CN107395851A - Data processing method and softphone server based on softphone - Google Patents
Data processing method and softphone server based on softphone Download PDFInfo
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- CN107395851A CN107395851A CN201610319502.XA CN201610319502A CN107395851A CN 107395851 A CN107395851 A CN 107395851A CN 201610319502 A CN201610319502 A CN 201610319502A CN 107395851 A CN107395851 A CN 107395851A
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- softphone
- operation interface
- interface
- service terminal
- service
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
- H04M1/72406—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality by software upgrading or downloading
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
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- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Human Computer Interaction (AREA)
- Computer Networks & Wireless Communication (AREA)
- Telephonic Communication Services (AREA)
Abstract
The invention discloses a kind of data processing method based on softphone, methods described includes：Receive the softphone operation interface download request including type of service that service terminal is sent；According to the type of service to prestore softphone operation interface corresponding with the corresponding relation determination of softphone operation interface, the softphone operation interface of determination is sent to service terminal and shown；The data requesting instructions with telephony platform mark are received, mating interface corresponding to calling sends the data requesting instructions to telephony platform corresponding to telephony platform mark；Receive interface configuration file corresponding to the data processed result determination that the telephony platform returns；The softphone operation interface shown according to the interface configuration file of the determination renewal service terminal.The invention also discloses softphone server and corresponding softphone system.Using the present invention program, interface and the function of softphone product are simplified, reduces training cost, and reduces maintenance and upgrade cost.
Description
Technical field
The present invention relates to mobile communication technology field, more particularly to a kind of data processing side based on softphone
Method and softphone server.
Background technology
At present, different telephony platform manufacturers are usually constructed with the softphone product of oneself, the soft electricity of each manufacturer
It is different certainly to talk about Product Interface, and function is also not quite similar.Many enterprises, can be same for benign competition
When introduce more phone platform vendors, this can bring about many problems：
1st, attend a banquet the softphone product for needing to grasp all telephony platform manufacturers respectively interface and function, sit
Seat learning difficulty is big, and corporate training cost is high；
2nd, the telephony platform manufacturer introduced is more, it is necessary to the softphone product of maintenance upgrade is also more, safeguards
It is very high with the cost of upgrading；
3rd, softphone product will not be typically independently operated, but electricity could be realized by being used in combination with seat system
The real-time intercommunication of words and data, this also means that the telephony platform manufacturer introduced is more, seat system needs
The integrated softphone product of access is also more, due to softphone product not only interface and the function of each manufacturer
It is not quite similar, defined interface, event, state are also all not quite similar, thus access integrated and exploitation
The cost of maintenance is very expensive.
The content of the invention
It is a primary object of the present invention to provide a kind of data processing method based on softphone and softphone clothes
Business device, it is intended to simplify interface and the function of softphone product, and reduce maintenance and upgrade cost.
To achieve the above object, the present invention provides a kind of data processing method based on softphone, the base
Comprise the following steps in the data processing method of softphone：
Receive the softphone operation interface download request including type of service that service terminal is sent；
According to the corresponding relation of the type of service to prestore and softphone operation interface, it is determined that corresponding softphone
Operation interface；
If the service terminal is non-to send softphone operation interface download request first, by described in determination
Softphone operation interface, which is sent to service terminal, to be shown；
Receive the request of data with telephony platform mark that user is sent based on the softphone operation interface
Instruction, mating interface corresponding to the telephony platform mark is called to send the data requesting instructions to institute
State telephony platform corresponding to telephony platform mark；
The data processed result that the telephony platform returns is received, institute is analyzed according to the data processed result
The User Status of user is stated, and is determined according to the corresponding relation of the User Status and interface configuration file to prestore
Corresponding interface configuration file；
Boundary is operated according to the softphone that the interface configuration file of the determination renewal service terminal is shown
Face.
Preferably, the softphone operation interface includes phonetic function input button and the input of non-voice function
Button；The function that the interface configuration file includes enabling inputs button and/or the function that need to be closed input
Button.
