CN106709649A - Automatic monitoring method and system for financial transaction quality - Google Patents

Automatic monitoring method and system for financial transaction quality Download PDF

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Publication number
CN106709649A
CN106709649A CN201611214765.0A CN201611214765A CN106709649A CN 106709649 A CN106709649 A CN 106709649A CN 201611214765 A CN201611214765 A CN 201611214765A CN 106709649 A CN106709649 A CN 106709649A
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CN
China
Prior art keywords
utilization rate
early warning
threshold
financial transaction
per hour
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
CN201611214765.0A
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Chinese (zh)
Inventor
郝建明
张瑞涛
蒋超
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
China Unionpay Co Ltd
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China Unionpay Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by China Unionpay Co Ltd filed Critical China Unionpay Co Ltd
Priority to CN201611214765.0A priority Critical patent/CN106709649A/en
Publication of CN106709649A publication Critical patent/CN106709649A/en
Pending legal-status Critical Current

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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/06Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063Operations research, analysis or management
    • G06Q10/0639Performance analysis of employees; Performance analysis of enterprise or organisation operations
    • G06Q10/06393Score-carding, benchmarking or key performance indicator [KPI] analysis
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/04Trading; Exchange, e.g. stocks, commodities, derivatives or currency exchange

Abstract

The invention provides an automatic monitoring method and an automatic monitoring system for financial transaction quality. The automatic monitoring method comprises the steps of acquiring a successful incoming call volume corresponding to an identification number, a total incoming call volume and a utilization rate peak per hour according to different identification numbers; calculating a one-off call completion ratio according to the successful incoming call volume and the total incoming call volume; determining whether a warning prompt is carried out according to the one-off call completion ratio and a first threshold value; and/or determining whether the warning prompt is carried out according to the utilization rate peak per hour and a second threshold value. Through implementation of the automatic monitoring method and the automatic monitoring system for the financial transaction quality, operating status data of financial transaction equipment can be automatically collected, an effective quantizable index is formed, warming is automatically carried out when the index reaches or exceeds the threshold value or a base line, therefore, the financial transaction quality is effectively diagnosed and warned and the safety and accuracy in a financial transaction process are guaranteed.

