CN107705173A - Order unsubscription method and device based on more wheel interactive voices - Google Patents
Order unsubscription method and device based on more wheel interactive voices Download PDFInfo
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- CN107705173A CN107705173A CN201710853498.XA CN201710853498A CN107705173A CN 107705173 A CN107705173 A CN 107705173A CN 201710853498 A CN201710853498 A CN 201710853498A CN 107705173 A CN107705173 A CN 107705173A
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- order
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- voice
- cancellation
- telephone number
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
- G06Q30/0635—Processing of requisition or of purchase orders
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/24—Querying
- G06F16/245—Query processing
- G06F16/2455—Query execution
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/24—Querying
- G06F16/248—Presentation of query results
Abstract
The invention discloses a kind of order unsubscription method and device based on more wheel interactive voices, wherein, method includes：The cancellation of order voice service request that user sends is obtained, and obtains the telephone number for carrying out order purchase；Inquire about the order database to prestore and obtain order list corresponding with telephone number；To each sequence information of user's voice output order list one by one, a sequence information is often exported, voice asks the user whether to carry out cancellation operation to current order；When the confirmation response for receiving user speech transmission, then cancellation operation is carried out to current order.Thus, enrich order and quit the subscription of mode of operation, meet application demand of the user under different scenes, improve treatment effeciency when user quits the subscription of order.
Description
Technical field
The present invention relates to voice processing technology field, more particularly to a kind of order unsubscription method based on more wheel interactive voices
And device.
Background technology
At present, as the development of Internet technology, many productions and life of user are carried out dependent on internet, such as,
User is implementing to do shopping on the net, made a reservation.However, user is when use can be with done through network application, if it is desired to which cancellation is ordered
It is single to reach order place interface step by step, it is necessary to according to guiding menu, the order to be cancelled triggering cancellation menu is chosen afterwards
It is cumbersome by choosing and determining that cancel Menu realization quits the subscription of to order after item.
The content of the invention
It is contemplated that at least solves one of above-mentioned technical problem to a certain extent.
Therefore, it is an object of the present invention to propose a kind of order unsubscription method based on more wheel interactive voices, the party
Method solves cumbersome technical problem of cancelling an order in the prior art..
Second object of the present invention is to propose that a kind of order based on more wheel interactive voices quits the subscription of device.
Third object of the present invention is to propose a kind of computer equipment.
Fourth object of the present invention is to propose a kind of non-transitorycomputer readable storage medium.
The 5th purpose of the present invention is to propose a kind of computer program product.
For the above-mentioned purpose, first aspect present invention embodiment proposes a kind of order based on more wheel interactive voices and quit the subscription of
Method, comprise the following steps：The cancellation of order voice service request that user sends is obtained, and obtains the phone for carrying out order purchase
Number；Inquire about the order database to prestore and obtain order list corresponding with the telephone number；To user voice one by one
Each sequence information of the order list is exported, often exports a sequence information, whether voice inquires the user to current
Order carries out cancellation operation；When the confirmation response for receiving the user speech transmission, then cancellation behaviour is carried out to the current order
Make.
The order unsubscription method based on more wheel interactive voices of the embodiment of the present invention, obtains the cancellation of order language that user sends
Sound service request, and the telephone number for carrying out order purchase is obtained, inquire about the order database to prestore and obtain and telephone number pair
The order list answered, to each sequence information of user's voice output order list one by one, often export a sequence information, voice
Ask the user whether to carry out cancellation operation to current order, when the confirmation response for receiving user speech transmission, then to current order
Carry out cancellation operation.Thus, enrich order and quit the subscription of mode of operation, meet application demand of the user under different scenes, carry
High user quits the subscription for the treatment of effeciency during order.
For the above-mentioned purpose, second aspect of the present invention embodiment proposes a kind of order based on more wheel interactive voices and quit the subscription of
Device, including：First acquisition module, for obtaining the cancellation of order voice service request of user's transmission, and obtain carry out order
The telephone number of purchase；Second acquisition module, it is corresponding with the telephone number for inquiring about the order database to prestore acquisition
Order list；Output module, for each sequence information of user order list described in voice output one by one, often exporting
One sequence information, voice inquire whether the user carries out cancellation operation to current order；Cancellation of order module, for connecing
When receiving the confirmation response that the user speech is sent, cancellation operation is carried out to the current order.
