CN106528367B - The monitoring method and device of object - Google Patents
The monitoring method and device of object Download PDFInfo
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- CN106528367B CN106528367B CN201510587590.7A CN201510587590A CN106528367B CN 106528367 B CN106528367 B CN 106528367B CN 201510587590 A CN201510587590 A CN 201510587590A CN 106528367 B CN106528367 B CN 106528367B
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Abstract
The invention relates to a kind of monitoring method of object and devices, the monitoring method is applied to monitoring system, the monitoring system includes first area and second area, wherein, first area is for showing at least one target object, second area is used to show at least one index parameter for the target object chosen, this method comprises: at least one index parameter for the target object that monitoring is chosen；When monitoring that index parameter meets setting condition, setting condition includes: that one or more index parameter in index parameter reaches preset threshold, executes predetermined registration operation to the target object chosen.Thus, it is possible to improve the timeliness and efficiency of maintenance, and save human resources.
Description
Technical field
This application involves field of computer technology more particularly to the monitoring methods and device of a kind of object.
Background technique
The services channels of conventional call centers include: phone channel and online service, however due to online service is at low cost,
Effect is good, and can complete many scripts in the impossible item of phone channel, and online service just becomes more and more common
Services channels.However, the service quality in order to guarantee online service, the relevant parameter for monitoring service object in real time just becomes first
It solves the problems, such as.
In traditional technology, the relevant parameter of service object can only be checked, and the quality for working as online service is when something goes wrong, needs
Artificial the quality of online service is safeguarded according to the relevant parameter checked, this affects the timeliness and efficiency of maintenance, and greatly
Consume human resources.
Summary of the invention
The embodiment of the present application provides the monitoring method and device of a kind of object, and the timeliness and effect of maintenance can be improved
Rate, and save human resources.
In a first aspect, providing a kind of monitoring method of object, the monitoring method is applied to monitoring system, the monitoring
System includes first area and second area, wherein and the first area is for showing at least one target object, described second
Region is used to show at least one index parameter for the target object chosen, which comprises
At least one index parameter for the target object chosen described in monitoring；
When monitoring that the index parameter meets setting condition, the setting condition includes: in the index parameter
One or more index parameter reaches preset threshold, executes predetermined registration operation to the target object chosen.
Second aspect, provides a kind of monitoring device of object, and the monitoring device is applied to monitoring system, the monitoring
System includes first area and second area, wherein and the first area is for showing at least one target object, described second
Region is used to show at least one index parameter for the target object chosen, and the monitoring device includes: monitoring unit and execution
Unit；
The monitoring unit, for monitoring at least one index parameter of the target object chosen；
The execution unit, for when the monitoring unit monitor the index parameter meet impose a condition when, it is described
Setting condition includes: that one or more index parameter in the index parameter reaches preset threshold, to the mesh chosen
It marks object and executes predetermined registration operation.
The monitoring method and device of object provided by the present application, when monitoring that the index parameter meets setting condition,
Predetermined registration operation automatically is executed to the target object, thus, it is possible to improve the timeliness and efficiency of maintenance, and saves manpower money
Source.
Detailed description of the invention
Fig. 1 is the schematic diagram of monitoring system provided by the present application；
Fig. 2 is one of the schematic diagram of target interface provided by the present application；
Fig. 3 is the two of the schematic diagram of target interface provided by the present application；
Fig. 4 is the three of the schematic diagram of target interface provided by the present application；
Fig. 5 is the four of the schematic diagram of target interface provided by the present application；
Fig. 6 is the five of the schematic diagram of target interface provided by the present application；
Fig. 7 is the status information schematic diagram of target object provided by the present application；
Fig. 8 is a kind of monitoring method flow chart for the object that embodiment provides of the application；
Fig. 9 is the monitoring device schematic diagram for the object that the application another kind embodiment provides.
