CN107256602B

CN107256602B - Automatic fault diagnosis method and system for coded lock and lock system

Info

Publication number: CN107256602B
Application number: CN201710413152.8A
Authority: CN
Inventors: 韦彪茂; 石瑜育; 余学武; 黄�俊; 张上仪; 吴宾; 李泳驱; 翁伟东; 韩敏仪; 莫华玺
Original assignee: China Construction Bank Corp
Current assignee: China Construction Bank Corp
Priority date: 2017-06-05
Filing date: 2017-06-05
Publication date: 2020-03-13
Anticipated expiration: 2037-06-05
Also published as: CN107256602A

Abstract

The invention discloses a method and a system for automatically diagnosing faults of a coded lock and a lock system, wherein the method comprises the following steps: ATMC is used as an initiating end, ATMC fault detection is carried out on the coded lock according to a preset diagnosis sequence, and a diagnosis result is obtained and displayed by combining remote call of an ATMVH diagnosis flow; and taking the ATMVH as an initiating end, carrying out fault detection on the coded lock and the lock system according to a preset diagnosis sequence, and obtaining and displaying a diagnosis result by combining with a remote calling ATMC diagnosis flow. By combining the ATMC diagnosis mode and the ATMVH diagnosis mode, the automatic diagnosis of the faults of the coded lock and the lock system can be realized, so that the effects of conveniently and quickly searching the problems and improving the error processing efficiency can be realized.

Description

Automatic fault diagnosis method and system for coded lock and lock system

Technical Field

The invention relates to the field of data processing, in particular to a method and a system for automatically diagnosing faults of a coded lock and a lock system.

Background

With the popularization of bank self-service equipment, more and more customers are used to handle business through the bank self-service equipment. However, with the high frequency use and data update of the self-service equipment, the diagnosis and fault handling of the self-service equipment are more and more, and particularly, the fault diagnosis mode of the electronic coded lock is in urgent need to be improved.

The electronic coded lock is a whole set of ATM coded key management and operation and maintenance tool which controls and supervises the opening and closing processes of the coded lock of the safe under the ATM by utilizing an information network technology and adopting a centralized control mode, and can effectively replace the traditional mechanical coded lock of the current self-service equipment.

The password of the dynamic electronic password lock has the characteristic of single effective. The lock core sheet has an operation record archiving function, and historical operation records can be traced at any time. The unlocking password of the electronic password lock is calculated and generated by the password server, is manually input to the password lock, and is finally verified by the password lock. Activation and unlocking are the most basic functions of a dynamic electronic coded lock.

The coded lock scheme relates to multiple links such as ATM, ATMC application, ATMVH, a coded server and the like, and relates to multiple functions such as personnel management, coded lock management, line management, work order distribution, work order audit and the like, and problems in all the links can cause the situation that the coded lock cannot be activated and unlocked. On an ATMC, multiple configurations associated with the use of a combination lock are involved, and a wrong configuration may result in the failure to properly use the combination lock and lock system. In ATMVH, various rights control and information verification are performed on the operation of the combination lock due to security policies. It is not always possible to know the cause of a particular problem when a problem is encountered in the operation of a coded lock system.

The current method for solving the problem of incapability of unlocking comprises the following steps: attempting to reproduce the problem, manually tracking the troubleshooting, reviewing error logs, reviewing error prompts, etc. The method is scattered, takes too long time and has low efficiency, and depends on the professional knowledge and skills of operators and the familiarity of the system. In addition, the number of self-service equipment of the bank is huge, and if the method is still used, a large amount of manpower and material resources are consumed. Meanwhile, the bank coded lock has a plurality of brands, ATM brands and ATMC versions, and when the coded lock or a system thereof is used, problems generally occur in the processes of recurring bit problems, positioning problems and problem solving. In daily use of the coded lock, the event that the coded lock cannot be used happens. The result of this is that the ATM can not be cleared and added with money, and then the customer use and the service quality of the bank are influenced.

