CN107231495A - A kind of client's identification automatic maintenance method, equipment and computer-readable recording medium - Google Patents
A kind of client's identification automatic maintenance method, equipment and computer-readable recording medium Download PDFInfo
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- CN107231495A CN107231495A CN201710480786.5A CN201710480786A CN107231495A CN 107231495 A CN107231495 A CN 107231495A CN 201710480786 A CN201710480786 A CN 201710480786A CN 107231495 A CN107231495 A CN 107231495A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4931—Directory assistance systems
- H04M3/4935—Connection initiated by DAS system
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
Abstract
The invention provides a kind of client identification automatic maintenance method, equipment and computer-readable recording medium, method includes：When detecting incoming call, client's number is identified；When client's number recognition failures, then the alternate recognitions data of user are obtained by interactive voice answering, and the corresponding relation of alternate recognitions data and client's number of incoming call is recorded；Wherein, the alternate recognitions data include the passport NO. of user, card number；When detecting and recognizing the incoming call of client's number, then a pair alternate data corresponding with customer ID code-phase is verified, alternate recognitions customer information is then fed back when by verifying.The situation of current incoming call recognition failures is directed in the present invention, it is desirable to obtain the alternate recognitions data of client, realize client from line of travel peration data, is automatically performed customer data maintenance, lifts discrimination.
Description
Technical field
The present invention relates to client information management technical field, more particularly to a kind of client identification automatic maintenance method, equipment
And computer-readable recording medium.
Background technology
At present, when user dials customer service number to obtain customer service, the background server of customer service can be to client's number
It is identified, to judge client identity information.Because in the background server of customer service, customer data derives from customer information system
（Such as CIF2）, and the data source in customer information system is in each specialized company, because data source channel is different, Ke Huke
The materials for registration that can be used is different, causes a number to correspond to multiple clients（Customer ID）, it is impossible to unique customer is positioned, then
Number Reorganization result can not be used, and influence subsequent clients service experience.
For example, the kinsfolk A and kinsfolk B of same family have write same hand in filling registration information,
Machine number.When kinsfolk A phones customer service using the phone number, it is kinsfolk A that customer service, which can be recognized,；If next
Secondary it is kinsfolk A that customer service, which can also be recognized, when being that kinsfolk B phones customer service using the phone number, rather than real
Kinsfolk B on border.
Therefore, prior art has yet to be improved and developed.
The content of the invention
In view of in place of above-mentioned the deficiencies in the prior art, it is an object of the invention to provide a kind of automatic maintenance side of client identification
Method, equipment and computer-readable recording medium, it is intended to solve the data source in customer information system in the prior art in each special
Industry company, because the materials for registration that data source channel is different, client may use is different, causes a number to correspond to many
Individual customer ID, it is impossible to the problem of positioning unique customer.
In order to achieve the above object, this invention takes following technical scheme：
A kind of client recognizes automatic maintenance method, wherein, it the described method comprises the following steps：
When detecting incoming call, client's number is identified；
When client's number recognition failures, then the alternate recognitions data of user are obtained by interactive voice answering, and will be alternative
The corresponding relation of identification data and client's number of incoming call is recorded, and obtains alternate recognitions customer information；Wherein, it is described alternative
Identification data includes the passport NO. of user, card number, and the choosing identification customer information includes alternate recognitions data and corresponding visitor
Family number；
When detecting and recognizing the incoming call of client's number, then a pair alternate data corresponding with customer ID code-phase is verified, when logical
Alternate recognitions customer information is then fed back when crossing checking.
The client recognizes automatic maintenance method, wherein, described when detecting incoming call, the step that client's number is identified
Suddenly include：
When detecting incoming call, client's number of incoming call is obtained；
Obtain the original number table stored in central database and whether have in alternative number table and customer ID code identical number
Code；
When in original number table and alternative number table without with customer ID code identical number, then judge that client's Number Reorganization loses
Lose.
The client recognizes automatic maintenance method, wherein, it is described when detecting and recognizing the incoming call of client's number, then pair with
The corresponding alternate data of customer ID code-phase is verified that the step of alternate recognitions customer information is then fed back when by verifying is wrapped
Include：
When detecting and recognizing the incoming call of client's number, judge whether the corresponding primary client's number of client's number is equal to 1；
When the corresponding primary client's number of client's number is equal to 1, then primary customer information is returned；
When the corresponding primary client's number of client's number is not equal to 1, then judge the corresponding primary client's number of client's number whether in
In the range of the customer accounting code of heart database；
When primary client's number obtains alternative client's number in the range of the customer accounting code of central database, then, and judge alternative client
Whether number is equal to 1；
When alternative client's number is equal to 1, then alternate data corresponding with customer ID code-phase is by checking, and returns to alternative client's letter
Breath；
When alternative client's number is not equal to 1, then primary customer information is returned.
