CN106604317A - Conversation fault detection method and first terminal - Google Patents
Conversation fault detection method and first terminal Download PDFInfo
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- CN106604317A CN106604317A CN201710025335.2A CN201710025335A CN106604317A CN 106604317 A CN106604317 A CN 106604317A CN 201710025335 A CN201710025335 A CN 201710025335A CN 106604317 A CN106604317 A CN 106604317A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W24/00—Supervisory, monitoring or testing arrangements
- H04W24/04—Arrangements for maintaining operational condition
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W24/00—Supervisory, monitoring or testing arrangements
- H04W24/08—Testing, supervising or monitoring using real traffic
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Abstract
The embodiment of the invention discloses a conversation fault detection method applied in a conversation between a first terminal and a second terminal; the method comprises the following steps: trigging the first terminal to check a conversation fault; enabling the first terminal to send pre-stored check voice content; allowing the first terminal to receive feedback voice content according to the check voice content; determining whether the similarity between a specific portion of the pre-stored check voice content and the feedback voice content is >= a threshold or not; if yes, allowing the first terminal to output the first prompt information; if not, allowing the first terminal to output the second prompt information. The embodiment also discloses the first terminal. The method and terminal can easily detect conversation faults.
Description
Technical field
The present invention relates to a kind of fault detection method, more particularly to a kind of call fault detection method and first terminal.
Background technology
In daily life, everybody should run into the situation of mobile phone catastrophic failure, and one of which is than more typical situation
For：Other people are phoned, the voice of other side can be heard, but no matter how talked, other side can't hear the voice of oneself.
It is on earth the problem caused due to what reason that now user cannot know, can only be sentenced by personal experience
It is disconnected.For example hang up the telephone and call back to other people, seeing same problem of whether still occur；If phoning other people,
Can normal talking, user can judge it is not the fault of mobile phone of oneself, if however, phone other people, either can not be just
Normal open talk about, or a part can normal talking, a part can not, with cannot confirm per family bottom be oneself mobile phone therefore
Hinder, and which part of the mobile phone of oneself is out of joint, not only wastes user time, and great worry is brought to user, use
Experience extreme difference in family.
The content of the invention
Embodiment of the present invention technical problem to be solved is, there is provided one kind call fault detection method and terminal.Can
For fault detect of conversing.
In order to solve above-mentioned technical problem, embodiment of the present invention first aspect provides a kind of call fault detection method,
First terminal and second terminal call are applied to, including：
Triggering the first terminal carries out call trouble shooting；
The first terminal sends the inspection voice content for prestoring；
The first terminal according to the inspection voice content receives feedback voice content；
Whether the specific part of the inspection voice content that judgement prestores is big with the similarity of the feedback voice content
In or equal to threshold value；
If so, then the first terminal exports the first information；
If it is not, then the first terminal exports second information.
Embodiment of the present invention second aspect provides a kind of first terminal, for conversing with second terminal, including：
Trigger element, for triggering call trouble shooting is carried out；
First transmitting element, for sending the inspection voice content for prestoring；
First receiving unit, for receiving feedback voice content according to the inspection voice content；
Judging unit, the specific part of the inspection voice content prestored for judgement and the feedback voice content
Whether similarity is more than or equal to threshold value；
Processing unit, if judging similarity more than or equal to the threshold value for judge module, the first terminal is defeated
Go out the first information；If judge module judges similarity less than the threshold value, the second prompting of first terminal output letter
Breath.
The embodiment of the present invention third aspect provides a kind of first terminal, and for conversing with second terminal, described first eventually
End includes processor, memorizer, interface circuit and bus, and the processor, bin, interface circuit are connected by bus, its
In, the interface circuit communicates for the first terminal with other equipment, signal transmission, and the memorizer is used to store inspection
Voice content, the first information, the second information, and storage batch processing code, the processor is used to call institute
The program code stored in memorizer is stated, following operation is performed：
Triggering first terminal carries out call trouble shooting；
First terminal sends the inspection voice content for prestoring；
Feedback voice content is received according to the inspection voice content first terminal；
Whether the specific part of the inspection voice content that judgement prestores is more than or equal to the similarity of feedback voice content
Threshold value；
If so, then first terminal exports the first information；
If it is not, then first terminal exports the second information.
In the embodiment of third aspect present invention one, the inspection voice content is sent to the second terminal, described anti-
Feedback voice content is that the second terminal sends, and first information is the prompting of the first terminal transmitter failure
Information, second information is the information of the second terminal receiver failure.