Preferably, the corresponding relation of the type of service that the basis prestores and softphone operation interface, it is determined that
After corresponding softphone operation interface, methods described also includes step：
Judge whether the service terminal is to send softphone operation interface download request first；
If the service terminal only enables determination to send softphone operation interface download request first
Preset function input button in the softphone operation interface, and preset function input button will be enabled
The softphone operation interface, which is sent to service terminal, to be shown.
Preferably, methods described also includes step：
After receiving the on-hook instruction that user is sent based on the softphone operation interface, by the softphone
Other functions input button in operation interface in addition to preset function inputs button is closed, and described in renewal
The softphone operation interface shown on service terminal.
Preferably, the softphone operation interface download request that the service terminal is sent also includes softphone version
This number, include type of service and the softphone of softphone version number including what service terminal was sent receiving
After operation interface download request, boundary is operated according to the type of service and softphone version number to prestore and softphone
The corresponding relation in face, it is determined that corresponding softphone operation interface.
In addition, the present invention also provides a kind of softphone server, the softphone server includes control mould
Block, boundary layer and interface layer, wherein, the control module is used for：
Receive the softphone operation interface download request including type of service that service terminal is sent；
According to the corresponding relation of the type of service to prestore and softphone operation interface, provided in boundary layer
Softphone operation interface corresponding to being determined in softphone operation interface；
If the service terminal is non-to send softphone operation interface download request first, by described in determination
Softphone operation interface, which is sent to service terminal, to be shown；
Receive the request of data with telephony platform mark that user is sent based on the softphone operation interface
Instruction, mating interface is by the request of data corresponding to the telephony platform mark that calling interface layer provides
Instruction is sent to telephony platform corresponding to telephony platform mark；
The data processed result that the telephony platform returns is received, institute is analyzed according to the data processed result
The User Status of user is stated, and is determined according to the corresponding relation of the User Status and interface configuration file to prestore
Corresponding interface configuration file；
Boundary is operated according to the softphone that the interface configuration file of the determination renewal service terminal is shown
Face.
Preferably, the control module is additionally operable to：
Judge whether the service terminal is to send softphone operation interface download request first；
If the service terminal only enables determination to send softphone operation interface download request first
Preset function input button in the softphone operation interface, and preset function input button will be enabled
The softphone operation interface, which is sent to service terminal, to be shown.
Preferably, the control module is additionally operable to：
After receiving the on-hook instruction that user is sent based on the softphone operation interface, by the softphone
Other functions input button in operation interface in addition to preset function inputs button is closed, and described in renewal
The softphone operation interface shown on service terminal.
Preferably, the softphone operation interface download request that the service terminal is sent also includes softphone version
This number, the control module is additionally operable to：
Receiving the softphone behaviour for including type of service and softphone version number including service terminal transmission
After making interface download request, according to the type of service and softphone version number to prestore and softphone operation interface
Corresponding relation, it is determined that corresponding softphone operation interface.
In addition, the present invention also provides a kind of softphone system, the softphone system includes softphone service
Device, and multiple telephony platforms, the softphone server by the mating interface that interface layer provides with it is right
The telephony platform answered carries out data interaction.
The softphone including type of service that the present invention receives service terminal transmission by softphone server is grasped
After making interface download request, determined according to the corresponding relation of the type of service to prestore and softphone operation interface
Corresponding softphone operation interface, asked if the non-operation interface of transmission softphone first of the service terminal is downloaded
Ask, then the softphone operation interface of determination is sent to service terminal and shown；And work as and receive user
After the data requesting instructions with telephony platform mark sent based on softphone operation interface, described in calling
Mating interface corresponding to telephony platform mark, which sends the data requesting instructions to corresponding phone, puts down
Platform, and after the data processed result that the telephony platform returns is received, according to the data processing
As a result interface configuration file corresponding to determining, and the industry is updated according to the interface configuration file of determination
The softphone operation interface that business terminal is shown.So, multiple telephony platforms are managed by a seat system,
Interface and the function of softphone product are simplified, without learning interface and the function of multiple softphone products,
Training cost is reduced, and reduces maintenance and upgrade cost.
