CN107665550A - Automatic teller machine control method, device, system, computer equipment and storage medium - Google Patents
Automatic teller machine control method, device, system, computer equipment and storage medium Download PDFInfo
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- CN107665550A CN107665550A CN201710358912.XA CN201710358912A CN107665550A CN 107665550 A CN107665550 A CN 107665550A CN 201710358912 A CN201710358912 A CN 201710358912A CN 107665550 A CN107665550 A CN 107665550A
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- teller machine
- automatic teller
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- geographical position
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
- G07F19/20—Automatic teller machines [ATMs]
- G07F19/209—Monitoring, auditing or diagnose of functioning of ATMs
Abstract
The present invention relates to a kind of automatic teller machine control method, device, system, computer equipment and storage medium, this method includes receiving automatic teller machine mark and the operation information carried out that abnormal automatic teller machine is sent；The geographical position of abnormal automatic teller machine is determined according to the automatic teller machine of abnormal automatic teller machine mark；Obtain be less than pre-determined distance with the distance in geographical position and normal automatic teller machine in idle condition；The operation information carried out is sent to normal automatic teller machine；The geographical position of normal automatic teller machine is sent to abnormal automatic teller machine.Above-mentioned automatic teller machine control method, device, system, computer equipment and storage medium, server redistributes normal automatic teller machine according to the geographical position of abnormal automatic teller machine to user, and the geographical position of the normal automatic teller machine is sent to abnormal automatic teller machine, so that user can find normal automatic teller machine, the operation information carried out is sent to normal automatic teller machine, so as to which user does not have to again re-start the operation on abnormal automatic teller machine on the normal automatic teller machine.
Description
Technical field
The present invention relates to computer realm, is set more particularly to a kind of automatic teller machine control method, device, system, computer
Standby and storage medium.
Background technology
Automatic teller machine is a kind of electromechanical integrated device of high-precision, and great convenience is provided to user's transacting business.
In conventional art when the control of automatic teller machine breaks down, the business that user handles will also be lost because of the failure of control
Lose, great inconvenient and bad experience is brought to user.
The content of the invention
Based on this, it is necessary to for automatic teller machine control failure cause user's transacting business fail the problem of, there is provided a kind of cabinet
Member's machine control method, device, system, computer equipment and storage medium.
A kind of automatic teller machine control method, methods described include：
Receive automatic teller machine mark and the operation information carried out that abnormal automatic teller machine is sent；
The geographical position of the abnormal automatic teller machine is determined according to the automatic teller machine of abnormal automatic teller machine mark；
Obtain be less than pre-determined distance with the distance in the geographical position and normal automatic teller machine in idle condition；
The operation information carried out is sent to the normal automatic teller machine；
The geographical position of the normal automatic teller machine is sent to the abnormal automatic teller machine to prompt normal teller described in user
The geographical position of machine.
In one of the embodiments, the geographical position by the normal automatic teller machine is sent to the abnormal automatic teller machine
The step of after, in addition to：
According to the geographical position of the abnormal automatic teller machine and the geographical position of the normal automatic teller machine, the normal cabinet is calculated
The locking time of member's machine；
Self-locking instruction and the locking time are sent to the normal automatic teller machine；
Generation unblock identifying code；
The unblock identifying code is respectively sent to the abnormal automatic teller machine and the normal automatic teller machine.
A kind of automatic teller machine control method, methods described include：
The operation information carried out is stored；
Detect whether control exception be present；
When control exception be present, then prompt automatic teller machine abnormal, and by the automatic teller machine mark of abnormal automatic teller machine and described
The operation information carried out is sent to server；
Receive and show the geographical position for the normal automatic teller machine that the server is sent.
In one of the embodiments, the geographical position of the normal automatic teller machine for receiving and showing the server and send
The step of after, in addition to：
Plan the geographical position of the abnormal automatic teller machine to the route in the geographical position of the normal automatic teller machine；
Show the route.
A kind of automatic teller machine control method, methods described include：
The operation information carried out that the reception server is sent；
According to the operation information carried out, the operation disruption position during control exception of the abnormal automatic teller machine is obtained
Put；
According to the operation information carried out, the operation information before the operation disruption position is supplemented；
Continue to the operation information after the operation disruption position.
In one of the embodiments, methods described also includes：
The self-locking instruction and locking time that the reception server is sent；
Instructed according to the self-locking, carry out self-locking operation；
When the self-locking time being equal to the locking time, then operation is unlocked；Or
Receive unblock identifying code；
When the unblock identifying code is correct, then operation is unlocked.
A kind of automatic teller machine control device, described device include：
First receiving module, for receiving automatic teller machine mark and the operation information carried out that abnormal automatic teller machine is sent；
Determining module, for determining the geographical position of the abnormal automatic teller machine according to the automatic teller machine of abnormal automatic teller machine mark
Put；
First acquisition module, for obtaining being less than pre-determined distance with the distance in the geographical position and being in idle shape
The normal automatic teller machine of state；
First sending module, for the operation information carried out to be sent to the normal automatic teller machine；By it is described just
The geographical position of normal automatic teller machine is sent to the abnormal automatic teller machine to prompt the geographical position of normal automatic teller machine described in user.
A kind of automatic teller machine control system, the system include：
Abnormal automatic teller machine, for being stored to the operation information carried out；Detect whether control exception be present；Work as presence
During control exception, then prompt automatic teller machine abnormal, and the automatic teller machine mark of abnormal automatic teller machine and the operation carried out are believed
Breath is sent to server；Receive and show the geographical position for the normal automatic teller machine that the server is sent；
Server, for receiving automatic teller machine mark and the operation information carried out that abnormal automatic teller machine is sent；According to institute
The automatic teller machine mark for stating abnormal automatic teller machine determines the geographical position of the abnormal automatic teller machine；Obtain the distance with the geographical position
Less than pre-determined distance and in idle condition normal automatic teller machine；By the operation information carried out send to it is described just
Normal automatic teller machine；The geographical position of the normal automatic teller machine is sent to the abnormal automatic teller machine to prompt normal teller described in user
The geographical position of machine；
Normal automatic teller machine, the operation information carried out sent for the reception server；According to the operation carried out
Information, obtain the operation disruption position during control exception of the abnormal automatic teller machine；According to the operation information carried out, mend
The operation information filled before the operation disruption position；Continue to the operation information after the operation disruption position.
