CN107471226A - A kind of service robot system and its exchange method - Google Patents
A kind of service robot system and its exchange method Download PDFInfo
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- CN107471226A CN107471226A CN201710858632.5A CN201710858632A CN107471226A CN 107471226 A CN107471226 A CN 107471226A CN 201710858632 A CN201710858632 A CN 201710858632A CN 107471226 A CN107471226 A CN 107471226A
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- service robot
- feedback information
- interaction content
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- user
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- 238000000034 method Methods 0.000 title claims abstract description 33
- 230000003993 interaction Effects 0.000 claims abstract description 143
- 238000007726 management method Methods 0.000 claims description 61
- 230000002452 interceptive effect Effects 0.000 claims description 12
- 238000001514 detection method Methods 0.000 claims description 7
- 230000004044 response Effects 0.000 abstract description 12
- 230000001815 facial effect Effects 0.000 description 6
- 230000008569 process Effects 0.000 description 4
- 230000009471 action Effects 0.000 description 2
- 238000013473 artificial intelligence Methods 0.000 description 2
- 230000005540 biological transmission Effects 0.000 description 2
- 230000008859 change Effects 0.000 description 2
- 235000013399 edible fruits Nutrition 0.000 description 1
- 230000000694 effects Effects 0.000 description 1
- 230000005611 electricity Effects 0.000 description 1
- 230000006870 function Effects 0.000 description 1
- 230000005616 pyroelectricity Effects 0.000 description 1
- 210000000697 sensory organ Anatomy 0.000 description 1
- 230000036413 temperature sense Effects 0.000 description 1
- 230000001960 triggered effect Effects 0.000 description 1
Classifications
-
- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J11/00—Manipulators not otherwise provided for
- B25J11/0005—Manipulators having means for high-level communication with users, e.g. speech generator, face recognition means
Abstract
The invention discloses a kind of service robot system and its exchange method,The first feedback information corresponding to interaction content can have been detected whether in server end,When no first feedback information,Service robot can generate warning message and send to labor management platform,After labor management platform receives warning message,Interaction content in warning message generates the second feedback information,And second feedback information is sent to the service robot,After service robot receives the second feedback information,Second feedback information is showed into user,So that when the various interaction contents that the service robot system faces user's input need to make correct response,When the answering system of server end is not met by user's request,Manual answering's processing can also be carried out by the interaction content that labor management platform inputs to user,Substantially increase the response accuracy rate for the interaction content that service robot system inputs to user,Improve the service level of service robot.
Description
Technical field
The present embodiments relate to service robot technical field, more particularly to a kind of service robot system and its interaction
Method.
Background technology
In service robot field, by high-precision sound collection hardware, increasingly ripe speech recognition technology software,
Face recognition technology software, realize man-machine interaction non-difficult matter.Service of the service robot to default known man-machine interaction, is used
Fixed AI (Artificial Intelligence, artificial intelligence) program replaces manually being undoubtedly best selection.
But the problem of in face of unknown and burst, perfect solution, AI can not be accomplished by AI programme-control man-machine interaction merely
Program can not ensure the accurate response for interaction content, especially when key activities, meeting, AI programs well
The drawbacks of be difficult to be received.
The content of the invention
The present invention provides a kind of service robot system and its exchange method, is relied on merely with solving service robot system
The problem of AI programme-control man-machine interaction can not ensure the accurate response for interaction content.
In a first aspect, the embodiments of the invention provide a kind of exchange method, applied to service robot system, its feature exists
In the exchange method includes：
Receive the interaction content of user's input；
The interaction content to server end corresponding with the service robot, the server end is sent to be used in institute
State server end and detect whether the interaction content has corresponding first feedback information, and whether there will be corresponding first feedback letter
The result of breath is sent to the service robot；
If the service robot receives the result of the interaction content first feedback information without corresponding to, generation bag
Warning message containing the interaction content；
The warning message to labor management platform, the labor management platform is sent to be used for according in the warning message
Interaction content generate the second feedback information, and second feedback information is sent to the service robot；
Second feedback information is showed into user.