Description

The automatic monitoring method and system of a kind of financial transaction quality
Technical field
The present invention is on Network Monitoring Technology, specifically on a kind of automatic monitoring method of financial transaction quality And system.
Background technology
At this stage, financial sale terminal (Point Of Sale, POS) transaction main use is delivered on phone dialing mode Easy message, accepts such business more than acquirer using net control device (NAC) the dialing second line of a couplet, and by NAC appliance by traditional language Message order be converted to sent on ICP/IP protocol receipts single core main frame carry out Message processing.The monitoring software that NAC appliance producer provides The current operating conditions numerical value of every PRI circuit can only be carried out list display, it is impossible to form effective diagnosis, early warning, notice Function, this brings huge difficulty to financial POS transaction monitoring, also for maintenance work has buried hidden danger.
The content of the invention
The main purpose of the embodiment of the present invention is the automatic monitoring method and system for providing a kind of financial transaction quality, with Data in automatic monitoring financial transaction passage, the effective quantifiable index of generation, and index reach or exceeded threshold or Early warning is carried out during baseline automatically.
To achieve these goals, the embodiment of the present invention provides a kind of automatic monitoring method of financial transaction quality, described Automatic monitoring method include:Successful incoming call amount, total incoming call amount corresponding to the identifier is obtained according to different identifiers And utilization rate peak value per hour;Once call completion ratio is calculated according to the success incoming call amount and total incoming call amount;Once exhaled according to described Passband and a first threshold determine whether to carry out early warning;And/or, according to the peak value of utilization rate per hour and one second threshold Value determines whether to carry out early warning.
In one embodiment, it is above-mentioned to determine whether that carrying out early warning carries according to a call completion ratio and a first threshold Show, specifically include:The magnitude relationship of a call completion ratio and the first threshold is judged, when judging that a call completion ratio is small When the first threshold, then early warning is carried out.
In one embodiment, described in above-mentioned basis per hour utilization rate peak value and a Second Threshold determine whether to carry out it is pre- Alert prompting, specifically includes:Judge the magnitude relationship of the utilization rate peak value per hour and the Second Threshold, when judge it is described often When hour utilization rate peak value is more than or equal to the Second Threshold, then early warning is carried out.
In one embodiment, described in above-mentioned basis per hour utilization rate peak value and a Second Threshold determine whether to carry out it is pre- Alert prompting, specifically includes:According to the peak computational of the utilization rate per hour channel B utilization rate;Judge the channel B utilization rate with The magnitude relationship of the Second Threshold, when judging that the channel B utilization rate is more than or equal to the Second Threshold, carries out early warning Prompting.
Further, the formula of utilization rate peak computational channel B utilization rate is per hour described in above-mentioned basis:
In one embodiment, the above-mentioned formula that call completion ratio is calculated once according to the success incoming call amount and total incoming call amount For:
The embodiment of the present invention also provides a kind of automatic monitored control system of financial transaction quality, described automatic monitored control system bag Include:Parameter acquiring unit, for obtaining successful incoming call amount, total incoming call amount corresponding to the identifier according to different identifiers And utilization rate peak value per hour;Call completion ratio computing unit, for calculating one according to the success incoming call amount and total incoming call amount Secondary call completion ratio;First early warning unit, for determining whether to carry out early warning according to a call completion ratio and a first threshold Prompting;And/or, the second early warning unit, for utilization rate peak value to determine whether with a Second Threshold per hour according to Carry out early warning.
In one embodiment, the first above-mentioned early warning unit specifically for:Judge a call completion ratio with it is described The magnitude relationship of first threshold, when judging that a call completion ratio is less than or equal to the first threshold, then carries out early warning and carries Show.
In one embodiment, the second above-mentioned early warning unit specifically for:Utilization rate peak value per hour described in judging With the magnitude relationship of the Second Threshold, when the utilization rate peak value per hour is judged more than or equal to the Second Threshold, Then carry out early warning.
In one embodiment, the second above-mentioned early warning unit specifically for:According to the utilization rate peak value per hour Calculate channel B utilization rate;The magnitude relationship of the channel B utilization rate and the Second Threshold is judged, when judging channel B profit When being more than or equal to the Second Threshold with rate, early warning is carried out.
The beneficial effect of the embodiment of the present invention is that it is possible to collect financial transaction apparatus running state data automatically, is formed Effective quantifiable index, and reached in index or carry out early warning automatically when exceeded threshold or baseline, so as to financial transaction Quality is effectively diagnosed, early warning, ensures the security and accuracy of financial process of exchange.
Brief description of the drawings
In order to illustrate more clearly about the embodiment of the present invention or technical scheme of the prior art, embodiment will be described below Needed for the accompanying drawing to be used be briefly described, it should be apparent that, drawings in the following description are only more of the invention Embodiment, for those of ordinary skill in the art, without having to pay creative labor, can also be according to these Accompanying drawing obtains other accompanying drawings.
Fig. 1 is the flow chart of the automatic monitoring method of the financial transaction quality according to the embodiment of the present invention;
Fig. 2 is the displaying schematic diagram of the extraction data according to the embodiment of the present invention;
Fig. 3 A and Fig. 3 B are the image shows figure of the historical data according to the embodiment of the present invention;
Fig. 4 is the structural representation of the automatic monitored control system of the financial transaction quality according to the embodiment of the present invention;
Fig. 5 is the structural representation of the transaction system according to the embodiment of the present invention.
Specific embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is carried out clear, complete Site preparation is described, it is clear that described embodiment is only a part of embodiment of the invention, rather than whole embodiments.It is based on Embodiment in the present invention, it is every other that those of ordinary skill in the art are obtained under the premise of creative work is not made Embodiment, belongs to the scope of protection of the invention.
The embodiment of the present invention provides the automatic monitoring method and system of a kind of financial transaction quality.Below in conjunction with accompanying drawing to this Invention is described in detail.
The embodiment of the present invention provides a kind of automatic monitoring method of financial transaction quality, as shown in figure 1, the financial transaction matter The automatic monitoring method of amount is mainly included the following steps that:
Step S101:Successful incoming call amount corresponding to identifier, total incoming call amount are obtained and per small according to different identifier When utilization rate peak value;
Step S102:Once call completion ratio is calculated according to success incoming call amount and total incoming call amount;
