CN106993089B - Voice menu display method and device - Google Patents
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72484—User interfaces specially adapted for cordless or mobile telephones wherein functions are triggered by incoming communication events
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
Abstract
The invention provides a method and a device for displaying voice menus, wherein the method comprises the steps of acquiring a service number input by a user on a call interface of a terminal in real time, judging whether the service number has historical service handling information corresponding to the number of the terminal, if so, generating a th target voice menu according to the historical service handling information, wherein the th target voice menu at least comprises service items, and displaying the th target voice menu on the call interface.
Description
Technical Field
The invention relates to a terminal technology, in particular to a method and a device for displaying voice menus.
Background
With the continuous improvement of the living standard of people and the rapid development of the domestic communication industry, various mobile terminals have become essential electronic products in daily work, life and study of people. In addition, the hardware configuration of the mobile terminal is higher and higher, the speed of the mobile network is higher and higher, and a hardware and network foundation is laid for the mobile terminal to process more complex work.
The Call Center is systems and an efficient service working platform, centralizes all function parts in an Enterprise, centralizes seats in an external contact window of systems , adopts a standard service mode of a system , and provides systematic, intelligent and humanized services for a user.
The IVR system adopts a Voice directory guided by a user, completes corresponding information inquiry and command execution according to selection information sent by the user through a telephone keyboard or Voice, namely through a telephone key or a Voice control computer.
Currently, when an IVR system provides self-service voice service, if a user needs to select an option in menu information according to a voice prompt and then plays a corresponding voice according to the selection of the user, the IVR system is required to play each option in the menu information to the user in a voice mode, then the user makes a corresponding selection according to the listened option information, and the IVR system receives selection information sent in a key or voice mode and plays the corresponding voice according to the selection information. If the voice menu options are more, the time for playing the menu by the IVR system is longer, the user can easily forget the voice content played in the front, meanwhile, if the user needs to select the option behind, the user still needs to listen to the previous option information, the time consumption is longer, the communication speed is slow, the efficiency is low, and the user experience is reduced to a great extent.
Disclosure of Invention
The invention provides voice menu display methods and devices, which are used for solving the problem of long time consumption when autonomous voice service is adopted for handling business in the prior art.
An th aspect of the present invention provides a method for voice menu displays, comprising:
acquiring a service number input by a user on a calling interface of a terminal in real time, and judging whether the service number has historical service handling information corresponding to the number of the terminal;
if the judgment result is yes, generating an th target voice menu according to the historical service transaction information, wherein the th target voice menu at least comprises service items;
and displaying the th target voice menu on the call interface.
According to the method described above, optionally, after the call interface displays the target voice menu, the method further includes:
receiving a call instruction;
initiating a call according to a service number which is input by a user currently and completed;
sending the th target voice menu to a service server to enable the service server to generate a second target voice menu according to the th target voice menu, wherein each service item in the second target voice menu is different from each service item in the th target voice menu;
and receiving the second target voice menu and displaying the second target voice menu on a call interface.
According to the method as described above, optionally, after receiving the second target voice menu, the method further includes:
receiving a hang-up instruction;
judging whether the time difference between the receiving of the second target voice menu and the receiving of the hang-up instruction is smaller than a preset time threshold value or not;
if the result of the determination is yes, determining whether the user selects the service item of the second target voice menu, and if the result of the determination is that the user does not select the service of the second target voice menu, displaying th target voice menu.
According to the method, optionally, after the calling interface displays the th target voice menu, the method further includes:
receiving selection information of a user on service items in the th target voice menu;
and generating a short message according to the selection information and sending the short message to a service server or sending the selection information to the service server through the Internet so as to handle the service of the service item corresponding to the selection information.
According to the method described above, optionally, generating th target voice menu according to the historical business transaction information comprises:
acquiring the first N service items with highest frequency or most quantity in the historical service handling information, wherein N is a positive integer;
an th target voice menu including the first N service items is generated.
