CN106779579A - Scheduling method and device of arranging an order according to class and grade - Google Patents

Scheduling method and device of arranging an order according to class and grade Download PDF

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Publication number
CN106779579A
CN106779579A CN201611032548.XA CN201611032548A CN106779579A CN 106779579 A CN106779579 A CN 106779579A CN 201611032548 A CN201611032548 A CN 201611032548A CN 106779579 A CN106779579 A CN 106779579A
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CN
China
Prior art keywords
class
grade
order according
workload
time period
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CN201611032548.XA
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Chinese (zh)
Inventor
徐光飞
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Ping An Technology Shenzhen Co Ltd
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Ping An Technology Shenzhen Co Ltd
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Application filed by Ping An Technology Shenzhen Co Ltd filed Critical Ping An Technology Shenzhen Co Ltd
Priority to CN201611032548.XA priority Critical patent/CN106779579A/en
Publication of CN106779579A publication Critical patent/CN106779579A/en
Priority to PCT/CN2017/099709 priority patent/WO2018086402A1/en
Pending legal-status Critical Current

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/109—Time management, e.g. calendars, reminders, meetings or time accounting
    • G06Q10/1093—Calendar-based scheduling for persons or groups
    • G06Q10/1097—Task assignment

Abstract

The invention discloses a kind of scheduling method and device of arranging an order according to class and grade, wherein, above-mentioned scheduling method includes：Workload and history ring compare workload to the history of each time period to be arranged an order according to class and grade on acquisition current date to be arranged an order according to class and grade on year-on-year basis respectively；Based on the default weights of workload on year-on-year basis and ring than workload weights, to the history of each time period to be arranged an order according to class and grade, workload and history ring are weighted summation than workload on year-on-year basis respectively, and obtain each time period to be arranged an order according to class and grade estimates workload；Determine that single personnel's estimating within each time period to be arranged an order according to class and grade of arranging an order according to class and grade can complete workload；Workload of estimating in each time period to be arranged an order according to class and grade is respectively divided by single personnel's estimating within each time period to be arranged an order according to class and grade of arranging an order according to class and grade and can complete workload, the number to be arranged an order according to class and grade of each time period to be arranged an order according to class and grade is obtained；Number to be arranged an order according to class and grade based on each time period to be arranged an order according to class and grade, the arranged an order according to class and grade personnel that respectively each time period to be arranged an order according to class and grade configures corresponding number have office hours.The technical scheme that the present invention is provided can effectively improve efficiency of arranging an order according to class and grade.

Description

Scheduling method and device of arranging an order according to class and grade
Technical field
The present invention relates to intellectualized technology field, and in particular to a kind of scheduling method and device of arranging an order according to class and grade.
Background technology
Enterprise Customer Service Center management in, seat personnel arrange an order according to class and grade be essential and very important link it One.
At present, seat personnel is arranged an order according to class and grade using manual shift arrangement, the manual shift arrangement is as follows：The person of arranging an order according to class and grade is based on Experience estimate every day required for seat personnel number, be then seat personnel that every day arranges corresponding number.With visitor Expanding day by day for family service centre scale is improved constantly with the requirement of service level, operation management, the drawbacks of existing of arranging an order according to class and grade by hand (inefficiency of for example arranging an order according to class and grade) is increasingly difficult to the contradiction with balanced service level and operation management.
The efficiency of arranging an order according to class and grade for how improving seat personnel turns into problem demanding prompt solution in the industry.
The content of the invention
The present invention provides a kind of scheduling method and device of arranging an order according to class and grade, for improving efficiency of arranging an order according to class and grade.
One aspect of the present invention provides a kind of scheduling method, including：
Workload and history ring compare work to the history of each time period to be arranged an order according to class and grade on acquisition current date to be arranged an order according to class and grade on year-on-year basis respectively Measure；
Based on the default weights of workload on year-on-year basis and ring than workload weights, respectively to above-mentioned each time period to be arranged an order according to class and grade Workload and history ring are weighted summation to history than workload on year-on-year basis, and obtain above-mentioned each time period to be arranged an order according to class and grade estimates work Amount；
Determine that single personnel's estimating within above-mentioned each time period to be arranged an order according to class and grade of arranging an order according to class and grade can complete workload；
Workload of estimating in above-mentioned each time period to be arranged an order according to class and grade is respectively divided by the above-mentioned single personnel that arrange an order according to class and grade above-mentioned Estimating in each time period to be arranged an order according to class and grade can complete workload, obtain the number to be arranged an order according to class and grade of above-mentioned each time period to be arranged an order according to class and grade；
Based on the number to be arranged an order according to class and grade of above-mentioned each time period to be arranged an order according to class and grade, respectively above-mentioned each time period configuration phase to be arranged an order according to class and grade The arranged an order according to class and grade personnel of number are answered to have office hours.
Based on above-mentioned in a first aspect, in the first possible implementation, the single personnel that arrange an order according to class and grade of above-mentioned determination are upper Stating estimating in each time period to be arranged an order according to class and grade can complete workload, including：
Workload is completed according to each history of personnel within above-mentioned each time period to be arranged an order according to class and grade that can arrange an order according to class and grade, is determined above-mentioned each Individual completed workload of the personnel respectively within above-mentioned each time period to be arranged an order according to class and grade of arranging an order according to class and grade；
For each time period to be arranged an order according to class and grade in above-mentioned each time period to be arranged an order according to class and grade, above-mentioned each can be arranged an order according to class and grade into personnel in phase Completed workload that should be in the time period is averaged, and obtains single personnel's estimating within the accordingly time period to be arranged an order according to class and grade of arranging an order according to class and grade Workload can be completed.
The first possible implementation based on above-mentioned first aspect, it is above-mentioned in second possible implementation Workload is completed according to each history of personnel within above-mentioned each time period to be arranged an order according to class and grade that can arrange an order according to class and grade, determines that above-mentioned each can arrange an order according to class and grade Personnel's completed workload respectively within above-mentioned each time period to be arranged an order according to class and grade, including：
Obtain each history of personnel within above-mentioned each time period to be arranged an order according to class and grade that can arrange an order according to class and grade and complete workload and history on year-on-year basis Ring is than completing workload；
Based on default workload weights and the ring of completing on year-on-year basis than completing workload weights, above-mentioned each can be arranged an order according to class and grade respectively History of the personnel within above-mentioned each time period to be arranged an order according to class and grade completes workload and history ring and is weighted than completing workload on year-on-year basis Summation, obtaining above-mentioned each can arrange an order according to class and grade completed workload of the personnel respectively within above-mentioned each time period to be arranged an order according to class and grade.