A kind of computer equipment, including memory, processor and storage can be run on a memory and on a processor
Computer program, realize following steps during the computing device described program：
Receive automatic teller machine mark and the operation information carried out that abnormal automatic teller machine is sent；
The geographical position of the abnormal automatic teller machine is determined according to the automatic teller machine of abnormal automatic teller machine mark；
Obtain be less than pre-determined distance with the distance in the geographical position and normal automatic teller machine in idle condition；
The operation information carried out is sent to the normal automatic teller machine；
The geographical position of the normal automatic teller machine is sent to the abnormal automatic teller machine to prompt normal teller described in user
The geographical position of machine.
A kind of computer-readable recording medium, is stored thereon with computer program, and the program is realized when being executed by processor
Following steps：
Receive automatic teller machine mark and the operation information carried out that abnormal automatic teller machine is sent；
The geographical position of the abnormal automatic teller machine is determined according to the automatic teller machine of abnormal automatic teller machine mark；
Obtain be less than pre-determined distance with the distance in the geographical position and normal automatic teller machine in idle condition；
The operation information carried out is sent to the normal automatic teller machine；
The geographical position of the normal automatic teller machine is sent to the abnormal automatic teller machine to prompt normal teller described in user
The geographical position of machine.
Above-mentioned automatic teller machine control method, device, system, computer equipment and storage medium, server can be according to different
The mark of normal automatic teller machine determines the geographical position of the abnormal automatic teller machine, and gives user's weight according to the geographical position of the abnormal automatic teller machine
The new normal automatic teller machine of new distribution, and the geographical position of the normal automatic teller machine is sent to abnormal automatic teller machine, so that user can be with
The normal automatic teller machine is found, and server sends the operation information carried out on abnormal automatic teller machine to corresponding normal teller
Machine, so as to which user does not have to again re-start the operation on abnormal automatic teller machine on the normal automatic teller machine, facilitate user.
Brief description of the drawings
Fig. 1 is the schematic diagram of automatic teller machine control system in an embodiment；
Fig. 2 is the flow chart of the automatic teller machine control method in an embodiment；
Fig. 3 is the flow chart of identifying code generation step in an embodiment；
Fig. 4 is the flow chart of the maintenance step in an embodiment；
Fig. 5 is the flow chart of the automatic teller machine control method in another embodiment；
Fig. 6 is the flow chart of the route planning step in embodiment illustrated in fig. 5；
Fig. 7 is the route map in embodiment illustrated in fig. 6；
Fig. 8 is the flow chart of the automatic teller machine control method in another embodiment；
Fig. 9 is the flow chart of the unlocked step in embodiment illustrated in fig. 8；
Figure 10 is the timing diagram of the automatic teller machine control system shown in Fig. 1；
Figure 11 is the structural representation of the automatic teller machine control device in an embodiment；
Figure 12 is the structural representation of the automatic teller machine control device in another embodiment；
Figure 13 is the structural representation of the automatic teller machine control device in another embodiment；
Figure 14 is the structural representation of the computer equipment in an embodiment.
Embodiment
In order to make the purpose , technical scheme and advantage of the present invention be clearer, it is right below in conjunction with drawings and Examples
The present invention is further elaborated.It should be appreciated that specific embodiment described herein is used only for explaining the present invention, and
It is not used in the restriction present invention.
Describe in detail according to an embodiment of the invention before, it should be noted that, described embodiment essentially consist in
The combination of automatic teller machine control method, device, system, the computer equipment step related to storage medium and system component.Therefore,
Said system component and method and step are showed in position by ordinary symbol in the accompanying drawings, and are only shown
Go out the details relevant with understanding embodiments of the invention, in order to avoid because of those of ordinary skill in the art for having benefited from the present invention
For those obvious details obscured the disclosure.
Herein, such as left and right, upper and lower, front and rear, first and second etc relational terms are used merely to area
Divide an entity or action and another entity or action, and not necessarily require or imply and be between this entity or action any
Actual this relation or order.Term " comprising ", "comprising" or any other variant are intended to including for nonexcludability, by
This make it that including the process of a series of elements, method, article or equipment not only includes these key elements, but also comprising not bright
The key element that the other element really listed is either this process, method, article or equipment are intrinsic.
Referring to Fig. 1, Fig. 1 is the schematic diagram of automatic teller machine control system in an embodiment, the automatic teller machine control system includes
Server and the automatic teller machine for being deployed to various regions.Wherein server can be distributed server, such as the difference according to automatic teller machine
Different servers is disposed in position respectively, and some region of server can manage all automatic teller machines in the region.Or
Server can be centralized server, such as the centralized server can manage all automatic teller machines.Automatic teller machine can portion
Affix one's name to public arena, such as bank, subway station, so as to set a server in a certain bank, for managing the bank
Interior all automatic teller machines, wherein automatic teller machine can include abnormal automatic teller machine and normal automatic teller machine.
Referring to Fig. 2, in one of the embodiments, there is provided a kind of automatic teller machine control method, the present embodiment is in this way
Server in the automatic teller machine control system being applied in above-mentioned Fig. 1 illustrates.Operation has automatic teller machine control on the server
Processing procedure sequence, automatic teller machine control method is implemented by the automatic teller machine control program.This method specifically comprises the following steps：
S202：Receive automatic teller machine mark and the operation information carried out that abnormal automatic teller machine is sent.
