CN107220912A - Litigation services intelligence system and robot - Google Patents
Litigation services intelligence system and robot Download PDFInfo
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- CN107220912A CN107220912A CN201710439592.0A CN201710439592A CN107220912A CN 107220912 A CN107220912 A CN 107220912A CN 201710439592 A CN201710439592 A CN 201710439592A CN 107220912 A CN107220912 A CN 107220912A
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Abstract
There is legal advice subsystem and lawsuit guiding subsystem the invention discloses a kind of litigation services intelligence system and robot, the answer of legal issue consulting being provided according to user's selection or the guiding of item being handled in offer, legal advice subsystem is suitable to extract key to the issue word according to the user speech of acquisition and inquires about corresponding answer according to key to the issue word and replied；Lawsuit guiding subsystem is suitable to select according to user and provide the explanation that a variety of count of law suit handle mode.The present invention is solved user and the problem of no intelligence, automatic answer or guiding, is provided the user convenience when law court handles case or seeked advice from, improves efficiency, it is possible to the distance of further user and court system by way of intelligent answer.
Description
Technical field
The present invention relates to field in intelligent robotics, more particularly to a kind of it can provide the user the intelligence of court action service
System and robot.
Background technology
With developing rapidly for Internet technology and AI technologies, intelligent artifact has become must in modern humans' life and work
An indispensable part.Intelligent robot system is the software systems based on Internet technology, available for providing the user intelligence
A variety of functions such as answer, navigation, guiding.
Law court is as national judicial organ, because its is professional and particularity, the ordinary people law related to lawsuit
Professional problem, flow etc. are generally stranger, and have a kind of distance perspective in itself to law court and fear sense.On the other hand, due to method
The human resources of institute are limited, are just the legal professionals such as lawyer, also may not necessarily be first during going to law court to handle a case
Time completes corresponding entries or relevant information is arrived in inquiry.
Therefore, how the personnel for going to law court to handle case or consulting for ordinary people, agent, lawyer etc. provide one
The intelligence system and robot of litigation services are planted, can intelligently answer, guide there is provided convenient and raising efficiency, be urgently to be resolved hurrily
One of technical problem.
The content of the invention
It is an object of the invention to provide a kind of litigation services intelligence system and robot, solution go to law court handle case or
The problem of seeking advice from without intelligence, automatic answer or guide, provides the user convenience, improves efficiency, and further user and law court
The distance of system.
To achieve the above object, the present invention provides a kind of litigation services intelligence system, including legal advice subsystem and tells
Guiding subsystem is disputed, the answer of legal issue consulting is provided suitable for being selected according to user or the guiding of item is handled in offer；
The legal advice subsystem has sound identification module, suitable for extracting key to the issue according to the user speech of acquisition
Word；And response to query module, suitable for inquiring about corresponding answer according to key to the issue word and being replied；
The lawsuit guiding subsystem has count of law suit guiding module, and a variety of lawsuits are provided suitable for being selected according to user
Item handles the explanation of mode.
Further, the legal advice subsystem also has Q ＆ A database, and the response to query module is further adapted for root
The corresponding answer of the problem of being inquired about according to key to the issue word in Q ＆ A database and obtain matching.
Further, the legal advice subsystem also has communication module, and the response to query module is further adapted for basis
The corresponding answer of the problem of key to the issue word is inquired about in Q ＆ A database server by communication module and obtains matching.
Further, the legal advice subsystem also has FAQs module, is provided suitable for being selected according to user
The list of multiple FAQs of answer is preset with, and the FAQs selected according to user replys default answer.
Wherein, FAQs can include civil justice plate, civil execution plate, business programming plate, criminal suit
Plate and administrative litigation plate etc..Wherein, FAQs module is replied default answer and shown in the form of word, can also wrap
Voice playing module is included, to play the word content of the answer.
Further, the lawsuit guiding subsystem also has Quick Response Code display module, is adapted to provide for user terminal scanning
After can pass through count of law suit guiding module described in terminal operation.
Further, the litigation services intelligence system also includes connection remaining piece system, and it has recording module, is suitable to
Record and preserve the voice of user.