The client recognizes automatic maintenance method, wherein, it is described when detecting and recognizing the incoming call of client's number, then pair with
The corresponding alternate data of customer ID code-phase is verified that the step of alternate recognitions customer information is then fed back when by verifying is wrapped
Include：
When detecting and recognizing the incoming call of client's number, original number identification customer list is obtained；
Judge whether the corresponding primary identification VIP client number of client's number is equal to 1；
When primary identification VIP client number is equal to 1, then primary identification customer information is returned；
When primary identification VIP client's number is not equal to 1, then obtain alternative number table, and judge primary identification VIP client number whether
In the range of the customer accounting code of central database；
When primary identification VIP client's number is in the range of the customer accounting code of central database, then alternate recognitions VIP client's number is obtained,
And judge whether alternate recognitions VIP client number is equal to 1；
When alternate recognitions VIP client number is equal to 1, then alternate data corresponding with customer ID code-phase is by checking, and returns alternative
Recognize customer information；
When alternate recognitions VIP client's number is not equal to 1, then primary identification customer information is returned；
When primary identification VIP client's number does not judge alternate recognitions VIP client's number in the range of the customer accounting code of central database, then
Whether in the range of the customer accounting code of central database；
It is when alternate recognitions VIP client number is in the range of the customer accounting code of central database, then corresponding with customer ID code-phase alternative
Data return to alternate recognitions customer information by checking；
When alternate recognitions VIP client number is in the range of the customer accounting code of central database, then flow is exited.
The client recognizes automatic maintenance method, wherein, primary number is logical from CIF2 databases in the original number table
Cross GoldenGate synchronously to obtain, the alternative number in alternative number table is obtained from CSI databases by TJS script synchronizations
Arrive.
A kind of client recognizes automatic maintained equipment, wherein, the client recognizes that automatic maintained equipment includes processor, storage
Device and communication bus；
The communication bus is used to realize the connection communication between processor and memory；
The processor is used to perform the automatic maintenance program of client's identification stored in memory, to realize following steps：
When detecting incoming call, client's number is identified；
When client's number recognition failures, then the alternate recognitions data of user are obtained by interactive voice answering, and will be alternative
The corresponding relation of identification data and client's number of incoming call is recorded, and obtains alternate recognitions customer information；Wherein, it is described alternative
Identification data includes the passport NO. of user, card number, and the choosing identification customer information includes alternate recognitions data and corresponding visitor
Family number；
When detecting and recognizing the incoming call of client's number, then a pair alternate data corresponding with customer ID code-phase is verified, when logical
Alternate recognitions customer information is then fed back when crossing checking.
The client recognizes automatic maintained equipment, wherein, described when detecting incoming call, the step that client's number is identified
Suddenly include：
When detecting incoming call, client's number of incoming call is obtained；
Obtain the original number table stored in central database and whether have in alternative number table and customer ID code identical number
Code；
When in original number table and alternative number table without with customer ID code identical number, then judge that client's Number Reorganization loses
Lose.
The client recognizes automatic maintained equipment, wherein, it is described when detecting and recognizing the incoming call of client's number, then pair with
The corresponding alternate data of customer ID code-phase is verified that the step of alternate recognitions customer information is then fed back when by verifying is wrapped
Include：
When detecting and recognizing the incoming call of client's number, judge whether the corresponding primary client's number of client's number is equal to 1；
When the corresponding primary client's number of client's number is equal to 1, then primary customer information is returned；
When the corresponding primary client's number of client's number is not equal to 1, then judge the corresponding primary client's number of client's number whether in
In the range of the customer accounting code of heart database；
When primary client's number obtains alternative client's number in the range of the customer accounting code of central database, then, and judge alternative client
Whether number is equal to 1；
When alternative client's number is equal to 1, then alternate data corresponding with customer ID code-phase is by checking, and returns to alternative client's letter
Breath；
When alternative client's number is not equal to 1, then primary customer information is returned.