Step S103:Determine whether to carry out early warning according to a call completion ratio and a first threshold;And/or,
Step S104:Determine whether to carry out early warning according to utilization rate peak value per hour and a Second Threshold.
By each above-mentioned step, the automatic monitoring method of the financial transaction quality of the embodiment of the present invention can be automatic Collect financial transaction apparatus running state data, form effective quantifiable index, and index reach or exceeded threshold or Early warning is carried out automatically during baseline, so as to carry out effective diagnosis, early warning to financial transaction quality, the peace of financial process of exchange is ensured Full property and accuracy.
Each in automatic monitoring method below in conjunction with specific embodiment to the financial transaction quality of the embodiment of the present invention Step elaborates.
Above-mentioned step S101, successful incoming call amount, the total incoming call amount corresponding to identifier are obtained according to different identifiers And utilization rate peak value per hour.
In actual applications, needed for the embodiment of the present invention device status data (i.e. above-mentioned successful incoming call amount, is always exhaled Enter amount and per hour utilization rate peak value) can be obtained from HypercomView (NAC genuine monitoring software) system.Also, may be used also The data statistics file that will be obtained from HypercomView, the EM equipment module quantity according to each branch company is carried out to data The operations such as identification, importing, arrangement, and the data after automatic arranging are stored in database table, table 1 below to table 3 is to data The list format sample for being arranged.Wherein, table 1 is mechanism information table, and table 2 is success rate of incoming-call statistical form, and table 3 is once to exhale Passband statistical form.
Table 1
Row name Species Size Description
Numbering Numeral 8 Sequential encoding (major key)
Cabinet number Character 4 Cabinet unique identifier
No. BUS Character 2 Module unique identifier
Mechanism number Numeral 4 Mechanism's unique identifier
Organization names Character 50 Mechanism's Chinese
English name Character 50 Mechanism's English name
The sample of table 1
Table 2
The sample of table 2
Table 3
The sample of table 3
Wherein, the mechanism number in table 1 refers to identifier (Branch_ID), and the successful incoming call amount in table 2 refers to successfully incoming call Amount, the total incoming call amount in table 2 refers to total incoming call amount, and the channel B peak value in table 3 refers to daily utilization rate peak value.
Therefore, can will be corresponding to each identification from the data in above-mentioned each table according to different identifiers (Branch_ID) Number successful incoming call amount, the total incoming call amount and data of utilization rate peak value are extracted per hour.
Above-mentioned step S102, once call completion ratio is calculated according to success incoming call amount and total incoming call amount.
After incoming call amount and total incoming call amount is obtained successfully, you can calculate a call completion ratio.Specifically by following Formula (1) is calculated:
During specific implementation, the data that can also go out said extracted are shown by an interface as shown in Figure 2 or form.
After a call completion ratio is calculated, you can above-mentioned steps S103 is performed, according to a call completion ratio and one first threshold Value determines whether to carry out early warning.
Specifically judge the magnitude relationship an of call completion ratio and call completion ratio threshold value (e.g. 90%), when this is called through When rate is less than or equal to the call completion ratio threshold value, illustrate that the call completion ratio of the communication port of trunk probably goes wrong, shadow The communication of trunk is rung, therefore, carry out early warning.
In embodiments of the present invention, in addition to it can carry out early warning according to a call completion ratio, can also be according to above-mentioned every Hour utilization rate peak value carries out early warning.I.e. above-mentioned step S104, according to utilization rate peak value per hour and a Second Threshold Determine whether to carry out early warning.
During utilization rate peak value refers to trunk, to the occupancy situation of its channel quantity.Specifically, it is sharp per hour according to this The process for carrying out early warning with rate peak value refers to judge utilization rate peak value per hour and utilization rate peak threshold (e.g. 25) Magnitude relationship, when judge per hour utilization rate peak value be more than or equal to the utilization rate peak threshold when, illustrate to trunk Channel occupancy be possible to can excess load so as to influence the communication of trunk, therefore, carry out early warning.
In another embodiment, above-mentioned step S104, be according to utilization rate peak value per hour and Second Threshold determination It is no to carry out early warning, specifically include following steps:
According to utilization rate peak computational channel B utilization rate per hour, shown in specific computing formula such as following formula (2):
Wherein, the number of channel refers to that (the conventional number of channel is 30, but the present invention is simultaneously for the number of channel that can carry in trunk It is not limited).
Then, the magnitude relationship of channel B utilization rate and channel utilization index threshold value is judged, when judging that channel B utilization rate is more than Or during equal to the channel utilization index threshold value, carry out early warning.
In actual applications, above-mentioned step S103 and step S104 can be to select one to carry out or carry out jointly, this hair It is bright to be not limited thereto.
The automatic monitoring method of the financial transaction quality of the embodiment of the present invention may be used to monitor nearly hundred PRI trunks, Financial transaction apparatus running state data can be automatically collected, effective quantifiable index is formed, and reach or surpass in index More threshold value or early warning is carried out automatically during baseline, so as to carry out effective diagnosis, early warning to financial transaction quality, ensure financial transaction The security and accuracy of process, are the indispensable parts of financial transaction quality monitoring.
In actual applications, for the device status data acquired in each day, can also be stored, and set up phase The history table answered, is subsequently available for staff to be inquired about according to time, equipment etc., and by such as Fig. 3 A and Fig. 3 B institutes The graphical plot for showing is shown, wherein, shown by Fig. 3 A be a period of time in a graph curve for call completion ratio, figure Shown by 3B be a period of time in daily utilization rate peak value graph curve.
The embodiment of the present invention provides a kind of automatic monitored control system of financial transaction quality, as shown in figure 4, the financial transaction matter The automatic monitored control system of amount mainly includes:1, call completion ratio computing unit 2 of parameter acquiring unit, the first early warning unit 3, Second early warning unit 4.
Wherein, parameter acquiring unit 1 is used to obtain successful incoming call amount corresponding to identifier, total according to different identifier Incoming call amount and per hour utilization rate peak value;Call completion ratio computing unit 2 is used to be calculated according to success incoming call amount and total incoming call amount Call completion ratio;First early warning unit 3 is used to determine whether that carrying out early warning carries according to a call completion ratio and a first threshold Show;And/or, the second early warning unit 4 is used to determining whether to carry out according to utilization rate peak value per hour and a Second Threshold pre- Alert prompting.
By cooperating between each above-mentioned part, the financial transaction quality of the embodiment of the present invention it is automatic Monitoring system, can automatically collect financial transaction apparatus running state data, form effective quantifiable index, and in index Reach or carry out early warning automatically when exceeded threshold or baseline, so as to carry out effective diagnosis, early warning to financial transaction quality, ensure The security and accuracy of financial transaction process.