Second aspect, the embodiment of the present invention additionally provide a kind of service robot system, the service robot system bag
Include：Service robot, server end corresponding with the server machine people, labor management platform；
The server machine people includes interactive module, executor module；
The service robot is connected by network with the server end, the service robot by network with it is described
Labor management platform connects；
The interactive module be used for receive user input interaction content, and send the interaction content to the service
Server end corresponding to robot；
The server end is used to detect whether the interaction content has corresponding first feedback letter in the server end
Breath, and by whether the result for having corresponding first feedback information is sent to the service robot；
If the service robot receives the interaction content without corresponding to during the result of the first feedback information, described
Executor module is used to generate the warning message for including the interaction content, and sends the warning message to labor management and put down
Platform；
The interaction content that the labor management platform is used in the warning message generates the second feedback information, and will
Second feedback information is sent to the service robot；
The executor module is additionally operable to second feedback information showing user.
Exchange method provided in an embodiment of the present invention, during applied to service robot system, inputted by receiving user
Interaction content, and the interaction content is sent to server end corresponding with the service robot, received server-side to friendship
During mutual content, server end detect the interaction content whether have corresponding to the first feedback information, and the corresponding to whether having
The result of one feedback information is sent to the service robot, when service robot is received without corresponding first feedback information
Result when, generation includes the warning message of the interaction content, and sends the warning message to labor management platform, manually
After management platform receives warning message, interaction content in warning message generates the second feedback information, and by this second
Feedback information is sent to the service robot, after service robot receives the second feedback information, by second feedback information
User is showed, so that the service robot system needs to make correct response in face of the various interaction contents of user's input
When, when the answering system of server end is not met by user's request, user can also be inputted by labor management platform
Interaction content carry out manual answering's processing, substantially increase the response for the interaction content that service robot system inputs to user
Accuracy rate, improve the service level of service robot.
Brief description of the drawings
Fig. 1 is one of service robot system structured flowchart of the embodiment of the present invention one；
Fig. 2 is the two of the service robot system structured flowchart of the embodiment of the present invention one；
Fig. 3 is the three of the service robot system structured flowchart of the embodiment of the present invention one；
Fig. 4 is a kind of flow chart for exchange method that the embodiment of the present invention two provides.
Embodiment
The present invention is described in further detail with reference to the accompanying drawings and examples.It is understood that this place is retouched
The specific embodiment stated is used only for explaining the present invention, rather than limitation of the invention.It also should be noted that in order to just
Part related to the present invention rather than entire infrastructure are illustrate only in description, accompanying drawing.
Embodiment one
One of structured flowchart of service robot system that Fig. 1 provides for the embodiment of the present invention one, the service robot system
System 10 includes service robot 20, server end 30 corresponding with the server machine people 20, labor management platform 40, service
Robot 20 includes interactive module 201, executor module 202, and the service robot 20 passes through network and the server end
30 connections, the service robot 20 are connected by network with the labor management platform 40；
Wherein, interactive module 201 be used for receive user input interaction content, and send the interaction content to it is described
Server end 30 corresponding to service robot, server end 30 are used to whether detect the interaction content in the server end 30
First feedback information corresponding to having, and by whether the result for having corresponding first feedback information is sent to the service robot
20；If the service robot 20 receives the interaction content without corresponding to during the result of the first feedback information, actuator
Module 202 is used to generate the warning message for including the interaction content, and sends the warning message to labor management platform 40；
Labor management platform 40 is used for interaction content in the warning message and generates the second feedback information, and this second is fed back
Information is sent to the service robot 20；Executor module 202 is additionally operable to second feedback information showing user.
It is provided in an embodiment of the present invention including service robot, server end, labor management platform service robot system
System, the interaction content that user inputs is received by interactive module in service robot, and send the interaction content to institute
Server end corresponding to service robot is stated, when received server-side is to interaction content, the interaction content is detected in server end
First feedback information corresponding to whether having, and by whether the result for having corresponding first feedback information is sent to the service-delivery machine
People, when service robot receives the result of the first feedback information without corresponding to, executor module generation includes the friendship
The warning message of mutual content, and send the warning message to labor management platform, labor management platform and receive warning message
Afterwards, the interaction content in warning message generates the second feedback information, and second feedback information is sent to the service
Robot, after service robot receives the second feedback information, second feedback information is showed user by executor module, from
And when make it that the various interaction contents that the service robot system inputs in face of user need to make correct response, work as server end
Answering system when being not met by user's request, can also be carried out by the interaction content that labor management platform inputs to user
Manual answering is handled, and substantially increases the response accuracy rate for the interaction content that service robot system inputs to user, improves clothes
The service level of business robot.