Specific embodiment
To keep the purposes, technical schemes and advantages of the embodiment of the present application clearer, below in conjunction with the embodiment of the present application
In attached drawing, the technical scheme in the embodiment of the application is clearly and completely described, it is clear that described embodiment is
Some embodiments of the present application, instead of all the embodiments.Based on the embodiment in the application, those of ordinary skill in the art
Every other embodiment obtained without making creative work, shall fall in the protection scope of this application.
To be further explained below in conjunction with attached drawing with specific embodiment convenient for the understanding to the embodiment of the present application
Bright, embodiment does not constitute the restriction to the embodiment of the present application.
The monitoring method of object provided by the embodiments of the present application is applied to monitoring system shown in FIG. 1, in Fig. 1, monitoring system
System includes: first area and second area, wherein first area is for showing at least one target object, herein, target object
It can be user, account and the account etc. for indicating independent part for indicating with natural person relevant independent part.Herein
In specification, it is illustrated with target object for target user.
It should be noted that monitoring system can search at least one mesh that above-mentioned first area is shown by two ways
Object: first way is marked, the search information that user inputs in the search box of first area is received, according to described search information
Search at least one target object；For example, monitoring system can be according to the flower name of target object, to search corresponding target
Object；The second way receives the operational order that user executes in the navigation hierarchical structure figure of first area, according to the behaviour
Make instruction and searches at least one target object.Such as, can judge the dimension chosen according to click commands, such as " technical ability group " or
" administrative group ", shows the node under the dimension, wherein the node includes sub- dimension and target object, and can be opened up under sub- dimension
Show one or more target objects；Later according to the click commands of node, to search corresponding object.
It should be noted that above-mentioned user then can be the account for being currently logged into monitoring system, in this application, it is assumed that
The user possesses the permission for checking the index parameter of all target objects.
In Fig. 1, second area is used to show at least one index parameter for the target object chosen, wherein this at least one
A index parameter can be as shown in table 1.
Table 1
It should be noted that at least one index parameter for the target object chosen shown in second area, monitoring
System can receive user to the operational order of any index parameter at least one index parameter, and be referred to according to the operation
It enables, displaying target interface, which includes the sub- content information and/or operation button of any index parameter.
For example, at least one index parameter of the target object chosen second area shown, when receiving use
When family is to the click commands of " current session number ", shows one of the schematic diagram of target interface shown in Fig. 2, in Fig. 2, can wrap
Include operation button: " checking ", " switching " and " intervention ".Wherein, when receiving click commands of the user to " checking ", choosing is shown
In target object and session interface by service object；When receiving click commands of the user to " switching ", will currently can
Words are transferred to other target objects, are accepted by other target objects；When receiving click commands of the user to " intervention ", then by
Active user accepts the service for the target object chosen, and active user herein then can be the account for logging on to monitoring system.
As previous example shows target interface shown in Fig. 3 when receiving click commands of the user to " on-line time "
Schematic diagram two, Fig. 3 in, respectively illustrate three time points that the target object chosen executes online operation.Similarly, when connecing
When receiving click commands of the user to " application offline time ", the three of the schematic diagram of target interface shown in Fig. 4 are shown；Work as reception
When to user to the click commands of " accumulative response amount ", " active switching amount ", " overtime switching amount " and " overlength dialogue amount ", show
The four of the schematic diagram of target interface shown in fig. 5；When receiving click commands of the user to " real time error amount ", Fig. 6 is shown
Shown in target interface schematic diagram five, Fig. 6 in illustrate Monitoring Rules and the sentence that is hit simultaneously.For example, it supervises
Examining system carries out quality inspection according at least one preset Monitoring Rules, to the information content for the target object output chosen,
If the first sentence of the information content does not meet the first Monitoring Rules in above-mentioned Monitoring Rules, first sentence and the first prison are shown
Gauge is then.