Brief description of the drawings
Fig. 1 is the schematic flow sheet of the data processing method first embodiment of the invention based on softphone；
Fig. 2 is the schematic flow sheet of the data processing method second embodiment of the invention based on softphone；
Fig. 3 is the schematic flow sheet of the data processing method 3rd embodiment of the invention based on softphone；
Fig. 4 is the structural representation of softphone server first embodiment of the present invention；
Fig. 5 is the structural representation of softphone system first embodiment of the present invention.
The realization, functional characteristics and advantage of the object of the invention will be done further referring to the drawings in conjunction with the embodiments
Explanation.
Embodiment
It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, it is not used to limit
The fixed present invention.
The present invention provides a kind of data processing method based on softphone.
Reference picture 1, Fig. 1 are that the flow of the data processing method first embodiment of the invention based on softphone is shown
It is intended to.
The data processing method based on softphone that the present embodiment is provided includes：
Step S1, receive the softphone operation interface download request including type of service that service terminal is sent；
Step S2, according to the corresponding relation of the type of service to prestore and softphone operation interface, it is determined that corresponding
Softphone operation interface；
Step S3, will be true if the service terminal is non-to send softphone operation interface download request first
The fixed softphone operation interface, which is sent to service terminal, to be shown；
Step S4, receive user and carry what telephony platform identified based on what the softphone operation interface was sent
Data requesting instructions, mating interface corresponding to the telephony platform mark is called by the data requesting instructions
Send to telephony platform corresponding to telephony platform mark；
Step S5, the data processed result that the telephony platform returns is received, according to the data processing knot
Fruit analyzes the User Status of the user, and corresponding with interface configuration file according to the User Status to prestore
Interface configuration file corresponding to relation determination；
Step S6, the softphone shown according to the interface configuration file of the determination renewal service terminal
Operation interface.
The system architecture for the softphone server that the present embodiment is provided includes：Control module, boundary layer,
Interface layer and telephony platform layer.Wherein control module is controller layer, for providing unified request entrance,
With the various request of data received and processing business terminal is sent；Boundary layer provides different request of data
Corresponding unified softphone operation interface；Interface layer is provided from controller layer access telephony platform layer
The mating interface of each telephony platform；Telephony platform layer includes at least two different telephony platforms.
Service terminal is pre- in softphone server by default communication protocol and softphone server interaction
The type of service for being first stored with the associated data according to each type of service and softphone operation interface and generating
With the corresponding relation of softphone operation interface, i.e., every kind of different type of service can all correspond to one or more
Softphone operation interface.In the present embodiment, softphone server receives the softphone behaviour that service terminal is sent
Make interface download request, download request is included under type of service, such as softphone operation interface HTTP
Request is carried, the control module of softphone server is according to the type of service to prestore and softphone operation interface
Corresponding relation, determined in the softphone operation interface that boundary layer is provided soft corresponding to the type of service
Phone operation interface, will if the service terminal is non-to send softphone operation interface download request first
The softphone operation interface of determination, which is sent to service terminal, to be shown.The softphone operation interface includes
Phonetic function input button (for example, answer, outgoing call, meeting, switching, holding, the button such as on-hook)
With non-voice function input button (for example, check in, check out, show it is busy, show the buttons such as spare time), wherein,
Function input button corresponding to different types of service in softphone operation interface can be different, can also
It is identical；Function input button corresponding to different types of service in softphone operation interface enables state
(including enabling or close two states) can be with identical, can also be different.
