CN107169638A - Comprehensive performance quantizing method, device based on service handling with evaluation - Google Patents
Comprehensive performance quantizing method, device based on service handling with evaluation Download PDFInfo
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Abstract
The invention belongs to field of computer technology, there is provided a kind of comprehensive performance quantizing method, device based on service handling with evaluation.This method includes the service handling quantity for counting each employee, implementation procedure, service score value and integration capability value, for each business configuration difficulty score value, calculate the operating efficiency of each employee, examine the implementation procedure of each employee, obtain the execution standard degree of each employee, the service score value of business is accepted according to the operating efficiency of each employee and the employee and standard degree is performed, calculate the work values amount of each employee, according to the work values amount and integration capability value of each employee, it is determined that the comprehensive performance value of each employee, set the brightness value of icon corresponding to the employee.The present invention can be combined various dimensions synthesis sexual factor and employee is examined, be quantified comprehensive performance, improve the degree of accuracy calculated and treatment effeciency based on service handling and comprehensive performance quantizing method, the device evaluated.
Description
Technical field
The present invention relates to field of computer technology, and in particular to a kind of to be quantified based on service handling and the comprehensive performance of evaluation
Processing method, device.
Background technology
At present, the Performance Rating of service system employee is examined in the way of manually counting mostly, it is impossible to real
Now automatic score value is calculated, and artificial calculate can have human error unavoidably, often occur examination score value with actual score value error greatly, work
Make the low situation of efficiency.Generally, the artificial examination factor used that calculates is relatively simple, when the object person base number of performance appraisal is got over
Greatly, the data volume manually calculated increases.For the actual post feature of worker, length of service, schooling, relevant speciality
The difficulty of the factors such as level examination is also bigger, it is impossible to which the examination to comprehensive sexual factor is scored in real time, and reduction Whole Performance is examined
The fairness of core.
How to combine various dimensions synthesis sexual factor to examine employee, quantify comprehensive performance, improve the degree of accuracy calculated
And treatment effeciency, the problem of be those skilled in the art's urgent need to resolve.
The content of the invention
For defect of the prior art, the invention provides a kind of comprehensive performance quantization based on service handling with evaluation
Processing method, device, can combine various dimensions synthesis sexual factor and employee is examined, quantify comprehensive performance, improve what is calculated
The degree of accuracy and treatment effeciency.
In a first aspect, the present invention provides a kind of based on service handling and the comprehensive performance quantizing method evaluated, the party
Method includes：
Count the service handling quantity of each employee and the evaluation information of each business.
According to service handling quantity and evaluation information, the comprehensive performance of the employee is calculated.
The present invention provides another comprehensive performance quantizing method based on service handling with evaluation, and this method includes：
Information acquiring step：Count the service handling quantity of each employee；
Monitor the implementation procedure that each employee handles the business of having accepted；
Record has accepted the service score value of business；
The integration capability value of each employee is obtained, integration capability value includes burst service processing score value, particular client processing
Score value, service recommendations score value or aggressiveness level value；
Operating efficiency calculation procedure：For each business configuration difficulty score value；
According to the difficulty score value of the service handling quantity of each employee He each business, the work effect of each employee is calculated
Rate；
Work values amount calculation procedure：According to the regulation enforcement information of pre-acquiring, the implementation procedure of each employee is examined, is obtained
Take the execution standard degree of each employee；
The service score value of business is accepted according to the operating efficiency of each employee and the employee and standard degree is performed, calculated
The work values amount of each employee；
Comprehensive performance quantization step：According to the work values amount and integration capability value of each employee, it is determined that each employee
Comprehensive performance value；
Visualize step display：For each employee, icon is set；
According to the comprehensive performance value of each employee, the brightness value of icon corresponding to the employee is set.
Further, record has accepted the service score value of business, specifically includes：
Pre-recorded each of identification has accepted the service comment of business, obtains comment recognition result；
According to the comment score value mapping relations and comment recognition result of pre-acquiring, determine that each service for having accepted business is commented
Score value.
