Embodiment
The embodiments of the invention provide the method and client and system that a kind of number goes directly, gone directly for reducing user
The stand-by period of service, improve the usage experience of user and the efficiency of telephone service.
At present, large-scale public service platform can all provide hot-line service, such as China Mobile 10086, house public affairs product
Golden service hotline 12329 and China Merchants Bank's service hotline 95555, user can provide self-service when dialing service hotline, typically
The service of voice service or voice visual menu services, wherein self-assisted voice is often in voice broadcast service process, it may appear that
User has no knowledge about that how to operate listens to again, it is necessary to return to main menu after report terminates, the problem of re-operating;And language
Sounds visual menu is then after the Service Phone that user dials is connected, just to show corresponding services menu to user, causes to use
Family is when Service Phone trunks busy or Service Phone connect obstructed, it is impossible to obtains corresponding service, so causes the use of user
Experience is poor, and a kind of number that the present invention is provided through method and client and system, can improve user in service
The problem of phone can not obtain respective service when connecing obstructed, improves the usage experience of user and the efficiency of telephone service.
For ease of understanding, the method that a kind of number in the embodiment of the present invention goes directly will be described below, referring to Fig. 1, this
The one embodiment for the method that a kind of number in inventive embodiments goes directly includes:
101st, the number that user inputs on dialing interface is received;
User is when selecting the hot-line service of public service platform, it is necessary to input hot line in the dialing interface of client
Service number, client is after user inputs hotline service number by dialing interface, you can receive hotline service number.
Wherein, user can input the number in several ways, and specific input mode is entered in the following embodiments
Row is explained.
102nd, check numbers and matched;
Client is received after the hot-line service number of input, and the number is matched, and wherein client can be with
Preferential number is matched in the local database, if it fails to match, can also be sent the number to server, be utilized service
The database of device is matched, or client simultaneously can be matched the number in client and server, and to matching
The result gone out mutually merges, and is shown in client.
If the 103, the match is successful, number information and the services menu associated with number are shown to user.
The number is after client or server matches success, and client shows the correlation of hotline service number to user
Information and the services menu associated with hotline service number, wherein services menu can be associated with service by numeral, with logical
Some numeral for receiving user's input is crossed, to provide a user certain specific service, for example:In common reserve fund service hotline
In 12329,1- common reserve fund inquirys into balance;2- common reserve funds are extracted;3- common reserve funds strange land is transferred to;4- common reserve funds are produced;Can also be
The services menu associated with hotline service number is shown on display interface by the pattern of suspension button, here for display circle
The display format of services menu is not particularly limited on face.
Looked into it should be noted that the relation between numeral and service is only illustration or 3- common reserve fund remaining sums
Ask, 6- common reserve funds are extracted, the incidence relation between numeral and service is not especially limited herein.
The embodiment of the present invention receive user input number when, i.e., by display interface to user show number information and
The services menu associated with the number, it is to avoid the problem of user when Service Phone connects obstructed can not obtain respective service,
The stand-by period of the through service of user is reduced simultaneously, improves the usage experience of user and the efficiency of telephone service.
For ease of understanding, the method that a kind of number being described below in detail in the embodiment of the present invention goes directly, wherein, client
The number that user inputs on dialing interface can be received by two ways, is illustrated from every side below:
First, number of the user on dialing interface by being manually entered is received;
Referring to Fig. 2, in the embodiment of the present invention a kind of through method of number another embodiment, including:
201st, number of the user on dialing interface by being manually entered is received;
User can pass through manual when selecting the hot-line service of public service platform in the dialing interface of client
Hotline service number is inputted, client is after user inputs hotline service number by dialing interface, you can receive hot line clothes
Business number.
202nd, check numbers and matched;
Client is received after the hot-line service number of input, and the number is matched, and wherein client can be with
Preferential number is matched in the local database, if it fails to match, can also be sent the number to server, be utilized service
The database of device is matched, or client simultaneously can be matched the number in client and server, and to matching
The result gone out mutually merges, and is shown in client.
If the 203, the match is successful, number information and the services menu associated with number are shown to user;
The number is after client or server matches success, and client shows the correlation of hotline service number to user
Information and the services menu associated with hotline service number, wherein services menu can be associated with service by numeral, with logical
Some numeral for receiving user's input is crossed, to provide a user certain specific service, for example:In common reserve fund service hotline
In 12329,1- common reserve fund inquirys into balance;2- common reserve funds are extracted;3- common reserve funds strange land is transferred to;4- common reserve funds are produced;Can also be
The services menu associated with hotline service number is shown on the display interface of display screen by the pattern of suspension button, it is right here
It is not particularly limited in the display format of services menu on display interface.