The order based on more wheel interactive voices of the embodiment of the present invention quits the subscription of device, obtains the cancellation of order language that user sends
Sound service request, and the telephone number for carrying out order purchase is obtained, inquire about the order database to prestore and obtain and telephone number pair
The order list answered, to each sequence information of user's voice output order list one by one, often export a sequence information, voice
Ask the user whether to carry out cancellation operation to current order, when the confirmation response for receiving user speech transmission, then to current order
Carry out cancellation operation.Thus, enrich order and quit the subscription of mode of operation, meet application demand of the user under different scenes, carry
High user quits the subscription for the treatment of effeciency during order.
For the above-mentioned purpose, third aspect present invention embodiment proposes a kind of computer equipment, including memory, processing
Device and storage on a memory and the computer program that can run on a processor, during the computing device described program, reality
The now order unsubscription method based on more wheel interactive voices as described in above-mentioned first aspect embodiment.
To achieve these goals, fourth aspect present invention embodiment proposes a kind of computer-readable storage of non-transitory
Medium, when the instruction in the storage medium is performed by processor, enabling perform above-mentioned first aspect embodiment institute
The order unsubscription method based on more wheel interactive voices stated.
To achieve these goals, fifth aspect present invention embodiment proposes a kind of computer program product, when described
When instruction processing unit in computer program product performs, being handed over based on more wheel voices described in above-mentioned first aspect embodiment is performed
Mutual order unsubscription method.
The additional aspect of the present invention and advantage will be set forth in part in the description, and will partly become from the following description
Obtain substantially, or recognized by the practice of the present invention.
Brief description of the drawings
Of the invention above-mentioned and/or additional aspect and advantage will become from the following description of the accompanying drawings of embodiments
Substantially and it is readily appreciated that, wherein：
Fig. 1 is the flow chart of the order unsubscription method according to an embodiment of the invention based on more wheel interactive voices；
Fig. 2 is the flow chart of the order unsubscription method in accordance with another embodiment of the present invention based on more wheel interactive voices；
Fig. 3 is the interface schematic diagram of telephone number corresponding to display purchase order according to an embodiment of the invention；
Fig. 4 is the flow chart according to the order unsubscription method based on more wheel interactive voices of another embodiment of the invention；
Fig. 5 is the structural representation that the order according to an embodiment of the invention based on more wheel interactive voices quits the subscription of device
Figure；
Fig. 6 is the structural representation that the order in accordance with another embodiment of the present invention based on more wheel interactive voices quits the subscription of device
Figure；And
Fig. 7 is the structural representation of computer equipment according to an embodiment of the invention.
Embodiment
Embodiments of the invention are described below in detail, the example of the embodiment is shown in the drawings, wherein from beginning to end
Same or similar label represents same or similar element or the element with same or like function.Below with reference to attached
The embodiment of figure description is exemplary, it is intended to for explaining the present invention, and is not considered as limiting the invention.
Below with reference to the accompanying drawings the order unsubscription method and device based on more wheel interactive voices of the embodiment of the present invention are described.
In order to solve in the prior art, step is more when quitting the subscription of order, cumbersome technical problem, the embodiment of the present invention
A kind of order unsubscription method based on more wheel interactive voices is provided, can be realized based on more wheel interactive voices and the intelligence of order is moved back
Order, operating efficiency is higher.
Fig. 1 is the flow chart of the order unsubscription method according to an embodiment of the invention based on more wheel interactive voices, such as
Shown in Fig. 1, this method includes：
Step 101, the cancellation of order voice service request that user sends is obtained, and obtains the phone number for carrying out order purchase
Code.
It is appreciated that the cancellation of order voice messaging of simultaneously storing user's registered is received in advance, and the purchase of corresponding order
Telephone number, so as to, pass through the pronunciation receivers such as the microphone in terminal device receive user send cancellation of order language
After sound service, the voice in the request is identified, such as the voice by the voice in asking and user registered in advance
The vocal print feature and keyword of information are matched, and the phone number of user progress order purchase is matched according to recognition result
Code.
