CN106570707A - Social behavior demand information interaction method, apparatus and terminal thereof - Google Patents
Social behavior demand information interaction method, apparatus and terminal thereof Download PDFInfo
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Abstract
The invention discloses a social behavior demand information interaction method, an apparatus and a terminal thereof. The social behavior demand information interaction method comprises the following steps of receiving a first demand message sent by a demand party; according to receiving time of the first demand message, setting a first monitoring time limit used for timekeeping; determining whether the first demand message belongs to a demand processing field of a server side; and if the first demand message does not belong to the demand processing field of the server side, forwarding the first demand message to other server sides satisfying the demand processing field. Through forwarding the information to the server side which is suitable for the demand processing field so as to process a demand service, demand information interaction on a demand platform is smooth and development of the demand platform is increased.
Description
Technical field
The present invention relates to communication technique field, more particularly to a kind of Social behaviors demand information interacting method, device and end
End.
Background technology
It is commonly used with informationization technology, not only in commercialization field or institution of government, in information interchange
Have the mode that a class is different from other information exchange to be exactly demand information exchange, demand information be suggestion with the proposition advised with it is anti-
Feedback, demand information live exchange, Email, phone call for appeal from the past to more advanced network complaint platform development,
Modal is exactly online suggestion feedback platform, and user can be complained to organizer, be advised with anonymity with real name mode, or
Consulting.
And the demand information of existing this complaint, suggestion or consulting class is different from general information interchange, this demand
The general interactive mode of information is：After demand side is by demand leaving message, it is resorted root and replies according to demand leaving message, generally
The demand suggestion of demand side is difficult by the side's of being resorted solution, causes demand information exchange not smooth；It is additionally, since demand information to be related to
The partial benefit request of the side of being resorted, the side of being resorted also can the Jing modes such as often stall off, kick a ball or perform a task perfunctorily reply demand side,
In addition to causing demand information communication not smooth, the deterioration of demand side and the side's of being resorted contradiction can be also caused, be unfavorable for demand platform
Development.
It is not smooth for demand information exchange on current demand platform, the slow problem of demand platform development is caused, it is ability
Field technique personnel technical problem urgently to be resolved hurrily.
The content of the invention
It is not smooth for demand information exchange on current demand platform in order to overcome, cause demand platform development slowly to ask
Topic, the present invention provides a kind of Social behaviors demand information interacting method and device.
On the one hand, the invention provides a kind of Social behaviors demand information interacting method, including：
Receive the first demand message that demand side sends；
Set according to the reception time of the first demand message and monitor the time limit for the first of timing；
Judge whether the first demand message belongs to the demand process field of this service end；
If the first demand message is not belonging to the demand process field of this service end, the first demand message is forwarded
Meet the service end of demand process field to other.
Further, the service end for forwarding the first demand message that demand process field is met to other, step
Also include afterwards：
Stop the timing in the first monitoring time limit；
If the first demand message is not belonging to the demand process field of this service end, first demand is forwarded
The step of message meets the service end of demand process field to other includes：
If the first demand message subproblem is not belonging to the demand process field of this service end, described first is forwarded
Demand message meets the service end of demand process field to other；Or,
If the first demand message whole issue is not admitted to the demand process field of this service end, described is forwarded
One demand message meets the service end of demand process field to other.
Further, it is described that the step of whether the first demand message belongs to the demand process field of this service end judged
Also include afterwards：
If the first demand message belongs to the demand process field of this service end；
The first demand message is replied within the described first monitoring time limit and generate the first demand answer message；
Receive satisfaction and dissatisfied evaluation of the demand side to the first demand answer message.
Further, it is described to reply the first demand message and produce the first demand and answer within the described first monitoring time limit
After the step of multiple message, also include；
Stop the timing in the first monitoring time limit；
It is described receive the demand side to the satisfaction of the demand answer message with the step of dissatisfied evaluation after, also wrap
Include：
After dissatisfied evaluation of the demand side to the first demand answer message is received, described first is reopened
The timing in monitoring time limit.
Further, in the step of the first demand message that the reception demand side sends, the first demand message package
Include the address information of the side of being resorted；
The reception time according to the first demand message set for timing first monitor the time limit the step of it
Also include afterwards：
When not replying the first demand message within the described first monitoring time limit, superior monitoring client sends described first
Demand message and within the described first monitoring time limit it is described be resorted Fang Wei and reply the first time-out of the first demand message disappear
Breath.
Further, the reception time according to the first demand message set for timing first monitor the time limit
The step of in, also include：
The reception time according to the first demand message set for timing second monitor the time limit, described second
Timing time of the timing time in monitoring time limit more than the described first monitoring time limit；
It is described to reply the first demand message within the described first monitoring time limit and produce the first demand answer message
After step, also include；
Stop the timing in the second monitoring time limit；
It is described receive the demand side to the satisfaction of the first demand answer message with the step of dissatisfied evaluation after,
Also include：
After dissatisfied evaluation of the demand side to the first demand answer message is received, described second is reopened
The timing in monitoring time limit；
First time exceeded message includes the address information of higher level's monitoring client；
The reception time according to the first demand message set for timing second monitor the time limit the step of it
Also include afterwards：
When not replying the first demand message within the described second monitoring time limit, to ultimate monitoring client described first is sent
Demand message and higher level's monitoring client and the Fang Wei that is resorted reply first demand within the described second monitoring time limit
Second time exceeded message of message.
Further, it is described to reply the first demand message and generate the first demand and answer within the described first monitoring time limit
After multiple messages step, also include：
Stop the timing in the first monitoring time limit；
Receive the second demand information that the demand policy sends to the first demand answer message；
The timing in the first monitoring time limit is reopened according to the reception time of the second demand message；
The second demand message is replied within the described first monitoring time limit and generate the second demand answer message；
Receive satisfaction and dissatisfied evaluation of the demand side to the second demand answer message；Or,
It is described the step of receive the second demand information that the demand policy sends to the first demand answer message
Also include afterwards：
Judge whether the second demand message belongs to the demand process field of this service end；
If the second demand message is not belonging to the demand process field of this service end, the second demand message is forwarded
Meet the service end of demand process field to other；
Stop the timing in the first monitoring time limit.