Each in automatic monitored control system below in conjunction with specific embodiment to the financial transaction quality of the embodiment of the present invention Part and its function elaborate.
Above-mentioned parameter acquiring unit 1, for obtained according to different identifier successful incoming call amount corresponding to identifier, Total incoming call amount and per hour utilization rate peak value.
In actual applications, needed for the embodiment of the present invention device status data (i.e. above-mentioned successful incoming call amount, is always exhaled Enter amount and per hour utilization rate peak value) can be obtained from HypercomView (NAC genuine monitoring software) system.Also, may be used also The data statistics file that will be obtained from HypercomView, the EM equipment module quantity according to each branch company is carried out to data The operations such as identification, importing, arrangement, and the data after automatic arranging are stored in database table, such as above-mentioned table 1 to table 3 is right The list format sample that data are arranged.
Wherein, the mechanism number in table 1 refers to identifier (Branch_ID), and the successful incoming call amount in table 2 refers to successfully incoming call Amount, the total incoming call amount in table 2 refers to total incoming call amount, and the channel B peak value in table 3 refers to daily utilization rate peak value.
Therefore, parameter acquiring unit 1 can be incited somebody to action according to different identifiers (Branch_ID) from the data in above-mentioned each table Successful incoming call amount, total incoming call amount corresponding to each identifier and the data of utilization rate peak value are extracted per hour.
An above-mentioned call completion ratio computing unit 2, for calculating once call completion ratio according to success incoming call amount and total incoming call amount.
After incoming call amount and total incoming call amount is obtained successfully, you can calculated once by a call completion ratio computing unit 2 Call completion ratio.Specifically being calculated by below equation (1):
During specific implementation, the data that can also go out said extracted are shown by an interface as shown in Figure 2 or form.
After a call completion ratio is calculated, you can by the first above-mentioned early warning unit 3 according to a call completion ratio Determine whether to carry out early warning with a first threshold.
Specifically, the first early warning unit 3 is to judge a call completion ratio and call completion ratio threshold value (e.g. 90%) Magnitude relationship, when the call completion ratio is less than or equal to the call completion ratio threshold value, illustrates the call completion ratio of communication port of trunk very It is possible to go wrong, influences the communication of trunk, therefore, carry out early warning.
In embodiments of the present invention, in addition to it can carry out early warning according to a call completion ratio, can also be according to above-mentioned every Hour utilization rate peak value carries out early warning.I.e. by the second above-mentioned early warning unit 4, according to utilization rate peak value per hour Determine whether to carry out early warning with a Second Threshold.
During utilization rate peak value refers to trunk, to the occupancy situation of its channel quantity.Specifically, it is sharp per hour according to this The process for carrying out early warning with rate peak value refers to judge utilization rate peak value per hour and utilization rate peak threshold (e.g. 25) Magnitude relationship, when judge per hour utilization rate peak value be more than or equal to the utilization rate peak threshold when, illustrate to trunk Channel occupancy be possible to can excess load so as to influence the communication of trunk, therefore, carry out early warning.
In another embodiment, the second above-mentioned early warning unit 4, according to utilization rate peak value per hour and one second threshold Value determines whether to carry out early warning, specifically refers to perform following steps:
According to utilization rate peak computational channel B utilization rate per hour, shown in specific computing formula such as following formula (2):
Wherein, the number of channel refers to that (the conventional number of channel is 30, but the present invention is simultaneously for the number of channel that can carry in trunk It is not limited).
Then, the magnitude relationship of channel B utilization rate and channel utilization index threshold value is judged, when judging that channel B utilization rate is more than Or during equal to the channel utilization index threshold value, carry out early warning.
In actual applications, the first above-mentioned early warning unit 3 and the second early warning unit 4 can be to select an execution Or perform jointly, the present invention is not limited thereto.
The automatic monitored control system of the financial transaction quality of the embodiment of the present invention may be used to monitor nearly hundred PRI trunks, Financial transaction apparatus running state data can be automatically collected, effective quantifiable index is formed, and reach or surpass in index More threshold value or early warning is carried out automatically during baseline, so as to carry out effective diagnosis, early warning to financial transaction quality, ensure financial transaction The security and accuracy of process, are the indispensable parts of financial transaction quality monitoring.
In actual applications, for the device status data acquired in each day, can also be stored, and set up phase The history table answered, is subsequently available for staff to be inquired about according to time, equipment etc., and by such as Fig. 3 A and Fig. 3 B institutes The graphical plot for showing is shown, wherein, shown by Fig. 3 A be a period of time in a graph curve for call completion ratio, figure Shown by 3B be a period of time in daily utilization rate peak value graph curve.
In one embodiment, the automatic monitored control system of the financial transaction quality of the embodiment of the present invention can be used as POS transaction matter Amount monitor supervision platform is applied in transaction system as shown in Figure 5.In the transaction system, mainly including HypercomView STAT forms platform, above-mentioned POS transaction quality monitorings platform, database and common management interface (UMP) unified monitoring early warning Platform.The process of the data flow in the transaction system is as follows:
At a set time (such as daily 6:00 AM), HypercomView STAT form platforms automatically generate over 24 The form of hour;
POS transaction quality monitoring platforms import data to database according to different form lists;
In database, data are classified automatically according to data base view;
POS transaction quality monitoring platforms are returned, data are calculated, call completion ratio of generation, per hour utilization rate peak Value and channel B utilization rate, and will be sent to UMP unified monitoring early warning platforms more than the early warning of predetermined threshold record;
UMP unified monitoring early warning platforms will be prompted to content by web displaying and SMS notification after early warning record is received User etc. is reminded etc. mode.
One of ordinary skill in the art will appreciate that all or part of step in realizing above-described embodiment method can lead to Program is crossed to instruct the hardware of correlation to complete, the program can be stored in a computer read/write memory medium, such as ROM/RAM, magnetic disc, CD etc..
Particular embodiments described above, has been carried out further in detail to the purpose of the present invention, technical scheme and beneficial effect Describe in detail bright, should be understood that and the foregoing is only specific embodiment of the invention, the guarantor being not intended to limit the present invention Shield scope, all any modification, equivalent substitution and improvements within the spirit and principles in the present invention, done etc., should be included in this Within the protection domain of invention.