To achieve the above object, the present invention also provides a kind of computer-readable recording medium, is stored thereon with above-mentioned lawsuit
Program module corresponding to Intelligent Service system.
To achieve the above object, the present invention also provides a kind of litigation services intelligent robot, including storage medium, described to deposit
The program module being stored with storage media corresponding to above-mentioned litigation services intelligence system.
Further, the intelligent robot also includes touch-screen, is used suitable for showing the content of intelligence system and obtaining
The touch operation at family.
Further, the intelligent robot also include Audio Players, suitable for play intelligence system the problem of or answer.
Further, the intelligent robot also includes camera, and the intelligence system also includes face recognition module, fits
In the user's face figure obtained by camera, user characteristics or user identity are identified.
Further, the intelligent robot also includes card reader, and the intelligence system also includes identification module, fits
In the user identity card information obtained by card reader, user identity is identified.Wherein, the identity card includes identity
Card, bank card, member card etc..
Further, the intelligence system also includes Identity Association module, the case suitable for inquiring about association according to user identity
Part information is simultaneously fed back.
Further, the intelligent robot also includes walking mechanism and arrestment mechanism.
Further, the intelligent robot also includes navigator fix mechanism.
The litigation services intelligence system and robot that the present invention is provided have legal advice subsystem and lawsuit guiding subsystem
System, can provide the answer of legal issue consulting according to user's selection or the guiding of item, legal advice subsystem are handled in offer
Suitable for and according to the user speech of acquisition extraction key to the issue word and according to the corresponding answer of key to the issue word inquiry replied；
Lawsuit guiding subsystem is suitable to select according to user and provide the explanation that a variety of count of law suit handle mode.The present invention passes through intelligence
The mode of question and answer, solve user the problem of no intelligence, automatic answer or guiding, is when law court handles case or seeked advice from
Convenient, raising efficiency that user provides, it is possible to the distance of further user and court system.
Brief description of the drawings
For that can become apparent from understanding purpose, feature and advantage of the present invention, below with reference to preferable reality of the accompanying drawing to the present invention
Example is applied to be described in detail, wherein：
Fig. 1 is the schematic diagram of the embodiment of litigation services intelligence system one of the present invention；
Fig. 2 is the schematic diagram of the embodiment of legal advice subsystem one of the present invention；
Fig. 3 is the schematic diagram that lawsuit of the present invention guides the embodiment of subsystem one；
Fig. 4 is the schematic diagram of the embodiment of intelligent robot one of the present invention.
Embodiment
Embodiment one
Fig. 1 to Fig. 3 is referred to, the litigation services intelligence system 10 of the present embodiment includes legal advice subsystem 11 and lawsuit
Subsystem 12 is guided, the answer of legal issue consulting is provided suitable for being selected according to user or the guiding of item is handled in offer；Method
Rule consulting subsystem 11 has sound identification module 111, suitable for extracting key to the issue word according to the user speech of acquisition；And inquiry
Module 112 is replied, suitable for inquiring about corresponding answer according to key to the issue word and being replied；Lawsuit guiding subsystem 12, which has, to be told
Lawsuit guiding module 121, the explanation that a variety of count of law suit handle mode is provided suitable for being selected according to user.
The litigation services intelligence system of the present embodiment had not only included hardware but also including program module.Wherein, sound identification module
111 include voice collection device 111a (hardware), sound text conversion program module 111b and key to the issue word extraction procedure
Module 111c, when user have selected legal advice subsystem 11, points out user to be putd question in the way of voice, voice collection device
111a gathers the phonetic problem of user, and audio files is recognized and is converted to text lattice by sound text conversion program module 111b
Formula, key to the issue word extraction procedure module 111c extracts the keyword in ging wrong according to preset rules.