After service terminal shows softphone operation interface, user can be operated in softphone operation interface,
Corresponding data requesting instructions are sent, receive user in softphone server is operated based on the softphone
After the data requesting instructions with telephony platform mark that interface is sent, in the mating interface that interface layer provides
In, call the telephony platform identify corresponding to mating interface, by the data requesting instructions send to
Telephony platform corresponding to the telephony platform mark；After the telephony platform of determination receives the data requesting instructions,
The data requesting instructions are responded, and by result (for example, can not be answered in preset time) with asynchronous
The mode of event returns to the softphone server by the mating interface.Softphone server receives
The data processed result that the telephony platform returns, analyze the user's according to the data processed result
User Status, and the corresponding boundary of corresponding relation determination according to the User Status to prestore with interface configuration file
Face configuration file, equally, with good grounds different User Status and interface are prestored in softphone server
The associated data of configuration file and the User Status and the corresponding relation of interface configuration file generated, it is determined that
After interface configuration file, it is whole that softphone server according to the interface configuration file of determination updates the business
The softphone operation interface of display is held, wherein, the interface configuration file includes the function number that need to be enabled
Enter button and/or the function that need to be closed input button.
The present embodiment softphone server receives the operation of the softphone including type of service that service terminal is sent
After the download request of interface, according to the corresponding relation determination pair of the type of service to prestore and softphone operation interface
The softphone operation interface answered, if the service terminal is non-to send softphone operation interface download request first,
Then the softphone operation interface of determination is sent to service terminal and shown；And it is based on when receiving user
After the data requesting instructions with telephony platform mark that softphone operation interface is sent, the phone is called
Mating interface corresponding to platform identification sends the data requesting instructions to corresponding telephony platform, and
And after the data processed result that the telephony platform returns is received, it is true according to the data processed result
Interface configuration file corresponding to fixed, and the service terminal is updated according to the interface configuration file of determination
The softphone operation interface of display.So, multiple telephony platforms are managed by a seat system, simplified
The interface of softphone product and function, without learning interface and the function of multiple softphone products, reduce
Training cost, and reduce maintenance and upgrade cost.
In the above-described embodiments, the softphone operation interface download request that the service terminal is sent also includes
Softphone version number, i.e. softphone download request include type of service and softphone version number, soft electricity simultaneously
With good grounds each type of service and softphone version number and softphone operation interface are prestored in words server
Associated data and the type of service that generates and softphone operation interface corresponding relation, i.e., it is every kind of different
Type of service can all correspond to one or more softphone operation interfaces, while each softphone version number also may be used
Corresponding one or more softphone operation interfaces.So, receive service terminal transmission include business
After type and the softphone operation interface download request of softphone version number, softphone server is according to prestoring
Type of service and softphone version number and softphone operation interface corresponding relation, it is determined that corresponding soft electricity
Talk about operation interface, specifically it is determined that when, can first determine corresponding to softphone version number that softphone operates boundary
Face, grasped further according to type of service softphone corresponding with the final determination of the corresponding relation of softphone operation interface
Make interface.
Reference picture 2, Fig. 2 are that the flow of the data processing method second embodiment of the invention based on softphone is shown
It is intended to.
Based on above-mentioned first embodiment, it is further proposed that second embodiment of the invention, in the second embodiment,
After above-mentioned steps S2, the data processing method based on softphone also includes：
Step S7, judge whether the service terminal is to send softphone operation interface download request first；
If so, step S71 is then performed, if it is not, then performing above-mentioned steps S3；
Step S71, the preset function input button in the softphone operation interface of determination is only enabled, and
The softphone operation interface for enabling preset function input button is sent to service terminal and shown；
Step S72, the softphone operation interface of stating of determination is sent to service terminal and shown.
Determined in softphone server according to the corresponding relation of the type of service to prestore and softphone operation interface
After corresponding softphone operation interface, determine whether the service terminal is to send soft electricity first
Operation interface download request is talked about, when specifically judging, the control module of softphone server can pass through record
Judged in the download request of interface with the presence or absence of MAC Address corresponding to the service terminal.As described in
Service terminal then only enables the softphone of determination to send softphone operation interface download request first
Preset function input button in operation interface, and the softphone that preset function input button will be enabled
Operation interface sends to service terminal and shown, in the present embodiment, the preset function input button can
To be arranged to check in button, for example, only enabling the check-in button in the softphone operation interface of determination and closing
Other buttons are closed, and the softphone operation interface for only enabling check-in button is sent to service terminal；As institute
State service terminal and send softphone operation interface download request first to be non-, then directly by according to the industry to prestore
Service type and the softphone operation interface of stating of the corresponding relation determination of softphone operation interface were sent to business end
End is shown.