Based on above-mentioned any based on service handling and the comprehensive performance quantizing method embodiment evaluated, further,
The integration capability value of each employee is obtained, is specifically included：
Record processing procedure of each employee to burst service or particular client；
Obtain the service recommendations information or the positive test and appraisal information of service of each employee；
Burst service processing procedure is examined, the burst service processing score value of the employee is determined；
Particular client processing procedure is examined, the particular client processing score value of the employee is determined；
According to service recommendations information, the service recommendations score value of the employee is determined；
According to the positive test and appraisal information of service, the aggressiveness level value of the employee is determined；
Count burst service processing score value, particular client processing score value, service recommendations score value and the positive journey of each employee
Angle value, it is determined that the integration capability value of each employee.
Based on above-mentioned any based on service handling and the comprehensive performance quantizing method embodiment evaluated, further,
For each business configuration difficulty score value, specifically include：
According to the execution time of each business, the degree-of-difficulty factor of this business is determined；
It is each business configuration difficulty score value according to the degree-of-difficulty factor of each business.
Further, the execution time of each business is detected, the degree-of-difficulty factor of the business is determined, specifically includes：Statistics is every
The execution time of item business, it is determined that the minimum execution time；
According to the ratio for performing time and minimum execution time of each business, the degree-of-difficulty factor of each business is determined.
Further, after the execution time of each business is counted, this method also includes：
According to time span, the execution time of each business is ranked up, ranking results are formed；
The median of ranking results is set to the standard time.
Second aspect, the present invention provides a kind of based on service handling and the comprehensive performance quantification treatment device evaluated, the dress
Put including data obtaining module, operating efficiency computing module, work values amount computing module, comprehensive performance quantization modules and visual
Change display module, data obtaining module is used for the service handling quantity for counting each employee, and each employee of monitoring, which handles, have been accepted
The implementation procedure of business, record has accepted the service score value of business, obtains the integration capability value of each employee, integration capability value
Including burst service processing score value, particular client processing score value, service recommendations score value or aggressiveness level value.Operating efficiency calculates mould
Block is used to be each business configuration difficulty score value, is scored according to the difficulty of the service handling quantity of each employee and each business
Value, calculates the operating efficiency of each employee.Work values amount computing module is used for the regulation enforcement information according to pre-acquiring, examines
The implementation procedure of each employee, obtains the execution standard degree of each employee, according to the operating efficiency of each employee and the employee institute
Accept the service score value of business and perform standard degree, calculate the work values amount of each employee.Comprehensive performance quantization modules are used
In work values amount and integration capability value according to each employee, it is determined that the comprehensive performance value of each employee.Visualization shows mould
Block is used to set icon for each employee, according to the comprehensive performance value of each employee, sets the brightness of icon corresponding to the employee
Value.
Further, data obtaining module record accepted the service score value of business when, specifically for：The pre- note of identification
Each of record has accepted the service comment of business, obtains comment recognition result, according to the comment score value mapping relations of pre-acquiring and
Comment recognition result, determines each service score value for having accepted business.
Based on above-mentioned any based on service handling and the comprehensive performance quantification treatment device embodiment evaluated, further,
Data obtaining module when obtaining the integration capability value of each employee, specifically for：Each employee is recorded to burst service or spy
The processing procedure of different client, obtains the service recommendations information or the positive test and appraisal information of service of each employee, examines at burst service
Reason process, determines the burst service processing score value of the employee, examines particular client processing procedure, determine the particular client of the employee
Score value is handled, according to service recommendations information, the service recommendations score value of the employee is determined, according to the positive test and appraisal information of service, it is determined that
The aggressiveness level value of the employee, counts the burst service processing score value, particular client processing score value, service recommendations point of each employee
Value and aggressiveness level value, it is determined that the integration capability value of each employee.
