CN106961529A - Worksheet method and communication service equipment - Google Patents
Worksheet method and communication service equipment Download PDFInfo
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- CN106961529A CN106961529A CN201610012889.4A CN201610012889A CN106961529A CN 106961529 A CN106961529 A CN 106961529A CN 201610012889 A CN201610012889 A CN 201610012889A CN 106961529 A CN106961529 A CN 106961529A
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- work order
- account
- start work
- predetermined condition
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
- H04M15/70—Administration or customization aspects; Counter-checking correct charges
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
- H04L41/5061—Network service management, e.g. ensuring proper service fulfilment according to agreements characterised by the interaction between service providers and their network customers, e.g. customer relationship management
- H04L41/5064—Customer relationship management
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- Engineering & Computer Science (AREA)
- Business, Economics & Management (AREA)
- General Business, Economics & Management (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)
Abstract
The present invention provides a kind of worksheet method, including：In the remaining sum account of financial management system side real time scan account, when the remaining sum of account meets the first predetermined condition, the start work order of the account is generated；The start work order is sent to CRM system side, and customer relation management account verification is carried out to the start work order in CRM system side, to judge whether the start work order meets the second predetermined condition；Start work order is sent to service release system side, and service release verification is carried out to the start work order in the service release system side, to judge whether the start work order meets the 3rd predetermined condition；Start-up command is generated according to the 3rd predetermined condition start work order is met, and the start-up command is sent to network element.The present invention also provides a kind of communication service equipment.When handling start work order using worksheet method provided by the present invention, flow is simple, and efficiency is higher, does not increase the cost of hardware device.
Description
Technical field
The present invention relates to communication technical field, in particular it relates to a kind of worksheet method and a kind of execution work order
The communication service equipment of processing method.
Background technology
When handling the communication service of client, client's stops that machine business is especially needed timely to be handled.Every month
The beginning of the month is all the peak period for machine of stopping, and often causes the overstocked of inventory of starting shooting.
Two ways can be generally taken to alleviate overstocking for start inventory, a kind of is the mode of manual intervention, another to be
Establish mirror image the mode in storehouse.
In the mode of manual intervention, in overstocked link, overstocked start inventory is taken out, necessary information is filled out, by taking
Business open system is forwarded directly to network element or is submitted directly to switching room directly to be started shooting.The mode of this manual intervention can
With quick turn-on, so as to alleviate customer complaint.But there is inefficiency, handle the defect such as not in time in this mode.
In the mode for establishing mirror image storehouse, established mirror image storehouse using existing hardware resource, will influence to stop the business of machine
Individually move out to mirror site and handled.But the interface data for consuming large resource is extracted and is transferred to mirror site by this mode,
Cost is higher.
Therefore, this area technical problem urgently to be resolved hurrily is turned into as how relatively low cost quickly handles start work order.
The content of the invention
It is an object of the invention to provide the communication of a kind of worksheet method and a kind of execution worksheet method
Service equipment.Performing the worksheet method using the communication service equipment can be opened with the quick processing of relatively low cost
Machine work order.
To achieve these goals, as one aspect of the present invention there is provided a kind of worksheet method, wherein, it is described
Worksheet method includes：
In the remaining sum account of financial management system side real time scan account, when the remaining sum of account meets the first predetermined condition
When, generate the start work order of the account；
The start work order is sent to CRM system side, and opened in CRM system side described
Machine work order carries out customer relation management account verification, to judge whether the start work order meets the second predetermined condition；
The start work order for meeting second predetermined condition is sent to service release system side, and in the service release
System side carries out service release verification to the start work order, to judge whether the start work order meets the 3rd predetermined condition；
Start-up command is generated according to the 3rd predetermined condition start work order is met, and the start-up command is sent to net
Member.
Preferably, work order of once starting shooting is obtained in CRM system side every prescribed time period, it is described pre-
Section of fixing time is between 20 seconds to 50 seconds.
