Double-recording video-audio recorder and system supporting evaluation
Technical Field
The application relates to the field of service evaluation, in particular to a double-record video and audio recorder and a system supporting evaluation.
Background
At present, aiming at service departments in various fields, the evaluation of the service is only unilateral conclusion type one-sided evaluation, no secondary examination is carried out on unsatisfactory service, and no evidence can be obtained for irrational alarming clients, so that the evaluation of later staff is not facilitated, and fairness is lacking.
Disclosure of Invention
Aiming at the defects in the prior art, the application provides a double-recording video-audio recorder and a system supporting evaluation, which can greatly improve the problem of bad service attitudes and solve the problem of wrong judgment of performance assessment of service personnel caused by irrational alarming of clients.
The application adopts the following technical scheme:
a dual video audio recorder for supporting evaluations, having a front panel and a rear panel, characterized in that: the device comprises a processor, a power supply module, a service evaluation module, a storage module, a front camera unit and a rear camera unit, wherein the front camera unit and the rear camera unit are respectively arranged on a front panel and a rear panel; the storage module has respective subintervals categorized by different video categories.
Further, the front panel is provided with a display unit for displaying the synchronous recorded content of the rear camera unit or the synchronous recorded content of the front camera unit.
Further, the back panel is provided with a fingerprint verification module for acquiring the fingerprint of the staff and displaying staff information of the staff on the display unit; after the front camera shooting unit and the rear camera shooting unit start to record video, the display unit switches to display as video recording.
Furthermore, the rear panel is also provided with an ending button for ending the current video recording, closing the front camera shooting unit and the rear camera shooting unit at the same time, and storing the video and the audio in the video and the audio subinterval which is not evaluated by the storage module.
Further, the service evaluation module comprises a very satisfactory key, a general key and an unsatisfactory key; when a customer presses a very satisfactory key, ending the current video recording, and simultaneously closing the front camera unit and the rear camera unit, wherein the video screens recorded by the front camera unit and the rear camera unit are stored in a very satisfactory video and audio subinterval of the storage module; when a customer presses a satisfaction key, ending the current video recording, and simultaneously closing the front-end camera unit and the rear-end camera unit, wherein the video screens recorded by the front-end camera unit and the rear-end camera unit are stored in a satisfaction video-audio subinterval of the storage module, and when the customer presses a general key, the video screens recorded by the rear-end camera unit are stored in a general video-audio subinterval of the storage module; when the customer presses the unsatisfied key, the video screen recorded by the rear-mounted camera unit is stored in the unsatisfied video-audio subinterval of the storage module.
Further, the back panel is provided with a dispute key, and the dispute key is pressed when an abnormal service event occurs, so that the current video and audio are marked, and the dispute key is stored in a dispute video and audio subinterval of the storage module.
Further, the back panel is further provided with a voice button for playing the set voice clip.
Further, the front-end camera shooting unit is provided with a high-definition camera shooting unit and a non-high-definition camera shooting unit, and the rear panel is further provided with a switching module for switching the front-end camera shooting unit between the high-definition camera shooting unit and the non-high-definition camera shooting unit.
Further, the recorder also comprises a wired communication module or a wireless communication module, wherein the wireless communication module is used for transmitting the content in the storage module to the background server in a wireless communication mode; the wired communication module is used for sending the content in the storage module to the background server in a wired communication mode and charging the recorder.
Further, the rear panel is provided with at least two status indicator lamps, and the first status indicator lamp is used for indicating that the recorder is in an on state; the second status indicator light is used for indicating that the front camera shooting unit and the rear camera shooting unit are in an on state.
Further, the display device also comprises an on-off button which is arranged in the non-front panel area.
The application also provides another technical scheme: the double-record video and audio recording system supporting evaluation further comprises a communication module and a service evaluation video classification system platform on the basis of the recorder, wherein the recorder uploads the content in the storage module to the service evaluation video classification system platform through the communication module, and different types of videos are checked in the service evaluation video classification system platform.