Another aspects of the present invention provide a voice menu display apparatus, comprising:
the acquisition module is used for acquiring the service number input by the user on the call interface of the terminal in real time;
the judging module is used for judging whether the service number has historical service handling information corresponding to the number of the terminal, and if the judging result is yes, the generating module is triggered;
the generating module is used for generating an th target voice menu according to the historical service transaction information, wherein the th target voice menu at least comprises service items;
and the display module is used for displaying the th target voice menu on the call interface.
The apparatus as described above, optionally further comprising an th processing module, the th processing module to:
receiving a call instruction;
initiating a call according to a service number which is input by a user currently and completed;
sending the th target voice menu to a service server to enable the service server to generate a second target voice menu according to the th target voice menu, wherein each service item in the second target voice menu is different from each service item in the th target voice menu;
and receiving the second target voice menu and displaying the second target voice menu on a call interface.
The apparatus as described above, optionally, further comprising a second processing module, configured to:
receiving a hang-up instruction;
judging whether the time difference between the receiving of the second target voice menu and the receiving of the hang-up instruction is smaller than a preset time threshold value or not;
if the result of the determination is yes, determining whether the user selects the service item of the second target voice menu, and if the result of the determination is that the user does not select the service of the second target voice menu, displaying th target voice menu.
The apparatus optionally further comprises a business handling module, wherein the business handling module is configured to:
receiving selection information of a user on service items in the th target voice menu;
and generating a short message according to the selection information and sending the short message to a service server or sending the selection information to the service server through the Internet so as to handle the service of the service item corresponding to the selection information.
According to the apparatus as described above, optionally, the generating module is specifically configured to:
acquiring the first N service items with highest frequency or most quantity in the historical service handling information, wherein N is a positive integer;
an th target voice menu including the first N service items is generated.
According to the technical scheme, the voice menu display method and the voice menu display device provided by the invention have the advantages that the historical service handling information corresponding to the number of the terminal is determined according to the service number input by the user, the individualized th target voice menu is generated according to the historical service handling information, and the th target voice menu is pushed to the user, so that the user does not need to finish the service handling according to voice prompt, the service handling can be realized by clicking the voice menu, the operation is simple, the time consumption is less, the user experience is improved, in addition, the user can realize the service handling without initiating voice communication, and the telephone charge of the user is further saved in step .
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, is briefly introduced in the drawings required in the description of the embodiments or the prior art, it is obvious that the drawings in the following description are embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to these drawings without inventive exercise.
FIG. 1 is a flow chart illustrating a method for voice menu display according to an embodiment of the present invention;
FIG. 2 is a flowchart illustrating a method for voice menu display according to another embodiment of the invention;
FIGS. 3A-3G are schematic diagrams illustrating steps of a voice menu display method according to another embodiment of the invention at ;
FIG. 4 is a schematic diagram of an apparatus for displaying voice menus according to still another embodiment of the present invention;
FIG. 5 is a block diagram of an apparatus for voice menu display according to another embodiment of the present invention;
fig. 6 is a schematic structural diagram of an apparatus for displaying a voice menu according to another embodiment of the present invention.
Detailed Description
To make the objects, technical solutions and advantages of the embodiments of the present invention clearer and more complete description of the technical solutions of the embodiments of the present invention will be given below with reference to the accompanying drawings of the embodiments of the present invention, and it is obvious that the described embodiments are partial embodiments of of the present invention, rather than all embodiments.
Example
The present embodiment provides methods for voice menu display, which are used to display voice menus the execution subject of the present embodiment is a device for voice menu display, which can be provided in a terminal.
Referring to fig. 1, a method for displaying a voice menu according to the present embodiment includes:
The terminal of the embodiment may be any terminal capable of making a call, such as a mobile phone, IPad, and the like. The call interface of this embodiment is an interface for a user to input a service number, and is not an interface for initiating a voice call.
