CN106790943A - A kind of method for supporting mobile phone terminal application session to record - Google Patents
A kind of method for supporting mobile phone terminal application session to record Download PDFInfo
- Publication number
- CN106790943A CN106790943A CN201710086534.4A CN201710086534A CN106790943A CN 106790943 A CN106790943 A CN 106790943A CN 201710086534 A CN201710086534 A CN 201710086534A CN 106790943 A CN106790943 A CN 106790943A
- Authority
- CN
- China
- Prior art keywords
- mobile phone
- phone terminal
- server
- call
- app
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/64—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
- H04M1/65—Recording arrangements for recording a message from the calling party
- H04M1/6505—Recording arrangements for recording a message from the calling party storing speech in digital form
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/64—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
- H04M1/65—Recording arrangements for recording a message from the calling party
- H04M1/656—Recording arrangements for recording a message from the calling party for recording conversations
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
- H04M1/7243—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages
- H04M1/72433—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages for voice messaging, e.g. dictaphones
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72484—User interfaces specially adapted for cordless or mobile telephones wherein functions are triggered by incoming communication events
Abstract
The present invention provides a kind of method for supporting mobile phone terminal application session to record, belong to communication network O＆M field, the present invention is by providing software and hardware integration solution, when the key of mobile phone terminal application one calls call function, realize communication process recording, sound recordings unification preservation, unified management and control, ensure communication process authenticity and normalization, ensure message registration can manage, it is controllable, can play back, can review, and the various main flow mobile phone terminal operating systems such as Android, IOS are adapted to, practical, application effect is notable.
Description
Technical field
The present invention relates to communication network O＆M field, more particularly to a kind of method for supporting mobile phone terminal application session to record.
Background technology
With developing rapidly for mobile Internet and mobile intelligent, the seamless coverage of the network such as 3G, 4G, Wlan is relieved
Limitation of the network bandwidth to Mobile solution, mobile phone is no longer simple call instrument, and it is portable office platform to have evolved into,
Increasing mobile phone A PP applications are continued to bring out.
Mobile operator also by third party producer or grind out various mobile phone terminal used towards various roles certainly should
With wherein numerous applications all embed one touch dial function, the phone number for clicking on the page by a key directly invokes embedded in mobile phone
Call function, dial number, for internal communication or communicate with client, be providing a great convenience property of routine work.
But communication process cannot be monitored well, there is no calling record to record and preserve, connection situation cannot be learnt,
Communication cannot be listened back to, it is difficult to ensure the authenticity of call, it is difficult to examine the normalization of dialog context, it is understood that there may be various shadows
Ring the problem of CSAT or influence internal coordination office efficiency.The popularization of other i Phone, using crowd extensively, but
Calling record function has just been evaded, although can be by mobile phone application business due to secret protection consideration from design by Apple Inc.
Corresponding software is downloaded in shop, carries out calling record, but recording is dispersed in each one mobile phone, it is impossible to which uploading turns into annex, carries out unifying to deposit
Storage and management.
The content of the invention
In order to solve the above technical problems, the present invention proposes a kind of method for supporting mobile phone terminal application session to record.Solution
Certainly above mentioned problem, sound-recording function is called by the realization in mobile phone terminal APP, while supporting the main flows such as Android system, IOS systems
Mobile phone terminal operating system, in order to voice messaging record it is unified preserve, unified management, accomplish calling can inquire about, can review,
Can play back, it is ensured that the authenticity and normalization of communication process.
The technical scheme is that：
A kind of method for supporting mobile phone terminal application session to record,
By purchasing multimedia switchboard, mobile phone terminal server and CTI call control softwares, 1 voice special line is opened, there is provided
Interface between CTI control softwares and APP applications is achieved that.When the key of mobile phone terminal application one calls call function, realize logical
The recording of words process, sound recordings unification are preserved, unified management and control.
Using two-way clawback call mechanism, after mobile phone initiates call request, server is dialled to calling and called both sides mobile phone/base
Make a phone call, both sides are conversed after answering, server is recorded to call；Networked when call request is initiated, communication process
Use conventional telecommunications circuit.
Mainly comprise the following steps：
1）Oneself phone number and called party cell phone number are sent to mobile phone terminal server, mobile phone by calling party by mobile phone terminal APP
End server is transmitted to internal cti server, while returning to unique mark to APP；
2）Internal server is received after both sides' number, is then sent to multimedia switchboard by LAN, while preserving related
Information；
3）Multimedia switchboard calls through calling party's mobile phone first, and called party cell phone is then called again, while multimedia switchboard is recorded
Sound；After end of conversation, relevant information to database is preserved；
4）APP according to SID when the recording file address conversed just now is obtained with the duration of call, end of conversation after end of conversation
Between.
The beneficial effects of the invention are as follows
Practical, Application effect significantly, is recorded, while supporting the various masters such as Android, IOS for solving mobile phone terminal application calling
The method for flowing mobile phone terminal operating system.
While mobile phone office efficiency is greatly improved, monitoring, ex post facto in acting can be entered to calling record, it is ensured that
The authenticity and normalization of mobile phone communication process；And it is adapted to all mobile phone operating systems, there is provided standard interface is to need to call
APP is called, and is accessed convenient and swift.
Brief description of the drawings
Fig. 1 is network topology schematic diagram of the invention.