Further, it is described to reply the second demand message and generate the second demand and answer within the described first monitoring time limit
After the step of multiple message, also include；
Stop the timing in the first monitoring time limit；
It is described receive the demand side to the satisfaction of the second demand answer message with the step of dissatisfied evaluation after,
Also include：
After dissatisfied evaluation of the demand side to the second demand answer message is received, described first is reopened
The timing in monitoring time limit；
If the second demand message is not belonging to the demand process field of this service end, first demand is forwarded
The step of message meets the service end of demand process field to other includes：
If the second demand message subproblem is not belonging to the demand process field of this service end, described first is forwarded
Demand message meets the service end of demand process field to other；Or,
If the second demand message whole issue is not admitted to the demand process field of this service end, described is forwarded
One demand message meets the service end of demand process field to other.
Further, it is described the step of receive the demand side to the secondary demand information of the first demand answer message
In, the second demand message includes the address information of the side of being resorted；
The reception time according to the second demand message set for timing first monitor the time limit the step of it
Also include afterwards：
When not replying the second demand message within the described first monitoring time limit, superior monitoring client sends described second
Demand message and within the described first monitoring time limit it is described be resorted Fang Wei and reply the 3rd time-out of the second demand message disappear
Breath.
Further, it is described to reply the first demand message and generate the first demand and answer within the described first monitoring time limit
After multiple messages step, also include：
Receive evaluation of the third party to the first demand answer message to give a mark.
Further, the evaluation for receiving third party to the first demand answer message is given a mark, and is also wrapped after step
Include：
Ranking is carried out according to the demand message described in many major generals of giving a mark of evaluating.
The present invention also provides a kind of Social behaviors demand information interactive device, it is characterised in that include：
Receiving unit, receives the first demand message that demand side sends；
Setup unit, sets according to the reception time of the first demand message and monitors the time limit for the first of timing；
Judging unit, judges whether the first demand message belongs to the demand process field of this service end；
Retransmission unit, if the first demand message is not belonging to the demand process field of this service end, forwards described
One demand message meets the service end of demand process field to other.
Further, also include：
Signal generating unit, described first monitoring the time limit in reply the first demand message and generate the first demand reply disappear
Breath；
Evaluation unit, receives satisfaction and dissatisfied evaluation of the demand side to the first demand answer message；Wherein,
Retransmission unit, also includes：If the demand that the first demand message subproblem is not belonging to this service end processes neck
Domain；If or, the first demand message whole issue is not admitted to the demand process field of this service end, forwarding described first
Demand message meets the service end of demand process field to other.
Further, the setup unit is also connected with stopping timing unit：Based on stopping the first monitoring time limit
When；
The evaluation unit is also connected with restarting timing unit：It is used to answer first demand in the reception demand side
After the dissatisfied evaluation of multiple message, the timing in the first monitoring time limit is reopened.
Further, the setup unit is also connected with reporting unit, and it is used to not replied within the described first monitoring time limit
During the first demand message, superior monitoring client sends the first demand message and monitors described in the time limit described first
It is resorted the first time exceeded message that Fang Wei replies the first demand message；The first demand message includes the ground of the side of being resorted
Location information；
The setup unit also includes：Set according to the reception time of the first demand message and supervised for the second of timing
Control time limit, the timing time in the second monitoring time limit monitors the timing time in time limit more than described first；
The stopping timing unit also including：Stop the timing in the second monitoring time limit；
The reclocking unit also includes：The first demand answer message is unsatisfied with the demand side is received
After evaluation, the timing in the second monitoring time limit is reopened；
The reporting unit also includes：When not replying the first demand message within the described second monitoring time limit, to end
Pole monitoring client sends the first demand message and higher level's monitoring client and described is resorted within the described second monitoring time limit
Side does not reply the second time exceeded message of the first demand message, and first time exceeded message includes that the address of higher level's monitoring client is believed
Breath.
Further, the receiving unit also includes：Receive the demand policy to send out the first demand answer message
The second demand information sent；
Reclocking unit also includes：First monitoring is reopened according to the reception time of the second demand message
The timing in time limit；
Signal generating unit also includes：The second demand message is replied within the described first monitoring time limit and generate the second demand
Answer message；
Receiving unit also includes：Receive satisfaction of the demand side to the second demand answer message to comment with dissatisfied
Valency；
The judging unit also includes：Judge whether the second demand message belongs to the demand of this service end and process neck
Domain；
The retransmission unit includes：If the second demand message is not belonging to the demand process field of this service end, turn
Send out the second demand message described and meet the service end of demand process field to other.
Further, the reclocking unit also includes：
After dissatisfied evaluation of the demand side to the second demand answer message is received, described first is reopened
The timing in monitoring time limit；
The reporting unit also includes：When not replying the second demand message within the described first monitoring time limit, upwards
Level monitoring client sends the second demand message and the Fang Wei that is resorted replies described second within the described first monitoring time limit
3rd time exceeded message of demand message
The retransmission unit also includes：If the demand that the second demand message subproblem is not belonging to this service end is processed
Field；If or, the second demand message whole issue is not admitted to the demand process field of this service end, forwarding described
Two demand message meet the service end of demand process field to other.
Further, also include：
Marking unit, receives evaluation of the third party to the first demand answer message and gives a mark；
Ranking unit, according to the demand message described in many major generals of giving a mark of evaluating ranking is carried out.
The present invention also provides a kind of terminal, and terminal device includes memory, and one or more than one program,
One of them or more than one program storage is configured to by one or more than one computing device in memory
One or more than one program bag contains the instruction for carrying out following operation：
Receive the first demand message that demand side sends；
Set according to the reception time of the first demand message and monitor the time limit for the first of timing；
Judge whether the first demand message belongs to the demand process field of this service end；
If the first demand message is not belonging to the demand process field of this service end, the first demand message is forwarded
Meet the service end of demand process field to other.
Compared with prior art, the beneficial effects of the present invention is：
A kind of Social behaviors demand information interacting method that the present invention is provided, by receiving the first demand that demand side sends
Message；Set according to the reception time of the first demand message and monitor the time limit for the first of timing；Judge that described first tells
Ask whether message belongs to the demand process field of this service end；If the first demand message is not belonging at the demand of this service end
Reason field, then forward the first demand message that the service end of demand process field is met to other, by forwarding information to suitable
The service end of demand process field is closed processing demand service, makes demand information exchange on demand platform unobstructed, improved demand and put down
The development of platform.