Disclosure of Invention

In view of the above defects in the prior art, the embodiment of the invention provides a fault automatic diagnosis method and system for a coded lock and a lock system, and the problem that the fault diagnosis of an electronic coded lock of the current bank self-service equipment depends on manual processing and the problem searching efficiency is low can be effectively solved through two diagnosis inlets.

Specifically, the embodiment of the invention provides a fault automatic diagnosis method for a coded lock and a lock system, which comprises the following steps:

and taking the ATMC as an initiating end, carrying out ATMC fault detection according to a preset diagnosis sequence, and obtaining and displaying a diagnosis result by combining with a remote call ATMVH diagnosis process.

Correspondingly, the embodiment of the invention also provides an automatic fault diagnosis system for the coded lock, which comprises:

the fault detection module is used for carrying out ATMC fault detection on the coded lock according to a preset diagnosis sequence by taking the ATMC as an initiating end;

and the calling diagnosis module is used for combining the remote calling ATMVH diagnosis process to obtain and display the diagnosis result.

In addition, the embodiment of the invention provides a fault automatic diagnosis method for a coded lock and a lock system, which comprises the following steps:

and taking the ATMVH as an initiating end, carrying out ATMVH fault detection on the coded lock according to a preset diagnosis sequence, and obtaining and displaying a diagnosis result by combining with a remote calling ATMC diagnosis flow.

Correspondingly, the embodiment of the invention also provides a coded lock and a lock system fault automatic diagnosis system, which comprises:

the fault detection module takes ATMVH as an initiating end and is used for carrying out ATMVH fault detection on the coded lock according to a preset diagnosis sequence;

and the calling diagnosis module is used for combining the remote calling ATMC diagnosis process to obtain and display the diagnosis result.

In addition, the invention further provides a device for automatically diagnosing and processing faults of the coded lock and the lock system, which comprises a memory and a processor, wherein the memory is used for storing one or more computer instructions for the processor to call and execute, and the processor is characterized in that the processor realizes the method by executing the computer instructions.

Furthermore, an embodiment of the present invention provides a computer storage medium, in which a program is stored, and the program realizes the method described above when executed.

The embodiment of the invention has the following beneficial effects: by combining the ATMC diagnosis mode and the ATMVH diagnosis mode, the automatic diagnosis of the fault of the coded lock can be realized, so that the effects of conveniently and quickly searching the problem and improving the error processing efficiency are realized.

Drawings

FIG. 1 is a schematic flow diagram of a method for automatically diagnosing faults in a combination lock and lock system according to an embodiment of the present invention;

fig. 2 is a schematic flow chart of step S11 in the embodiment of the present invention;

FIG. 3 is a schematic flow diagram of a method for automatically diagnosing faults in a combination lock and lock system according to another embodiment of the present invention;

fig. 4 is a schematic flow chart of step S21 in the embodiment of the present invention;

fig. 5 is a schematic flow chart of step S22 in the embodiment of the present invention;

fig. 6 is an architecture diagram of a combination lock and lock system fault automatic diagnostic system according to an embodiment of the present invention.

Detailed Description

To facilitate an understanding of the various aspects, features and advantages of the present inventive subject matter, reference is made to the following detailed description taken in conjunction with the accompanying drawings. It should be understood that the various embodiments described below are illustrative only and are not intended to limit the scope of the invention.

First, names or terms that may be referred to according to the present invention are explained.

Self-service equipment: the card holder can use the functions provided by the device to complete financial services such as inquiry, password change, deposit, withdrawal and the like.

A safe: the self-service equipment is used for placing a safe of a cash box and is used for presetting cash in the self-service equipment for a cardholder to withdraw cash.

ATM: the self-service equipment comprises a cash dispenser, a deposit machine, a circulating machine and a cash recycling machine.

ATMC is ATM control system for driving the software of self-service equipment to realize information exchange with ATMP and ATMVH.