On the basis of above-mentioned technical proposal, when service robot 20 receive the interaction content have corresponding to it is first anti-
During the result of feedforward information, the executor module 202 is additionally operable to first feedback information showing user, in order to when clothes
When the answering system at business device end is sufficient for user's request, the first feedback information is directly showed user by service robot, is carried
High reply efficiency.
Further, when interactive module receives the interaction content of user's input, and the interaction content is being sent
To before server end corresponding with the service robot, executor module 202 can be also used in service robot 20
When the ground detection interaction content has corresponding three feedback information, the 3rd feedback information is showed into user, to enter one
Step improves reply efficiency.
In one preferred embodiment of the invention, the service robot system of the embodiment of the present invention one shown in reference picture 2
The two of system structured flowchart, the service robot system 10 can also include cloud platform 50, and the cloud platform 50 is located at the service
Between robot 20 and the labor management platform 40, the service robot 20 is connected by network with the cloud platform 50,
The cloud platform 50 is connected by network with the labor management platform 40.
Wherein, the cloud platform 50 is used to receive the warning message that the executor module 202 is sent and stores the report
Alert information, the cloud platform 50 are additionally operable to send the warning message to the labor management platform 40；The labor management
The interaction content that platform 40 is used in the warning message generates the second feedback information, and second feedback information is sent
To the cloud platform 50, the cloud platform 50 is additionally operable to send second feedback information to the service robot 20, and
Second feedback information is stored, is connected so that service robot 20 is not direct with labor management platform 40, but pass through
Cloud platform 50 is connected with labor management platform 40, using the powerful calculating of cloud platform 50 and storage capacity, is easy to labor management
The second feedback information made by platform carries out stored record, while is also convenient for an artificial management platform by cloud platform to more
Individual service robot 20 is managed concentratedly.
In one preferred embodiment of the invention, the server end 30 is stored with interaction content and associated with feedback information
Relational database, when receiving interaction content in order to server end 30, easily it can be matched in incidence relation database
Whether the interaction content has corresponding first feedback information, i.e., incidence relation data of the described server end in the server end
Match whether the interaction content has corresponding first feedback information in storehouse.
In one preferred embodiment of the invention, the cloud platform 50 is also connected by network and the server end 30
Connect, when cloud platform receives warning message and the second feedback information, the cloud platform 50 can be also used for establishing the friendship
Mutual content and the second incidence relation of second feedback information, and second incidence relation is sent to the server end
30；The server end 30 is used to store second incidence relation in the incidence relation database, so that service
Incidence relation database in device end 30 can include the second incidence relation, improve the abundant in content degree of server end 30.
It should be noted that when server end 30 stores the second incidence relation, the second feedback information can both be replaced
The first feedback information in incidence relation database, so that feedback information is carried out more corresponding to the interaction content that is inputted to user
Newly, when next user also inputs identical interaction content, the accuracy rate of server end response can be improved.Second feedback simultaneously
Information can not also replace the first feedback information, while retain the first feedback information and the second feedback information, when next user is defeated
When entering identical interaction content, service robot can show the first feedback information and the second feedback information simultaneously, in order to
Family is selected.
In one preferred embodiment of the invention, the service robot system of the embodiment of the present invention one shown in reference picture 3
The three of system structured flowchart, the service robot 20 can also include sensor assembly 203, and the sensor assembly 203 is used for
Detect and whether there is user in the range of the pre-set space of the service robot present position, when in the absence of user, then trigger
The service robot is in holding state, and the holding state is the state for the interaction content for not receiving extraneous input；If deposit
In user, then trigger the service robot and be in active state, the active state is the extraneous interaction content inputted of reception
State, now, service robot can receive the interaction content of extraneous input, so that service robot can be from dynamic
Using the presence at family, only when user when, can just receive the interactive information of extraneous input, user not when, then only
Only so that server machine people is in holding state, it is impossible to receive the interaction content of extraneous input, reduce service robot system
The burden of system.