The client recognizes automatic maintained equipment, wherein, it is described when detecting and recognizing the incoming call of client's number, then pair with
The corresponding alternate data of customer ID code-phase is verified that the step of alternate recognitions customer information is then fed back when by verifying is wrapped
Include：
When detecting and recognizing the incoming call of client's number, original number identification customer list is obtained；
Judge whether the corresponding primary identification VIP client number of client's number is equal to 1；
When primary identification VIP client number is equal to 1, then primary identification customer information is returned；
When primary identification VIP client's number is not equal to 1, then obtain alternative number table, and judge primary identification VIP client number whether
In the range of the customer accounting code of central database；
When primary identification VIP client's number is in the range of the customer accounting code of central database, then alternate recognitions VIP client's number is obtained,
And judge whether alternate recognitions VIP client number is equal to 1；
When alternate recognitions VIP client number is equal to 1, then alternate data corresponding with customer ID code-phase is by checking, and returns alternative
Recognize customer information；
When alternate recognitions VIP client's number is not equal to 1, then primary identification customer information is returned；
When primary identification VIP client's number does not judge alternate recognitions VIP client's number in the range of the customer accounting code of central database, then
Whether in the range of the customer accounting code of central database；
It is when alternate recognitions VIP client number is in the range of the customer accounting code of central database, then corresponding with customer ID code-phase alternative
Data return to alternate recognitions customer information by checking；
When alternate recognitions VIP client number is in the range of the customer accounting code of central database, then flow is exited.
A kind of computer-readable recording medium, wherein, the computer-readable recording medium storage has one or more
Program, one or more of programs can be by one or more computing device, to realize described client's identification automatically
The step of maintaining method.
Beneficial effect：Client's identification automatic maintenance method, equipment and computer-readable recording medium that the present invention is provided,
During client's number recognition failures, then into IVR flows, alternate recognitions data and client's number corresponding relation of incoming call are recorded
Come, after client's inlet wire again, for the data that Number Reorganization is many clients, supplement identification is done using alternate recognitions data.This
The situation of current incoming call recognition failures is directed in invention, not exclusively points out this caller ID of user not have like the prior art
There is corresponding customer information, but also require to obtain the alternate recognitions data of client, realize client from line of travel peration data,
Customer data maintenance is automatically performed, discrimination is lifted.
Brief description of the drawings
Fig. 1 is the flow chart that client of the present invention recognizes automatic maintenance method preferred embodiment.
Fig. 2 is the first specific reality that client of the present invention recognizes step S300 in automatic maintenance method preferred embodiment
Apply the flow chart of example.
Fig. 3 is the second specific reality that client of the present invention recognizes step S300 in automatic maintenance method preferred embodiment
Apply the flow chart of example.
Fig. 4 is the running environment schematic diagram that client of the present invention recognizes automatic maintenance program preferred embodiment.
Fig. 5 is the functional block diagram that client of the present invention recognizes automatic maintenance program preferred embodiment.
Embodiment
The present invention provides a kind of client's identification automatic maintenance method, equipment and computer-readable recording medium, to send out this
Bright purpose, technical scheme and effect are clearer, clear and definite, and the embodiment that develops simultaneously referring to the drawings is to of the invention further detailed
Explanation.It should be appreciated that specific embodiment described herein is not intended to limit the present invention only to explain the present invention.
Referring to Fig. 1, being the flow chart that client of the present invention recognizes automatic maintenance method preferred embodiment.Such as Fig. 1
Shown, client's identification automatic maintenance method includes：
Step S100, when detecting incoming call, client's number is identified.
In the present embodiment, when user dials customer service number（During such as 95511）, namely during client's inlet wire, need to be to client's
Client's number is identified, to complete the identification to client identity, to facilitate the service that next step is carried out to it.
Step S200, when client's number recognition failures, then pass through interactive voice answering obtain user alternate recognitions
Data, and the corresponding relation of alternate recognitions data and client's number of incoming call is recorded, obtain alternate recognitions customer information；
Wherein, the alternate recognitions data include the passport NO. of user, card number, and the choosing identification customer information includes alternate recognitions number
According to corresponding client's number.
In the present embodiment, client's number recognition failures refer to registered client's number, and its identity information is carried out
During further verification, it is found that its passport NO., card number and the number of last time registration are differed.There are this feelings to understand
The condition of condition, illustrates below by an instantiation.
For example, the kinsfolk A and kinsfolk B of same family have write same hand in filling registration information,
Machine number.When kinsfolk A phones customer service using the phone number, customer service is obtaining the card of kinsfolk A feedbacks
It is kinsfolk A that can be recognized after piece number code, card number；If being that kinsfolk B phones visitor using the phone number next time
When taking, it is not kinsfolk that customer service can be recognized after the passport NO. of the cell-phone number and kinsfolk B feedbacks, card number is recognized
A, now customer service can not accurately know that kinsfolk B is dialing service calls using the phone number.Above-mentioned situation, just can shape
Elephant is depicted when the situation of client's number recognition failures.
When client's number recognition failures, then pass through IVR flows（That is interactive voice answering）Obtain the alternative knowledge of user
Other data（The alternate recognitions data include the identification datas such as passport NO., the card number of user）, and by alternate recognitions number
Recorded according to the corresponding relation of client's number with incoming call.It is, at least needing to set in the central database of customer side
Original number table and alternative number table store former to store primary customer information and alternative customer information, i.e. original number table respectively
Raw customer information, alternative number table stores alternative customer information.More specifically, primary customer information includes at least one primary knowledge
Other data and corresponding client's number, alternative customer information include at least one alternate recognitions data and corresponding client's number.