Description of the drawings
The accompanying drawing for constituting the part of the present invention is used for providing a further understanding of the present invention, the schematic reality of the present invention
Apply example and its illustrate, for explaining the present invention, not constituting inappropriate limitation of the present invention.In the accompanying drawings：
Fig. 1 is a kind of flow chart of the Social behaviors demand information interacting method provided in embodiment one；
Fig. 2 is a kind of scene graph of the Social behaviors demand information interacting method practical application provided in embodiment one.
Fig. 3 is the schematic diagram of the time monitoring and higher level's the monitoring regime provided in embodiment one；
Fig. 4 is a kind of flow chart of the Social behaviors demand information interacting method provided in embodiment two；
Fig. 5 is a kind of flow chart of the Social behaviors demand information interacting method provided in embodiment three；
Fig. 6 is a kind of scene graph of the Social behaviors demand information interacting method practical application provided in embodiment three；
Fig. 7 is a kind of flow chart of the Social behaviors demand information interacting method provided in example IV；
Fig. 8 is a kind of flow chart of the Social behaviors demand information interacting method provided in embodiment five.
Specific embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is carried out clear, complete
Site preparation is described, it is clear that described embodiment is only a part of embodiment of the invention, rather than the embodiment of whole.It is based on
Embodiment in the present invention, it is every other that those of ordinary skill in the art are obtained under the premise of creative work is not made
Embodiment, belongs to the scope of protection of the invention.
In order that those skilled in the art more fully understand the technical scheme in the application, below in conjunction with the application reality
The accompanying drawing in example is applied, the technical scheme in the embodiment of the present application is clearly and completely described, it is clear that described enforcement
Example is only some embodiments of the present application, rather than the embodiment of whole.Based on the embodiment in the application, this area is common
The every other embodiment that technical staff is obtained under the premise of creative work is not made, should all belong to the application protection
Scope.
Embodiment one：
Referring to providing a kind of Social behaviors demand information interacting method in the embodiment of Fig. 1 the application one, including：
Step A, receives the first demand message that demand side sends；
Step B, sets according to the reception time of the first demand message and monitors the time limit for the first of timing；
Step C, replies the first demand message and generates the first demand answer message within the described first monitoring time limit；
Step D, receives satisfaction and dissatisfied evaluation of the demand side to the first demand answer message.
Realized by the first monitoring arranged to the first demand message, responsible person can be supervised to reply the first demand as early as possible
Message, and satisfaction and dissatisfied evaluation of the demand side to the first demand answer message, can fully realize demand side to first
The result satisfaction of demand message acknowledgment, can improve the reply efficiency of demand message and the satisfaction of demand message.It is easy to tell
The communication of platform is asked, demand platform is linked up more generally.
Concrete scene figure may refer to shown in Fig. 2, and demand side (classmate's first) is the first demand answer message thumb up, or point
Step on, or evaluate reply.
Wherein, also include after step c：Stop the timing in the first monitoring time limit；
By the way that within the first monitoring time limit, the side of being resorted on demand platform replies in time the situation of the first demand message
Under, stop the first timing for monitoring the time limit, it is possible to reduce adding up for monitoring time limit, it is easy to defendant to process other demands in time,
Improve demand efficiency.
Also include after step D：
After dissatisfied evaluation of the demand side to the first demand answer message is received, described first is reopened
The timing in monitoring time limit；Or, after satisfied evaluation of the demand side to the first demand answer message is received, receiving described
Scoring of the demand side to the first demand answer message.
After by arranging the dissatisfied evaluation in demand side, after reopening the timing in the first monitoring time limit, and satisfied evaluation
Evaluation marking mechanism, can fully improve the side of being resorted reply demand effect, raising demand platform communication efficiency.It is logical
Setting marking mechanism is crossed, demand information-reply ranking can be provided for the side of being resorted, improved demand and reply efficiency.
In step, the first demand message includes the address information of the side of being resorted；
Also include after step B：
When not replying the first demand message within the described first monitoring time limit, superior monitoring client sends described first
Demand message and within the described first monitoring time limit it is described be resorted Fang Wei and reply the first time-out of the first demand message disappear
Breath.
By arranging higher level's the monitoring regime, within the first monitoring time limit, in the case of not replying the first demand message, can be with
Superior monitoring client sends the first demand message and the first time exceeded message, and the higher level for alloing the side of being resorted understands in time first and tells
The unanswered time-out information of message is sought, the higher level for being easy to the side of being resorted supervises in time the side of being resorted to complete returning for the first demand message
It is multiple, or the reply for voluntarily processing the first demand message；The information communication of demand platform is improved, the reply effect of demand information is improved
Rate.
Also include in stepb：
The reception time according to the first demand message set for timing second monitor the time limit, described second
Timing time of the timing time in monitoring time limit more than the described first monitoring time limit；
Corresponding, step C also includes；
Stop the timing in the second monitoring time limit；
It is described receive the demand side to the satisfaction of the first demand answer message with the step of dissatisfied evaluation after,
Also include：
After dissatisfied evaluation of the demand side to the first demand answer message is received, described second is reopened
The timing in monitoring time limit；
First time exceeded message includes the address information of higher level's monitoring client；
The reception time according to the first demand message set for timing second monitor the time limit the step of it
Also include afterwards：
When not replying the first demand message within the described second monitoring time limit, to ultimate monitoring client described first is sent
Demand message and higher level's monitoring client and the Fang Wei that is resorted reply first demand within the described second monitoring time limit
Second time exceeded message of message.
By arranging two grades of supervisory systems, in higher level's monitoring client also untreated demand message, can be by ultimate prison
Control end sends the first demand message and the second time-out information, and the ultimate monitoring client for alloing the side of being resorted understands in time the first demand
The unanswered time-out information of message, the ultimate monitoring client for being easy to the side of being resorted supervises in time the side of being resorted to complete the first demand message
Reply, or the reply for voluntarily processing the first demand message；The information communication of demand platform is improved, the reply of demand information is improved
Efficiency.