The working flow of the application is as follows:
the staff first turns on the recording evaluator power. The staff inputs the fingerprint, and the display unit displays staff information of the current staff. When the infrared sensing module detects that a customer approaches the recorder or is in front of the recorder, the recorder simultaneously starts the front-mounted camera unit and the rear-mounted camera unit, and customer service is started. After the service is finished, the voice key is pressed down: please make an evaluation of this service. The customer evaluates this service as follows: very satisfactory, general, unsatisfactory. And after the corresponding evaluation is pressed, classifying and storing the recorded video, if disputes occur in the customer service process, the staff can press a dispute key for marking the current video and audio, and storing the dispute video and audio subintervals in the storage module. If the video is required to be recorded in high definition, a switching key is pressed, the video is converted into high definition video, and dispute video classification is carried out on the video.
The application has the beneficial effects that: the application is used for receiving service video by clients in a service hall, and has two camera units for simultaneously recording and displaying on a screen. The clients and the staff face to face and are respectively positioned on two sides of the machine, one camera shooting unit records the staff for service, and the other camera shooting unit records the clients. The application can greatly improve the problem of bad service attitude, can solve the problem of misjudgment of performance assessment of service personnel by irrational alarming of clients, and is beneficial to fairness of evidence obtaining to both sides; the staff can mark the video and audio, so that the video and audio recorder supporting service evaluation can adapt to various service environments.
Drawings
FIG. 1 is a perspective view of a dual video audio recorder supporting evaluation in accordance with the present application;
FIG. 2 is a rear panel view of a dual video audio recorder supporting evaluation in accordance with the present application;
FIG. 3 is a block diagram of a dual video audio recording system supporting ratings according to the present application.
The device comprises a 1-front camera unit, a 2-infrared sensing module, a 3-very satisfactory key, a 4-satisfactory key, a 5-general key, a 6-dissatisfied key, a 7-display unit, an 8-state indicator lamp, a 9-rear camera unit, a 10-fingerprint input module, an 11-voice key, a 12-dispute key and a 13-end key.
The specific embodiment is as follows:
the application is further illustrated by the following examples in conjunction with the accompanying drawings:
it should be noted that the following detailed description is illustrative and is intended to provide further explanation of the application. Unless defined otherwise, all technical and scientific terms used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this application belongs.
It is noted that the terminology used herein is for the purpose of describing particular embodiments only and is not intended to be limiting of exemplary embodiments according to the present application. As used herein, the singular is also intended to include the plural unless the context clearly indicates otherwise, and furthermore, it is to be understood that the terms "comprises" and/or "comprising" when used in this specification are taken to specify the presence of stated features, steps, operations, devices, components, and/or combinations thereof.
As shown in fig. 1 and 2, a dual video/audio recorder supporting evaluation according to an exemplary embodiment of the present application includes a front panel and a rear panel, which are provided with a processor, a power module, a service evaluation module, a storage module, a front camera unit and a rear camera unit, wherein the front camera unit 1 and the rear camera unit 8 are respectively disposed on the front panel and the rear panel, the front panel is provided with an infrared sensing module 2, and when a human body distance is detected within a set range of the recorder, the front camera unit 1 and the rear camera unit 9 are simultaneously started to record video; the storage module has respective subintervals categorized by different video categories.
The front panel is provided with a display unit for displaying the synchronous recorded content of the rear camera unit or the synchronous recorded content of the front camera unit. The content of the front camera unit or the content of the rear camera unit can be displayed independently, and the content of the front camera unit and the content of the rear camera unit can be displayed simultaneously in a split screen mode. Meanwhile, the display unit can also display the working information of the staff. On the other hand, the first image capturing unit and the second image capturing unit are both image capturing units with rotatable adjustment angles, and a worker or a client can manually rotate the image capturing range covered by the image capturing units.
The rear panel is provided with a fingerprint verification module for acquiring the fingerprint of the staff and displaying staff information of the staff on the display unit; after the front camera shooting unit and the rear camera shooting unit start to record video, the display unit switches to display as video recording.
The recorder in this embodiment further comprises a power key (not shown in the figure), a voice key 11, an end key 13, and the service evaluation module comprises a service evaluation circuit which further has a very satisfactory key 3, a satisfactory key 4, a general key 5 and an unsatisfactory key 6 on the front panel. A power key: for switching the recorder, voice key 11: after the service is finished, the key is pressed to automatically play the voice: please make an evaluation of this service. Dispute key 12: when disputes occur between clients and staff, the key is pressed down, and videos belong to dispute video classification. End key 13: and the video and audio storage module is used for ending the current video recording, closing the front camera shooting unit and the rear camera shooting unit at the same time, and storing the video and audio in the video and audio subinterval which is not evaluated by the storage module.
