CN106710594A - Intelligent speech interaction system based on cloud end - Google Patents
Intelligent speech interaction system based on cloud end Download PDFInfo
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- CN106710594A CN106710594A CN201611010983.2A CN201611010983A CN106710594A CN 106710594 A CN106710594 A CN 106710594A CN 201611010983 A CN201611010983 A CN 201611010983A CN 106710594 A CN106710594 A CN 106710594A
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- 230000003993 interaction Effects 0.000 title abstract description 6
- 238000012545 processing Methods 0.000 claims abstract description 12
- 230000005236 sound signal Effects 0.000 claims abstract description 12
- 238000006243 chemical reaction Methods 0.000 claims abstract description 3
- 230000002452 interceptive effect Effects 0.000 claims description 62
- 230000005540 biological transmission Effects 0.000 claims description 5
- 238000012986 modification Methods 0.000 claims description 5
- 230000004048 modification Effects 0.000 claims description 5
- 238000004891 communication Methods 0.000 claims description 3
- 238000012360 testing method Methods 0.000 claims description 3
- 230000004044 response Effects 0.000 abstract description 6
- 238000005516 engineering process Methods 0.000 description 7
- 238000011161 development Methods 0.000 description 5
- 238000010586 diagram Methods 0.000 description 4
- 238000013473 artificial intelligence Methods 0.000 description 3
- 230000000694 effects Effects 0.000 description 2
- 238000005538 encapsulation Methods 0.000 description 2
- 230000010354 integration Effects 0.000 description 2
- 230000009286 beneficial effect Effects 0.000 description 1
- 230000008859 change Effects 0.000 description 1
- 230000005059 dormancy Effects 0.000 description 1
- 238000012423 maintenance Methods 0.000 description 1
- 238000000034 method Methods 0.000 description 1
- 230000008569 process Effects 0.000 description 1
- 230000003068 static effect Effects 0.000 description 1
- 230000002618 waking effect Effects 0.000 description 1
Classifications
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/26—Speech to text systems
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/28—Constructional details of speech recognition systems
- G10L15/34—Adaptation of a single recogniser for parallel processing, e.g. by use of multiple processors or cloud computing
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/527—Centralised call answering arrangements not requiring operator intervention
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- Engineering & Computer Science (AREA)
- Physics & Mathematics (AREA)
- Human Computer Interaction (AREA)
- Computational Linguistics (AREA)
- Health & Medical Sciences (AREA)
- Audiology, Speech & Language Pathology (AREA)
- Acoustics & Sound (AREA)
- Multimedia (AREA)
- Computing Systems (AREA)
- Mathematical Physics (AREA)
- Theoretical Computer Science (AREA)
- Signal Processing (AREA)
- User Interface Of Digital Computer (AREA)
Abstract
The invention discloses an intelligent speech interaction system based on a cloud end. The intelligent speech interaction system comprises a speech acquisition system, a semantic comprehension system, and a speech response playing system. An MIC audio acquisition device is used to transmit an acquired question audio signal to an audio acquisition module. The audio acquisition module is used to convert an audio input signal into a digital signal, which can be processed by a processor, by adopting an AD conversion way, and the audio digital signal is transmitted to a cloud end data processing module by a wireless network. The cloud end data processing module is used for the data processing and parsing of the acquired audio digital signal by a core control module, and is used for realizing specific function codes. An answer audio signal after being processed and parsed is converted into a playable answer audio signal by an audio playing module, and the answer audio signal is played by an audio playing device.
Description
Technical field
The present invention relates to a kind of intelligent sound interaction field, system is interacted more particularly to a kind of intelligent sound based on high in the clouds
System.
Background technology
Along with the development of artificial intelligence technology, the artificial intelligence technology such as speech recognition and semantic understanding also gradually development and
Grow up, a kind of its effective application is intelligent robot customer service system, by speech recognition and semantic understanding technology, while
With reference to modes such as interaction display interfaces for practical application scene provides customer service, service effectiveness is ensure that to a certain extent, together
The certain manpowers of Shi Xiefang, there is a positive market application value.