Preferably, the worksheet method also includes：
After the start-up command is sent, the customer relation management account of the corresponding account of the start work order is updated；
The remaining sum account and the customer relation management account are synchronized.
As another aspect of the present invention there is provided a kind of communication service equipment, the communication service equipment includes account
Management system, CRM system and service open system, wherein,
The financial management system bag account balance acquisition module, start work order generation module and the first work order database,
The account balance acquisition module is used to obtain account balance in real time, and account balance is met to the account of first predetermined condition
Family information is sent to the start work order generation module, and the start work order generation module can receive the accounts information
The start work order of proper account is generated afterwards, and the first work order database is used to store the work including the start work order
It is single, and the financial management system can send the start work order to corresponding CRM system；
The CRM system includes the first start work order acquisition module, customer relation management account correction verification module
With the second work order database, the CRM system can be communicated with the financial management system, and described first
Start work order in work order database can be transmitted by way of DBLink into the second work order database, and described second
Work order database is used to store the work order including the start work order obtained from the financial management system, and described first opens
Machine work order acquisition module is used to obtain the start work order, the customer relation management account from the second work order database
Correction verification module is used to verify whether the start work order meets the second predetermined condition；
The service release system includes the second start work order acquisition module, service release correction verification module and start-up command life
Into module, the second start work order acquisition module is used to obtaining that the CRM system to send meets described second
The start work order of predetermined condition, the service release correction verification module is got for verifying the second start work order acquisition module
Start work order whether meet the 3rd predetermined condition, the start-up command generation module is used for according to meeting described 3rd predetermined article
Part start work order generation start-up command.
Preferably, the financial management system includes account update module, and the account update module can receive described
The customer relation management account that CRM system is sent, and by the remaining sum of the corresponding account of the start work order and reception
The customer relation management account arrived is synchronous.
Preferably, the financial management system includes customer relation management side work order scan module, the customer relationship pipe
Reason side work order scan module is used for the customer relation management account for periodically scanning for the CRM system, to judge
Whether the customer relation management account of the CRM system updates.
Preferably, the second work order database is by multi-process and PERCOM peripheral communication, and the first start work order obtains mould
Block calls the start work order in the second work order database by one of process.
Preferably, the first start work order acquisition module every prescribed time period is carried out to the second work order database
Single pass, whether there is the start work order, the predetermined amount of time was at 20 seconds to detect in the second work order database
To between 50 seconds.
Preferably, the second start work order acquisition module and the CRM system pass through WEBSERVICE side
Formula communicates.
Preferably, the financial management system sends start work order and the client to the CRM system
Relationship management system sends customer relation management account to the financial management system and operated for asynchronous loose coupling.
In worksheet method provided herein, opened being handled using worksheet method provided by the present invention
During machine work order, directly start data are write in CRM system, the TUXEDO without calling customer relation management side
Service, so as to reduce flow, it is to avoid the possibility that TUXEDO services get congestion.
, it is necessary to service the start for meeting the second predetermined condition work order after being verified by customer relation management account
Open verification.3rd predetermined condition is according to determined by the service that user customizes.For example, judge user account balance whether
Meet expense required for the set meal customized in user etc..If meeting the 3rd predetermined condition, described is met to start work order
The account of 3rd predetermined condition sends start-up command.
The step of carrying out service release verification to the start work order for meeting second predetermined condition is by service release system
Perform, when performing the step to the start work order progress service release verification for meeting second predetermined condition, service release
System directly extracts pending start work order from CRM system, puts to network element work order table, simplifies flow, carry
The high treatment effeciency of start work order.
It follows that when handling start work order using worksheet method provided by the present invention, flow is simple, efficiency compared with
Height, also, increase does not perform the cost of the hardware device of the worksheet method.
