CN107181630A - The treating method and apparatus of service fault in cloud system - Google Patents
The treating method and apparatus of service fault in cloud system Download PDFInfo
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- CN107181630A CN107181630A CN201710608382.XA CN201710608382A CN107181630A CN 107181630 A CN107181630 A CN 107181630A CN 201710608382 A CN201710608382 A CN 201710608382A CN 107181630 A CN107181630 A CN 107181630A
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- resolution policy
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0631—Management of faults, events, alarms or notifications using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0654—Management of faults, events, alarms or notifications using network fault recovery
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/069—Management of faults, events, alarms or notifications using logs of notifications; Post-processing of notifications
Abstract
The invention discloses a kind for the treatment of method and apparatus of service fault in cloud system, methods described includes：After service is broken down in cloud system, the description information of failure is obtained；According to the description information of failure, the resolution policy of the failure is searched；If finding resolution policy, the resolution policy is performed；According to result of the resolution policy to the failure, resolution policy is managed.
Description
Technical field
The present invention relates to cloud computing technology, the treating method and apparatus of service fault in espespecially a kind of cloud system.
Background technology
With the extensive use of cloud operating system OS management system applications, sea of clouds OS background service is on the increase, operation
Environment becomes increasingly complex, and the problem of sea of clouds OS respective services can run into various can not start.Present sea of clouds is using in incognito
Business framework, services a total of 30, any one module, which goes wrong, all can cause our sea of clouds not use, and we are present
Repaired by the way of artificial, because the machine that sea of clouds is disposed is usually Intranet machine, this requires Solve on site problem, opened
Hair personnel to scene after, it is necessary to be investigated one by one to each module, the problem of finding out is repaired.Especially when our system increasingly
Greatly, client is more and more, and this workload is huge, and some problems are also possible to repeat, and can so waste
Substantial amounts of human and material resources and financial resources, this problem are badly in need of solving.
The content of the invention
In order to solve the above-mentioned technical problem, the invention provides a kind of processing method of service fault in cloud system and dress
Put, failure can be automatically processed, reduce the complexity of service fault.
In order to reach the object of the invention, the invention provides a kind of processing method of service fault in cloud system, including：
After service is broken down in cloud system, the description information of failure is obtained；According to the description information of failure, institute is searched
State the resolution policy of failure；If finding resolution policy, the resolution policy is performed；According to the resolution policy to the event
The result of barrier, is managed to resolution policy.
Wherein, the description information for obtaining failure includes：
According to the time management strategy pre-set, the log information of reading service device；Remember according in the log information
The record of the server fail of record, obtains the description information to failure in daily record.
Wherein, the description information according to failure, searches the resolution policy of the failure, including：
Obtain the keyword of the description information of failure；In the resolution policy pre-set, according to the keyword lookup
The resolution policy of the failure, wherein each resolution policy is the keyword for the failure that can be handled with the resolution policy to mark
Know；If found with the resolution policy of the keyword identification, according to the numerical value of the matching degree of the resolution policy, selection solution
Decision-making is omited.
Wherein, it is described that resolution policy is managed according to result of the resolution policy to the failure, bag
Include：
If the resolution policy can solve the problem that the failure, increase the number of the matching degree of the resolution policy and failure
Value；Otherwise, the warning information of the failure is exported.
Wherein, methods described also includes：
If corresponding resolution policy is not found, or, find resolution policy but the resolution policy can not be solved
During the failure, the resolution policy to the failure is recorded；The corresponding relation of the failure and the resolution policy is set up, and is set
Put the resolution policy and corresponding mark and matching degree are set.
The processing unit of service fault in a kind of cloud system, including：
Acquisition module, after service is broken down in cloud system, obtains the description information of failure；
Searching modul, for the description information according to failure, searches the resolution policy of the failure；
Performing module, if for finding resolution policy, performing the resolution policy；
Management module, for according to result of the resolution policy to the failure, being managed to resolution policy.
Wherein, the acquisition module includes：
Reading unit, for according to the time management strategy pre-set, the log information of reading service device；
First acquisition unit, for the record according to the server fail recorded in the log information, obtains day
To the description information of failure in will.
Wherein, the searching modul includes：
Second acquisition unit, the keyword of the description information for obtaining failure；
Searching unit, in the resolution policy pre-set, the solution of failure according to the keyword lookup
Strategy, wherein each resolution policy is the keyword for the failure that can be handled with the resolution policy to identify；
Selecting unit, if for finding with the resolution policy of the keyword identification, according to the resolution policy
Matching degree numerical value, select resolution policy.
Wherein, the management module specifically for：
If the resolution policy can solve the problem that the failure, increase the number of the matching degree of the resolution policy and failure
Value；Otherwise, the warning information of the failure is exported.