It is detailed as shown in Figure 3 for the principle of above-mentioned time monitoring and higher level's the monitoring regime, in figure, produce in the first demand message
The first monitoring time limit and the second monitoring time limit are just set when raw, the first monitoring time limit was usually three working days, during the second monitoring
In limit generally higher than the first monitoring time limit, five working days are limited to during the second monitoring, are prescribed a time limit when detecting more than the first monitoring, then
New demand answer message is detected whether, if there is new demand answer message, then judges that demand side disappears to new demand answer
Whether breath is satisfied with, if demand side is satisfied with to new demand message, terminates；If the demand message that demand is rivals in a contest new is unsatisfied with, can
Dissatisfied to reply, dissatisfied information transmission can be given the side of being resorted by system, and restart the monitoring time limit of timing first and the
Two monitoring time limits.
Detecting more than the first monitoring time limit, and in the case of detecting without new demand message, superior prison
Control end sends the first demand message and the first time exceeded message, higher level's monitoring client here, generally is directed to the side of being resorted, and is told
The side of asking is usually concrete department, by taking school as an example, such as venue Central Department director；And higher level's monitoring client is generally its management neck
Lead department, such as department head (minister), it is also possible to vice-president etc..
After superior monitoring client sends the first demand message and the first time exceeded message, continue to detect whether more than second
Prescribe a time limit during monitoring, if more than the second monitoring time limit, then new demand answer message is detected whether, if having new demand to reply disappearing
Breath, then judge whether demand side is satisfied with to new demand answer message, if demand side is satisfied with to new demand message, terminate；
If the demand message that demand is rivals in a contest new is unsatisfied with, can reply dissatisfied, dissatisfied information transmission can be given the side of being resorted by system,
And restart the monitoring time limit of timing first and the second monitoring time limit.
Detecting more than the second monitoring time limit, and in the case of detecting without new demand answer message, to end
Pole monitoring client sends the first demand message and the second time exceeded message, ultimate monitoring client here, generally is directed to the side of being resorted,
The side of being resorted is usually concrete department, by taking school as an example, such as venue Central Department director；And higher level is generally its management leader
Department, such as department head (minister), it is also possible to vice-president etc.；And ultimate monitoring client is generally principal, if being with enterprise
Example, such as customer service department are director, and upper level is generally line manager, and ultimate monitoring client is generally vice president and general manager, when
So, other the superior and the subordinate's monitoring are also applied for.
So ultimate monitoring client is used as by principal, the demand message more than the second monitoring time limit can in time be understood,
And supervise higher level's monitoring client to process corresponding first demand message in time；Equally, higher level's monitoring client can also supervise it is corresponding under
Level personnel process corresponding first demand message.
Embodiment two：
Embodiment two, in one embodiment, as shown in figure 4, the Social behaviors demand information interacting method includes：
Step A, receives the first demand message that demand side sends；
Step B, sets according to the reception time of the first demand message and monitors the time limit for the first of timing；
Step C, replies the first demand message and generates the first demand answer message within the described first monitoring time limit；
Step d1, the timing for stopping the first monitoring time limit；
The second demand message that step d2, the reception demand policy send to the first demand answer message；
Step d3, the timing that the first monitoring time limit is reopened according to the reception time of the second demand message；
Step d4, described first monitoring the time limit in reply the second demand message and generate the second demand reply disappear
Breath；
The satisfaction and dissatisfied evaluation of step d5, the reception demand side to the second demand answer message.
Wherein, also include in step d4；
Stop the timing in the first monitoring time limit；
Also include after step d5：
After dissatisfied evaluation of the demand side to the second demand answer message is received, described first is reopened
The timing in monitoring time limit.
The second demand message includes the address information of the side of being resorted；
Step d3 also includes：
When not replying the second demand message within the described first monitoring time limit, superior monitoring client sends described second
Demand message and within the described first monitoring time limit it is described be resorted Fang Wei and reply the 3rd time-out of the second demand message disappear
Breath.
Embodiment three：
In embodiment three, the Social behaviors demand information interacting method includes：
Step A, receives the first demand message that demand side sends；
Step B, sets according to the reception time of the first demand message and monitors the time limit for the first of timing；
Step C, replies the first demand message and generates the first demand answer message within the described first monitoring time limit；
The evaluation of step e1, reception third party to the first demand answer message is given a mark.
Given a mark by evaluation of the third party to the first demand answer message, be easy to provide third party monitoring for demand platform,
The fair, just and accurate of demand platform is improved, demand platform communication efficiency is improved.
In step e1 specifically, as shown in figure 5, third party the first demand answer message can be carried out thumb up or point step on,
Or scoring.
Also include after step e1：
Step e2, the demand message according to the evaluation marking many major generals carry out ranking.
As shown in fig. 6, by third party the marking to demand message and ranking, be easy to the performance appraisal to the side of being resorted,
The raising side of being resorted vocational skills are improved, and improve demand platform communication efficiency.
Example IV：
In example IV, as shown in fig. 7, the Social behaviors demand information interacting method includes：
Step A, receives the first demand message that demand side sends；
Step B, sets according to the reception time of the first demand message and monitors the time limit for the first of timing；
Step f1, judges whether the first demand message belongs to the demand process field of this service end；
Step f2, if the first demand message is not belonging to the demand process field of this service end, forwards described first
Demand message meets the service end of demand process field to other；
If the first demand message is not belonging to the demand process field of this service end, first demand is forwarded
The step of message meets the service end of demand process field to other includes：
If the first demand message subproblem is not belonging to the demand process field of this service end；If or, described first
Demand message whole issue is not admitted to the demand process field of this service end and then forwards the first demand message full to other
The service end of sufficient demand process field.Neck is processed by judging whether the first demand message is not belonging to completely the demand of this service end
Domain and subproblem are not belonging to the demand process field of this service end, can be in order to service end to the promptly and accurately anti-of demand information
Feedback, improves demand platform and replys efficiency.The demand process field of this service end is not belonging in the first demand message only subproblem
In the case of, the part that can be replied by this service end in the first demand message for belonging to this service end demand process field is asked
Topic, is then forwarded to other service ends for meeting demand process field.
Wherein, also include after step f2：
Stop the timing in the first monitoring time limit.