It should be noted that according to the difference of concrete application scene, ordering for user's transmission can be obtained in different ways
It is single to cancel voice service request, and the telephone number for carrying out order purchase is obtained, it is illustrated below:
As a kind of possible implementation, as shown in Fig. 2 the step 101 includes：
Step 201, when user dials default platform number by terminal device, obtaining cancellation of order voice service please
Ask.
In this example, the platform number for order generating platform, the platform number and cancellation of order business pair are preset
Should, then after user dials the default platform number by terminal device, then it is assumed that getting cancellation of order voice service please
Ask, certainly, in this example, user dials the mode of operation of the default platform number by terminal device, can be voice
The mode dialed or dialed either manually or by dial, this is not restricted.
Step 202, to user send whether by loCal number carry out order purchase voice inquire.
Step 203, when the confirmation response for receiving user speech input, loCal number is obtained.
Because under application scenes, default platform number likely corresponds to the service of a variety of species, therefore, even if
Detect that user dials default platform number by terminal device, be also not necessarily mean that user has the need for quitting the subscription of order
Ask, or, even if user has the demand cancelled an order, not necessarily by loCal number order, thus, in order to avoid
The false triggering of cancellation of order service, after cancellation of order voice service request is obtained, send whether pass through loCal number to user
Carry out the voice inquiry of order purchase, such as voice output " telephone number of purchase order is loCal number ".
If receive user speech input confirmation response, such as receive user speech input " cancellation is ordered
It is single ", then obtain loCal number.
Wherein, in order to avoid being disturbed for environmental noise etc., whether can be entered to what is sent to user by loCal number
The voice inquiry of row order purchase, carries out multiplicating broadcasting, the feedback until receiving user according to certain frequency.
Step 204, deny responding when reception user speech input, prompt the phone number of user speech input purchase order
Code.
Step 205, the telephone number of user's phonetic entry again is obtained.
In one embodiment of the invention, if receive user speech input deny respond, prompt user's language
Sound inputs the telephone number of purchase order, and then, obtain the telephone number of user's phonetic entry again.
Because under application scenes, the telephone number of user's purchase order is also relatively fixed, such as often its family
Telephone number of people etc., therefore in one embodiment of the invention, as shown in figure 3, denying when reception user speech input
After response, several conventional telephone numbers of user's purchase order, now, user in the form of pop-up etc., can also be shown
One or more of numbers can be manually triggered, or, wherein one or more numbers of voice selecting, for example use
Family phonetic entry " first number " or " 139*******1 " etc..
As alternatively possible implementation, as shown in figure 4, above-mentioned steps 101 include：
Step 301, cancelled an order functionality controls when user starts default voice in the application, obtain cancellation of order
Voice service request, and prompt the telephone number of user speech input purchase order.
Step 302, the telephone number of user speech input is obtained.
It is appreciated that in this example, in order generates related application, pre-set voice and cancel an order function
Control, so as to when user start in the application default voice cancel an order functionality controls after, acquisition cancellation of order voice
Service request, so as to prompt the telephone number of user speech input purchase order, get the telephone number of user's input.
Wherein, in this example, user starts default voice and cancelled an order the modes of functionality controls in the application
Can be manual triggering or Voice command, for example user sends voice messaging " start voice cancel an order function ", from
And system starts default voice according to the voice messaging of the user of identification and cancelled an order functionality controls.In addition, above-mentioned prompting is used
The mode of the telephone number of family phonetic entry purchase order, can be voice message, for example play voice messaging " purchase please be input
The telephone number of order " or the telephone number that purchase order is inputted with the prompting modes such as pop-up prompting user.
Step 102, inquire about the order database to prestore and obtain order list corresponding with telephone number.
It is appreciated that order list corresponding with telephone number is stored in order database, it is corresponding with a telephone number
Order list can be it is multiple, after telephone number is obtained, inquire about prestore order database acquisition it is corresponding with telephone number
Order list.
Step 103, to each sequence information of user's voice output order list one by one, a sequence information is often exported,
Voice asks the user whether to carry out cancellation operation to current order.
When specifically, in an embodiment of the present invention, in order to meet that user is inconvenient to read sequence information, to sequence information
Understanding, can often export a sequence information to each sequence information of user's voice output order list one by one, voice is ask
Ask whether user carries out cancellation operation to current order.
