CN106774333A - Airport service robot and its method of work - Google Patents
Airport service robot and its method of work Download PDFInfo
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- G05D1/00—Control of position, course, altitude or attitude of land, water, air or space vehicles, e.g. using automatic pilots
- G05D1/02—Control of position or course in two dimensions
- G05D1/021—Control of position or course in two dimensions specially adapted to land vehicles
- G05D1/0212—Control of position or course in two dimensions specially adapted to land vehicles with means for defining a desired trajectory
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Abstract
The invention provides a kind of airport service robot and its method of work.Wherein, using the airport service robot with passenger's identification module and intelligent recommendation module, whether can be wanted help according to the passenger information automatic identification passenger of passenger, and provide content recommendation to passenger, robot cannot provide airport business service in solving the problems, such as correlation technique, at least realize intelligence for passenger provides content recommendation, helps or guides passenger to handle the technique effect of airport business service.
Description
Technical Field
The invention relates to the field of robots, in particular to an airport service robot and a working method thereof.
Background
In 1910, czech slovak, karel. chapeck created the word "robot" in his science fiction novels, and until today, robots have gradually begun to penetrate into various aspects of the social life field. The development of the robot goes through three stages, which correspond to three generations of robots respectively.
The first generation of robots, also called teaching and playback robots, can reproduce operations of robots by teaching stored programs and information, and such robots simply reproduce and repeat operations without sensing the external environment. Such robots are currently used in large numbers in automotive industry and electronics industry automation lines. They are essentially sensorless and are not thought.
The second generation of robots, also called sensorial robots, have some kind of human-like sensation, such as tactile force sensation and the like. Compared with the first generation robot, the robot can acquire simple information of the external environment and the operation object, can make simple judgment on the change of the external environment and correspondingly adjust the action of the robot so as to reduce working errors and product scrapping. Such robots are therefore also referred to as adaptive robots. The number of such robots in manufacturing facilities has increased year by year since the 90 s of the 20 th century.
The third generation robot, intelligent robot, has the feeling function and simple adaptive capacity of the second generation robot, can identify work object and work environment fully, and can determine the action corresponding to the command given by human and the judgment result automatically. Today, the application range of intelligent robots is greatly expanded, and besides industrial and agricultural production, the robots are applied to various industries, such as operations, fruit picking, pruning, tunneling, investigation and mine removal, and also space robots, submarine robots and the like.
In the civil aviation industry, the application of the robot is also greatly developed, in 08 years, Beijing Olympic Games, Fuwa robot shines at the capital airport, and the robot can sense tourists within a meter range, talk with people, take photos, have a memorial idea, singing and dancing, and can answer questions related to the Olympic Games. Although the robot has certain intelligence and serviceability, the robot focuses on publicity and cannot provide airport business service.
Disclosure of Invention
The invention provides an airport service robot and a working method thereof, which at least solve the problem that the robot cannot provide airport business service in the related technology.
According to an aspect of the present invention, there is provided an airport service robot including a moving device, a display device, and a control device, the airport service robot further including: image acquisition device and wireless communication module, the controlling means includes: the intelligent recommendation system comprises a main control module, an intelligent recommendation module and a passenger identification module, wherein the mobile device, the display device, the image acquisition device and the wireless communication module are respectively and electrically connected with the control device and are controlled by the control device; wherein,
the image acquisition device is used for acquiring a face image of a passenger and sending the face image to the passenger identification module;
the passenger identification module is used for acquiring passenger information from a local database or a network database through the wireless communication module and judging whether the passenger needs help or not according to the face image and the passenger information;
the moving device is used for driving the airport service robot to move to the side of a first passenger needing help;
the intelligent recommendation module is used for generating first recommendation content for the first passenger according to the passenger information of the first passenger;
the display device is used for displaying the first recommended content.
Alternatively,
the display device is a touch display device and is also used for receiving input information of the first passenger;
the intelligent recommendation module is further used for generating second recommendation content for the first passenger according to the input information;
the touch display device is further configured to display the second recommended content.
