CN107358052A - A kind of system and method that artificial intelligence interrogation is carried out to pet disease - Google Patents
A kind of system and method that artificial intelligence interrogation is carried out to pet disease Download PDFInfo
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- CN107358052A CN107358052A CN201710589986.4A CN201710589986A CN107358052A CN 107358052 A CN107358052 A CN 107358052A CN 201710589986 A CN201710589986 A CN 201710589986A CN 107358052 A CN107358052 A CN 107358052A
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- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
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Abstract
The invention discloses a kind of system that artificial intelligence interrogation is fast and accurately carried out to pet disease, including client and service end, client and service end pass through network connection, service end includes central processing unit, data memory module, automatically module and expert's interrogation module are examined in advance, data memory module, automatically module is examined in advance and expert's interrogation module is connected with central processing unit, client includes subscription client and expert clients, subscription client includes state of an illness input module and selecting module, data memory module, automatically module is examined in advance and expert's interrogation module is connected with central processing unit signal, client passes through one of following several communication modes server described in wireless connection：WIFI, GPRS, 3G, 4G, service end can be set up in LAN, internet, private network or cloud service network, also disclose a kind of method that artificial intelligence interrogation is fast and accurately carried out to pet disease.
Description
Technical field
The present invention relates to a kind of pet interview techniques field, it particularly relates to which a kind of carry out artificial intelligence to pet disease
The system and method for energy interrogation.
Background technology
As the improvement of people's living standards, more and more people keep a pet, the interrogation of pet, Treatment need are also increasingly
Greatly, user goes pet clinic's interrogation to need to be lined up with pet, inconvenient, with the development of Internet technology, asks online
Examining turns into a kind of development trend of new interrogation.
The online interrogation of pet at present is typically by engaging the online interrogation of expert true man, by engaging expert, online artificial time
The problem of being multiplexed family, multistep interrogation is carried out according to the problem of user, finally solve method to user；But expert true man are engaged to exist
Following three points be present in line interrogation：1st, cost of labor is high, especially needs to engage larger amt in the case where customer volume is soaring
Expert could more timely handle the enquirement of user；2nd, the issue handling time grow, expert's manpower due to exist changing shifts, rest and
Everyone need to handle the problem of certain amount, can not typically realize and each problem is replied in real time；3rd, artificial treatment be present
Error, each problem is by expert's artificial treatment, the reply quality of problem, the step of interrogation flow and the final solution provided
Certainly scheme, error unavoidably occurs.Also some online interrogations are to be referred to by providing phase near problem to user, i.e., user carries
When asking, Similar Problems list is provided from historical problem storehouse, allows user voluntarily to judge and selects the solution of history as ginseng
Examine, there is also problems with for same this method：1st, user's selection and understanding cost are high, and similar history is provided when user puts question to
After problem, user needs voluntarily to judge and pick out the history solution similar to the problem of oneself；2nd, the pin of solution
It is relatively low to property and confidence level, it is not the particular problem for user, interrogation is not carried out yet to the situation of user, makes user straight
Connect the solution with reference to historical problem；3rd, the coverage rate in historical problem storehouse is difficult to ensure that, can not judge that historical problem place is covered
The problem of lid species quantity and integrity degree, and whether the phase near problem that can not determine to provide the user with has solved asking for user
Topic.
It is accordingly required in particular to a kind of system and method that artificial intelligence interrogation is fast and accurately carried out to pet disease, with
Solve problems of the prior art.
The content of the invention
The defects of the invention aims to solve in the prior art, there is provided a kind of interrogation is fast and accurately to pet disease
Disease carries out the system and method for artificial intelligence interrogation, to solve problems of the prior art.
To achieve the above object, technical scheme is as follows：
A kind of system that artificial intelligence interrogation is carried out to pet disease, including client and service end, the client and
Service end passes through network connection, it is characterised in that the service end includes central processing unit, data memory module, examined in advance automatically
Module and expert's interrogation module, the data memory module, automatic module and expert's interrogation module are examined in advance and central processing unit
Connection.