Wherein, described device also includes：
Logging modle, if for not finding corresponding resolution policy, or, find resolution policy but the solution
When strategy can not solve the failure, the resolution policy to the failure is recorded；
Module is set up, the corresponding relation of the failure and the resolution policy is set up, and sets the resolution policy to set
Corresponding mark and matching degree.
The embodiment that the present invention is provided, obtains the description information of failure, according to the description information of failure, searches the failure
Resolution policy, if finding resolution policy, perform the resolution policy, then resolution policy is managed, can be autonomous
Failure is handled, and resolution policy is learnt, realization automatically processes failure, the complexity of service fault, energy is reduced
It is enough that independently failure is handled, reduce the complexity of service fault.
Other features and advantages of the present invention will be illustrated in the following description, also, partly becomes from specification
Obtain it is clear that or being understood by implementing the present invention.The purpose of the present invention and other advantages can be by specification, rights
Specifically noted structure is realized and obtained in claim and accompanying drawing.
Brief description of the drawings
Accompanying drawing is used for providing further understanding technical solution of the present invention, and constitutes a part for specification, with this
The embodiment of application is used to explain technical scheme together, does not constitute the limitation to technical solution of the present invention.
The flow chart of the processing method of service fault in the cloud system that Fig. 1 provides for the present invention；
The flow chart for the abnormal self-repairing method of the service based on machine autonomous learning that Fig. 2 provides for the present invention；
The structure chart of the processing unit of service fault in the cloud system that Fig. 3 provides for the present invention.
Embodiment
For the object, technical solutions and advantages of the present invention are more clearly understood, below in conjunction with accompanying drawing to the present invention
Embodiment be described in detail.It should be noted that in the case where not conflicting, in the embodiment and embodiment in the application
Feature can mutually be combined.
Can be in the computer system of such as one group computer executable instructions the step of the flow of accompanying drawing is illustrated
Perform.And, although logical order is shown in flow charts, but in some cases, can be with suitable different from herein
Sequence performs shown or described step.
The flow chart of the processing method of service fault in the cloud system that Fig. 1 provides for the present invention.Method includes shown in Fig. 1：
Step 101, after service is broken down in cloud system, obtain the description information of failure；
Step 102, the description information according to failure, search the resolution policy of the failure；
If step 103, finding resolution policy, the resolution policy is performed；
Step 104, according to result of the resolution policy to the failure, the resolution policy is managed.
The embodiment of the method that the present invention is provided, obtains the description information of failure, according to the description information of failure, searches described
The resolution policy of failure, if finding resolution policy, performs the resolution policy, then resolution policy is managed, can
Independently failure is handled, and resolution policy is learnt, realization automatically processes failure, reduce the complexity of service fault
Degree, independently can be handled failure, reduce the complexity of service fault.
The embodiment of the method that the present invention is provided is described further below：
, may once one of server module goes wrong due to being connected each other between sea of clouds server
Influence other multiple servers to work on, therefore, be to the server lookup failure it is difficult to realize, therefore, this
Invention provides following manner to obtain the failure of server：
According to the time management strategy pre-set, the log information of reading service device；
According to the record of the server fail recorded in the log information, obtain in daily record and the description of failure is believed
Breath.
In cloud system, a process can be set to be used for the state being responsible in being serviced in scanning system, error log is analyzed,
Error process method utilize server daily record, the content recorded by inquiry log, it may be determined that server event
The description information of barrier.
After the description information of failure is obtained, the keyword in the description information is extracted；
In the resolution policy pre-set, the resolution policy of failure according to the keyword lookup, wherein each
Resolution policy is the keyword for the failure that can be handled with the resolution policy to identify；
If found with the resolution policy of the keyword identification, according to the number of the matching degree of the resolution policy
Value, selects resolution policy.
In actual applications, the database of resolution policy can be set, wherein each resolution policy can with resolution policy
The keyword of the failure of processing is identified, so that convenient according to the fault inquiry resolution policy, it is determined that after resolution policy, if
It was found that when resolution policy has multiple, the resolution policy can be performed successively according to the order of matching degree from high to low, wherein matching
Degree is to be successfully processed the number of times of failure to determine according to the resolution policy.
Wherein, if the resolution policy can solve the problem that the failure, matching for the resolution policy and failure is increased
The numerical value of degree；Otherwise, the warning information of the failure is exported, allows administrative staff to handle the failure.Certainly, if do not found
Corresponding resolution policy, or, find resolution policy but when the resolution policy can not solve the failure, record to described therefore
The resolution policy of barrier；The corresponding relation of the failure and the resolution policy is set up, and sets the resolution policy that correspondence is set
Mark and matching degree.
