CN107291565B - Operation and maintenance visual automatic operation platform and implementation method - Google Patents

Operation and maintenance visual automatic operation platform and implementation method Download PDF

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Publication number
CN107291565B
CN107291565B CN201710436173.1A CN201710436173A CN107291565B CN 107291565 B CN107291565 B CN 107291565B CN 201710436173 A CN201710436173 A CN 201710436173A CN 107291565 B CN107291565 B CN 107291565B
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interface
task
execution
maintenance
task group
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CN107291565A (en
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田禕庆
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Qianxun Spatial Intelligence Inc
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Qianxun Spatial Intelligence Inc
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    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00Arrangements for program control, e.g. control units
    • G06F9/06Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/46Multiprogramming arrangements
    • G06F9/54Interprogram communication
    • G06F9/546Message passing systems or structures, e.g. queues
    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/06Resources, workflows, human or project management, e.g. organising, planning, scheduling or allocating time, human or machine resources; Enterprise planning; Organisational models
    • G06Q10/063Operations research or analysis
    • G06Q10/0631Resource planning, allocation or scheduling for a business operation
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/06Management of faults, events, alarms or notifications
    • H04L41/0631Management of faults, events, alarms or notifications using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/50Network service management, e.g. ensuring proper service fulfilment according to agreements
    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F2209/00Indexing scheme relating to G06F9/00
    • G06F2209/54Indexing scheme relating to G06F9/54
    • G06F2209/548Queue

Abstract

The invention provides an operation and maintenance visual automatic operation platform and an implementation method thereof. Through the operation of the interface control module, the commands and scripts written by maintainers can be remotely scheduled and executed through the interface, script files can be distributed in batches, and the operation process and results can be pushed back to the platform through interface messages and logs in real time, so that the standardization and the whole-process visualization of the operation are realized. Through the operation of the task processing module, technical maintenance personnel can finish and store the writing capability of the instructions and the scripts on a web platform and realize versioning management, so that the commands and the scripts of each maintenance personnel are transparent, the daily work is changed into instructions or script sets, the semi-automatic or full-automatic operation system behavior is realized to a certain extent, the human intervention is reduced, and finally the operation and maintenance efficiency is improved.

Description

Operation and maintenance visual automatic operation platform and implementation method
Technical Field
The invention relates to the technical field of Internet operation and maintenance, in particular to an operation and maintenance visual automatic operation platform and an implementation method.
Background
With the development of the internet for many years, operation and maintenance technologies gradually pay attention to the public, organization multi-technology sharing such as operation and maintenance meetings which affect the global scope is achieved, technology in the industry is continuously updated in an iterative mode, operation and maintenance related tool products are improved and even commercialized, and the market is known to be the blue whale intelligent cloud.
The operation and maintenance is responsible for the operation and maintenance work of a business production system of an internet technology company, the core value of the operation and maintenance is the long-term stability of the system operation, the limit change frequency is better, and the industry data shows that the failure occurrence probability of over 70 percent is caused by the change of the business system, so the management change is the most important of the operation and maintenance work.
Therefore, to ensure that the whole life cycle of each change plan is within the operation and maintenance control scope, it includes: change windows, specific operation contents, each role, process and real-time output of a change link, state feedback, risk control and the like.
The internet industry is competitive and rapidly developed, the system of each company is updated iteratively almost day by day, changes are released from week to day, the working intensity of operation and maintenance personnel is very high, if manual work is always performed, besides low efficiency, the experience and capability of each person in a team are different, the processing means are different, standards cannot be formed, personal accidents are more easily caused, and unnecessary loss is brought to the company and the persons.
Disclosure of Invention
The invention relates to management and execution of operation and maintenance change operation, is more suitable for service and application-level maintenance personnel, and solves the following two technical problems in the prior art:
1. during the implementation change process, the operation and maintenance can control the detailed content of each link, and can make manual intervention according to risk judgment, so that the operation of the whole period is transparent and the data is visualized.
