CN107169692B - Self-service mail sending method - Google Patents
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- CN107169692B CN107169692B CN201710201848.4A CN201710201848A CN107169692B CN 107169692 B CN107169692 B CN 107169692B CN 201710201848 A CN201710201848 A CN 201710201848A CN 107169692 B CN107169692 B CN 107169692B
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- G06Q10/083—Shipping
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- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
- G07F17/10—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for means for safe-keeping of property, left temporarily, e.g. by fastening the property
- G07F17/12—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for means for safe-keeping of property, left temporarily, e.g. by fastening the property comprising lockable containers, e.g. for accepting clothes to be cleaned
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Abstract
The application discloses a self-service mail sending method, which realizes mail sending by utilizing a self-service mail receiving and sending system, and comprises the following steps: the server receives mail sending reservation information sent by a client of a user and generates electronic waybill information; the server positions the position of the user according to the client to send the position of the self-service access cabinet near the user to the client; the self-service access cabinet scans the fingerprint of a user and detects whether the fingerprint information of the user is prestored in the server or the self-service access cabinet, if so, the following steps are executed; the self-service access cabinet automatically pops up the electronic waybill information of the user, and the electronic waybill is printed after the 'printing' is selected; prompting a user to select a 'spare' position of the storage compartment and opening a corresponding storage compartment door; the user pastes the electronic waybill on the express and then puts the electronic waybill into the storage compartment, and the door of the storage compartment is automatically closed. The method can quickly identify the identity of the user or the courier, improve the efficiency of storing and taking the courier and improve the user experience.
Description
Technical Field
The invention relates to a self-service delivery method, in particular to a self-service delivery method for the express logistics industry.
Background
In recent years, with the rapid development of electronic commerce, express business is in a high-speed growth trend, and a self-service access cabinet is gradually the origin of express delivery and electronic commerce as an effective scheme for solving the last mile of express delivery. The self-service access cabinet adopts an unmanned express delivery distribution mode, and can provide 24-hour self-service access service for users.
When the self-service access cabinet is used for sending out the express mail, a user is generally required to automatically print out the electronic waybill after inputting related information after logging in a human-computer interaction interface of the self-service access cabinet, then the electronic waybill is pasted on the express mail and then is stored in a storage compartment of the self-service access cabinet, and after receiving a mail sending notice in a short message mode and the like, a courier automatically arranges time to take out the express mail and send out the express mail. At present, the paper outlet of the self-service access cabinet for printing the electronic waybill mostly adopts a direct-out paper outlet mode. The printing paper after going out the paper can directly drop, and the user probably need bow or squat down and pick up the paper, if dirty on ground, then probably need print again, materials such as extravagant paper, printing ink to seriously influence user experience. In addition, because the exit slot is not sealed, external sundries such as dust, mosquitoes and the like easily invade the inside of the self-service access cabinet through the exit slot, and the service life of the self-service access cabinet is influenced.
In addition, when the express mail is stored and taken by using the self-service storing and taking cabinet, a user can confirm the identity after inputting an account password and logging in a human-computer interaction interface of the self-service storing and taking cabinet, and then the next operation is carried out. If the password is forgotten, the password cannot be logged in, and the pickup is delayed, so that the operation is troublesome and the time is wasted. Therefore, a method capable of rapidly recognizing the identity of a user or courier is required to improve efficiency of accessing a service.
Disclosure of Invention
In view of the above, the present invention is directed to a self-service mail sending method, which utilizes a self-service mail receiving and sending system to send a mail, where the self-service mail receiving and sending system includes a server, a client and a self-service storage cabinet, and the self-service mail sending method includes the following steps:
the server receives mail sending reservation information sent by a client of a user and generates electronic waybill information; the server positions the position of the user according to the client to send the position of the self-service access cabinet near the user to the client; the self-service access cabinet scans the fingerprint of a user and detects whether the fingerprint information of the user is prestored in the server or the self-service access cabinet, if so, the following steps are executed; if not, after registering and collecting the fingerprint of the client, executing the following steps; the self-service access cabinet automatically pops up electronic waybill information of a user, and the electronic waybill is automatically printed after the 'printing' is selected; the self-service access cabinet prompts a user to select a spare position of a storage compartment and automatically opens a corresponding storage compartment door; the user puts into the storage compartment of selection after pasting the electron waybill on the express mail, and the automatic closing stores compartment door, sends the mail and finishes.
