CN107315559A - Call center shows system with technical ability group - Google Patents
Call center shows system with technical ability group Download PDFInfo
- Publication number
- CN107315559A CN107315559A CN201710711971.0A CN201710711971A CN107315559A CN 107315559 A CN107315559 A CN 107315559A CN 201710711971 A CN201710711971 A CN 201710711971A CN 107315559 A CN107315559 A CN 107315559A
- Authority
- CN
- China
- Prior art keywords
- controller
- technical ability
- banquet
- call center
- display
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
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Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/14—Digital output to display device ; Cooperation and interconnection of the display device with other functional units
- G06F3/1423—Digital output to display device ; Cooperation and interconnection of the display device with other functional units controlling a plurality of local displays, e.g. CRT and flat panel display
- G06F3/1438—Digital output to display device ; Cooperation and interconnection of the display device with other functional units controlling a plurality of local displays, e.g. CRT and flat panel display using more than one graphics controller
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
- G06K7/00—Methods or arrangements for sensing record carriers, e.g. for reading patterns
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
Abstract
The present invention relates to a kind of call center system is shown with technical ability group, attended a banquet computing device including the first controller and Duo Tai, and all computing devices of attending a banquet are connected with the first controller, attend a banquet and be equipped with the identification authentication system being connected with the first controller in computing device, display system also includes the display for being used to show state of respectively attending a banquet, and for controlling the second controller of display display information, the input of second controller is connected with the first controller and all identification authentication systems respectively, and the other end is connected with display.Compared with prior art, the present invention recognizes the corresponding technical ability group of computing device of attending a banquet by identification authentication system, attends a banquet and the corresponding relation of technical ability no longer immobilizes, and the arrangement of technical ability group and distributes more flexible.
Description
Technical field
The present invention relates to a kind of call center's Display Technique, system is shown with technical ability group more particularly, to a kind of call center
System.
Background technology
Existing call center seat monitoring lacks directly perceived, accurate monitoring position, to people based on the condition monitoring of seat
Member, extension set, the information change of main frame need manual intervention to carry out Data Matching or importing, and operation personnel is often absorbed in numerous and diverse day
In regular data maintenance work.With expanding day by day for call center's scale, traditional seat monitoring mode can not meet business
Demand, exist monitoring it is delayed, can not locating personnel, Back ground Information need the drawbacks such as manual maintenance, and the layout attended a banquet is inadequate
Flexibly, also call center can not occur by administrative staff change and it is potential the problem of make corresponding reaction, it is impossible to allow business
Representative is consciously arranged work.
The content of the invention
It is an object of the present invention to overcome the above-mentioned drawbacks of the prior art and provide a kind of call center's skill
Display system can be organized.
The purpose of the present invention can be achieved through the following technical solutions：
A kind of call center shows that system, including the first controller and Duo Tai are attended a banquet computing device with technical ability group, and all
Computing device of attending a banquet is connected with the first controller, and the identity being connected with the first controller is equipped with the computing device of attending a banquet
Authentication device, the display system also includes the display for being used to show state of respectively attending a banquet, and for controlling the display
The second controller of display information, the input of the second controller respectively with the first controller and all identification authentication systems
Connection, the other end is connected with display.
The display system also includes route and exchange network, first controller, computing device of attending a banquet, the second control
Device is connected to the route and exchange network.
The second controller is PC, and at least includes two video output interfaces, one of video output interface
It is connected with the display.
The identification authentication system includes casing, fixed part and the portable part for storing skilled group of group information, the machine
Being provided with shell is used for the cavity that fixed part is installed and the table top placed for portable part, and the fixed part includes RFID reader,
RFID tag is provided with the portable part, after the portable part is placed on the table top, the RFID tag is in RFID reader
Reading range in.
The fixed part includes the power supply circuit for being used to power for the RFID reader, and the RFID reader passes through this
Power supply circuit is connected with power supply, and inductive switch is provided with the power supply circuit, and the inductive switch includes being used to control power supply electricity
Also include being used to turn on described do in the actuating station of road break-make and the tongue tube for controlling actuating station to act, the portable part
The magnet of reed pipe.