Optionally, the passenger identification module further includes a passenger ranking unit, configured to rank service priority orders for multiple passengers needing assistance according to frequent passenger card levels of the passengers or levels of false-positive risks faced by the passengers, so that the airport service robot sequentially provides services to the multiple passengers according to the service priority orders.
Alternatively,
the control device further includes: the route formulating module is used for formulating a navigation route of a destination related to the first recommended content or the second recommended content according to the first recommended content or the second recommended content;
the display device is further used for displaying the navigation line or displaying the link information of the navigation line.
Optionally, the moving device is further configured to drive the airport service robot to move to the destination according to the navigation route, so as to implement route guidance for the first passenger.
Optionally, the airport service robot further comprises: the small detachable trailer is used for transporting luggage or carrying passengers.
According to another aspect of the present invention, there is also provided a working method of an airport service robot, including:
acquiring a face image of a passenger;
acquiring passenger information from a local database or a network database, and judging whether the passenger needs help or not according to the face image and the passenger information;
driving the airport service robot to move to the side of the first passenger needing help;
generating first recommended content for the first passenger according to the passenger information of the first passenger;
and displaying the first recommended content.
Optionally, after driving the airport service robot to move to the first passenger in need of assistance, the method further comprises:
receiving input information of the first passenger;
generating second recommended content for the first passenger according to the input information;
and displaying the second recommended content.
Optionally, the determining whether the passenger needs help according to the face image and the passenger information further includes: and according to the frequent passenger card level of the passenger or the level of the misboarding risk faced by the passenger, a service priority order is discharged for a plurality of passengers needing help, so that the airport service robot can sequentially provide services for the plurality of passengers according to the service priority order.
Optionally, after driving the airport service robot to move to the first passenger in need of assistance, the method further comprises:
according to the first recommended content or the second recommended content, a navigation line of a destination related to the first recommended content or the second recommended content is established;
and displaying the navigation route or displaying the link information of the navigation route.
Optionally, after displaying the navigation route or displaying the link information of the navigation route, the method further includes: and driving the airport service robot to move to the destination according to the navigation route so as to realize route guidance of the first passenger.
Optionally, driving the airport service robot to move to the destination according to the navigation route further comprises: while the first passenger and/or the first passenger's baggage is transported to the destination via a detachable small trailer.
By adopting the airport service robot with the passenger identification module and the intelligent recommendation module, the invention can automatically identify whether the passenger needs help or not according to the passenger information of the passenger and provide the passenger with the recommended content, thereby solving the problem that the robot can not provide airport service in the related technology and at least realizing the technical effects of intelligently providing the passenger with the recommended content, helping or guiding the passenger to handle the airport service.
Drawings
The accompanying drawings, which are included to provide a further understanding of the invention and are incorporated in and constitute a part of this application, illustrate embodiment(s) of the invention and together with the description serve to explain the invention without limiting the invention. In the drawings:
FIG. 1 is a schematic diagram of an airport service robot configuration according to an embodiment of the present invention;
FIG. 2 is a schematic diagram of a preferred configuration of an airport service robot, according to an embodiment of the present invention;
FIG. 3 is a workflow diagram of an airport service robot according to an embodiment of the present invention.
Detailed Description
The invention will be described in detail hereinafter with reference to the accompanying drawings in conjunction with embodiments. It should be noted that the embodiments and features of the embodiments in the present application may be combined with each other without conflict.
It should be noted that the terms "first," "second," and the like in the description and claims of the present invention and in the drawings described above are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order.
The airport service robot described in this embodiment will be placed in the airport lobby to serve passengers. The operation flow is that firstly, 360-degree scanning is carried out, a 'passenger identification module' is mobilized to identify surrounding passengers, after a passenger object to be served is determined, the passenger object is automatically moved to the side of the passenger, the contents of 'intelligent recommendation' and 'route calculation' are displayed for the passenger to select, and guiding and carrying-on service is carried out for the passenger according to the selection of the passenger.