Reference picture 3, Fig. 3 are that the flow of the data processing method 3rd embodiment of the invention based on softphone is shown
It is intended to.
Based on above-mentioned first embodiment, it is further proposed that third embodiment of the invention, in the 3rd embodiment,
Data processing method based on softphone also includes：
Step S8, after receiving the on-hook instruction that user is sent based on the softphone operation interface, by institute
Other functions input button in softphone operation interface in addition to preset function inputs button is stated to close, and
Update the softphone operation interface shown on the service terminal.
In the present embodiment, sent when softphone server receives user based on the softphone operation interface
On-hook instruction after, by the softphone operation interface except preset function input button in addition to other work(
Can input button closing, and according to close other functions input button after softphone operation interface update
The softphone operation interface shown on the service terminal.In the present embodiment, the preset function input is pressed
Key could be arranged to check in button, for example, after on-hook instruction is received, only enable the softphone of determination
Check-in button in operation interface and close other buttons, then the softphone shown on service terminal is grasped
It is updated to only enable the softphone operation interface of check-in button as interface.In the present embodiment, step S8
It is preferred that being performed after step S6 is performed, certainly, in other embodiments of the invention, step S8 can
Whenever perform after step s 3.
The present invention also provides a kind of softphone server.
Reference picture 4, Fig. 4 are the structural representation of softphone server first embodiment of the present invention.
In one embodiment of the invention, softphone server includes control module 10, boundary layer 20 and interface layer
30, wherein, the control module 10 is used for：
Receive the softphone operation interface download request including type of service that service terminal is sent；
According to the corresponding relation of the type of service to prestore and softphone operation interface, it is determined that corresponding softphone
Operation interface；
If the service terminal is non-to send softphone operation interface download request first, by described in determination
Softphone operation interface, which is sent to service terminal, to be shown；
Receive the request of data with telephony platform mark that user is sent based on the softphone operation interface
Instruction, mating interface corresponding to the telephony platform mark is called to send the data requesting instructions to institute
State telephony platform corresponding to telephony platform mark；
The data processed result that the telephony platform returns is received, institute is analyzed according to the data processed result
The User Status of user is stated, and is determined according to the corresponding relation of the User Status and interface configuration file to prestore
Corresponding interface configuration file；
Boundary is operated according to the softphone that the interface configuration file of the determination renewal service terminal is shown
Face.
The system architecture for the softphone server that the present embodiment is provided includes：Control module 10, boundary layer
20 and interface layer 30.Wherein control module 10 is controller layer, for providing unified request entrance,
With the various request of data received and processing business terminal is sent；Boundary layer 20 provides different data please
Seek corresponding unified softphone operation interface；Interface layer 30 provides from controller layer and accesses each phone
The mating interface of platform.
Service terminal is pre- in softphone server by default communication protocol and softphone server interaction
The type of service for being first stored with the associated data according to each type of service and softphone operation interface and generating
With the corresponding relation of softphone operation interface, i.e., every kind of different type of service can all correspond to one or more
Softphone operation interface.In the present embodiment, softphone server receives the softphone behaviour that service terminal is sent
Make interface download request, download request is included under type of service, such as softphone operation interface HTTP
Request is carried, the control module 10 of softphone server is according to the type of service to prestore and softphone operation interface
Corresponding relation, determined in the softphone operation interface that boundary layer 20 is provided corresponding to the type of service
Softphone operation interface, and the softphone operation interface of determination is sent to service terminal and shown.