Looked into it should be noted that the relation between numeral and service is only illustration or 3- common reserve fund remaining sums
Ask, 6- common reserve funds are extracted, the incidence relation between numeral and service is not especially limited herein.
Wherein number information includes the ownership place of number, the service side's title and the type of number of number, such as in input
After 12329, client can show that welcome enters common reserve fund service centre, and show on display interface services menu.
204th, the quick service that user is selected by services menu is received;
User passes through the display interface on client display screen, it is seen that after digital service menu, can be according to the need of itself
Ask, choose and input the numeral that correlation is serviced with self-demand, client is after the numeral of user's input is received, you can according to
Relation between preset numeral and service, receives quick service of the user by digital service menu setecting, such as user
Input numeral 1, client can receive the common reserve fund inquiry into balance request of user.
It is understood that user can also fast be serviced by the suspension button selection of client, here for display
The form of services menu is not particularly limited.
Wherein, client can also receive the quick service of user's selection by two ways, and client can both connect
The quick service that user is selected by manual mode is received, the quick clothes that user is selected by way of voice can also be received
Business, i.e., user can manually select 1 on display interface, directly can also say numeral 1 to client, client passes through above-mentioned
Two ways can receive the quick service of user's selection.
205th, quick service request is sent to server;
After client receives the numeral 1 of user's input or the common reserve fund inquiry into balance that directly inputs of user services, i.e., to
Server sends common reserve fund inquiry into balance request, and server is upon receiving the request, you can according to the request, and returning and be somebody's turn to do please
Ask corresponding request response, i.e., the common reserve fund inquiry into balance page corresponding with common reserve fund inquiry into balance.
If the 206, client is online, the quick service request response sent by server is received;
Client to server when sending quick service request, while judging whether client networks online, if client
End networking is online, you can receive more than quick service request response, the i.e. common reserve fund corresponding with common reserve fund inquiry into balance request
Volume query page.
207th, according to quick service request response, default interactive service interface is shown to user;
Client is aobvious to user according to the quick service request response after the quick service request of server success response
Show that default interactive service interface, i.e. client after server success response common reserve fund inquiry into balance request, are shown to user
Common reserve fund inquiry into balance interface.
If the 208, client is not online, user network loading error is shown, please set after network and reload.
After step 205, if client judges that client is not networked when sending quick service request to server
Online, then user network loading error is shown on the client, asks user to be reloaded after network is set.
The embodiment of the present invention receive user input number when, i.e., by display interface to user show number information and
The services menu associated with the number, and after user is by the quick service of services menu selection, directly display default friendship
Mutual service interface, and when client is not online, then points out user to reset and is reloaded after network, it is to avoid user exists
The problem of Service Phone can not obtain respective service when connecing obstructed, while reducing the stand-by period of the through service of user, improves
The usage experience and the efficiency of telephone service of user.
2nd, user's number by phonetic entry on dialing interface is received;
Referring to Fig. 3, in the embodiment of the present invention a kind of through method of number another embodiment, including:
301st, user's number by phonetic entry on dialing interface is received;
User can pass through voice when selecting the hot-line service of public service platform in the dialing interface of client
Hotline service number is inputted, client is after user inputs hotline service number by dialing interface, you can receive hot line clothes
Business number.
302nd, check numbers and matched;
If the 303, the match is successful, number information and the services menu associated with number are shown to user;
304th, the quick service that user is selected by services menu is received;
305th, quick service request is sent to server;
If the 306, client is online, the quick service request response sent by server is received;
307th, according to quick service request response, default interactive service interface is shown to user;
If the 308, client is not online, user network loading error is shown, please set after network and reload.
Need explanation when, step 302 in the present embodiment to 308 and the step 202 in embodiment described in Fig. 2 to 208
Similar, here is omitted.
The embodiment of the present invention receive user input number when, i.e., by display interface to user show number information and
The services menu associated with the number, and after user is by the quick service of services menu selection, directly display default friendship
Mutual service interface, and when client is not online, then points out user to reset and is reloaded after network, it is to avoid user exists
The problem of Service Phone can not obtain respective service when connecing obstructed, while reducing the stand-by period of the through service of user, improves
The efficiency of telephone service.
The method that a kind of number in the embodiment of the present invention goes directly is described above is, be will be described below in the embodiment of the present invention
Client, request refers to Fig. 4, and a kind of one embodiment of client in the embodiment of the present invention includes:
First receiving unit 401, for receiving the number that user inputs on dialing interface;
Matching unit 402, for being matched to the number;
First display unit 403, for when the match is successful, to the user show the number information and with described number
The services menu of code-phase association.