In the embodiment of third aspect present invention one, the inspection voice content is sent to the receiver of the machine, described anti-
Feedback voice content is that the transmitter of the machine is received, and first information is the prompting of the second terminal receiver failure
Information, second information is the information of the first terminal transmitter failure.
In the embodiment of third aspect present invention one, the processor is also performed：The first terminal is received and conversed
The instruction of trouble shooting；Or the first terminal receives the triggering voice content of the first number within the very first time, wherein, institute
It is that the second terminal sends to state triggering voice content.
In the embodiment of third aspect present invention one, the processor is also performed：The first terminal sends for prestoring
Three informations give the second terminal.
In the embodiment of third aspect present invention one, first information or second information are sent for the machine
The information of words device failure, the processor is also performed：The first terminal sends the information of the machine transmitter failure and position
Confidence ceases gives after-sale service device；The first terminal receives recently the information of address after sale, wherein, the letter of address after sale recently
Breath is that after-sale service device sends according to the information and positional information of the machine transmitter failure.
Implement the embodiment of the present invention, have the advantages that：
Due to self-examination can be carried out to the call failure between first terminal and second terminal, such that it is able to reduce use
The puzzlement at family, has great convenience for the user；It is workable and the step of judgement call failure is simple；And, when judging to be
After first terminal or second terminal failure, maintenance below can also be greatly facilitated.
Description of the drawings
In order to be illustrated more clearly that the embodiment of the present invention or technical scheme of the prior art, below will be to embodiment or existing
The accompanying drawing to be used needed for having technology description is briefly described, it should be apparent that, drawings in the following description are only this
Some embodiments of invention, for those of ordinary skill in the art, on the premise of not paying creative work, can be with
Other accompanying drawings are obtained according to these accompanying drawings.
Fig. 1 is a kind of schematic flow sheet of call fault detection method that first embodiment of the invention is provided；
Fig. 2 is a kind of schematic flow sheet of call fault detection method that second embodiment of the invention is provided；
Fig. 3 is a kind of embodiment composition schematic diagram of first terminal of the present invention；
Fig. 4 is another kind of embodiment composition schematic diagram of first terminal of the present invention.
Specific embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is carried out clear, complete
Site preparation is described, it is clear that described embodiment is only a part of embodiment of the invention, rather than the embodiment of whole.It is based on
Embodiment in the present invention, it is every other that those of ordinary skill in the art are obtained under the premise of creative work is not made
Embodiment, belongs to the scope of protection of the invention.
The term " comprising " and " having " occurred in present specification, claims and accompanying drawing and their any changes
Shape, it is intended that cover non-exclusive including.For example contain the process of series of steps or unit, method, system, product or
Equipment is not limited to the step of listing or unit, but alternatively also includes the step of not listing or unit, or optional
Ground also includes other steps intrinsic for these processes, method, product or equipment or unit.Additionally, term " first ", " the
Two " and " the 3rd " etc. is the object for distinguishing different, it is not intended to describe specific order.
The embodiment of the present invention provides a kind of call fault detection method and a kind of first terminal, is checked for call event
The scene of barrier, for example, user A is conversed with user B by first terminal and second terminal, and user A is by first terminal
Transmitter sends voice messaging and listens to the voice messaging that user A sends by the receiver of second terminal to user B, user B, uses
Family B sends voice messaging and listens to user B by the receiver of first terminal to user A, user A by the transmitter of second terminal
The voice messaging for sending.
First terminal and second terminal in the embodiment of the present invention includes but is not limited to mobile phone, base, pad (flat board electricity
Brain), the electronic equipment that can be conversed such as intelligent watch.Preferably, the first terminal and second terminal are mobile phone, intelligent handss
The electronic equipments such as table.
Detailed Jie is carried out to call fault detection method provided in an embodiment of the present invention below in conjunction with accompanying drawing 1- accompanying drawings 2
Continue.
Fig. 1 is referred to, for a kind of call fault detection method that first embodiment of the invention is provided, in the present embodiment,
Methods described includes step：
S110:Triggering first terminal carries out call trouble shooting；
In the present embodiment, when this situation of appearance：Other people are phoned, the voice of other side can be heard, no matter but why
Speech, other side can't hear the voice of oneself, or being at this moment the transmitter failure of first terminal, or being second terminal
Receiver's failure, in order to detect that specifically first terminal or second terminal break down, due in currently communication process,
Triggering first terminal is needed to carry out call trouble shooting.