It should be noted that first area can also include the control button for the target object chosen.For example, the control
Button processed may include: " offline " and " online ".Wherein, when receiving click commands of the user to " offline ", if choose
" current state " of target object is online state, then the target object can be forced to be in vacationette and hang up or hang up offline shape
State；When receiving click commands of the user to " online " button, if " current state " of the target object chosen is offline shape
State can then force the target object to be in online state.
In addition, the monitoring system in Fig. 1 can also include: third region.The five of target object are illustrated in third region
Kind status information: online, offline, vacationette, vacationette are hung up and offline hang-up.The status information of target object shown in Figure 7
Schematic diagram, in Fig. 7, presence can be switched to vacationette and hang up or offline suspended state；Vacationette suspended state and offline extension
The state of rising can be switched to vacationette state or off-line state respectively again；Vacationette state or off-line state can directly switch
For online state.
In Fig. 7, presence refers to that monitoring system sets online state for target object according to setting instruction, but current
The instruction for setting target object to vacationette state or off-line state is not received also；Off-line state refers to that monitoring system does not receive
To the instruction for setting target object to online state, or according to setting instruction by the state of target object be set as from
Linear state, and the off-line state comes into force；In addition, there is no corresponding by service object for the target object in off-line state,
And monitoring system will not increase newly by service object；Offline suspended state refers to: monitoring system, which has been received, sets target object
It is set to the instruction of off-line state, but there is also corresponding by service object for target object, the target pair in offline suspended state
As monitoring system is not newly-increased by service object to it；Vacationette state refers to: monitoring system has been received, and target object is arranged
It for the instruction of vacationette state, but does not currently receive the instruction for setting target object to online state also, is in vacationette state
Target object there is no corresponding by service object；Vacationette suspended state refers to that monitoring system has been received target object
It is set as the instruction of vacationette state, but there is also corresponding by service object for target object, the target object in vacationette state,
Monitoring system will not be newly-increased by service object to it.
Specifically, the status information that monitoring system can be chosen in third region according to the user received, screening the
The target object chosen shown in two regions.
It returns in Fig. 1, the monitoring system in Fig. 1 can also include: the fourth region, and the fourth region illustrates target object
Update cycle, the update cycle are also referred to as automatic refreshing frequency.I.e. monitoring system can be according to the user setting received more
The new period updates at least one index parameter for the target object chosen shown in second area.
Fig. 8 is a kind of monitoring method flow chart for the object that embodiment provides of the application.The executing subject of the method can
The equipment with processing capacity: server or system or device, such as monitoring system is thought, as shown in figure 8, the method has
Body may include:
Step 810, at least one index parameter for the target object chosen described in monitoring.
For example, as shown in Figure 1, monitoring system can monitor at least one following index ginseng of second area displaying
Number: flower name, current state, current session number, real time error amount, on-line time, application offline time, accumulative response amount, master
The turn amount of connecing, overtime switching amount, overlength dialogue amount, average dialog duration, accumulative online time, accumulative vacationette duration, add up it is small
Not hang up duration and accumulative offline hang-up duration.
Step 820, when monitoring that the index parameter meets setting condition, the setting condition includes: the index
One or more index parameter in parameter reaches preset threshold, executes predetermined registration operation to the target object chosen.
Herein, when monitoring multiple index parameters, then the number of preset threshold can be one or more.I.e. multiple fingers
It includes: that multiple index parameters reach a preset threshold or multiple index parameters reach each that mark parameter, which reaches preset threshold,
From preset threshold etc., wherein preset threshold can be set based on experience value.
In addition, the predetermined registration operation includes at least one following operation: forcing switch over operation, force off-line operation, force
Online operation, intrusion operate and toll breakdown operation.
Wherein, switch over operation is forced to refer to that the session for the target object that will currently choose is transferred to other target objects, by
Other target objects accept the session for the target object currently chosen.With when an index parameter reaches preset threshold, to choosing
In target object execute force switch over operation for, it is assumed that an index parameter be " real time error amount ", preset threshold 5
Item then executes pressure to the target object chosen then when " the real time error amount " that monitors the target object chosen reaches 5
Switch over operation.