In this embodiment, an airport service robot is provided, and fig. 1 is a schematic structural diagram of an airport service robot according to an embodiment of the present invention, and since the airport service robot provided in this embodiment may adopt any hardware and shape design capable of implementing corresponding functions, the hardware structure and shape features of the airport service robot are not presented in fig. 1. Fig. 1 shows a main structural configuration of an airport service robot, and as shown in fig. 1, the airport service robot includes:
a mobile device 1 arranged at the bottom, a display device 2 mounted on the mobile device 1, a control device 3, an image acquisition device 4 and a wireless communication module 5, wherein the control device 3 comprises: the system comprises a main control module 31, an intelligent recommendation module 32 and a passenger identification module 33, wherein the mobile device 1, the display device 2, the image acquisition device 4 and the wireless communication module 5 are respectively electrically connected with the control device 3 and controlled by the control device 3; wherein,
the main control module 31 is used for calling a corresponding device or module to implement various hardware functions of the robot, such as free movement, intelligent conversation, content display, and the like. The hardware design and interaction related to the main control module 31 can be implemented by conventional technical means in the related art, which is not described in detail in this embodiment.
The image acquisition device 4, preferably a high-definition camera, is used for acquiring a face image of the passenger and sending the face image to the passenger identification module 33; the image acquisition device 4 can scan passengers in the surrounding environment under the control of the control device 3, recognize the faces of the passengers and take face images.
The passenger identification module 33 is directly connected with the image acquisition device 4 or indirectly connected with the image acquisition device through the main control module 31, and is used for acquiring passenger information from a local database or a network database through the wireless communication module 5 and judging whether a passenger needs help or not according to the face image and the passenger information; in this embodiment, the determination of whether a passenger needs assistance is determined by the passenger's identifiability. The principle is as follows: a passenger is identifiable if the passenger information can be matched in a local database or a network database based on their facial images (the basis of the matching including, but not limited to, the image information in the departure database) and the passenger information indicates that the passenger may need to handle airport services (e.g., check-in procedures, security checks; dining or hotel reservations after airplane delays, etc.). Conversely, if the passenger is not identifiable, the passenger may be deemed to be not in need of airport services, at which point the passenger may be considered to be not in need of assistance.
A moving device 1, generally comprising a driving mechanism (e.g. a motor) and a moving mechanism (e.g. wheels, tracks or moving limbs, steering mechanism, gear shifting mechanism, etc.), for driving the airport service robot to move to the side of the first passenger needing assistance;
the intelligent recommendation module 32 is configured to generate first recommendation content for the first passenger according to passenger information of the first passenger, such as flight dynamic information and passenger history information of the passenger; the logic strategy for generating the first recommended content can be customized, for example, the state of the passenger and the flight time can be judged firstly, and if the passenger has the risk of the wrong airplane, the generated first recommended content is the warning of the risk of the wrong airplane; if the flight of the passenger is delayed, restaurant information can be recommended to the passenger according to the historical data of the passenger, for example, the passenger goes to a certain store for many times and is doing activities at present; if the passenger meets certain activities of the airline company, such as enjoying visitant lobby services according to consumption mileage and the like, the type of activities are recommended to the passenger for the passenger to select.
And the display device 2 is used for displaying the first recommended content.
Optionally, the airport service robot may also respond to the query operation of the passenger and display second recommendation information corresponding to the query of the passenger, for example, the airport service robot is further provided with an input device, or the display device 2 is a touch display device 2 for receiving the input information of the first passenger; the intelligent recommendation module 32 is further configured to generate second recommended content for the first passenger according to the input information; the touch display device 2 is further configured to display the second recommended content.
Optionally, the passenger identification module 33 further includes a passenger ranking unit, configured to rank a service priority order for a plurality of passengers needing assistance according to the frequent flyer card level of the passenger or the level of the risk of false airplane faced by the passenger, so that the airport service robot provides services to the plurality of passengers in sequence according to the service priority order.