Also include after step f1, if the first demand message belongs to the demand process field of this service end,
Then execution step C, replies the first demand message and generates the first demand and answer within the described first monitoring time limit
Multiple message；
Then execution step D, receives satisfaction and dissatisfied evaluation of the demand side to the first demand answer message.
Realized by the first monitoring arranged to the first demand message, responsible person can be supervised to reply the first demand as early as possible
Message, and satisfaction and dissatisfied evaluation of the demand side to the first demand answer message, can fully realize demand side to first
The result satisfaction of demand message acknowledgment, can improve the reply efficiency of demand message and the satisfaction of demand message.It is easy to tell
The communication of platform is asked, demand platform is linked up more generally.
Concrete scene figure may refer in embodiment one shown in Fig. 2, and demand side (classmate's first) is the first demand answer message
Thumb up, or point step on, or evaluate reply.
Wherein, also include after step c：Stop the timing in the first monitoring time limit；
By the way that within the first monitoring time limit, the side of being resorted on demand platform replies in time the situation of the first demand message
Under, stop the first timing for monitoring the time limit, it is possible to reduce adding up for monitoring time limit, it is easy to defendant to process other demands in time,
Improve demand efficiency.
Also include after step D：
After dissatisfied evaluation of the demand side to the first demand answer message is received, described first is reopened
The timing in monitoring time limit；Or, after satisfied evaluation of the demand side to the first demand answer message is received, receiving described
Scoring of the demand side to the first demand answer message.
After by arranging the dissatisfied evaluation in demand side, after reopening the timing in the first monitoring time limit, and satisfied evaluation
Evaluation marking mechanism, can fully improve the side of being resorted reply demand effect, raising demand platform communication efficiency.It is logical
Setting marking mechanism is crossed, demand information-reply ranking can be provided for the side of being resorted, improved demand and reply efficiency.
In step, the first demand message includes the address information of the side of being resorted；
Also include after step B：
When not replying the first demand message within the described first monitoring time limit, superior monitoring client sends described first
Demand message and within the described first monitoring time limit it is described be resorted Fang Wei and reply the first time-out of the first demand message disappear
Breath.
By arranging higher level's the monitoring regime, within the first monitoring time limit, in the case of not replying the first demand message, can be with
Superior monitoring client sends the first demand message and the first time exceeded message, and the higher level for alloing the side of being resorted understands in time first and tells
The unanswered time-out information of message is sought, the higher level for being easy to the side of being resorted supervises in time the side of being resorted to complete returning for the first demand message
It is multiple, or the reply for voluntarily processing the first demand message；The information communication of demand platform is improved, the reply effect of demand information is improved
Rate.
Also include in stepb：
The reception time according to the first demand message set for timing second monitor the time limit, described second
Timing time of the timing time in monitoring time limit more than the described first monitoring time limit；
Corresponding, step C also includes；
Stop the timing in the second monitoring time limit；
It is described receive the demand side to the satisfaction of the first demand answer message with the step of dissatisfied evaluation after,
Also include：
After dissatisfied evaluation of the demand side to the first demand answer message is received, described second is reopened
The timing in monitoring time limit；
First time exceeded message includes the address information of higher level's monitoring client；
The reception time according to the first demand message set for timing second monitor the time limit the step of it
Also include afterwards：
When not replying the first demand message within the described second monitoring time limit, to ultimate monitoring client described first is sent
Demand message and higher level's monitoring client and the Fang Wei that is resorted reply first demand within the described second monitoring time limit
Second time exceeded message of message.
By arranging two grades of supervisory systems, in higher level's monitoring client also untreated demand message, can be by ultimate prison
Control end sends the first demand message and the second time-out information, and the ultimate monitoring client for alloing the side of being resorted understands in time the first demand
The unanswered time-out information of message, the ultimate monitoring client for being easy to the side of being resorted supervises in time the side of being resorted to complete the first demand message
Reply, or the reply for voluntarily processing the first demand message；The information communication of demand platform is improved, the reply of demand information is improved
Efficiency.Its specific embodiment is referred to the description of embodiment one, will not be described here.
In addition, also including after step c：Step d1, the timing for stopping the first monitoring time limit；
The second demand message that step d2, the reception demand policy send to the first demand answer message；
Step d3, the timing that the first monitoring time limit is reopened according to the reception time of the second demand message；
Step d4, described first monitoring the time limit in reply the second demand message and generate the second demand reply disappear
Breath；
The satisfaction and dissatisfied evaluation of step d5, the reception demand side to the second demand answer message.
Wherein, also include after step d2；
Judge whether the second demand message belongs to the demand process field of this service end；
If the second demand message is not belonging to the demand process field of this service end, the second demand message is forwarded
Meet the service end of demand process field to other；If specifically, the second demand message subproblem is not belonging to this service
The demand process field at end；If or, the second demand message whole issue is not admitted to the demand process field of this service end,
Then forward the second demand message that the service end of demand process field is met to other.
Wherein, also include in step d4；
Stop the timing in the first monitoring time limit；
Also include after step d5：
After dissatisfied evaluation of the demand side to the second demand answer message is received, described first is reopened
The timing in monitoring time limit.
The second demand message includes the address information of the side of being resorted；
Step d3 also includes：
When not replying the second demand message within the described first monitoring time limit, superior monitoring client sends described second
Demand message and within the described first monitoring time limit it is described be resorted Fang Wei and reply the 3rd time-out of the second demand message disappear
Breath.Specific embodiment is referred to the statement of above-described embodiment two, will not be described here.
Embodiment five：
In embodiment five, as shown in figure 8, a kind of Social behaviors demand information interacting method is also provided, including：
Step A1, receives the first demand message that demand side sends；
Step B1, sets according to the reception time of the first demand message and monitors the time limit for the first of timing；
Step C1, described first monitoring the time limit in reply the first demand message and generate the first demand reply disappear
Breath；
Step D1, receives evaluation of the demand side to the first demand answer message.
After step D1, also include：
Receive scoring of the demand side to the first demand answer message；
By arranging demand message scoring on demand platform, can provide for the result of the first demand message
Feedback score mechanism, improves the communication efficiency of demand platform.