On extracting rule, for example, can be by the way that the relative words with litigation services business strong correlation are converged in advance
Always, arrange, classify, the vocabulary of the same or like meaning is arranged together, forms near synonym storehouse.Wherein the vocabulary of strong correlation is given tacit consent to
For keyword, the crucial phrase of the same or like meaning is combined into keyword, in the Q ＆ A database (database as built in system
Or the Q ＆ A database server 113 of PERCOM peripheral communication) middle these keywords that add are combined, and set up what is prestored in Q ＆ A database
Each the mapping relations between traffic issues and these keywords, form relational tree.
When user is seeked advice from by voice or sound input, system is made pauses in reading unpunctuated ancient writings according to default syntax rule, is judged
Wherein the frequency of occurrences of vocabulary and determine keyword, then by match in Q ＆ A database with keyword where the keyword
Combination correspondence, the traffic issues of mapping.
Response to query module 112 can also be program module, for the keyword query matching according to the problem of extracting
The problem of corresponding answer and replied.In a preferred embodiment, legal advice subsystem 11 also has question and answer number
According to storehouse 113, response to query module 112 in Q ＆ A database 113 the problem of match query, and is obtained pair according to key to the issue word
The answer answered.In another preferred embodiment, legal advice subsystem 11 also has communication module 114 (hardware), inquires about back
Multiple module 112 in outside Q ＆ A database server 115 the problem of match query, and is obtained pair by communication module 114
The answer answered.Wherein, the reply of answer can be the form of pure words or the form of speech play.
Example 1：When user's query, " which situation can stop program in ordinary first-instance procedure" when, sound identification module 111 leads to
Cross punctuate analysis and determine that " ordinary first-instance procedure " and " termination " is high frequency vocabulary, is defined as keyword, then response to query first
Module 112 carries out the keyword retrieval of " ordinary first-instance procedure "+" termination " in Q ＆ A database, retrieves under " ordinary first-instance procedure " column
Have in FAQs " what be stop trialWhich need to stop to try in the case of" the problem of, according to Q ＆ A database, this is asked
The answer of topic, answer is provided to user：" can stop the situation of trial in ordinary first-instance procedure has：1. defendant suffers from serious disease,
It can not appear in court；What 2. defendant ran away；3. private prosecutor suffers from serious disease, it is impossible to appear in court, non-proceedings with a reference agent appears in court
's；4. due to can not resist；5. other cause case can not continue the situation of trial in a long time ".
Example 2：During user's consulting " I wants to consult the progress of case ", sound identification module 111 can enter to sentence first
The processing of row punctuate, punctuate result " I thinks ", " consulting ", " case ", " ", " progress ", then find out keyword " case " and " enter
Exhibition ", and crucial phrase where finding " progress " and its near synonym is combined into " inquiry ", thereby determines that key to the issue word for " case "
+ " inquiry "；" you can dial 12368 for the answer that response to query module 112 retrieves corresponding to " the case information inquiry " of matching
Case is inquired about in litigation services platform selecting intelligent Service, with Reference Number and 8 cipher inquiry cases." in a preferred embodiment
In, response to query module 112 can retrieve multiple related retrieval results, and can be according to keyword registration and the power of part of speech
Question and answer are ranked up feedback, or feed back the question and answer of highest scoring by re-computation score by score.
Example 3：During user's consulting " which jurisdiction of the court is futures disputes case return ", sound identification module 111 first can be right
Sentence carries out punctuate processing, punctuate result " futures ", " dispute ", " case ", " returning ", " which ", " law court ", " administration ", then looks for
Go out keyword " futures ", " case ", " administration " and as key to the issue word；Response to query module 112 retrieves the " futures of matching
Dispute case is as which jurisdiction of the court ", " jurisdiction of case ", " defendant carried out by with futures exchange or the third party because of futures exchange
Commercial matter is by which jurisdiction of the court caused by doing one's duty ", and score calculating, final feedback are carried out to the result of matching
" futures disputes case is general by intermediate people for answer corresponding to " futures disputes case is as which jurisdiction of the court " with highest scoring
People's jurisdiction of the court, higher people's court can determine that part people's court at the basical level accepts futures disputes case as needed ".