Fig. 2 is a schematic diagram of a preferred structure of the airport service robot according to the embodiment of the present invention, and as shown in fig. 2, the control device 3 optionally further includes: a route formulating module 34 for formulating a navigation route of a destination related to the first recommended content or the second recommended content based on the first recommended content or the second recommended content; the display device 2 is also used for displaying the navigation route or displaying the link information of the navigation route. The link information includes: a URL address, or a two-dimensional code carrying text or a URL address. For example, in the case that the link information is a two-dimensional code, the traveler may scan the two-dimensional code information using a smart phone to obtain the navigation route information, and further may display the navigation route from a map navigation app or a map navigation website on the traveler's smart phone, and then provide the traveler with a navigation service through the smart phone.
Optionally, the routing module 34 is configured to calculate a route based on the current position of the passenger to achieve a time-optimal solution according to the requirement of the passenger. The optimal solution can adopt a time optimal strategy, and a route which can enable passengers to finish the purpose at the fastest speed is found according to the processing dynamic and flight information dynamic of each service node which can be acquired in the departure system.
Optionally, the moving device 1 is further configured to drive the airport service robot to move to the destination according to the navigation route to implement route guidance for the first passenger.
Optionally, the airport service robot further comprises: the small detachable trailer is used for transporting luggage or carrying passengers.
The embodiment also provides a working method of the airport service robot, fig. 3 is a working flow chart of the airport service robot according to the embodiment of the present invention, as shown in fig. 3, the flow chart includes the following steps:
step S301, acquiring a face image of a passenger;
step S302, obtaining passenger information from a local database or a network database, and judging whether the passenger needs help according to the face image and the passenger information;
step S303, driving the airport service robot to move to the side of the first passenger needing help;
step S304, generating first recommended content aiming at the first passenger according to the passenger information of the first passenger;
step S305, the first recommended content is displayed.
Optionally, after driving the airport service robot to move to the first passenger in need of assistance, the method further comprises: receiving input information of a first passenger; generating second recommended content for the first passenger according to the input information; and displaying the second recommended content.
Optionally, the determining whether the passenger needs help according to the face image and the passenger information further comprises: and according to the frequent passenger card level of the passenger or the level of the misboarding risk faced by the passenger, the service priority order is arranged for a plurality of passengers needing help, so that the airport service robot can provide services for the plurality of passengers in sequence according to the service priority order.
Optionally, after driving the airport service robot to move to the first passenger in need of assistance, the method further comprises: according to the first recommended content or the second recommended content, a navigation route of a destination related to the first recommended content or the second recommended content is established; displaying the navigation route or displaying link information of the navigation route.
Optionally, after displaying the navigation route or displaying the link information of the navigation route, the method further includes: and driving the airport service robot to move to the destination according to the navigation route so as to realize route guidance for the first passenger.
Optionally, driving the airport service robot to move to the destination according to the navigation route further comprises: while the first passenger and/or the first passenger's baggage is transported to the destination via the detachable small trailer.
According to the above embodiments, the present embodiment provides a method for identifying a passenger and performing intelligent recommendation, including the following steps:
step 1, scanning the peripheral visible range, judging whether an identifiable passenger exists or not, and if not, returning to the step 1; if so, continue with step 2. The identification here is obtained from the image information in the departure database, and the information may be from the passenger data acquired in each link such as passenger booking, check-in (including historical check-in), boarding (including historical boarding).
Step 2, identifying according to the scanned image, calculating the passenger most likely to need help, and carrying out intelligent recommendation on the passenger;
and 3, actively approaching passengers, carrying out interaction and displaying recommended contents.
Optionally, step 2 comprises:
and 2.1, judging whether the passenger is a single passenger or multiple passengers according to the scanned image. Step 2.3 is executed by a single passenger, and step 2.2 is executed by a plurality of passengers;
and 2.2, selecting the object needing the first service from the plurality of passengers. The policy of judgment can be configured according to actual requirements, for example, the policy can be ranked according to the frequent passenger card level of the passenger, or the policy can be ranked according to the risk level (such as the risk of error) faced by the passenger. After a passenger is selected, executing the step 2.3;
and 2.3, acquiring the flight dynamic information and the passenger historical information of the passengers from the database aiming at the single passenger. And sequentially judging according to a certain strategy. Firstly, judging the state of a passenger and the flight time, and if the passenger has the risk of the missed approach, the recommended content is the risk prompt of the missed approach; secondly, if the flight of the passenger is delayed, recommending information to the restaurant of the passenger according to the historical data of the passenger, for example, the passenger goes to a certain shop for a plurality of times and is doing activity at present; again, if the passenger meets certain activities of the airline (e.g., may consume a history to a restroom, etc.), the passenger is recommended such activities for selection.