The description of the embodiment of the method by more than, those skilled in the art can be understood that the application can
Realize by the mode of software plus required general hardware platform, naturally it is also possible to by hardware, but in many cases the former
It is more preferably embodiment.Based on such understanding, the technical scheme of the application substantially to prior art makes tribute in other words
The part offered can be embodied in the form of software product, and the computer software product is stored in a storage medium, bag
Include some instructions to use so that a computer equipment (can be personal computer, server, or network equipment etc.) performs
The all or part of step of the application each embodiment methods described.And aforesaid storage medium includes：Read-only storage
(ROM), random access memory (RAM), magnetic disc or CD etc. are various can be with the medium of store program codes.
It is corresponding with a kind of Social behaviors demand information interacting method embodiment that the application is provided, present invention also provides
A kind of Social behaviors demand information interactive device, it is characterised in that include：
Receiving unit, receives the first demand message that demand side sends；
Setup unit, sets according to the reception time of the first demand message and monitors the time limit for the first of timing；
Judging unit, judges whether the first demand message belongs to the demand process field of this service end；
Retransmission unit, if the first demand message is not belonging to the demand process field of this service end, forwards described
One demand message meets the service end of demand process field to other.
Wherein, also include：
Signal generating unit, described first monitoring the time limit in reply the first demand message and generate the first demand reply disappear
Breath；
Evaluation unit, receives satisfaction and dissatisfied evaluation of the demand side to the first demand answer message；Wherein,
Retransmission unit, also includes：If the demand that the first demand message subproblem is not belonging to this service end processes neck
Domain；If or, the first demand message whole issue is not admitted to the demand process field of this service end, forwarding described first
Demand message meets the service end of demand process field to other.
Wherein, the setup unit is also connected with stopping timing unit：For stopping the timing in the first monitoring time limit；
The evaluation unit is also connected with restarting timing unit：It is used to answer first demand in the reception demand side
After the dissatisfied evaluation of multiple message, the timing in the first monitoring time limit is reopened.
Wherein, the setup unit is also connected with reporting unit, and it is used to not reply described within the described first monitoring time limit
During the first demand message, superior monitoring client sends the first demand message and monitors described in the time limit being told described first
Fang Wei is asked to reply the first time exceeded message of the first demand message；The first demand message includes that the address of the side of being resorted is believed
Breath；
The setup unit also includes：Set according to the reception time of the first demand message and supervised for the second of timing
Control time limit, the timing time in the second monitoring time limit monitors the timing time in time limit more than described first；
The stopping timing unit also including：Stop the timing in the second monitoring time limit；
The reclocking unit also includes：The first demand answer message is unsatisfied with the demand side is received
After evaluation, the timing in the second monitoring time limit is reopened；
The reporting unit also includes：When not replying the first demand message within the described second monitoring time limit, to end
Pole monitoring client sends the first demand message and higher level's monitoring client and described is resorted within the described second monitoring time limit
Side does not reply the second time exceeded message of the first demand message, and first time exceeded message includes that the address of higher level's monitoring client is believed
Breath.
Wherein, the receiving unit also includes：Receive what the demand policy sent to the first demand answer message
Second demand message；
Reclocking unit also includes：First monitoring is reopened according to the reception time of the second demand message
The timing in time limit；
Signal generating unit also includes：The second demand message is replied within the described first monitoring time limit and generate the second demand
Answer message；
Receiving unit also includes：Receive satisfaction of the demand side to the second demand answer message to comment with dissatisfied
Valency；
The judging unit also includes：Judge whether the second demand message belongs to the demand of this service end and process neck
Domain；
The retransmission unit includes：If the second demand message is not belonging to the demand process field of this service end, turn
Send out the second demand message described and meet the service end of demand process field to other.
Wherein, the reclocking unit also includes：
After dissatisfied evaluation of the demand side to the second demand answer message is received, described first is reopened
The timing in monitoring time limit；
The reporting unit also includes：When not replying the second demand message within the described first monitoring time limit, upwards
Level monitoring client sends the second demand message and the Fang Wei that is resorted replies described second within the described first monitoring time limit
3rd time exceeded message of demand message
The retransmission unit also includes：If the demand that the second demand message subproblem is not belonging to this service end is processed
Field；If or, the second demand message whole issue is not admitted to the demand process field of this service end, forwarding described
Two demand message meet the service end of demand process field to other.
Wherein, also include：
Marking unit, receives evaluation of the third party to the first demand answer message and gives a mark；
Ranking unit, according to the demand message described in many major generals of giving a mark of evaluating ranking is carried out.
The embodiment of the present invention also provides a kind of terminal, and terminal device includes memory, and one or more than one
Program, one of them or more than one program storage is configured to by one or more than one in memory
Reason device performs one or more than one program bag and contains the instruction for being used for carrying out following operation：
Receive the first demand message that demand side sends；
Set according to the reception time of the first demand message and monitor the time limit for the first of timing；
Judge whether the first demand message belongs to the demand process field of this service end；
If the first demand message is not belonging to the demand process field of this service end, the first demand message is forwarded
Meet the service end of demand process field to other.For convenience of description, various lists are divided into function when describing apparatus above
Unit describes respectively.Certainly, can be the function of each unit in same or multiple softwares and/or hardware when the application is implemented
Realize.
Each embodiment in this specification is described by the way of progressive, identical similar portion between each embodiment
Divide mutually referring to what each embodiment was stressed is the difference with other embodiment.Especially for device or
For system embodiment, because it is substantially similar to embodiment of the method, so describing fairly simple, related part is referring to method
The part explanation of embodiment.Apparatus and system embodiment described above is only schematic, wherein the conduct
Separating component explanation unit can be or may not be it is physically separate, can be as the part that unit shows or
Person may not be physical location, you can be located at a place, or can also be distributed on multiple NEs.Can be with root
The factually purpose for needing to select some or all of module therein to realize this embodiment scheme on border.Ordinary skill
Personnel are not in the case where creative work is paid, you can to understand and implement.
Embodiment in the embodiment of the present invention is being mutually combined without the enforcement that can intersect in the case of contradiction, specifically
Intersect the mode implemented not limit, the method that specific embodiment is referred to above-mentioned each embodiment will not be described here.
It is understood that the application can be used in numerous general or special purpose computing system environments or configuration.For example：It is individual
People's computer, server computer, handheld device or portable set, laptop device, multicomputer system, based on microprocessor
The system of device, set top box, programmable consumer-elcetronics devices, network PC, minicom, mainframe computer, include taking up an official post
DCE of what system or equipment etc..