The softphone operation interface include phonetic function input button (for example, answer, outgoing call, meeting, turn
Connect, keep, the button such as on-hook) and non-voice function input button (for example, check in, check out, show it is busy,
Show the buttons such as spare time), wherein, the function input corresponding to different types of service in softphone operation interface
Button can be different, can also be identical；Work(corresponding to different types of service in softphone operation interface
The state (including enabling or close two states) that enables that button can be inputted can be with identical, can also be different.
After service terminal shows softphone operation interface, user can be operated in softphone operation interface,
Corresponding data requesting instructions are sent, receive user in softphone server is operated based on the softphone
After the data requesting instructions with telephony platform mark that interface is sent, control module 10 is in interface layer 30
In the mating interface of offer, mating interface corresponding to the telephony platform mark is called, by the data
Request instruction is sent to telephony platform corresponding to telephony platform mark；The telephony platform of determination receives this
After data requesting instructions, the data requesting instructions are responded, and by result (for example, in preset time
Can not answer) the softphone server is returned to by the mating interface in a manner of asynchronous event.
Softphone server receives the data processed result that the telephony platform returns, and control module 10 is according to described
Data processed result analyzes the User Status of the user, and according to the User Status and interface configurations to prestore
Interface configuration file corresponding to the corresponding relation determination of file, equally, is prestored in softphone server
With good grounds different User Status and the associated data of interface configuration file and the User Status generated and interface
The corresponding relation of configuration file, after interface configuration file is determined, the control module of softphone server
The 10 softphone operation interfaces shown according to the interface configuration file of the determination renewal service terminal, wherein,
Function input button that the interface configuration file includes enabling and/or the function input that need to close by
Key.
The present embodiment softphone server receives the operation of the softphone including type of service that service terminal is sent
After the download request of interface, according to the corresponding relation determination pair of the type of service to prestore and softphone operation interface
The softphone operation interface answered, if the service terminal is non-to send softphone operation interface download request first,
Then the softphone operation interface of determination is sent to service terminal and shown；And it is based on when receiving user
After the data requesting instructions with telephony platform mark that softphone operation interface is sent, the phone is called
Mating interface corresponding to platform identification sends the data requesting instructions to corresponding telephony platform, and
And after the data processed result that the telephony platform returns is received, it is true according to the data processed result
Interface configuration file corresponding to fixed, and the service terminal is updated according to the interface configuration file of determination
The softphone operation interface of display.So, multiple telephony platforms are managed by a seat system, simplified
The interface of softphone product and function, without learning interface and the function of multiple softphone products, reduce
Training cost, and reduce maintenance and upgrade cost.
In the above-described embodiments, the softphone operation interface download request that the service terminal is sent also includes
Softphone version number, i.e. softphone download request include type of service and softphone version number, soft electricity simultaneously
With good grounds each type of service and softphone version number and softphone operation interface are prestored in words server
Associated data and the type of service that generates and softphone operation interface corresponding relation, i.e., it is every kind of different
Type of service can all correspond to one or more softphone operation interfaces, while each softphone version number also may be used
Corresponding one or more softphone operation interfaces.So, receive service terminal transmission include business
After type and the softphone operation interface download request of softphone version number, softphone server is according to prestoring
Type of service and softphone version number and softphone operation interface corresponding relation, it is determined that corresponding soft electricity
Talk about operation interface, specifically it is determined that when, can first determine corresponding to softphone version number that softphone operates boundary
Face, grasped further according to type of service softphone corresponding with the final determination of the corresponding relation of softphone operation interface
Make interface.
Based on above-mentioned first embodiment, it is further proposed that second embodiment of the invention, in the second embodiment,
The control module 10 is additionally operable to：
Judge whether the service terminal is to send softphone operation interface download request first；
If the service terminal only enables determination to send softphone operation interface download request first
Preset function input button in the softphone operation interface, and preset function input button will be enabled
The softphone operation interface, which is sent to service terminal, to be shown.
