
The position of artificial sales counter and the optimal path；
Plan sending module, for the indoor plane figure after the mark to be sent to the mobile terminal of the user.
Further, first identity information acquisition module 601 can include：
Business Quick Response Code generation unit, for generate corresponding with target service business Quick Response Code and by it is described oneself
Service process terminal is helped to be shown to the user；
Communication connection establish unit, after business Quick Response Code described in the mobile scanning terminal in the user, establish with
The communication connection of the mobile terminal of the user；
First identity information receiving unit, first identity letter that the mobile terminal for receiving the user is sent
Breath.
Further, can also include in the computer program 52：
User's Quick Response Code generation unit, for user's two dimension according to corresponding to the generation of the first identity information of the user
Code；
User's Quick Response Code transmitting element, for user's Quick Response Code to be sent to the mobile terminal of the user, so as to
The counter terminal of the artificial sales counter obtains the second identity information of the user by scanning user's Quick Response Code.
It is apparent to those skilled in the art that for convenience and simplicity of description, the system of foregoing description,
The specific work process of device and unit, the corresponding process in preceding method embodiment is may be referred to, will not be repeated here.
In the above-described embodiments, the description to each embodiment all emphasizes particularly on different fields, and is not described in detail or remembers in some embodiment
The part of load, it may refer to the associated description of other embodiments.
Those of ordinary skill in the art are it is to be appreciated that each embodiment described with reference to the embodiments described herein
Module, unit and/or method and step, it can be realized with the combination of electronic hardware or computer software and electronic hardware.This
A little functions are performed with hardware or software mode actually, application-specific and design constraint depending on technical scheme.Specially
Industry technical staff can realize described function using distinct methods to each specific application, but this realization is not
It is considered as beyond the scope of this invention.
In several embodiments provided herein, it should be understood that disclosed system, apparatus and method can be with
Realize by another way.For example, device embodiment described above is only schematical, for example, the unit
Division, only a kind of division of logic function, can there is other dividing mode, such as multiple units or component when actually realizing
Another system can be combined or be desirably integrated into, or some features can be ignored, or do not perform.It is another, it is shown or
The mutual coupling discussed or direct-coupling or communication connection can be the indirect couplings by some interfaces, device or unit
Close or communicate to connect, can be electrical, mechanical or other forms.
The unit illustrated as separating component can be or may not be physically separate, show as unit
The part shown can be or may not be physical location, you can with positioned at a place, or can also be distributed to multiple
On NE.Some or all of unit therein can be selected to realize the mesh of this embodiment scheme according to the actual needs
's.
In addition, each functional unit in each embodiment of the present invention can be integrated in a processing unit, can also
That unit is individually physically present, can also two or more units it is integrated in a unit.Above-mentioned integrated list
Member can both be realized in the form of hardware, can also be realized in the form of SFU software functional unit.
If the integrated unit is realized in the form of SFU software functional unit and is used as independent production marketing or use
When, it can be stored in a computer read/write memory medium.Based on such understanding, technical scheme is substantially
The part to be contributed in other words to prior art or all or part of the technical scheme can be in the form of software products
Embody, the computer software product is stored in a storage medium, including some instructions are causing a computer
Equipment (can be personal computer, server, or network equipment etc.) performs the complete of each embodiment methods described of the present invention
Portion or part steps.And foregoing storage medium includes：USB flash disk, mobile hard disk, read-only storage (ROM, Read-Only
Memory), random access memory (RAM, Random Access Memory), magnetic disc or CD etc. are various can store journey
The medium of sequence code.
Embodiment described above is merely illustrative of the technical solution of the present invention, rather than its limitations；Although with reference to foregoing reality
Example is applied the present invention is described in detail, it will be understood by those within the art that：It still can be to foregoing each
Technical scheme described in embodiment is modified, or carries out equivalent substitution to which part technical characteristic；And these are changed
Or replace, the essence of appropriate technical solution is departed from the spirit and scope of various embodiments of the present invention technical scheme.
Claims (10)
- A kind of 1. method for processing business, it is characterised in that applied to self-service service process terminal, including：When detecting that user handles target service, the first identity information of the user is obtained, and described the first of acquisition After identity information is verified, target service described in start to process；Every default time interval, update and show the business datum of the target service, processing progress and described self-service The running status of service process terminal；If before target service processing is completed, there is exception in the running status of the self-service service process terminal, then is institute State specified continue of user and handle the artificial sales counter of the target service；The second identity information sent by the counter terminal of the artificial sales counter is received, second identity information is the sales counter Terminal is from the acquisition for mobile terminal of the user；If second identity information is consistent with first identity information, by the current business datum of the target service and Processing progress is sent to the counter terminal of the artificial sales counter, so as to the artificial sales counter according to the current business datum and The processing progress, which continues, handles the target service.
- 2. method for processing business according to claim 1, it is characterised in that described that the processing institute that continues is specified for the user Stating the artificial sales counter of target service includes：The first identity information of the user is retrieved in default preferred, users information list；If the first identity information of the user is retrieved in the preferred, users information list, by default preferred, users Artificial sales counter, which is defined as continuing, handles the artificial sales counter of the target service；If not retrieving the first identity information of the user in the preferred, users information list, the target industry is extracted Class of service in business；Artificial sales counter corresponding with the class of service is screened in the artificial sales counter in addition to the artificial sales counter of the preferred, users；The artificial sales counter filtered out pending business number and average treatment duration are obtained, the average treatment duration is according to institute History service processing record statistics of the artificial sales counter filtered out within the default period is stated to obtain；The people filtered out according to the pending business number of the artificial sales counter filtered out and the estimation of average treatment duration Processing total duration needed for work sales counter；The most short artificial sales counter of total duration will be handled in the artificial sales counter filtered out and is defined as the processing target industry that continues The artificial sales counter of business.