The application can be described in the general context of computer executable instructions, such as program
Module.Usually, program module includes execution particular task or realizes routine, program, object, the group of particular abstract data type
Part, data structure etc..The application can also be in a distributed computing environment put into practice, in these DCEs, by
The remote processing devices connected by communication network are performing task.In a distributed computing environment, program module can be with
In local and remote computer-readable storage medium including including storage device.
It should be noted that herein, the relational terms of such as " first " and " second " or the like are used merely to one
Individual entity or operation make a distinction with another entity or operation, and not necessarily require or imply these entities or operate it
Between there is any this actual relation or order.And, term " including ", "comprising" or its any other variant are intended to
Cover including for nonexcludability, so that a series of process, method, article or equipment including key elements not only includes those
Key element, but also including other key elements being not expressly set out, or also include for this process, method, article or set
Standby intrinsic key element.In the absence of more restrictions, the key element for being limited by sentence "including a ...", it is not excluded that
Also there is other identical element in the process including the key element, method, article or equipment.
The above is only the specific embodiment of the application, is made skilled artisans appreciate that or realizing this Shen
Please.Various modifications to these embodiments will be apparent to one skilled in the art, as defined herein
General Principle can in other embodiments be realized in the case of without departing from spirit herein or scope.Therefore, the application
The embodiments shown herein is not intended to be limited to, and is to fit to and principles disclosed herein and features of novelty phase one
The most wide scope for causing.
The above is only the specific embodiment of the application, it is noted that for the ordinary skill people of the art
For member, on the premise of without departing from the application principle, some improvements and modifications can also be made, these improvements and modifications also should
It is considered as the protection domain of the application.
Claims (19)
1. a kind of Social behaviors demand information interacting method, it is characterised in that include：
Receive the first demand message that demand side sends；
Set according to the reception time of the first demand message and monitor the time limit for the first of timing；
Judge whether the first demand message belongs to the demand process field of this service end；
If the first demand message is not belonging to the demand process field of this service end, the first demand message is forwarded to it
He meets the service end of demand process field.
2. method according to claim 1, it is characterised in that the forwarding the first demand message is told to other satisfactions
The service end of process field is sought, is also included after step：
Stop the timing in the first monitoring time limit；
If the first demand message is not belonging to the demand process field of this service end, the first demand message is forwarded
The step of meeting the service end of demand process field to other includes：
If the first demand message subproblem is not belonging to the demand process field of this service end, first demand is forwarded
Message meets the service end of demand process field to other；Or,
If the first demand message whole issue is not admitted to the demand process field of this service end, described first is forwarded to tell
Ask message that the service end of demand process field is met to other.
3. method according to claim 2, it is characterised in that described to judge whether the first demand message belongs to this clothes
Also include after the step of demand process field at business end：
If the first demand message belongs to the demand process field of this service end；
The first demand message is replied within the described first monitoring time limit and generate the first demand answer message；
Receive satisfaction and dissatisfied evaluation of the demand side to the first demand answer message.
4. method according to claim 3, it is characterised in that described to reply described first within the described first monitoring time limit
Demand message and the step of produce the first demand answer message after, also include；
Stop the timing in the first monitoring time limit；
It is described receive the demand side to the satisfaction of the demand answer message with the step of dissatisfied evaluation after, also include：
After dissatisfied evaluation of the demand side to the first demand answer message is received, first monitoring is reopened
The timing in time limit.
5. method according to claim 4, it is characterised in that the step of the first demand message that the reception demand side sends
In rapid, the first demand message includes the address information of the side of being resorted；
The reception time according to the first demand message is set after the step of monitoring the time limit for the first of timing also
Including：
When not replying the first demand message within the described first monitoring time limit, superior monitoring client sends first demand
Message and described within the described first monitoring time limit it is resorted the first time exceeded message that Fang Wei replies the first demand message.
6. method according to claim 5, it is characterised in that the reception time according to the first demand message sets
Surely in the step of being used for the first monitoring time limit of timing, also include：
The reception time according to the first demand message sets and monitors time limit, second monitoring for the second of timing
Timing time of the timing time in time limit more than the described first monitoring time limit；
It is described to monitor the step of reply the first demand message in the time limit and produce the first demand answer message described first
Afterwards, also include；
Stop the timing in the second monitoring time limit；
It is described receive the demand side to the satisfaction of the first demand answer message with the step of dissatisfied evaluation after, also wrap
Include：
After dissatisfied evaluation of the demand side to the first demand answer message is received, second monitoring is reopened
The timing in time limit；
First time exceeded message includes the address information of higher level's monitoring client；
The reception time according to the first demand message is set after the step of monitoring the time limit for the second of timing also
Including：
When not replying the first demand message within the described second monitoring time limit, to ultimate monitoring client first demand is sent
Message and higher level's monitoring client and the Fang Wei that is resorted reply the first demand message within the described second monitoring time limit
The second time exceeded message.
7. method according to claim 3, it is characterised in that described to reply described first within the described first monitoring time limit
Demand message is simultaneously generated after the first demand answer message step, is also included：
Stop the timing in the first monitoring time limit；
Receive the second demand information that the demand policy sends to the first demand answer message；
The timing in the first monitoring time limit is reopened according to the reception time of the second demand message；
The second demand message is replied within the described first monitoring time limit and generate the second demand answer message；
Receive satisfaction and dissatisfied evaluation of the demand side to the second demand answer message；Or,
It is described the step of receive the second demand information that the demand policy sends to the first demand answer message after
Also include：
Judge whether the second demand message belongs to the demand process field of this service end；
If the second demand message is not belonging to the demand process field of this service end, the second demand message is forwarded to it
He meets the service end of demand process field；
Stop the timing in the first monitoring time limit.