2. Simple and repeated work is changed into automatic flow operation.
The technical scheme adopted by the invention is as follows:
an operation and maintenance visual automatic operation platform comprises a task processing module and an interface control module;
the task processing module comprises components, tasks and task groups; one task group comprises at least one task, and the task group controls the execution process of each task in the group and the task entry parameter transmission in the execution process; the task comprises at least one sequentially executed component, controls the execution of each component and transmits the output parameter of the previous component to the next component;
the interface control module comprises a request receiving interface, an execution interface, a message pushing interface, a log interface and a state processing interface; the request receiving interface acquires the name and parameters executed by the task group, creates the task group data, generates a task group ID, stores the task group data in a storage DB, and pushes the task group ID to a message queue; the execution interface takes out the task group ID from the message queue in real time; the state processing interface is connected with the execution interface and the message pushing interface and records the execution state change in the execution process of the task group; the message pushing interface receives an execution log sent by the execution interface, and simultaneously pushes message updating information to a message queue; and the log interface takes out the logs in the message queue and pushes the logs to the web console in real time.
An operation and maintenance visual automatic operation platform implementation method comprises operation platform change operation, wherein the operation platform change operation comprises task processing module operation and interface control module operation, the task processing module comprises a component, a task and a task group, and the interface control module comprises a request receiving interface, an execution interface, a message pushing interface, a log interface and a state processing interface;
the task processing module specifically comprises the following steps:
writing an atomic operation set required by the change operation of the operation platform;
the component encapsulates a set of atomic operations to be performed for N changes, N being at least 1;
the task arranges M components, wherein M is at least 1;
the task group executes the tasks and sends the names and parameters executed by the task group to the request receiving interface;
the operation of the interface control module comprises the following specific steps:
the request receiving interface acquires the name and the parameter of task group execution and sends the name and the parameter to the execution interface;
the execution interface executes, retries or tentatively sets the atomic operation, sends the atomic operation to the state processing interface and sends the execution log to the message pushing interface;
the state processing interface records the execution state change in the execution process of the task group and pushes the state information to the message pushing interface;
the message pushing interface receives the state information pushed by the state processing interface and the execution log sent by the execution interface, and simultaneously pushes message updating information to a message queue;
and the log interface takes out the logs in the message queue and displays the task state in real time.
Further, the task state is displayed in real time through a web console, one task group comprises at least one task, one task comprises at least one component, each component is provided with a pull-down button in the web console, the progress of the task and the components needing to be executed are checked through the web console, and the log condition executed by the components is checked through the pull-down buttons.
Further, the set of atomic operations are instructions or scripts.
Further, the task orchestrates the M components in a sequential or concurrent manner.
Further, the task group execution tasks are executed in time, scope, or order.
A method for docking an IT service management automation platform in a company comprises the following steps:
editing changes generated in the company service management into task groups;
a user initiates a service flow request;
the interface control module processes the service flow request;
triggering a task group;
completing service operation task push information;
and completing the service flow.
A monitoring center fault monitoring automation platform docking method comprises the following steps:
editing common faults into task groups;
the monitoring center sends out alarm information;
the interface control module processes the alarm information;
the monitoring center establishes an event and automatically triggers the task group to execute the task;
finishing alarm processing and pushing information;
and the monitoring center alarms and recovers.
An operation and maintenance cloud resource management automation platform docking method comprises the following steps:
managing, controlling and changing the operation and maintenance cloud resources to be edited into a task group;
requesting operation and maintenance cloud resource service;
the interface control module processes the operation and maintenance cloud resource service request;
triggering a task group through an operation and maintenance cloud resource interface;
completing the operation and maintenance cloud resource processing push message;
and completing the operation and maintenance cloud resource service.
The invention has the following beneficial effects:
1. the pain point of operation and maintenance change management is solved, the operation and maintenance can control the detailed content of each link in the change implementation process, manual intervention can be made according to risk judgment, the operation of the whole period is transparent, and data are visualized.