As shown from the above technical solution, the comprehensive performance quantification treatment based on service handling with evaluation that the present embodiment is provided
Method, device, by handling the service handling quantity and business degree-of-difficulty factor of each employee, it is determined that the work effect of each employee
Rate, and implementation procedure when servicing score value and processing business is combined, the work values amount of the employee is determined, meanwhile, this method
The integration capability value of each employee can also be taken into account, the comprehensive performance quantified is provided for each employee, to improve the business of employee
Handle ability and service quality, enhancing customer service experience, it is to avoid artificial statistics, the phenomenon for calculating mistake, be particularly suitable for use in big
The calculation process of data volume, solves deficiency and difficulty of the artificial calculating in terms of big data quantity and various dimensions integrate sexual factor,
Help to realize fair performance appraisal, the degree of accuracy is high, it is ageing strong, information foundation is provided for the career development of employee, is easy to
Quickly accurately set up post rate sequence.
Therefore, the present embodiment can be combined many based on service handling and comprehensive performance quantizing method, the device evaluated
Dimension integrates sexual factor and employee is examined, and quantifies comprehensive performance, improves the degree of accuracy calculated and treatment effeciency.
Brief description of the drawings
, below will be to specific in order to illustrate more clearly of the specific embodiment of the invention or technical scheme of the prior art
The accompanying drawing used required in embodiment or description of the prior art is briefly described.In all of the figs, similar element
Or part is general by similar reference mark.In accompanying drawing, each element or part might not be drawn according to actual ratio.
Fig. 1 shows provided by the present invention a kind of based on service handling and the comprehensive performance quantizing method of evaluation
Method flow diagram；
Fig. 2 shows provided by the present invention a kind of based on service handling and the comprehensive performance quantification treatment device of evaluation
Structural representation.
Embodiment
The embodiment of technical solution of the present invention is described in detail below in conjunction with accompanying drawing.Following examples are only used for
Clearly illustrate technical scheme, therefore be intended only as example, and the protection of the present invention can not be limited with this
Scope.
It should be noted that unless otherwise indicated, technical term or scientific terminology used in this application should be this hair
The ordinary meaning that bright one of ordinary skill in the art are understood.
In a first aspect, a kind of comprehensive performance quantification treatment based on service handling with evaluation that the embodiment of the present invention is provided
Method, this method includes：
Count the service handling quantity of each employee and the evaluation information of each business.
According to service handling quantity and evaluation information, the comprehensive performance of the employee is calculated.
It is another based on service handling and the comprehensive performance quantizing method evaluated, knot that the embodiment of the present invention is provided
Fig. 1 is closed, this method includes：
Information acquiring step S1：Count the service handling quantity of each employee.Such as count each employee daily, weekly or often
The number of services that the moon is accepted.
The implementation procedure that each employee handles the business of having accepted is monitored, such as when employee performs each business, voucher is examined
The execution accuracy rate of accuracy rate and service regulation.
Record has accepted the service score value of business, such as sets the service of the business to comment according to the difficulty of handling of each business
Score value.
The integration capability value of each employee is obtained, integration capability value includes burst service processing score value, particular client processing
Score value, service recommendations score value or aggressiveness level value.
Operating efficiency calculation procedure S2：For each business configuration difficulty score value.
According to the difficulty score value of the service handling quantity of each employee He each business, the work effect of each employee is calculated
Rate.
Work values amount calculation procedure S3：According to the regulation enforcement information of pre-acquiring, the implementation procedure of each employee is examined,
Obtain the execution standard degree of each employee.
The service score value of business is accepted according to the operating efficiency of each employee and the employee and standard degree is performed, calculated
The work values amount of each employee.
Comprehensive performance quantization step S4：According to the work values amount and integration capability value of each employee, it is determined that each employee
Comprehensive performance value.
Visualize step display S5：For each employee, icon is set.
According to the comprehensive performance value of each employee, the brightness value of icon corresponding to the employee is set, will each employee
Comprehensive performance value is ranked up according to order from small to large, and determines that each comprehensive performance value maps to the brightness of pixel
Value, and image brightness values are set according to the brightness value of mapping, comprehensive performance value is higher, and corresponding icon brightness value is bigger.