It should be noted that the effect of each unit is similar with the effect of the client described in Fig. 1 in the embodiment of the present invention, tool
Here is omitted for body.
The embodiment of the present invention passes through the first display when receiving the number that user inputs by the first receiving unit 401
Unit 402 shows number information and the services menu associated with the number to user, it is to avoid user connects not in Service Phone
The problem of can not obtaining respective service when logical, while reducing the stand-by period of the through service of user, improves the use of user
Experience and the efficiency of telephone service.
For ease of understanding, a kind of client in the embodiment of the present invention is described below in detail, wherein client can pass through
Two ways receives the number of user's input, is described in detail from every side below,
First, the number that user is manually entered on dialing interface is received;
Referring to Fig. 5, a kind of another embodiment of client in the embodiment of the present invention includes:
First receiving unit 501, for receiving the number that user inputs on dialing interface;
Matching unit 502, for being matched to the number;
First display unit 503, for when the match is successful, to the user show the number information and with described number
The services menu of code-phase association.
Second receiving unit 504, for receiving the quick service that the user is selected by the services menu;
Transmitting element 505, for sending quick service request to server;
3rd receiving unit 506, for when the client is online, receiving the quick service sent by the server
Request response;
Second display unit 507, for according to the quick service request response, default interaction to be shown to the user
Service interface.
Wherein, the first receiving unit 501 includes:
First receiving module 5011, for receiving the number that user is manually entered on dialing interface.
Matching unit 502 includes:
First matching module 5021, for locally being matched to the number;
And/or,
Second matching module 5022, for the number to be sent to server so that the number is carried out in server
Matching.
In addition, above-mentioned client also includes:
3rd display unit 508, for when client is not online, showing user network loading error, network please be set
After reload.
It should be noted that the effect of each unit and the client in embodiment described in Fig. 2 in the embodiment of the present invention
Effect is similar, and specific here is omitted.
The embodiment of the present invention passes through the first display when receiving the number that user inputs by the first receiving unit 501
Unit 503 shows number information and the services menu associated with the number to user, and passes through the second receiving unit in user
After the 504 quick service of services menu selection, default interactive service interface is directly displayed, when client is not online, is passed through
3rd display unit 508 prompting user resets and reloaded after network, it is to avoid user when Service Phone connects obstructed without
The problem of method obtains respective service, while reduce the stand-by period of the through service of user, improve user usage experience and
The efficiency of telephone service.
2nd, the number of user's phonetic entry on dialing interface is received;
Referring to Fig. 6, a kind of another embodiment of client in the embodiment of the present invention includes:
First receiving unit 601, for receiving the number that user inputs on dialing interface;
Matching unit 602, for being matched to the number;
First display unit 603, for when the match is successful, to the user show the number information and with described number
The services menu of code-phase association.
Second receiving unit 604, for receiving the quick service that the user is selected by the services menu;
Transmitting element 605, for sending quick service request to server;
3rd receiving unit 606, for when the client is online, receiving the quick service sent by the server
Request response;
Second display unit 607, for according to the quick service request response, default interaction to be shown to the user
Service interface.
Wherein, the first receiving unit 601 includes:
Second receiving module 6012, the number for receiving user's phonetic entry on dialing interface.
Matching unit 602 includes:
First matching module 6021, for locally being matched to the number;
And/or,
Second matching module 6022, for the number to be sent to server so that the number is carried out in server
Matching.
In addition, above-mentioned client also includes:
3rd display unit 608, for when client is not online, showing user network loading error, network please be set
After reload.
It should be noted that the effect of each unit and the client in embodiment described in Fig. 3 in the embodiment of the present invention
Effect is similar, and specific here is omitted.
The embodiment of the present invention passes through the first display when receiving the number that user inputs by the first receiving unit 601
Unit 603 shows number information and the services menu associated with the number to user, and passes through the second receiving unit in user
After the 604 quick service of services menu selection, default interactive service interface is directly displayed, when client is not online, is passed through
3rd display unit 608 prompting user resets and reloaded after network, it is to avoid user when Service Phone connects obstructed without
The problem of method obtains respective service, while reduce the stand-by period of the through service of user, improve user usage experience and
The efficiency of telephone service.
A kind of through system of number, including the client 701 in above-described embodiment are additionally provided in the embodiment of the present invention,
And server 702, wherein server 702 is for when receiving the number of client transmission, checking numbers and being matched;In matching
During success, number information and the services menu associated with number are sent to client.
It should be noted that the effect of client 701 is similar with the effect of the client in above-described embodiment, specifically herein
Repeat no more.