Provided with electromagnetic isolation layer between the magnet and RFID tag.
In the form of sheets, and magnet and RFID tag are distributed in both sides to the portable part along along sheet-like plane respectively.
The identification authentication system is embedded in all computing devices of attending a banquet, including：
Account input module, account and password are inputted for user；
Account authentication module, is connected with account data input module, account and password for verifying user's input, is testing
When card passes through, attend a banquet computer identity and the corresponding technical ability group group letter is sent to the first controller and second controller in the lump
Breath, it is obstructed out-of-date verifying, return to error message.
The second controller includes：
First processing module, is connected with each identification authentication system, for obtaining the Realtime Statistics of technical ability group, and controls
Display is shown according to the statement form of setting；
Second processing module, is connected with the first controller, corresponding technical ability group and is respectively attended a banquet for receiving respectively to attend a banquet
State, and control display to be shown according to the statement form of setting.
First controller and all computing devices of attending a banquet are in same subnet.
Compared with prior art, the present invention has advantages below：
1) the corresponding technical ability group for computing device of attending a banquet, the corresponding relation attended a banquet with technical ability are recognized by identification authentication system
No longer immobilize, the arrangement and distribution of technical ability group are more flexible, while there is provided second controller and display help to manage
Member understands the change of call center in real time, and related important warning information is obtained in real time and is taken measures, is provided to greatest extent
The operating efficiency and service level of call center, and higher business agent's job satisfaction.
2) identification authentication system uses RFID technique, and portable part need not configure power supply.
3) inductive switch that identification authentication system is incidentally mainly made up of tongue tube, leading for power supply circuit is controlled with this
It is logical, the power supply for RFID reader can be suspended when portable part is not disposed on table top, more saved, and it is simple in construction, together
When portable part only need to set up magnet, need not still power.
4) in the form of sheets, and magnet and RFID tag are distributed in both sides to portable part along along sheet-like plane respectively, further reduction
The interference that magnet is read for RFID.
5) identification for affiliated technical ability group of attending a banquet is carried out using software mode, reduces cost of reproduction.
Brief description of the drawings
Fig. 1 is structural representation of the invention；
Fig. 2 is the structural representation of identification authentication system in embodiment one；
Wherein：1st, the first controller, 2, computing device of attending a banquet, 3, identification authentication system, 4, second controller, 5, display
Device, 31, casing, 32, fixed part, 33, portable part, 34, power supply, 311, table top, 321, RFID reader, 322, actuating station,
323rd, tongue tube, 324, power supply circuit, 331, RFID tag, 332, magnet.
Embodiment
The present invention is described in detail with specific embodiment below in conjunction with the accompanying drawings.The present embodiment is with technical solution of the present invention
Premised on implemented, give detailed embodiment and specific operating process, but protection scope of the present invention is not limited to
Following embodiments.
A kind of call center shows system with technical ability group, as shown in figure 1, being attended a banquet calculating including the first controller 1 and Duo Tai
Equipment 2, and all computing devices 2 of attending a banquet are connected with the first controller 1, are equipped with computing device 2 of attending a banquet and the first control
The identification authentication system 3 that device 1 is connected, display system also includes the display 5 for being used to show state of respectively attending a banquet, and for controlling
The second controller 4 of the display information of display 5, the input of second controller 4 is recognized with the first controller 1 and all identity respectively
Card device 3 is connected, and the other end is connected with display 5.
Display system also includes route and exchange network, and the first controller 1, computing device 2 of attending a banquet, second controller 4 are equal
It is connected to route and exchange network.Computing device 2 of attending a banquet typically uses PC.
Second controller 4 is PC, and at least includes two video output interfaces, and one of video output interface is with showing
Show that device 5 is connected.First controller 1 and all computing devices 2 of attending a banquet are in same subnet.Specific implementation can be a machine
Double screen card or VGA frequency dividers.