2. The work of each person is quickly replaced through standard operation specification change, and the efficiency of operation and maintenance change management is greatly improved.
Drawings
Fig. 1 is a diagram of a task processing module structure.
FIG. 2 is a diagram of an interface control module.
Fig. 3 is an operation and maintenance visualization work platform change flowchart.
FIG. 4 is a flow chart of a service management automation platform docking method.
FIG. 5 is a flow chart of a method for docking a monitoring center fault monitoring automation platform.
FIG. 6 is a flowchart of an operation and maintenance cloud resource management automation platform docking method.
FIG. 7 is a work platform visualization schematic.
Fig. 8 is a schematic diagram of a specific process of task of application publishing.
Fig. 9 is a schematic diagram of log execution.
Detailed Description
The invention is further illustrated below with reference to the figures and examples.
FIG. 1 is a diagram of a task processing module structure, which includes three functional modules, i.e., a component, a task, and a task group. The functional modules are described as follows:
assembly of: for encapsulating a specific operation and maintenance operation, such as a script or an interface call, each component is only responsible for a single operation process; the components of the assembly are as follows:
component ID, globally unique;
the task ID of the component is globally unique and is used for associating tasks;
the component state is as follows: specific keywords
The component content is as follows: an entity executing the component, if the component is of a type calling script, the content is the script itself;
the component input parameters are as follows: parameters required for a component to perform, such as: one ssh (Secure Shell, Secure Shell protocol) remote connection requires a host, a user, and a password; a specific type of component may consist of default parameters and custom parameters;
and (3) component output parameters: marking variable parameters needing to be derived after the component is executed, and using the variable parameters for subsequent component execution;
a component execution module: executing and storing the execution log in a pipeline mode, and updating the execution state;
and (3) component classification: in programming, components can be divided into several categories (as shown in table 1, but not necessarily, the user can expand by design).
TABLE 1 component Classification
Task: the method is used for creating a component execution stream, one task comprises a plurality of sequentially executed components, the task controls the execution of each component and transfers the execution result (component output parameter) of the previous component to the next component, besides, the task can also control the execution, pause and other operations of the subsequent components, and when one component is in error in execution, the component state can be directly returned to the task.
The components of the task are as follows:
the task ID is globally unique and is used for associating the task group and the components;
the task group to which the task belongs is used for associating the task group;
and (3) indexing the components: a set of sequentially arranged component IDs for associating execution of the plurality of components;
and (3) task entry parameters: the system comprises a task module, a task module and a task module, wherein the task module is used for receiving and sending parameters required by a first calling component in a task;
a task execution module: the method is used for controlling the execution of the components and updating the task state.
Task group: the method comprises the steps that a plurality of tasks are organized together to form a task group, the tasks are executed in a grouping mode by the task group according to a preset execution strategy, and the execution process of each task in the task group control group and entry parameters in the execution process are transmitted.
The task groups are composed as follows:
task group ID: globally unique for associating tasks;
and (3) task indexing: a set of task ID lists contained in said task group;
and executing the strategy by the task group: controlling a task to execute a strategy concurrently;
task group entry parameters: and the task group is used for receiving and creating tasks, and generating corresponding tasks according to the acquired parameters.
A task group execution module: the task group state updating module is used for controlling task execution and updating the task group state.
Fig. 2 is a block diagram of the interface control module of the present invention, which includes a request receiving interface 2, a state processing interface 7, an execution interface 4, a message pushing interface 5, a log interface 6, and the like.
The interface control module comprises a request receiving interface 2, an execution interface 4, a message pushing interface 5, a log interface 6 and a state processing interface 7; the request receiving interface 2 acquires the name and parameters of task group execution, creates task group data and generates a task group ID, stores the task group data in the storage DB8, and pushes the task group ID to the message queue 3; the execution interface 4 takes out the task group ID from the message queue 3 in real time; the state processing interface 7 is connected with the execution interface 4 and the message pushing interface 5 and records the execution state change in the execution process of the task group; the message pushing interface 5 receives the execution log sent by the execution interface 4, and simultaneously pushes the message updating information to the message queue 3; the log interface 6 takes out the log in the message queue 3 and pushes it in real time to the web console 1.