Determined in softphone server according to the corresponding relation of the type of service to prestore and softphone operation interface
After corresponding softphone operation interface, control module 10 determine whether the service terminal whether headed by
Secondary transmission softphone operation interface download request, when specifically judging, the control module 10 of softphone server
It can be entered by whether there is MAC Address corresponding to the service terminal in the interface download request of record
Row judges.The service terminal as described in is transmission softphone operation interface download request first, then control module
10 only enable the preset function input button in the softphone operation interface of determination, and will enable default
The softphone operation interface of function input button, which is sent to service terminal, to be shown, in the present embodiment,
The preset function input button could be arranged to check in button, for example, only enabling the softphone behaviour of determination
Make the check-in button on interface and close other buttons, and the softphone for only enabling check-in button is operated into boundary
Face is sent to service terminal；Service terminal sends softphone operation interface download request first to be non-as described in,
Then control module 10 will directly determine according to the corresponding relation of the type of service to prestore and softphone operation interface
Softphone operation interface of stating send to service terminal and shown.
Based on above-mentioned first embodiment, it is further proposed that third embodiment of the invention, in the 3rd embodiment,
The control module 10 is additionally operable to：
After receiving the on-hook instruction that user is sent based on the softphone operation interface, by the softphone
Other functions input button in operation interface in addition to preset function inputs button is closed, and described in renewal
The softphone operation interface shown on service terminal.
In the present embodiment, sent when softphone server receives user based on the softphone operation interface
On-hook instruction after, control module 10 will in the softphone operation interface except preset function input button with
Outer other functions input button is closed, and is grasped according to the softphone after other functions input button is closed
Make interface and update the softphone operation interface shown on the service terminal.It is described default in the present embodiment
Function input button could be arranged to check in button, for example, after on-hook instruction is received, only enable really
Check-in button in fixed softphone operation interface and close other buttons, then will be shown on service terminal
Softphone operation interface be updated to only to enable the softphone operation interface of check-in button.
The present invention further provides a kind of softphone system.
Reference picture 5, Fig. 5 are the structural representation of softphone system first embodiment of the present invention.
The softphone system of the present embodiment includes softphone server 100 and multiple telephony platforms 200, institute
Softphone server 100 is stated by the mating interface that interface layer 30 provides with corresponding telephony platform 200 to enter
Row data interaction.The concrete structure of softphone server 100 refer to above-mentioned softphone server 100
Whole technical schemes of whole embodiments；The data interaction of softphone server 100 and telephony platform 200
Mode refer to whole technical schemes of the above-mentioned data processing method whole embodiments based on softphone,
This is not repeated.
The preferred embodiments of the present invention are these are only, are not intended to limit the scope of the invention, it is every
The equivalent structure or equivalent flow conversion made using description of the invention and accompanying drawing content, or directly or
Connect and be used in other related technical areas, be included within the scope of the present invention.
Claims (10)
- A kind of 1. data processing method based on softphone, it is characterised in that the number based on softphone Comprise the following steps according to processing method：Receive the softphone operation interface download request including type of service that service terminal is sent；According to the corresponding relation of the type of service to prestore and softphone operation interface, it is determined that corresponding softphone Operation interface；If the service terminal is non-to send softphone operation interface download request first, by described in determination Softphone operation interface, which is sent to service terminal, to be shown；Receive the request of data with telephony platform mark that user is sent based on the softphone operation interface Instruction, mating interface corresponding to the telephony platform mark is called to send the data requesting instructions to institute State telephony platform corresponding to telephony platform mark；The data processed result that the telephony platform returns is received, institute is analyzed according to the data processed result The User Status of user is stated, and is determined according to the corresponding relation of the User Status and interface configuration file to prestore Corresponding interface configuration file；Boundary is operated according to the softphone that the interface configuration file of the determination renewal service terminal is shown Face.
- 2. the data processing method based on softphone as claimed in claim 1, it is characterised in that described Softphone operation interface includes phonetic function input button and non-voice function input button；Match somebody with somebody at the interface The function input button put the file function input button for including enabling and/or need to closed.