Second controller 4 helps keeper to understand the change of call center in real time, and related important alarm letter is obtained in real time
Cease and take measures, the operating efficiency and service level of call center, and higher business agent's work are provided to greatest extent
Make, including：
First processing module, is connected with each identification authentication system 3, for obtaining the Realtime Statistics of technical ability group, and controls
Display 5 processed is shown according to the statement form of setting；
Second processing module, be connected with the first controller 1, corresponding technical ability group and is respectively attended a banquet for receiving respectively to attend a banquet
State, and control display 5 to be shown according to the statement form of setting.
Embodiment one：
Identification authentication system 3 is constituted using hardware in the present embodiment, as shown in Fig. 2 identification authentication system 3 includes casing
31st, being provided with the portable part 33 of skilled group of group information of fixed part 32 and storage, casing 31 is used for the chamber that fixed part 32 is installed
Body and the table top 35 placed for portable part 33, fixed part 32 include being provided with RFID tag in RFID reader 321, portable part 33
331, after portable part 33 is placed on table top 35, the RFID tag 331 is in the reading range of RFID reader 321.
Fixed part 32 includes the power supply circuit 324 for being used to power for RFID reader 321, and RFID reader 321 passes through this
Power supply circuit 324 is connected with power supply 34, and inductive switch is provided with power supply circuit 324, and inductive switch includes being used to control power supply electricity
Also include being used in the actuating station 322 of the break-make of road 324 and the tongue tube 323 for controlling actuating station 322 to act, portable part 33
Turn on the magnet 332 of tongue tube 323.The subsidiary inductive switch being mainly made up of tongue tube 323 of identification authentication system 3, with this
To control the conducting of power supply circuit 324, it can suspend when portable part 33 is not disposed on table top 35 for RFID reader 321
Power supply, is more saved, and simple in construction, while portable part 33 only needs to set up magnet 332, it is not necessary to power.
Provided with electromagnetic isolation layer between magnet 332 and RFID tag 331, and preferred, as shown in Fig. 2 portable part 33 is in
Sheet, and magnet 332 and RFID tag 331 are distributed in both sides along along sheet-like plane respectively.
Embodiment two：
In the present embodiment, identification authentication system 3 uses software program, is embedded in all computing devices 2 of attending a banquet, including：
Account input module, account and password are inputted for user；
Account authentication module, is connected with account data input module, account and password for verifying user's input, is testing
When card passes through, attend a banquet computer identity and the corresponding technical ability group group are sent to the first controller 1 and second controller 4 in the lump
Information, it is obstructed out-of-date verifying, return to error message.
Claims (10)
1. a kind of call center shows that system, including the first controller and Duo Tai are attended a banquet computing device with technical ability group, and all sit
Seat computing device is connected with the first controller, it is characterised in that be equipped with the computing device of attending a banquet and the first controller
The identification authentication system of connection, the display system also includes the display for being used to show state of respectively attending a banquet, and for controlling
The second controller of the display display information, the input of the second controller respectively with the first controller and all bodies
Part authentication device connection, the other end is connected with display.
2. a kind of call center according to claim 1 shows system with technical ability group, it is characterised in that the display system
Also include route and exchange network, first controller, computing device of attending a banquet, second controller be connected to it is described route and
Exchange network.
3. a kind of call center according to claim 2 shows system with technical ability group, it is characterised in that second control
Device is PC, and at least includes two video output interfaces, and one of video output interface is connected with the display.
4. a kind of call center according to claim 2 shows system with technical ability group, it is characterised in that the authentication
Device, which includes being provided with casing, fixed part and the portable part for storing skilled group of group information, the casing, is used for fixed part peace
The cavity of dress and the table top placed for portable part, the fixed part include being provided with RFID in RFID reader, the portable part
Label, after the portable part is placed on the table top, the RFID tag is in the reading range of RFID reader.
5. a kind of call center according to claim 4 shows system with technical ability group, it is characterised in that the fixed part bag
The power supply circuit for being powered for the RFID reader is included, the RFID reader is connected by the power supply circuit with power supply,
Inductive switch is provided with the power supply circuit, the inductive switch includes the actuating station and use for being used to control power supply circuit break-make
Also include the magnet for being used to turn on the tongue tube in the tongue tube of control actuating station action, the portable part.