According to the above embodiments, the present embodiment provides a method for making route calculation for passenger demand, including the following steps:
step 1, acquiring passenger requirements, including contents actively inquired by a passenger and contents recommended by the recommending method (for example, information of a certain restaurant recommended to the passenger needs to be calculated for arriving routes);
step 2, if the acquired demands are not unique, route calculation is carried out for each demand, and the following step 3 is repeated;
step 3, performing comprehensive calculation based on airport position data information and departure service handling data information according to the requirements of a certain passenger to obtain optimal route information and display the route content;
step 4, providing carrying service for passengers to select, such as carrying luggage and carrying passengers, and skipping the step if the passengers do not need carrying;
and 5, guiding or carrying passengers to move forwards according to the formulated route.
The step 3 comprises the following steps:
and 3.1, judging whether the requirement of the passenger is a business requirement (such as boarding on an airplane, etc.) or other requirements (going to a certain restaurant). If the service requirement is met, executing the step 3.2, otherwise executing the step 3.3;
and 3.2, determining the node position capable of handling the service fastest according to the handling condition of the airport service node. For example, the purpose of the traveler is to check in, obtain a scheme for checking in more quickly after checking in the check-in counters of all flights and queuing conditions of self-service check-in counters of the flight, and then execute step 3.4;
step 3.3, obtaining the position information of all the passengers to set up restaurants (under the condition that a plurality of stores possibly exist in the airport), obtaining a more convenient scheme for going out a certain store according to the current position information, and then executing step 3.4;
and 3.4, displaying the route to the user according to the route scheme.
Furthermore, in the above-mentioned route guidance there may be a fixed machine interface through the airport interior, where the route is presented via a display screen while passenger information is being acquired (e.g. by swiping an identification card or passport). It may also be possible to provide further route guidance and advice to the passenger by way of WeChat, or other mobile APP applications, active push, or query.
In the above-described embodiments, when the functional modules are divided in a portion that does not involve robot hardware design and interaction, a control module that involves other hardware functions such as robot operation and mounting is collectively defined as a "master control module". The functional points emphasized in the present embodiment are set as separate blocks for detailed description. The division of the system modules may be different from the viewpoint of the hardware field of the robot, but it is convenient to interpret the interaction and cooperation of the various functional modules in terms of the software design and functions involved in the embodiment.
To sum up, the robot all develops in all fields at present, and for the robot of airport service, very big development space still has, and this embodiment is directed against this space, fills the blank, provides new wisdom point for the construction of future intelligent airport. Through the above-described embodiments or implementation modes of the present invention, the following advantageous effects can be obtained:
firstly, the investment of the robot can reduce the labor cost, and the cost of the robot is greatly less than the cost of staff in the foreseeable future;
secondly, the robot effectively supplements service contents, and combines manual service and machine service, thereby not only guiding roads for passengers, but also helping transportation, achieving multiple purposes;
finally, future airports are informationized airports and intelligent airports, the collection and acquisition of information of huge flights, airports and passengers are more integrated and convenient, and the robot has a trend in the aspect of processing large data volume information.