Step S300, when detecting and recognizing the incoming call of client's number, then pair alternate data corresponding with customer ID code-phase
Verified, alternate recognitions customer information is then fed back when by verifying.
In the present embodiment, when detecting the incoming call again of same client's number, then need client's number, and
The alternate data information that user further inputs is verified.When client's number, and the alternate data that user further inputs
Information is matched with the information in original number table and alternative number table included in the central database of customer side,
With, then by checking, and then feeding back when by verifying alternate recognitions customer information after success.Current incoming call is directed in the present invention
The situation of recognition failures, not exclusively points out this caller ID of user not have corresponding customer information like the prior art,
But also require to obtain the alternate recognitions data of client, client is realized from line of travel peration data, is automatically performed customer data
Safeguard, lift discrimination.
It is preferred that, in client identification automatic maintenance method, the step S100 includes：
Step S101, when detecting incoming call, obtain client's number of incoming call；
Whether have and client's number in the original number table and alternative number table that are stored in step S102, acquisition central database
Identical number；
Step S103, when in original number table and alternative number table without with customer ID code identical number when, then judge client
Number Reorganization fails.
In the present embodiment, when detecting incoming call, client's number of incoming call is not only obtained, it is also desirable to obtain the certificate number of user
Code, card number.When the information stored in the original number table stored in central database and client's number of incoming call, and user
Passport NO., card number it is consistent when, then show the client be single client, be directly entered IVR flows（I.e. interactive voice should
Answer）It is serviced.
When the information stored in the original number table stored in central database with send a telegram here client's number it is consistent, and
When passport NO., card number with user are inconsistent；Simultaneously with being stored in the customer ID code-phase respective column in alternative number table
Information is space-time, then judges client's number recognition failures.By above-mentioned checking, client's inlet wire discrimination can be effectively improved.
Specifically, as shown in Fig. 2 in client identification automatic maintenance method, the first of the step S300 is specific
Embodiment includes：
Step S311, when detecting and recognizing the incoming call of client's number, judge the corresponding primary client's number of client's number whether etc.
In 1；When the corresponding primary client's number of client's number is equal to 1 execution step S312, when the corresponding primary client's number of client's number
It is not equal to 1 and performs step S313；
Step S312, the primary customer information of return；
Step S313, judge the corresponding primary client's number of client's number whether in the range of the customer accounting code of central database；
Step S314, alternative client's number is obtained in the range of the customer accounting code of central database, then when primary client's number, and judged
Whether alternative client's number is equal to 1；When alternative client's number is equal to 1 execution step S315, when alternative client's number is not equal to 1 execution
Step S312；
Step S315, alternate data corresponding with customer ID code-phase return to alternative customer information by checking.
Specific implementation, it is described in step S300 the first specific implementation, in addition to：
Step S316, alternative client's number is not obtained in the range of the customer accounting code of central database, then when primary client's number, and sentenced
Alternative client's number break whether in the range of the customer accounting code of central database；When alternative client's number is in the customer account of central database
Step S315 is then performed in the range of number；When alternative client's number does not perform step then in the range of the customer accounting code of central database
S317；
Step S317, abnormal ending flow.
Specifically, as shown in Fig. 2 in client identification automatic maintenance method, the second of the step S300 is specific
Embodiment includes：
Step S321, when detecting and recognizing the incoming call of client's number, obtain original number identification customer list；
Step S322, judge whether the corresponding primary identification VIP client number of client's number is equal to 1；When primary identification VIP client's number
Equal to 1 execution step S323, step S324 is performed when primary identification VIP client's number is not equal to 1；
Step S323, the primary identification customer information of return；
Step S324, obtain alternative number table, and judge primary identification VIP client number whether central database customer accounting code
In the range of；When primary identification VIP client's number then performs step S325 in the range of the customer accounting code of central database, know when primary
Other VIP client's number does not perform step S325 then in the range of the customer accounting code of central database
Step S325, acquisition alternate recognitions VIP client's number, and judge whether alternate recognitions VIP client number is equal to 1；When alternative knowledge
Other VIP client's number is equal to 1 execution step S326, and step S323 is performed when alternate recognitions VIP client's number is not equal to 1；
Step S326, alternate data corresponding with customer ID code-phase return to alternate recognitions customer information by checking；
Step S327, judge alternate recognitions VIP client number whether in the range of the customer accounting code of central database；Work as alternate recognitions
VIP client's number then performs step S326 in the range of the customer accounting code of central database, when alternate recognitions VIP client number is not in
Step S328 is then performed in the range of the customer accounting code of heart database；
Step S328, exception exit flow.