, can be using the above method to daily, weekly or the operating efficiency of every month is transported in actual application
Calculation is handled, and specific formula for calculation is as follows：
Wherein, P is operating efficiency, KiFor the score value of i-th business, n is to specify the business item number in the period, XiFor
The difficulty score value of i-th business, TiFor the completion sum of i-th business, QjFor the completion matter of the jth item of i-th business
Amount, SjFor the service score value of the jth item of i-th business, EjFor the efficiency of the jth item of i-th business.
Meanwhile, this method can also calculate the service satisfaction that business has been accepted in the specified period, such as to it is all by
The service score value averaged of reason business, the average value of evaluation work efficiency determines operating efficiency, and combine difficulty scoring
The average value of value, determines work values amount.
As shown from the above technical solution, the comprehensive performance quantification treatment based on service handling with evaluation that the present embodiment is provided
Method, by handling the service handling quantity and business degree-of-difficulty factor of each employee, it is determined that the operating efficiency of each employee, and tie
Implementation procedure when service score value and processing business is closed, the work values amount of the employee is determined, meanwhile, this method can also be simultaneous
The integration capability value of each employee is turned round and look at, the comprehensive performance quantified is provided for each employee, to improve the business handling ability of employee
And service quality, enhancing customer service experience, it is to avoid artificial statistics, the phenomenon for calculating mistake, be particularly suitable for use in big data quantity
Calculation process, solves deficiency and difficulty of the artificial calculating in terms of big data quantity and various dimensions integrate sexual factor, contributes to reality
Existing fair performance appraisal, the degree of accuracy is high, ageing strong, and information foundation is provided for the career development of employee, is easy to quick accurate
Set up post rate sequence.
Therefore, the present embodiment can combine various dimensions based on service handling and the comprehensive performance quantizing method evaluated
Comprehensive sexual factor is examined to employee, quantifies comprehensive performance, improves the degree of accuracy calculated and treatment effeciency.
In order to further improve the present embodiment based on service handling and the processing for the comprehensive performance quantizing method evaluated
Efficiency, specifically, in terms of score value setting is serviced, this method to implement process as follows：Recognize each pre-recorded
The service comment of business is accepted, comment recognition result is obtained, is recognized and tied according to the comment score value mapping relations and comment of pre-acquiring
Really, each service score value for having accepted business is determined.For example, service comment can be satisfied, general, dissatisfied, it is right successively
The service score value answered is 5 points, 4 points and 3 points.Here, service comment can be identified for this method, according to the service of identification
Comment sets service score value, and the comment of character property is converted into quantifiable service score value, to calculate the comprehensive of each employee
Close performance and authentic communication is provided.
Wherein, in comment identification process, in order to improve the recognition rate and order of accuarcy of service comment, the present embodiment base
It is in the process that implements of comprehensive performance quantizing method of the service handling with evaluating：
Service evaluation sentence to be identified is obtained, each vocabulary treated in service evaluation sentence carries out lexical analysis, shape
Into analysis result, the part of speech to each vocabulary in the service evaluation sentence is labeled, according to analysis result, the cutting service
Sentence is evaluated, multiple sentence fragments are formed.According to the analysis result of each vocabulary in service evaluation sentence and the service sentence, really
The degree of association between fixed each vocabulary；According to the degree of association between each vocabulary, it is determined that vocabulary to be rejected, and by corresponding word to be rejected
Converge and deleted from sentence fragment, according to the part of speech of each vocabulary in the sentence fragment, each sentence fragment is filtered.According to
Meaning of one's words dictionary is mapped, and the vocabulary in the sentence fragment after filtering is carried out into standardization processing, fuzzy words such as is replaced by into specification
Chinese word.Semantics identity and meaning of one's words restructuring are carried out to the sentence fragment after standardization processing, the service evaluation sentence is obtained
The evaluation meaning of one's words.Using the evaluation meaning of one's words as comment recognition result, it is determined that service score value.Here, this method can be according to language
The degree of association in sentence between each vocabulary, it is determined that the vocabulary without related auxiliary description, that is, vocabulary to be rejected, and according to each vocabulary
Part of speech is filtered, and reduces the operand of semantics identity.Meanwhile, standardization processing is carried out to the vocabulary of sentence fragment, language is improved
Consciousness not with the meaning of one's words recombinate accuracy, in order to obtain it is accurate, reliably evaluate the meaning of one's words, the spoken and written languages that are particularly suitable for use in are used
Non-type situation, the identification scene for the evaluation that helps to open up service.