The above description is only a preferred embodiment of the present invention and is not intended to limit the present invention, and various modifications and changes may be made by those skilled in the art. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (12)
1. An airport service robot comprising a moving device, a display device and a control device, wherein the airport service robot further comprises: image acquisition device and wireless communication module, the controlling means includes: the intelligent recommendation system comprises a main control module, an intelligent recommendation module and a passenger identification module, wherein the mobile device, the display device, the image acquisition device and the wireless communication module are respectively and electrically connected with the control device and are controlled by the control device; wherein,
the image acquisition device is used for acquiring a face image of a passenger and sending the face image to the passenger identification module;
the passenger identification module is used for acquiring passenger information from a local database or a network database through the wireless communication module and judging whether the passenger needs help or not according to the face image and the passenger information;
the moving device is used for driving the airport service robot to move to the side of a first passenger needing help;
the intelligent recommendation module is used for generating first recommendation content for the first passenger according to the passenger information of the first passenger;
the display device is used for displaying the first recommended content.
2. The airport service robot of claim 1,
the display device is a touch display device and is also used for receiving input information of the first passenger;
the intelligent recommendation module is further used for generating second recommendation content for the first passenger according to the input information;
the touch display device is further configured to display the second recommended content.
3. The airport service robot of claim 1,
the passenger identification module also comprises a passenger sequencing unit which is used for discharging service priority order to a plurality of passengers needing help according to the frequent passenger card level of the passenger or the level of the false-positive risk faced by the passenger, so that the airport service robot can provide services to the plurality of passengers in sequence according to the service priority order.
4. An airport service robot as claimed in any one of claims 1 to 3,
the control device further includes: the route formulating module is used for formulating a navigation route of a destination related to the first recommended content or the second recommended content according to the first recommended content or the second recommended content;
the display device is further used for displaying the navigation line or displaying the link information of the navigation line.
5. The airport service robot of claim 4,
the moving device is further used for driving the airport service robot to move to the destination according to the navigation route so as to realize route guidance of the first passenger.
6. The airport service robot of claim 5, further comprising:
the small detachable trailer is used for transporting luggage or carrying passengers.
7. A method of operating an airport service robot as defined in any one of claims 1 to 6, comprising:
acquiring a face image of a passenger;
acquiring passenger information from a local database or a network database, and judging whether the passenger needs help or not according to the face image and the passenger information;
driving the airport service robot to move to the side of the first passenger needing help;
generating first recommended content for the first passenger according to the passenger information of the first passenger;
and displaying the first recommended content.
8. The method of claim 7, wherein after driving the airport service robot to move to the first passenger in need of assistance, the method further comprises:
receiving input information of the first passenger;
generating second recommended content for the first passenger according to the input information;
and displaying the second recommended content.
9. The method of claim 7, wherein determining whether the passenger needs help based on the facial image and the passenger information further comprises:
and according to the frequent passenger card level of the passenger or the level of the misboarding risk faced by the passenger, a service priority order is discharged for a plurality of passengers needing help, so that the airport service robot can sequentially provide services for the plurality of passengers according to the service priority order.
10. The method according to any one of claims 7 to 9, wherein after driving the airport service robot to move to the first passenger in need of assistance, the method further comprises:
according to the first recommended content or the second recommended content, a navigation line of a destination related to the first recommended content or the second recommended content is established;
and displaying the navigation route or displaying the link information of the navigation route.
11. The method of claim 10, wherein after displaying the navigation route or displaying link information of the navigation route, the method further comprises:
and driving the airport service robot to move to the destination according to the navigation route so as to realize route guidance of the first passenger.
12. The method of claim 11, wherein driving the airport service robot to move to the destination according to the navigation route further comprises:
while the first passenger and/or the first passenger's baggage is transported to the destination via a detachable small trailer.
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| CN108646680A (en) * | 2018-05-10 | 2018-10-12 | 广东赛诺梵信息技术有限公司 | A kind of industrial robot critical data application system |
| CN108638092A (en) * | 2018-08-13 | 2018-10-12 | 天津塔米智能科技有限公司 | A kind of airport service robot and its method of servicing |
| CN108921393A (en) * | 2018-06-05 | 2018-11-30 | 上海木木机器人技术有限公司 | A kind of flight delay information notification method and system |
| CN108981699A (en) * | 2018-06-04 | 2018-12-11 | 上海木木机器人技术有限公司 | A kind of method and robot of the guide of airport route |
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