Specifically, abnormal automatic teller machine refers to that control has the automatic teller machine of failure, or refers to related to the business handled
The automatic teller machine of failure, such as automatic teller machine of the automatic teller machine of fingerprint input control failure, shooting control failure etc. be present in control.Teller
Machine mark refers to the mark that can uniquely indicate the automatic teller machine, such as it can be the mac addresses (Media of automatic teller machine
Access Control, media access control address), automatic teller machine dispatch from the factory mark etc..The operation information carried out refers to user
The operation information carried out on the automatic teller machine, such as when automatic teller machine is the ATM of bank, user is handling new bank card
During business, it usually needs input application information to the automatic teller machine, now the operation information carried out can refer to the Shen inputted
Please information.
S204：The geographical position of abnormal automatic teller machine is determined according to the automatic teller machine of abnormal automatic teller machine mark.
Specifically, in order to facilitate the management of automatic teller machine, it needs to be determined that the geographical position of automatic teller machine when automatic teller machine is disposed
Put, and in order to be easily managed to automatic teller machine, it will usually by the automatic teller machine mark and the geography of automatic teller machine of automatic teller machine
Position is associated, so as to obtain the geographical position of the automatic teller machine according to the automatic teller machine of a certain automatic teller machine mark.
S206：Obtain be less than pre-determined distance with the distance in geographical position and normal automatic teller machine in idle condition.
Specifically, pre-determined distance is determined according to the deployment density of the automatic teller machine in a certain region, for example, a certain region
The deployment density of interior automatic teller machine is larger, then correspondingly the pre-determined distance is typically small, if in a certain region automatic teller machine deployment
Density is smaller, then correspondingly the pre-determined distance is generally large.If for example, regard bank as a region, in the region
The deployment density of automatic teller machine is generally large, then correspondingly the pre-determined distance can be smaller, for example, could be arranged to 5 meters, 8 meters, 10
Rice, 12 meters etc., if regarding Xuhui District of Shanghai as a region, the deployment density of automatic teller machine may be compared with the region
Small, then correspondingly the pre-determined distance can be with larger, such as could be arranged to 30 meters, 35 meters, 0.1 kilometer etc..By this it is default away from
From that can be one new normal automatic teller machine of user's distribution, so as to which user can continue subsequently on the new normal automatic teller machine
Operation.
Normal automatic teller machine refers to the automatic teller machine that all controls do not break down, or the business to being handled is related
The automatic teller machine that control does not break down.The normal automatic teller machine of idle condition refers to the normal automatic teller machine that no user uses, or
Refer to no user's use and the interior normal automatic teller machine without user around the automatic teller machine, so can not only ensure automatic teller machine
Use state is not in, can not be by automatic teller machine to be used, so as to be not only that active user configures with automatic teller machine
Normal automatic teller machine, it can also be ensured that other users normal use automatic teller machine.
S208：The operation information carried out is sent to normal automatic teller machine.
Specifically, in order to realize that user continues to operate, i.e., continue on abnormal automatic teller machine on the normal automatic teller machine
Operation, it is therefore desirable to send the operation information carried out on abnormal automatic teller machine to the normal automatic teller machine, so normal teller
The operation that machine can have been carried out user according to the operation information carried out replicates automatically, so as to which user can continue what is do not carried out
Operation information.
S210：The geographical position of normal automatic teller machine is sent to abnormal automatic teller machine to prompt user's geography of normal automatic teller machine
Position.
Specifically, although server is assigned with normal automatic teller machine to user, if not by the phase of the normal automatic teller machine
Close information and be sent to user, then user can not search out the normal automatic teller machine, therefore server continues the ground of normal automatic teller machine
Reason position is sent to abnormal automatic teller machine and is shown or produced voice reminder information, in order to which user can search out the normal cabinet
Member's machine.Such as when in bank, because the automatic teller machine in bank can correspondingly post numbering, so as to herein by normal teller
It can send accordingly the normally numbering of automatic teller machine to abnormal automatic teller machine that the geographical position of machine, which is sent to abnormal automatic teller machine,.
Above-mentioned automatic teller machine control method, server can determine the abnormal automatic teller machine according to the mark of abnormal automatic teller machine
Geographical position, and new normal automatic teller machine is redistributed to user according to the geographical position of the abnormal automatic teller machine, and this is normal
The geographical position of automatic teller machine is sent to abnormal automatic teller machine, and so that user can find the normal automatic teller machine, and server will be different
The operation information carried out on normal automatic teller machine is sent to corresponding normal automatic teller machine, and so as to user, do not have to again will be in abnormal teller
Operation on machine re-starts on the normal automatic teller machine, facilitates user.
In one of the embodiments, it is the flow chart of identifying code generation step in an embodiment refering to Fig. 3, Fig. 3, this is tested
Card code generation step can be step S210 in embodiment illustrated in fig. 2, will the geographical position of normal automatic teller machine send to different
After the step of normal automatic teller machine, the identifying code generation step can include：
S302：According to the geographical position of abnormal automatic teller machine and the geographical position of normal automatic teller machine, normal automatic teller machine is calculated
Locking time.
Specifically, locking time refers to the locking time of normal automatic teller machine, for example, when server selects the normal automatic teller machine
When, in order to prevent other users from being operated to the normal automatic teller machine, when reaching the normal automatic teller machine so as to user, the normal cabinet
The situation that member's machine has used for other users, server can be according to the geographical position and the ground of normal automatic teller machine of abnormal automatic teller machine
Reason position calculates locking time of the normal automatic teller machine, for example, can according to the distance of abnormal automatic teller machine and normal automatic teller machine, with
And the average speed of user, the locking time is calculated, and usually in order to improve Consumer's Experience, the locking time can be equal to pre-
If the time, the situation was to prevent user plus abnormal automatic teller machine and the distance of normal automatic teller machine divided by the average speed of user
On the way lose time, during so as to reach the normal automatic teller machine, the normal automatic teller machine has been unlocked and used by other users, should
Preset time can be 3 minutes, 50 seconds, 5 minutes etc..