8. method according to claim 7, it is characterised in that described to reply described second within the described first monitoring time limit
Demand message and the step of generate the second demand answer message after, also include；
Stop the timing in the first monitoring time limit；
It is described receive the demand side to the satisfaction of the second demand answer message with the step of dissatisfied evaluation after, also wrap
Include：
After dissatisfied evaluation of the demand side to the second demand answer message is received, first monitoring is reopened
The timing in time limit；
If the second demand message is not belonging to the demand process field of this service end, the first demand message is forwarded
The step of meeting the service end of demand process field to other includes：
If the second demand message subproblem is not belonging to the demand process field of this service end, first demand is forwarded
Message meets the service end of demand process field to other；Or,
If the second demand message whole issue is not admitted to the demand process field of this service end, described first is forwarded to tell
Ask message that the service end of demand process field is met to other.
9. method according to claim 8, it is characterised in that the reception demand side is replied first demand
In the step of secondary demand information of message, the second demand message includes the address information of the side of being resorted；
The reception time according to the second demand message is set after the step of monitoring the time limit for the first of timing also
Including：
When not replying the second demand message within the described first monitoring time limit, superior monitoring client sends second demand
Message and described within the described first monitoring time limit it is resorted the 3rd time exceeded message that Fang Wei replies the second demand message.
10. the method according to any one of claim 1-9, it is characterised in that described to answer within the described first monitoring time limit
The multiple first demand message is simultaneously generated after the first demand answer message step, is also included：
Receive evaluation of the third party to the first demand answer message to give a mark.
11. methods according to claim 10, it is characterised in that the reception third party replies first demand and disappears
The evaluation marking of breath, also includes after step：
Ranking is carried out according to the demand message described in many major generals of giving a mark of evaluating.
12. a kind of Social behaviors demand information interactive devices, it is characterised in that include：
Receiving unit, receives the first demand message that demand side sends；
Setup unit, sets according to the reception time of the first demand message and monitors the time limit for the first of timing；
Judging unit, judges whether the first demand message belongs to the demand process field of this service end；
Retransmission unit, if the first demand message is not belonging to the demand process field of this service end, forwards described first to tell
Ask message that the service end of demand process field is met to other.
13. devices according to claim 12, it is characterised in that also include：
Signal generating unit, replies the first demand message and generates the first demand answer message within the described first monitoring time limit；
Evaluation unit, receives satisfaction and dissatisfied evaluation of the demand side to the first demand answer message；Wherein,
Retransmission unit, also includes：If the first demand message subproblem is not belonging to the demand process field of this service end；
If or, the first demand message whole issue is not admitted to the demand process field of this service end, forwarding described first to tell
Ask message that the service end of demand process field is met to other.
14. devices according to claim 13, it is characterised in that the setup unit is also connected with stopping timing unit：With
In the timing for stopping the first monitoring time limit；
The evaluation unit is also connected with restarting timing unit：It is used to reply first demand in the reception demand side and disappears
After the dissatisfied evaluation of breath, the timing in the first monitoring time limit is reopened.
15. devices according to claim 14, it is characterised in that the setup unit is also connected with reporting unit, and it is used for
When not replying the first demand message within the described first monitoring time limit, superior monitoring client sends the first demand message
And monitor first time exceeded message for being resorted Fang Wei answers the first demand message in the time limit described first；Described
One demand message includes the address information of the side of being resorted；
The setup unit also includes：When setting the second monitoring for timing according to the reception time of the first demand message
Limit, the timing time in the second monitoring time limit monitors the timing time in time limit more than described first；
The stopping timing unit also including：Stop the timing in the second monitoring time limit；
The reclocking unit also includes：Receiving dissatisfied evaluation of the demand side to the first demand answer message
Afterwards, the timing in the second monitoring time limit is reopened；
The reporting unit also includes：When not replying the first demand message within the described second monitoring time limit, to ultimate prison
Control end sends the first demand message and higher level's monitoring client and described is resorted Fang Wei within the described second monitoring time limit
The second time exceeded message of the first demand message is replied, first time exceeded message includes the address information of higher level's monitoring client.
16. devices according to any one of claim 15, it is characterised in that the receiving unit also includes：Receive described
The second demand information that demand policy sends to the first demand answer message；
Reclocking unit also includes：The first monitoring time limit is reopened according to the reception time of the second demand message
Timing；
Signal generating unit also includes：The second demand message being replied within the described first monitoring time limit and generating the second demand reply
Message；
Receiving unit also includes：Receive satisfaction and dissatisfied evaluation of the demand side to the second demand answer message；
The judging unit also includes：Judge whether the second demand message belongs to the demand process field of this service end；
The retransmission unit includes：If the second demand message is not belonging to the demand process field of this service end, institute is forwarded
State the second demand message and meet the service end of demand process field to other.
17. devices according to claim 16, it is characterised in that the reclocking unit also includes：
After dissatisfied evaluation of the demand side to the second demand answer message is received, first monitoring is reopened
The timing in time limit；
The reporting unit also includes：When not replying the second demand message within the described first monitoring time limit, superior prison
Control end sends the second demand message and the Fang Wei that is resorted replies second demand within the described first monitoring time limit
3rd time exceeded message of message
The retransmission unit also includes：If the demand that the second demand message subproblem is not belonging to this service end processes neck
Domain；If or, the second demand message whole issue is not admitted to the demand process field of this service end, forwarding described second
Demand message meets the service end of demand process field to other.
18. devices according to any one of claim 12-17, also include：
Marking unit, receives evaluation of the third party to the first demand answer message and gives a mark；
Ranking unit, according to the demand message described in many major generals of giving a mark of evaluating ranking is carried out.
19. a kind of terminals, it is characterised in that terminal device includes memory, and one or more than one program, its
In one or more than one program storage in memory, and be configured to by one or more than one computing device institute
State one or more than one program bag contains the instruction for being used for carrying out following operation：
Receive the first demand message that demand side sends；
Set according to the reception time of the first demand message and monitor the time limit for the first of timing；
Judge whether the first demand message belongs to the demand process field of this service end；
If the first demand message is not belonging to the demand process field of this service end, the first demand message is forwarded to it
He meets the service end of demand process field.
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| CN108667713A (en) * | 2018-03-16 | 2018-10-16 | 平安科技（深圳）有限公司 | Public platform is attended a banquet overtime based reminding method, device, equipment and storage medium |
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| CN108667713A (en) * | 2018-03-16 | 2018-10-16 | 平安科技（深圳）有限公司 | Public platform is attended a banquet overtime based reminding method, device, equipment and storage medium |
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