Fig. 3 is a flowchart illustrating a change operation of the operation and maintenance platform, and as can be seen from the diagram, the operation and maintenance platform change operation includes a task processing module operation and an interface control module operation.
The task processing module specifically comprises the following steps:
writing an atomic operation set such as instructions or scripts required by the change operation of the operation platform;
the component encapsulates a set of atomic operations to be performed for N changes, N being at least 1;
the task arranges M components in sequence or in a concurrent mode, wherein M is at least 1;
the task group executes the tasks by time, scope, or order and sends the name and parameters of the task group execution to the request receiving interface 2.
The operation of the interface control module comprises the following specific steps:
the request receiving interface 2 acquires the name and the parameter of task group execution and sends the name and the parameter to the execution interface 4;
the execution interface 4 executes, retries or tentatively sets the atomic operation, and sends the operation to the state processing interface 7, and sends the execution log to the message pushing interface 5;
the state processing interface 7 records the execution state change in the task group execution process and pushes the state information to the message pushing interface 5;
the message pushing interface 5 receives the state information pushed by the state processing interface 7 and the execution log sent by the execution interface 4, and simultaneously pushes message update information to the message queue 3;
and the log interface 6 takes out the logs in the message queue 3 and displays the task state in real time.
The interface control module and the task processing module are two most important functional modules of the invention.
Through the interface control module, the instructions and scripts written by each technical maintainer of a company can be remotely scheduled and executed through the interface, script files can be distributed in batches, unified technical requirements for parameters and specifications are met in interface design, different functions of multiple interfaces are designed, the maintainers do not need to log in to a specific host server to execute operation, and the operation process and results can be pushed back to the platform through interface messages and logs in real time, so that standardization and whole-course visualization of operation are achieved.
Through the task processing module, technical maintenance personnel can complete and store the writing capability of instructions and scripts on a web console and realize versioning management, so that the commands and scripts of each maintenance personnel are transparent, namely, the operation content can be audited and reused, the daily work is changed into instructions or script sets which are solidified, the script sets are packaged into components through task design until reaching a task group, association and connection among different operations are realized through controlling the task group, and the operation is executed according to preset rules, so that the operation can be executed in series or concurrently. After being verified and improved for many times, the task groups become a special affair in maintenance work, can be scheduled to be executed periodically or triggered to be executed under the condition that a certain condition is met, system behaviors of semi-automatic or full-automatic operation are realized to a certain extent, human intervention is reduced, and finally the operation and maintenance efficiency is improved.
In the first embodiment, a method for docking an IT service management automation platform in a company is provided.
The standardization is in butt joint with an internal platform of a company, and as long as any change of a company business system is involved, including the operations of adding, deleting, modifying and checking business data, continuously integrating programs and the like can be changed into standard operation task group operation, and the strong strategy function of the task group can enable the process to adapt to various demand scenes. Fig. 4 shows an IT service management platform inside a docking company, which includes the following steps:
editing changes generated in the company service management into task groups;
a user initiates a service flow request;
the interface control module processes the service flow request;
triggering a task group;
completing service operation task push information;
and completing the service flow.
The method has the advantages that all the services which are normalized in service management are packaged and edited into operation tasks, the full-process platform from request to audit to work order to operation to processing is formed, and a user only needs to pay attention to initiating application and judging the approval of reasonable legality in the process, so that the manual labor is gradually reduced, and the process efficiency is really improved.
And the second embodiment is a monitoring center fault monitoring automatic platform docking method.