Specific embodiment
More detailed elaboration is carried out to present disclosure below：
By purchasing multimedia switchboard, mobile phone terminal server and CTI call control softwares, 1 voice special line is opened, there is provided
Interface between CTI control softwares and APP applications is achieved that.Cardinal principle is using two-way clawback call mechanism, mobile phone hair
After playing call request, server is called to calling and called both sides mobile phone/base, and both sides are conversed after answering, server pair
Call is recorded.This mechanism is only networked when call request is initiated, and communication process uses conventional telecommunications circuit, not by network speed
Influence, speech quality are high.Network topological diagram is as shown in Figure 1.
Topological diagram explanation：
1）Oneself phone number and called party cell phone number are sent to mobile phone terminal server, mobile phone by calling party by mobile phone terminal APP
End server is transmitted to internal cti server, while returning to unique mark (SID) to APP.
2）Internal server is received after both sides' number, is then sent to multimedia switchboard by LAN, while preserving
Relevant information.
3）Multimedia switchboard calls through calling party's mobile phone first, and called party cell phone is then called again, while multimedia is exchanged
Machine is recorded.After end of conversation, relevant information to database is preserved.
4）APP obtains recording file address and the duration of call, the end of conversation conversed just now after end of conversation according to SID
Time.
Claims (3)
1. it is a kind of support mobile phone terminal application session record method, it is characterised in that
By purchasing multimedia switchboard, mobile phone terminal server and CTI call control softwares, 1 voice special line is opened, there is provided
Interface between CTI control softwares and APP applications；When the key of mobile phone terminal application one calls call function, realize that communication process is recorded
Sound, sound recordings unification are preserved, unified management and control.
2. method according to claim 1, it is characterised in that
Using two-way clawback call mechanism, after mobile phone initiates call request, server dials electricity to calling and called both sides mobile phone/base
Words, both sides are conversed after answering, and server is recorded to call；Networked when call request is initiated, communication process is used
Conventional telecommunications circuit.
3. method according to claim 2, it is characterised in that
Mainly comprise the following steps：
1）Oneself phone number and called party cell phone number are sent to mobile phone terminal server, mobile phone by calling party by mobile phone terminal APP
End server is transmitted to internal cti server, while returning to unique mark to APP；
2）Internal server is received after both sides' number, is then sent to multimedia switchboard by LAN, while preserving related
Information；
3）Multimedia switchboard calls through calling party's mobile phone first, and called party cell phone is then called again, while multimedia switchboard is recorded
Sound；After end of conversation, relevant information to database is preserved；
4）APP according to SID when the recording file address conversed just now is obtained with the duration of call, end of conversation after end of conversation
Between.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710086534.4A CN106790943A (en) | 2017-02-17 | 2017-02-17 | A kind of method for supporting mobile phone terminal application session to record |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710086534.4A CN106790943A (en) | 2017-02-17 | 2017-02-17 | A kind of method for supporting mobile phone terminal application session to record |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN106790943A true CN106790943A (en) | 2017-05-31 |
Family
ID=58957330
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201710086534.4A Pending CN106790943A (en) | 2017-02-17 | 2017-02-17 | A kind of method for supporting mobile phone terminal application session to record |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN106790943A (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108965582A (en) * | 2018-06-15 | 2018-12-07 | 王峥 | Voice calling system based on cell phone application platform |
| CN109814754A (en) * | 2019-01-16 | 2019-05-28 | 厦门亿联网络技术股份有限公司 | A kind of click method of the small firmware of mobile phone |
Citations (6)
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|---|---|---|---|---|
| US20050185772A1 (en) * | 2004-02-25 | 2005-08-25 | Chia-Li Chen | [digital audio recording apparatus providing call logging function] |
| CN101237491A (en) * | 2008-03-10 | 2008-08-06 | 中国电信股份有限公司 | Call recording method and system |
| CN102480575A (en) * | 2010-11-30 | 2012-05-30 | 迈普通信技术股份有限公司 | VOIP recording control method and system thereof |
| CN104580630A (en) * | 2015-01-06 | 2015-04-29 | 陈包容 | Callback type call communication method and system |
| CN104980331A (en) * | 2014-04-09 | 2015-10-14 | 北京云讯科技发展有限公司 | Mobile internet personal micro communication management platform |
| CN105703951A (en) * | 2016-02-05 | 2016-06-22 | 深圳市呤云科技有限公司 | Network telephone calling information management method and device |
-
2017
- 2017-02-17 CN CN201710086534.4A patent/CN106790943A/en active Pending
Patent Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20050185772A1 (en) * | 2004-02-25 | 2005-08-25 | Chia-Li Chen | [digital audio recording apparatus providing call logging function] |
| CN101237491A (en) * | 2008-03-10 | 2008-08-06 | 中国电信股份有限公司 | Call recording method and system |
| CN102480575A (en) * | 2010-11-30 | 2012-05-30 | 迈普通信技术股份有限公司 | VOIP recording control method and system thereof |
| CN104980331A (en) * | 2014-04-09 | 2015-10-14 | 北京云讯科技发展有限公司 | Mobile internet personal micro communication management platform |
| CN104580630A (en) * | 2015-01-06 | 2015-04-29 | 陈包容 | Callback type call communication method and system |
| CN105703951A (en) * | 2016-02-05 | 2016-06-22 | 深圳市呤云科技有限公司 | Network telephone calling information management method and device |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108965582A (en) * | 2018-06-15 | 2018-12-07 | 王峥 | Voice calling system based on cell phone application platform |
| CN109814754A (en) * | 2019-01-16 | 2019-05-28 | 厦门亿联网络技术股份有限公司 | A kind of click method of the small firmware of mobile phone |
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Application publication date: 20170531 |