ATMVH, or ATMV, VH: the ATM monitoring system is used for monitoring real-time transaction, equipment state and fault monitoring of the ATM; providing remote control functions such as software issuing, running water extraction and the like; and provides necessary functions of equipment management, authority management, report analysis and the like.

Dynamic electronic coded lock: for short coded lock and electronic coded lock. The electronic coded lock is an electronic product which controls a circuit or a chip to work through dynamic code input so as to control the closing of a mechanical switch and complete unlocking and locking tasks. Each combination lock is configured with a globally unique lock number.

A locking system: the system is a system capable of realizing effective management of the lock and the use thereof, and is characterized by realizing the basic functions of lock management, unlocking password calculation, unlocking password encryption, unlocking password distribution and the like. In an embodiment of the present invention, the lock system exists as a subsystem of ATMVH.

The password server: the method is an information technology safety product and is used for calculating the dynamic unlocking password of the coded lock.

The coded lock driving program: the present invention relates to a program used by computer equipment for making information and operation interaction with coded lock, and is a dynamic library in the embodiment of the present invention, and is a channel and medium for ATMC application to operate coded lock and communicate with coded lock, and is used for translating ATMC application instruction into instruction capable of identifying lock.

Practice ofExample 1:

fig. 1 is a schematic flow chart of a fault automatic diagnosis method for a coded lock and a lock system according to an embodiment of the invention. Referring to fig. 1, the specific embodiment is as follows, the method comprising:

step S11, ATMC fault detection is carried out on the coded lock according to a preset diagnosis sequence by taking ATMC as an initiating end;

and step S12, combining with the remote ATMVH diagnosis flow, obtaining and displaying the diagnosis result.

The invention can realize the automatic diagnosis of the fault of the coded lock by combining the ATMC diagnosis mode and the ATMVH diagnosis mode, thereby realizing the effects of conveniently and quickly searching the problem and improving the error processing efficiency. The difficulty of a technician in solving the problems is simplified, the time consumption for solving the problems is reduced, and the efficiency of searching the problems is finally improved.

Example 2:

in another embodiment of the present invention, in addition to the above processing method, the method further includes: and carrying out fault detection on basic information of an application system, the running state of the application system, application configuration information and the unlocking work order scheduling and examining and approving processes in the ATMVH.

Fig. 2 is a schematic flow chart of step S11 in the embodiment of the present invention. As shown, the specific embodiment includes the following steps:

(1) and diagnosing whether the running state of each process of the ATMC application is normal. If the operation is abnormal, a prompt about abnormal operation of the ATM process is displayed on the ATM screen, such as 'abnormal operation of ATM application state', 'please restart ATM', 'ATM manufacturer SP can not call'. The ATM administrator decides whether to restart the ATM.

(2) And (3) if the operation state diagnosis of the ATM application in the step (1) passes, performing network communication diagnosis. The one-key diagnostic program calls the function of the operating system to diagnose whether the ATMC and the ATM network are smooth or not. If not, calling the operating system function to diagnose whether the configuration of the network adapter is normal. If not, the operating system function is continuously called to try to update the network adapter driver and recover the network configuration, and network communication diagnosis is carried out again. If the abnormal network communication is diagnosed, the screen prompts information that the network is failed to be automatically recovered and manual intervention is needed, for example, the information that the network cannot be communicated with the ATM network after the network is repaired by calling the operating system function, a network administrator is required to contact and check the network configuration of the ATM, and the network administrator manually intervenes the network configuration.

(3) If the configuration of the ATM network equipment in the step (2) is correct and the ATM network equipment can communicate with the ATM network, then the reading of the configuration file of the ATM is tried again to diagnose whether the ATMVH network configuration is normal. Checking whether the file exists or not, if not, the screen prompts the content about the error of the ATMVH network configuration file, such as 'the ATMVH network configuration cannot be read, please check whether the file exists or is available'.