The business system is stable except for accidents caused by change, and then various basic faults are detected, such as server overload, excessive application logs cause disk full writing, server hardware damage, network jitter and the like, the fault is found to be the responsibility of the monitoring center at the first time, but the fault can be repaired in the shortest time through response and processing at the first time, the stability is recovered, the time required for response and processing of people is always ten minutes lower than that of system automatic processing, so that the platform and the monitoring center are communicated, the task group for processing common faults is well edited, after the alarm trigger sends out the warning information, the monitoring center can establish an event, then the system automatically triggers the matched fault processing task to execute after receiving the operation platform, and the fault can be repaired under the unattended condition. The specific flow is shown in fig. 5, and includes the following steps:
editing common faults into task groups;
the monitoring center sends out alarm information;
the interface control module processes the alarm information;
the monitoring center establishes an event and automatically triggers the task group to execute the task;
finishing alarm processing and pushing information;
and the monitoring center alarms and recovers.
And the third embodiment is the operation and maintenance cloud resource management automation platform docking method.
More and more company data centers can switch to cloud computing technology, popularization of public cloud and maturity of private cloud technology, so that operation and maintenance resource management becomes more convenient and faster, and therefore resource management and change can be achieved by docking an operation platform, so that resource management change is more controllable and efficient, but the cloud resource platform is required to provide a relevant operation interface for docking, and the method specifically shown in fig. 6 comprises the following steps:
managing, controlling and changing the operation and maintenance cloud resources to be edited into a task group;
requesting operation and maintenance cloud resource service;
the interface control module processes the operation and maintenance cloud resource service request;
triggering a task group through an operation and maintenance cloud resource interface;
completing the operation and maintenance cloud resource processing push message;
and completing the operation and maintenance cloud resource service.
The same operation and maintenance operation platform can be used as a basic tool to connect all scenes needing to operate a service system, so that the operation and maintenance operation platform is more standard, more compliant and more efficient.
And fourthly, visualizing the operation and maintenance operation platform.
For some relatively important operation tasks, such as large version release, application capacity expansion and migration, major change plan and the like, whole-process monitoring is very needed to ensure that any link is executed according to a plan, and manual operation is avoided in an execution window period, so that the whole process is delayed, errors occur, and time is prolonged, and even the plan fails.
The task group design provides a task arranging capability, and a task plan can be edited in advance by combining with the web platform, so that the operation and maintenance operation platform is visualized through the web platform, which is specifically shown in fig. 7.
The task group comprises a plurality of tasks, namely, a work script can be edited in advance for the tasks to be done, each workflow sequence is prepared before operation to form a work plan, simultaneously, a plurality of component operations are carried out in each task, the execution of the tasks can be controlled, and the progress of the tasks and the log output of a specific process are concerned in the whole process. FIG. 8 is a task specific process for an application publication in a published plan that has been programmed.
The progress bar of the overall progress of the current application publication can be focused on in the taskbar, and the component jobs that need to be executed under the task, the specific work each component job is responsible for and its current state can be learned, and the logging of the specific execution is seen by clicking the drop down button for each component job, as shown in fig. 9.
Knowing from the specific data that each step and state of the component task are executed, if a problem is found, the component task can be located to the details of the specific problem immediately, and the component task can also feed back the failed state immediately, so as to ensure that the problem is captured and displayed at the first time.
The invention is preferably developed and written in python language and runs on linux system, and has no special requirement on computer hardware.
Although the present invention has been described with reference to the preferred embodiments, it is not intended to limit the present invention, and those skilled in the art can make variations and modifications of the present invention without departing from the spirit and scope of the present invention by using the methods and technical contents disclosed above.