Based on first aspect present invention, or first aspect present invention the first possible implementation, or this hair Second possible implementation of bright first aspect, in the third possible implementation, the above-mentioned date to be arranged an order according to class and grade includes Two or more interval to be arranged an order according to class and grade, each waits to arrange an order according to class and grade, and interval by two or more, continuously the time period to be arranged an order according to class and grade constitutes；
The above-mentioned number to be arranged an order according to class and grade based on above-mentioned each time period to be arranged an order according to class and grade, respectively above-mentioned each time period to be arranged an order according to class and grade matches somebody with somebody The arranged an order according to class and grade personnel for putting corresponding number have office hours, including：
Based on the number to be arranged an order according to class and grade of above-mentioned each time period to be arranged an order according to class and grade, determine that each waits interval number to be arranged an order according to class and grade of arranging an order according to class and grade；
Interval number to be arranged an order according to class and grade of arranging an order according to class and grade is treated based on above-mentioned each, respectively above-mentioned each waits interval configuration corresponding human of arranging an order according to class and grade Several arranged an order according to class and grade personnel have office hours, and cause that the repetition number of the arranged an order according to class and grade personnel of configuration in continuously interval to be arranged an order according to class and grade is minimum.
Based on first aspect present invention, or first aspect present invention the first possible implementation, or this hair Second possible implementation of bright first aspect, it is above-mentioned to be treated based on above-mentioned each in the 4th kind of possible implementation Arrange an order according to class and grade the number to be arranged an order according to class and grade of time period, the arranged an order according to class and grade personnel that respectively above-mentioned each time period to be arranged an order according to class and grade configures corresponding number sit Class, includes afterwards：
Determine next date to be arranged an order according to class and grade；
Using above-mentioned next date to be arranged an order according to class and grade as current date to be arranged an order according to class and grade, return and perform the above-mentioned current row for the treatment of of acquisition respectively The history of each time period to be arranged an order according to class and grade on class's date is the step of workload and history ring are than workload on year-on-year basis and subsequent step.
Second aspect present invention provides one kind and arranges an order according to class and grade device, including：
Acquiring unit, the history workload on year-on-year basis of each time period to be arranged an order according to class and grade for obtaining the current date to be arranged an order according to class and grade respectively Compare workload with history ring；
First computing unit, for based on the default weights of workload on year-on-year basis and ring than workload weights, respectively to above-mentioned Workload and history ring are weighted summation to the history of each time period to be arranged an order according to class and grade than workload on year-on-year basis, obtain above-mentioned each row for the treatment of Class's time period estimates workload；
Determining unit, for determining that single personnel's estimating within above-mentioned each time period to be arranged an order according to class and grade of arranging an order according to class and grade can complete work Measure；
Second computing unit, for estimating in above-mentioned each time period to be arranged an order according to class and grade for exporting above-mentioned first computing unit Workload is respectively divided by single personnel's estimating within above-mentioned each time period to be arranged an order according to class and grade of arranging an order according to class and grade of above-mentioned determining unit output Workload can be completed, the number to be arranged an order according to class and grade of above-mentioned each time period to be arranged an order according to class and grade is obtained；
Have office hours dispensing unit, the people to be arranged an order according to class and grade of each time period to be arranged an order according to class and grade for being exported based on above-mentioned second computing unit Number, the arranged an order according to class and grade personnel that respectively above-mentioned each time period to be arranged an order according to class and grade configures corresponding number have office hours.
Based on second aspect present invention, in the first possible implementation, above-mentioned determining unit includes：
Sub- determining unit, for completing work according to each history of personnel within above-mentioned each time period to be arranged an order according to class and grade that can arrange an order according to class and grade Measure, determine that above-mentioned each can arrange an order according to class and grade completed workload of the personnel respectively within above-mentioned each time period to be arranged an order according to class and grade；
Sub- computing unit, for for each time period to be arranged an order according to class and grade in above-mentioned each time period to be arranged an order according to class and grade, will be above-mentioned each Individual completed workload of the personnel within the corresponding time period of arranging an order according to class and grade is averaged, and obtains the single personnel that arrange an order according to class and grade in the corresponding row for the treatment of Estimating in class's time period can complete workload.
The first possible implementation based on second aspect present invention, in second possible implementation, on State sub- determining unit specifically for：Each history of personnel within above-mentioned each time period to be arranged an order according to class and grade that can arrange an order according to class and grade is obtained to complete on year-on-year basis Workload and history ring are than completing workload；Based on default workload weights and the ring of completing on year-on-year basis than completing workload weights, History of the personnel within above-mentioned each time period to be arranged an order according to class and grade that can be arranged an order according to class and grade to above-mentioned each respectively completes workload and history ring on year-on-year basis Summation is weighted than completing workload, obtaining above-mentioned each can arrange an order according to class and grade personnel respectively within above-mentioned each time period to be arranged an order according to class and grade Workload can be completed.
Based on second aspect present invention, or second aspect present invention the first possible implementation, or this hair Second possible implementation of bright second aspect, in the third possible implementation, the above-mentioned date to be arranged an order according to class and grade includes Two or more interval to be arranged an order according to class and grade, each waits to arrange an order according to class and grade, and interval by two or more, continuously the time period to be arranged an order according to class and grade constitutes；
It is above-mentioned have office hours dispensing unit specifically for：Each time period to be arranged an order according to class and grade based on the output of above-mentioned second computing unit Number to be arranged an order according to class and grade, determines that each waits interval number to be arranged an order according to class and grade of arranging an order according to class and grade；Interval number to be arranged an order according to class and grade of arranging an order according to class and grade is treated based on above-mentioned each, Respectively above-mentioned each arranged an order according to class and grade personnel for waiting to arrange an order according to class and grade the corresponding number of interval configuration have office hours, and cause in continuous interval to be arranged an order according to class and grade The repetition number of the arranged an order according to class and grade personnel of configuration is minimum.
Based on second aspect present invention, or second aspect present invention the first possible implementation, or this hair Second possible implementation of bright second aspect, in the 4th kind of possible implementation, above-mentioned device of arranging an order according to class and grade also includes：
Date control unit to be arranged an order according to class and grade, is used for：Current after date completion of arranging an order according to class and grade is arranged an order according to class and grade, next day to be arranged an order according to class and grade is determined Phase；Using above-mentioned next date to be arranged an order according to class and grade as current date to be arranged an order according to class and grade, above-mentioned acquiring unit is triggered.