- 3. method for processing business according to claim 1, it is characterised in that continued being specified for the user described in processing After the artificial sales counter of target service, in addition to：Obtain the position of default indoor plane figure, the position of the self-service service process terminal and the artificial sales counter；According to the position of the indoor plane figure, the position of the self-service service process terminal and the artificial sales counter determine from Optimal path of the position of the self-service service process terminal to the position of the artificial sales counter；Identified in the indoor plane figure position of the self-service service process terminal, the position of the artificial sales counter and The optimal path；Indoor plane figure after the mark is sent to the mobile terminal of the user.
- 4. method for processing business according to claim 1, it is characterised in that the first identity letter for obtaining the user Breath includes：Generation business Quick Response Code corresponding with the target service is simultaneously shown to the use by the self-service service process terminal Family；After business Quick Response Code described in mobile scanning terminal in the user, the communication link with the mobile terminal of the user is established Connect；Receive first identity information that the mobile terminal of the user is sent.
- 5. method for processing business according to any one of claim 1 to 4, it is characterised in that specified for the user Continue after the artificial sales counter for handling the target service, in addition to：According to user's Quick Response Code corresponding to the generation of the first identity information of the user；User's Quick Response Code is sent to the mobile terminal of the user, so as to the artificial sales counter counter terminal by sweeping Retouch the second identity information that user's Quick Response Code obtains the user.
- 6. a kind of computer-readable recording medium, the computer-readable recording medium storage has computer program, and its feature exists In realizing the method for processing business as any one of claim 1 to 5 when the computer program is executed by processor Step.
- 7. a kind of terminal device, including memory, processor and it is stored in the memory and can be on the processor The computer program of operation, it is characterised in that realize following steps during computer program described in the computing device：When detecting that user handles target service, the first identity information of the user is obtained, and described the first of acquisition After identity information is verified, target service described in start to process；Every default time interval, update and show the business datum of the target service, processing progress and described self-service The running status of service process terminal；If before target service processing is completed, there is exception in the running status of the self-service service process terminal, then is institute State specified continue of user and handle the artificial sales counter of the target service；The second identity information sent by the counter terminal of the artificial sales counter is received, second identity information is the sales counter Terminal is from the acquisition for mobile terminal of the user；If second identity information is consistent with first identity information, by the current business datum of the target service and Processing progress is sent to the counter terminal of the artificial sales counter, so as to the artificial sales counter according to the current business datum and The processing progress, which continues, handles the target service.
- 8. terminal device according to claim 7, it is characterised in that described that the processing mesh that continues is specified for the user The artificial sales counter of mark business includes：The first identity information of the user is retrieved in default preferred, users information list；If the first identity information of the user is retrieved in the preferred, users information list, by default preferred, users Artificial sales counter, which is defined as continuing, handles the artificial sales counter of the target service；If not retrieving the first identity information of the user in the preferred, users information list, the target industry is extracted Class of service in business；Artificial sales counter corresponding with the class of service is screened in the artificial sales counter in addition to the artificial sales counter of the preferred, users；The artificial sales counter filtered out pending business number and average treatment duration are obtained, the average treatment duration is according to institute History service processing record statistics of the artificial sales counter filtered out within the default period is stated to obtain；The people filtered out according to the pending business number of the artificial sales counter filtered out and the estimation of average treatment duration Processing total duration needed for work sales counter；The most short artificial sales counter of total duration will be handled in the artificial sales counter filtered out and is defined as the processing target industry that continues The artificial sales counter of business.
- 9. terminal device according to claim 7, it is characterised in that the processing target that continues is being specified for the user After the artificial sales counter of business, in addition to：Obtain the position of default indoor plane figure, the position of the self-service service process terminal and the artificial sales counter；According to the position of the indoor plane figure, the position of the self-service service process terminal and the artificial sales counter determine from Optimal path of the position of the self-service service process terminal to the position of the artificial sales counter；Identified in the indoor plane figure position of the self-service service process terminal, the position of the artificial sales counter and The optimal path；Indoor plane figure after the mark is sent to the mobile terminal of the user.
- 10. the terminal device according to any one of claim 7 to 9, it is characterised in that described to obtain the of the user One identity packet includes：Generation business Quick Response Code corresponding with the target service is simultaneously shown to the use by the self-service service process terminal Family；After business Quick Response Code described in mobile scanning terminal in the user, the communication link with the mobile terminal of the user is established Connect；Receive first identity information that the mobile terminal of the user is sent.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710953132.XA CN107862402A (en) | 2017-10-13 | 2017-10-13 | A kind of method for processing business and terminal device |
| PCT/CN2017/112627 WO2019071740A1 (en) | 2017-10-13 | 2017-11-23 | Service processing method and apparatus, readable storage medium and terminal device |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201710953132.XA CN107862402A (en) | 2017-10-13 | 2017-10-13 | A kind of method for processing business and terminal device |
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| CN107862402A true CN107862402A (en) | 2018-03-30 |
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| CN201710953132.XA Pending CN107862402A (en) | 2017-10-13 | 2017-10-13 | A kind of method for processing business and terminal device |
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| CN (1) | CN107862402A (en) |
| WO (1) | WO2019071740A1 (en) |
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| WO2019071740A1 (en) | 2019-04-18 |
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