In order to further realize the present invention, the client includes subscription client and expert clients.
In order to further realize the present invention, the subscription client includes state of an illness input module and selecting module.
In order to further realize the present invention, automatic examine in advance is provided with contrast module in module.
In order to further realize the present invention, the patient client end passes through one of following several communication modes wireless connection institute
State server：WIFI、GPRS、3G、4G.
In order to further realize the present invention, the service end can be set up in LAN, internet, private network or cloud service
Network.
A kind of method that artificial intelligence interrogation is carried out to pet disease, it is characterised in that comprise the following steps：
S1, user click to enter micro- interrogation client；
S2, user input problem, and return to problem to service end；
S3, the contrast module of service end extract keyword by contrast module semantics recognition；
S4, the contrast module of service end judge whether known keyword reaches bottom combination, if reaching bottom combination,
Step S5 is then skipped to, if being not reaching to bottom combination, skips to step S9；
S5, the automatic pre- module of examining of service end match corresponding answer, and are supplied to client；
S6, service end examine module matching keywords built-up pattern in advance automatically, return to final result and association knowledge point；
S7, subscription client receive answer and association knowledge point；
Whether S8, user solve using selecting module decision problem, if solving, terminate interrogation, if not solving to ask
Topic, then it can select to continue expert；
S9, service end return to the universal reply of chief complaint according to known keyword, and give unknown keyword option；
S10, client receive reply and unknown keyword option；
S11, user judge whether system identification semanteme meets original idea, if meeting original idea, skip to next step, if not being inconsistent
Original idea is closed, then can select to terminate or skip to step S1 and put question to again；
S12, user click unknown keyword option；
S13, client receive option, and the OPTION signal received are returned into service end, and skip to step S6；
In order to further realize the present invention, step S0, service end are also included before the step S1 according to client enrollment APP
When the pet information that inputs carry out being saved in data memory module, and service end is connected with client.
In order to further realize the present invention, the step S3 still further comprises following steps：
A) user's pet information is obtained；
B) effective participle of problem is obtained；
C) problem is segmented and enquirement keyword is converted to by synonymous conversion and fault-tolerant filtering；
In order to further realize the present invention, the step S8 still further comprises following steps：
S8a) expert's interrogation module is directed to the chief complaint that user determines, the interrogation dimension of corresponding illness is matched in data
Degree；
S8b the illness information that user has been mentioned) is removed, the illness information expansion that expert's interrogation module refers to for user is more
Dimension interrogation, there is provided problem and option, one by one problem putd question to, further interrogation, user targetedly are carried out to user
After clicking, the option combination of each diagnosis dimension is formd；
S8c the option combination after) expert's interrogation module clicks according to user, different combinations is obtained, carries out semantic intelligence
It is understood that (normalizing)；
S8d) expert's interrogation module judges the order of importance and emergency of the state of an illness, is used according to being given after semantic interrogation dimension and semantic understanding
Family provides the dimension of personalized, effective solution, draws interrogation conclusion；
S8e) targetedly solution, the explanation of the system of relevant knowledge and other similar question and answer are provided；User completes
Interrogation, then can obtain more targetedly solution, if user also has doubt, think further to understand, can select after
Continuous inquiry on-line expert.
Beneficial effect
(1) the problem of one of beneficial effect of the present invention is comprehensive covering user, and the problem base that can flexibly extend, due to every class
It can accomplish the problem of all kinds of illnesss of disease all divide interrogation dimension to be put in storage, and artificial intelligence expert's interrogation covers very comprehensively,
And it can constantly expand new content by increasing in database illness and interrogation dimension, realize the problem of user is all related
Targetedly preliminary solution can be made instantly available after enquirement.