Specifically, in terms of integration capability value setting, the present embodiment is quantified based on service handling and the comprehensive performance of evaluation
The process that implements of processing method is：Processing procedure of each employee to burst service or particular client is recorded, obtains each
The service recommendations information of employee or the positive test and appraisal information of service, examine burst service processing procedure, determine the burst industry of the employee
Business processing score value, examines particular client processing procedure, determines the particular client processing score value of the employee, is believed according to service recommendations
Breath, determines the service recommendations score value of the employee, according to the positive test and appraisal information of service, determines the aggressiveness level value of the employee, counts
Burst service processing score value, particular client processing score value, service recommendations score value and the aggressiveness level value of each employee, it is determined that each
The integration capability value of employee.Here, this method can carry out many-sided investigation to employee, such as each employee reply burst service and
The processing procedure of particular client, service recommendations and the aggressiveness level to work that each employee is provided, determines integration capability value,
To excavate the professional ability of each employee comprehensively, the fairness of performance appraisal is improved, strengthens the accuracy of comprehensive performance, contributes to
Form benign cycle effect.
Specifically, in terms of difficulty score value setting, the present embodiment is quantified based on service handling and the comprehensive performance of evaluation
The process that implements of processing method is：According to the execution time of each business, the degree-of-difficulty factor of this business is determined, that is, is counted
The execution time of each business, it is determined that the minimum execution time, according to the ratio for performing time and minimum execution time of each business
Value, determines the degree-of-difficulty factor of each business.It is each business configuration difficulty score value according to the degree-of-difficulty factor of each business.
In actual application, the complexity of pending business is higher, and the corresponding execution time is also longer.Here, this method can
Ratio of the execution time of each business with performing the time is handled according to employee, the difficulty score value of this business is evaluated, accurately
Degree is high, is favorably improved the quantification treatment efficiency of comprehensive performance.
Meanwhile, this method can also provide the standard time for performing each business, i.e., when counting the execution of each business
Between after, according to time span, the execution time of each business is ranked up, formed ranking results, by ranking results
Digit is set to the standard time.Here, each employee according to the standard time, can evaluate the qualification of personal business, to promote
Enter the lifting of work quality.Meanwhile, this method can also be using the median in this cycle as the real time, by the upper cycle
Median is as the standard time, according to real time and standard time, and statistics changes difference, and such as real time is less than the standard time
When, represent that efficiency rises, otherwise, represent that efficiency declines.
In actual application, in order to improve service handling amount and service quality, specifically, comprehensive performance value is being obtained
Afterwards, this method can also be predicted analysis to service handling amount, and simplify the complexity of business, and it implements process
For：
Execution time and implementation procedure that each accepts business are counted, the intensive of each execution time for accepting business is calculated
Degree, according to the dense degree of the time of execution, obtains the execution period of the business, according to the implementation procedure of each business and holding
The row time, the execution number of times of each service point and execution frequency in the business are determined, such as important and not error-prone service point is held
Places number is higher, and important and error-prone service point performs number of times and execution frequency is of a relatively high, inessential but error-prone
Service point execution number of times is low, but of a relatively high execution frequency occurs once in a while, and inessential and not error-prone service point is performed
Number of times is low, and the high frequency without concentration performs number of times.According to the execution number of times of each service point and execution frequency, determine in the business
Key service point, according to the service logic of the business and key service point, update service point in the business execution number of times or
Execution sequence, such as according to execution frequency and execution number of times, you can reject inessential and error-prone service point.Here, this method
The practice condition of each business can be combined, the time is such as performed, predict each business daily, weekly or each season execution
Period, in order to adjust personnel's distribution, also, this method can also be according to performing number of times and performing frequency, it is determined that each clothes
The importance of business point, provides information reference to simplify business service, helps to simplify the implementation procedure of each business.