In other embodiments of the invention, also wrap before the step of triggering first terminal carries out call trouble shooting
Include step：First terminal receives the instruction for carrying out call trouble shooting, and for example, first terminal call interface has call self-inspection and presses
Key, user's click to dial self-inspection button, first terminal receives the instruction for carrying out call trouble shooting, enters so as to trigger first terminal
Row call trouble shooting；Again for example, user recalls keypad in first terminal call interface, and then user input is specifically accorded with
Number, after numeral or symbol and the combination of numeral, first terminal receives the instruction for carrying out call trouble shooting, so as to trigger the
One terminal carries out call trouble shooting；Again for example, when second terminal sends in the triggering voice of the first number within the very first time
Rong Shi, now first terminal the triggering voice content of the first number is received within the very first time, such as first terminal is in 10 seconds
The triggering voice content of 2 times or more than 2 times is received, the triggering voice content for example, " is fed ", entered so as to trigger first terminal
Row call trouble shooting.Then into trouble shooting.
S120:First terminal sends the inspection voice content for prestoring to second terminal；
In the present embodiment, first terminal sends the inspection voice content for prestoring, the inspection for prestoring to second terminal
Voice content be, for example, " you are good, and I does not hear at present your sound, just in voice self-inspection, would you please repeat " voice self-inspection " this
Word twice, be thanks " or other similar inspection voice contents.
S130：The feedback voice content that second terminal sends is received according to the inspection voice content first terminal；
In the present embodiment, after the user of that side of second terminal hears, according to the instruction for checking voice content, second eventually
That side user is held to reply " voice self-inspection " twice against the receiver of second terminal, here it is feedback voice content, second terminal
After sending feedback voice content, first terminal receives the feedback voice content that second terminal sends.When the event of second terminal transmitter
During barrier, second terminal transmitter will not receive feedback voice content or receive the feedback voice content of distortion；Work as first terminal
Receiver's failure when, second terminal transmitter can with it is reasonable receive to feed back voice content and be sent to first terminal.
S140：The specific part of the inspection voice content that judgement prestores whether be more than with the similarity of feedback voice content or
Equal to threshold value；
In the present embodiment, the inspection voice content is for " you are good, and I does not hear at present your sound, just in voice certainly
Inspection, woulds you please repetition " voice self-inspection " this word and twice, thanks ", first terminal obtains the specific part " language checked in voice content
Sound self-inspection " this word, for example, first terminal has stored " voice self-inspection " this word, or carries in voice content from checking
" voice self-inspection " this word is taken out, then similarity judgement is carried out with feedback voice content " voice self-inspection ", and voice similarity
It is judged as the mature technology of this area, here is just repeated no more.Then whether first terminal judges similarity more than or equal to threshold
Value, in the present embodiment, the threshold value is, for example, 80%, or 82%, 84%, 86%, 88%, 90%, 92%,
94%th, 96%, 98%, 100% etc..
S150：If so, then first terminal exports the first information；
In the present embodiment, when first terminal judges that similarity, more than or equal to threshold value, is greater than or equal to 80%, then
First terminal exports the first information, and first information is the information of first terminal transmitter failure, at this
In embodiment, first information can be exported to user in forms such as word, image, video, sound.Now first eventually
The user of side knows that the machine goes wrong.
S160：If it is not, then first terminal exports the second information.
In the present embodiment, when first terminal judges similarity less than threshold value, e.g., less than 80%, then first terminal output
Second information, second information is the information of second terminal receiver's failure, in the present embodiment, described
Second information can be exported to user in forms such as word, image, video, sound.Now the user of first terminal side knows
Road is not that the machine goes wrong.
In the present embodiment, due to self-examination can be carried out to the call failure between first terminal and second terminal,
Such that it is able to reduce the puzzlement of user, have great convenience for the user；It is workable and the step of judgement call failure is simple；
And, after first terminal or second terminal failure is judged, maintenance below can also be greatly facilitated.