The carrier format of customer service system now it is universal have two kinds, one kind is mobile terminal such as mobile phone, PAD etc., a kind of
It is computer or industry control generator terminal, such as PC.But the attendant applications of mobile phone terminal mode exist in APP modes, it is necessary to user specially
Operation, the customer service experience property based on specific positioning has also been short of（Such as indoor positioning or guiding）, and PC modes are asked except above-mentioned
Outlying, also locomitivity are poor, and the problems such as functions expanding limitation is larger, and the resource distribution of PC is too high, for customer service system
Using there is certain wasting of resources.While Artificial Intelligence Development, mobile robot technology is also developed rapidly, with reference to visitor
The service robot of dress system is increasingly becoming a line of scenery line of entity customer service, but robot customer service system now it is basic according to
Robot PC or industry control machine host is relied to carry out Parallel Implementation, the feature of voice customer service is tied within robot controller, spirit
Activity is poor, and the application and popularization to customer service system cause some limitations.
The content of the invention
The technical problems to be solved by the invention are to provide a kind of intelligent speech interactive system based on high in the clouds, on the one hand,
The cost of the entity module of customer service system is reduced, while sufficiently ensure the necessary function of customer service system application, it is on the one hand prominent
The practical entity of customer service system, and the active interaction of attendant applications is felt so that voice customer service module can be easier to application
And integration, using the application mode at cloud+end, optimize the convenience of attendant applications and the centralized maintenance of data.
The present invention the used technical scheme that solves the above problems is：A kind of intelligent speech interactive system based on high in the clouds,
Including speech collecting system, semantic understanding system and voice answering Play System, the speech collecting system is adopted including MIC audios
Acquisition means and audio collection module；The semantic understanding system includes high in the clouds data processing module and kernel control module；It is described
Voice answering Play System includes audio playing module and audio playing apparatus；
The MIC audio collecting devices ask audio signal transmission to audio collection module by what is collected, the audio collection mould
Audio input signal is converted to the accessible data signal of processor by block by AD conversion mode, and the audio digital signals lead to
Cross wireless network and be sent to high in the clouds data processing module, the high in the clouds data processing module will obtain audio digital signals and pass through core
Heart control module is processed and parsed to data, including specific function code realization；Audio of answering through processing and parsing is believed
Number playable audio signal of answering is converted to by audio playing module, the audio signal of answering is carried out by audio playing apparatus
Play.
Further, the voice interactive system is furnished with feature sensor group, for receiving interactive controlling signal, realizes
Personalized function, the property function include by it is infrared realize Remote, realized by touch sensor state control with
And indoor temperature is obtained by temperature sensor.
Further, the feature sensor group has carries out touch wake-up, remote control, closing to smart home and determines
Position control function so that feature sensor group can be remotely controlled and communication, including smart home by infrared or wireless mode
Protocol integrated test system, can also be waken up by touch manner and be interrupted function.
Further, the voice interactive system is provided with average information open interface function, is serial ports, USB port or net
Mouthful, the text information of voice dictation, customer service information and the audio letter of semantic understanding can be obtained by interface average information open interface
Breath.
Further, there is the voice interactive system voice to wake up and closing function, and the voice interactive system passes through
Wake-up and the voice word of closing function setting, module of setting out opens speech recognition, and provides feedback signal and state light signal.
Further, the voice interactive system has and leads to mobile client linkage function, the voice interactive system
The connection of WIFI mobile clients is crossed, user is communicated by mobile phone A PP with voice interactive system, and voice interactive system is entered
The setting and modification of row basic parameter.
Further, there is the voice interactive system router to connect and configuration feature, and the voice interactive system can
The selection and connection of corresponding router are carried out by configuration information.
Further, the voice interactive system has family login configurations function, and the voice interactive system is stepped on by family
Record configuration is capable of achieving the login and switching of multiple user so that user individual service is more convenient.
Further, the voice interactive system has handoff functionality between more voice engine, the voice interactive system
Identification of user's contrast customer service engine with remaining engine and service effectiveness are may be such that, user can freely switch impression.
Further, the voice interactive system has interface message forwarding capability, and interface message forwarding capability is interface
Function Extension and application and development provide data-interface.