S304：Self-locking instruction and locking time are sent to normal automatic teller machine.
Specifically, after server calculates locking time, then the locking time and self-locking instruction are sent to normal cabinet
Member's machine, so that normal automatic teller machine carries out self-locking.
S306：Generation unblock identifying code.
Specifically, unblock identifying code refers to the unblock identifying code of locked normal automatic teller machine, the unblock identifying code be for
After preventing user from reaching normal automatic teller machine, the hair of the situation that the normal automatic teller machine can not operate also in self-locking state, user
Raw, by the unblock identifying code, user can unlock the normal automatic teller machine, so as to continue the operation not carried out.Should
Unblock identifying code can be server according to letters such as the identification card number of the mac addresses of abnormal automatic teller machine or user, telephone numbers
Breath generation.
S308：Unblock identifying code is respectively sent to abnormal automatic teller machine and normal automatic teller machine.
Specifically, in order to allow users to obtain the unblock identifying code in time, server is generating the unblock identifying code
Afterwards, the unblock identifying code is sent to abnormal automatic teller machine, the abnormal automatic teller machine can set the unblock identifying code is straight according to user
Connect display or send the unblock identifying code to user terminal.Such as abnormal automatic teller machine interface can show the two ways for
Family selects, and when user selects abnormal automatic teller machine to directly display the unblock identifying code, abnormal automatic teller machine receives unblock checking
After code, then directly display.When user's selection sends unblock identifying code to user terminal, then need user first by relative users
The terminal iidentification of terminal is inputted to the abnormal automatic teller machine.Such as when user terminal is mobile phone, then need user first by cell-phone number
Input is sent to user terminal, in addition, at this to abnormal automatic teller machine so as to which abnormal automatic teller machine will can accordingly unlock identifying code
Under kind mode, the abnormal automatic teller machine does not show the unblock identifying code.
Simultaneously in order that normal automatic teller machine successfully can be unlocked by proper user, server sends out the unblock identifying code
Normal automatic teller machine is delivered to, so as to which when normal automatic teller machine receives the unblock identifying code that user inputs, operation can be unlocked.
In above-described embodiment, server can be with according to the geographical position of abnormal automatic teller machine and the geographical position of normal automatic teller machine
The self-locking time of normal automatic teller machine is calculated, so as to which when server is that user is assigned with normal automatic teller machine, the normal automatic teller machine is not
It can be used, and server generation unblock identifying code, it can be unlocked so as to only get the user of the unblock identifying code
The normal automatic teller machine, when ensure that user reaches normal automatic teller machine, the automatic teller machine will not be used by other users.
In one of the embodiments, refering to Fig. 4, Fig. 4 is the flow chart of the maintenance step in an embodiment, and the maintenance walks
Suddenly can be to be carried out after the method shown in Fig. 2, the maintenance step can include：
S402：Receive the abnormal information that abnormal automatic teller machine is sent.
Specifically, abnormal information refers to the abnormal information of the control of abnormal automatic teller machine, such as can be fingerprint control exception
Information etc..
S404：According to abnormal information, the failure cause of abnormal automatic teller machine is obtained.
Specifically, it is abnormal can to analyze abnormal automatic teller machine control according to the abnormal information that abnormal automatic teller machine is sent for server
The reason for, for example, can judge that fingerprint control is hardware fault or software fault etc. according to the abnormal information of fingerprint control.
S406：Obtain maintenance personal's mark that the geographical position of abnormal automatic teller machine matches.
Specifically, because maintenance personal is likely located at different geographical position, if allowing the maintenance personal of Shanghai Xuhui District
The automatic teller machine of maintenance Shanghai Pudong New Area is removed, then can cause the waste of manpower, therefore in order to save human resources, can be according to different
The geographical position of normal automatic teller machine is distributed maintenance personal for the abnormal automatic teller machine.
S408：Identified according to maintenance personal, the failure cause of abnormal automatic teller machine is sent to the terminal of corresponding maintenance personal
And geographical position.
Specifically, the terminal of maintenance personal can refer to the mobile phone of maintenance personal, for example, can by way of short message to
Maintenance personal sends failure cause and the geographical position of the abnormal automatic teller machine, so as to which the maintenance personal can be according to the abnormal teller
The failure cause of machine is prejudged, such as may determine that the abnormal automatic teller machine is the software fault or hardware of a certain control
Failure etc., and the abnormal automatic teller machine can be positioned exactly by geographical location information, in order to be quickly found out the abnormal cabinet
Member's machine.
In above-described embodiment, server by obtaining the abnormal information of abnormal automatic teller machine, to the abnormal automatic teller machine therefore
Barrier reason is prejudged, and in order to which maintenance personal can judge the failure cause of the abnormal automatic teller machine exactly, and is passed through
The geographical position of the abnormal automatic teller machine can position the abnormal automatic teller machine exactly, by the failure cause and geography of abnormal automatic teller machine
Position is sent to maintenance personal by short message mode, maintenance personal can be allowed to reach the spot in time, be repaired.
Referring to Fig. 5, in one of the embodiments, there is provided a kind of automatic teller machine control method, the present embodiment is in this way
Abnormal automatic teller machine in the automatic teller machine control system being applied in above-mentioned Fig. 1 illustrates.Being run on the abnormal automatic teller machine has
Automatic teller machine control program, automatic teller machine control method is implemented by the automatic teller machine control program.This method specifically includes following step
Suddenly：
S502：The operation information carried out is stored.