In addition, in other embodiments of the invention, then the step of the first terminal exports the first information or
Also include after the step of then first terminal exports the second information：
First terminal sends the 3rd information for prestoring to second terminal；
In this embodiment, it is on earth the user of first terminal or second terminal that the user of second terminal side also can feel uncertain
Go wrong, after detection is finished, second terminal sends what is prestored according to the first information or the second information, correspondence
To second terminal, for example, when similarity is more than or equal to threshold value, first terminal output first terminal send words to 3rd information
After first information of device failure, first terminal also sends the 3rd information for prestoring to second terminal, wherein, the 3rd carries
Show the information that information is first terminal transmitter failure, or it is for the information of other side's transmitter failure or similar
Content, is not that the terminal of oneself goes wrong so as to the user of second terminal side knows；When similarity is less than threshold value, first eventually
After second information of end output second terminal receiver's failure, it is not the end of oneself that now the user of first terminal side knows
End goes wrong, but the user of second terminal side does not know, it is whole to second that first terminal also sends the 3rd information for prestoring
End, wherein, the 3rd information for second terminal receiver's failure information, or for the prompting of the machine receiver's failure
Information, or similar content.3rd information can be exported for forms such as word, image, videos and give second terminal side
User, second terminal can be notified by the form such as note.
In addition, in other embodiments of the invention, then the step of the first terminal exports the first information or
Also include after the step of then first terminal exports the second information：
First terminal sends the information and positional information of the machine transmitter failure and gives after-sale service device；
In this embodiment, first information for first terminal transmitter failure information, first terminal
The information and positional information that transmission the machine failure can be given tacit consent to gives after-sale service device, it is also possible to trigger transmission manually originally by user
The information and positional information of machine failure gives after-sale service device.The information and positional information of the machine failure for example can include：Mobile phone
Numbering, phone number, transmitter fault message, longitude and latitude information etc..
First terminal receives the information of address after sale recently, wherein, the information of the address after sale recently is after-sale service device
Sent according to the information and positional information of the machine transmitter failure.
In this embodiment, when after-sale service device receives the information of the machine transmitter failure of first terminal transmission and position
Confidence breath after, the data of all addresses after sale that are stored with after-sale service device, after-sale service device filtered out maintenance the machine give
The address information after sale of words device failure qualification, then picks out nearest address after sale, first terminal is sent to, so as to first
Terminal can receive recently the information of address after sale, and finally after sale the information of address can be one, can also be a plurality of, side for this
Just user oneself is selected.It is thus possible to facilitate user to be keeped in repair, the experience of user is improve.
Fig. 2 is referred to, for a kind of call fault detection method that second embodiment of the invention is provided.The call failure inspection
Survey method may include step S210-S260, wherein, step S210, S240 implements the shown enforcement that process can be found in Fig. 1
Step S110, S140 in example, will not be described here.
S220:First terminal send prestore check voice content to the machine receiver；
In the present embodiment, first terminal send prestore check receiver of the voice content to the machine, it is described to prestore
Check voice content be, for example, " you are good, and voice self-inspection is performed now, would you please repeat " voice self-inspection " this word twice, thanks " or
Person other similar inspection voice contents.So as to the user of first terminal side is heard after the inspection voice content for prestoring, and first eventually
The user of side can perform corresponding action.
S230：The transmitter of first terminal receives feedback voice content；
In the present embodiment, after the user of first terminal side hears, according to the instruction for checking voice content, first terminal
Side user replys " voice self-inspection " twice against the transmitter of the machine, and " voice self-inspection " is exactly to feed back voice content, first terminal
Transmitter receive the feedback voice content that side user sends.When first terminal transmitter failure, first terminal transmitter
Feedback voice content will not be received or the feedback voice content of distortion is received；When receiver's failure of second terminal, first
The feedback voice content that terminal speech transmitting device can be sent with reasonable reception side user.
S250：If so, then first terminal exports the first information；
In the present embodiment, when first terminal judges that similarity, more than or equal to threshold value, is greater than or equal to 80%, then
First terminal exports the first information, and first information is the information of second terminal receiver's failure, at this
In embodiment, first information can be exported to user in forms such as word, image, videos.Now first terminal side
User know that second terminal goes wrong.
S260：If it is not, then first terminal exports the second information.
In the present embodiment, when first terminal judges similarity less than threshold value, e.g., less than 80%, then first terminal output
Second information, second information is the information of first terminal transmitter failure, in the present embodiment, described
Second information can be exported to user in forms such as word, image, videos.It is this that now the user of first terminal side knows
Machine goes wrong.