Example 4：During user's consulting " I wants to ask which program this lawsuit is ", sound identification module 111 is first
Can to sentence carry out punctuate processing, punctuate result " I thinks ", " asking ", " once ", " this ", " lawsuit ", "Yes", " which ",
" program ", then find out keyword " lawsuit ", " program " and as key to the issue word；Response to query module 112 retrieves matching
" programs of divorce proceedings ", but semantic output threshold values of the matching score less than setting of the result, final system rejection user this
Individual request, and feed back " woulding you please put question to again " or " the problem of you think consulting please be specifically describe ".
In actual applications, in the case of not knowing how to put question to such as user, legal advice subsystem 11 also has common
Problem program module 116, can provide the list of multiple FAQs according to the selection of user, and these FAQs are all preset with
The answer of answer, user replys the default answer answer of the problem after selecting one of FAQs.Wherein, FAQs can
With including civil justice plate, civil execution plate, business programming plate, criminal suit plate and administrative litigation plate etc.；Often
See that problem program module is replied default answer and can shown in the form of word, can also be played in the form of speech play should
The word content of answer, now, intelligence system also include speech play program module and player.
Count of law suit guiding module 121 in lawsuit guiding subsystem 12 can include open a court session plate, plate of putting on record, appeal
Plate, court cost plate is paid, tuned plate block, electric marking plate, legal advice plate is told and complains the suggestion program mould such as plate
Block, user have selected one of plate according to prompting, you can that feeds back the item handles the information such as mode, such as handle place,
Handle time, telephone number etc..In a preferred embodiment, lawsuit guiding subsystem 12 also there is Quick Response Code to show program mould
Block 122, the terminal scanning such as the mobile phone for providing user, user can just be operated by the terminal device after scanning, selection be told
The above-mentioned plate that lawsuit guiding module is shown, with terminal device browse checking.
In a preferred embodiment, litigation services intelligence system also includes connection remaining piece system 13, and it has recording
Module (including recorded program module and voice collection device 111a), for recording and keeping user to be stayed to the voice of judge
Speech.Wherein, recorded program module can include starting sound-recording function, terminate sound-recording function, playback function, pause broadcasting work(
Playing function, can be stopped and sound-recording function is preserved.In practical application, connection remaining piece system 13 can also include case and associate journey
Sequence module, for inquiring about and selecting the case associated with the user of recording module and sponsor judge.
Embodiment two
The present embodiment provides a kind of computer-readable recording medium, such as floppy disk, CD, DVD, hard disk, flash memory, USB flash disk, CF
Card, SD card, mmc card, SM cards, memory stick (Memory Stick), xD cards, server, App are stored thereon using store etc.
There is the program module corresponding to embodiment one.
Embodiment three
The present embodiment provides a kind of litigation services intelligent robot 20, including computer-readable recording medium, stores thereon
There is the program module corresponding to embodiment one.
Specifically, as shown in figure 4, the intelligent robot has hardware and program module in the intelligence system of embodiment one,
The intelligence system of embodiment one can be a pad and application program thereon and be installed in robot.It is preferred that this implementation
The intelligent robot of example also has touch-screen, Audio Players, camera, card reader, walking mechanism, arrestment mechanism, navigation fixed
One or more of hardware such as position mechanism.
For an intelligent robot with touch-screen, show the content of intelligence system available for display and obtain and use
The touch operation at family.
For one have Audio Players intelligent robot, available for play one intelligence system of embodiment the problem of or
Answer.
For an intelligent robot with camera, the intelligence system of embodiment one may also include recognition of face program
Module, available for the user's face figure obtained by camera, identifies user characteristics or user identity.
For an intelligent robot with card reader, the intelligence system of embodiment one may also include identification program
Module, available for the user identity card information obtained by card reader, identifies user identity.Wherein, identity card includes
Identity card, bank card, member card etc..
Based on the above-mentioned user identity identified, the intelligence system of embodiment one may also include Identity Association module, can use
In the case information that association is inquired about according to user identity and feed back, with rapid feedback go out the user-association case (sponsor lawyer, when
Thing people etc.) case progress etc. information, improve search efficiency.
