CN107016475B - Method and device for electric commerce worksheet system platformization - Google Patents
Method and device for electric commerce worksheet system platformization Download PDFInfo
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- CN107016475B CN107016475B CN201610058435.0A CN201610058435A CN107016475B CN 107016475 B CN107016475 B CN 107016475B CN 201610058435 A CN201610058435 A CN 201610058435A CN 107016475 B CN107016475 B CN 107016475B
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Abstract
The invention provides a method and a device for the platform of an e-commerce work order system, which can support a plurality of peripheral systems to issue work orders, efficiently and standardizedly realize the interaction between the work order system and the peripheral systems, and orderly and efficiently finish work order follow-up while meeting different requirements of each system. The method comprises the following steps: creating and configuring a channel on a work order system, the configuring the channel comprising: appointing a peripheral system which utilizes the channel to interact with a work order system, appointing a work order department which processes the service of the peripheral system and appointing a message queue so as to transmit the interactive message of the work order system and the peripheral system; setting an access scheme configuration for the channel, the access scheme configuration comprising: initiating scheme configuration, feedback scheme configuration, and field template configuration.
Description
Technical Field
The invention relates to the technical field of computers and software thereof, in particular to a method and a device for realizing the platform of an E-commerce worksheet system.
Background
The work order system is a system which records, processes and tracks the completion condition of a work, is used for communication between internal personnel and resources, perfectly coordinates in an information flow and a work flow through a systematized and standardized processing flow, and has the characteristics of batch, timeliness and performance. The work order system is used as a main communication tool for the internal and peripheral systems of the group, and the shoulder is responsible for the task. The peripheral system mentioned here includes two aspects, on one hand, it refers to the system inside the group except the work order system itself, such as the distribution system; another aspect refers to corporate peripheral systems, such as hel, mobile, etc. merchant systems. How to efficiently and standardize the interaction between the work order system and the peripheral system is a key research.
The interaction between the existing worksheet system and the peripheral system is mostly performed through single-point configuration (i.e. unified configuration), but due to the difference of some peripheral system parameters, the single-point configuration cannot meet the interaction between the multiple systems. In addition, because the work order requires a large amount of information to be maintained, the peripheral system corresponds to different organization structures of the work order system in the process of interacting with the work order system, and if a system to be accessed subsequently exists, pressure is undoubtedly caused on the information maintenance of the work order system.
Disclosure of Invention
In view of this, the present invention provides a method and an apparatus for platform-based e-commerce work order system, which can support multiple peripheral systems to issue work orders, efficiently and standardize the interaction between the work order system and the peripheral systems, and orderly and efficiently complete the work order follow-up while satisfying different requirements of each system.
To achieve the above object, according to one aspect of the present invention, a method for the system-based platform of e-commerce worksheets is provided.
The method for the system platform of the E-commerce worksheet comprises the following steps: creating and configuring a channel on a work order system, the configuring the channel comprising: appointing a peripheral system which utilizes the channel to interact with a work order system, appointing a work order department which processes the service of the peripheral system and appointing a message queue so as to transmit the interactive message of the work order system and the peripheral system; setting an access scheme configuration for the channel, the access scheme configuration comprising: initiating scheme configuration, feedback scheme configuration, and field template configuration.
Optionally, configuring the channel further comprises: and assigning an identification code on the channel as an identifier of the channel and a certain peripheral system.
Optionally, configuring the channel further comprises: and performing special processing setting in the channel according to the corresponding work order department, wherein the special processing setting comprises setting source system identification, source type identification, allowed interaction times and initiating conditions.
Optionally, the method further comprises: and according to different service types of the peripheral system, the service processing modes of the corresponding work order departments in the work order system are configured in a differentiated mode.
Optionally, the method further comprises: and setting a worker timing task in the work order system and monitoring the work order state.
To achieve the above object, according to another aspect of the present invention, there is provided an apparatus for electric commerce work order system platformization.
The device for the system platform of the E-commerce worksheet comprises: a channel configuration module, configured to create and configure a channel on a work order system, where configuring the channel includes: appointing a peripheral system which utilizes the channel to interact with a work order system, appointing a work order department which processes the service of the peripheral system and appointing a message queue so as to transmit the interactive message of the work order system and the peripheral system; an access scheme configuration module, configured to set an access scheme configuration for the channel, where the access scheme configuration includes: initiating scheme configuration, feedback scheme configuration, and field template configuration.