Therefore, workload and history ring compare workload to the history based on each time period to be arranged an order according to class and grade on year-on-year basis in the present invention Calculate the workload of estimating of each time period to be arranged an order according to class and grade respectively, and workload and single is estimated based on each time period to be arranged an order according to class and grade Personnel's the estimating within each time period to be arranged an order according to class and grade that can arrange an order according to class and grade can complete each time period to be arranged an order according to class and grade of workload computing wait arrange an order according to class and grade Number.Afterwards, the number to be arranged an order according to class and grade based on each time period to be arranged an order according to class and grade be configure corresponding number each time period to be arranged an order according to class and grade can The personnel of arranging an order according to class and grade have office hours, on the one hand, realize the automatic scheduling of the personnel that can arrange an order according to class and grade (such as seat personnel), effectively increase effect of arranging an order according to class and grade Rate；On the other hand, based on the history wait the time period of arranging an order according to class and grade, workload and history ring are more corresponding than workload determination when arranging an order according to class and grade on year-on-year basis Between section estimate workload, enable to the corresponding time period to be arranged an order according to class and grade estimate workload closer to real work amount, and then So that result of arranging an order according to class and grade is more reliable.
Brief description of the drawings
In order to illustrate more clearly about the embodiment of the present invention or technical scheme of the prior art, below will be to embodiment or existing The accompanying drawing to be used needed for having technology description is briefly described, it should be apparent that, drawings in the following description are only this Some embodiments of invention, for those of ordinary skill in the art, without having to pay creative labor, may be used also Other accompanying drawings are obtained with according to these accompanying drawings.
A kind of scheduling method one embodiment schematic flow sheet that Fig. 1 is provided for the present invention；
A kind of scheduling method another embodiment schematic flow sheet that Fig. 2 is provided for the present invention；
Fig. 3 arranges an order according to class and grade device one embodiment structural representation for one kind for providing of the present invention.
Specific embodiment
To enable that goal of the invention of the invention, feature, advantage are more obvious and understandable, below in conjunction with the present invention Accompanying drawing in embodiment, is clearly and completely described to the technical scheme in the embodiment of the present invention, it is clear that described reality It is only a part of embodiment of the invention to apply example, and not all embodiments.Based on the embodiment in the present invention, the common skill in this area The every other embodiment that art personnel are obtained under the premise of creative work is not made, belongs to the model of present invention protection Enclose.
Embodiment one
The embodiment of the present invention provides a kind of scheduling method, refers to Fig. 1, the scheduling method in the embodiment of the present invention, including：
Step 101, the history of each time period to be arranged an order according to class and grade for obtaining the current date to be arranged an order according to class and grade respectively workload and are gone through on year-on-year basis Shi Huan compares workload；
In the embodiment of the present invention, history on year-on-year basis workload refer to the previous year same period workload, history ring compares workload It referred to the workload of the same period upper January.For example, it is 6 days 9 years, time period to be arranged an order according to class and grade in 2016 to set the current date to be arranged an order according to class and grade It is expressed as：8：30~8：45 (subsequently with T1Represent the time period), 8：45~9：00 (subsequently with T2Represent the time period), 9：00~9：15 (subsequently with T3Represent the time period) ..., 17:45~18：00 (subsequently with TNRepresent the time period).Then step Workload is specifically obtained 2015 9 the history of 101 each time period to be arranged an order according to class and grade for obtaining the current date to be arranged an order according to class and grade respectively on year-on-year basis Moon T on the 6th1、T2、T3、…、TNWorkload；Step 101 obtains the history of each time period to be arranged an order according to class and grade on current date to be arranged an order according to class and grade Ring workload specifically obtains the T on the 6th of August in 2016 respectively1、T2、T3、…、TNWorkload.Above-mentioned history on year-on-year basis workload and History ring can be transferred from data with existing storehouse than workload and obtained.
In a kind of application scenarios, above-mentioned date to be arranged an order according to class and grade and above-mentioned time period to be arranged an order according to class and grade can be by users by default User interface (UI, User Interface) is specified, user specifying above-mentioned wait the date and above-mentioned wait after the time period of arranging an order according to class and grade of arranging an order according to class and grade, Holding for step 101 can be triggered by triggering the particular control (such as being named as the button of " beginning automatic scheduling ") of the UI OK.If the date to be arranged an order according to class and grade that user instructs in the UI is one, waiting of being specified in the UI of user is arranged an order according to class and grade in step 101 Date is used as the current date to be arranged an order according to class and grade；If the date to be arranged an order according to class and grade that user instructs in the UI is two or more, will in step 101 Forward date to be arranged an order according to class and grade user's designated date in the UI is used as the current date to be arranged an order according to class and grade.Complete the date to be arranged an order according to class and grade After arranging an order according to class and grade, can be according to date sequencing, the date next to be arranged an order according to class and grade that user is specified in the UI is used as currently treating Arrange an order according to class and grade the date, return and perform step 101.
In another application scenarios, the above-mentioned time period to be arranged an order according to class and grade can be preset as work hours interval interior time span one The fixed time period, if for example, work hours interval is 8:30~18：00, the time span of time period to be arranged an order according to class and grade is 15 minutes, then Work hours interval can be divided into the multiple time period to be arranged an order according to class and grade that time span is 15 minutes, such as above-mentioned T automatically1、T2、 T3、…、TN.The above-mentioned date to be arranged an order according to class and grade can be specified by user by default UI, user specifying above-mentioned wait after the date of arranging an order according to class and grade, Holding for step 101 can be triggered by triggering the particular control (such as being named as the button of " beginning automatic scheduling ") of the UI OK.If the date to be arranged an order according to class and grade that user instructs in the UI is one, waiting of being specified in the UI of user is arranged an order according to class and grade in step 101 Date is used as the current date to be arranged an order according to class and grade；If the date to be arranged an order according to class and grade that user instructs in the UI is two or more, will in step 101 Forward date to be arranged an order according to class and grade user's designated date in the UI is used as the current date to be arranged an order according to class and grade.Complete the date to be arranged an order according to class and grade After arranging an order according to class and grade, can be according to date sequencing, the date next to be arranged an order according to class and grade that user is specified in the UI is used as the current row for the treatment of On class's date, return and perform step 101.
Certainly, in other application scene, the above-mentioned date to be arranged an order according to class and grade can also be automatically determined based on default non-festivals or holidays, The embodiment of the present invention is not treated date of arranging an order according to class and grade, the determination mode of time period to be arranged an order according to class and grade and is defined.