Wherein, purchase Item Information of the sequence information including order, the dispatching address information of order, the generation time of order
Information etc..
Step 104, when the confirmation response for receiving user speech transmission, then cancellation operation is carried out to current order.
Specifically, after the confirmation response that user speech is sent is received, for example receive the voice messaging that user sends and " take
Disappear order ", then cancellation operation is carried out to current order.
, wherein it is desired to, it is emphasized that in order to improve the efficiency cancelled an order, to user's voice output order list one by one
During each sequence information, the cancellation operation that user speech is carried out to current order can be received at any time, is not necessarily limited to
After an order is finished, the cancellation operation that user speech is carried out to current order could be received.
In actual applications, according to the difference of the running of application program, can may enter when cancelling an order to user
Some information alerts of row, then in this example, in order that obtaining user's output that is inconvenient or being not desired to viewer applications interface
Related prompt message, before cancellation operation is carried out to current order, it can be carried according to the difference of application scenarios to user speech
Show information.
As a kind of possible implementation, before cancellation operation is carried out to current order, taken to user speech output
The operation that disappears is deducted fees information, and/or, order changes information, and voice asks the user whether to carry out current order after preset time
Cancel operation, to further confirm that whether user cancels current order, when the confirmation response for receiving user speech transmission, to current
Order carries out cancellation operation, causes user to know clearly information etc. of being deducted fees caused by the operation cancelled an order to a certain extent
Chu, the generation of some disputes is avoided, furthermore it is ensured that the operation that user cancels an order is not maloperation.
Thus, the order unsubscription method based on more wheel interactive voices of the embodiment of the present invention, by more between user
Interactive voice is taken turns, realizes the intelligence cancellation to order, in some users inconvenience or is not desired to see that the interface of terminal device shows
Show under the scene of information, under the scene that the user that even eyesight has obstacle cancels an order, cancelled an order for user and provide one
Kind can voice realize mode.
In summary, the order unsubscription method based on more wheel interactive voices of the embodiment of the present invention, obtains what user sent
Cancellation of order voice service request, and obtain the telephone number for carrying out order purchase, inquire about the order database that prestores obtain with
Order list corresponding to telephone number, to each sequence information of user's voice output order list one by one, often export one and order
Single information, voice ask the user whether to carry out cancellation operation to current order, when the confirmation response for receiving user speech and sending, then
Cancellation operation is carried out to current order.Thus, enrich order and quit the subscription of mode of operation, meet user's answering under different scenes
With demand, treatment effeciency when user quits the subscription of order is improved.
In order to realize above-described embodiment, device is quit the subscription of based on the orders for taking turns interactive voices the invention also provides a kind of more,
Fig. 5 is the structural representation that the order according to an embodiment of the invention based on more wheel interactive voices quits the subscription of device, such as Fig. 5 institutes
Show, should quit the subscription of device based on the order of more wheel interactive voices includes：First acquisition module 100, the second acquisition module 200, output
Module 300 and cancellation of order module 400.
Wherein, the first acquisition module 100, for obtain user transmission cancellation of order voice service request, and obtain into
The telephone number of row order purchase.
It should be noted that according to the difference of application scenarios, the first acquisition module 100 can be obtained using different implementations
The cancellation of order voice service request of family transmission is taken, and obtains the telephone number for carrying out order purchase, as a kind of possible
Implementation, as shown in fig. 6, first acquisition module 100 includes first acquisition unit 110, transmitting element 120 and second obtains
Unit 130.
Wherein, first acquisition unit 110, for when user dials default platform number by terminal device, obtaining
Cancellation of order voice service request.
Transmitting element 120, for user send whether by loCal number carry out order purchase voice inquire.
Second acquisition unit 130, for when receiving the confirmation response of user speech input, obtaining loCal number.
Second acquisition module 200, order list corresponding with telephone number is obtained for inquiring about the order database to prestore.
Output module 300, for each sequence information of user's voice output order list one by one, often exporting one and ordering
Single information, voice ask the user whether to carry out cancellation operation to current order.
Cancellation of order module 400, for when receiving the confirmation response that user speech is sent, cancelling to current order
Operation.