The method comprises the steps that a user inputs a service number word by word on a calling interface, a device acquires the service number in real time, namely the device acquires all digits input by the user as the service number every time the user inputs digits and judges whether the service number has historical service handling information corresponding to the number of a terminal, wherein the historical service handling information comprises historical conditions of number handling services of the terminal, such as call exchange fee, call inquiry fee and the like.
Specifically, when the user transacts the service by using the number of the terminal, the service number corresponding to the service server is firstly dialed, so that the terminal is connected to the service server, the service server can update the historical service transaction information in real time and send the update record to the device for storage, and thus, the stored historical service handling information can be directly called when the device is needed, or after the device acquires the service number in real time, sending inquiry information to the corresponding service server, the service server determining whether there is historical service handling information corresponding to the number of the terminal according to the service number in the inquiry information, if so, then sending the information to the device, if not, feeding back a message for indicating that no historical business transaction information exists to the device, so that the device knows that the service number does not have historical service handling information corresponding to the number of the terminal.
And 102, if the judgment result is yes, generating an th target voice menu according to the historical service handling information, wherein the th target voice menu at least comprises service items.
The service item of this embodiment may be an identifier corresponding to a transacted service.
Optionally, the step comprises:
acquiring the first N service items with highest frequency or most quantity in the historical service handling information, wherein N is a positive integer;
an th target voice menu including the first N service items is generated.
For example, assuming that N is 3, and the first 3 service items with the highest frequency are respectively charging fee, query fee and query traffic, the th target voice menu includes the above 3 service items.
When the th target voice menu is generated, it is displayed on the call interface in real time, so that the user can perform service transaction according to the service item in the th target voice menu.
Optionally, the th target voice menu also includes an operation prompt, that is, information on how to operate the user is displayed, so that the user can avoid the problem of forgetting to operate the user, which is possibly caused by too long voice prompt time in the prior art, and further needs to listen to the voice prompt repeatedly, and the th target voice menu brings great convenience to the user.
Optionally, after step 103, further comprising:
receiving selection information of service item in target voice menu;
and generating a short message according to the selection information and sending the short message to a service server or sending the selection information to the service server through the Internet so as to handle the service of the service item corresponding to the selection information.
For example, the user clicks a certain service item, and then generates selection information for representing the service item selected by the user, for example, a code including the service item selected by the user, and sends the selection information to the service server in a short message manner, and the service server handles the service and returns a handling result. Of course, the selection information may also be sent to the service server through the internet, for example, sent to the service server in a WeChat or QQ manner, and the service server processes the corresponding service for the user after receiving the selection information. Specifically, the user can jump to a short message interface or an internet interface through click operation, which is not described in detail.
According to the embodiment, the historical service handling information corresponding to the number of the terminal is determined according to the service number input by the user, the personalized th target voice menu is generated according to the historical service handling information, the th target voice menu is pushed to the user and displayed on a calling interface, so that the user does not need to finish service handling according to voice prompt, the service handling can be realized by clicking the voice menu, the operation is simple, less time is consumed, and the user experience is improved.
Example two
This example provides a supplementary explanation of the method of displaying the voice menu of example at step .
Fig. 2 is a schematic flow chart of a method for displaying a voice menu according to the present embodiment. The method comprises the following steps:
The terminal of the embodiment may be any terminal capable of making a call, such as a mobile phone, IPad, and the like. The call interface of this embodiment is an interface for a user to input a service number, and is not an interface for initiating a voice call.
The method comprises the steps that a user inputs a service number word by word on a calling interface, a device acquires the service number in real time, namely the device acquires all digits input by the user as the service number every time the user inputs digits and judges whether the service number has historical service handling information corresponding to the number of a terminal, wherein the historical service handling information comprises historical conditions of number handling services of the terminal, such as call exchange fee, call inquiry fee and the like.