In actual application, in order to ensure each business stable operation, specifically, the business of each employee is being counted
Accept before quantity, this method can also detect the reliability of each business, implement process as follows：
The type of service of business to be detected is determined, transferring corresponding operational trials according to type of service instructs, according to business
Test instruction, extracts the service parameter in business to be detected, and builds business model, such as according to the network side parameter of service parameter
Network model is built, or terminal model is built according to the terminal parameter to be tested of service parameter.Record traffic model running process
Middle received operational order and operating time, according to operational trials instruction and business model, determine each node in business model
Effective execution time, according to the title or function of each node in business model, it is determined that the operational order with the node matching, root
According to effective execution time of the node, the operating time of the operational order is examined, the business for generating the business model performs smoothness
Degree or malfunctioning node, if generation malfunctioning node, according to the distributed architecture of each node in business model, determines fault inquiry road
Footpath, to provide detection foundation for testing staff.Here, this method is referred to by transferring operational trials corresponding with type of service
Order, extracts service parameter, builds business model, so that each operational order corresponding operating time is quickly examined, it is accurate to calculate
Business performs fluency, to ensure the application program stable operation of each business, also can be when counting the execution of each business
Between reference frame is provided.If there is malfunctioning node, this method can also provide fault inquiry path for testing staff, save failure
The investigation time, execution time and the complexity of manual testing is reduced, testing efficiency is improved.
Second aspect, the embodiment of the present invention provides a kind of comprehensive performance quantification treatment based on service handling with evaluating and filled
Put, with reference to Fig. 2, the device includes data obtaining module 1, operating efficiency computing module 2, work values amount computing module 3, synthesis
Performance quantization module 4 and visualization display module 5.Data obtaining module 1 is used for the service handling quantity for counting each employee, prison
The implementation procedure that each employee handles the business of having accepted is controlled, record has accepted the service score value of business, obtains each employee's
Integration capability value, integration capability value includes burst service processing score value, particular client processing score value, service recommendations score value or positive
Degree value.Operating efficiency computing module 2 is used to be each business configuration difficulty score value, according to the service handling number of each employee
The difficulty score value of amount and each business, calculates the operating efficiency of each employee.Work values amount computing module 3 is used for according to pre-
The regulation enforcement information of acquisition, examines the implementation procedure of each employee, the execution standard degree of each employee is obtained, according to every zooid
The operating efficiency of work and the employee accept the service score value of business and perform standard degree, calculate the work values of each employee
Amount.Comprehensive performance quantization modules 4 are used for work values amount and integration capability value according to each employee, it is determined that each employee's is comprehensive
Close performance value.Visualizing display module 5 is used to set icon for each employee, according to the comprehensive performance value of each employee, setting
The brightness value of icon corresponding to the employee.
As shown from the above technical solution, the comprehensive performance quantification treatment based on service handling with evaluation that the present embodiment is provided
Device, by handling the service handling quantity and business degree-of-difficulty factor of each employee, it is determined that the operating efficiency of each employee, and tie
Implementation procedure when service score value and processing business is closed, the work values amount of the employee is determined, meanwhile, the device can also be simultaneous
The integration capability value of each employee is turned round and look at, the comprehensive performance quantified is provided for each employee, to improve the business handling ability of employee
And service quality, enhancing customer service experience, it is to avoid artificial statistics, the phenomenon for calculating mistake, be particularly suitable for use in big data quantity
Calculation process, solves deficiency and difficulty of the artificial calculating in terms of big data quantity and various dimensions integrate sexual factor, contributes to reality
Existing fair performance appraisal, the degree of accuracy is high, ageing strong, and information foundation is provided for the career development of employee, is easy to quick accurate
Set up post rate sequence.
Therefore, the present embodiment can combine various dimensions based on service handling and the comprehensive performance quantification treatment device evaluated
Comprehensive sexual factor is examined to employee, quantifies comprehensive performance, improves the degree of accuracy calculated and treatment effeciency.