Step 102, based on the default weights of workload on year-on-year basis and ring than workload weights, respectively above-mentioned each is waited to arrange an order according to class and grade Workload and history ring are weighted summation to the history of time period than workload on year-on-year basis, obtain above-mentioned each time period to be arranged an order according to class and grade Estimate workload；
In the embodiment of the present invention, pre-set on year-on-year basis workload weights (subsequently with R1Refer to) and ring than workload weights (subsequently with R2Refer to).In a step 102, based on the default weights of workload on year-on-year basis and ring than workload weights, respectively to upper Workload and history ring are weighted summation than workload on year-on-year basis to state the history of each time period to be arranged an order according to class and grade, and obtain above-mentioned each and treat That arranges an order according to class and grade the time period estimates workload.Further illustrated with the citing in step 101, if T1History workload and history on year-on-year basis Ring is respectively W than workload1And H1, T1Estimate workload for S1, then in a step 102, S1=R1*W1+R2*H1。
Step 103, determine that single personnel's estimating within above-mentioned each time period to be arranged an order according to class and grade of arranging an order according to class and grade can complete workload；
In step 103, can be completed according to each history of the personnel within above-mentioned each time period to be arranged an order according to class and grade that can arrange an order according to class and grade Workload (such as history completes workload and/or history ring than completing workload on year-on-year basis), determines that above-mentioned each can arrange an order according to class and grade personnel Completed workload within above-mentioned each time period to be arranged an order according to class and grade respectively.Afterwards, in above-mentioned each time period to be arranged an order according to class and grade Each time period to be arranged an order according to class and grade, above-mentioned each completed workload of the personnel within the corresponding time period that can arrange an order according to class and grade is averaged (i.e., Above-mentioned each can be arranged an order according to class and grade after completed workload of the personnel within the corresponding time period is added can arrange an order according to class and grade personnel divided by above-mentioned each Total number of persons), obtaining single personnel's estimating within the accordingly time period to be arranged an order according to class and grade of arranging an order according to class and grade can complete workload.Wherein, it is above-mentioned History completes the workload that workload refers to previous year simultaneous completion on year-on-year basis, and above-mentioned history ring refers to upper one than completing workload Month simultaneous completion workload.For example, it is 6 days 9 years 2016 to set the current date to be arranged an order according to class and grade, time period difference to be arranged an order according to class and grade It is expressed as：T1、T2、T3、…、TN.Personnel can then be arranged an order according to class and grade in T1Interior history completes workload and is specifically September in 2015 6 on year-on-year basis The personnel that can arrange an order according to class and grade are in T1Completion workload, the personnel that can arrange an order according to class and grade are in T2It is specifically 2015 9 that interior history completes workload on year-on-year basis The moon, the personnel that can arrange an order according to class and grade on the 6th were in T2Completion workload, the personnel that can arrange an order according to class and grade are in T3Interior history completes workload on year-on-year basis The personnel that can arrange an order according to class and grade on the 6th are in T for September in 20153Completion workload, by that analogy.Personnel can be arranged an order according to class and grade in T1Interior history ring is than complete It is specifically the personnel that can arrange an order according to class and grade on the 6th of August in 2016 in T into workload1Completion workload, the personnel that can arrange an order according to class and grade are in T2Interior history Ring ratio completion workload is specifically the personnel that can arrange an order according to class and grade on the 6th of August in 2016 in T2Completion workload, the personnel that can arrange an order according to class and grade are in T3It is interior History ring be specifically the personnel that can arrange an order according to class and grade on the 6th of August in 2016 in T than completing workload3Completion workload, by that analogy. Above-mentioned history of the personnel within each time period to be arranged an order according to class and grade of arranging an order according to class and grade completes workload and history ring on year-on-year basis can than completing workload Obtained with being transferred from data with existing storehouse.
It is above-mentioned according to each history of the personnel within above-mentioned each time period to be arranged an order according to class and grade that can arrange an order according to class and grade in a kind of application scenarios Workload (such as history completes workload and/or history ring than completing workload on year-on-year basis) is completed, determines that above-mentioned each can arrange an order according to class and grade The process of personnel's completed workload respectively within above-mentioned each time period to be arranged an order according to class and grade can include：Obtain each people that can arrange an order according to class and grade History of the member within above-mentioned each time period to be arranged an order according to class and grade completes workload and history ring than completing workload on year-on-year basis；Based on default Workload weights and ring are completed on year-on-year basis than completing workload weights, and personnel can be arranged an order according to class and grade in above-mentioned each row for the treatment of to above-mentioned each respectively History in class's time period completes workload and history ring and is weighted summation than completing workload on year-on-year basis, obtain it is above-mentioned each can Arrange an order according to class and grade completed workload of the personnel respectively within above-mentioned each time period to be arranged an order according to class and grade.Further illustrated with the citing of step 101, Pre-set and complete on year-on-year basis workload weights (subsequently with E1Refer to) and ring than completion workload weights (subsequently with E2Refer to), if In the presence of the personnel's first that can arrange an order according to class and grade, the personnel's first that can arrange an order according to class and grade is in T1Interior history completes workload and history ring than completing workload point on year-on-year basis Wei not Q1And P1, the personnel's first that can arrange an order according to class and grade is in T1Interior completed workload is e1, then e1=E1*Q1+E2*P1.Further, can also make E1+E2=100%.Specifically, E1And E2Can according to actual needs be set, be not construed as limiting herein.
In another application scenarios, it is also possible to it is above-mentioned according to each personnel that can arrange an order according to class and grade in above-mentioned each time period to be arranged an order according to class and grade Interior history completes workload (such as history completes workload and/or history ring than completing workload on year-on-year basis), determines above-mentioned each The individual process for arranging an order according to class and grade completed workload of the personnel respectively within above-mentioned each time period to be arranged an order according to class and grade can include：By above-mentioned Workload or history ring are completed on year-on-year basis than completing work according to each history of personnel within above-mentioned each time period to be arranged an order according to class and grade that can arrange an order according to class and grade Being defined as above-mentioned each as amount can arrange an order according to class and grade completed workload of the personnel respectively within above-mentioned each time period to be arranged an order according to class and grade.
Certainly, can also otherwise determine the single personnel that arrange an order according to class and grade in above-mentioned each row for the treatment of in the embodiment of the present invention Estimating in class's time period can complete workload, for example, a preset control can be exported, instruction user is input into the single people that arranges an order according to class and grade Member's estimating within above-mentioned each time period to be arranged an order according to class and grade can complete workload, then step 103 is embodied in：According to the defeated of user Enter to determine that single personnel's estimating within above-mentioned each time period to be arranged an order according to class and grade of arranging an order according to class and grade can complete workload.