Specifically, when a user transacts a service by using a number of a terminal, a service number corresponding to a service server is dialed first to enable the terminal to be connected to the service server, the service server can update historical service transaction information in real time, and an update record is sent to a device to be stored, so that the stored historical service transaction information can be directly called when the device is needed, or the device sends inquiry information to the service server after acquiring the service number in real time, the service server determines whether the historical service transaction information corresponding to the number of the terminal exists according to the service number in the inquiry information, if so, the historical service transaction information corresponding to the number of the terminal exists, and if not, the historical service transaction information corresponding to the number of the terminal does not exist, and a message used for indicating that the historical service number does not exist is fed back to the device, so that the device can know that the service number does not have the historical service transaction information corresponding to.
And step 202, if the judgment result is yes, generating an th target voice menu according to the historical service transaction information, wherein the th target voice menu at least comprises service items.
The service item of this embodiment may be an identifier corresponding to a transacted service.
Optionally, the step comprises:
acquiring the first N service items with highest frequency or most quantity in the historical service handling information, wherein N is a positive integer;
an th target voice menu including the first N service items is generated.
For example, assuming that N is 3, and the first 3 service items with the highest frequency are respectively charging fee, query fee and query traffic, the th target voice menu includes the above 3 service items.
Optionally, the th target voice menu also includes an operation prompt, that is, information on how to operate the user is displayed, so that the user can avoid the problem of forgetting to operate the user, which is possibly caused by too long voice prompt time in the prior art, and further needs to listen to the voice prompt repeatedly, and the th target voice menu brings great convenience to the user.
When the th target voice menu is generated, it is displayed on the call interface in real time, so that the user can perform service transaction according to the service item in the th target voice menu.
And step 204, receiving a call instruction, and initiating a call according to the service number currently input and completed by the user.
The call instruction is an instruction sent by pressing a call key after the user inputs the service number, and the terminal initiates a call after receiving the call instruction. The input service number can be synchronously displayed on a calling interface so that the user can check whether the input service number is correct or not.
At this time, the service server may generate a second target voice menu, which may be randomly generated or generated according to a preset rule, for example, including M services that the user has not transacted, where M is a positive integer, as long as the included service items are different from each service in the -th target voice menu, and may be specifically selected according to actual needs.
Of course, the th target voice menu acquired by the service server may also be generated by the service server itself, the service server is a server corresponding to the service number input by the user, and since the service server can acquire the historical service transaction information corresponding to the number of the terminal used by the user, the th target voice menu may be generated according to the same rule, and then the second target voice menu with the service item different from the th target voice menu may be generated.
If the second target voice menu contains the service which the user wants to transact, the user can transact quickly according to the second target voice menu on the conversation interface. If the second target voice menu does not have the service which the user wants to handle, the user can handle the required service according to the voice prompt in a traditional mode.
Optionally, after step 206, further comprising:
receiving a hang-up instruction;
judging whether the time difference between the receiving of the second target voice menu and the receiving of the hang-up instruction is smaller than a preset time threshold value or not;
if yes, judging whether the user selects the service item of the second target voice menu, and if not, displaying th target voice menu.
Sometimes, the user may directly dial the phone call because of a habitual operation, but actually, services that the user wants to handle already exist in the th target voice menu, or when the user sees that the second target voice menu does not have services that the user needs, but actually, the th target voice menu and the second target voice menu already display all service items, at this time, the user recognizes that the services that the user needs are in the th voice menu and do not see before dialing the phone call, at this time, the user can directly send a hang-up command through a hang-up key on the terminal, and this time is very short, so the apparatus may first determine whether a time difference between receiving the second target voice menu and receiving the hang-up command is smaller than a preset time threshold, if the determination result is yes, determine whether the user selects a service item in the second target voice menu, if the determination result is no, it may be considered that the user needs the th target voice menu, and thus, after the user hangs up the telephone call, the apparatus displays the th target voice menu on the terminal interface for handling the user.
The preset time threshold of this embodiment may be 3 seconds or 5 seconds, and may be specifically set according to actual needs.
In this embodiment, the way that the user transacts the service through the second target voice menu may be the same as the way that the user transacts the service through the th target voice menu, or may transact the service through the voice service, that is, the user clicks the service on the second target voice menu, the voice prompt immediately jumps to the corresponding service, and then the user may transact the service according to the voice prompt.