Optionally, the channel configuration module is further configured to assign an identification code on the channel as an identifier of the channel and a certain peripheral system.
Optionally, the channel configuration module is further configured to: and performing special processing setting in the channel according to the corresponding work order department, wherein the special processing setting comprises setting source system identification, source type identification, allowed interaction times and initiating conditions.
Optionally, the apparatus further includes a differentiation configuration module, configured to differentiate, according to a difference in service types of the peripheral system, a manner in which a corresponding work order department in the work order system handles the service.
Optionally, the apparatus further comprises: and the timing task module is used for setting a worker timing task in the work order system and monitoring the work order state.
According to another aspect of the embodiments of the present invention, there is also provided an electronic device, including:
one or more processors;
a storage device for storing one or more programs,
when executed by the one or more processors, cause the one or more processors to implement the method of any of the embodiments described above.
According to another aspect of the embodiments of the present invention, there is also provided a computer readable medium, on which a computer program is stored, which when executed by a processor implements the method of any of the above embodiments.
According to the technical scheme of the invention, a platform for efficiently requesting and feeding back the work order is formed by configuring different channels, corresponding to different mappings and configuring an initiating scheme and a feedback scheme during access, so that the ordered follow-up of the work order can be monitored, the flexible configuration of multiple systems can be realized, different requirements of each peripheral system can be met, and the workload of subsequent system access can be reduced; by assigning an identification code, the mapping between the channel and the peripheral system can be conveniently carried out; by performing special processing setting in the channel according to the type of the business executable by the work order department, the rules and modes of business processing can be accurately set; by the way of differentially configuring the business processing of the work order departments in the work order system, the work order business from different peripheral systems can be correspondingly processed according to the different conditions such as the work order attribute values and the like; by setting a worker timing task, the flow states such as generation, distribution and the like of the work order can be conveniently monitored.
Drawings
The drawings are included to provide a better understanding of the invention and are not to be construed as unduly limiting the invention. Wherein:
FIG. 1 is a schematic diagram of the main steps of a method of e-commerce business order system planarization, according to an embodiment of the present invention;
FIG. 2 is a schematic diagram of a framework for e-commerce business order system planarization, according to an embodiment of the present invention;
fig. 3 is a schematic diagram of main modules of an apparatus for e-commerce business order system planarization according to an embodiment of the present invention.
Detailed Description
Exemplary embodiments of the present invention are described below with reference to the accompanying drawings, in which various details of embodiments of the invention are included to assist understanding, and which are to be considered as merely exemplary. Accordingly, those of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the invention. Also, descriptions of well-known functions and constructions are omitted in the following description for clarity and conciseness.
Fig. 1 is a schematic diagram of main steps of a method for the e-commerce worksheet system platform according to an embodiment of the present invention.
As shown in fig. 1, the method for the e-commerce worksheet system platform in the embodiment of the present invention mainly includes the following steps:
step S11: creating and configuring a channel on a work order system, the configuring the channel comprising: appointing a peripheral system which utilizes the channel to interact with the work order system, appointing a work order department which processes the peripheral system service, and appointing a message queue to transmit the interactive messages of the work order system and the peripheral system.
In view of the difference of each parameter of the work order information sent by each peripheral system, in the embodiment of the invention, a channel is correspondingly arranged for each peripheral system and is used as a channel for data butt joint between each peripheral system and the internal system. And the work order system accesses the peripheral system to the work order system in the enterprise according to the channel setting to initiate the work order.
In the specific channel setting process, a channel is firstly created on the work order system, and the channel corresponds to a certain peripheral system and is used as an interactive link between the work order system and the certain peripheral system. Wherein, an identification code can be assigned to the channel as the identification of the channel and a peripheral system. Peripheral systems that interact with the work order system through the channel can now be determined.
Secondly, in the process of configuring the channel specifically, a work order department for processing the service type can be appointed according to the service type corresponding to the peripheral system; in addition, a Message Queue (MQ) may also be specified inside the channel for Message delivery. The MQ can be three types, one is an access MQ for transferring messages when the peripheral system initiates the work order to the work order system, one is a feedback MQ for transferring messages when the work order system feeds back the work order to the peripheral system, and the other is a downstream notification MQ for transferring downstream notification messages.
In a preferred embodiment of the present invention, special processing settings may be further made on the channel according to the service types executable by the work order department corresponding to the channel, including settings of the source system identifier, the source type identifier, the allowed interaction times, the initiation conditions, and the like.
