CN106790943A - A kind of method for supporting mobile phone terminal application session to record - Google Patents

A kind of method for supporting mobile phone terminal application session to record Download PDF

Info

Publication number
CN106790943A
CN106790943A CN201710086534.4A CN201710086534A CN106790943A CN 106790943 A CN106790943 A CN 106790943A CN 201710086534 A CN201710086534 A CN 201710086534A CN 106790943 A CN106790943 A CN 106790943A
Authority
CN
China
Prior art keywords
mobile phone
phone terminal
server
call
app
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
CN201710086534.4A
Other languages
Chinese (zh)
Inventor
付双红
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Shandong Inspur Business System Co Ltd
Original Assignee
Shandong Inspur Business System Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Shandong Inspur Business System Co Ltd filed Critical Shandong Inspur Business System Co Ltd
Priority to CN201710086534.4A priority Critical patent/CN106790943A/en
Publication of CN106790943A publication Critical patent/CN106790943A/en
Pending legal-status Critical Current

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M1/00Substation equipment, e.g. for use by subscribers
    • H04M1/64Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
    • H04M1/65Recording arrangements for recording a message from the calling party
    • H04M1/6505Recording arrangements for recording a message from the calling party storing speech in digital form
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M1/00Substation equipment, e.g. for use by subscribers
    • H04M1/64Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
    • H04M1/65Recording arrangements for recording a message from the calling party
    • H04M1/656Recording arrangements for recording a message from the calling party for recording conversations
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M1/00Substation equipment, e.g. for use by subscribers
    • H04M1/72Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72403User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
    • H04M1/7243User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages
    • H04M1/72433User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages for voice messaging, e.g. dictaphones
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M1/00Substation equipment, e.g. for use by subscribers
    • H04M1/72Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72484User interfaces specially adapted for cordless or mobile telephones wherein functions are triggered by incoming communication events

Abstract

The present invention provides a kind of method for supporting mobile phone terminal application session to record, belong to communication network O&M field, the present invention is by providing software and hardware integration solution, when the key of mobile phone terminal application one calls call function, realize communication process recording, sound recordings unification preservation, unified management and control, ensure communication process authenticity and normalization, ensure message registration can manage, it is controllable, can play back, can review, and the various main flow mobile phone terminal operating systems such as Android, IOS are adapted to, practical, application effect is notable.