It should be noted that the foregoing explanation to the order unsubscription method embodiment based on more wheel interactive voices is also fitted
The order based on more wheel interactive voices for the embodiment quits the subscription of device, and its realization principle is similar, of the invention based on more wheels
The order of interactive voice quits the subscription of the details not disclosed in device embodiment, and here is omitted.
In summary, the order based on more wheel interactive voices of the embodiment of the present invention quits the subscription of device, obtains what user sent
Cancellation of order voice service request, and obtain the telephone number for carrying out order purchase, inquire about the order database that prestores obtain with
Order list corresponding to telephone number, to each sequence information of user's voice output order list one by one, often export one and order
Single information, voice ask the user whether to carry out cancellation operation to current order, when the confirmation response for receiving user speech and sending, then
Cancellation operation is carried out to current order.Thus, enrich order and quit the subscription of mode of operation, meet user's answering under different scenes
With demand, treatment effeciency when user quits the subscription of order is improved.
In order to realize above-described embodiment, the invention also provides a kind of computer equipment, Fig. 7 is according to a reality of the invention
Apply the structural representation of the computer equipment of example.As shown in fig. 7, memory 21, processor 22 and being stored on memory 21 simultaneously
The computer program that can be run on processor 22.
Processor 22 realizes that the order based on more wheel interactive voices provided in above-described embodiment moves back when performing described program
Binding method.
Further, computer equipment also includes：
Communication interface 23, for the communication between memory 21 and processor 22.
Memory 21, for depositing the computer program that can be run on processor 22.
Memory 21 may include high-speed RAM memory, it is also possible to also including nonvolatile memory (non-volatile
Memory), a for example, at least magnetic disk storage.
Processor 22, the orders based on more wheel interactive voices described in above-described embodiment are realized during for performing described program
Unsubscription method.
If memory 21, processor 22 and the independent realization of communication interface 23, communication interface 21, memory 21 and processing
Device 22 can be connected with each other by bus and complete mutual communication.The bus can be industry standard architecture
(Industry Standard Architecture, referred to as ISA) bus, external equipment interconnection (Peripheral
Component, referred to as PCI) bus or extended industry-standard architecture (Extended Industry Standard
Architecture, referred to as EISA) bus etc..The bus can be divided into address bus, data/address bus, controlling bus etc..
For ease of representing, only represented in Fig. 7 with a thick line, it is not intended that an only bus or a type of bus.
Optionally, in specific implementation, if memory 21, processor 22 and communication interface 23, are integrated in chip piece
Upper realization, then memory 21, processor 22 and communication interface 23 can complete mutual communication by internal interface.
Processor 22 is probably a central processing unit (Central Processing Unit, referred to as CPU), or
Specific integrated circuit (Application Specific Integrated Circuit, referred to as ASIC), or by with
It is set to the one or more integrated circuits for implementing the embodiment of the present invention.
In order to realize above-described embodiment, the present invention also proposes a kind of non-transitorycomputer readable storage medium, when described
When instruction in storage medium is performed by processor, enabling perform being handed over based on more wheel voices as described in above-mentioned embodiment
Mutual order unsubscription method.
In order to realize above-described embodiment, the present invention also proposes a kind of computer program product, when the computer program produces
When instruction processing unit in product performs, the order unsubscription method based on more wheel interactive voices as described in above-mentioned embodiment is performed.
In the description of this specification, reference term " one embodiment ", " some embodiments ", " example ", " specifically show
The description of example " or " some examples " etc. means specific features, structure, material or the spy for combining the embodiment or example description
Point is contained at least one embodiment or example of the present invention.In this manual, to the schematic representation of above-mentioned term not
Identical embodiment or example must be directed to.Moreover, specific features, structure, material or the feature of description can be with office
Combined in an appropriate manner in one or more embodiments or example.In addition, in the case of not conflicting, the skill of this area
Art personnel can be tied the different embodiments or example and the feature of different embodiments or example described in this specification
Close and combine.
In addition, term " first ", " second " are only used for describing purpose, and it is not intended that instruction or hint relative importance
Or the implicit quantity for indicating indicated technical characteristic.Thus, define " first ", the feature of " second " can be expressed or
Implicitly include at least one this feature.In the description of the invention, " multiple " are meant that at least two, such as two, three
It is individual etc., unless otherwise specifically defined.