It is understood that in the embodiment of the present invention, client can also be described from hardware point of view, the present invention
The client of embodiment includes:Processor, memory and storage are in memory and the computer that can run on a processor
Program, realizes the step of being based on client operation in each above-mentioned embodiment of the method during computing device computer program, or,
The function of each module of client in above-described embodiment is realized during computing device computer program, before same section can refer to
Text, here is omitted.
Exemplary, computer program can be divided into one or more module/units, and one or more module/
Unit is stored in memory, and by computing device, to complete the present invention.One or more module/units can be energy
Enough complete the series of computation machine programmed instruction section of specific function, the instruction segment is used to describing computer program in the client
Implementation procedure, specifically can refer to the explanation of each module of client, here is omitted.
Wherein, client may include but be not limited only to processor, memory, it will be understood by those skilled in the art that this is said
Bright is only the example of client, does not constitute the restriction to client, can include parts more more or less than the explanation,
Some parts or different parts are either combined, such as client can also include input-output equipment, network insertion and set
Standby, bus etc..
Alleged processor can be CPU (Central Processing Unit, CPU), can also be it
His general processor, digital signal processor (Digital Signal Processor, DSP), application specific integrated circuit
(Application Specific Integrated Circuit, ASIC), ready-made programmable gate array (Field-
Programmable Gate Array, FPGA) or other PLDs, discrete gate or transistor logic,
Discrete hardware components etc..General processor can be microprocessor or the processor can also be any conventional processor
Deng processor is the control centre of client, utilizes various interfaces and the various pieces of the whole client of connection.
Memory can be used for storage computer program and/or module, and processor is stored in memory by operation or execution
Interior computer program and/or module, and the data being stored in memory are called, realize the various functions of client.Deposit
Reservoir can mainly include storing program area and storage data field, wherein, storing program area can storage program area, at least one work(
Application program needed for energy etc.;Storage data field can be stored uses created data (such as patch library) etc. according to mobile phone.
In addition, memory can include high-speed random access memory, can also include nonvolatile memory, for example hard disk, internal memory,
Plug-in type hard disk, intelligent memory card (Smart Media Card, SMC), secure digital (Secure Digital, SD) card dodges
Deposit card (Flash Card), at least one disk memory, flush memory device or other volatile solid-state parts.
It is apparent to those skilled in the art that, for convenience and simplicity of description, the system of foregoing description,
The specific work process of device and unit, may be referred to the corresponding process in preceding method embodiment, will not be repeated here.
In several embodiments provided herein, it should be understood that disclosed system, apparatus and method can be with
Realize by another way.For example, device embodiment described above is only schematical, for example, the unit
Divide, only a kind of division of logic function there can be other dividing mode when actually realizing, such as multiple units or component
Another system can be combined or be desirably integrated into, or some features can be ignored, or do not perform.It is another, it is shown or
The coupling each other discussed or direct-coupling or communication connection can be the indirect couplings of device or unit by some interfaces
Close or communicate to connect, can be electrical, machinery or other forms.
The unit illustrated as separating component can be or may not be it is physically separate, it is aobvious as unit
The part shown can be or may not be physical location, you can with positioned at a place, or can also be distributed to multiple
On NE.Some or all of unit therein can be selected to realize the mesh of this embodiment scheme according to the actual needs
's.
In addition, each functional unit in each embodiment of the invention can be integrated in a processing unit, can also
That unit is individually physically present, can also two or more units it is integrated in a unit.Above-mentioned integrated list
Member can both be realized in the form of hardware, it would however also be possible to employ the form of SFU software functional unit is realized.
If the integrated unit is realized using in the form of SFU software functional unit and as independent production marketing or used
When, it can be stored in a computer read/write memory medium.Understood based on such, technical scheme is substantially
The part contributed in other words to prior art or all or part of the technical scheme can be in the form of software products
Embody, the computer software product is stored in a storage medium, including some instructions are to cause a computer
Equipment (can be personal computer, server, or network equipment etc.) performs the complete of each embodiment methods described of the invention
Portion or part steps.And foregoing storage medium includes:USB flash disk, mobile hard disk, read-only storage (ROM, Read-Only
Memory), random access memory (RAM, Random Access Memory), magnetic disc or CD etc. are various can store journey
The medium of sequence code.
Described above, the above embodiments are merely illustrative of the technical solutions of the present invention, rather than its limitations;Although with reference to before
Embodiment is stated the present invention is described in detail, it will be understood by those within the art that:It still can be to preceding
State the technical scheme described in each embodiment to modify, or equivalent substitution is carried out to which part technical characteristic;And these
Modification is replaced, and the essence of appropriate technical solution is departed from the spirit and scope of various embodiments of the present invention technical scheme.