Description

A kind of method for supporting mobile phone terminal application session to record
Technical field
The present invention relates to communication network O&M field, more particularly to a kind of method for supporting mobile phone terminal application session to record.
Background technology
With developing rapidly for mobile Internet and mobile intelligent, the seamless coverage of the network such as 3G, 4G, Wlan is relieved Limitation of the network bandwidth to Mobile solution, mobile phone is no longer simple call instrument, and it is portable office platform to have evolved into, Increasing mobile phone A PP applications are continued to bring out.
Mobile operator also by third party producer or grind out various mobile phone terminal used towards various roles certainly should With wherein numerous applications all embed one touch dial function, the phone number for clicking on the page by a key directly invokes embedded in mobile phone Call function, dial number, for internal communication or communicate with client, be providing a great convenience property of routine work.
But communication process cannot be monitored well, there is no calling record to record and preserve, connection situation cannot be learnt, Communication cannot be listened back to, it is difficult to ensure the authenticity of call, it is difficult to examine the normalization of dialog context, it is understood that there may be various shadows Ring the problem of CSAT or influence internal coordination office efficiency.The popularization of other i Phone, using crowd extensively, but Calling record function has just been evaded, although can be by mobile phone application business due to secret protection consideration from design by Apple Inc. Corresponding software is downloaded in shop, carries out calling record, but recording is dispersed in each one mobile phone, it is impossible to which uploading turns into annex, carries out unifying to deposit Storage and management.
The content of the invention
In order to solve the above technical problems, the present invention proposes a kind of method for supporting mobile phone terminal application session to record.Solution Certainly above mentioned problem, sound-recording function is called by the realization in mobile phone terminal APP, while supporting the main flows such as Android system, IOS systems Mobile phone terminal operating system, in order to voice messaging record it is unified preserve, unified management, accomplish calling can inquire about, can review, Can play back, it is ensured that the authenticity and normalization of communication process.
The technical scheme is that:
A kind of method for supporting mobile phone terminal application session to record,
By purchasing multimedia switchboard, mobile phone terminal server and CTI call control softwares, 1 voice special line is opened, there is provided Interface between CTI control softwares and APP applications is achieved that.When the key of mobile phone terminal application one calls call function, realize logical The recording of words process, sound recordings unification are preserved, unified management and control.
Using two-way clawback call mechanism, after mobile phone initiates call request, server is dialled to calling and called both sides mobile phone/base Make a phone call, both sides are conversed after answering, server is recorded to call;Networked when call request is initiated, communication process Use conventional telecommunications circuit.
Mainly comprise the following steps:
1)Oneself phone number and called party cell phone number are sent to mobile phone terminal server, mobile phone by calling party by mobile phone terminal APP End server is transmitted to internal cti server, while returning to unique mark to APP;
2)Internal server is received after both sides' number, is then sent to multimedia switchboard by LAN, while preserving related Information;
3)Multimedia switchboard calls through calling party's mobile phone first, and called party cell phone is then called again, while multimedia switchboard is recorded Sound;After end of conversation, relevant information to database is preserved;
4)APP according to SID when the recording file address conversed just now is obtained with the duration of call, end of conversation after end of conversation Between.
The beneficial effects of the invention are as follows
Practical, Application effect significantly, is recorded, while supporting the various masters such as Android, IOS for solving mobile phone terminal application calling The method for flowing mobile phone terminal operating system.
While mobile phone office efficiency is greatly improved, monitoring, ex post facto in acting can be entered to calling record, it is ensured that The authenticity and normalization of mobile phone communication process;And it is adapted to all mobile phone operating systems, there is provided standard interface is to need to call APP is called, and is accessed convenient and swift.
Brief description of the drawings
Fig. 1 is network topology schematic diagram of the invention.
Specific embodiment
More detailed elaboration is carried out to present disclosure below:
By purchasing multimedia switchboard, mobile phone terminal server and CTI call control softwares, 1 voice special line is opened, there is provided Interface between CTI control softwares and APP applications is achieved that.Cardinal principle is using two-way clawback call mechanism, mobile phone hair After playing call request, server is called to calling and called both sides mobile phone/base, and both sides are conversed after answering, server pair Call is recorded.This mechanism is only networked when call request is initiated, and communication process uses conventional telecommunications circuit, not by network speed Influence, speech quality are high.Network topological diagram is as shown in Figure 1.
Topological diagram explanation:
1)Oneself phone number and called party cell phone number are sent to mobile phone terminal server, mobile phone by calling party by mobile phone terminal APP End server is transmitted to internal cti server, while returning to unique mark (SID) to APP.
2)Internal server is received after both sides' number, is then sent to multimedia switchboard by LAN, while preserving Relevant information.
3)Multimedia switchboard calls through calling party's mobile phone first, and called party cell phone is then called again, while multimedia is exchanged Machine is recorded.After end of conversation, relevant information to database is preserved.
4)APP obtains recording file address and the duration of call, the end of conversation conversed just now after end of conversation according to SID Time.

Claims (3)

1. it is a kind of support mobile phone terminal application session record method, it is characterised in that
By purchasing multimedia switchboard, mobile phone terminal server and CTI call control softwares, 1 voice special line is opened, there is provided Interface between CTI control softwares and APP applications;When the key of mobile phone terminal application one calls call function, realize that communication process is recorded Sound, sound recordings unification are preserved, unified management and control.
2. method according to claim 1, it is characterised in that
Using two-way clawback call mechanism, after mobile phone initiates call request, server dials electricity to calling and called both sides mobile phone/base Words, both sides are conversed after answering, and server is recorded to call;Networked when call request is initiated, communication process is used Conventional telecommunications circuit.
3. method according to claim 2, it is characterised in that
Mainly comprise the following steps:
1)Oneself phone number and called party cell phone number are sent to mobile phone terminal server, mobile phone by calling party by mobile phone terminal APP End server is transmitted to internal cti server, while returning to unique mark to APP;
2)Internal server is received after both sides' number, is then sent to multimedia switchboard by LAN, while preserving related Information;
3)Multimedia switchboard calls through calling party's mobile phone first, and called party cell phone is then called again, while multimedia switchboard is recorded Sound;After end of conversation, relevant information to database is preserved;
4)APP according to SID when the recording file address conversed just now is obtained with the duration of call, end of conversation after end of conversation Between.
CN201710086534.4A 2017-02-17 2017-02-17 A kind of method for supporting mobile phone terminal application session to record Pending CN106790943A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CN201710086534.4A CN106790943A (en) 2017-02-17 2017-02-17 A kind of method for supporting mobile phone terminal application session to record

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN201710086534.4A CN106790943A (en) 2017-02-17 2017-02-17 A kind of method for supporting mobile phone terminal application session to record