(2) one of beneficial effect of the present invention is to carry out intelligent semantic understanding, the enquirement of intelligent Understanding user, allows user to search
Seek that content is more convenient, with recommending relevant issues to allow user voluntarily to select the mode of reference content to contrast, greatly reduce and allow user
Voluntarily select, understand the deviation that may be brought and jump out costs of loss；Contrast with the artificial online mode for replying problem, drop significantly
Low human cost.
(3) one of beneficial effect of the present invention is targetedly diagnosis and solution, the targetedly side of interrogation process one
Where face can more accurately understand the problem of user, that suits the remedy to the case provides the solution of personalization, reduces user many places and searches
Seek, the time and efforts cost learn, understand, judged；On the other hand incremental and professional interrogation process also improves use
The degree of recognition at family, the anxiety of user is pacified.
(4) one of beneficial effect of the present invention is that by real-time interaction, user is problematic when seeking help be often it is eager,
Wish that at once scheme can be resolved, so most people can select to inquire experienced friend or in corresponding social circle
Seek redress, and the program of artificial intelligence expert's interrogation realizes real-time, interactive, solves customer problem immediately.
Brief description of the drawings
Fig. 1 is the structured flowchart for the system that the present invention carries out artificial intelligence interrogation to pet disease；
Fig. 2 is the flow chart for the method that the present invention carries out artificial intelligence interrogation to pet disease；
Embodiment
The present invention is further described in detail below in conjunction with the accompanying drawings, these accompanying drawings are simplified schematic diagram, only
Illustrate the basic structure of the present invention in a schematic way, the direction of this specific implementation is using Fig. 1 directions as standard.
As shown in figure 1, the present invention it is a kind of to pet disease carry out artificial intelligence interrogation system, if including service end and
Dry client, service end and client pass through network connection.
Service end can be set up in LAN, internet, private network or cloud service network, and service end includes central processing
Device, data memory module, it is automatic examine module and expert's interrogation module in advance, data memory module, automatic examine module in advance and expert asks
Examine module to be connected with central processing unit, central processing unit focuses on various data.
Central processing unit is used to be responsible for the intermodule call proceeding management to whole exchange system, by building central data
The management to relay resource and various shared resources is realized in storehouse (CDB), and is responsible for the equipment with maintenance centre's module.
Data memory module is used to preserve pet data and the state of an illness and processing method, while can be according to the enquirement of user
Persistently improve the pet data of user.
Automatic examine in advance is provided with contrast module in module, the contrast module examined in advance automatically in module is asked for what user proposed
Examine, the historical data that data memory module stores before contrast, according to the data of user and enquirement, intelligent extraction key content,
Effectively segmented including user pet information and problem, and problem participle is converted into enquirement by synonymous conversion and fault-tolerant filtering and closed
Keyword, then automatic module of examining in advance synthetic user pet information and can put question to keyword, it is determined that the scope of specific illness, and be
User provides preliminary solution, also determines the chief complaint of user pet.
Expert's interrogation module can provide specific aim interrogation and offer, and targetedly solution, the system of relevant knowledge are said
Solution and other similar question and answer, expert's interrogation module are directed to the chief complaint that user determines, corresponding illness is matched in data
Interrogation dimension, remove the illness information that has been mentioned of user, obtain the dimension for needing that interrogation is carried out to user, expert passes through expert
Interrogation module is according to the further interrogation dimension of acquisition, there is provided problem and option, targetedly user is further asked
Examine, including in order to judge the problem of state of an illness details symptom has to be understood that, such as just shape of suffering from diarrhoea；It is and individual in order to provide the user with
Property, effective solution it should be understood that the problem of, expert judges the interrogation dimension of the state of an illness by expert's interrogation module and is
Provide the user with the dimension of personalized, effective solution, can substep interrogation is carried out to user, user is completely depicted
The illness of pet, last expert provide targetedly solution, the explanation of the system of relevant knowledge and other similar question and answer；With
Interrogation is completed at family, then can obtain more targetedly solution, if user also has doubt, think further to understand, can be with
Selection continues to inquire on-line expert.