Further, in client identification automatic maintenance method, primary number is from CIF2 in the original number table
Database is synchronously obtained by GoldenGate, and the alternative number in alternative number table is same by TJS scripts from CSI databases
Walk and obtain.More specifically, in the present embodiment, using ICSSDB as the central database of customer side, created in ICSSDB
New user storage customer information complete incoming call identification；Primary number passes through GG from CIF2 in original number table（I.e.
GoldenGate）Synchronous, the alternative number of IVR records directly writes alternative number table, and artificial alternative number is synchronized to standby by TJS
Numerical selection code table.
In the present invention, also analyzed using big data, periodic analysis client enters line core body data, according to certain rule（Such as
Five information of client）One multiple customer data of number correspondence is merged, and amalgamation result is pushed to group customer letter
Breath system and up-stream system, complete cleaning, the union operation of corresponding data.
It can be seen that, the situation of current incoming call recognition failures is directed in the present invention, is not exclusively pointed out like the prior art
This caller ID of user does not have corresponding customer information, but also requires to obtain the alternate recognitions data of client, realizes client
From line of travel peration data, customer data maintenance is automatically performed, discrimination is lifted.
Automatic maintenance method is recognized based on above-mentioned client, automatic maintained equipment is recognized present invention also offers a kind of client.
As shown in figure 4, the client recognizes that automatic maintained equipment includes processor 11, memory 12 and communication bus；
The communication bus is used to realize the connection communication between processor and memory；
The processor is used to perform the automatic maintenance program of client's identification stored in memory, to realize following steps：
When detecting incoming call, client's number is identified；
When client's number recognition failures, then the alternate recognitions data of user are obtained by interactive voice answering, and will be alternative
The corresponding relation of identification data and client's number of incoming call is recorded；Wherein, the alternate recognitions data include the card of user
Piece number code, card number；
When detecting and recognizing the incoming call of client's number, then a pair alternate data corresponding with customer ID code-phase is verified, when logical
Alternate recognitions customer information is then fed back when crossing checking.
In the present embodiment, described client recognizes that automatic maintenance program 10 is installed and run in electronic installation 1.It is described
Electronic installation 1 can be the computing devices such as desktop PC, notebook, palm PC and server.The electronic installation 1 can be wrapped
Include, but be not limited only to, memory 11, processor 12 and display 13.Fig. 4 illustrate only the electronic installation with component 11-13
1, it should be understood that being not required for implementing all components shown, the more or less component of the implementation that can be substituted.
The memory 11 can be the internal storage unit of the electronic installation 1, such as electricity in certain embodiments
The hard disk or internal memory of sub-device 1.The memory 11 can also be that the outside of the electronic installation 1 is deposited in further embodiments
Store up the plug-in type hard disk being equipped with equipment, such as described electronic installation 1, intelligent memory card（Smart Media Card, SMC）,
Secure digital（Secure Digital, SD）Card, flash card（Flash Card）Deng.Further, the memory 11 may be used also
With internal storage unit both including the electronic installation 1 or including External memory equipment.The memory 11, which is used to store, pacifies
Application software and Various types of data loaded on the electronic installation 1, such as program code of the described system 10 for installing application program
Deng.The memory 11 can be also used for temporarily storing the data that has exported or will export.
The processor 12 can be a central processing unit in certain embodiments（Central Processing Unit,
CPU）, microprocessor or other data processing chips, the program code stored for running in the memory 11 or processing number
According to such as performing the client and recognize automatic maintenance program 10.
The display 13 can be light-emitting diode display, liquid crystal display, touch-control liquid crystal display in certain embodiments
And OLED（Organic Light-Emitting Diode, Organic Light Emitting Diode）Touch device etc..The display 13 is used
In being shown in the information that is handled in the electronic installation 1 and for showing visual user interface, such as application menu circle
Face, application icon interface etc..The part 11-13 of the electronic installation 1 is in communication with each other by system bus.
Referring to Fig. 5, being that the present invention installs the functional block diagram that client recognizes the automatic preferred embodiment of maintenance program 10.
In the present embodiment, described client recognizes that automatic maintenance program 10 can be divided into one or more modules, it is one or
The multiple modules of person are stored in the memory 11, and by one or more processors（The present embodiment is the processor 12）
It is performed, to complete the present invention.For example, in Figure 5, described client recognizes that automatic maintenance program 10 can be divided into detection
Identification module 21, alternate information logging modle 22 and checking feedback module 23.Module alleged by the present invention is to refer to complete special
Determine the series of computation machine programmed instruction section of function, recognize that automatic maintenance program 10 exists more suitable for describing the client than program
Implementation procedure in the electronic installation 1.Function by the module 21-23 is specifically introduced is described below.