6. a kind of call center according to claim 5 with technical ability group show system, it is characterised in that the magnet and
Provided with electromagnetic isolation layer between RFID tag.
7. a kind of call center according to claim 6 shows system with technical ability group, it is characterised in that the portable part is in
Sheet, and magnet and RFID tag are distributed in both sides along along sheet-like plane respectively.
8. a kind of call center according to claim 1 shows system with technical ability group, it is characterised in that the authentication
Device is embedded in all computing devices of attending a banquet, including：
Account input module, account and password are inputted for user；
Account authentication module, is connected with account data input module, account and password for verifying user's input, logical in checking
It is out-of-date, attend a banquet computer identity and the corresponding technical ability group group information is sent to the first controller and second controller in the lump,
It is obstructed out-of-date verifying, return to error message.
9. a kind of call center according to claim 8 shows system with technical ability group, it is characterised in that second control
Device includes：
First processing module, is connected with each identification authentication system, for obtaining the Realtime Statistics of technical ability group, and controls display
Device is shown according to the statement form of setting；
Second processing module, is connected with the first controller, for receiving respectively attend a banquet corresponding technical ability group and the state respectively attended a banquet,
And control display to be shown according to the statement form of setting.
10. a kind of call center according to claim 9 shows system with technical ability group, it is characterised in that first control
Device processed and all computing devices of attending a banquet are in same subnet.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710711971.0A CN107315559B (en) | 2017-08-18 | 2017-08-18 | Skill set display system for call center |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710711971.0A CN107315559B (en) | 2017-08-18 | 2017-08-18 | Skill set display system for call center |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN107315559A true CN107315559A (en) | 2017-11-03 |
| CN107315559B CN107315559B (en) | 2023-09-26 |
Family
ID=60175823
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201710711971.0A Active CN107315559B (en) | 2017-08-18 | 2017-08-18 | Skill set display system for call center |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN107315559B (en) |
Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101621591A (en) * | 2008-06-30 | 2010-01-06 | 中兴通讯股份有限公司 | Seat monitoring method and system |
| CN203278968U (en) * | 2012-11-19 | 2013-11-06 | 浙江省电力公司供电服务中心 | seat Seat monitoring system used for electric customer service center |
| CN104363359A (en) * | 2014-10-31 | 2015-02-18 | 北京思特奇信息技术股份有限公司 | Visual monitoring method and system for call center agent states |
| CN104869263A (en) * | 2015-03-31 | 2015-08-26 | 中译语通科技（北京）有限公司 | CTI-platform-based outside-line seat control method and system |
-
2017
- 2017-08-18 CN CN201710711971.0A patent/CN107315559B/en active Active
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101621591A (en) * | 2008-06-30 | 2010-01-06 | 中兴通讯股份有限公司 | Seat monitoring method and system |
| CN203278968U (en) * | 2012-11-19 | 2013-11-06 | 浙江省电力公司供电服务中心 | seat Seat monitoring system used for electric customer service center |
| CN104363359A (en) * | 2014-10-31 | 2015-02-18 | 北京思特奇信息技术股份有限公司 | Visual monitoring method and system for call center agent states |
| CN104869263A (en) * | 2015-03-31 | 2015-08-26 | 中译语通科技（北京）有限公司 | CTI-platform-based outside-line seat control method and system |
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| Publication number | Publication date |
|---|---|
| CN107315559B (en) | 2023-09-26 |
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Address after: 200433 room 304, 3rd floor, 233 Guoding East Road, Yangpu District, Shanghai Applicant after: Shanghai Yinglian Intelligent Technology Co.,Ltd. Address before: 200433 room 304, 3rd floor, 233 Guoding East Road, Yangpu District, Shanghai Applicant before: SHANGHAI YINGLIAN TELECOM TECHNOLOGY CO.,LTD. |
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