Client can pass through one of following several communication modes server described in wireless connection：WIFI, GPRS, 3G, 4G,
But this several connected mode is not limited to, client includes subscription client and expert clients, and it is defeated that subscription client includes the state of an illness
Enter module and selecting module, state of an illness input module is used for the state of an illness and its physiological data for inputting pet, and uploads to service end, uses
The selection whether family can be by selecting module；Expert clients include condition-inference module, and condition-inference module is used
Yu expert reads the pet information of data memory module in the state of an illness and service end that user is inputted by state of an illness input module, to disease
Feelings are diagnosed, prescription or diagnostic recommendations, and upload to service end, are stored in data memory module.
As shown in Fig. 2 a kind of method that artificial intelligence interrogation is carried out to pet disease comprises the following steps：
The pet information inputted when S0, service end are according to client enrollment APP carries out being saved in data memory module, and will clothes
Business end is connected with client；
Service end typically is set as central processing unit, and client is mobile phone end or PC ends, service end and client
Connection for data connect or wireless connection, only need to hit carry out interrogation by mobile phone terminal or PC end points before user's interrogation,
Either PC ends pass through data connection or wireless connection to mobile phone terminal.
S1, user click to enter micro- interrogation client；
After user enters the enquirement page, service end actively greets user, and guides user to select the pet putd question to, or addition
The pet information putd question to is needed, and data memory module persistently improves the pet data of user, user selects after puing question to pet, led to
Enquirement leading question guiding user is crossed to put question to.
S2, user input problem by state of an illness input module, and return to problem to service end；
User inputs problem, and is sent to service end the problem of user is inputted immediately by IM systems.
S3, the automatic contrast module examined in advance in module extract keyword by contrast module semantics recognition；
Data and enquirement of the service end according to user, intelligent extraction key content, comprise the following steps：
A) user's pet information is obtained：
| Dote on class | Kind | Pet age | Pet sex | Pet body weight (Kg) |
| Dog | Tai Di | 180 days | It is public | 3.5 |
| Cat | Persian cat | 150 days | It is female | 2.3 |
B) effective participle of problem is obtained, such as：Vomiting, diarrhoea, band blood, what if；
C) problem is segmented and enquirement keyword is converted to by synonymous conversion and fault-tolerant filtering：
S4, the automatic contrast module examined in advance in module judge whether known keyword reaches bottom combination, if reaching most
Bottom combines, then skips to step S5, if being not reaching to bottom combination, skips to step S9；
Bottom combination refers to pet information (doting on class, kind, age, sex, body weight etc.), the diagnosis of disease, the disease
Dimension and corresponding symptom, module are examined in advance automatically according to these information, you can to carry out the diagnosis of disease, and provide medical treatment and build
View.
S5, the automatic pre- module of examining of service end match corresponding answer, and are supplied to client；
Synthetic user pet information and enquirement keyword, it is determined that the scope of specific illness：
Draw a conclusion, it is preliminary judge user pet dog Thailand enlightening illness it is larger be probably to suffer from diarrhoea, probably due to intestinal tract injury and
Caused by.
S6, service end it is automatic it is pre- examine module matching keywords built-up pattern, return to final result and association knowledge point；
Service end determines final result and provides the user preliminary solution according to the keyword built-up pattern of matching,
Also the chief complaint of user pet is determined；
S7, subscription client receive answer and association knowledge point；
The answer of determination is sent to client by service end, and user receives answer from client.