To sum up, the beneficial effects of the invention are as follows：
1st, the product framework of intelligent speech interactive system, is positioned by demand, prominent intelligent speech interactive system system, the visitor
Take module and cause abstract customer service system hypostazation from one side, on the one hand voice causes modular system encapsulation, modularization,
The application adaptability of module is improve, meanwhile, reduce the hardware cost of intelligent speech interactive system application；
2nd, intelligent speech interactive system can hypostazation and be embedded into remaining static or mobile product, solve people from point
Open the problem that mobile phone opens intelligent speech interactive system APP to point；
3rd, intelligent speech interactive system has reserved expansion interface and information, can support clearly using under functions expanding with it is whole
Close；
4th, there is intelligent speech interactive system voice to wake up and voice closing function；
5th, voice interactive system can combine sensor group, realize more abundant actual type applications, strengthen Consumer's Experience sense.
Brief description of the drawings
Fig. 1 is a kind of intelligent speech interactive system principle schematic based on high in the clouds of the present invention；
Fig. 2 is embodiment of the present invention function logic schematic diagram；
Fig. 3 is embodiment of the present invention voice response flow chart schematic diagram；
Mark and corresponding parts title in accompanying drawing：
100- intelligent speech interactive systems, 101- audio input interfaces, 102- audio collection modules, 103-WIFI modules, 104-
Kernel control module, 105- audio playing modules, 106- audio output interfaces, 107- feature sensor groups, 108- information is opened
Interface is put, 200- voices are waken up and close, 201- Intelligent housings, 202- mobile clients, and 203- routers are connected and matched somebody with somebody
Put, the configuration of 204- User logs ins switches between 205- more voice engines, the consulting of 206- voice responses, the forwarding of 207- interface messages.
Specific embodiment
With reference to embodiment and accompanying drawing, detailed description further, but embodiments of the present invention are made to the present invention
Not limited to this.
Embodiment
Fig. 1 is a kind of intelligent speech interactive system principle schematic based on high in the clouds of the invention；It is a kind of based on high in the clouds
Intelligent speech interactive system, intelligent speech interactive system 100 is broadcast including speech collecting system, semantic understanding system and voice answering
Place system, speech collecting system includes MIC audio collecting devices and audio collection module 102；The semantic understanding system includes
High in the clouds data processing module and kernel control module 104；The voice answering Play System includes audio playing module 105 and sound
Frequency playing device；Audio input interface 101 on intelligent speech interactive system 100 is used to connect the audio collecting devices such as MIC, by
Audio collection module 102 obtains audio digital signals, and signal enters speech recognition of racking, cloud visitor through the forwarding of WIFI module 103 data
The transmission of clothes and cloud voice messaging and acquisition, kernel control module 104 are used to process data, control all relevant devices
Specific function is realized.Audio playing module 105 is used to convert audio signals into playable audio signal, by audio
Output interface 106 is transferred to audio-frequence player device and plays out.Meanwhile, the module is furnished with feature sensor group 107, for connecing
Interactive controlling signal is received, some personalized functions are realized, such as Remote is realized by infrared, shape is realized by touch sensor
State is controlled, and indoor temperature etc. is obtained by temperature sensor, enriches the functional characteristic of module.In addition, the module provides middle letter
Breath open interface 108, can be serial ports, and the general-purpose interface such as USB port or network interface can be obtained the text of the identification of needs by interface
Information is answered in information, customer service, including voice messaging etc..
For technical scheme therein, in terms of the transmission of cloud data, not being a kind of modes of only WIFI realizes, also may be used
To realize the transmission of cloud data by modes such as GPRS.
Fig. 2 is embodiments of the invention function logic schematic diagram；In this example, intelligent speech interactive system 100 supports voice
Wake up and close 200 functions, by specific voice word, the module that can set out opens speech recognition, and provide feedback signal and
State light signal；Intelligent speech interactive system 100 has carries out touch wake-up, remote control and positioning to Intelligent housing 201
Function so that module can by it is infrared wait wireless mode be remotely controlled with communication, including smart home protocol integrated test system, also may be used
The function such as waken up and interrupted by touch manner；The linkage function of the mobile clients such as mobile phone 202 can cause that user passes through
Mobile phone A PP is communicated with module, and the setting and modification of basic parameter are carried out to module；Router is connected and 203 work(of configuration
Can allow that module carries out the selection and connection of corresponding router by configuration information；Intelligent speech interactive system User logs in
Configuring 204 functions can realize the login and switching of multiple intelligent speech interactive system users so that user individual is serviced more
It is convenient；Switch 205 functions between more voice engine, can cause that user contrasts intelligent speech interactive system engine and remaining engine
Identification and service effectiveness, user can freely switch impression；Voice response seeks advice from the Core Feature that 206 functions are this module,
Realize the voice response of customer service, there is provided information service.Interface message forward 207 functions by with average information open interface
108 connections, are that the Function Extension of interface and application and development provide data-interface.