(4) If the ATMVH network configuration is available and readable, the network configuration of ATMVH (including but not limited to the IP address, port and service address of ATMVH) is read and compared with the network configuration pre-written in the program to diagnose whether the ATMVH network configuration in the file is correct. And if not, repairing the network configuration in the configuration file, and then performing network communication diagnosis again. If the network is still unobstructed, manual intervention is needed, and the network access relation between ATM and ATMVH is opened or repaired by the network management department.

(5) And (3) if the configuration diagnosis of the network in the step (2) and the step (3) is not abnormal, reading the configuration of the switch of the coded lock function of the ATMC, and checking whether the switch of the coded lock function is opened or not. If not, the ATM screen pop-up dialog asks the ATM administrator if the switch for the combination lock function needs to be opened, e.g., "is the ATM combination lock function not opened, does the switch for the local combination lock function need to be opened? ".

(6) And (5) if the diagnosis in the step (5) determines that the coded lock switch is opened, calling a coded lock driving program, and diagnosing whether the driving can be normally called. If the driver file cannot be normally called, whether the driver file exists or not is checked, the file hash check is carried out, at the moment, if the driver file does not exist or the hash check does not pass, the ATM is prompted by a screen to the information about ' driver file does not exist or is incorrect ', if the ' password lock driver file does not exist, a password lock brand is selected to be automatically copied and driven to the ATMC application ', if the password lock driver file is incorrect, the password lock brand is selected to be automatically copied and driven to the ATMC application ', and the like. When the driver file already exists and passes the hash check, the program automatically initiates a request for ATMC version upgrade to ATMVH, and the solution is attempted by the method of version upgrade and restart. And (7) if the call can be normally called, performing the step.

(7) And the one-key diagnostic program calls the coded lock driver and sends an instruction for reading the state of the coded lock to the driver. When the lock state can be read normally, the diagnostic program analyzes various states of the coded lock, including information such as whether the lock is opened or closed, whether the door is opened or closed, the value and the working state of the vibration sensor, the value and the temperature state of the temperature sensor, the number of times of code errors, whether an alarm is given or not and the like. When an abnormality occurs, specific abnormality information is prompted on the ATM screen. The problem is then troubleshot by the ATM operator based on specific error messages. And (5) jumping to the step (9) when the state is normal.

(8) The one-key diagnostic program calls the coded lock driver and sends an instruction for reading the state of the coded lock to the driver. When the lock status cannot be read normally, several possibilities exist. Specifically, the first possibility is that the brand of the driver pointed by the configuration file and the actual password lock do not match, at this time, the one-key diagnostic program automatically retrieves the folder in which the driver is stored, the driver is called in turn to try to read the state of the password lock, and in the process, any driver is called and the state of the lock is successfully read, so that the correct driver is considered to be used. And then popping up a dialog box on an ATM screen to an ATM operator, and enabling the ATM operator to confirm whether the drive home lock brand selected by the automatic diagnostic program is consistent with the actual coded lock brand, for example, the current diagnostic program judges whether the correct drive program is the brand, and the current diagnostic program asks for confirming whether the drive home lock brand is consistent with the coded lock brand. A second possibility is to supply the ATM with a power supply for the combination lock which does not meet the lock requirements. The possibility is shown in that the unlocking speed is slow or the unlocking cannot be performed when the coded lock is unlocked, the communication and the state of the coded lock are good and bad, and the generation reasons comprise power supply design defects or power supply aging. The third possibility is that the connection cable (which may be a serial port cable or a USB cable) of the combination lock and the ATM is broken or has poor contact, which causes the combination lock to be unpowered or the communication path to be broken, and causes the deterioration of the electric wire, the rusting of the interface, the corrosion of the interface, and the like.