According to the embodiment, historical service handling information corresponding to the number of the terminal is determined according to the service number input by the user, a personalized th target voice menu is generated according to the historical service handling information, the th target voice menu is pushed to the user and displayed on a calling interface, so that the user does not need to finish service handling according to voice prompt, the service handling can be realized by clicking the voice menu, the operation is simple, the time consumption is low, and the user experience is improved.
EXAMPLE III
The present embodiment specifically exemplifies the voice menu display method of the above embodiment. The terminal of this embodiment is a mobile phone, and the number of the terminal is 1330000000.
As shown in fig. 3A, the user inputs a service number "1" on the call interface 301 of the terminal 300, and after the device acquires it in real time, it is determined that the number does not have the history service transaction information corresponding to "13300000000".
As shown in fig. 3B, the user inputs a service number "10" on the call interface 301 of the terminal 300, and after the device acquires it in real time, it is determined that the number does not have the history service transaction information corresponding to "13300000000".
As shown in fig. 3C, the user inputs the service number "100" on the call interface 301 of the terminal 300, and after the device acquires it in real time, it is determined that the number does not have the history service transaction information corresponding to "13300000000".
As shown in fig. 3D, the user inputs a service number "1001" on the call interface 301 of the terminal 300, and after the device acquires the service number in real time, it is determined that the number does not have the history service transaction information corresponding to "13300000000".
As shown in fig. 3E, the user inputs a service number "10010" on the call interface 301 of the terminal 300, the service number is a connected service number, corresponds to a connected service server, and after the device acquires the service number in real time, it determines that the service number has historical service processing information corresponding to "13300000000", queries the historical service processing information within three months, and acquires the historical service processing information including 6 service items, and the frequency sequentially includes charging fee, query telephone fee, query flow rate, water payment fee, gas payment fee, and electricity payment from top to bottom.
The device acquires the first 4 service items with the highest frequency, generates an th target voice menu containing the 4 service items, and displays the th target voice menu on the call interface of the terminal, as shown in fig. 3F, and displays a th target voice menu 311 on the call interface 301 of the terminal 300.
The service that the user wants is the charge fee, find that there is not the service that oneself needs in the target voice menu 311 of , send the conversation order through the conversation key 312, the apparatus initiates the conversation, initiate the conversation with the service server that "10010" corresponds, and send target voice menu 311 to the service server, the service server produces the second target voice menu according to target voice menu 311, and send to the apparatus, as shown in fig. 3G, the second target voice menu 312 is displayed on the call interface 301 of the terminal 300.
The method comprises the steps that a user clicks a service item of the electricity payment fee, a prepared short message is automatically generated, the user completely fills the prepared short message, and the complete short message is sent to a service server to handle the electricity payment fee of 200 yuan, a service number sent by the electricity payment fee service can be written in the automatically generated short message, a code is generated, a blank space or an amount code prompting the user to input the amount of money can be automatically generated in the text of the short message, the blank space or the amount code is automatically input or selected by the user, and then the complete short message is generated.
Therefore, in the whole service handling process, a user only needs to input the Unicom service number, press the call key 312 to initiate a call and press the service item of paying the electricity, the service handling can be finished by pressing and sending the key according to the number of the prompt input 200 in the short message, the completion of voice broadcasting is not needed to be waited, the time is greatly saved, and the operation is simple.
Example four
The present embodiment provides apparatuses for voice menu display for performing the method of voice menu display of embodiment .
Fig. 4 is a schematic structural diagram of the device for displaying a voice menu according to the present embodiment. The device comprises an acquisition module 401, a judgment module 402, a generation module 403 and a display module 404.
The obtaining module 401 is configured to obtain a service number input by a user on a call interface of a terminal in real time, the determining module 402 is configured to determine whether the service number has historical service transaction information corresponding to the number of the terminal, and if the determination result is yes, the generating module 403 is triggered, the generating module 403 is configured to generate an th target voice menu according to the historical service transaction information, the th target voice menu at least includes service items, and the display module 404 is configured to display the th target voice menu on the call interface.