Brief description of the drawings
Accompanying drawing is, for providing a further understanding of the present invention, and to constitute a part for specification, with following tool
Body embodiment is used to explain the present invention together, but is not construed as limiting the invention.In the accompanying drawings：
Fig. 1 is the schematic flow sheet that the worksheet method is performed using communication service equipment provided by the present invention；
Fig. 2 is the module diagram of communication service equipment provided by the present invention.
Description of reference numerals
100：Financial management system 110：Account balance acquisition module
120：Work order of starting shooting generation module 130：First work order database
140：Account update module 150：Customer relation management side work order scan module
200：CRM system 210：First start work order acquisition module
220：Customer relation management account correction verification module 230：Second work order database
300：Service release system 310：Second start work order acquisition module
320：Service release correction verification module 330：Start-up command generation module
400：Network element
Embodiment
The embodiment of the present invention is described in detail below in conjunction with accompanying drawing.It should be appreciated that this place is retouched
The embodiment stated is merely to illustrate and explain the present invention, and is not intended to limit the invention.
As one aspect of the present invention there is provided a kind of worksheet method, wherein, as shown in figure 1, the worksheet
Method includes：
In the remaining sum account of financial management system side real time scan account, when the remaining sum of account meets the first predetermined condition
When, generate the start work order of the account；
The start work order is sent to CRM system side, and opened in CRM system side described
Machine work order carries out customer relation management account verification, to judge whether the start work order meets the second predetermined condition；
The start work order for meeting second predetermined condition is sent to service release system side, and in the service release
System side carries out service release verification to the start work order, to judge whether the start work order meets the 3rd predetermined condition；
Start-up command is generated according to the 3rd predetermined condition start work order is met, and the start-up command is sent to net
Member.
It will be apparent to a skilled person that CRM system is CRM (Customer
Relationship Management) system, customer relation management account is CRM accounts.
In the present invention, first predetermined condition is determined by the credit line of user.For example, some users
Credit line is 0, as long as the account balance of user is more than 0, just generation start work order.If the credit line of user is 100 yuan,
As long as the account balance of user is more than -100 yuan, start work order is just generated.In other words, the start work order is that have account balance to touch
Hair.
It is to be understood that only performing aforesaid operations to the account answered a pager's call after shutdown, rather than all accounts are carried out
State operation.
After start work order is generated, in addition it is also necessary to send start work order to customer relation management side and carry out customer relationship
Manage account verification.In the present invention, special restriction is not done to the particular content of the second predetermined condition.For example, second is pre-
Whether fixed condition can be the whether complete correct or user of the corresponding subscriber information message of account in blacklist.If logical
Cross, then it is assumed that the start work order meets second predetermined condition；If do not passed through, then it is assumed that the start work order is not met
Second predetermined condition.
It is easily understood that in the present invention, the step of performing generation start work order by financial management system is closed by client
It is that management system completes to carry out the step of customer relation management account is verified to start work order.
In the prior art, financial management system generation start work order data control table to letter, call customer relation management system
The TUXEDO services of system side are sent in CRM system, when the beginning of the month is busy, CRM system side
TUXEDO (Transaction for Unix has been Extended for distributed Operation) is serviced
Other business work orders are also handled, often getting congestion, or even block the situation of server all happens occasionally.
In worksheet method provided herein, opened being handled using worksheet method provided by the present invention
During machine work order, directly start data are write in CRM system, without calling CRM system side
TUXEDO is serviced, so as to reduce flow, it is to avoid the possibility that TUXEDO services get congestion.
, it is necessary to service the start for meeting the second predetermined condition work order after being verified by customer relation management account
Open verification.3rd predetermined condition is according to determined by the service that user customizes.For example, judge user account balance whether
Meet expense required for the set meal customized in user etc..If meeting the 3rd predetermined condition, described is met to start work order
The account of 3rd predetermined condition sends start-up command.