Embodiment two
The exchange method of the service robot system is carried out below based on the service robot system that embodiment one provides
Describe in detail, Fig. 4 is a kind of flow chart for exchange method that the embodiment of the present invention two provides, and the present embodiment is applicable to server
Device people's system, specifically including can be with following steps：
Step 101, the interaction content for receiving user's input；
In embodiments of the present invention, the interactive module of service robot can receive the interaction content of user's input.Specifically
, interaction content can be the word of facial image, user speech, the user input of user, image etc., accordingly, interaction mould
Block can include face recognition module, sound identification module, word, image input module, and face recognition module receives user's
Facial image, sound identification module receive user speech, and word, image input module receive the word of user's input, image.
Need to illustrate when, " input " in the embodiment of the present invention is not necessarily to user and inputted manually in interactive interface
Interaction content, such as when interaction content is facial image, user is close to service robot, the recognition of face mould of service robot
Block has automatically received the facial image of user, it is also assumed that being user " input " process, similarly, when interaction content is use
During the voice of family, the sound identification module automatic identification of service robot has arrived the user speech of user, is considered as the " defeated of user
Enter " process.
Step 102, the interaction content is sent to server end corresponding with the service robot, the server end
For the server end detect the interaction content whether have corresponding to the first feedback information, and the corresponding to whether having
The result of one feedback information is sent to the service robot；
Obtained specifically, the first feedback information can be those skilled in the art based on interaction content according to intelligent algorithm
To or preset user may expect audio frequency and video feedback, limbs feedback that service robot makes, in service robot
Feedback information, first feedback informations such as word that display interface is shown, image information can be stored in advance in server end, from
And allow server end whether to have corresponding first feedback information in the interaction content of server end detection user's input, and
By whether have corresponding to the result of the first feedback information send to the service robot, so that service robot inputs to user
Interaction content quickly make feedback.
Preferably, server end can be stored with the incidence relation database of interaction content and feedback information, work as server
When termination receives interaction content, it can match whether the interaction content has corresponding first feedback in the incidence relation database
Information.
If step 103, the service robot receive the knot of the interaction content first feedback information without corresponding to
Fruit, generation include the warning message of the interaction content；
In embodiments of the present invention, when service robot receives the interaction content without corresponding first feedback information
Result, then show server end temporarily the first feedback information not corresponding with interaction content, the responsibility of server end
The interaction demand of user can not be met, now executor module can generate the warning message comprising the interaction content.
Step 104, the warning message is sent to labor management platform, the labor management platform is for according to the report
Interaction content in alert information generates the second feedback information, and second feedback information is sent to the service robot；
Specifically, labor management platform can be the electricity such as the PC, flat board, mobile phone being connected by network with service robot
Sub- terminal device.
In embodiments of the present invention, after warning message of the executor module generation comprising the interaction content, also described in transmission
Warning message after labor management platform receives warning message, now manually participates in, according to the friendship received to labor management platform
Mutual content generates the second feedback information, and second feedback information is sent to the service robot.
As a kind of example, when service robot receives one, " XX project meeting rooms are at which" voice interaction in
Hold, server end does not find the first feedback information corresponding with the interaction content, now the executor module of service robot
The warning message of " XX project meeting rooms can not be answered at which " this problem can be generated, and sends to labor management and puts down
Platform, can " XX projects meeting room be in 3 buildings rooms 305 with manual answering after the staff of labor management platform receives this problem
Between ", that is, " XX projects meeting room is in 3 buildings rooms 305 " this feedback information of voice second is generated, and send to the server
Device people.
Preferably, can also be to the feedback letter of voice second after labor management platform generates this second feedback information
Breath carries out voice change process, simulates machine sounding, the feedback information of voice second after voice change process is sent to the service-delivery machine
People, lifting service robot give the intelligentized sense organ of user.
In one preferred embodiment of the invention, executor module can also by cloud platform by warning message send to
Labor management platform, then step 104 can also include following sub-step：
S11, the warning message is sent to cloud platform；
In embodiments of the present invention, executor module can send the warning message to cloud platform.