Publications (1)

Publication Number Publication Date
CN106790943A true CN106790943A (en) 2017-05-31

Family

ID=58957330

Family Applications (1)

Application Number Title Priority Date Filing Date
CN201710086534.4A Pending CN106790943A (en) 2017-02-17 2017-02-17 A kind of method for supporting mobile phone terminal application session to record

Country Status (1)

Country Link
CN (1) CN106790943A (en)

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN108965582A (en) * 2018-06-15 2018-12-07 王峥 Voice calling system based on cell phone application platform
CN109814754A (en) * 2019-01-16 2019-05-28 厦门亿联网络技术股份有限公司 A kind of click method of the small firmware of mobile phone

Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20050185772A1 (en) * 2004-02-25 2005-08-25 Chia-Li Chen [digital audio recording apparatus providing call logging function]
CN101237491A (en) * 2008-03-10 2008-08-06 中国电信股份有限公司 Call recording method and system
CN102480575A (en) * 2010-11-30 2012-05-30 迈普通信技术股份有限公司 VOIP recording control method and system thereof
CN104580630A (en) * 2015-01-06 2015-04-29 陈包容 Callback type call communication method and system
CN104980331A (en) * 2014-04-09 2015-10-14 北京云讯科技发展有限公司 Mobile internet personal micro communication management platform
CN105703951A (en) * 2016-02-05 2016-06-22 深圳市呤云科技有限公司 Network telephone calling information management method and device

Patent Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20050185772A1 (en) * 2004-02-25 2005-08-25 Chia-Li Chen [digital audio recording apparatus providing call logging function]
CN101237491A (en) * 2008-03-10 2008-08-06 中国电信股份有限公司 Call recording method and system
CN102480575A (en) * 2010-11-30 2012-05-30 迈普通信技术股份有限公司 VOIP recording control method and system thereof
CN104980331A (en) * 2014-04-09 2015-10-14 北京云讯科技发展有限公司 Mobile internet personal micro communication management platform
CN104580630A (en) * 2015-01-06 2015-04-29 陈包容 Callback type call communication method and system
CN105703951A (en) * 2016-02-05 2016-06-22 深圳市呤云科技有限公司 Network telephone calling information management method and device

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN108965582A (en) * 2018-06-15 2018-12-07 王峥 Voice calling system based on cell phone application platform
CN109814754A (en) * 2019-01-16 2019-05-28 厦门亿联网络技术股份有限公司 A kind of click method of the small firmware of mobile phone

Similar Documents

Publication Publication Date Title
AU2019250246B2 (en) System and method for encrypting and recording media for a contact center
US10264129B2 (en) Hybrid cloud architecture with optimized local delivery
EP2067348B1 (en) Process for scalable conversation recording
US10154143B2 (en) System and method for dynamically selecting a dial plan
US8831194B2 (en) Telephonic communication redirection and compliance processing
US9258134B2 (en) System and method for recording communication interaction over a mobile device
AU2016211547B2 (en) Switch controller for separating multiple portions of call
EP1897352A2 (en) Redirecting and mirroring of telephonic communications
US8874076B2 (en) Method to allow community-identity based communications using mobile phones
US20160301805A1 (en) Government enterprise network communication device and communication method, and computer storage medium
EP2972942B1 (en) Hybrid cloud architecture with optimized local delivery
CN104113624A (en) Recording method capable of uploading conversation recording files of fixed-line telephones and fixed-line telephone
CN107833064A (en) A kind of phone integrates cloud CRM system and method
US20210144260A1 (en) System and method for facilitating setup and joining of conference calls
CN106790943A (en) A kind of method for supporting mobile phone terminal application session to record
Khan et al. Design and configuration of VoIP based PBX using asterisk server and OPNET platform
CN104883460B (en) Access the processing method and processing device of IP-based videoconference
CN105245538B (en) Distributed IP recording system based on Session Initiation Protocol and method
CN104469034A (en) Call forwarding method and system
KR20180005575A (en) Communication terminal based group call security apparatus and method
US20090213843A1 (en) Method and apparatus for enabling voice communication
JP2012209891A (en) Phone call recording system for local area mobile communication
CN104662883A (en) Voice information processing method, apparatus and system
TW201233210A (en) Method and system of sharing information immediately

Legal Events

Date Code Title Description
PB01 Publication
PB01 Publication
SE01 Entry into force of request for substantive examination
SE01 Entry into force of request for substantive examination
RJ01 Rejection of invention patent application after publication
RJ01 Rejection of invention patent application after publication

Application publication date: 20170531