In order to further improve the present embodiment based on service handling and the processing for the comprehensive performance quantification treatment device evaluated
Efficiency, specifically, service score value setting in terms of, data obtaining module 1 record accepted the service score value of business when,
Each pre-recorded specifically for recognizing has accepted the service comment of business, comment recognition result is obtained, according to commenting for pre-acquiring
Language score value mapping relations and comment recognition result, determine each service score value for having accepted business.Here, the acquisition of information mould
Service comment can be identified for block 1, set service score value according to the service comment of identification, the comment of character property is converted
For quantifiable service score value, the comprehensive performance for each employee of calculating provides authentic communication.
Specifically, in terms of integration capability value setting, data obtaining module 1 is obtaining the integration capability value of each employee
When, specifically for recording processing procedure of each employee to burst service or particular client, obtain the service recommendations of each employee
Information or the positive test and appraisal information of service, examine burst service processing procedure, determine the burst service processing score value of the employee, examine
Particular client processing procedure, determines the particular client processing score value of the employee, according to service recommendations information, determines the clothes of the employee
Business suggestion score value, according to the positive test and appraisal information of service, determines the aggressiveness level value of the employee, counts the burst service of each employee
Score value, particular client processing score value, service recommendations score value and aggressiveness level value are handled, it is determined that the integration capability value of each employee.
Here, the data obtaining module 1 can carry out many-sided investigation to employee, such as each employee tackles burst service and particular client
Processing procedure, service recommendations and the aggressiveness level to work that each employee is provided determine integration capability value, to dig comprehensively
The professional ability of each employee is dug, the fairness of performance appraisal is improved, strengthens the accuracy of comprehensive performance.
Finally it should be noted that：Various embodiments above is merely illustrative of the technical solution of the present invention, rather than its limitations；To the greatest extent
The present invention is described in detail with reference to foregoing embodiments for pipe, it will be understood by those within the art that：Its according to
The technical scheme described in foregoing embodiments can so be modified, or which part or all technical characteristic are entered
Row equivalent substitution；And these modifications or replacement, the essence of appropriate technical solution is departed from various embodiments of the present invention technology
The scope of scheme, it all should cover among the claim of the present invention and the scope of specification.
Claims (10)
1. a kind of comprehensive performance quantizing method based on service handling with evaluation, it is characterised in that including：
Count the service handling quantity of each employee and the evaluation information of each business；
According to service handling quantity and evaluation information, the comprehensive performance of the employee is calculated.
2. a kind of comprehensive performance quantizing method based on service handling with evaluation, it is characterised in that including：
Information acquiring step：Count the service handling quantity of each employee；
Monitor the implementation procedure that each employee handles the business of having accepted；
Record has accepted the service score value of business；
The integration capability value of each employee is obtained, the integration capability value includes burst service processing score value, particular client processing
Score value, service recommendations score value or aggressiveness level value；
Operating efficiency calculation procedure：For each business configuration difficulty score value；
According to the difficulty score value of the service handling quantity of each employee He each business, the operating efficiency of each employee is calculated；
Work values amount calculation procedure：According to the regulation enforcement information of pre-acquiring, the implementation procedure of each employee is examined, obtains every
The execution standard degree of individual employee；
The service score value of business is accepted according to the operating efficiency of each employee and the employee and standard degree is performed, calculates each
The work values amount of employee；
Comprehensive performance quantization step：According to the work values amount and integration capability value of each employee, it is determined that the synthesis of each employee
Performance value；
Visualize step display：For each employee, icon is set；
According to the comprehensive performance value of each employee, the brightness value of icon corresponding to the employee is set.
3. according to claim 2 based on service handling and the comprehensive performance quantizing method evaluated, it is characterised in that
The service score value for recording the business that accepted, is specifically included：
Pre-recorded each of identification has accepted the service comment of business, obtains comment recognition result；
According to the comment score value mapping relations of pre-acquiring and the comment recognition result, determine that each service for having accepted business is commented
Score value.