The failure that repair system occurs is attempted by known resolution policy, if system is repaired, this handled
In method deposit storehouse, there are Similar Problems again in system, can soon repair, and machine is by constantly learning, and constantly improve is certainly
Oneself, lifts the failover capabilities of oneself.
As seen from the above,, can be by this if exception occurs in some service of sea of clouds in the running environment of system
The service of repairing is attempted in invention, is added the robustness of system, is made system is more stable reliably to provide the user with service.
The flow chart for the abnormal self-repairing method of the service based on machine autonomous learning that Fig. 2 provides for the present invention.Fig. 2 institutes
Show that method includes：
When realizing this method, it is necessary to pre-set following three databases in systems, it is respectively：
Restorative procedure storehouse：Preset fault repairing method in systems.
Restorative procedure storehouse：Preset fault repairing method in systems.
Fault dictionary-restorative procedure mapping library：The mapping of prefabricated fault dictionary and fault repairing method in systems is closed
System.
The operation performed using above three database is included：
1) state of timing monitoring service, judges whether service is abnormal, if abnormal, the error log of collector journal.
2) contrasted according to the daily record of collection and fault dictionary, if, by key message in the failure, being stored in failure without if
The failure keyword is passed to fault processing module by dictionary, continuation.
3) processing method of fault dictionary-restorative procedure mapping library inquiry failure is gone according to failure keyword, if found
Failure then is repaired according to the processing method, repairs and completes whether failure judgement repairs, if in fault dictionary-restorative procedure mapping
Do not find or could not be repaired according to known method service in storehouse, then take out restorative procedure from restorative procedure storehouse, operate one by one,
Until recovering normal, if service is repaired, the mapping of fault dictionary and restorative procedure is stored in fault dictionary-restorative procedure
Mapping library.
The application example of the present invention, the service for sea of clouds OS often occurs exception, causes that asking for service can not be provided
Topic, existing fault dictionary, restorative procedure storehouse, fault dictionary-restorative procedure mapping library are analyzed failure, attempt to repair clothes
Business, enables the service to normal offer service, and during exception is handled, it is different in autonomous learning and automatic reparation service
Often.
The structure chart of the processing unit of service fault in the cloud system that Fig. 3 provides for the present invention.Fig. 3 shown devices include：
Acquisition module 301, after service is broken down in cloud system, obtains the description information of failure；
Searching modul 302, for the description information according to failure, searches the resolution policy of the failure；
Performing module 303, if for finding resolution policy, performing the resolution policy；
Management module 304, for according to result of the resolution policy to the failure, being managed to resolution policy
Reason.
Wherein, the acquisition module 301 includes：
Reading unit, for according to the time management strategy pre-set, the log information of reading service device；
First acquisition unit, for the record according to the server fail recorded in the log information, obtains day
To the description information of failure in will.
Wherein, the searching modul 302 includes：
Second acquisition unit, the keyword of the description information for obtaining failure；
Searching unit, in the resolution policy pre-set, the solution of failure according to the keyword lookup
Strategy, wherein each resolution policy is the keyword for the failure that can be handled with the resolution policy to identify；
Selecting unit, if for finding with the resolution policy of the keyword identification, according to the resolution policy
Matching degree numerical value, select resolution policy.
Wherein, the management module 303 specifically for：
If the resolution policy can solve the problem that the failure, increase the number of the matching degree of the resolution policy and failure
Value；Otherwise, the warning information of the failure is exported.
Optionally, described device also includes：
Logging modle, if for not finding corresponding resolution policy, or, find resolution policy but the solution
When strategy can not solve the failure, the resolution policy to the failure is recorded；
Module is set up, the corresponding relation of the failure and the resolution policy is set up, and sets the resolution policy to set
Corresponding mark and matching degree.
The device embodiment that the present invention is provided, obtains the description information of failure, according to the description information of failure, searches described
The resolution policy of failure, if finding resolution policy, performs the resolution policy, then resolution policy is managed, can
Independently failure is handled, and resolution policy is learnt, realization automatically processes failure, reduce the complexity of service fault
Degree, independently can be handled failure, reduce the complexity of service fault.
Although disclosed herein embodiment as above, described content be only readily appreciate the present invention and use
Embodiment, is not limited to the present invention.Technical staff in any art of the present invention, is taken off not departing from the present invention
On the premise of the spirit and scope of dew, any modification and change, but the present invention can be carried out in the form and details of implementation
Scope of patent protection, still should be subject to the scope of the claims as defined in the appended claims.
Claims (10)
1. the processing method of service fault in a kind of cloud system, it is characterised in that including：
After service is broken down in cloud system, the description information of failure is obtained；
According to the description information of failure, the resolution policy of the failure is searched；
If finding resolution policy, the resolution policy is performed；
According to result of the resolution policy to the failure, resolution policy is managed.