When the configuration of the coded lock driver is manually confirmed to be matched with the coded lock brand, the ATMC application still cannot call the driver to read the coded lock state. The automated diagnostic routine may determine from this that the cause is the second or third condition described above. Both of these require manual intervention to repair. At this time, the ATMC screen prompts the operator to check whether the lock is powered and the wiring is intact, for example, "failure to read the status of the combination lock through the driver, please check whether the ATM is in good connection with the lock, and check whether the power supply voltage and power are normal". When the above measures cannot take effect, the manufacturer of the coded lock needs to be contacted to check the reason.

(9) And (7) if the state of the coded lock is normal in the step (7), the diagnostic program communicates with the ATMVH and sends the coded lock number. And the ATMVH diagnoses the use state of the coded lock according to the lock number. If the combination lock is not enabled, or is disabled, the ATM screen should prompt, for example, "the combination lock is not enabled, please contact the lock administrator to enable", "the combination lock is disabled, please contact the lock administrator for further processing".

(10) When the using state of the coded lock is the starting state, the one-key diagnosis program communicates with the ATMVH again, remotely calls an ATMVH diagnosis sub-process, and finally displays the ATMVH diagnosis sub-process on an ATM screen according to the diagnosis result returned by the ATMVH.

Example 3:

in another embodiment of the present invention, in addition to the above processing manners, in step S12, the ATMVH diagnosis process includes: and carrying out fault detection on basic information of the application system, the running state of the application system, application configuration information and scheduling and approval processes in the ATMVH. Wherein, in the step (10), the ATMVH diagnosis sub-process includes the following steps:

(a) checking whether the basic information of the application system is recorded into ATMVH. Wherein, the content and sequence of the examination are as follows: checking whether a lock system root key, a lock system working key, a lock root key, a password server root key and a password server working key are set or not; checking whether the coded lock information is recorded into the ATMVH according to the coded lock number; checking whether basic information of a dispatcher, an approver and a cash dispenser of the mechanism is recorded or not according to the serial number of the ATM attributive equipment; checking whether identity authentication information and verification information of a dispatcher, an approver and a cash adding person of the cash clearing machine under the mechanism are recorded or not according to the serial number of the ATM attributive equipment;

(b) and checking whether the running state of the application system is normal. Wherein, the content and sequence of the examination are as follows: checking whether the communication between each application system server and the password server is normal; checking whether the operating state of each server operating system of the ATMVH is normal; checking whether the running state of each server application program of the ATMVH is normal; checking whether the running states of all password servers of all brands are normal;

(c) it is checked whether the application configuration information is set to ATMVH. Wherein, the content and sequence of the examination are as follows: checking whether the device has been allocated to a packet line based on the ATM device number; checking whether the grouping line is distributed with a cash clearing and cash adding person according to the ATM equipment number; checking the starting forbidden state of the cash clearing and adding personnel according to the serial number of the cash clearing and adding personnel; checking the password state of the cash clearer according to the serial number of the cash clearer and the cash adder, such as safety, overdue, risk and the like;

(d) whether the approval operation is ready for use of the combination lock. Content and sequence of examination: checking whether an unlocking task work order is distributed to the current equipment or not according to the equipment number and the current date and time; checking whether the currently distributed unlocking task work order passes examination and approval according to the equipment number;

(e) and returning the diagnosis result to the ATMC.

After the implementation mode of the invention is used, a series of diagnosis functions are called on ATMC and ATMVH, and whether ATM hardware is faulty, the network state of ATM, whether network configuration is effective, whether ATMC configuration files exist, the integrity of the configuration files, whether configuration file configuration is correct, the running state of ATMC application, and a series of comprehensive actions of coded lock hardware, coded lock dynamic library, coded lock reading state, network communication state with ATM equipment, coded lock binding state of ATM equipment, ATM circuit dividing state, work order distribution and audit state of ATM, log analysis and the like are diagnosed in sequence according to the set sequence so as to determine the problem. In the diagnosis process, basic technologies such as operating system configuration reading, configuration comparison, system service calling, file searching, file content analysis, database reading comparison, system configuration modification, operating system service calling and file modification are involved. Based on the basic technology, the diagnosis items and the diagnosis sequence are designed by combining the service of the dynamic electronic coded lock, so that the comprehensive diagnosis of the faults of the coded lock is organically unified, and the problem troubleshooting efficiency is greatly improved. The prior art approaches are scattered and depend on the familiarity of the operator with the coded lock system. The means for troubleshooting the coded lock does not form an effective organism, which is extremely unfavorable for troubleshooting. The difficulty is particularly great for a branch that has just used the function of a combination lock. Therefore, the invention greatly improves the debugging efficiency, is beneficial to reducing the dependence on ATM maintenance manufacturers and lock manufacturers, and is beneficial to the large-scale system application of the coded lock.