Whether S8, user solve using selecting module decision problem, if solving, terminate interrogation, if not solving to ask
Topic, then it can select to continue expert；
If the problem of user, which solves, just directly terminates this online interrogation, if not solving, then client is guided to continue
Expert, for specific illness, targetedly interrogation is carried out to user, interrogation step includes：
S8a) expert's interrogation module is directed to the chief complaint that the interrogation of the problem of user expansion various dimensions determines, in data
Match the interrogation dimension of corresponding illness：
S8b the illness information that user has been mentioned) is removed, the illness information expansion that expert's interrogation module refers to for user is more
Dimension interrogation, there is provided problem and option, one by one problem putd question to, further interrogation, user targetedly are carried out to user
After clicking, the option combination of each diagnosis dimension is formd：
S8c the option combination after) expert's interrogation module clicks according to user, different combinations is obtained, carries out semantic intelligence
It is understood that (normalizing)：
| Keyword | It is included into dimension answer |
| Blood stool | 1.1 |
| Bloody stool | 1.1 |
| Stool band blood | 1.1 |
| Vomiting | 2.1 |
| A ground is told | 2.1 |
S8d) expert's interrogation module judges the order of importance and emergency of the state of an illness, is used according to being given after semantic interrogation dimension and semantic understanding
Family provides the dimension of personalized, effective solution, draws interrogation conclusion：
S8e) targetedly solution, the explanation of the system of relevant knowledge and other similar question and answer are provided；User completes
Interrogation, then more targetedly solution can be obtained, also provide the comprehensive knowledge of illness system, the illness related question and answer
And solution, if user also has doubt, think further to understand, can select to continue to inquire on-line expert.
S9, service end return to the universal reply of chief complaint according to known keyword, and give unknown keyword option；
S10, client receive reply and unknown keyword option；
S11, user judge whether system identification semanteme meets original idea, if meeting original idea, skip to next step, if not being inconsistent
Original idea is closed, then can select to terminate or skip to step S1 and put question to again；
S12, user click unknown keyword option；
S13, client receive option, and the OPTION signal received are returned into service end, and skip to step S6；
The online interrogation of expert is engaged present invention improves traditional online interrogation and provides what phase near problem referred to user
Interrogation mode, comprehensively the problem of covering user, and the problem base that can flexibly extend, intelligent semantic understanding, targetedly diagnosis are conciliate
Certainly scheme, realize the function of real-time interaction.
The better embodiment of the present invention is the foregoing is only, the invention is not limited in above-mentioned embodiment, is implementing
During there may be local small structural modification, if not departing from the essence of the present invention to the various changes or modifications of the present invention
God and scope, and belong within the scope of the claim and equivalent technologies of the present invention, then the present invention is also intended to comprising these changes
And modification.
Claims (10)
1. a kind of system that artificial intelligence interrogation is carried out to pet disease, including client and service end, the client kimonos
Business end passes through network connection, it is characterised in that the service end includes central processing unit, data memory module, examines mould in advance automatically
Block and expert's interrogation module, the data memory module, automatic module and the expert's interrogation module of examining in advance connect with central processing unit
Connect.
2. the system according to claim 1 that artificial intelligence interrogation is carried out to pet disease, it is characterised in that the client
End includes subscription client and expert clients.
3. the system according to claim 2 that artificial intelligence interrogation is carried out to pet disease, it is characterised in that the user
Client includes state of an illness input module and selecting module.
4. the system according to claim 1 that artificial intelligence interrogation is carried out to pet disease, it is characterised in that described automatic
Pre- examine is provided with contrast module in module.
5. the system according to claim 1 that artificial intelligence interrogation is carried out to pet disease, it is characterised in that the client
End passes through one of following several communication modes server described in wireless connection：WIFI、GPRS、3G、4G.
6. the system according to claim 1 that artificial intelligence interrogation is carried out to pet disease, it is characterised in that the service
End can be set up in LAN, internet, private network or cloud service network.