Optionally, the generating module 403 is specifically configured to:
acquiring the first N service items with highest frequency or most quantity in the historical service handling information, wherein N is a positive integer;
an th target voice menu including the first N service items is generated.
Optionally, as shown in fig. 5, the apparatus for displaying a voice menu of this embodiment further includes a service handling module 501, where the service handling module 501 is configured to:
receiving selection information of service item in target voice menu;
and generating a short message according to the selection information and sending the short message to a service server or sending the selection information to the service server through the Internet so as to handle the service of the service item corresponding to the selection information.
The specific manner in which the respective modules perform operations has been described in detail in relation to the apparatus in this embodiment, and will not be elaborated upon here.
According to the embodiment, the historical service handling information corresponding to the number of the terminal is determined according to the service number input by the user, the personalized th target voice menu is generated according to the historical service handling information, the th target voice menu is pushed to the user and displayed on a calling interface, so that the user does not need to finish service handling according to voice prompt, the service handling can be realized by clicking the voice menu, the operation is simple, less time is consumed, and the user experience is improved.
EXAMPLE five
This embodiment provides a supplementary explanation of for the apparatus for displaying voice menu in the fifth embodiment.
As shown in fig. 6, the apparatus is a schematic structural diagram of an apparatus for displaying a voice menu according to this embodiment, the apparatus may further include a business handling module 501 as shown in fig. 5 in addition to the obtaining module 401, the judging module 402, the generating module 403, and the displaying module 404 as shown in fig. 4, and may further include a processing module as shown in fig. 6, where the processing module is configured to:
receiving a call instruction;
initiating a call according to a service number which is input by a user currently and completed;
sending th target voice menu to the service server, so that the service server generates a second target voice menu according to th target voice menu, wherein each service item in the second target voice menu is different from each service item in the th target voice menu;
and receiving a second target voice menu and displaying the second target voice menu on the call interface.
Optionally, the apparatus for displaying a voice menu in this embodiment may further include a second processing module 602, where the second processing module 602 is configured to:
receiving a hang-up instruction;
judging whether the time difference between the receiving of the second target voice menu and the receiving of the hang-up instruction is smaller than a preset time threshold value or not;
if yes, judging whether the user selects the service item of the second target voice menu, and if not, displaying th target voice menu.
According to the embodiment, historical service handling information corresponding to the number of the terminal is determined according to the service number input by the user, a personalized th target voice menu is generated according to the historical service handling information, the th target voice menu is pushed to the user and displayed on a calling interface, so that the user does not need to finish service handling according to voice prompt, the service handling can be realized by clicking the voice menu, the operation is simple, the time consumption is low, and the user experience is improved.
It will be understood by those skilled in the art that all or part of the steps of implementing the above method embodiments may be implemented by hardware related to program instructions, the program may be stored in computer readable storage media, and the program when executed performs the steps comprising the above method embodiments, and the storage media may comprise various media such as ROM, RAM, magnetic or optical disk and the like which can store program codes.
Finally, it should be noted that: the above examples are only intended to illustrate the technical solution of the present invention, but not to limit it; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and the modifications or the substitutions do not make the essence of the corresponding technical solutions depart from the scope of the technical solutions of the embodiments of the present invention.
Claims (6)
1, A method for displaying voice menu, comprising:
acquiring a service number input by a user on a calling interface of a terminal in real time, and judging whether the service number has historical service handling information corresponding to the number of the terminal;
if the judgment result is yes, generating an th target voice menu according to the historical service transaction information, wherein the th target voice menu at least comprises service items;
displaying a target voice menu on the call interface;
after the target voice menu is displayed on the calling interface, the method further comprises the following steps:
receiving a call instruction;
initiating a call according to a service number which is input by a user currently and completed;
sending the th target voice menu to a service server to enable the service server to generate a second target voice menu according to the th target voice menu, wherein each service item in the second target voice menu is different from each service item in the th target voice menu;
receiving the second target voice menu and displaying the second target voice menu on a call interface;
after the calling interface displays the th target voice menu, the method further comprises the following steps:
receiving selection information of a user on service items in the th target voice menu;
and generating a short message according to the selection information and sending the short message to a service server or sending the selection information to the service server through the Internet so as to handle the service of the service item corresponding to the selection information.