Example 4:

fig. 3 is a flow chart of a method for automatically diagnosing a fault in a combination lock and lock system according to another embodiment of the present invention. Referring to fig. 3, the specific embodiment is as follows, and the method includes:

step S21, ATMVH is used as an initiating end, and ATMVH fault detection is carried out on the coded lock according to a preset diagnosis sequence;

and step S22, combining with the remote call ATMC diagnosis process, obtaining and displaying the diagnosis result.

Example 5:

in another embodiment of the present invention, in addition to the above processing manners, the method, in step S21, the performing ATMVH fault detection on the combination lock according to a preset diagnostic sequence includes: and carrying out fault detection on the running state of the ATMVH, the network state, the coded lock information and the running state of the coded server according to a predefined diagnosis sequence.

Fig. 4 is a schematic flow chart of step S21 in the embodiment of the present invention. As shown, the specific embodiment includes the following steps:

(1) when the ATMVH application is started and the running state is normal, the operator inputs the unique characteristic value of the equipment or the lock which needs to be diagnosed on the diagnosis page. The unique characteristic values are: device number, device serial number, lock number. The diagnostics routine then begins checking whether network communications between the ATMVH to the ATM are normal. When the network is not unobstructed, the network from ATMVH to several other devices is checked again for unobstructed traffic (preferably to other devices in different regions of the country, which are in different lines). If the networks from the ATMVH to other devices are not smooth, the network of the ATMVH is failed.

(2) And when the network between the ATMVH and the equipment needing diagnosis is unobstructed, starting the next step, and initiating an ATMVH diagnosis sub-process. The diagnosis sub-process is consistent with the remote call ATMVH diagnosis sub-process in the one-key diagnosis process on ATMC, and for details, reference is made to the foregoing, and details are not repeated here.

(3) And when the ATMVH diagnosis sub-process is finished, sending an instruction to the ATMC application of the equipment, and calling the ATMC diagnosis sub-process of ATMVH one-key diagnosis.

Example 6:

in another embodiment of the present invention, in addition to the above processing method, in step S22, the ATMC diagnosis process includes: and carrying out fault detection on the running state and the application configuration of the ATM equipment operating system, the coded lock hardware and the correlation state of the coded lock hardware.

Fig. 5 is a schematic flow chart of step S22 in the embodiment of the present invention. As shown, the specific embodiment includes the following steps:

(a) after the diagnosis sub-process of the ATMC is called remotely, the ATMC application firstly checks whether the current state of the ATM operation system is normal, and the content comprises the use states of system resources such as a central processing unit, a memory, IO and the like.

(b) And then checking whether the ATMC application state is normal. The checked contents comprise the current progress number, the service state, the application port state and the like of the ATMC application, and whether the current progress number, the service state, the application port state and the like are normal or not.

(c) In the two checks of the step (a) and the step (b), if the waiting overtime or the return exception occurs, a person needs to be sent to the field of the equipment for processing. When there is no abnormality in any of the tests, the following diagnosis is continued.