Step 104, the workload of estimating in above-mentioned each time period to be arranged an order according to class and grade is respectively divided by the above-mentioned single people that arranges an order according to class and grade Member estimating within above-mentioned each time period to be arranged an order according to class and grade can complete workload, obtain above-mentioned each time period to be arranged an order according to class and grade wait arrange an order according to class and grade Number；
Further illustrated with foregoing citing, step 102 determines the T on current date to be arranged an order according to class and grade1Estimate workload for S1, Step 103 determines single T of the personnel on the currently date to be arranged an order according to class and grade that arrange an order according to class and grade1Interior estimating can complete workload for V1, it is located at and works as Before the date to be arranged an order according to class and grade T1Number to be arranged an order according to class and grade be N1, then at step 104, exist：N1=S1/V1。
Step 105, the number to be arranged an order according to class and grade based on above-mentioned each time period to be arranged an order according to class and grade, respectively above-mentioned each time to be arranged an order according to class and grade The arranged an order according to class and grade personnel of the corresponding number of section configuration have office hours；
Further illustrated with the citing in step 104, as the T that the current date to be arranged an order according to class and grade is obtained by step 1041Wait arrange an order according to class and grade Number N1Afterwards, it is the T on current date to be arranged an order according to class and grade1Configuration N1Position can the personnel of arranging an order according to class and grade have office hours.In the embodiment of the present invention, have office hours refer to Handled official business in specified office in the time period of regulation, while can not for a long time leave the mould of the office without special thing Formula.
Further, completed currently wait after the arranging an order according to class and grade of date of arranging an order according to class and grade in step 105, next day to be arranged an order according to class and grade can be automatically determined Phase, using this it is next wait to arrange an order according to class and grade as the current date to be arranged an order according to class and grade, return perform step 101 and subsequent step afterwards.It is above-mentioned from It is dynamic to determine that next date to be arranged an order according to class and grade is specifically as follows：Next non-festivals or holidays are defined as next date to be arranged an order according to class and grade.Or, Completed currently wait after the arranging an order according to class and grade of date of arranging an order according to class and grade in step 105, it is also possible to wait user to reassign the new date to be arranged an order according to class and grade, with Family specifies new wait after the date of arranging an order according to class and grade, using this it is new wait to arrange an order according to class and grade as the current date to be arranged an order according to class and grade, return afterwards perform step 101 with And subsequent step.
It should be noted that the scheduling method in the embodiment of the present invention can realize that the device of arranging an order according to class and grade can by device of arranging an order according to class and grade To be integrated in terminal (such as personal computer, notebook, panel computer etc.) in the way of software or hardware or software and hardware combining In.
Therefore, history of the scheduling method based on each time period to be arranged an order according to class and grade workload and history on year-on-year basis in the present invention Ring calculates the workload of estimating of each time period to be arranged an order according to class and grade than workload respectively, and estimates work based on each time period to be arranged an order according to class and grade Work amount and single personnel's estimating within each time period to be arranged an order according to class and grade of arranging an order according to class and grade can complete each time to be arranged an order according to class and grade of workload computing The number to be arranged an order according to class and grade of section.Afterwards, the number to be arranged an order according to class and grade based on each time period to be arranged an order according to class and grade is each time period configuration phase to be arranged an order according to class and grade The arranged an order according to class and grade personnel of number are answered to have office hours, on the one hand, to realize the automatic scheduling of employee's (such as seat personnel), the row of effectively increasing Class's efficiency；On the other hand, workload and history ring determine the corresponding row for the treatment of to the history based on the time period to be arranged an order according to class and grade than workload on year-on-year basis Class's time period estimates workload, enable to the corresponding time period to be arranged an order according to class and grade estimate workload closer to real work amount, And then so that result of arranging an order according to class and grade is more reliable.
Embodiment two
The embodiment of the present invention is that the embodiment of the present invention is arranged in units of interval to be arranged an order according to class and grade with the difference of embodiment one Class, and cause that the repetition number of the arranged an order according to class and grade personnel of arrangement in continuously interval to be arranged an order according to class and grade is minimum, so as to can avoid same as far as possible Employee continuously have office hours one the drawbacks of.
Fig. 2 is referred to, the scheduling method in the embodiment of the present invention, including：
Step 201~204；
Above-mentioned steps 201~204 specifically can refer to the description in step 101~104 in embodiment illustrated in fig. 1, herein not Repeat again.
Step 205, the number to be arranged an order according to class and grade based on above-mentioned each time period to be arranged an order according to class and grade, determine that each waits the interval row for the treatment of of arranging an order according to class and grade Class's number；
In the embodiment of the present invention, currently the date to be arranged an order according to class and grade include two or more interval to be arranged an order according to class and grade, and, each interval to be arranged an order according to class and grade By two or more, continuously the time period to be arranged an order according to class and grade constitutes.It is above-mentioned to wait to arrange an order according to class and grade interval number to be arranged an order according to class and grade equal to the composition area to be arranged an order according to class and grade Between each time period to be arranged an order according to class and grade number sum to be arranged an order according to class and grade.
In step 205, the number to be arranged an order according to class and grade of each time period to be arranged an order according to class and grade for being obtained based on step 204, you can it is determined that each It is individual to wait interval number to be arranged an order according to class and grade of arranging an order according to class and grade.If for example, above-mentioned each time period to be arranged an order according to class and grade is expressed as：8：30~8：45 (subsequently with T1Represent the time period), 8：45~9：00 (subsequently with T2Represent the time period), 9：00~9：15 (subsequently with T3Table Show the time period) ..., 17:45~18：00 (subsequently with TNRepresent the time period), then each waits to arrange an order according to class and grade interval by two or more Continuous time period composition to be arranged an order according to class and grade, waits to arrange an order according to class and grade interval by T for example, one can be set1、T2And T3Composition, then the interval to be arranged an order according to class and grade is Covering T1To T3Time period, accordingly, the number to be arranged an order according to class and grade in the interval of waiting to arrange an order according to class and grade namely：T1Number to be arranged an order according to class and grade, T2The row for the treatment of Class's number and T3Number three to be arranged an order according to class and grade sum.
Step 206, the number to be arranged an order according to class and grade based on above-mentioned each interval of waiting to arrange an order according to class and grade, respectively above-mentioned each interval to be arranged an order according to class and grade is matched somebody with somebody The arranged an order according to class and grade personnel for putting corresponding number have office hours, and cause the repetition number of the arranged an order according to class and grade personnel of configuration in continuously interval to be arranged an order according to class and grade At least；
In the embodiment of the present invention, it refers to be handled official business in specified office within the time period of regulation to have office hours, while without spy Other thing can not for a long time leave the pattern of the office.