Step S12: setting an access scheme configuration for the channel, the access scheme configuration comprising: initiating scheme configuration, feedback scheme configuration, and field template configuration.
After the channels are configured, for convenience of interaction, access scheme configuration of the channels needs to be correspondingly set according to different parameters of each peripheral system, so that data docking between the work order system and each peripheral system is realized through the channels.
Setting an access scheme configuration for the channel comprises: the method comprises the steps of initiating scheme configuration, feedback scheme configuration and field template configuration.
Taking the initiating scheme configuration as an example, the initiating scheme configuration is to perform the initiating interface entry configuration. According to different data fields of the peripheral system corresponding to the services, a plurality of field names are set in the initiation scheme, and each field name can be configured with a character string correspondingly. When a peripheral system needs to initiate a work order, firstly, a character string in the configuration of an initiating scheme is obtained, a key value pair is formed by the character string and a field value (provided by the peripheral system) corresponding to the character string to generate a json character string, namely an MQ message character string, and the json character string is sent to an access MQ configured by a channel. The work order system may generate a work order by consuming the MQ message string. When the data field provided by the peripheral system needs to be changed, the initiation scheme can be adjusted accordingly. In view of the fact that the data provided by different peripheral systems accessing the work order system are different, corresponding initiating schemes are configured on corresponding channels respectively.
Wherein, the field name, the field character string and the field value are in one-to-one correspondence, such as: order number-orderID-123. In the configuration process, according to parameters of the peripheral system, a work order number field name is configured in the initiation scheme, and if an orderID character string is correspondingly configured and the field value 123 of the peripheral system is adopted, the json character string generated by the peripheral system contains the key value pair of { orderId:123} when the json character string is sent to MQ.
Correspondingly, the feedback scheme configuration is to perform the feedback interface parameter configuration. After a work order is generated by a peripheral system in a certain channel butt joint mode, when the work order system processes the work order or finds that the peripheral system provides data abnormity or work order system program abnormity in the processing process, json character strings can be generated through a configured feedback scheme and are sent to feedback MQ configured on the channel, and the peripheral system only needs to consume MQ messages; the configuration mode is the same as the initiation scheme.
In addition, the field template configuration is a custom field configuration for the initiation scheme and the feedback scheme. After each template is added, one field name is added to the initiating scheme and the feedback scheme. For example: and configuring a character string corresponding to the field name on an initiating scheme, and transmitting the character string and a key value pair of a corresponding field value into a json character string of a message queue for initiating a work order by the peripheral system.
After the channel configuration and access scheme configuration through the steps S11 and S12, the peripheral system and the work order system may interact through the above-described configuration.
In a preferred embodiment of the present invention, the step of implementing the e-commerce worksheet system in the embodiment of the present invention further includes: according to different service types of peripheral systems, the mode of processing the work order by the work order department can be correspondingly configured, namely differential configuration. Specifically, when the peripheral system interacts with the work order system to initiate a work order, different types of work orders may be generated according to different service types of the peripheral system. And after the work orders are distributed to corresponding work order department doors according to the configuration information of the channels, based on differential configuration, each work order department adopts different processing modes according to different order attribute value conditions.
In another embodiment of the present invention, the method for the e-commerce worksheet system platform in the embodiment of the present invention further includes: and setting a timing task by using a worker timing program, and monitoring the state of the work order. Specifically, the task is timed to monitor the work order state, when the work order system is monitored to generate the work order according to the MQ message character string of the peripheral system, and the work order is correspondingly distributed to the skill group under the corresponding work order department (the personnel who process the work order of a certain service type under a certain work order department) and then the work order work at the stage is considered to be completed, and the task generated and distributed by the work order is automatically closed.
So far, the work order system is completed in a platform mode, and a schematic diagram of a frame of the e-commerce work order system platform mode of the embodiment of the invention is shown in fig. 2. The peripheral system initiates a work order by utilizing the data interaction between the established platform chemical order system and the work order system, and the work order system can feed back information to the peripheral system through a channel as required in the process of processing the work order.
The interaction process of the specific peripheral system and the work order system can be as follows:
the peripheral system configures a channel setting initiation scheme (namely, interface access parameter) by acquiring an access scheme, and generates an MQ message character string; the work order system generates a work order according to work order information such as different three-level work order departments, primary service types, channel numbers and the like in the MQ message character string, and sends the work order to a skill group under the correspondingly configured work order department for processing according to channel configuration information;
the work order may be returned after the skilled team has processed the work order or if there is a question. And when the work order is replied, the access scheme is acquired and configured as a channel setting feedback scheme (namely, interface access parameter), an MQ message character string is generated and sent to a feedback MQ, and the peripheral system consumes the MQ message and can perform work order closing or work order replying operation.