(d) ATMC application configuration diagnostics: whether the ATMVH server address and the port are correct or not. If not, calling a configuration file modification service to correct; whether the configuration of the equipment number is correct or not in the application configuration file; if not, popping up a dialog box to ask an operator to check or fill in a correct equipment number, and then modifying the configuration; checking whether the switch configuration of the ATMC application about the function of the coded lock is large or not; if not, the function of the coded lock is configured to be unlocked;

(e) password lock driver availability diagnostics: whether the coded lock driving program can be called or not; whether the coded lock can be operated through driving operation or not; whether the state of the coded lock can be read through driving; and analyzing whether the read coded lock state is normal.

(f) And returning the ATMC diagnosis sub-flow to the calling party ATMVH.

The one-key automatic diagnosis method comprises two initiating end points which are respectively arranged on ATMC and ATMVH. The one-touch diagnostics initiated on ATMC remotely invokes the ATMVH diagnostics subroutine in addition to directly diagnosing potential anomalies on the ATM. The ATMVH diagnosis sub-process returns the information such as the running state of the ATMVH, the scheduling and approval of the ATM coded lock unlocking work order configured on the ATMVH, whether the personnel identity verification and other information are complete or not to the calling party ATMC. The final diagnosis result is displayed on an ATMC screen so as to provide necessary information for ATM operation and maintenance personnel to use the coded lock and maintain the ATM equipment.

The one-key diagnosis initiated on the ATMVH can directly diagnose the ATMVH application state, the scheduling and approval of unlocking work orders outside the coded lock, the personnel identity verification and other information, and can also remotely call an ATMC one-key diagnosis sub-process, so that the diagnosis of the abnormal conditions of large-batch ATM equipment can be realized. And the final diagnosis result is displayed on the ATMVH control and management system so as to provide necessary information for ATM operation and maintenance personnel to use the coded lock and maintain the ATM equipment.

Fig. 6 is an architecture diagram of an automatic diagnostic system for a fault of a combination lock according to an embodiment of the present invention. As shown, the system comprises:

the fault detection module 100 is used for performing ATMC fault detection on the coded lock according to a preset diagnosis sequence by taking the ATMC as an initiating end;

and the calling diagnosis module 200 is used for combining the remote calling ATMVH diagnosis process to obtain and display the diagnosis result.

The ATMC fault detection of the coded lock according to the preset diagnosis sequence comprises the following steps: and carrying out fault detection on the hardware and network state of the ATM equipment, the hardware of the coded lock and the related state of the hardware according to a predefined diagnosis sequence.

The ATMVH diagnosis process comprises the following steps: and carrying out fault detection on basic information of the application system, the running state of the application system, application configuration information and scheduling and approval processes in the ATMVH.

In another embodiment of the present invention, the system comprises:

Wherein, the ATMVH fault detection according to the preset diagnosis sequence comprises the following steps: and carrying out fault detection on the running state of the ATMVH, the network state, the coded lock information and the running state of the coded server according to a predefined diagnosis sequence. The ATMC diagnostic procedure comprises: and carrying out fault detection on the running state and the application configuration of the ATM equipment operating system, the coded lock hardware and the correlation state of the coded lock hardware.

The one-key diagnosis initiated on the ATMVH can directly diagnose the ATMVH application state, the scheduling and approval of the coded lock unlocking work order, the personnel identity verification and other information, and can also remotely call an ATMC one-key diagnosis sub-process, so that the diagnosis of the abnormal conditions of large-batch ATM equipment can be realized. And the final diagnosis result is displayed on the ATMVH control and management system so as to provide necessary information for ATM operation and maintenance personnel to use the coded lock and maintain the ATM equipment.

The above embodiments of the automatic fault diagnosis system for the combination lock and the lock system are completely consistent with the corresponding technical contents of the automatic fault diagnosis method for the combination lock and the lock system, and will not be described in detail herein to avoid redundancy.

Furthermore, the present invention also provides a device for automatically diagnosing and processing a fault of a combination lock and a lock system, which includes a memory and a processor, wherein the memory is used for storing one or more computer instructions for the processor to call and execute, and the processor is characterized in that the processor implements the method (more specifically, implements the processes, steps or logic in the method) by executing the computer instructions.