S12, warning message described in the cloud platform storage simultaneously send the warning message to labor management platform；
In embodiments of the present invention, after cloud platform receives warning message, the warning message can be stored, and by alarm signal
Breath is sent to labor management platform.
S13, interaction content of the labor management platform in the warning message generate the second feedback information；
In embodiments of the present invention, interaction content of the labor management platform in warning message generates the second feedback letter
Breath.
S14, the labor management platform send second feedback information to the cloud platform；
In embodiments of the present invention, labor management platform sends the second feedback information to cloud platform.
S15, the cloud platform sends second feedback information to the service robot, and it is anti-to store described second
Feedforward information.
In embodiments of the present invention, cloud platform sends the second feedback information to service robot, and by the second feedback letter
Breath stores, in order to later use.
Preferably, on the basis of the service robot system of the embodiment of the present invention includes cloud platform, exchange method may be used also
With including：The cloud platform establishes the second incidence relation of the interaction content and second feedback information；The cloud platform
Second incidence relation is sent to the server end；The server end stores institute in the incidence relation database
State the second incidence relation.
Specifically, cloud platform can be established according to interaction content and its second feedback information stored interaction content and
One-to-one second incidence relation of second feedback information, and second incidence relation is sent to server end, server end
Second incidence relation is stored in its incidence relation stored database.
Step 105, second feedback information showed into user.
In embodiments of the present invention, after service robot receives the second feedback information, can be incited somebody to action by executor module
Second feedback information shows user.
In one preferred embodiment of the invention, the exchange method also includes：If the service robot receives
The interaction content has the result of corresponding first feedback information, and first feedback information is showed into user.
Specifically, working as server end can detect that interaction content has corresponding first feedback information in server end, then
When showing that the answering system of server end is sufficient for user's request, the first feedback information is directly showed use by service robot
Family, improve reply efficiency.
As a kind of example, when user Wang Ming interacts with service robot, a user king person of good sense have input
The interaction content of face image, it is clothes according to intelligent algorithm or preset the first feedback information corresponding with the facial image
" welcoming the presence of xx corporate presidents Mr. Wang " voice that business robot is sent, and " the welcome xx public affairs that service robot is made
The welcome action of department's president's Mr. Wang presence ", then when service robot receives the facial image, service robot can be opened up
Show that this first feeds back to user Wang Ming.
In one preferred embodiment of the invention, before step 102, the exchange method can also include：Institute
State whether interaction content described in service robot local detection has corresponding 3rd feedback information；It is if so, then anti-by the described 3rd
Feedforward information shows user；If it is not, it is extremely corresponding with the service robot then to continue executing with the transmission interaction content
The step of server end.
Specifically, after service robot receives interaction content, can also be by executor module in service robot sheet
Ground detects whether the interaction content has corresponding 3rd feedback information, if be locally detected in service robot with interacting
3rd feedback information corresponding to content, the 3rd feedback information is showed into user, if it is not, step 102 is continued executing with, with
Further improve reply efficiency.
In one preferred embodiment of the invention, before step 101, the exchange method can also include：Detection
It whether there is user in the range of the pre-set space of the service robot present position；If user is not present, the clothes are triggered
Business robot is in holding state, and the holding state is the state for the interaction content for not receiving extraneous input；If user be present,
Then trigger the service robot and be in active state, the state for the interaction content that the active state inputs for the reception external world.
Specifically, the sensor assembly of service robot can detect the pre-set space of the service robot present position
In the range of whether there is user, when in the absence of user, then trigger the service robot and be in holding state, the standby shape
State is the state for the interaction content for not receiving extraneous input；If user be present, trigger the service robot be in enliven shape
State, the state for the interaction content that the active state inputs for the reception external world.
As a kind of example, sensor assembly can include the sensors such as ultrasonic wave, infrared ray, pyroelectricity, these sensings
Device can by distance perspective should or temperature sense detect whether user (senses in the pre-set space scope of service robot
Working range) in, when user is not present in the spatial dimension, triggers the service robot and be in holding state, when the sky
Between in the range of when user be present, trigger the service robot and be in active state, so that service robot system only has
When user when, can just receive the interactive information of extraneous input, user not when, then only cause server machine people
In holding state, it is impossible to receive the interaction content of extraneous input, reduce the burden of service robot system.