During the arranging an order according to class and grade of step 206, with continuous interval to be arranged an order according to class and grade in configure the difference personnel that can arrange an order according to class and grade as far as possible be original Then for above-mentioned each arranged an order according to class and grade personnel for waiting to arrange an order according to class and grade the corresponding number of interval configuration have office hours.For example, in the presence of continuously waiting to arrange an order according to class and grade Interval A and interval B to be arranged an order according to class and grade, the number to be arranged an order according to class and grade of the interval A that waits to arrange an order according to class and grade is 5, and the number to be arranged an order according to class and grade of interval B to be arranged an order according to class and grade is 6, the row for the treatment of Class's interval B is located at after the interval A that waits to arrange an order according to class and grade, and the total number of persons of the personnel that can arrange an order according to class and grade is 10 people, then for wait to arrange an order according to class and grade interval A with wait to arrange an order according to class and grade When interval B is arranged an order according to class and grade so that for the repetition number of the arranged an order according to class and grade personnel of wait to arrange an order according to class and grade interval A and interval B to be arranged an order according to class and grade configuration is minimum, as One people；Again for example, waiting arrange an order according to class and grade interval A and interval B to be arranged an order according to class and grade in the presence of continuous, the number to be arranged an order according to class and grade of the interval A that waits to arrange an order according to class and grade is 5, is treated The number to be arranged an order according to class and grade of interval B of arranging an order according to class and grade is 6, and interval B to be arranged an order according to class and grade is located at after the interval A that waits to arrange an order according to class and grade, and the total number of persons of the personnel that can arrange an order according to class and grade is 12 people, then for wait the interval A and when interval B of arranging an order according to class and grade is arranged an order according to class and grade of arranging an order according to class and grade so as to wait to arrange an order according to class and grade interval A and interval B to be arranged an order according to class and grade is configured Arranged an order according to class and grade personnel repetition number it is minimum, as 0 people.
Specifically, can distinguished not by being in advance the unique mark (such as numbering) of each personnel depaly that can arrange an order according to class and grade With arranged an order according to class and grade personnel, so as in the process being had office hours for above-mentioned each interval arranged an order according to class and grade personnel for configuring corresponding number that wait to arrange an order according to class and grade In so that the repetition number of the arranged an order according to class and grade personnel configured in continuously interval to be arranged an order according to class and grade is minimum.
It should be noted that the scheduling method in the embodiment of the present invention can realize that the scheduling method can by device of arranging an order according to class and grade To be integrated in terminal (such as personal computer, notebook, panel computer etc.) in the way of software or hardware or software and hardware combining In.
Therefore, history of the scheduling method based on each time period to be arranged an order according to class and grade workload and history on year-on-year basis in the present invention Ring calculates the workload of estimating of each time period to be arranged an order according to class and grade than workload respectively, and estimates work based on each time period to be arranged an order according to class and grade Work amount and single personnel's estimating within each time period to be arranged an order according to class and grade of arranging an order according to class and grade can complete each time to be arranged an order according to class and grade of workload computing The number to be arranged an order according to class and grade of section.Afterwards, the number to be arranged an order according to class and grade based on each time period to be arranged an order according to class and grade is each time period configuration phase to be arranged an order according to class and grade The arranged an order according to class and grade personnel of number are answered to have office hours, on the one hand, to realize the automatic scheduling of employee's (such as seat personnel), the row of effectively increasing Class's efficiency；On the other hand, workload and history ring determine the corresponding row for the treatment of to the history based on the time period to be arranged an order according to class and grade than workload on year-on-year basis Class's time period estimates workload, enable to the corresponding time period to be arranged an order according to class and grade estimate workload closer to real work amount, And then so that result of arranging an order according to class and grade is more reliable.In addition, the embodiment of the present invention is arranged an order according to class and grade in units of interval to be arranged an order according to class and grade, and cause The repetition number of the arranged an order according to class and grade personnel arranged in continuous interval to be arranged an order according to class and grade is minimum, so as to as far as possible same employee can be avoided continuously to have office hours One the drawbacks of, reduce employee's excessive fatigue or produce the event of unhealthy emotion to occur.
Embodiment three
The embodiment of the present invention provides one kind and arranges an order according to class and grade device.Fig. 3 is referred to, the device 300 of arranging an order according to class and grade in the embodiment of the present invention, bag Include：
Acquiring unit 301, the history work on year-on-year basis of each time period to be arranged an order according to class and grade for obtaining the current date to be arranged an order according to class and grade respectively Work amount and history ring compare workload；
First computing unit 302, for based on the default weights of workload on year-on-year basis and ring than workload weights, respectively to upper Workload and history ring are weighted summation than workload on year-on-year basis to state the history of each time period to be arranged an order according to class and grade, and obtain above-mentioned each and treat That arranges an order according to class and grade the time period estimates workload；
Determining unit 303, for determine it is single arrange an order according to class and grade personnel's estimating within above-mentioned each time period to be arranged an order according to class and grade can be complete Into workload；
Second computing unit 304, for pre- in above-mentioned each time period to be arranged an order according to class and grade for exporting the first computing unit 302 Estimate single personnel's estimating within above-mentioned each time period to be arranged an order according to class and grade of arranging an order according to class and grade that workload is respectively divided by the output of determining unit 303 Workload can be completed, the number to be arranged an order according to class and grade of above-mentioned each time period to be arranged an order according to class and grade is obtained；
Have office hours dispensing unit 305, for each time period to be arranged an order according to class and grade for being exported based on the second computing unit 304 wait arrange an order according to class and grade Number, the arranged an order according to class and grade personnel that respectively above-mentioned each time period to be arranged an order according to class and grade configures corresponding number have office hours.
Optionally, determining unit 303 includes：
Sub- determining unit, for completing work according to each history of personnel within above-mentioned each time period to be arranged an order according to class and grade that can arrange an order according to class and grade Measure, determine that above-mentioned each can arrange an order according to class and grade completed workload of the personnel respectively within above-mentioned each time period to be arranged an order according to class and grade；
Sub- computing unit, for for each time period to be arranged an order according to class and grade in above-mentioned each time period to be arranged an order according to class and grade, will be above-mentioned each Individual completed workload of the personnel within the corresponding time period of arranging an order according to class and grade is averaged, and obtains the single personnel that arrange an order according to class and grade in the corresponding row for the treatment of Estimating in class's time period can complete workload.
Optionally, above-mentioned sub- determining unit specifically for：Each personnel that can arrange an order according to class and grade is obtained in above-mentioned each time to be arranged an order according to class and grade History in section completes workload and history ring than completing workload on year-on-year basis；Workload weights and ring are completed on year-on-year basis based on default Than completing workload weights, history of the personnel within above-mentioned each time period to be arranged an order according to class and grade that can be arranged an order according to class and grade to above-mentioned each respectively is complete on year-on-year basis Be weighted summation than completing workload into workload and history ring, obtain above-mentioned each can arrange an order according to class and grade personnel respectively it is above-mentioned each Completed workload in time period to be arranged an order according to class and grade.