Specifically, the abnormal automatic teller machine is normal automatic teller machine at the beginning, when user is during operation, the abnormal cabinet
Member's machine it is possible that the abnormal phenomenon of control, therefore in order to avoid control it is abnormal and caused by the operation information that has carried out it is whole
The situation of loss, the operation information can be stored in real time, such as every storage in 1 minute once, or operated every time
Chengdu stores etc..
S504：Detect whether control exception be present.
Specifically, detect whether control exception be present, can be carried out by the flag of control, such as when a certain control is different
Chang Shi, then by the corresponding flag bit set of the control, so as to which whether set can judge the control by detecting the flag bit
Whether part is abnormal.
S506：When control exception be present, then prompt automatic teller machine abnormal, and by the automatic teller machine mark of abnormal automatic teller machine and
The operation information carried out is sent to server.
Specifically, when control exception, the interface of the abnormal automatic teller machine can show corresponding abnormal information, such as prompt
User's automatic teller machine failure, it is impossible to continue to operate, and prompt user and match normal automatic teller machine for user, and by the exception
The automatic teller machine mark of automatic teller machine and the operation information carried out are sent to server, in order to which server is that user's distribution is new just
Normal automatic teller machine.
S508：Receive the geographical position of the simultaneously normal automatic teller machine that display server is sent.
Specifically, after server is that user distributes normal automatic teller machine, the geographical position of normal automatic teller machine can be sent to
Abnormal automatic teller machine, so as to which the abnormal automatic teller machine can show the geographical position of the normal automatic teller machine, in order to which user is quickly found out
The normal automatic teller machine.Such as when in bank, because the automatic teller machine in bank can correspondingly post numbering, so as to will herein
It can send corresponding normal automatic teller machine to abnormal automatic teller machine that the geographical position of normal automatic teller machine, which is sent to abnormal automatic teller machine,
Numbering, so as to which abnormal automatic teller machine can show the numbering of corresponding normal automatic teller machine.
In above-described embodiment, real-time storage is carried out by the operation information carried out to user, it is ensured that user has entered
Capable operation information is not lost in automatic teller machine control exception, and when detecting automatic teller machine control exception, this has been carried out
The automatic teller machine of operation information and abnormal automatic teller machine mark is sent to server, so as to which server can be that user distributes normal cabinet
Member's machine, and in order to which user can be quickly found the normal automatic teller machine, corresponding normal cabinet can be shown on the abnormal automatic teller machine
The geographical position of member's machine.
In one of the embodiments, refering to Fig. 6, Fig. 6 is the flow of the route planning step in embodiment illustrated in fig. 5
Figure, the route planning step can receive the normal cabinet that simultaneously display server is sent in the step S508 of embodiment illustrated in fig. 5
After the step of geographical position of member's machine, the route planning step can include：
S602：Plan the geographical position of abnormal automatic teller machine to the route in the geographical position of normal automatic teller machine.
Specifically, it is the route map in embodiment illustrated in fig. 6 refering to Fig. 7, Fig. 7, in this embodiment, abnormal automatic teller machine is
Positioned at the automatic teller machine of market entrance, the normal automatic teller machine is the automatic teller machine at the business exits, due to from market entrance
Reach at business exits possible position farther out, therefore the abnormal automatic teller machine is that user plans most fast route, in order to which user can
Quickly to reach normal automatic teller machine according to the route, and user is also an option that and the route is sent on the mobile phone of oneself, with
Being easy to can be with the real time review route.
S604：Show route.
Specifically, the abnormal automatic teller machine can include the route in display interface, so that user checks.
In above-described embodiment, abnormal automatic teller machine can be the road that user's planning reaches normal automatic teller machine from the abnormal automatic teller machine
Line, how the idle automatic teller machine etc. is gone to from the former automatic teller machine with instruction user, facilitate user to find normal automatic teller machine.
In one of the embodiments, the unblock identifying code that the abnormal automatic teller machine can be sent with the reception server, so as to
The unblock identifying code can be got in user, so as to which when user reaches normal automatic teller machine, the unblock identifying code can be passed through
Normal automatic teller machine is unlocked, to continue follow-up operation.
Referring to Fig. 8, in one of the embodiments, there is provided a kind of automatic teller machine control method, the present embodiment is in this way
Normal automatic teller machine in the automatic teller machine control system being applied in above-mentioned Fig. 1 illustrates.Being run on the normal automatic teller machine has
Automatic teller machine control program, automatic teller machine control method is implemented by the automatic teller machine control program.This method specifically includes following step
Suddenly：
S802：The operation information carried out that the reception server is sent.
Specifically, when server is that user is assigned with normal automatic teller machine, then by having carried out of sending of abnormal automatic teller machine
Operation information is sent to the normal automatic teller machine, the operation information storage that user has been carried out is arrived into normal automatic teller machine, it is not necessary to use
Family operates again.
S804：According to the operation information carried out, the operation disruption position during control exception of abnormal automatic teller machine is obtained.
Specifically, the control that the operation information that normal automatic teller machine has been carried out according to this can get user's automatic teller machine is abnormal
When operation disruption position, for example, it is assumed that during the free air anomaly of automatic teller machine, user is inputting the interface of application information, and
It has input name, it is also necessary to input ID card No. etc., the normal automatic teller machine can then obtain the terminal location and get this
Display interface.
S806：According to the operation information carried out, the operation information before complement operation interruption position.
Specifically, above-mentioned example is connect, normal automatic teller machine can be according to the operation information carried out by the boundary of application information
Name information supplement in face is complete and the information supplement at the interface before the interface of application information is complete, so as to mode user
When selecting a upper interface, the situation of interface information loss.
S808：Continue to the operation information after operation disruption position.