Claims (10)

1. a kind of automatic monitoring method of financial transaction quality, it is characterised in that described automatic monitoring method includes:
Successful incoming call amount corresponding to the identifier, total incoming call amount and utilization rate peak per hour are obtained according to different identifier Value;
Once call completion ratio is calculated according to the success incoming call amount and total incoming call amount;
Determine whether to carry out early warning according to a call completion ratio and a first threshold;And/or,
Determine whether to carry out early warning according to the peak value of utilization rate per hour and a Second Threshold.
2. the automatic monitoring method of financial transaction quality according to claim 1, it is characterised in that once exhaled according to described Passband and a first threshold determine whether to carry out early warning, specifically include:
The magnitude relationship of a call completion ratio and the first threshold is judged, when judging that a call completion ratio is less than or equal to During the first threshold, then early warning is carried out.
3. the automatic monitoring method of financial transaction quality according to claim 1, it is characterised in that according to it is described per hour Utilization rate peak value and a Second Threshold determine whether to carry out early warning, specifically include:
The magnitude relationship of the utilization rate peak value per hour and the Second Threshold is judged, when utilization rate peak per hour described in judgement When value is more than or equal to the Second Threshold, then early warning is carried out.
4. the automatic monitoring method of financial transaction quality according to claim 1, it is characterised in that according to it is described per hour Utilization rate peak value and a Second Threshold determine whether to carry out early warning, specifically include:
According to the peak computational of the utilization rate per hour channel B utilization rate;
Judge the magnitude relationship of the channel B utilization rate and the Second Threshold, when judge the channel B utilization rate be more than or wait When the Second Threshold, early warning is carried out.
5. the automatic monitoring method of financial transaction quality according to claim 4, it is characterised in that according to it is described per hour The formula of utilization rate peak computational channel B utilization rate is:
6. the automatic monitoring method of financial transaction quality according to claim 1, it is characterised in that successfully exhaled according to described Enter amount and total incoming call amount and calculate once the formula of call completion ratio and be:
7. a kind of automatic monitored control system of financial transaction quality, it is characterised in that described automatic monitored control system includes:
Parameter acquiring unit, for obtaining successful incoming call amount, total incoming call corresponding to the identifier according to different identifiers Amount and per hour utilization rate peak value;
Call completion ratio computing unit, for calculating once call completion ratio according to the success incoming call amount and total incoming call amount;
First early warning unit, for determining whether to carry out early warning according to a call completion ratio and a first threshold; And/or,
Second early warning unit, for utilization rate peak value and a Second Threshold to determine whether to carry out early warning per hour according to Prompting.
8. the automatic monitored control system of financial transaction quality according to claim 7, it is characterised in that first early warning is carried Show unit specifically for:
The magnitude relationship of a call completion ratio and the first threshold is judged, when judging that a call completion ratio is less than or equal to During the first threshold, then early warning is carried out.
9. the automatic monitored control system of financial transaction quality according to claim 7, it is characterised in that second early warning is carried Show unit specifically for:
The magnitude relationship of the utilization rate peak value per hour and the Second Threshold is judged, when utilization rate peak per hour described in judgement When value is more than or equal to the Second Threshold, then early warning is carried out.
10. the automatic monitored control system of financial transaction quality according to claim 7, it is characterised in that second early warning Tip element specifically for:
According to the peak computational of the utilization rate per hour channel B utilization rate;
Judge the magnitude relationship of the channel B utilization rate and the Second Threshold, when judge the channel B utilization rate be more than or wait When the Second Threshold, early warning is carried out.
CN201611214765.0A 2016-12-26 2016-12-26 Automatic monitoring method and system for financial transaction quality Pending CN106709649A (en)