In the present embodiment, the call fault detect can be carried out on first terminal, can be without second terminal
Participate in, so as to user can carry out call fault detect in first terminal and second terminal communication process, it is also possible to first
Carry out call fault detect after terminal and second terminal dropped calls again, namely unilateral call fault detect can be carried out, so as to
It is convenient for users to use.
In addition, in other embodiments of the invention, then the step of the first terminal exports the first information or
Also include after the step of then first terminal exports the second information：
First terminal sends the 3rd information for prestoring to second terminal；
In this embodiment, it is on earth the user of first terminal or second terminal that the user of second terminal side also can feel uncertain
Go wrong, for convenience the user of second terminal side, after detection is finished, first terminal is according to the first information or
Two informations or according to judged result, correspondingly send the 3rd information for prestoring to second terminal, for example, work as similarity
During more than or equal to threshold value, after the first information of first terminal output second terminal receiver's failure, first terminal is also sent out
The 3rd information for prestoring is sent to second terminal, wherein, the 3rd information is believed for the prompting of second terminal receiver's failure
Breath, or for the information of the machine transmitter failure, or Similar content, it is oneself so as to the user of second terminal side knows
Terminal go wrong；When similarity is less than threshold value, the second prompting letter of first terminal output first terminal transmitter failure
After breath, now the user of first terminal side knows that the terminal of oneself goes wrong, but the user of second terminal side does not know, the
One terminal also sends the 3rd information for prestoring to second terminal, wherein, the 3rd information is the event of first terminal transmitter
The information of barrier, or for the information of other side's machine transmitter failure, or similar content.3rd information
Can export to the user of second terminal side for forms such as word, image, videos, second can be transferred to by forms such as notes
Terminal.
In addition, in other embodiments of the invention, then the step of the first terminal exports the first information or
Also include after the step of then first terminal exports the second information：
First terminal sends the information and positional information of the machine transmitter failure and gives after-sale service device；
In this embodiment, second information for first terminal transmitter failure information, first terminal
The information and positional information that transmission the machine transmitter failure automatically can be given tacit consent to gives after-sale service device, it is also possible to manual by user
Triggering sends the information and positional information of the machine transmitter failure and gives after-sale service device.The information and positional information example of the machine failure
Such as can include：Mobile phone numbering, phone number, transmitter fault message, longitude and latitude information etc..
First terminal receives the information of address after sale recently, wherein, the information of the address after sale recently is after-sale service device
Sent according to the information and positional information of the machine transmitter failure.
In this embodiment, when after-sale service device receives the information of the machine transmitter failure of first terminal transmission and position
Confidence breath after, the data of all addresses after sale that are stored with after-sale service device, after-sale service device filtered out maintenance the machine give
The address information after sale of words device failure qualification, then picks out nearest address after sale, first terminal is sent to, so as to first
Terminal can receive recently the information of address after sale, and finally after sale the information of address can be one, can also be a plurality of, side for this
Just user oneself is selected.It is thus possible to facilitate user to be keeped in repair, the experience of user is improve.
A kind of first terminal of embodiment provided in an embodiment of the present invention is described in detail below in conjunction with accompanying drawing 3.
It should be noted that a kind of first terminal of the embodiment shown in accompanying drawing 3, for perform the present invention the first, shown in second
The method of embodiment, for convenience of description, illustrate only the part related to the embodiment of the present invention, and particular technique details is not disclosed
, refer to the above present invention the first, the method for second illustrated embodiment.
Fig. 3 is referred to, a kind of structural representation of the first terminal of the embodiment provided for the present invention；The first terminal
100 include trigger element 110, the first transmitting element 120, the first receiving unit 130, judging unit 140 and processing unit 150.
Trigger element 110, for triggering call trouble shooting is carried out；
In the present embodiment, for example, there is call self-inspection button in first terminal call interface, and user's click to dial self-inspection is pressed
Key, first terminal receives the instruction for carrying out call trouble shooting, and so as to trigger trigger element 110 call trouble shooting is carried out；Again
For example, user recalls keypad in first terminal call interface, then the specific symbol of user input, numeral or symbol with
After the combination of numeral, first terminal receives the instruction for carrying out call trouble shooting, and so as to trigger trigger element 110 call event is carried out
Barrier is checked；Again for example, when second terminal sends the triggering voice content of the first number within the very first time, now first terminal
The triggering voice content of the first number is received within the very first time, such as first terminal was received 2 times or more than 2 times in 10 seconds
Triggering voice content, the triggering voice content for example, " is fed ", and so as to trigger trigger element 110 call trouble shooting is carried out.