The step of carrying out service release verification to the start work order for meeting second predetermined condition is by service release system
Perform, when performing the step to the start work order progress service release verification for meeting second predetermined condition, service release
System directly extracts pending start work order from CRM system, puts to network element work order table, simplifies flow, carry
The high treatment effeciency of start work order.
It follows that when handling start work order using worksheet method provided by the present invention, flow is simple, efficiency compared with
Height, also, increase does not perform the cost of the hardware device of the worksheet method.
In order to improve the processing speed of start work order, it is preferable that in the CRM system side every pre- timing
Between section obtain and once start shooting work order, the predetermined amount of time is between 20 seconds to 50 seconds.It is used as a kind of specific implementation of the present invention
Mode, the predetermined amount of time can be 30 seconds, and CRM system was obtained once by financial management system every 30 seconds
The start work order of transmission.
As a kind of preferred embodiment of the present invention, it can be performed every 30 seconds once to meeting the described first predetermined bar
The start work order of part carries out the step of customer relation management account is verified.
In order to not influence original letter flow control journey, preferably described worksheet method also includes：
After the start-up command is sent, the customer relation management account of the corresponding account of the start work order is updated；
The remaining sum account and the customer relation management account are synchronized.
, should as another aspect of the present invention there is provided a kind of communication service equipment for performing the worksheet method
Communication service equipment includes financial management system 100, CRM system 200 and service open system 300.
As shown in Fig. 2 the bag account balance acquisition module 110 of financial management system 100, the and of start work order generation module 120
First work order database 130.Account balance acquisition module 110 is used to obtain account balance in real time, and account balance is met into institute
The accounts information for stating the first predetermined condition is sent to start work order generation module 120, and the start work order generation module 120 can be
The start work order that proper account is generated after the accounts information is received, the first work order database 130 is used to store including described
Start shooting work order including work order, and financial management system 100 can by it is described start work order send to corresponding customer relationship pipe
Reason system 200.
The CRM system 200 corresponding with financial management system 100 includes the first start work order acquisition module
210th, the work order database 230 of customer relation management account correction verification module 220 and second.CRM system 200 can be with
Above-mentioned financial management system 100 is communicated.Specifically, the start work order in the first work order database 130 passes through DBLink's
Mode is transmitted into the second work order database 230, and the second work order database 230 is used to store and included from financial management system 100
Work order including the start work order of acquisition, and the first start work order acquisition module 210 from the second work order database 230 for obtaining
Take the start work order, the customer relation management account correction verification module is used to verifying the start work order, and whether to meet second pre-
Fixed condition.
Service release system 300 is used to communicate 200 with CRM system.As shown in Figure 2, service release system
300 include the second start work order acquisition module 310, service release correction verification module 320 and start-up command generation module 330.Second
Start work order acquisition module 310 is used to obtaining that CRM system 300 to send meets opening for second predetermined condition
Machine work order, service release correction verification module 320 be used to verifying second start shooting start work order that work order acquisition module 310 gets whether
Meet the 3rd predetermined condition, start-up command generation module 330 is used for basis and meets the 3rd predetermined condition start work order generation
Start-up command.The start-up command that start-up command generation module 330 is generated is sent to network element 400, and start behaviour is performed by network element 400
Make.
The second work order database 230 is provided with CRM system 200, the first work order database 130 passes through
DBLink mode will start shooting in work order the second work order database 230 of write-in, the TUXEDO without calling customer relation management side
Service, so as to reduce flow, it is to avoid the possibility that TUXEDO services get congestion.
Fall within the communication service it is easily understood that receiving start-up command and performing the network element 400 of power-on operation and set
A standby part, therefore, the Communications service equipment include financial management system 100, CRM system 200 and service
Open system 300, simple in construction, cost is relatively low.
It is easily understood that in addition to work order of starting shooting, other business works are also stored in the first work order database 130
It is single.