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Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20080137552A1 (en) * 2006-12-06 2008-06-12 Hyun Woo Lee APPARATUS AND METHOD OF MEASURING AND MANAGING REAL-TIME SPEECH QUALITY IN VoIP NETWORK
CN102026261A (en) * 2009-09-16 2011-04-20 中兴通讯股份有限公司 Method and device for judging load conditions of random access channel
CN103684928A (en) * 2013-12-26 2014-03-26 广州华多网络科技有限公司 VoIP (Voice over Internet Protocol) call quality monitoring method and device
CN106255144A (en) * 2015-06-04 2016-12-21 中兴通讯股份有限公司 Load of base station determines method and device

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20080137552A1 (en) * 2006-12-06 2008-06-12 Hyun Woo Lee APPARATUS AND METHOD OF MEASURING AND MANAGING REAL-TIME SPEECH QUALITY IN VoIP NETWORK
CN102026261A (en) * 2009-09-16 2011-04-20 中兴通讯股份有限公司 Method and device for judging load conditions of random access channel
CN103684928A (en) * 2013-12-26 2014-03-26 广州华多网络科技有限公司 VoIP (Voice over Internet Protocol) call quality monitoring method and device
CN106255144A (en) * 2015-06-04 2016-12-21 中兴通讯股份有限公司 Load of base station determines method and device

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