4. according to claim 2 based on service handling and the comprehensive performance quantizing method evaluated, it is characterised in that
The integration capability value for obtaining each employee, is specifically included：
Record processing procedure of each employee to burst service or particular client；
Obtain the service recommendations information or the positive test and appraisal information of service of each employee；
The burst service processing procedure is examined, the burst service processing score value of the employee is determined；
The particular client processing procedure is examined, the particular client processing score value of the employee is determined；
According to the service recommendations information, the service recommendations score value of the employee is determined；
According to the positive test and appraisal information of the service, the aggressiveness level value of the employee is determined；
Burst service processing score value, particular client processing score value, service recommendations score value and the aggressiveness level value of each employee is counted,
It is determined that the integration capability value of each employee.
5. according to claim 2 based on service handling and the comprehensive performance quantizing method evaluated, it is characterised in that
Described is each business configuration difficulty score value, is specifically included：
According to the execution time of each business, the degree-of-difficulty factor of this business is determined；
It is each business configuration difficulty score value according to the degree-of-difficulty factor of each business.
6. according to claim 5 based on service handling and the comprehensive performance quantizing method evaluated, it is characterised in that
The execution time of each business is detected, the degree-of-difficulty factor of the business is determined, specifically includes：
The execution time of each business is counted, it is determined that the minimum execution time；
According to the ratio for performing time and minimum execution time of each business, the degree-of-difficulty factor of each business is determined.
7. according to claim 6 based on service handling and the comprehensive performance quantizing method evaluated, it is characterised in that
After the execution time for counting each business, this method also includes：
According to time span, the execution time of each business is ranked up, ranking results are formed；
The median of the ranking results is set to the standard time.
8. a kind of comprehensive performance quantification treatment device based on service handling with evaluation, it is characterised in that including：
Data obtaining module：Service handling quantity for counting each employee, monitors each employee and handles the business of having accepted
Implementation procedure, record has accepted the service score value of business, obtains the integration capability value of each employee, the integration capability value bag
Include burst service processing score value, particular client processing score value, service recommendations score value or aggressiveness level value；
Operating efficiency computing module：For for each business configuration difficulty score value, according to the service handling quantity of each employee
With the difficulty score value of each business, the operating efficiency of each employee is calculated；
Work values amount computing module：For the regulation enforcement information according to pre-acquiring, the implementation procedure of each employee is examined, is obtained
Take the execution standard degree of each employee, according to the operating efficiency of each employee and the employee accept the service score value of business with
Standard degree is performed, the work values amount of each employee is calculated；
Comprehensive performance quantization modules：For the work values amount and integration capability value according to each employee, it is determined that each employee
Comprehensive performance value；
Visualize display module：For setting icon for each employee, according to the comprehensive performance value of each employee, the employee is set
The brightness value of corresponding icon.
9. according to claim 8 based on service handling and the comprehensive performance quantification treatment device evaluated, it is characterised in that
Described information acquisition module record accepted the service score value of business when, specifically for：Recognize each pre-recorded
The service comment of business has been accepted, comment recognition result has been obtained, according to the comment score value mapping relations and the comment of pre-acquiring
Recognition result, determines each service score value for having accepted business.
10. according to claim 8 based on service handling and the comprehensive performance quantification treatment device evaluated, it is characterised in that
Described information acquisition module when obtaining the integration capability value of each employee, specifically for：Each employee is recorded to burst
The processing procedure of business or particular client, obtains the service recommendations information or the positive test and appraisal information of service of each employee, inspection institute
Burst service processing procedure is stated, the burst service processing score value of the employee is determined, examines the particular client processing procedure, it is determined that
The particular client processing score value of the employee, according to the service recommendations information, determines the service recommendations score value of the employee, according to institute
Service actively test and appraisal information is stated, the aggressiveness level value of the employee is determined, the burst service processing score value, special of each employee is counted
Client's processing score value, service recommendations score value and aggressiveness level value, it is determined that the integration capability value of each employee.
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