Identification module 21 is detected, for detecting during incoming call, client's number is identified；
Alternate information logging modle 22, for when client's number recognition failures, then obtaining user by interactive voice answering
Alternate recognitions data, and the corresponding relation of alternate recognitions data and client's number of incoming call is recorded, alternatively known
Other customer information；Wherein, the alternate recognitions data include the passport NO. of user, card number, and the choosing recognizes customer information bag
Include alternate recognitions data and corresponding client's number.
It is when verifying feedback module 23, incoming call for detecting and recognizing client's number, then pair corresponding with customer ID code-phase
Alternate data verified, alternate recognitions customer information is then fed back when by verifying.
It is preferred that, it is described when detecting incoming call in the client recognizes automatic maintained equipment, client's number is known
Other step includes：
When detecting incoming call, client's number of incoming call is obtained；
Obtain the original number table stored in central database and whether have in alternative number table and customer ID code identical number
Code；
When in original number table and alternative number table without with customer ID code identical number, then judge that client's Number Reorganization loses
Lose.
It is preferred that, it is described when detecting and recognizing the incoming call of client's number in the client recognizes automatic maintained equipment,
Then a pair alternate data corresponding with customer ID code-phase is verified, the step of alternate recognitions customer information is then fed back when by verifying
Suddenly include：
When detecting and recognizing the incoming call of client's number, judge whether the corresponding primary client's number of client's number is equal to 1；
When the corresponding primary client's number of client's number is equal to 1, then primary customer information is returned；
When the corresponding primary client's number of client's number is not equal to 1, then judge the corresponding primary client's number of client's number whether in
In the range of the customer accounting code of heart database；
When primary client's number obtains alternative client's number in the range of the customer accounting code of central database, then, and judge alternative client
Whether number is equal to 1；
When alternative client's number is equal to 1, then alternate data corresponding with customer ID code-phase is by checking, and returns to alternative client's letter
Breath；
When alternative client's number is not equal to 1, then primary customer information is returned.
It is preferred that, it is described when detecting and recognizing the incoming call of client's number in the client recognizes automatic maintained equipment,
Then a pair alternate data corresponding with customer ID code-phase is verified, the step of alternate recognitions customer information is then fed back when by verifying
Suddenly include：
When detecting and recognizing the incoming call of client's number, original number identification customer list is obtained；
Judge whether the corresponding primary identification VIP client number of client's number is equal to 1；
When primary identification VIP client number is equal to 1, then primary identification customer information is returned；
When primary identification VIP client's number is not equal to 1, then obtain alternative number table, and judge primary identification VIP client number whether
In the range of the customer accounting code of central database；
When primary identification VIP client's number is in the range of the customer accounting code of central database, then alternate recognitions VIP client's number is obtained,
And judge whether alternate recognitions VIP client number is equal to 1；
When alternate recognitions VIP client number is equal to 1, then alternate data corresponding with customer ID code-phase is by checking, and returns alternative
Recognize customer information；
When alternate recognitions VIP client's number is not equal to 1, then primary identification customer information is returned；
When primary identification VIP client's number does not judge alternate recognitions VIP client's number in the range of the customer accounting code of central database, then
Whether in the range of the customer accounting code of central database；
It is when alternate recognitions VIP client number is in the range of the customer accounting code of central database, then corresponding with customer ID code-phase alternative
Data return to alternate recognitions customer information by checking；
When alternate recognitions VIP client number is in the range of the customer accounting code of central database, then flow is exited.
Automatic maintenance method is recognized based on above-mentioned client, present invention also offers a kind of computer-readable recording medium.Institute
Stating computer-readable recording medium storage has one or more program, and one or more of programs can be by one or more
Individual computing device, to realize the step of described client recognizes automatic maintenance method.
In summary, a kind of client's identification automatic maintenance method provided by the present invention, equipment and computer-readable storage
Medium, in client's number recognition failures, then into IVR flows, by alternate recognitions data pass corresponding with client's number of incoming call
System records, after client's inlet wire again, for the data that Number Reorganization is many clients, is supplemented using alternate recognitions data
Identification.In the present invention be directed to current incoming call recognition failures situation, be not only like the prior art come point out user this come
Electric number does not have corresponding customer information, but also requires to obtain the alternate recognitions data of client, realizes client from line of travel
Peration data, is automatically performed customer data maintenance, lifts discrimination.
It is understood that for those of ordinary skills, can be with technique according to the invention scheme and this hair
Bright design is subject to equivalent substitution or change, and all these changes or replacement should all belong to the guarantor of appended claims of the invention
Protect scope.