A kind of 7. method that artificial intelligence interrogation is carried out to pet disease, it is characterised in that comprise the following steps：
S1, user click to enter micro- interrogation client；
S2, user input problem, and return to problem to service end；
S3, the contrast module of service end extract keyword by contrast module semantics recognition；
S4, the contrast module of service end judge whether known keyword reaches bottom combination, if reaching bottom combination, jump
To step S5, if being not reaching to bottom combination, step S9 is skipped to；
S5, the automatic pre- module of examining of service end match corresponding answer, and are supplied to client；
S6, service end examine module matching keywords built-up pattern in advance automatically, return to final result and association knowledge point；
S7, subscription client receive answer and association knowledge point；
Whether S8, user solve using selecting module decision problem, if solving, terminate interrogation, if not solving problem,
It can select to continue expert；
S9, service end return to the universal reply of chief complaint according to known keyword, and give unknown keyword option；
S10, client receive reply and unknown keyword option；
S11, user judge whether system identification semanteme meets original idea, if meeting original idea, skip to next step, if not meeting this
Meaning, then it can select to terminate or skip to step S1 and put question to again；
S12, user click unknown keyword option；
S13, client receive option, and the OPTION signal received are returned into service end, and skip to step S6；
8. the method according to claim 7 that artificial intelligence interrogation is carried out to pet disease, it is characterised in that the step
Also include step S0 before S1：The pet information inputted when service end is according to client enrollment APP carries out being saved in data storage mould
Block, and service end is connected with client.
9. the method according to claim 7 that artificial intelligence interrogation is carried out to pet disease, it is characterised in that the step
S3 still further comprises following steps：
A) user's pet information is obtained；
B) effective participle of problem is obtained；
C) problem is segmented and enquirement keyword is converted to by synonymous conversion and fault-tolerant filtering；
10. the method according to claim 1 that artificial intelligence interrogation is carried out to pet disease, it is characterised in that the step
Rapid S8 still further comprises following steps：
S8a) expert's interrogation module is directed to the chief complaint that user determines, the interrogation dimension of corresponding illness is matched in data；
S8b the illness information that user has been mentioned, the illness information expansion various dimensions that expert's interrogation module refers to for user) are removed
Interrogation, there is provided problem and option, one by one problem putd question to, further interrogation targetedly is carried out to user, user clicks
Afterwards, the option combination of each diagnosis dimension is formd；
S8c the option combination after) expert's interrogation module clicks according to user, different combinations is obtained, carries out semantic intelligence reason
Solve (normalizing)；
S8d) expert's interrogation module judges the order of importance and emergency of the state of an illness, is carried according to after semantic interrogation dimension and semantic understanding to user
For the dimension of personalized, effective solution, interrogation conclusion is drawn；
S8e) targetedly solution, the explanation of the system of relevant knowledge and other similar question and answer are provided；User completes interrogation,
More targetedly solution can be then obtained, if user also has doubt, thinks further to understand, can select to continue to inquire
On-line expert.
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| CN108766561A (en) * | 2018-05-31 | 2018-11-06 | 平安医疗科技有限公司 | Illness information processing method, device, computer equipment and storage medium |
| CN109036588A (en) * | 2018-09-10 | 2018-12-18 | 百度在线网络技术（北京）有限公司 | The method, apparatus, equipment and computer-readable medium of interrogation on line |
| CN109065183A (en) * | 2018-07-04 | 2018-12-21 | 平安科技（深圳）有限公司 | Interrogation dialog template generates and interrogation data capture method, device |
| CN109065172A (en) * | 2018-07-04 | 2018-12-21 | 平安科技（深圳）有限公司 | Illness information acquisition method, device, computer equipment and storage medium |
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| CN112182190A (en) * | 2020-10-13 | 2021-01-05 | 深圳壹账通智能科技有限公司 | Intelligent question and answer method and device, electronic equipment and storage medium |
| CN112309573A (en) * | 2020-11-18 | 2021-02-02 | 广西一曜生物科技有限公司 | Intelligent auxiliary diagnosis and treatment system and method for pets |
| CN112837813A (en) * | 2019-11-25 | 2021-05-25 | 北京搜狗科技发展有限公司 | Automatic inquiry method and device |
| CN113836284A (en) * | 2021-09-26 | 2021-12-24 | 北京京东拓先科技有限公司 | Method and device for constructing knowledge base and generating response statement |
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