For an intelligent robot with walking mechanism and arrestment mechanism, every trade can be entered in the multiple regions of law court
Walk, to meet the demand of different user, and by the obstacle identification module such as camera or infrared sensor, machine is braked in time
The walking of people, to ensure safety.
For an intelligent robot with navigator fix mechanism, the real time position of the robot can be known, and can
To instruct it to go to other positions.
Claims (15)
1. a kind of litigation services intelligence system, including legal advice subsystem and lawsuit guiding subsystem, suitable for being selected according to user
Select and provide the answer of legal issue consulting or the guiding of item is handled in offer；
The legal advice subsystem has sound identification module, suitable for extracting key to the issue word according to the user speech of acquisition；
And response to query module, suitable for inquiring about corresponding answer according to key to the issue word and being replied；
The lawsuit guiding subsystem has count of law suit guiding module, and a variety of count of law suit are provided suitable for being selected according to user
Handle the explanation of mode.
2. litigation services intelligence system according to claim 1, it is characterised in that：The legal advice subsystem also has
Q ＆ A database, the response to query module is further adapted for inquiring about and obtaining matching in Q ＆ A database according to key to the issue word
Answer corresponding to problem.
3. litigation services intelligence system according to claim 1, it is characterised in that：The legal advice subsystem also has
Communication module, the response to query module be further adapted for according to key to the issue word by communication module in Q ＆ A database server
The corresponding answer of the problem of inquiring about and obtain matching.
4. litigation services intelligence system according to claim 1, it is characterised in that：The legal advice subsystem also has
FAQs module, the list suitable for selecting and providing the multiple FAQs for being preset with answer according to user, and according to user
The FAQs of selection replys default answer.
5. litigation services intelligence system according to claim 1, it is characterised in that：The lawsuit guiding subsystem also has
Quick Response Code display module, being adapted to provide for can be by count of law suit guiding module described in terminal operation after user terminal scanning.
6. litigation services intelligence system according to claim 1, it is characterised in that：The litigation services intelligence system is also wrapped
Connection remaining piece system is included, it has recording module, the voice suitable for recording and preserving user.
7. a kind of computer-readable recording medium, is stored thereon with any one of claim 1 to the 6 litigation services intelligence system
Corresponding program module.
8. a kind of litigation services intelligent robot, it includes the claim 1 to 6 that is stored with storage medium, the storage medium
Program module corresponding to any one litigation services intelligence system.
9. litigation services intelligent robot according to claim 8, it is characterised in that：The intelligent robot also includes touching
Screen is touched, suitable for showing the content of intelligence system and obtaining the touch operation of user.
10. litigation services intelligent robot according to claim 8, it is characterised in that：The intelligent robot also includes
Audio Players, suitable for play intelligence system the problem of or answer.
11. litigation services intelligent robot according to claim 8, it is characterised in that：The intelligent robot also includes
Camera, the intelligence system also includes face recognition module, suitable for the user's face figure obtained by camera, identifies
User characteristics or user identity.
12. litigation services intelligent robot according to claim 8, it is characterised in that：The intelligent robot also includes
Card reader, the intelligence system also includes identification module, suitable for the user identity card information obtained by card reader, knows
User identity is not gone out.Wherein, the identity card includes identity card, bank card, member card etc..
13. the litigation services intelligent robot according to claim 11 or 12, it is characterised in that：The intelligence system is also wrapped
Identity Association module is included, suitable for inquiring about the case information of association according to user identity and feeding back.
14. litigation services intelligent robot according to claim 8, it is characterised in that：The intelligent robot also includes
Walking mechanism and arrestment mechanism.
15. litigation services intelligent robot according to claim 14, it is characterised in that：The intelligent robot also includes
Navigator fix mechanism.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201710439592.0A CN107220912A (en) | 2017-06-12 | 2017-06-12 | Litigation services intelligence system and robot |
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| CN201710439592.0A CN107220912A (en) | 2017-06-12 | 2017-06-12 | Litigation services intelligence system and robot |
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| CN116843237A (en) * | 2023-09-04 | 2023-10-03 | 贵州惠智电子技术有限责任公司 | Office platform application assessment statistical analysis system |
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