2. The method of claim 1, further comprising, after receiving the second target voice menu:
receiving a hang-up instruction;
judging whether the time difference between the receiving of the second target voice menu and the receiving of the hang-up instruction is smaller than a preset time threshold value or not;
if the result of the determination is yes, determining whether the user selects the service item of the second target voice menu, and if the result of the determination is that the user does not select the service of the second target voice menu, displaying th target voice menu.
3. The method of any of claims 1-2 and , wherein generating a targeted voice menu based on the historical business transaction information comprises:
acquiring the first N service items with highest frequency or most quantity in the historical service handling information, wherein N is a positive integer;
an th target voice menu including the first N service items is generated.
An apparatus for displaying voice menus of , comprising:
the acquisition module is used for acquiring the service number input by the user on the call interface of the terminal in real time;
the judging module is used for judging whether the service number has historical service handling information corresponding to the number of the terminal, and if the judging result is yes, the generating module is triggered;
the generating module is used for generating an th target voice menu according to the historical service transaction information, wherein the th target voice menu at least comprises service items;
a display module, configured to display the th target voice menu on the call interface;
further comprising an th processing module, the th processing module to:
receiving a call instruction;
initiating a call according to a service number which is input by a user currently and completed;
sending the th target voice menu to a service server to enable the service server to generate a second target voice menu according to the th target voice menu, wherein each service item in the second target voice menu is different from each service item in the th target voice menu;
receiving the second target voice menu and displaying the second target voice menu on a call interface;
the system also comprises a business handling module, wherein the business handling module is used for:
receiving selection information of a user on service items in the th target voice menu;
and generating a short message according to the selection information and sending the short message to a service server or sending the selection information to the service server through the Internet so as to handle the service of the service item corresponding to the selection information.
5. The apparatus of claim 4, further comprising a second processing module to:
receiving a hang-up instruction;
judging whether the time difference between the receiving of the second target voice menu and the receiving of the hang-up instruction is smaller than a preset time threshold value or not;
if the result of the determination is yes, determining whether the user selects the service item of the second target voice menu, and if the result of the determination is that the user does not select the service of the second target voice menu, displaying th target voice menu.
6. The apparatus of any of claims , wherein the generating module is specifically configured to:
acquiring the first N service items with highest frequency or most quantity in the historical service handling information, wherein N is a positive integer;
an th target voice menu including the first N service items is generated.
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| CN108900722B (en) * | 2018-07-12 | 2021-01-08 | 维沃移动通信有限公司 | Information input method in call process and mobile terminal |
| CN109274843B (en) * | 2018-09-19 | 2021-06-11 | 平安科技（深圳）有限公司 | Key prediction method, device and computer readable storage medium |
| CN109474754A (en) * | 2018-10-11 | 2019-03-15 | 平安科技（深圳）有限公司 | Method, apparatus, computer equipment and the storage medium of hotline Voice Navigation |
| CN111343348A (en) * | 2018-12-19 | 2020-06-26 | 中兴通讯股份有限公司 | Application method, system, device and storage medium of interactive voice response menu |
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| CN111800551A (en) * | 2019-04-09 | 2020-10-20 | 中国移动通信集团山东有限公司 | Voice navigation menu generation method and device, electronic equipment and storage medium |
| CN111031185A (en) * | 2019-12-19 | 2020-04-17 | 易谷网络科技股份有限公司 | Agent allocation method based on artificial intelligence navigation and related device |
| CN111432081A (en) * | 2020-03-31 | 2020-07-17 | 中国银行股份有限公司 | Recommendation method and device for interactive voice response menu |
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