Claims (10)
1. a kind of client recognizes automatic maintenance method, it is characterised in that the described method comprises the following steps：
When detecting incoming call, client's number is identified；
When client's number recognition failures, then the alternate recognitions data of user are obtained by interactive voice answering, and will be alternative
The corresponding relation of identification data and client's number of incoming call is recorded, and obtains alternate recognitions customer information；Wherein, it is described alternative
Identification data includes the passport NO. of user, card number, and the choosing identification customer information includes alternate recognitions data and corresponding visitor
Family number；
When detecting and recognizing the incoming call of client's number, then a pair alternate data corresponding with customer ID code-phase is verified, when logical
Alternate recognitions customer information is then fed back when crossing checking.
2. client's identification automatic maintenance method according to claim 1, it is characterised in that described when detecting incoming call, to visitor
The step of family number is identified includes：
When detecting incoming call, client's number of incoming call is obtained；
Obtain the original number table stored in central database and whether have in alternative number table and customer ID code identical number
Code；
When in original number table and alternative number table without with customer ID code identical number, then judge that client's Number Reorganization loses
Lose.
3. client according to claim 1 or claim 2 recognizes automatic maintenance method, it is characterised in that the detection simultaneously recognizes visitor
During the incoming call of family number, then a pair alternate data corresponding with customer ID code-phase is verified, then feeds back alternative when by verifying
The step of identification customer information, includes：
When detecting and recognizing the incoming call of client's number, judge whether the corresponding primary client's number of client's number is equal to 1；
When the corresponding primary client's number of client's number is equal to 1, then primary customer information is returned；
When the corresponding primary client's number of client's number is not equal to 1, then judge the corresponding primary client's number of client's number whether in
In the range of the customer accounting code of heart database；
When primary client's number obtains alternative client's number in the range of the customer accounting code of central database, then, and judge alternative client
Whether number is equal to 1；
When alternative client's number is equal to 1, then alternate data corresponding with customer ID code-phase is by checking, and returns to alternative client's letter
Breath；
When alternative client's number is not equal to 1, then primary customer information is returned.
4. client according to claim 1 or claim 2 recognizes automatic maintenance method, it is characterised in that the detection simultaneously recognizes visitor
During the incoming call of family number, then a pair alternate data corresponding with customer ID code-phase is verified, then feeds back alternative when by verifying
The step of identification customer information, includes：
When detecting and recognizing the incoming call of client's number, original number identification customer list is obtained；
Judge whether the corresponding primary identification VIP client number of client's number is equal to 1；
When primary identification VIP client number is equal to 1, then primary identification customer information is returned；
When primary identification VIP client's number is not equal to 1, then obtain alternative number table, and judge primary identification VIP client number whether
In the range of the customer accounting code of central database；
When primary identification VIP client's number is in the range of the customer accounting code of central database, then alternate recognitions VIP client's number is obtained,
And judge whether alternate recognitions VIP client number is equal to 1；
When alternate recognitions VIP client number is equal to 1, then alternate data corresponding with customer ID code-phase is by checking, and returns alternative
Recognize customer information；
When alternate recognitions VIP client's number is not equal to 1, then primary identification customer information is returned；
When primary identification VIP client's number does not judge alternate recognitions VIP client's number in the range of the customer accounting code of central database, then
Whether in the range of the customer accounting code of central database；
It is when alternate recognitions VIP client number is in the range of the customer accounting code of central database, then corresponding with customer ID code-phase alternative
Data return to alternate recognitions customer information by checking；
When alternate recognitions VIP client number is in the range of the customer accounting code of central database, then flow is exited.
5. client recognizes automatic maintenance method according to claim 2, it is characterised in that primary number in the original number table
Code is synchronously obtained from CIF2 databases by GoldenGate, and the alternative number in alternative number table passes through from CSI databases
TJS script synchronizations and obtain.
6. a kind of client recognizes automatic maintained equipment, it is characterised in that the client recognize automatic maintained equipment include processor,
Memory and communication bus；
The communication bus is used to realize the connection communication between processor and memory；
The processor is used to perform the automatic maintenance program of client's identification stored in memory, to realize following steps：
When detecting incoming call, client's number is identified；
When client's number recognition failures, then the alternate recognitions data of user are obtained by interactive voice answering, and will be alternative
The corresponding relation of identification data and client's number of incoming call is recorded, and obtains alternate recognitions customer information；Wherein, it is described alternative
Identification data includes the passport NO. of user, card number, and the choosing identification customer information includes alternate recognitions data and corresponding visitor
Family number；
When detecting and recognizing the incoming call of client's number, then a pair alternate data corresponding with customer ID code-phase is verified, when logical
Alternate recognitions customer information is then fed back when crossing checking.