Off-line operation is forced to refer to that the target object that will currently choose is set as vacationette hang-up or offline suspended state.With
When two indices parameter respectively reaches respective preset threshold, the target object chosen is executed and is forced for off-line operation,
Assuming that two indices parameter be respectively " current state " and " overtime switching amount ", and be two indices parameter respectively set preset
Threshold value is respectively as follows: that online and 10 is logical, then when monitoring that the target object chosen is " online " state and " overtime switching amount " reaches
10 it is logical when, the target object chosen is executed and forces off-line operation.
Forcing online operation to refer to forces the target object that will currently choose to be set as online state.To join in two indices
When number respectively reaches respective preset threshold, the target object chosen is executed and is forced for online operation, it is assumed that two indices
Parameter is respectively " current state " and " accumulative vacationette duration ", and is the preset threshold difference that two indices parameter is respectively set
Are as follows: it is offline and 30 minutes, then when monitoring that the target object chosen is " offline " state and " adding up vacationette duration " reaches 30 points
Zhong Shi executes the target object chosen and forces online operation.
Intrusion operation refer to active user is added to the target object currently chosen with by the session of service object, from
And tripartite's session is generated, active user herein then can be the account for logging on to monitoring system.In index parameter
When sub- content information reaches preset threshold, for the target object chosen executes intrusion operation, it is assumed that an index parameter
For " real time error amount ", then the sub- content information of index parameter can be with are as follows: the sentence being hit, preset threshold can be default word
Language (e.g., uncivil word), then when monitoring being hit sentence and when default word matches, then recognizing for the target object chosen
Reach preset threshold for the sub- content information of index parameter, then intrusion operation is executed to the target object chosen.
It tolls breakdown operation and refers to that pressure rejects the target object currently chosen from the session by service object, by other
Target object accepts above-mentioned session, and executes to the target object currently chosen and force off-line operation.In an index parameter
Sub- content information when reaching preset threshold, the target object execution chosen is tolled breakdown for operation, it is assumed that index ginseng
Number is " real time error amount ", then the sub- content information of index parameter can be with are as follows: the sentence being hit, preset threshold can be default
Word (e.g., uncivil word), then when monitor the target object chosen be hit sentence and when default word matches, then
Think that the sub- content information of index parameter reaches preset threshold, then operation is tolled breakdown to the target object execution chosen.
It should be noted that, although above-described embodiment illustrates the application's for monitoring one or two index parameters
Specific embodiment, but the application to this and is not construed as limiting.In practical applications, multiple index parameters can also be monitored, this is more
A index parameter can correspond to a preset threshold, can also correspond to multiple, and the monitoring method of multiple index parameters is similar, herein
It does not repeat again.
Optionally, the method can also include:
The status information that user chooses in the third region is received, according to the state information, to the mesh chosen
Mark object is screened；
At least one index parameter of the target object after screening is shown in the second area.
As an example it is assumed that the second area of monitoring system illustrates at least one index for the target object that 3 are chosen
Parameter, which includes: object 1, object 2 and object 3, and assumes the current state difference of 3 target objects
Are as follows: it is offline, online and offline.And when if to receive status information that user chooses in third region be " online ", to choosing
Target object screened, e.g., remove object 1 and object 3, then second area show object 2 at least one index parameter.
Optionally, the method can also include:
Receive the update cycle that user inputs in the fourth region；
When reaching the update cycle, the target object chosen shown in the second area is updated at least
One index parameter.
Such as previous example, it is assumed that receiving user in the update cycle that the fourth region inputs is 10 minutes, then every 10 points
Clock updates at least one index parameter of object 1, object 2 and object 3 shown in a second area.