Claims (7)

1. An operation and maintenance visual automatic operation platform is characterized by comprising a task processing module and an interface control module;
the task processing module comprises components, tasks and task groups; one task group comprises at least one task, and the task group controls the execution process of each task in the group and the task entry parameter transmission in the execution process; the task comprises at least one sequentially executed component, controls the execution of each component and transmits the output parameter of the previous component to the next component;
the interface control module comprises a request receiving interface (2), an execution interface (4), a message pushing interface (5), a log interface (6) and a state processing interface (7); the request receiving interface (2) acquires the name and parameters executed by the task group, creates the task group data, generates a task group ID, stores the task group data in a storage DB (8), and pushes the task group ID to a message queue (3); the execution interface (4) takes out the task group ID from the message queue (3) in real time; the state processing interface (7) is connected with the execution interface (4) and the message pushing interface (5) and records the execution state change in the execution process of the task group; the message pushing interface (5) receives the execution log sent by the execution interface (4), and simultaneously pushes message updating information to the message queue (3); the log interface (6) takes out the logs in the message queue (3) and pushes the logs to the web console (1) in real time;
the system also comprises operation platform changing operation, wherein the operation platform changing operation comprises task processing module operation and interface control module operation, the task processing module comprises components, tasks and task groups, and the interface control module comprises a request receiving interface (2), an execution interface (4), a message pushing interface (5), a log interface (6) and a state processing interface (7);
the task processing module specifically comprises the following steps:
writing an atomic operation set required by the change operation of the operation platform;
the component encapsulates a set of atomic operations to be performed for N changes, N being at least 1;
the task arranges M components, wherein M is at least 1;
the task group executes the tasks and sends the names and the parameters executed by the task group to the request receiving interface (2);
the operation of the interface control module comprises the following specific steps:
the request receiving interface (2) acquires the name and the parameter of the task group execution and sends the name and the parameter to the execution interface (4);
the execution interface (4) executes, retries or tentatively executes the atomic operation, sends the atomic operation to the state processing interface (7) and sends the execution log to the message pushing interface (5);
the state processing interface (7) records the execution state change in the execution process of the task group and pushes the state information to the message pushing interface (5);
the message pushing interface (5) receives the state information pushed by the state processing interface (7) and the execution log sent by the execution interface (4), and simultaneously pushes message updating information to the message queue (3);
the log interface (6) takes out the logs in the message queue (3) and displays the task state in real time;
the task state is displayed in real time through the web console (1), one task group comprises at least one task, one task comprises at least one component, each component is provided with a pull-down button in the web console (1), the progress of the task and the components needing to be executed are checked through the web console (1), and the log condition executed by the components is checked through the pull-down buttons.
2. The operation and maintenance visualization automation operation platform of claim 1 wherein the atomic operation set is an instruction or a script.
3. The operation and maintenance visual automation operation platform as claimed in claim 2, wherein the task arranges the M components in sequence or in parallel.
4. The operation and maintenance visual automated operation platform according to claim 3, wherein the task group execution tasks are executed in time, scope or sequence.
5. A method for docking an IT service management automation platform in a company, wherein the operation and maintenance visual automation operation platform as claimed in claim 1 is adopted, comprising the following steps:
editing changes generated in the company service management into task groups;
a user initiates a service flow request;
the interface control module processes the service flow request;
triggering a task group;
completing service operation task push information;
and completing the service flow.
6. A method for docking a monitoring center fault monitoring automation platform, which is characterized in that the operation and maintenance visual automation operation platform as claimed in claim 1 is adopted, and comprises the following steps:
editing common faults into task groups;
the monitoring center sends out alarm information;
the interface control module processes the alarm information;
the monitoring center establishes an event and automatically triggers the task group to execute the task;
finishing alarm processing and pushing information;
and the monitoring center alarms and recovers.
7. An operation and maintenance cloud resource management automation platform docking method, characterized in that the operation and maintenance visual automation operation platform of claim 1 is adopted, and the method comprises the following steps:
managing, controlling and changing the operation and maintenance cloud resources to be edited into a task group;
requesting operation and maintenance cloud resource service;
the interface control module processes the operation and maintenance cloud resource service request;
triggering a task group through an operation and maintenance cloud resource interface;
completing the operation and maintenance cloud resource processing push message;
and completing the operation and maintenance cloud resource service.
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