First transmitting element 120, for sending the inspection voice content for prestoring；
In the present embodiment, the first transmitting element 120 can send the voice content for prestoring, the language for prestoring to second terminal
Sound content is, for example, that " you are good, and I does not hear at present your sound, just in voice self-inspection, woulds you please repeat " voice self-inspection " this word
Twice, thanks " or other similar inspection voice contents；Or, the first transmitting element 120 is the transmitter of the machine, so as to
The transmitter of the machine sends the inspection voice content for prestoring, and now, the user of first terminal side can hear inspection by transmitter
Voice content is looked into, the inspection voice content for prestoring is, for example, that " you are good, and voice self-inspection is performed now, and " voice is certainly to would you please repetition
Inspection " this word twice, be thanks " or other similar inspection voice contents.
First receiving unit 130, for receiving feedback voice content according to the inspection voice content；
In the present embodiment, the first receiving unit 130 receives the feedback voice content that second terminal sends, the backchannel
Sound content for example, " voice self-inspection " is twice；Or first receiving unit for the machine transmitter, the transmitter receives first
The feedback voice content that end side user sends, the feedback voice content for example, " voice self-inspection " is twice.
Judging unit 140, for judging the specific part of the inspection voice content for prestoring and feeding back the similar of voice content
Whether degree is more than or equal to threshold value；
In the present embodiment, first terminal obtains specific part " voice self-inspection " this word checked in voice content, example
Such as, first terminal has stored " voice self-inspection " this word, or from check extract in voice content " voice self-inspection " this
Individual word, then carries out similarity judgement with feedback voice content " voice self-inspection ", and voice similarity be judged as this area into
Cooking technique, here is just repeated no more.Then whether judging unit 140 judges similarity more than or equal to threshold value, in the present embodiment
In, the threshold value is, for example, 80%, or 82%, 84%, 86%, 88%, 90%, 92%, 94%, 96%, 98%,
100% etc..
Processing unit, if judging that similarity, more than or equal to threshold value, exports the first information for judge module；If
Judge module judges that similarity less than threshold value, then exports the second information.
In the present embodiment, first information is the information of first terminal transmitter failure；Described second
Information for second terminal receiver's failure information.Or, first information is that second terminal is called
The information of device failure；Second information is the information of first terminal transmitter failure.
In other embodiments of the invention, the first terminal also includes the second receiving unit, and described second receives single
Unit carries out the instruction of call trouble shooting for receiving；Or second receiving unit is used to receive first within the very first time
The triggering voice content of number, wherein, the triggering voice content is that second terminal sends.
In other embodiments of the invention, the first terminal also includes the second transmitting element, and described second sends single
Unit is used to send the 3rd information for prestoring to second terminal.For example, the 3rd information is first terminal transmitter
The information of failure, or for the information of other side's transmitter failure, or Similar content；Or the 3rd information be
The information of second terminal receiver's failure, or for the information of the machine receiver's failure.
In addition, in other embodiments of the invention, first receiving unit, the second receiving unit, the 3rd receive single
Unit can integrate, it is also possible to be provided separately, and first transmitting element, the second transmitting element, the 3rd transmitting element can
To integrate, it is also possible to be provided separately.
The first terminal of another kind of embodiment provided in an embodiment of the present invention is situated between in detail below in conjunction with accompanying drawing 4
Continue.It should be noted that the first terminal shown in accompanying drawing 4, for performing the side of first, second kind of illustrated embodiment of the invention
Method, for convenience of description, illustrate only the part related to the embodiment of the present invention, and particular technique details is not disclosed, refer to
The method of first, second kind of illustrated embodiment of the invention.
Fig. 4 is referred to, the first terminal is used for and second terminal call, and the first terminal includes processor, storage
Device, interface circuit and bus, the processor, bin, interface circuit are connected by bus, wherein, the interface circuit is used
Communicate with other equipment in the first terminal, signal transmission, the memorizer is used for storage and checks voice content, the first prompting
Information, the second information, and storage batch processing code, the processor is used to call the journey stored in the memorizer
Sequence code, performs following operation：
Triggering first terminal carries out call trouble shooting；
First terminal sends the inspection voice content for prestoring；
Feedback voice content is received according to the inspection voice content first terminal；
Whether the specific part of the inspection voice content that judgement prestores is more than or equal to the similarity of feedback voice content
Threshold value；
If so, then first terminal exports the first information；
If it is not, then first terminal exports the second information.