Preferably, the location of the self-service access cabinet in the vicinity of the user is displayed on the client in the form of a map.
Preferably, the mail appointment information includes names, contact addresses, addresses and related information of the senders and the receivers.
Preferably, after the mail is finished, the method further comprises the following steps: and the self-service access cabinet uploads the mail sending completion information of the electronic freight note to the server, and the information is respectively sent to the user and the client of the courier in the area where the self-service access cabinet is located by the server.
Preferably, when taking the express, the courier detects fingerprint information through the fingerprint identification device, transfers the corresponding electronic waybill number in the self-service access cabinet, and opens the corresponding storage compartment to take away the express.
Preferably, after the express delivery person takes the express item away, the self-service access cabinet cannot detect the express item, and records the 'spare' information of the self-service access cabinet, otherwise, records the 'occupied' information of the self-service access cabinet.
Preferably, the registering and collecting the fingerprint of the client includes: the method comprises the steps of collecting the name of a user, collecting the fingerprint of the user and binding the mobile phone number or the micro-signal of the user.
Preferably, after the server locates the location of the user according to the client, the server further sends information on whether there is a "free" storage compartment to the client.
Preferably, the closing of the storage compartment door further comprises the steps of: after the self-service access cabinet detects the express mail in the storage compartment, the storage compartment door is automatically closed.
The self-service express sending method can quickly identify the identity of the user or the courier, automatically print the electronic waybill, improve the efficiency of storing and collecting the express and improve the user experience.
Drawings
Further advantages, features and details of the invention will become apparent from the claims and the following description of a preferred embodiment based on the drawings. Wherein:
fig. 1 is a schematic structural view of a self-service access cabinet according to a first embodiment of the present invention, with side plates removed;
FIG. 2 is a schematic diagram of the paper fetching device of the self-service access cabinet shown in FIG. 1;
FIG. 3 shows an exploded view of the paper extraction device shown in FIG. 2;
FIG. 4 is a schematic view of the take-up cover of the take-up device of FIG. 2 shown open;
FIG. 5 is a schematic block diagram of a self-service delivery and receipt system according to a second embodiment of the invention;
fig. 6 is a flow chart of a self-service mail sending method according to the second embodiment of the invention.
Detailed Description
The following discussion of the self-service access cabinet in the detailed description of the embodiments of the invention is merely exemplary in nature, and is in no way intended to limit the invention or its applications or uses.
Example one
Fig. 1 is a schematic structural view of a self-service access cabinet according to an embodiment of the invention, with side plates removed. As shown in fig. 1, the self-service access cabinet 100 includes a housing 101, a human-machine interface 102, a storage compartment 103, and a paper-fetching port 104. The paper taking device 10, the printing device 20 and the paper feeding device 30 are correspondingly arranged inside the paper taking port 104, and the paper taking device 10, the printing device 20 and the paper feeding device 30 are respectively fixed inside the outer cover 101.
Fig. 2 is a schematic structural view showing a paper taking device of the self-service access cabinet shown in fig. 1, and fig. 3 is an exploded view showing the paper taking device shown in fig. 2. As shown in fig. 2, the printing apparatus 20 includes a paper feeding port I and a paper discharging port O, the paper feeding device 30 is connected to the paper feeding port I side of the printing apparatus 20, the paper discharging device 10 is connected to the paper discharging port side of the printing apparatus 20, and the paper discharging device 10 includes: paper storage groove 11, guide plate 12 and paper taking cover plate 13.
The paper storage tank 11 is provided below the paper output port O of the printing apparatus 20. Here, the paper storage slot 11 is configured as a slot having a window W surrounded by a plurality of plates to accommodate the paper discharged from the paper discharge port O, and the width of the slot is larger than the width of the paper to prevent the paper such as the electronic manifest from being jammed. The window W is disposed parallel to the sheet discharging direction of the sheet discharging port O, and is fixed inside the housing 101 corresponding to the sheet discharging port 104 of the housing 101.