Preferably, the financial management system includes account update module 140, and the account update module 140 can be received
The customer relation management account that the CRM system is sent, and by the remaining sum of the corresponding account of the start work order with
The customer relation management account received is synchronous.Account update module 140 is used to perform " to the remaining sum account and the client
Relation management account is synchronized " the step of.
For the remaining sum account for the financial management system that upgrades in time, it is preferable that financial management system 100 can also include visitor
Family relation management side work order scan module 150, the customer relation management side work order scan module 150 is used to periodically scan for institute
The customer relation management account of CRM system is stated, to judge the customer relation management of the CRM system
Whether account updates.
In order to improve efficiency, it is preferable that the second work order database is by multi-process and PERCOM peripheral communication, and described first opens
Machine work order acquisition module calls the start work order in the second work order database by one of process.In customer relationship pipe
In reason system 100, stored using being obtained by the way of database purchase is called in timed task multi-process in the second work order database 230
Work order, and there is a special process and adjust the start work order, so as to lift processing data to greatest extent
Speed.As a kind of preferred embodiment of the present invention, the first start work order acquisition module every prescribed time period is to institute
State the second work order database and carry out single pass, the start work order is whether there is in the second work order database to detect,
The predetermined amount of time is between 20 seconds to 50 seconds.
In order to get the start work order verified by CRM system in real time, it is preferable that the second start work order
Acquisition module 310 and CRM system 200 are communicated by WEBSERVICE modes.
Preferably, the financial management system sends start work order and the client to the CRM system
Relationship management system sends customer relation management account to the financial management system and operated for asynchronous loose coupling.Pass through asynchronous pine
Coupling operation can reduce unnecessary verification, so as to improve the efficiency of processing start work order.
The process that above-mentioned communication service equipment performs the worksheet method is described in detail with reference to Fig. 1.
The worksheet method comprises the following steps：
S1, the real time scan account of financial management system 100 remaining sum account, generation remaining sum account meet the first predetermined condition
Account start work order；
S2, financial management system 100 will start work order write-in clients by way of the first work order database is with DBLink
Second work order database of relationship management system 200；
S3, CRM system 200 to receive and carry out customer relation management account to start work order after start work order
Verification, to judge whether the start work order meets the second predetermined condition；
When work order of starting shooting meets the second predetermined condition, step S4 is performed；When start work order does not meet the second predetermined condition
When, update the customer relation management account state of CRM system；
S4, start work order is sent to service release system 300, meeting described second by 300 pairs of service release system makes a reservation for
The start work order of condition carries out service release verification；
When work order of starting shooting meets three predetermined conditions, step S5 is performed；When start work order does not meet the 3rd predetermined condition
When, update the customer relation management account state of CRM system；
S5, the account of the 3rd predetermined condition is met to start work order send start-up command；
S6, the customer relation management account state for updating CRM system；
S7, the remaining sum account and the customer relation management account synchronized.
It is understood that the principle that embodiment of above is intended to be merely illustrative of the present and the exemplary implementation that uses
Mode, but the invention is not limited in this.For those skilled in the art, the essence of the present invention is not being departed from
In the case of refreshing and essence, various changes and modifications can be made therein, and these variations and modifications are also considered as protection scope of the present invention.
Claims (10)
1. a kind of worksheet method, it is characterised in that the worksheet method includes：
It is raw when the remaining sum of account meets the first predetermined condition in the remaining sum account of financial management system side real time scan account
Into the start work order of the account；
The start work order is sent to CRM system side, and in CRM system side to the start work
It is single to carry out customer relation management account verification, to judge whether the start work order meets the second predetermined condition；
The start work order for meeting second predetermined condition is sent to service release system side, and in the service release system
Side carries out service release verification to the start work order, to judge whether the start work order meets the 3rd predetermined condition；
Start-up command is generated according to the 3rd predetermined condition start work order is met, and the start-up command is sent to network element.
2. worksheet method according to claim 1, it is characterised in that the CRM system side every
Predetermined amount of time obtains work order of once starting shooting, and the predetermined amount of time is between 20 seconds to 50 seconds.