It should be noted that processor 910 here can be a treatment element, or multiple treatment elements
It is referred to as.For example, the treatment element can be central processing unit (Central Processing Unit, CPU), or spy
Determine integrated circuit (Application Specific Integrated Circuit, ASIC).
Memorizer 920 can be the general designation of a storage device, or multiple memory elements, and can hold for storing
Line program code or parameter, data required for the operation of application program running gear, check voice content, the first information, the
Two informations etc..And memorizer can include random access memory (RAM), it is also possible to including nonvolatile memory (non-
Volatile memory), such as disk memory, flash memory (Flash) etc..
Bus can be industry standard architecture (Industry Standard Architecture, ISA) bus, outer
Portion's apparatus interconnection (Peripheral Component, PCI) bus or extended industry-standard architecture (Extended
Industry Standard Architecture, EISA) bus etc..The bus can be divided into address bus, data/address bus, control
Bus processed etc..
Used as a kind of possible embodiment, the inspection voice content is sent to second terminal, the feedback voice content
It is that second terminal sends, first information is the information of first terminal transmitter failure, second prompting
Information is the information of second terminal receiver's failure.
Used as a kind of possible embodiment, the inspection voice content is sent to the receiver of the machine, the feedback voice
Content is that the transmitter of the machine is received, and first information is the information of second terminal receiver's failure, described
Second information is the information of first terminal transmitter failure.
Used as a kind of possible embodiment, the processor 910 is also performed：First terminal is received and carries out call trouble shooting
Instruction；Or first terminal receives the triggering voice content of the first number within the very first time, wherein, in the triggering voice
Appearance is that second terminal sends.
Used as a kind of possible embodiment, the processor 910 is also performed：First terminal sends the 3rd prompting letter for prestoring
Cease to second terminal.
Used as a kind of possible embodiment, first information or the second information are the machine transmitter failure
Information, the processor 910 is also performed：First terminal sends the information and positional information of the machine transmitter failure to after sale
Server；First terminal receives the information of address after sale recently, wherein, the information of the address after sale recently is after-sale service device root
Send according to the information and positional information of the machine transmitter failure.
It should be noted that each embodiment in this specification is described by the way of progressive, each embodiment weight
Point explanation is all difference with other embodiments, between each embodiment identical similar part mutually referring to.
For device embodiment, due to itself and embodiment of the method basic simlarity, so description is fairly simple, related part referring to
The part explanation of embodiment of the method.
By the description of above-described embodiment, the present invention has advantages below：
Due to self-examination can be carried out to the call failure between first terminal and second terminal, such that it is able to reduce use
The puzzlement at family, has great convenience for the user；It is workable and the step of judgement call failure is simple；And, when judging to be
After first terminal or second terminal failure, maintenance below can also be greatly facilitated.
One of ordinary skill in the art will appreciate that realizing all or part of flow process in above-described embodiment method, can be
Related hardware is instructed to complete by computer program, described program can be stored in a computer read/write memory medium
In, the program is upon execution, it may include such as the flow process of the embodiment of above-mentioned each method.Wherein, described storage medium can be magnetic
Dish, CD, read-only memory (Read-Only Memory, abbreviation ROM) or random access memory (Random
Access Memory, abbreviation RAM) etc..
Above disclosed is only present pre-ferred embodiments, can not limit the right model of the present invention with this certainly
Enclose, therefore the equivalent variations made according to the claims in the present invention, still belong to the scope that the present invention is covered.
Claims (13)
1. a kind of call fault detection method, is applied to first terminal and second terminal call, it is characterised in that include：
Triggering the first terminal carries out call trouble shooting；
The first terminal sends the inspection voice content for prestoring；
The first terminal according to the inspection voice content receives feedback voice content；
The specific part of the inspection voice content that judgement prestores whether be more than with the similarity of the feedback voice content or
Equal to threshold value；
If so, then the first terminal exports the first information；
If it is not, then the first terminal exports second information.
2. call fault detection method as claimed in claim 1, it is characterised in that the inspection voice content is sent to described
Second terminal, the feedback voice content is that the second terminal sends, and first information is the first terminal
The information of transmitter failure, second information is the information of the second terminal receiver failure.