According to the method for the platform-based E-commerce work order system, disclosed by the embodiment of the invention, through configuring different channels, corresponding to different mappings and configuring an initiating scheme and a feedback scheme during access, a platform for efficiently requesting and feeding back the work order is formed, so that the flexible configuration of multiple systems can be realized while the orderly follow-up of the work order is monitored, different requirements of each peripheral system are met, and the workload of subsequent system access is reduced; by assigning an identification code, the mapping between the channel and the peripheral system can be conveniently carried out; by performing special processing setting in the channel according to the type of the business executable by the work order department, the rules and modes of business processing can be accurately set; by the way of differentially configuring the business processing of the work order departments in the work order system, the work order business from different peripheral systems can be correspondingly processed according to the different conditions such as the work order attribute values and the like; by setting a worker timing task, the flow states such as generation, distribution and the like of the work order can be conveniently monitored.
Fig. 3 is a schematic diagram of main modules of an apparatus for e-commerce business order system planarization according to an embodiment of the present invention.
As shown in fig. 3, the device 30 for the e-commerce worksheet system platform according to the embodiment of the present invention mainly includes the following modules: a channel configuration module 301 and an access scheme configuration module 302.
The channel configuration module 301 is configured to create and configure channels on the work order system, and configuring the channels includes: appointing a peripheral system which utilizes the channel to interact with a work order system, appointing a work order department which processes the service of the peripheral system, and appointing a message queue to transmit the interactive message of the work order system and the peripheral system; the access scheme configuring module 302 is configured to set an access scheme configuration for the channel, where the access scheme configuration includes: initiating scheme configuration, feedback scheme configuration, and field template configuration.
The channel configuration module 301 is further configured to assign an id code to the channel as an identifier of the channel and a certain peripheral system.
The channel configuration module 301 is further configured to: and performing special processing setting in the channel according to the corresponding work order department, wherein the special processing setting comprises setting source system identification, source type identification, allowed interaction times and initiating conditions.
The device 30 further includes a differentiation configuration module 303, configured to differentiate the manner of processing the service by the corresponding work order department in the work order system according to the different service types of the peripheral system.
The apparatus 30 further comprises: and the timing task module 304 is used for setting a worker timing task in the work order system and monitoring the work order state.
It can be seen from the above description that a platform for efficiently requesting and feeding back a work order is formed by configuring different channels, corresponding to different mappings, and configuring an initiation scheme and a feedback scheme during access, so that the orderly follow-up of the work order can be monitored, the flexible configuration of multiple systems can be realized, different requirements of each peripheral system can be met, and the workload of subsequent system access can be reduced; by assigning an identification code, the mapping between the channel and the peripheral system can be conveniently carried out; by performing special processing setting in the channel according to the type of the business executable by the work order department, the rules and modes of business processing can be accurately set; by the way of differentially configuring the business processing of the work order departments in the work order system, the work order business from different peripheral systems can be correspondingly processed according to the different conditions such as the work order attribute values and the like; by setting a worker timing task, the flow states such as generation, distribution and the like of the work order can be conveniently monitored.
The above-described embodiments should not be construed as limiting the scope of the invention. Those skilled in the art will appreciate that various modifications, combinations, sub-combinations, and substitutions can occur, depending on design requirements and other factors. Any modification, equivalent replacement, and improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (12)
1. A method for the system platform of the E-commerce worksheet is characterized by comprising the following steps:
creating and configuring a channel on a work order system, the configuring the channel comprising: appointing a peripheral system which utilizes the channel to interact with a work order system, appointing a work order department which processes the service of the peripheral system and appointing a message queue so as to transmit the interactive message of the work order system and the peripheral system;
setting an access scheme configuration for the channel, the access scheme configuration comprising: initiating scheme configuration, feedback scheme configuration and field template configuration;
wherein specifying the message queue comprises: the peripheral system transmits an access MQ for messages when initiating the work order to the work order system, and the work order system transmits a feedback MQ for messages when feeding back the work order to the peripheral system;
initiating scheme configuration, namely initiating interface access configuration, wherein a plurality of field names are set in the initiating scheme, and each field name can be correspondingly configured with a character string; when a peripheral system needs to initiate a work order, firstly, a character string in the configuration of an initiating scheme is obtained, the character string and a field value corresponding to the character string form a key value pair to generate a json character string, namely an MQ message character string, and the json character string is sent to an access MQ configured by a channel; the work order system can generate a work order by consuming the MQ message character string;
configuring a feedback scheme, namely performing feedback interface parameter configuration; after a work order is generated by a certain channel docking peripheral system, when the work order system processes the work order or finds that the peripheral system provides data abnormity or work order system program abnormity in the processing process, a json character string is generated through a configured feedback scheme and is sent to a feedback MQ configured on the channel, and the peripheral system consumes MQ messages.