3. worksheet method according to claim 1 or 2, it is characterised in that the worksheet method also includes：
After the start-up command is sent, the customer relation management account of the corresponding account of the start work order is updated；
The remaining sum account and the customer relation management account are synchronized.
4. a kind of communication service equipment, the communication service equipment includes financial management system, CRM system kimonos
Business open system, it is characterised in that
The financial management system bag account balance acquisition module, start work order generation module and the first work order database, it is described
Account balance acquisition module is used to obtain account balance in real time, and the account that account balance meets first predetermined condition is believed
Breath is sent to the start work order generation module, and the start work order generation module can give birth to after the accounts information is received
Into the start work order of proper account, the first work order database is used to store the work order including the start work order, and
The financial management system can send the start work order to corresponding CRM system；
The CRM system includes the first start work order acquisition module, customer relation management account correction verification module and the
Two work order databases, the CRM system can be communicated with the financial management system, first work order
Start work order in database can be transmitted by way of DBLink into the second work order database, second work order
Database is used to store the work order including the start work order obtained from the financial management system, and the first start work
Single acquisition module is used to obtain the start work order from the second work order database, the customer relation management account verification
Module is used to verify whether the start work order meets the second predetermined condition；
The service release system includes the second start work order acquisition module, service release correction verification module and start-up command generation mould
Block, the second start work order acquisition module is used to obtaining that the CRM system to send meets described second and make a reservation for
The start work order of condition, the service release correction verification module is used to verify the opening of getting of the second start work order acquisition module
Whether machine work order meets the 3rd predetermined condition, and the start-up command generation module meets the 3rd predetermined condition for basis and opened
Machine work order generates start-up command.
5. communication service equipment according to claim 4, it is characterised in that the financial management system updates including account
Module, the account update module can receive the customer relation management account that the CRM system is sent, and will
The remaining sum of the corresponding account of work order of starting shooting is synchronous with the customer relation management account received.
6. communication service equipment according to claim 5, it is characterised in that the financial management system includes customer relationship
Management-side work order scan module, the customer relation management side work order scan module is used to periodically scan for the customer relationship
The customer relation management account of management system, whether more to judge the customer relation management account of the CRM system
Newly.
7. the communication service equipment according to any one in claim 4 to 6, it is characterised in that the second work order number
According to storehouse by multi-process and PERCOM peripheral communication, the first start work order acquisition module calls described second by one of process
Start work order in work order database.
8. communication service equipment according to claim 7, it is characterised in that the first start work order acquisition module every
Predetermined amount of time carries out single pass to the second work order database, whether there is with detecting in the second work order database
The start work order, the predetermined amount of time is between 20 seconds to 50 seconds.
9. communication service equipment according to claim 7, it is characterised in that the second start work order acquisition module and institute
CRM system is stated to communicate by WEBSERVICE modes.
10. the communication service equipment according to any one in claim 4 to 7, it is characterised in that the financial management system
Unite and send start work order and the CRM system to the financial management system to the CRM system
System sends customer relation management account and operated for asynchronous loose coupling.
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| CN201610012889.4A CN106961529B (en) | 2016-01-08 | 2016-01-08 | Work order processing method and communication service equipment |
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| CN201610012889.4A CN106961529B (en) | 2016-01-08 | 2016-01-08 | Work order processing method and communication service equipment |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN110675058A (en) * | 2019-09-24 | 2020-01-10 | 中国联合网络通信集团有限公司 | Work order processing method, electronic device, storage medium and system |
| CN112905335A (en) * | 2021-02-02 | 2021-06-04 | 北京思特奇信息技术股份有限公司 | Switching method for calling multiple sets of system same services and business processing system |
| CN113031944A (en) * | 2019-12-09 | 2021-06-25 | 中盈优创资讯科技有限公司 | Template-based service opening device and method |
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