3. call fault detection method as claimed in claim 1, it is characterised in that the inspection voice content is sent to the machine
Receiver, the feedback voice content be the machine transmitter receive, first information be the second terminal
The information of receiver's failure, second information is the information of the first terminal transmitter failure.
4. the call fault detection method as described in claim 1-3 any one, it is characterised in that the triggering described first
Also include before the step of terminal carries out call trouble shooting：
The first terminal receives the instruction for carrying out call trouble shooting；Or the first terminal receives within the very first time
The triggering voice content of one number, wherein, the triggering voice content is that the second terminal sends.
5. the call fault detection method as described in claim 1-3 any one, it is characterised in that described then described first eventually
After the step of the step of end exports first information or then first terminal output second information
Also include：
The first terminal sends the 3rd information for prestoring to the second terminal.
6. the call fault detection method as described in claim 1-3 any one, it is characterised in that first information
Described or second information is the information of the machine transmitter failure, the first terminal output described first is carried
Also include after the step of the step of showing information or then first terminal output second information：
The first terminal sends the information and positional information of the machine transmitter failure and gives after-sale service device；
The first terminal receives recently the information of address after sale, wherein, the information of the address after sale recently is after-sale service device
Sent according to the information and positional information of the machine transmitter failure.
7. a kind of first terminal, for conversing with second terminal, it is characterised in that include：
Trigger element, for triggering call trouble shooting is carried out；
First transmitting element, for sending the inspection voice content for prestoring；
First receiving unit, for receiving feedback voice content according to the inspection voice content；
Judging unit, for judging that the specific part of the inspection voice content for prestoring feeds back the similar of voice content to described
Whether degree is more than or equal to threshold value；
Processing unit, if judging similarity more than or equal to the threshold value for judge module, the first terminal output the
One information；If judge module judges similarity less than the threshold value, the first terminal exports the second information.
8. first terminal as claimed in claim 7, it is characterised in that the inspection voice content is sent to described second eventually
End, the feedback voice content is that the second terminal sends, and first information is the first terminal transmitter
The information of failure, second information is the information of the second terminal receiver failure.
9. first terminal as claimed in claim 7, it is characterised in that first transmitting element for the machine receiver, institute
The transmitter that the first receiving unit is the machine is stated, first information is the prompting letter of the second terminal receiver failure
Breath, second information is the information of the first terminal transmitter failure.
10. the first terminal as described in claim 7-9 any one, it is characterised in that the first terminal also includes：
Second receiving unit, for receiving the instruction for carrying out call trouble shooting；Or for receiving first within the very first time
The triggering voice content of number, wherein, the triggering voice content is that the second terminal sends.
11. first terminals as described in claim 7-9 any one, it is characterised in that the first terminal also includes：
Second transmitting element, for sending the 3rd information for prestoring to the second terminal.
12. first terminals as described in claim 7-9 any one, it is characterised in that first information or described
Second information is the information of the machine transmitter failure, and the first terminal also includes：
3rd transmitting element, the information and positional information for sending the machine words device failure gives after-sale service device；
3rd receiving unit, for receiving the information of address after sale recently, wherein, this recently the information of address after sale be to take after sale
Business device sends according to the information and positional information of the machine transmitter failure.
A kind of 13. first terminals, for conversing with second terminal, the first terminal includes processor, memorizer, interface circuit
And bus, the processor, bin, interface circuit connected by bus, wherein, the interface circuit is used for described first eventually
End communicates with other equipment, signal transmission, and the memorizer is used for storage and checks that voice content, the first information, second carry
Show information, and storage batch processing code, the processor is used to call the program code stored in the memorizer, performs
Hereinafter operate：
Triggering first terminal carries out call trouble shooting；
First terminal sends the inspection voice content for prestoring；
Feedback voice content is received according to the inspection voice content first terminal；
Whether the specific part of the inspection voice content that judgement prestores is with the similarity of feedback voice content more than or equal to threshold value；
If so, then first terminal exports the first information；
If it is not, then first terminal exports the second information.
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| CN201710025335.2A CN106604317B (en) | 2017-01-13 | 2017-01-13 | Call fault detection method and first terminal |
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| CN201710025335.2A CN106604317B (en) | 2017-01-13 | 2017-01-13 | Call fault detection method and first terminal |
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| CN109243489A (en) * | 2018-11-06 | 2019-01-18 | 奇酷互联网络科技（深圳）有限公司 | Method, mobile terminal and the storage medium of call troubleshooting |
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