The front-end camera unit of the present embodiment has a high-definition camera unit and a non-high-definition camera unit, and the rear panel has a switching key (not shown in the figure) for switching the front-end camera unit between the high-definition camera unit and the non-high-definition camera unit.
High definition camera units are common terms for those skilled in the art, and the coverage of high definition is well known.
The rear panel is provided with two status indicator lamps, and the first status indicator lamp is used for only the recorder in the on state; the second status indicator light is used for indicating that the front camera unit is in an on state.
The embodiment also comprises a wired communication module or a wireless communication module, wherein the wireless communication module is used for transmitting the content in the storage module to the background server in a wireless communication mode; the wired communication module is used for sending the content in the storage module to the background server in a wired communication mode and charging the recorder. The wired communication module can select a usb interface and can transmit data and charge. The wireless communication module can select Bluetooth communication, zigbee communication or WIFi communication, and when the distance is relatively close, the wireless communication module is preferably selected from Bluetooth communication.
The embodiment is used for service hall clients to accept service video, has two camera units to simultaneously record video and displays the video on a screen. The clients and the staff face to face and are respectively positioned on two faces of the machine, one camera shooting unit records the staff for service, and the other camera shooting unit records the clients, so that the embodiment is beneficial to the fairness of evidence collection to the two parties; the staff can make classification labels for the recorded video and audio, so that the video and audio recorder supporting service evaluation can adapt to various service environments.
The working principle of the embodiment is as follows:
the staff first turns on the recording evaluator power. The staff inputs the fingerprint, and the display unit displays staff information of the current staff. When the infrared sensing module detects that a customer approaches the recorder or is in front of the recorder, the recorder simultaneously starts the front-mounted camera unit and the rear-mounted camera unit, and customer service is started. After the service is finished, the voice key is pressed down: please make an evaluation of this service. The customer evaluates this service as follows: very satisfactory, general, unsatisfactory. And after the corresponding evaluation is pressed, classifying and storing the recorded video, if disputes occur in the customer service process, the staff can press a dispute key for marking the current video and audio, and storing the dispute video and audio subintervals in the storage module. If the video is required to be recorded in high definition, a switching key is pressed, the video is converted into high definition video, and dispute video classification is carried out on the video.
Another application of this embodiment is as an attendance machine, where staff implements attendance recording through a fingerprint entry module.
Still another embodiment of the present application is a dual video recording system supporting evaluation, further comprising a service evaluation video classification system platform, wherein the recorder uploads the content in the storage module to the service evaluation video classification system platform through the communication module, and by checking videos of different categories in the service evaluation video classification system platform, as shown in fig. 3, each service evaluation button can trigger classified storage of video screens.
When the customer service is finished, the customer presses the start key of the record evaluator to start the customer service, and after the service is finished, the evaluation of the service at this time is respectively as follows: very satisfactory, general, unsatisfactory. After the evaluation is pressed, the recorded video is classified and stored, and after a later stage uploading platform, a responsible person can independently audit the unsatisfied classified video, so that the method has important significance for improving the service attitude of staff.
If disputes occur in the customer service process, the staff can record corresponding videos and classify the videos into dispute-like videos. After the post-uploading platform, the responsible person can independently audit the dispute videos.
The embodiment is used for service hall clients to accept service video, has two camera units to simultaneously record video and displays the video on a screen. The clients and the staff face to face and are respectively positioned on two sides of the machine, one camera shooting unit records the staff for service, and the other camera shooting unit records the clients. The embodiment can greatly improve the problem of bad service attitude, can also solve the problem of misjudgment of performance assessment of service personnel by irrational alarming of clients, and is beneficial to fairness of evidence taking to both parties.
The above description is only of the preferred embodiments of the present application and is not intended to limit the present application, but various modifications and variations can be made to the present application by those skilled in the art. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present application should be included in the protection scope of the present application.