Any process or method described otherwise above description in flow chart or herein is construed as, and represents to include
Module, fragment or the portion of the code of the executable instruction of one or more the step of being used to realize custom logic function or process
Point, and the scope of the preferred embodiment of the present invention includes other realization, wherein can not press shown or discuss suitable
Sequence, including according to involved function by it is basic simultaneously in the way of or in the opposite order, carry out perform function, this should be of the invention
Embodiment person of ordinary skill in the field understood.
Expression or logic and/or step described otherwise above herein in flow charts, for example, being considered use
In the order list for the executable instruction for realizing logic function, may be embodied in any computer-readable medium, for
Instruction execution system, device or equipment (such as computer based system including the system of processor or other can be held from instruction
The system of row system, device or equipment instruction fetch and execute instruction) use, or combine these instruction execution systems, device or set
It is standby and use.For the purpose of this specification, " computer-readable medium " can any can be included, store, communicate, propagate or pass
Defeated program is for instruction execution system, device or equipment or the dress used with reference to these instruction execution systems, device or equipment
Put.The more specifically example (non-exhaustive list) of computer-readable medium includes following：Electricity with one or more wiring
Connecting portion (electronic installation), portable computer diskette box (magnetic device), random access memory (RAM), read-only storage
(ROM), erasable edit read-only storage (EPROM or flash memory), fiber device, and portable optic disk is read-only deposits
Reservoir (CDROM).In addition, computer-readable medium, which can even is that, to print the paper of described program thereon or other are suitable
Medium, because can then enter edlin, interpretation or if necessary with it for example by carrying out optical scanner to paper or other media
His suitable method is handled electronically to obtain described program, is then stored in computer storage.
It should be appreciated that each several part of the present invention can be realized with hardware, software, firmware or combinations thereof.Above-mentioned
In embodiment, software that multiple steps or method can be performed in memory and by suitable instruction execution system with storage
Or firmware is realized.Such as, if realized with hardware with another embodiment, following skill well known in the art can be used
Any one of art or their combination are realized：With the logic gates for realizing logic function to data-signal from
Logic circuit is dissipated, the application specific integrated circuit with suitable combinational logic gate circuit, programmable gate array (PGA), scene can compile
Journey gate array (FPGA) etc..
Those skilled in the art are appreciated that to realize all or part of step that above-described embodiment method carries
Suddenly it is that by program the hardware of correlation can be instructed to complete, described program can be stored in a kind of computer-readable storage medium
In matter, the program upon execution, including one or a combination set of the step of embodiment of the method.
In addition, each functional unit in each embodiment of the present invention can be integrated in a processing module, can also
That unit is individually physically present, can also two or more units be integrated in a module.Above-mentioned integrated mould
Block can both be realized in the form of hardware, can also be realized in the form of software function module.The integrated module is such as
Fruit is realized in the form of software function module and as independent production marketing or in use, can also be stored in a computer
In read/write memory medium.
Storage medium mentioned above can be read-only storage, disk or CD etc..Although have been shown and retouch above
Embodiments of the invention are stated, it is to be understood that above-described embodiment is exemplary, it is impossible to be interpreted as the limit to the present invention
System, one of ordinary skill in the art can be changed to above-described embodiment, change, replace and become within the scope of the invention
Type.
Claims (10)
1. a kind of order unsubscription method based on more wheel interactive voices, it is characterised in that comprise the following steps：
The cancellation of order voice service request that user sends is obtained, and obtains the telephone number for carrying out order purchase；
Inquire about the order database to prestore and obtain order list corresponding with the telephone number；
To each sequence information of user order list described in voice output one by one, a sequence information, voice are often exported
Inquire whether the user carries out cancellation operation to current order；
When the confirmation response for receiving the user speech transmission, then cancellation operation is carried out to the current order.
2. the method as described in claim 1, it is characterised in that characterized in that, the cancellation of order for obtaining user and sending
Voice service request, and the telephone number for carrying out order purchase is obtained, including：
When the user dials default platform number by terminal device, the cancellation of order voice service request is obtained；
To the user send whether by loCal number carry out order purchase voice inquire；
When the confirmation response for receiving the user speech input, the loCal number is obtained.