Specifically, as shown in fig. 3, the plurality of plate members of the paper storage groove 11 include a pair of first side plates 11a disposed opposite to each other and a second side plate 11b connected between the pair of first side plates 11a, and the second side plate 11b is preferably perpendicular to a plane in which the pair of first side plates 11a are located. Wherein the ends of the pair of first and second side plates 11a, 11b enclose a window W. A plurality of plates of paper storage groove 11 can adopt panel beating processing and welding as an organic whole, perhaps connect as an organic whole through fasteners such as screws after the panel beating processing, can also adopt plastic material injection moulding as an organic whole. It should be noted that the shape of each plate member of the paper storage slot 11 is not limited to the shape structure shown in the drawings, and other structures capable of constituting a slot for conveniently receiving and storing printed paper sheets may be employed.
As shown in fig. 2 and 3, a guide plate 12 is provided outside the paper discharge port O and above the paper storage tank 11 to guide the paper discharged from the paper discharge port O into the paper storage tank 11. Specifically, the guide plate 12 is provided as a V-shaped plate, one V-shaped edge of the guide plate 12 is fixed to the pair of first side plates 11a, the other V-shaped edge is close to the sheet discharge port O and forms an angle with the sheet discharge direction, and the upper end portion of the other V-shaped edge is higher than the sheet discharge port O. Thus, when the sheet is discharged from the sheet discharge port O of the printing apparatus 20, the other V-shaped edge of the guide plate 12 is first contacted, and falls in the sheet storage groove 11 along the nip S between the V-shaped edge and the second side plate 11b under the guidance of the V-shaped edge. The first side plate 11a and one V-shaped edge of the guide plate 12 may be welded together or fixed together by a fastener. The angle between the other V-shaped edge of the guide plate 12 and the paper discharging direction is not limited to the angle shown in the figure, so that the paper can be guided to smoothly drop into the paper storage groove 11.
The paper-taking cover 13 is pivotally connected to the window W of the paper storage tank 11 to open or close the window W. Specifically, as shown in fig. 3, the paper-taking cover 13 may be pivotally connected to the window W of the paper storage tank 11 by at least one hinge 14, the hinge 14 being pivotally connected by a pin 14a and a pair of metal pieces 14b, one metal piece 14b of the hinge being connected to the housing 101 fastened to the window W, and the other metal piece being connected to the paper-taking cover 13. Further, the hinge 14 further includes a return spring 14c, and the return spring 14c is mounted on the pin 14a and is clamped between the pair of metal sheets 14 b. The return spring 14c may be a torsion spring. Thus, when the user's finger pushes the paper-taking cover 13 forward, the window W can be opened, as shown in fig. 4. After the paper is taken out, the paper taking cover plate 13 can be automatically closed under the action of the return spring 14c, so that external impurities such as dust, mosquitoes and the like can be prevented from invading into the self-service storing and taking cabinet 100.
Further, the paper-taking cover 13 may be a single-opening plate or a split plate, and the at least one hinge 14 may be disposed in four directions, i.e., up, down, left, and right, of the window W, which is not limited herein. In an alternative example, the paper-taking cover 13 is provided as a single-opening plate, one or two hinges 14 are provided above the window W, the return spring 14c may not be provided, and the paper-taking cover 13 may be automatically closed under the action of its own weight.
In addition, the paper-taking cover 13 may be made of a transparent material, such as a PC material with high light transmittance or glass, so that a user can see printed paper through the transparent paper-taking cover 13 and take out the printed paper.
As an alternative embodiment, the paper taking device 10 further includes a driving motor that drives the paper taking cover 13 through a connecting mechanism to automatically open or close the window W. The driving motor may be a rotary motor, and a connection mechanism, such as a rotary shaft, is fixed to one end of the paper-taking cover 13, and an output end of the driving motor is connected to the rotary shaft, so as to drive the rotary shaft to rotate to open or close the window W. The driving motor can also be a linear motor, one end of the paper taking cover plate 13 is sleeved on the rotating shaft, the back of the other end is connected with a connecting structure similar to a rod piece, and the driving motor drives the connecting mechanism to do linear motion, so that the other end of the paper taking cover plate 13 is driven to rotate relative to the rotating shaft to open or close the window W.