Optionally, the above-mentioned date to be arranged an order according to class and grade include two or more interval to be arranged an order according to class and grade, each interval of waiting to arrange an order according to class and grade is by two or more Continuous time period composition to be arranged an order according to class and grade.Have office hours configuration Unit 305 specifically for：Based on the second computing unit 304 output each The number to be arranged an order according to class and grade of time period to be arranged an order according to class and grade, determines that each waits interval number to be arranged an order according to class and grade of arranging an order according to class and grade；Based on above-mentioned each area to be arranged an order according to class and grade Between number to be arranged an order according to class and grade, respectively above-mentioned each arranged an order according to class and grade personnel for waiting to arrange an order according to class and grade the corresponding number of interval configuration have office hours, and cause The repetition number of the arranged an order according to class and grade personnel configured in continuous interval to be arranged an order according to class and grade is minimum.
Optionally, the device of arranging an order according to class and grade in the embodiment of the present invention also includes：
Date control unit to be arranged an order according to class and grade, is used for：Current after date completion of arranging an order according to class and grade is arranged an order according to class and grade, next day to be arranged an order according to class and grade is determined Phase；Using above-mentioned next date to be arranged an order according to class and grade as current date to be arranged an order according to class and grade, acquiring unit 301 is triggered.
It should be noted that the device of arranging an order according to class and grade in the embodiment of the present invention can be with software or the side of hardware or software and hardware combining Formula is integrated in terminal (such as personal computer, notebook, panel computer etc.).
It should be understood that the function of each functional module of device of arranging an order according to class and grade in the embodiment of the present invention can be according to above method reality The scheduling method applied in example is implemented, and it implements the phase in the scheduling method during process can refer to above method embodiment Description is closed, here is omitted.
Therefore, arrange an order according to class and grade history of the device based on each time period to be arranged an order according to class and grade workload and history on year-on-year basis in the present invention Ring calculates the workload of estimating of each time period to be arranged an order according to class and grade than workload respectively, and estimates work based on each time period to be arranged an order according to class and grade Work amount and single personnel's estimating within each time period to be arranged an order according to class and grade of arranging an order according to class and grade can complete each time to be arranged an order according to class and grade of workload computing The number to be arranged an order according to class and grade of section.Afterwards, the number to be arranged an order according to class and grade based on each time period to be arranged an order according to class and grade is each time period configuration phase to be arranged an order according to class and grade The arranged an order according to class and grade personnel of number are answered to have office hours, on the one hand, to realize the automatic scheduling of employee's (such as seat personnel), the row of effectively increasing Class's efficiency；On the other hand, workload and history ring determine the corresponding row for the treatment of to the history based on the time period to be arranged an order according to class and grade than workload on year-on-year basis Class's time period estimates workload, enable to the corresponding time period to be arranged an order according to class and grade estimate workload closer to real work amount, And then so that result of arranging an order according to class and grade is more reliable.
It should be noted that in several embodiments provided herein, it should be understood that disclosed device and side Method, can realize by another way.For example, device embodiment described above is only schematical, for example, above-mentioned The division of unit, only a kind of division of logic function, can there is other dividing mode when actually realizing, such as multiple units Or component can be combined or be desirably integrated into another system, or some features can be ignored, or not perform.It is another, institute Display or the coupling each other for discussing or direct-coupling or communication connection can be by some interfaces, device or unit INDIRECT COUPLING or communication connection, can be electrical, mechanical or other forms.
For foregoing each method embodiment, in order to simplicity is described, therefore it is all expressed as a series of combination of actions, but It is that those skilled in the art should know, the present invention is not limited by described sequence of movement, because according to the present invention, certain A little steps can sequentially or simultaneously be carried out using other.Secondly, those skilled in the art should also know, be retouched in specification The embodiment stated belongs to preferred embodiment, necessary to involved action and module might not all be the present invention.
In the above-described embodiments, the description to each embodiment all emphasizes particularly on different fields, and does not have the portion described in detail in certain embodiment Point, may refer to the associated description of other embodiments.
It is more than the description to a kind of scheduling method provided by the present invention and device of arranging an order according to class and grade, for the general skill of this area Art personnel, according to the thought of the embodiment of the present invention, will change in specific embodiments and applications, to sum up, This specification content should not be construed as limiting the invention.

Claims (10)

1. a kind of scheduling method, it is characterised in that including：
Workload and history ring compare workload to the history of each time period to be arranged an order according to class and grade on acquisition current date to be arranged an order according to class and grade on year-on-year basis respectively；
Based on the default weights of workload on year-on-year basis and ring than workload weights, respectively to the history of each time period to be arranged an order according to class and grade Workload and history ring are weighted summation than workload on year-on-year basis, and obtain each time period to be arranged an order according to class and grade estimates workload；
Determine that single personnel's estimating within described each time period to be arranged an order according to class and grade of arranging an order according to class and grade can complete workload；
By in described each time period to be arranged an order according to class and grade estimate workload be respectively divided by it is described it is single arrange an order according to class and grade personnel it is described each Estimating in the time period to be arranged an order according to class and grade can complete workload, obtain the number to be arranged an order according to class and grade of each time period to be arranged an order according to class and grade；
Based on the number to be arranged an order according to class and grade of each time period to be arranged an order according to class and grade, respectively described each time period configuration corresponding human to be arranged an order according to class and grade Several arranged an order according to class and grade personnel have office hours.
2. method according to claim 1, it is characterised in that the single personnel that arrange an order according to class and grade of the determination are in described each row for the treatment of Estimating in class's time period can complete workload, including：
Workload is completed according to each history within described each time period to be arranged an order according to class and grade of personnel that can arrange an order according to class and grade, it is determined that it is described each can Arrange an order according to class and grade completed workload of the personnel respectively within described each time period to be arranged an order according to class and grade；
For each time period to be arranged an order according to class and grade in described each time period to be arranged an order according to class and grade, described each can be arranged an order according to class and grade into personnel when corresponding Between completed workload in section average, obtain it is single arrange an order according to class and grade personnel's estimating within the accordingly time period to be arranged an order according to class and grade can be complete Into workload.
3. method according to claim 2, it is characterised in that it is described according to each personnel that can arrange an order according to class and grade in described each row for the treatment of History in class's time period completes workload, it is determined that described each can arrange an order according to class and grade, personnel are respectively within described each time period to be arranged an order according to class and grade Completed workload, including：
Obtain each history of personnel within described each time period to be arranged an order according to class and grade that can arrange an order according to class and grade and complete workload and history ring ratio on year-on-year basis Complete workload；
Based on default workload weights and the ring of completing on year-on-year basis than completing workload weights, can arrange an order according to class and grade personnel to described each respectively History within described each time period to be arranged an order according to class and grade completes workload and history ring and is weighted summation than completing workload on year-on-year basis, Obtain described each the completed workload of personnel respectively within described each time period to be arranged an order according to class and grade that can arrange an order according to class and grade.