2. The method of claim 1, wherein configuring the channel further comprises: and assigning an identification code on the channel as an identifier of the channel and a certain peripheral system.
3. The method of claim 1, wherein configuring the channel further comprises:
and performing special processing setting in the channel according to the corresponding work order department, wherein the special processing setting comprises setting source system identification, source type identification, allowed interaction times and initiating conditions.
4. The method of claim 1, further comprising: and according to different service types of the peripheral system, the service processing modes of the corresponding work order departments in the work order system are configured in a differentiated mode.
5. The method of claim 1, further comprising: and setting a worker timing task in the work order system and monitoring the work order state.
6. An apparatus for the system-based platformization of e-commerce worksheets, comprising:
a channel configuration module, configured to create and configure a channel on a work order system, where configuring the channel includes: appointing a peripheral system which utilizes the channel to interact with a work order system, appointing a work order department which processes the service of the peripheral system and appointing a message queue so as to transmit the interactive message of the work order system and the peripheral system;
an access scheme configuration module, configured to set an access scheme configuration for the channel, where the access scheme configuration includes: initiating scheme configuration, feedback scheme configuration and field template configuration;
wherein specifying the message queue comprises: the peripheral system transmits an access MQ for messages when initiating the work order to the work order system, and the work order system transmits a feedback MQ for messages when feeding back the work order to the peripheral system;
initiating scheme configuration, namely initiating interface access configuration, wherein a plurality of field names are set in the initiating scheme, and each field name can be correspondingly configured with a character string; when a peripheral system needs to initiate a work order, firstly, a character string in the configuration of an initiating scheme is obtained, the character string and a field value corresponding to the character string form a key value pair to generate a json character string, namely an MQ message character string, and the json character string is sent to an access MQ configured by a channel; the work order system can generate a work order by consuming the MQ message character string;
configuring a feedback scheme, namely performing feedback interface parameter configuration; after a work order is generated by a certain channel docking peripheral system, when the work order system processes the work order or finds that the peripheral system provides data abnormity or work order system program abnormity in the processing process, a json character string is generated through a configured feedback scheme and is sent to a feedback MQ configured on the channel, and the peripheral system consumes MQ messages.
7. The apparatus of claim 6, wherein the channel configuration module is further configured to assign an identification code to the channel as an identifier of the channel and a peripheral system.
8. The apparatus of claim 6, wherein the channel configuration module is further configured to: and performing special processing setting in the channel according to the corresponding work order department, wherein the special processing setting comprises setting source system identification, source type identification, allowed interaction times and initiating conditions.
9. The apparatus of claim 6, further comprising a differentiation configuration module configured to differentiate the manner in which the corresponding work order department in the work order system processes the business according to the different types of the peripheral system business.
10. The apparatus of claim 6, further comprising:
and the timing task module is used for setting a worker timing task in the work order system and monitoring the work order state.
11. An electronic device, comprising:
one or more processors;
a storage device for storing one or more programs,
when executed by the one or more processors, cause the one or more processors to implement the method of any one of claims 1-5.
12. A computer-readable medium, on which a computer program is stored, which, when being executed by a processor, carries out the method according to any one of claims 1-5.
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| CN107483276B (en) * | 2017-09-26 | 2019-08-20 | 中国联合网络通信集团有限公司 | Processing method, device and the sending down service platform of business |
| CN111062682B (en) * | 2019-11-19 | 2023-11-07 | 泰康保险集团股份有限公司 | Work order processing method and device |
| CN112000476A (en) * | 2020-08-21 | 2020-11-27 | 南京星邺汇捷网络科技有限公司 | Queue-based task execution flow control method and system |
| CN117114366A (en) * | 2023-10-23 | 2023-11-24 | 天津中新智冠信息技术有限公司 | Work order distribution method and device, electronic equipment and storage medium |
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