Fig. 3 is the intelligent speech interactive system customer service function modular voice service flow diagram of one embodiment of the present of invention,
Open module and open voice collecting, when the sound for collecting is that voice wakes up word, module opens voice response, the sound that will be gathered
Sound carries out Treatment Analysis and identification, return customer service answer and it is bright read out, realize direct viewing type question and answer effect.When recognizing collection
To close during word, module is automatically switched off voice customer service to voice, into dormancy holding state, starts until being waken up word again and waking up
Identification.
A kind of modular arrangement of the intelligent speech interactive system customization based on high in the clouds, by modularized encapsulation and integration,
Enable that voice customer service system is flexibly applied to the customer service scene of various needs, such as hotel, market, public service
Close, service robot, educational robot, amusement robot etc., with its easily interface mode can quickly connect outer being set as
It is the customer service robot with allomeric function, highlights the flexibility of the scene application of customer service system, modularization.
A kind of framework composition of intelligent speech interactive system based on high in the clouds is a kind of module of low cost, compared to PC and
The mobile terminals such as mobile phone, the feature of the module is clearer and more definite, and service effectiveness is more prominent, with sufficient autgmentability, while will not
As PC, carry equipment related to Customer Service Department too much and increase cost on foot.
The above, is only preferred embodiments of the invention, and any formal limitation is not done to the present invention, although
The present invention is disclosed above with preferred embodiments, but is not limited to the present invention, any those skilled in the art,
Do not depart from the range of the technology of the present invention, when making a little change using the technology contents of the disclosure above or be modified to equivalent variations
Equivalent embodiments, as long as being without departing from technical solution of the present invention content, according to technical spirit of the invention to above example
Any simple modification made, equivalent variations and modification, still fall within the range of technical solution of the present invention.
Claims (10)
1. a kind of intelligent speech interactive system based on high in the clouds, including speech collecting system, semantic understanding system and voice answering
Play System, it is characterised in that：The speech collecting system includes MIC audio collecting devices and audio collection module；Institute's predicate
Reason and good sense solution system includes high in the clouds data processing module and kernel control module；The voice answering Play System is played including audio
Module and audio playing apparatus；
The question and answer audio signal transmission that the MIC audio collecting devices will be collected to audio collection module, the audio collection
Audio input signal is converted to the accessible data signal of processor, the audio digital signals by module by AD conversion mode
High in the clouds data processing module is sent to by wireless network, the high in the clouds data processing module passes through audio digital signals are obtained
Kernel control module is processed and parsed to data, and function code realization；Question and answer audio through processing and parsing is believed
Number playable question and answer audio signal is converted to by audio playing module, the question and answer audio signal passes through audio playing apparatus
Play out.
2. a kind of intelligent speech interactive system based on high in the clouds according to claim 1, it is characterised in that：The voice is handed over
Mutual system is furnished with feature sensor group, and the feature sensor group is used to receive interactive controlling signal, realizes personalized work(
Can, the property function includes realizing Remote, realizing state control by touch sensor and by temperature by infrared
Degree sensor obtains indoor temperature.
3. a kind of intelligent speech interactive system based on high in the clouds according to claim 2, it is characterised in that：The feature
Sensor group has to smart home row touch wake-up, remote control, closing and location control function so that feature sensor group
Can by infrared or wireless mode be remotely controlled with communication, including smart home protocol integrated test system, can also be entered by touch manner
Row wakes up and interrupts function.
4. a kind of intelligent speech interactive system based on high in the clouds according to claim 1 and 2, it is characterised in that：Institute's predicate
Sound interactive system is provided with average information open interface function, is serial ports, USB port or network interface, is opened by interface average information and connect
Mouth can obtain the text information of voice dictation, the customer service information and audio-frequency information of semantic understanding.
5. a kind of intelligent speech interactive system based on high in the clouds according to claim 1, it is characterised in that：The voice is handed over
There is mutual system voice to wake up and closing function, the voice word that the voice interactive system is set by wake-up and closing function,
Module of setting out opens speech recognition, and provides feedback signal and state light signal.