3. method as claimed in claim 2, it is characterised in that send whether order carried out by loCal number to the user
After the voice inquiry of purchase, in addition to：
Deny responding when the reception user speech input, prompt the telephone number of the user speech input purchase order；
Obtain the telephone number of user phonetic entry again.
4. the method as described in claim 1, it is characterised in that the cancellation of order voice service for obtaining user's transmission please
Ask, and obtain the telephone number for carrying out order purchase, including：
Cancelled an order functionality controls when the user starts default voice in the application, obtain the cancellation of order voice
Service request, and prompt the telephone number of the user speech input purchase order；
Obtain the telephone number of the user speech input.
5. the method as described in claim 1, it is characterised in that before cancellation operation is carried out to the current order, also wrap
Include：
Exported to the user speech and cancel operation and deduct fees information, and/or, order changes information；
Voice inquires whether the user carries out cancellation operation to current order after preset time；
When the confirmation response for receiving the user speech transmission, cancellation operation is carried out to the current order.
6. a kind of order based on more wheel interactive voices quits the subscription of device, it is characterised in that including：
First acquisition module, for obtaining the cancellation of order voice service request of user's transmission, and obtain and carry out order purchase
Telephone number；
Second acquisition module, order list corresponding with the telephone number is obtained for inquiring about the order database to prestore；
Output module, for each sequence information of user order list described in voice output one by one, often exporting one
Sequence information, voice inquire whether the user carries out cancellation operation to current order；
Cancellation of order module, for when receiving the confirmation response that the user speech is sent, being taken to the current order
Disappear operation.
7. device as claimed in claim 6, it is characterised in that first acquisition module includes：
First acquisition unit, for when the user dials default platform number by terminal device, obtaining the order
Cancel voice service request；
Transmitting element, for the user send whether by loCal number carry out order purchase voice inquire；
Second acquisition unit, for when receiving the confirmation response of the user speech input, obtaining the loCal number.
8. a kind of computer equipment, it is characterised in that including memory, processor and storage on a memory and can be in processor
The computer program of upper operation, during the computing device described program, realize as described in any in claim 1-5 based on
The order unsubscription method of more wheel interactive voices.
9. a kind of non-transitorycomputer readable storage medium, is stored thereon with computer program, it is characterised in that the program quilt
The order unsubscription method based on more wheel interactive voices as described in any in claim 1-5 is realized during computing device.
10. a kind of computer program product, it is characterised in that when the instruction in the computer program product is by computing device
When, perform the order unsubscription method based on more wheel interactive voices as described in any in claim 1-5.
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| CN108510355A (en) * | 2018-03-12 | 2018-09-07 | 拉扎斯网络科技（上海）有限公司 | The implementation method and relevant apparatus that interactive voice is made a reservation |
| CN108647004A (en) * | 2018-05-14 | 2018-10-12 | 北京顺丰同城科技有限公司 | Logistics order processing method, apparatus and terminal device |
| CN109064272A (en) * | 2018-07-23 | 2018-12-21 | 上海携程商务有限公司 | Cancel exchange method, system, equipment and the storage medium of ticketing service order |
| CN109214932A (en) * | 2018-08-17 | 2019-01-15 | 平安科技（深圳）有限公司 | Order processing method, apparatus, computer equipment and storage medium |
| CN109446220A (en) * | 2018-09-13 | 2019-03-08 | 浙江百世技术有限公司 | A kind of customer service voices Menu Custom-made Method and custom-built system based on express delivery user |
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| CN112435093A (en) * | 2020-11-24 | 2021-03-02 | 广州易尊网络科技股份有限公司 | Asynchronous processing method and device for electronic order |
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| CN108510355A (en) * | 2018-03-12 | 2018-09-07 | 拉扎斯网络科技（上海）有限公司 | The implementation method and relevant apparatus that interactive voice is made a reservation |
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| CN109446220A (en) * | 2018-09-13 | 2019-03-08 | 浙江百世技术有限公司 | A kind of customer service voices Menu Custom-made Method and custom-built system based on express delivery user |
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| CN110969504A (en) * | 2018-09-30 | 2020-04-07 | 北京京东尚科信息技术有限公司 | Order canceling method and device |
| CN112435093A (en) * | 2020-11-24 | 2021-03-02 | 广州易尊网络科技股份有限公司 | Asynchronous processing method and device for electronic order |
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