Furthermore, as mentioned above, when storing and taking out the express mail, the user is usually required to confirm the user identity after logging in the human-computer interaction interface of the self-service storing and taking cabinet, and then corresponding storing and taking work is executed. In order to quickly identify the identity information of the user, the self-service access cabinet 100 may further include a fingerprint recognition device 40, as shown in fig. 4. The fingerprint identification device 40 comprises a storage module and a display screen for interacting with a user, wherein the storage module is used for collecting and temporarily storing fingerprint data of the user, and then uploading the fingerprint data of the user to a server of a self-service receiving and dispatching system through a wired network or a wireless network so as to match the fingerprint data of the user with identity information of the user.
In order to make the arrangement space compact, the fingerprint recognition device 40 may be integrated with the paper fetching device 10, for example, a display screen is provided on an opening of one side plate of the paper storage slot 11 opposite to the window W, that is, an opening K provided on the second side plate 11b, as shown in fig. 3, so that a user can open the paper fetching cover 13 to touch the display screen. The fingerprint recognition device 40 is disposed on the paper fetching device 10, and is matched with the openable angle of the paper fetching cover plate 13 and the opening K preset on the second side plate 11b, so that the fingerprint recognition device 40 is effectively protected, and the fingerprint recognition device 40 is prevented from being damaged. In alternative examples, the fingerprint recognition device 40 may be disposed in other locations of the self-service access cabinet 100 that are convenient for the user to operate, and is not limited herein.
When a user or a courier accesses the express mail, the identity of the user or the courier can be identified by pressing a finger on a display screen of the fingerprint identification device 40, the step that the user can log in only by inputting information such as an account number and a password on a human-computer interaction interface is omitted, the problem that the user or the courier repeatedly inputs the information even is locked due to the input error of the password is avoided, the efficiency of accessing the express mail is improved, and the user experience is improved.
The self-service storing and taking cabinet 100 in the embodiment of the invention receives the electronic waybill paper discharged from the printing equipment 20 through the paper taking device 10, so that the paper is prevented from falling on the ground, and the paper taking device 10 is provided with the openable paper taking cover plate, so that foreign matters such as dust, mosquitoes and the like are prevented from invading the self-service storing and taking cabinet 100, and the service life of the self-service storing and taking cabinet is prolonged. In addition, the self-service access cabinet 100 is also integrated with the fingerprint identification device 40, so that the identity information of a user or an express delivery person can be quickly identified, the efficiency of accessing express items is improved, and the user experience is improved.
The embodiment of the invention can be applied to self-service storing and taking cabinets in the express industry, and can also be applied to other devices needing identity recognition and credential printing, such as self-service cash dispensers, vending machines, self-service oiling machines, self-service medical inquiry devices and the like.
Example two
The self-service delivery and receipt system 200 and the self-service delivery method 300 will be described in detail below in conjunction with the aforementioned self-service access cabinet 100 having fingerprint recognition and printing functions.
The self-service delivery and receipt system 200 includes: client 201, self-service access cabinet 100, and server 202, as shown in FIG. 5.
The client 201 is used for filling out mail booking information and sending the mail booking information to the server 202. The mail appointment information comprises the names, contact ways, addresses of the sender and the receiver, the weight and the size of the express mail and other related information.
The server 202 is used for receiving the mail booking information sent by the client, and the server 202 generates electronic waybill information.
The self-service access cabinet 100 is connected to the server 202, and is used for verifying user identity information, controlling the door of the cabinet to open, printing an electronic waybill and storing express mails, including but not limited to: the system comprises a human-computer interaction display unit, a fingerprint identification device for verifying the identity of a user, a printer for printing an electronic waybill, a door control device for a storage compartment and the like, wherein a human-computer interaction module comprises an output module for outputting the electronic waybill information and the number information of the storage compartment of a self-service access cabinet.