6. a kind of intelligent speech interactive system based on high in the clouds according to claim 1, it is characterised in that：The voice is handed over
Mutually system is had and is connected by WIFI mobile clients with mobile client linkage function, the voice interactive system, Yong Hutong
Cross mobile phone APP to be communicated with voice interactive system, and the setting and modification of basic parameter are carried out to voice interactive system.
7. a kind of intelligent speech interactive system based on high in the clouds according to claim 1, it is characterised in that：The voice is handed over
There is mutual system router to connect and configuration feature, and the voice interactive system can carry out corresponding router by configuration information
Selection and connection.
8. a kind of intelligent speech interactive system based on high in the clouds according to claim 1, it is characterised in that：The voice is handed over
Mutual system has a family login configurations function, the voice interactive system by family login configurations can realize the login of multiple users with
Switching so that user individual service is more convenient.
9. a kind of intelligent speech interactive system based on high in the clouds according to claim 1, it is characterised in that：The voice is handed over
Mutual system has a handoff functionality between more voice engine, the voice interactive system may be such that user's contrast customer service engine and remaining
The identification of engine and service effectiveness, user can freely switch impression.
10. a kind of intelligent speech interactive system based on high in the clouds according to claim any one of 1-9, it is characterised in that：
The voice interactive system has interface message forwarding capability, and interface message forwarding capability is that the Function Extension of interface and application are opened
Hair provides data-interface.
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| CN201611010983.2A CN106710594A (en) | 2016-11-17 | 2016-11-17 | Intelligent speech interaction system based on cloud end |
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| CN107171874A (en) * | 2017-07-21 | 2017-09-15 | 维沃移动通信有限公司 | A kind of speech engine switching method, mobile terminal and server |
| CN107180629A (en) * | 2017-06-28 | 2017-09-19 | 长春煌道吉科技发展有限公司 | A kind of voice collecting recognition methods and system |
| CN107977852A (en) * | 2017-09-29 | 2018-05-01 | 京东方科技集团股份有限公司 | A kind of intelligent sound purchase guiding system and method |
| CN108320737A (en) * | 2018-04-14 | 2018-07-24 | 李明 | A kind of desk |
| CN108831434A (en) * | 2018-05-29 | 2018-11-16 | 尹绍华 | voice interactive system and method |
| CN108877797A (en) * | 2018-06-26 | 2018-11-23 | 上海早糯网络科技有限公司 | Actively interactive intelligent voice system |
| CN109782612A (en) * | 2018-12-04 | 2019-05-21 | 安徽精英智能科技有限公司 | A kind of household voice interactive intelligence terminal, service system and implementation method |
| CN110473549A (en) * | 2019-08-21 | 2019-11-19 | 北京智合大方科技有限公司 | A kind of voice dialogue analysis system, method and storage medium |
| WO2020082709A1 (en) * | 2018-10-22 | 2020-04-30 | 深圳市冠旭电子股份有限公司 | Playback control method and system for speakers, and smart device |
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| CN108831434A (en) * | 2018-05-29 | 2018-11-16 | 尹绍华 | voice interactive system and method |
| CN108877797A (en) * | 2018-06-26 | 2018-11-23 | 上海早糯网络科技有限公司 | Actively interactive intelligent voice system |
| CN111132421A (en) * | 2018-10-11 | 2020-05-08 | 上海博泰悦臻电子设备制造有限公司 | Voice light control method, terminal and vehicle |
| WO2020082709A1 (en) * | 2018-10-22 | 2020-04-30 | 深圳市冠旭电子股份有限公司 | Playback control method and system for speakers, and smart device |
| CN109782612A (en) * | 2018-12-04 | 2019-05-21 | 安徽精英智能科技有限公司 | A kind of household voice interactive intelligence terminal, service system and implementation method |
| CN110473549A (en) * | 2019-08-21 | 2019-11-19 | 北京智合大方科技有限公司 | A kind of voice dialogue analysis system, method and storage medium |
| CN112399020A (en) * | 2020-10-27 | 2021-02-23 | 北京小乔机器人科技发展有限公司 | Intelligent voice customer service system |
| WO2023082891A1 (en) * | 2021-11-11 | 2023-05-19 | 青岛海尔空调器有限总公司 | Control method and apparatus for voice air conditioner, voice air conditioner, and storage medium |
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Application publication date: 20170524 |