4. the method according to any one of claims 1 to 3, it is characterised in that the date to be arranged an order according to class and grade includes two or more Interval to be arranged an order according to class and grade, each waits to arrange an order according to class and grade, and interval by two or more, continuously the time period to be arranged an order according to class and grade constitutes；
The number to be arranged an order according to class and grade based on each time period to be arranged an order according to class and grade, respectively described each time period configuration phase to be arranged an order according to class and grade The arranged an order according to class and grade personnel of number are answered to have office hours, including：
Based on the number to be arranged an order according to class and grade of each time period to be arranged an order according to class and grade, determine that each waits interval number to be arranged an order according to class and grade of arranging an order according to class and grade；
Interval number to be arranged an order according to class and grade of arranging an order according to class and grade is treated based on described each, respectively described each waits the corresponding number of interval configuration of arranging an order according to class and grade Can the personnel of arranging an order according to class and grade have office hours, and cause in continuously interval to be arranged an order according to class and grade configure arranged an order according to class and grade personnel repetition number it is minimum.
5. the method according to any one of claims 1 to 3, it is characterised in that described based on described each time to be arranged an order according to class and grade The number to be arranged an order according to class and grade of section, the arranged an order according to class and grade personnel that respectively described each time period to be arranged an order according to class and grade configures corresponding number have office hours, and wrap afterwards Include：
Determine next date to be arranged an order according to class and grade；
Using next date to be arranged an order according to class and grade as current date to be arranged an order according to class and grade, return and perform the current day to be arranged an order according to class and grade of acquisition respectively The history of each time period to be arranged an order according to class and grade of phase is the step of workload and history ring are than workload on year-on-year basis and subsequent step.
6. one kind is arranged an order according to class and grade device, it is characterised in that including：
Acquiring unit, workload and goes through on year-on-year basis for obtaining the history of each time period to be arranged an order according to class and grade on current date to be arranged an order according to class and grade respectively Shi Huan compares workload；
First computing unit, for based on the default weights of workload on year-on-year basis and ring than workload weights, respectively to it is described each Workload and history ring are weighted summation to the history of time period to be arranged an order according to class and grade than workload on year-on-year basis, obtain it is described each when arranging an order according to class and grade Between section estimate workload；
Determining unit, for determining that single personnel's estimating within described each time period to be arranged an order according to class and grade of arranging an order according to class and grade can complete work Amount；
Second computing unit, for work will to be estimated in each time period to be arranged an order according to class and grade described in first computing unit output Amount be respectively divided by determining unit output it is single arrange an order according to class and grade personnel's estimating within described each time period to be arranged an order according to class and grade can be complete Into workload, the number to be arranged an order according to class and grade of each time period to be arranged an order according to class and grade is obtained；
Have office hours dispensing unit, the number to be arranged an order according to class and grade of each time period to be arranged an order according to class and grade for being exported based on second computing unit, The arranged an order according to class and grade personnel that respectively described each time period to be arranged an order according to class and grade configures corresponding number have office hours.
7. device of arranging an order according to class and grade according to claim 6, it is characterised in that the determining unit includes：
Sub- determining unit, for according to each history completion work of the personnel within described each time period to be arranged an order according to class and grade that can arrange an order according to class and grade Amount, completed workload of the personnel respectively within described each time period to be arranged an order according to class and grade it is determined that described each can arrange an order according to class and grade；
Sub- computing unit, for for each time period to be arranged an order according to class and grade in described each time period to be arranged an order according to class and grade, each can by described in Completed workload of the personnel within the corresponding time period of arranging an order according to class and grade is averaged, and obtains the single personnel that arrange an order according to class and grade corresponding when arranging an order according to class and grade Between estimating in section can complete workload.
8. device of arranging an order according to class and grade according to claim 7, it is characterised in that the sub- determining unit specifically for：Obtain each History of the personnel within described each time period to be arranged an order according to class and grade that can arrange an order according to class and grade completes workload and history ring than completing workload on year-on-year basis；Base In default workload weights and the ring of completing on year-on-year basis than completing workload weights, personnel can be arranged an order according to class and grade described to described each respectively History in each time period to be arranged an order according to class and grade completes workload and history ring and is weighted summation than completing workload on year-on-year basis, obtains institute State each completed workload of the personnel respectively within described each time period to be arranged an order according to class and grade that can arrange an order according to class and grade.
9. the device of arranging an order according to class and grade according to any one of claim 6 to 8, it is characterised in that the date to be arranged an order according to class and grade includes two More than interval to be arranged an order according to class and grade, each waits to arrange an order according to class and grade, and interval by two or more, continuously the time period to be arranged an order according to class and grade constitutes；
It is described have office hours dispensing unit specifically for：The row for the treatment of of each time period to be arranged an order according to class and grade based on second computing unit output Class's number, determines that each waits interval number to be arranged an order according to class and grade of arranging an order according to class and grade；Interval number to be arranged an order according to class and grade of arranging an order according to class and grade is treated based on described each, respectively For described each arranged an order according to class and grade personnel for waiting to arrange an order according to class and grade the corresponding number of interval configuration have office hours, and cause to be configured in continuous interval to be arranged an order according to class and grade Arranged an order according to class and grade personnel repetition number it is minimum.
10. the device of arranging an order according to class and grade according to any one of claim 6 to 8, it is characterised in that the device of arranging an order according to class and grade also includes：
Date control unit to be arranged an order according to class and grade, is used for：Current after date completion of arranging an order according to class and grade is arranged an order according to class and grade, next date to be arranged an order according to class and grade is determined； Using next date to be arranged an order according to class and grade as current date to be arranged an order according to class and grade, the acquiring unit is triggered.
CN201611032548.XA 2016-11-14 2016-11-14 Scheduling method and device of arranging an order according to class and grade Pending CN106779579A (en)

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Cited By (7)

* Cited by examiner, † Cited by third party
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CN107590595A (en) * 2017-09-05 2018-01-16 盐城工学院 A kind of scheduling method and data processing equipment
WO2018086402A1 (en) * 2016-11-14 2018-05-17 平安科技（深圳）有限公司 Scheduling method, scheduling device, and computer readable storage medium
CN108053118A (en) * 2017-12-14 2018-05-18 泰康保险集团股份有限公司 Doctor's scheduling method and system
CN108551533A (en) * 2018-03-09 2018-09-18 平安普惠企业管理有限公司 A kind of scheduling method that customer service is attended a banquet, storage medium and server
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CN109544098A (en) * 2018-10-19 2019-03-29 中国平安财产保险股份有限公司 A kind of smart shift scheduling method, apparatus, storage medium and terminal device
CN112101714A (en) * 2020-08-06 2020-12-18 长沙市到家悠享家政服务有限公司 Task allocation method, device, equipment and storage medium
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