Specifically, after normal automatic teller machine has supplemented the operation information carried out, then the remaining behaviour of user is continued to
Make information, to realize that user continues to operate, furthermore it is also possible to according to having entered while user's remaining operation information is received
Capable operation information is supplemented.
In above-described embodiment, the operation information carried out is sent to by server by abnormal automatic teller machine, server again will
The operation information carried out is sent to normal automatic teller machine, so as to which user need not be carried out the operation carried out again, saves
Time, improve Consumer's Experience.
In one of the embodiments, refering to Fig. 9, Fig. 9 is the flow chart of the unlocked step in embodiment illustrated in fig. 8, should
Unlocked step can be carried out before the method shown in 8, and the unlocked step can include：
S902：The self-locking instruction and locking time that the reception server is sent.
Specifically, after in server-assignment, the normal automatic teller machine is to user, server can be sent certainly to the normal automatic teller machine
Lock instruction and self-locking time, self-locking operation is carried out so as to which the normal automatic teller machine can instruct according to the self-locking.
S904：Instructed according to self-locking, carry out self-locking operation.
Specifically, self-locking operation refers to that normal automatic teller machine is locked, and unblock can be presented in the normal automatic teller machine after locking
Interface, the unlock interface can be prompted locking time, and provide the module of input unblock identifying code.
S906：When the self-locking time being equal to locking time, then operation is unlocked.
Specifically,, should when being to be able to ensure that user reaches the normal automatic teller machine because normal automatic teller machine carries out self-locking
Automatic teller machine is not operated by other users, but if in locking time, user does not reach the normal automatic teller machine, then it is assumed that the user
This operation is abandoned, the normal automatic teller machine unblock, in order to the other users normal use normal automatic teller machine.
S908：Receive unblock identifying code.
Specifically, step S906 is the unblock operation of normal automatic teller machine when with this operation is abandoned, and step S908 is
When user reaches the normal automatic teller machine, when the normal automatic teller machine is still in lock-out state, user can be by inputting abnormal cabinet
Unblock identifying code shown by member machine interface unlocks the normal automatic teller machine.
S910：When unblock identifying code is correct, then operation is unlocked.
Specifically, when normal automatic teller machine receives the unblock identifying code of user's input, the unblock that can be sent with server is tested
Card code is compared, as long as two unblock identifying codes are identical, can just be unlocked operation.
In above-described embodiment, after server is assigned with the normal automatic teller machine to user, the normal automatic teller machine carries out self-locking
Operation, for the other users normal use automatic teller machine, self-locking only is carried out to the normal automatic teller machine within the specific self-locking time,
In addition, when user reaches the normal automatic teller machine, the normal automatic teller machine can be unlocked by unlocking identifying code, in order to user
Continue subsequent operation.
Referring to Fig. 10, Figure 10 is the timing diagram of the automatic teller machine control system shown in Fig. 1, automatic teller machine control system includes different
Normal automatic teller machine, server and normal automatic teller machine, abnormal automatic teller machine are used to store the operation information carried out；Detect whether
Control exception be present；When control exception be present, then prompt automatic teller machine abnormal, and by the automatic teller machine mark of abnormal automatic teller machine and
The operation information carried out is sent to server；Receive the geographical position of the simultaneously normal automatic teller machine that display server is sent.
Server is used to receive automatic teller machine mark and the operation information carried out that abnormal automatic teller machine is sent；According to exception
The automatic teller machine mark of automatic teller machine determines the geographical position of abnormal automatic teller machine；Obtain and be less than pre-determined distance with the distance in geographical position
And in idle condition normal automatic teller machine；The operation information carried out is sent to normal automatic teller machine；By normal automatic teller machine
Geographical position send to abnormal automatic teller machine to prompt the user geographical position of normal automatic teller machine.
Normal automatic teller machine is used for the operation information carried out that the reception server is sent；According to the operation information carried out,
Obtain the operation disruption position during control exception of abnormal automatic teller machine；According to the operation information carried out, complement operation interrupt bit
Operation information before putting；Continue to the operation information after operation disruption position.
Figure 11 is referred to, Figure 11 is the structural representation of the automatic teller machine control device in an embodiment, and the device 100 wraps
Include：
First receiving module 101, for the operation letter for receiving the abnormal automatic teller machine automatic teller machine mark sent and having carried out
Breath.
Determining module 102, for determining the geographical position of abnormal automatic teller machine according to the automatic teller machine of abnormal automatic teller machine mark.
First acquisition module 103, for obtaining being less than pre-determined distance with the distance in geographical position and being in idle condition
Normal automatic teller machine.
First sending module 104, for the operation information carried out to be sent to normal automatic teller machine；By normal automatic teller machine
Geographical position is sent to abnormal automatic teller machine to prompt the user geographical position of normal automatic teller machine.
In one of the embodiments, the device 100 can also include：
Locking time computing module, for the geographical position of the geographical position according to abnormal automatic teller machine and normal automatic teller machine,
Calculate the locking time of normal automatic teller machine.
Identifying code generation module is unlocked, identifying code is unlocked for generating.
First sending module 104 is additionally operable to send self-locking instruction and locking time to normal automatic teller machine；Unblock is verified
Code is respectively sent to abnormal automatic teller machine and normal automatic teller machine.
Figure 12 is referred to, Figure 12 is the structural representation of the automatic teller machine control device in another embodiment, and the device 200 wraps
Include：
Memory module 201, for being stored to the operation information carried out.
Detection module 202, for detecting whether control exception be present.
Second sending module 203, for when control exception be present, then prompt automatic teller machine abnormal, and by abnormal automatic teller machine
Automatic teller machine mark and the operation information that has carried out send to server.
Second receiving module 204, for receiving the geographical position of the simultaneously normal automatic teller machine that display server is sent.
In one of the embodiments, the device 200 can also include：
Planning module, for planning the geographical position of abnormal automatic teller machine to the route in the geographical position of normal automatic teller machine.