- 3. the data processing method based on softphone as claimed in claim 1 or 2, it is characterised in that The corresponding relation of the type of service that the basis prestores and softphone operation interface, it is determined that corresponding softphone After operation interface, methods described also includes step：Judge whether the service terminal is to send softphone operation interface download request first；If the service terminal only enables determination to send softphone operation interface download request first Preset function input button in the softphone operation interface, and preset function input button will be enabled The softphone operation interface, which is sent to service terminal, to be shown.
- 4. the data processing method based on softphone as claimed in claim 1 or 2, it is characterised in that Methods described also includes step：After receiving the on-hook instruction that user is sent based on the softphone operation interface, by the softphone Other functions input button in operation interface in addition to preset function inputs button is closed, and described in renewal The softphone operation interface shown on service terminal.
- 5. the data processing method based on softphone as claimed in claim 1, it is characterised in that described The softphone operation interface download request that service terminal is sent also includes softphone version number, is receiving bag Include service terminal transmission includes type of service and the softphone operation interface download request of softphone version number Afterwards, according to the corresponding relation of the type of service and softphone version number that prestore and softphone operation interface, really Softphone operation interface corresponding to fixed.
- A kind of 6. softphone server, it is characterised in that the softphone server include control module, Boundary layer and interface layer, wherein, the control module is used for：Receive the softphone operation interface download request including type of service that service terminal is sent；According to the corresponding relation of the type of service to prestore and softphone operation interface, provided in boundary layer Softphone operation interface corresponding to being determined in softphone operation interface；If the service terminal is non-to send softphone operation interface download request first, by described in determination Softphone operation interface, which is sent to service terminal, to be shown；Receive the request of data with telephony platform mark that user is sent based on the softphone operation interface Instruction, mating interface is by the request of data corresponding to the telephony platform mark that calling interface layer provides Instruction is sent to telephony platform corresponding to telephony platform mark；The data processed result that the telephony platform returns is received, institute is analyzed according to the data processed result The User Status of user is stated, and is determined according to the corresponding relation of the User Status and interface configuration file to prestore Corresponding interface configuration file；Boundary is operated according to the softphone that the interface configuration file of the determination renewal service terminal is shown Face.
- 7. softphone server as claimed in claim 6, it is characterised in that the softphone operates boundary Face includes phonetic function input button and non-voice function input button；The interface configuration file includes needing The function input button enabled and/or the function input button that need to be closed.
- 8. softphone server as claimed in claims 6 or 7, it is characterised in that the control module It is additionally operable to：Judge whether the service terminal is to send softphone operation interface download request first；If the service terminal only enables determination to send softphone operation interface download request first Preset function input button in the softphone operation interface, and preset function input button will be enabled The softphone operation interface, which is sent to service terminal, to be shown.
- 9. softphone server as claimed in claim 6, it is characterised in that the service terminal is sent Softphone operation interface download request also include softphone version number, the control module is additionally operable to：Receiving the softphone behaviour for including type of service and softphone version number including service terminal transmission After making interface download request, according to the type of service and softphone version number to prestore and softphone operation interface Corresponding relation, it is determined that corresponding softphone operation interface.
- 10. a kind of softphone system, it is characterised in that the softphone system includes such as claim 1 To the softphone server described in 9 any one, and multiple telephony platforms, the softphone server leads to The mating interface for crossing interface layer offer carries out data interaction with corresponding telephony platform.
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| CN201610319502.XA CN107395851B (en) | 2016-05-14 | 2016-05-14 | Data processing method and softphone server based on softphone |
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| CN201610319502.XA CN107395851B (en) | 2016-05-14 | 2016-05-14 | Data processing method and softphone server based on softphone |
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| CN109814949A (en) * | 2019-01-07 | 2019-05-28 | 平安科技（深圳）有限公司 | Virtual telephony state switching method, device, computer equipment and storage medium |
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| CN107395851B (en) | 2019-11-12 |
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