In addition, the self-service access cabinet 100 may further include one or more sensors disposed within the storage compartment of the self-service access cabinet 100 for detecting a state of the storage compartment 103 as empty. For example, the self-service access cabinet 100 detects that there is no express item in the current storage compartment, and sends a "free" message to the server; if the self-service access cabinet 100 detects that the express delivery exists in the current storage compartment, the self-service access cabinet sends 'occupation' information to the server so as to remind a user or a courier whether to access the express delivery.
Fig. 6 is a flow chart of a self-service mail sending method according to the second embodiment of the invention. The method 300 for sending the mail by self comprises the following steps:
step 301: the server receives mail sending reservation information sent by a client of a user and generates electronic waybill information;
in this step, the mail appointment information includes the names of the sender and the receiver, the contact information (e.g., mobile phone numbers or micro signals), the respective addresses and the related information of the express mail. The user can register the identity in the self-service receiving and dispatching system in advance. For example, a user may log in to a self-service delivery system APP or a web page of an express company on the internet or a mobile phone client, and fill in information such as names, telephones, and commonly used addressees. Therefore, the information related to the addressee is directly called during each login, the identity information of the addressee can be filled in at the client side during the posting of the express mail, the identity information of the commonly used addressee can also be stored, and the trouble of filling in during each posting is avoided. The related information of the express mail comprises but is not limited to the weight, the size, the category and the like of the express mail.
Step 302: the server positions the position of the user according to the client to send the position of the self-service access cabinet near the user to the client;
in this step, the position of the self-service access cabinet near the user is displayed on the client in a map form, so that the user can conveniently select the position.
In addition, after the server locates the position of the user according to the client, the server also sends the information of whether the storage compartment is free or not to the client, so that the user can conveniently select the proper time to send the mail.
Step 303: the self-service access cabinet scans the fingerprint of a user and detects whether the fingerprint information of the user is prestored in the server or the self-service access cabinet, if so, the following steps are executed; if not, after registering and collecting the fingerprint of the client, executing the following steps;
wherein the registering and collecting the fingerprint of the client comprises: the method comprises the steps of collecting the name of a user, collecting the fingerprint of the user and binding the mobile phone number or the micro-signal of the user.
Step 304: the self-service access cabinet automatically pops up electronic waybill information of a user, and the electronic waybill is automatically printed after the 'printing' is selected;
step 305: the self-service access cabinet prompts a user to select a spare position of a storage compartment and automatically opens a corresponding storage compartment door;
in this step, the user may store one express item in each storage compartment, or may place a plurality of express items in the same storage compartment.
Step 306: the user puts into the storage compartment of selection after pasting the electron waybill on the express mail, and the automatic closing stores compartment door, sends the mail and finishes.
Closing the storage compartment door, further comprising the steps of: after the self-service access cabinet detects the express mail in the storage compartment, the storage compartment door is automatically closed.
The self-service access cabinet 100 detects whether a vacant storage compartment exists in the self-service access cabinet in real time through a sensor, and when a courier takes away a courier in the storage compartment, the sensor cannot detect the courier, a vacant signal is sent to a server; when a user places the express in the storage compartment, the sensor sends an occupation signal to the server when detecting the express, and the server updates the signal to the client in real time, so that other users can acquire the information when inquiring whether the storage compartment is vacant.
In addition, after the sending is finished, the method also comprises the following steps: and the self-service access cabinet uploads the mail sending completion information of the electronic freight note to the server, and the information is respectively sent to the user and the client of the courier in the area where the self-service access cabinet is located by the server. In this way, the courier can schedule the pickup time by himself, and does not need to go to pickup immediately after receiving the notification. When the express delivery person is getting the express delivery, can detect fingerprint information through fingerprint identification device, transfer the electron waybill number that corresponds in the self-service access cabinet, open corresponding storage compartment in order to take away the express delivery.
As an alternative implementation mode, the user does not need to print the electronic waybill by himself, when the courier receives a notice of taking a courier to take the courier, after fingerprint information of the courier is detected through the fingerprint identification device, the electronic waybill number in the region where the courier is responsible is automatically called, the courier prints the electronic waybill, and the corresponding storage compartment door is opened, the electronic waybill is pasted on the courier and then the courier is taken away.