Display module, for showing route.
Figure 13 is referred to, Figure 13 is the structural representation of the automatic teller machine control device in another embodiment, and the device 300 wraps
Include：
3rd receiving module 301, the operation information carried out sent for the reception server.
Second acquisition module 302, during for according to the operation information that has carried out, obtaining the control exception of abnormal automatic teller machine
Operation disruption position.
Complementary module 303, for according to the operation information that has carried out, the operation information before complement operation interruption position.
3rd receiving module 301 is additionally operable to continue to the operation information after operation disruption position.
In one of the embodiments, the 3rd receiving module 301 is additionally operable to self-locking instruction and the lock of the reception server transmission
Fix time, receive unblock identifying code.
The device 300 can also include：
Self-locking module, for being instructed according to self-locking, carry out self-locking operation.
Unlocked state, for when the self-locking time being equal to locking time, being then unlocked operation, or when unblock identifying code
When correct, then operation is unlocked.
The above-mentioned restriction for automatic teller machine control device may refer to the restriction above for automatic teller machine control method,
This is repeated no more.
Refering to Figure 14, there is provided a kind of computer equipment, including memory, processor and storage are on a memory and can be
The computer program run on processor, the wherein memory can include non-volatile memory medium and built-in storage, should
Computer program can be stored in the non-volatile memory medium, wherein, following steps are realized during computing device program：Connect
Receive automatic teller machine mark and the operation information carried out that abnormal automatic teller machine is sent；It is true according to the automatic teller machine of abnormal automatic teller machine mark
The geographical position of fixed abnormal automatic teller machine；Obtain with the distance in geographical position be less than pre-determined distance and in idle condition just
Normal automatic teller machine；The operation information carried out is sent to normal automatic teller machine；The geographical position of normal automatic teller machine is sent to exception
Automatic teller machine is to prompt the user geographical position of normal automatic teller machine.
In one of the embodiments, following steps can also be realized during computing device program：According to abnormal automatic teller machine
Geographical position and normal automatic teller machine geographical position, calculate locking time of normal automatic teller machine；Sent certainly to normal automatic teller machine
Lock instruction and locking time；Generation unblock identifying code；Unblock identifying code is respectively sent to abnormal automatic teller machine and described normal
Automatic teller machine.
The above-mentioned specific restriction for computer equipment may refer to the tool above for automatic teller machine control update method
Body limits, and will not be repeated here.
Please continue to refer to Figure 14, a kind of computer-readable recording medium is also provided, is stored thereon with computer program, such as schemed
Non-volatile memory medium shown in 14, wherein, the program realizes following steps when being executed by processor：Receive abnormal teller
The automatic teller machine mark and the operation information carried out that machine is sent；Abnormal teller is determined according to the automatic teller machine of abnormal automatic teller machine mark
The geographical position of machine；Obtain be less than pre-determined distance with the distance in geographical position and normal automatic teller machine in idle condition；Will
The operation information carried out is sent to normal automatic teller machine；The geographical position of normal automatic teller machine is sent to abnormal automatic teller machine to prompt
The geographical position of the normal automatic teller machine of user.
In one of the embodiments, following steps can also be realized when the program is executed by processor：According to abnormal cabinet
The geographical position and the geographical position of normal automatic teller machine of member's machine, calculate the locking time of normal automatic teller machine；Sent out to normal automatic teller machine
Send self-locking instruction and locking time；Generation unblock identifying code；Unblock identifying code is respectively sent to abnormal automatic teller machine and described
Normal automatic teller machine.
The above-mentioned specific restriction for computer-readable recording medium may refer to update above for automatic teller machine control
The specific restriction of method, will not be repeated here.
One of ordinary skill in the art will appreciate that realize all or part of flow in above-described embodiment method, being can be with
The hardware of correlation is instructed to complete by computer program, described program can be stored in a non-volatile computer and can be read
In storage medium, the program is upon execution, it may include such as the flow of the embodiment of above-mentioned each method.Wherein, described storage is situated between
Matter can be magnetic disc, CD, read-only memory (Read-Only Memory, ROM) etc..
Each technical characteristic of embodiment described above can be combined arbitrarily, to make description succinct, not to above-mentioned reality
Apply all possible combination of each technical characteristic in example to be all described, as long as however, the combination of these technical characteristics is not deposited
In contradiction, the scope that this specification is recorded all is considered to be.
Embodiment described above only expresses the several embodiments of the present invention, and its description is more specific and detailed, but simultaneously
Can not therefore it be construed as limiting the scope of the patent.It should be pointed out that come for one of ordinary skill in the art
Say, without departing from the inventive concept of the premise, various modifications and improvements can be made, these belong to the protection of the present invention
Scope.Therefore, the protection domain of patent of the present invention should be determined by the appended claims.
Claims (10)
1. a kind of automatic teller machine control method, it is characterised in that methods described includes：
Receive automatic teller machine mark and the operation information carried out that abnormal automatic teller machine is sent；
The geographical position of the abnormal automatic teller machine is determined according to the automatic teller machine of abnormal automatic teller machine mark；
Obtain be less than pre-determined distance with the distance in the geographical position and normal automatic teller machine in idle condition；
The operation information carried out is sent to the normal automatic teller machine；
The geographical position of the normal automatic teller machine is sent to the abnormal automatic teller machine to prompt normal automatic teller machine described in user
Geographical position.
2. according to the method for claim 1, it is characterised in that the geographical position by the normal automatic teller machine send to
After the step of abnormal automatic teller machine, in addition to：
According to the geographical position of the abnormal automatic teller machine and the geographical position of the normal automatic teller machine, the normal automatic teller machine is calculated
Locking time；
Self-locking instruction and the locking time are sent to the normal automatic teller machine；
Generation unblock identifying code；
The unblock identifying code is respectively sent to the abnormal automatic teller machine and the normal automatic teller machine.