2. according to the method described in claim 1, it is characterised in that the description information for obtaining failure includes：
According to the time management strategy pre-set, the log information of reading service device；
According to the record of the server fail recorded in the log information, the description information to failure in daily record is obtained.
3. method according to claim 1 or 2, it is characterised in that the description information according to failure, searches the event
The resolution policy of barrier, including：
Obtain the keyword of the description information of failure；
In the resolution policy pre-set, the resolution policy of failure according to the keyword lookup, wherein each solve
Strategy is the keyword for the failure that can be handled with the resolution policy to identify；
If found with the resolution policy of the keyword identification, according to the numerical value of the matching degree of the resolution policy, selection
Resolution policy.
4. according to the method described in claim 1, it is characterised in that the processing according to the resolution policy to the failure
As a result, resolution policy is managed, including：
If the resolution policy can solve the problem that the failure, increase the numerical value of the matching degree of the resolution policy and failure；
Otherwise, the warning information of the failure is exported.
5. method according to claim 5, it is characterised in that methods described also includes：
If do not find corresponding resolution policy, or, find resolution policy but the resolution policy can not solve it is described
During failure, the resolution policy to the failure is recorded；
Set up the corresponding relation of the failure and the resolution policy, and set the resolution policy set corresponding mark and
With degree.
6. the processing unit of service fault in a kind of cloud system, it is characterised in that including：
Acquisition module, after service is broken down in cloud system, obtains the description information of failure；
Searching modul, for the description information according to failure, searches the resolution policy of the failure；
Performing module, if for finding resolution policy, performing the resolution policy；
Management module, for according to result of the resolution policy to the failure, being managed to resolution policy.
7. device according to claim 6, it is characterised in that the acquisition module includes：
Reading unit, for according to the time management strategy pre-set, the log information of reading service device；
First acquisition unit, for the record according to the server fail recorded in the log information, is obtained in daily record
To the description information of failure.
8. the device according to claim 6 or 7, it is characterised in that the searching modul includes：
Second acquisition unit, the keyword of the description information for obtaining failure；
Searching unit, in the resolution policy pre-set, the resolution policy of failure according to the keyword lookup,
Wherein each resolution policy is the keyword for the failure that can be handled with the resolution policy to identify；
Selecting unit, if for finding with the resolution policy of the keyword identification, according to of the resolution policy
Numerical value with degree, selects resolution policy.
9. device according to claim 6, it is characterised in that the management module specifically for：
If the resolution policy can solve the problem that the failure, increase the numerical value of the matching degree of the resolution policy and failure；
Otherwise, the warning information of the failure is exported.
10. device according to claim 9, it is characterised in that described device also includes：
Logging modle, if for not finding corresponding resolution policy, or, find resolution policy but the resolution policy
When can not solve the failure, the resolution policy to the failure is recorded；
Module is set up, the corresponding relation of the failure and the resolution policy is set up, and sets the resolution policy that correspondence is set
Mark and matching degree.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN201710608382.XA CN107181630A (en) | 2017-07-24 | 2017-07-24 | The treating method and apparatus of service fault in cloud system |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710608382.XA CN107181630A (en) | 2017-07-24 | 2017-07-24 | The treating method and apparatus of service fault in cloud system |
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Family
ID=59837556
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| CN107729217A (en) * | 2017-10-30 | 2018-02-23 | 郑州云海信息技术有限公司 | A kind of database abnormality eliminating method and terminal |
| CN107808202A (en) * | 2017-10-27 | 2018-03-16 | 国家电网公司 | Electrical equipment fault judges guidance method and terminal device |
| CN107819627A (en) * | 2017-11-16 | 2018-03-20 | 中国平安人寿保险股份有限公司 | System failure processing method and server |
| CN108153603A (en) * | 2017-12-08 | 2018-06-12 | 上海陆家嘴国际金融资产交易市场股份有限公司 | Database server fault handling method, device and storage medium |
| CN109062723A (en) * | 2018-08-22 | 2018-12-21 | 郑州云海信息技术有限公司 | The treating method and apparatus of server failure |
| CN109474470A (en) * | 2018-11-27 | 2019-03-15 | 郑州云海信息技术有限公司 | One kind is from monitoring method and device |
| CN112653577A (en) * | 2020-12-14 | 2021-04-13 | 武汉绿色网络信息服务有限责任公司 | Network element management method, device and storage medium |
| CN113111240A (en) * | 2021-04-20 | 2021-07-13 | 康键信息技术（深圳）有限公司 | Log monitoring method and device, electronic equipment and readable storage medium |
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