Exchange method provided in an embodiment of the present invention, during applied to service robot system, inputted by receiving user
Interaction content, and the interaction content is sent to server end corresponding with the service robot, received server-side to friendship
During mutual content, server end detect the interaction content whether have corresponding to the first feedback information, and the corresponding to whether having
The result of one feedback information is sent to the service robot, when service robot is received without corresponding first feedback information
Result when, generation includes the warning message of the interaction content, and sends the warning message to labor management platform, manually
After management platform receives warning message, interaction content in warning message generates the second feedback information, and by this second
Feedback information is sent to the service robot, after service robot receives the second feedback information, by second feedback information
User is showed, so that the service robot system needs to make correct response in face of the various interaction contents of user's input
When, when the answering system of server end is not met by user's request, user can also be inputted by labor management platform
Interaction content carry out manual answering's processing, substantially increase the response for the interaction content that service robot system inputs to user
Accuracy rate, improve the service level of service robot.
Further, service robot is also connected by cloud platform with labor management platform, can make full use of cloud platform
Powerful calculating and storage capacity, it is easy to carry out stored record to the second feedback information made by labor management platform, simultaneously
An artificial management platform is also convenient for manage multiple service robots concentratedly by cloud platform.
Further, the interaction content of cloud platform foundation and the second incidence relation of the second feedback information can also be utilized,
And store and arrive server end, the accuracy rate of service robot system automatic-answering back device or the richness of response content can be improved.
By the description above with respect to embodiment, it is apparent to those skilled in the art that, the present invention
It can be realized by software and required common hardware, naturally it is also possible to realized by hardware, but the former is more in many cases
Good embodiment.Based on such understanding, what technical scheme substantially contributed to prior art in other words
Part can be embodied in the form of software product, and the computer software product can be stored in computer-readable recording medium
In, floppy disk, read-only storage (Read-Only Memory, ROM), random access memory (Random such as computer
Access Memory, RAM), flash memory (FLASH), hard disk or CD etc., including some instructions are causing a computer to set
Standby (can be personal computer, server, or network equipment etc.) performs the method described in each embodiment of the present invention.
It is worth noting that, in the embodiment of above-mentioned searcher, included unit and module are simply according to work(
Energy logic is divided, but is not limited to above-mentioned division, as long as corresponding function can be realized；In addition, each work(
The specific name of energy unit is also only to facilitate mutually distinguish, the protection domain being not intended to limit the invention.
Pay attention to, above are only presently preferred embodiments of the present invention and institute's application technology principle.It will be appreciated by those skilled in the art that
The invention is not restricted to specific embodiment described here, can carry out for a person skilled in the art various obvious changes,
Readjust and substitute without departing from protection scope of the present invention.Therefore, although being carried out by above example to the present invention
It is described in further detail, but the present invention is not limited only to above example, without departing from the inventive concept, also
Other more equivalent embodiments can be included, and the scope of the present invention is determined by scope of the appended claims.
Claims (14)
1. a kind of exchange method, applied to service robot system, it is characterised in that the exchange method includes：
Receive the interaction content of user's input；
The interaction content to server end corresponding with the service robot, the server end is sent to be used in the clothes
Business device end detects whether the interaction content has corresponding first feedback information, and whether will have corresponding first feedback information
As a result send to the service robot；
If the service robot receives the result of the interaction content first feedback information without corresponding to, generation includes institute
State the warning message of interaction content；
Send the warning message to labor management platform, the labor management platform and be used for the friendship in the warning message
Mutual content generates the second feedback information, and second feedback information is sent to the service robot；
Second feedback information is showed into user.
2. exchange method according to claim 1, it is characterised in that the exchange method also includes：
If the service robot, which receives the interaction content, the result of corresponding first feedback information, anti-by described first
Feedforward information shows user.
3. exchange method according to claim 1, it is characterised in that it is described send the interaction content to the clothes
It is engaged in before server corresponding to robot, the exchange method also includes：
3rd feedback information corresponding to whether having in interaction content described in the service robot local detection；
If so, the 3rd feedback information is then showed into user；
If it is not, then continue executing with the step for sending the interaction content extremely server end corresponding with the service robot
Suddenly.