3. a kind of automatic teller machine control method, it is characterised in that methods described includes：
The operation information carried out is stored；
Detect whether control exception be present；
When control exception be present, then prompt automatic teller machine abnormal, and by the automatic teller machine mark of abnormal automatic teller machine and it is described entered
Capable operation information is sent to server；
Receive and show the geographical position for the normal automatic teller machine that the server is sent.
4. according to the method for claim 3, it is characterised in that the normal cabinet for receiving and showing the server and send
After the step of geographical position of member's machine, in addition to：
Plan the geographical position of the abnormal automatic teller machine to the route in the geographical position of the normal automatic teller machine；
Show the route.
5. a kind of automatic teller machine control method, it is characterised in that methods described includes：
The operation information carried out that the reception server is sent；
According to the operation information carried out, the operation disruption position during control exception of the abnormal automatic teller machine is obtained；
According to the operation information carried out, the operation information before the operation disruption position is supplemented；
Continue to the operation information after the operation disruption position.
6. according to the method for claim 5, it is characterised in that methods described also includes：
The self-locking instruction and locking time that the reception server is sent；
Instructed according to the self-locking, carry out self-locking operation；
When the self-locking time being equal to the locking time, then operation is unlocked；Or
Receive unblock identifying code；
When the unblock identifying code is correct, then operation is unlocked.
7. a kind of automatic teller machine control device, it is characterised in that described device includes：
First receiving module, for receiving automatic teller machine mark and the operation information carried out that abnormal automatic teller machine is sent；
Determining module, for determining the geographical position of the abnormal automatic teller machine according to the automatic teller machine of abnormal automatic teller machine mark；
First acquisition module, for obtaining with the distance in the geographical position less than pre-determined distance and in idle condition
Normal automatic teller machine；
First sending module, for the operation information carried out to be sent to the normal automatic teller machine；By the normal cabinet
The geographical position of member's machine is sent to the abnormal automatic teller machine to prompt the geographical position of normal automatic teller machine described in user.
8. a kind of automatic teller machine control system, it is characterised in that the system includes：
Abnormal automatic teller machine, for being stored to the operation information carried out；Detect whether control exception be present；When control being present
When abnormal, then prompt automatic teller machine abnormal, and the automatic teller machine mark of abnormal automatic teller machine and the operation information carried out are sent out
Deliver to server；Receive and show the geographical position for the normal automatic teller machine that the server is sent；
Server, for receiving automatic teller machine mark and the operation information carried out that abnormal automatic teller machine is sent；According to described different
The automatic teller machine mark of normal automatic teller machine determines the geographical position of the abnormal automatic teller machine；Obtain and be less than with the distance in the geographical position
Pre-determined distance and in idle condition normal automatic teller machine；The operation information carried out is sent to the normal cabinet
Member's machine；The geographical position of the normal automatic teller machine is sent to the abnormal automatic teller machine to prompt normal automatic teller machine described in user
Geographical position；
Normal automatic teller machine, the operation information carried out sent for the reception server；According to the operation information carried out,
Obtain the operation disruption position during control exception of the abnormal automatic teller machine；According to the operation information carried out, institute is supplemented
State the operation information before operation disruption position；Continue to the operation information after the operation disruption position.
9. a kind of computer equipment, including memory, processor and storage can be run on a memory and on a processor
Computer program, it is characterised in that realize following steps during the computing device described program：
Receive automatic teller machine mark and the operation information carried out that abnormal automatic teller machine is sent；
The geographical position of the abnormal automatic teller machine is determined according to the automatic teller machine of abnormal automatic teller machine mark；
Obtain be less than pre-determined distance with the distance in the geographical position and normal automatic teller machine in idle condition；
The operation information carried out is sent to the normal automatic teller machine；
The geographical position of the normal automatic teller machine is sent to the abnormal automatic teller machine to prompt normal automatic teller machine described in user
Geographical position.
10. a kind of computer-readable recording medium, is stored thereon with computer program, it is characterised in that the program is by processor
Following steps are realized during execution：
Receive automatic teller machine mark and the operation information carried out that abnormal automatic teller machine is sent；
The geographical position of the abnormal automatic teller machine is determined according to the automatic teller machine of abnormal automatic teller machine mark；
Obtain be less than pre-determined distance with the distance in the geographical position and normal automatic teller machine in idle condition；
The operation information carried out is sent to the normal automatic teller machine；
The geographical position of the normal automatic teller machine is sent to the abnormal automatic teller machine to prompt normal automatic teller machine described in user
Geographical position.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710358912.XA CN107665550B (en) | 2017-05-19 | 2017-05-19 | Automatic teller machine control method, device, system, computer equipment and storage medium |
| PCT/CN2017/108261 WO2018209896A1 (en) | 2017-05-19 | 2017-10-30 | Teller machine control method, device, system, computer apparatus, and storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710358912.XA CN107665550B (en) | 2017-05-19 | 2017-05-19 | Automatic teller machine control method, device, system, computer equipment and storage medium |
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| CN107665550A true CN107665550A (en) | 2018-02-06 |
| CN107665550B CN107665550B (en) | 2019-05-31 |
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| CN201710358912.XA Active CN107665550B (en) | 2017-05-19 | 2017-05-19 | Automatic teller machine control method, device, system, computer equipment and storage medium |
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| WO (1) | WO2018209896A1 (en) |
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| CN111696259A (en) * | 2019-07-05 | 2020-09-22 | 深圳友宝科斯科技有限公司 | Method and device for processing goods delivery failure of self-service vending machine |
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Also Published As
| Publication number | Publication date |
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| CN107665550B (en) | 2019-05-31 |
| WO2018209896A1 (en) | 2018-11-22 |
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