The self-service delivery method saves the time for handwriting the waybill, avoids the problem that the waybill paper is wasted due to the handwriting error of the waybill, saves the time for identity recognition, and enables users and couriers to freely arrange time, thereby improving the delivery efficiency and improving the user experience.
The foregoing discussion discloses and describes merely exemplary embodiments of the present invention. One skilled in the art will readily recognize from such discussion, and from the accompanying drawings and claims, that various changes, modifications and variations can be made therein without departing from the scope and spirit of the invention as defined in the following claims.
Claims (9)
1. A self-service mail sending method is characterized in that a self-service mail receiving and sending system is used for sending mails, the self-service mail receiving and sending system comprises a server, a client and a self-service access cabinet, and the self-service mail sending method comprises the following steps:
the server receives mail sending reservation information sent by a client of a user and generates electronic waybill information;
the server positions the position of the user according to the client to send the position of the self-service access cabinet near the user to the client;
the fingerprint identification device of the self-service access cabinet scans the fingerprint of a user and detects whether the fingerprint information of the user is prestored in the server or the self-service access cabinet, if so, the following steps are executed; if not, after registering and collecting the fingerprint of the client, executing the following steps;
the self-service access cabinet automatically pops up electronic waybill information of a user, and the electronic waybill is automatically printed after the 'printing' is selected;
the self-service access cabinet prompts a user to select a spare position of a storage compartment and automatically opens a corresponding storage compartment door;
the user pastes the electronic waybill on the express mail and then puts the electronic waybill into the selected storage compartment, and the door of the storage compartment is closed, so that the mail sending is finished;
the self-service storing and taking cabinet is provided with a printing device and a paper taking device, wherein the paper taking device comprises a paper storage groove, a guide plate and a paper taking cover plate; the paper storage slot is configured as a slot with a window, which is formed by a plurality of plate members, so as to accommodate the paper discharged from the paper outlet of the printing device; the guide plate is arranged on the outer side of the paper outlet and above the paper storage groove and used for guiding paper discharged from the paper outlet into the paper storage groove, the guide plate is a V-shaped plate, one V-shaped edge of the guide plate is fixed on the paper storage groove, the other V-shaped edge is close to the paper outlet and forms an angle with the paper outlet direction, and the upper end part of the other V-shaped edge is higher than the paper outlet; the paper taking cover plate is pivotally connected to the window of the paper storage groove to open or close the window; the fingerprint identification device is integrated on the inside plate of holding paper groove.
2. A method of self-service mailpiece according to claim 1, wherein the location of the self-service access cabinet in the vicinity of said user is displayed on the client in the form of a map.
3. A self-service mail method as in claim 1 wherein said mail appointment information includes the names, contact addresses, respective addresses and associated information of the sender and the recipient.
4. A method of self-service mail according to claim 1, wherein said mail is completed, further comprising the steps of:
and the self-service access cabinet uploads the mail sending completion information of the electronic freight note to the server, and the information is respectively sent to the user and the client of the courier in the area where the self-service access cabinet is located by the server.
5. A self-service mail sending method as claimed in claim 4, wherein when the courier takes the mail, the courier detects the fingerprint information through the fingerprint identification device, calls the corresponding electronic waybill number in the self-service access cabinet, and opens the corresponding storage compartment to take the mail.
6. A self-service mail sending method according to claim 5, wherein after the courier takes the mail, the self-service deposit and withdrawal cabinet does not detect the mail, and records the free information of the self-service deposit and withdrawal cabinet, otherwise, records the occupied information of the self-service deposit and withdrawal cabinet.
7. The method of self-service mailpiece according to claim 1, wherein said registering and collecting a customer fingerprint comprises: the method comprises the steps of collecting the name of a user, collecting the fingerprint of the user and binding the mobile phone number or the micro-signal of the user.
8. A method of self-mailing according to claim 1, wherein the server locating the location of the user according to the client, further comprising sending information to the client whether there are "free" storage compartments.
9. A method of self-mailing according to claim 1, wherein the closing of the storage compartment door further comprises the steps of:
after the self-service access cabinet detects the express mail in the storage compartment, the storage compartment door is automatically closed.
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| CN201710201848.4A CN107169692B (en) | 2017-03-30 | 2017-03-30 | Self-service mail sending method |
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