4. according to the exchange method described in claim 1 or 2 or 3, it is characterised in that described to send the warning message to artificial
Management platform, the interaction content that the labor management platform is used in the warning message generate the second feedback information, and
Second feedback information, which was sent to the step of service robot, to be included：
The warning message is sent to cloud platform；
Warning message described in the cloud platform storage simultaneously sends the warning message to labor management platform；
Interaction content of the labor management platform in the warning message generates the second feedback information；
The labor management platform sends second feedback information to the cloud platform；
The cloud platform sends second feedback information to the service robot, and stores second feedback information.
5. exchange method according to claim 4, it is characterised in that the server end is stored with interaction content and feedback
Whether information association relational database, the server end are corresponding for having in the server end detection interaction content
The step of first feedback information, includes：
Whether the server end is used to matching the interaction content in the incidence relation database of the server end has pair
The first feedback information answered.
6. exchange method according to claim 5, it is characterised in that the exchange method also includes：
The cloud platform establishes the second incidence relation of the interaction content and second feedback information；
The cloud platform sends second incidence relation to the server end；
The server end stores second incidence relation in the incidence relation database.
7. exchange method according to claim 5, it is characterised in that in the step of the interaction content of the reception user input
Before rapid, the exchange method also includes：
Detect and whether there is user in the range of the pre-set space of the service robot present position；
If user is not present, triggers the service robot and be in holding state, the holding state is extraneous defeated not receive
The state of the interaction content entered；
If user be present, trigger the service robot and be in active state, what the active state inputted to receive the external world
The state of interaction content.
8. a kind of service robot system, it is characterised in that the service robot system includes：Service robot, it is and described
Server end corresponding to server machine people, labor management platform；
The server machine people includes interactive module, executor module；
The service robot is connected by network with the server end, the service robot by network with it is described artificial
Management platform connects；
The interactive module be used for receive user input interaction content, and send the interaction content to the service-delivery machine
Server end corresponding to people；
The server end is used to detect whether the interaction content has corresponding first feedback information in the server end, and
By whether the result for having corresponding first feedback information is sent to the service robot；
If the service robot receives the interaction content without corresponding to during the result of the first feedback information, the execution
Device module is used to generate the warning message for including the interaction content, and sends the warning message to labor management platform；
The labor management platform is used for interaction content in the warning message and generates the second feedback information, and by this
Two feedback informations are sent to the service robot；
The executor module is additionally operable to second feedback information showing user.
9. service robot system according to claim 8, it is characterised in that if the service robot receive it is described
When interaction content has the result of corresponding first feedback information, the executor module is additionally operable to the first feedback information exhibition
Show to user.
10. service robot system according to claim 8, it is characterised in that the executor module is additionally operable in institute
When interaction content described in stating service robot local detection has corresponding three feedback information, the 3rd feedback information is shown
To user.
11. according to the service robot system described in claim 8 or 9 or 10, it is characterised in that the service robot system
Also include cloud platform, the cloud platform is between the service robot and the labor management platform, the service-delivery machine
People is connected by network with the cloud platform, and the cloud platform is connected by network with the labor management platform；
The cloud platform is used to receive the warning message that the executor module is sent and stores the warning message, and the cloud is put down
Platform is additionally operable to send the warning message to the labor management platform；
The labor management platform is used for interaction content in the warning message and generates the second feedback information, and by this
Two feedback informations are sent to the cloud platform, and the cloud platform is additionally operable to send second feedback information to the server
Device people, and store second feedback information.
12. service robot system according to claim 11, it is characterised in that the server end is stored with interaction
Hold and be used for feedback information incidence relation database, the server end in the incidence relation database of the server end
Whether there is corresponding first feedback information with the interaction content.
13. service robot system according to claim 12, it is characterised in that the cloud platform also passes through network and institute
Server end connection is stated, the cloud platform is additionally operable to establish the interaction content to be associated with the second of second feedback information
System, and second incidence relation is sent to the server end；The server end is used in the incidence relation data
Second incidence relation is stored in storehouse.
14. according to the service robot system described in claim 8 or 9 or 10, it is characterised in that the service robot also wraps
Include sensor assembly, the sensor assembly be used to detect in the range of the pre-set space of the service robot present position whether
User be present.
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