Furthermore, an embodiment of the present invention provides a computer storage medium, which is characterized by storing a program that, when executed, implements the method described above (more specifically, implements each process, step, or logic in the method).

Through the above description of the embodiments, those skilled in the art will clearly understand that the present invention can be implemented by combining software and a hardware platform. With this understanding in mind, all or part of the technical solutions of the present invention that contribute to the background can be embodied in the form of a software product, which can be stored in a storage medium, such as a ROM/RAM, a magnetic disk, an optical disk, etc., and includes instructions for causing a computer device (which can be a personal computer, a server, or a network device, etc.) to execute the methods according to the embodiments or some parts of the embodiments of the present invention.

It will be appreciated by those skilled in the art that the foregoing is only illustrative of the embodiments of the invention, and that no limitation to the scope of the invention is intended thereby, such equivalents being within the scope of the invention as defined by the claims appended hereto.

Claims

1. A method for automatically diagnosing faults in a combination lock and lock system, the method comprising:

and taking the ATMC as an initiating end, carrying out ATMC fault detection on the coded lock and the lock system according to a preset diagnosis sequence, and obtaining and displaying a diagnosis result by combining with a remote call ATMVH diagnosis flow.

2. The method of claim 1, wherein the ATMC fault detection of the combination lock and lock system according to the predetermined diagnostic sequence comprises:

and carrying out fault detection on the hardware and network state of the ATM equipment, the hardware of the coded lock and the related state of the hardware according to a predefined diagnosis sequence.

3. The method of claim 2, wherein the ATMVH diagnostic procedure comprises:

and carrying out fault detection on basic information of an application system, the running state of the application system, application configuration information and the unlocking task scheduling and approval process in the ATMVH.

4. A method for automatically diagnosing faults in a combination lock and lock system, the method comprising:

and taking the ATMVH as an initiating end, carrying out fault detection on the coded lock and the lock system according to a preset diagnosis sequence, and obtaining and displaying a diagnosis result by combining with a remote calling ATMC diagnosis flow.

5. The method of claim 4, wherein the fault detecting the combination lock and lock system according to the predetermined diagnostic sequence comprises:

and carrying out fault detection on the running state of the ATMVH, the network state, the coded lock information and the running state of the coded server according to a predefined diagnosis sequence.

6. The method of claim 5, wherein the ATMC diagnostic procedure comprises:

and carrying out fault detection on the running state and the application configuration of the ATM equipment operating system, the coded lock hardware and the correlation state of the coded lock hardware.

7. A system for automated fault diagnosis of a combination lock and lock system, the system comprising:

8. The system of claim 7, wherein the ATMC fault detection of the combination lock according to the predetermined diagnostic sequence comprises:

9. The system of claim 8, wherein the ATMVH diagnostic procedure comprises:

10. A system for automated fault diagnosis of a combination lock and lock system, the system comprising:

11. The system of claim 10, wherein the ATMVH fault detection of the combination lock according to the preset diagnostic sequence comprises:

12. The system of claim 11, wherein the ATMC diagnostic procedure comprises:

13. A device for automated fault diagnosis processing of a combination lock and lock system, comprising a memory and a processor, wherein the memory is adapted to store one or more computer instructions for execution by the processor, wherein the processor implements the method of any one of claims 1 to 3 by executing the computer instructions.

14. A computer storage medium, characterized in that the computer storage medium stores a program which, when executed, implements the method of any one of claims 1-3.

15. A device for automated fault diagnosis processing of a combination lock and lock system, comprising a memory and a processor, wherein the memory is adapted to store one or more computer instructions for execution by the processor, wherein the processor implements the method of any one of claims 4 to 6 by executing the computer instructions.

16. A computer storage medium, characterized in that it stores a program which, when executed, implements the method of any one of claims 4-6.