7. client recognizes automatic maintained equipment according to claim 6, it is characterised in that described when detecting incoming call, to visitor
The step of family number is identified includes：
When detecting incoming call, client's number of incoming call is obtained；
Obtain the original number table stored in central database and whether have in alternative number table and customer ID code identical number
Code；
When in original number table and alternative number table without with customer ID code identical number, then judge that client's Number Reorganization loses
Lose.
8. client recognizes automatic maintained equipment according to claim 6 or 7, it is characterised in that the detection simultaneously recognizes visitor
During the incoming call of family number, then a pair alternate data corresponding with customer ID code-phase is verified, then feeds back alternative when by verifying
The step of identification customer information, includes：
When detecting and recognizing the incoming call of client's number, judge whether the corresponding primary client's number of client's number is equal to 1；
When the corresponding primary client's number of client's number is equal to 1, then primary customer information is returned；
When the corresponding primary client's number of client's number is not equal to 1, then judge the corresponding primary client's number of client's number whether in
In the range of the customer accounting code of heart database；
When primary client's number obtains alternative client's number in the range of the customer accounting code of central database, then, and judge alternative client
Whether number is equal to 1；
When alternative client's number is equal to 1, then alternate data corresponding with customer ID code-phase is by checking, and returns to alternative client's letter
Breath；
When alternative client's number is not equal to 1, then primary customer information is returned.
9. client recognizes automatic maintained equipment according to claim 6 or 7, it is characterised in that the detection simultaneously recognizes visitor
During the incoming call of family number, then a pair alternate data corresponding with customer ID code-phase is verified, then feeds back alternative when by verifying
The step of identification customer information, includes：
When detecting and recognizing the incoming call of client's number, original number identification customer list is obtained；
Judge whether the corresponding primary identification VIP client number of client's number is equal to 1；
When primary identification VIP client number is equal to 1, then primary identification customer information is returned；
When primary identification VIP client's number is not equal to 1, then obtain alternative number table, and judge primary identification VIP client number whether
In the range of the customer accounting code of central database；
When primary identification VIP client's number is in the range of the customer accounting code of central database, then alternate recognitions VIP client's number is obtained,
And judge whether alternate recognitions VIP client number is equal to 1；
When alternate recognitions VIP client number is equal to 1, then alternate data corresponding with customer ID code-phase is by checking, and returns alternative
Recognize customer information；
When alternate recognitions VIP client's number is not equal to 1, then primary identification customer information is returned；
When primary identification VIP client's number does not judge alternate recognitions VIP client's number in the range of the customer accounting code of central database, then
Whether in the range of the customer accounting code of central database；
It is when alternate recognitions VIP client number is in the range of the customer accounting code of central database, then corresponding with customer ID code-phase alternative
Data return to alternate recognitions customer information by checking；
When alternate recognitions VIP client number is in the range of the customer accounting code of central database, then flow is exited.
10. a kind of computer-readable recording medium, it is characterised in that the computer-readable recording medium storage have one or
Multiple programs, one or more of programs can be by one or more computing device, to realize that claim 1-5 such as appoints
The step of client described in one recognizes automatic maintenance method.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710480786.5A CN107231495B (en) | 2017-06-22 | 2017-06-22 | Automatic maintenance method and device for customer identification and computer readable storage medium |
| PCT/CN2017/100073 WO2018233056A1 (en) | 2017-06-22 | 2017-08-31 | Customer identification automatic maintenance method, device and computer readable storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710480786.5A CN107231495B (en) | 2017-06-22 | 2017-06-22 | Automatic maintenance method and device for customer identification and computer readable storage medium |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN107231495A true CN107231495A (en) | 2017-10-03 |
| CN107231495B CN107231495B (en) | 2020-01-14 |
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| CN201710480786.5A Active CN107231495B (en) | 2017-06-22 | 2017-06-22 | Automatic maintenance method and device for customer identification and computer readable storage medium |
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| CN (1) | CN107231495B (en) |
| WO (1) | WO2018233056A1 (en) |
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|---|---|---|---|---|
| US7478143B1 (en) * | 2003-08-25 | 2009-01-13 | Arroweye Solutions, Inc. | Method and apparatus for creation, personalization, and fulfillment of greeting cards with gift cards or integrated bookmarks |
| CN101018259A (en) * | 2006-02-08 | 2007-08-15 | 中国电信股份有限公司 | Telecom integrated information system and method |
| CN101056343A (en) * | 2007-06-19 | 2007-10-17 | 华为技术有限公司 | Method and call terminal for multiple users to use the same call terminal |
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Also Published As
| Publication number | Publication date |
|---|---|
| WO2018233056A1 (en) | 2018-12-27 |
| CN107231495B (en) | 2020-01-14 |
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