The monitoring method of object provided by the present application, when monitoring that the index parameter meets setting condition, automatically
Predetermined registration operation is executed to the target object, thus, it is possible to improve the timeliness and efficiency of maintenance, and saves human resources.
Accordingly with the monitoring method of above-mentioned object, the monitoring device for a kind of object that the embodiment of the present application also provides, should
Monitoring device is applied to monitoring system shown in FIG. 1, as shown in figure 9, the monitoring device includes: monitoring unit 901 and executes list
Member 902.
Monitoring unit 901, for monitoring at least one index parameter for the target object chosen.
Execution unit 902, for when monitoring unit 901 monitor the index parameter meet impose a condition when, it is described to set
Fixed condition includes: that one or more index parameter in the index parameter reaches preset threshold, to the target chosen
Object executes predetermined registration operation.
Wherein, above-mentioned predetermined registration operation includes at least one following operation: forcing switch over operation, forces off-line operation, forces
Online operation, intrusion operate and toll breakdown operation.And These parameters parameter may include: colored name, current state, current session people
Number, real time error amount, on-line time, application offline time, accumulative response amount, active switching amount, overtime switching amount, overlength dialogue
When amount, average dialog duration, accumulative online time, accumulative vacationette duration, accumulative vacationette hang up duration and add up offline hang up
It is long.
Optionally, the monitoring system further include: third region, described device further include: the first receiving unit 903 and exhibition
Show unit 904.
First receiving unit 903, the status information chosen for receiving user in the third region, according to the state
Information screens the target object chosen.
Display unit 904, for showing at least one index parameter of the target object after screening in the second area.
Optionally, the monitoring system further include: the fourth region, described device further include: the second receiving unit 905 and more
New unit 906.
Second receiving unit 905, the update cycle inputted for receiving user in the fourth region.
Updating unit 906, for updating described the when reaching the received update cycle of the second receiving unit 905
At least one index parameter of the target object chosen shown in two regions.
The function of each functional module of the embodiment of the present application device, can be by each step of above method embodiment come real
Existing, therefore, the specific work process of device provided by the present application does not repeat again herein.
The monitoring device of object provided by the present application, at least one for the target object that the monitoring of monitoring unit 901 is chosen refer to
Mark parameter；For execution unit 902 when monitoring that the index parameter meets setting condition, the setting condition includes: the finger
One or more index parameter in mark parameter reaches preset threshold, executes predetermined registration operation to the target object chosen.
Thus, it is possible to improve the timeliness and efficiency of maintenance, and save human resources.
Professional should further appreciate that, described in conjunction with the examples disclosed in the embodiments of the present disclosure
Object and algorithm steps, can be realized with electronic hardware, computer software, or a combination of the two, hard in order to clearly demonstrate
The interchangeability of part and software generally describes each exemplary composition and step according to function in the above description.
These functions are implemented in hardware or software actually, the specific application and design constraint depending on technical solution.
Professional technician can use different methods to achieve the described function each specific application, but this realization
It is not considered that exceeding scope of the present application.
The step of method described in conjunction with the examples disclosed in this document or algorithm, can be executed with hardware, processor
The combination of software module or the two is implemented.Software module can be placed in random access memory (RAM), memory, read-only memory
(ROM), electrically programmable ROM, electrically erasable ROM, register, hard disk, moveable magnetic disc, CD-ROM or technical field
In any other form of storage medium well known to interior.
Above-described specific embodiment has carried out further the purpose of the application, technical scheme and beneficial effects
It is described in detail, it should be understood that being not used to limit the application the foregoing is merely the specific embodiment of the application
Protection scope, within the spirit and principles of this application, any modification, equivalent substitution, improvement and etc. done should all include
Within the scope of protection of this application.
Claims (10)
1. a kind of monitoring method of object, which is characterized in that the monitoring method is applied to monitoring system, the monitoring system packet
Include first area and second area, wherein the first area is for showing at least one target object, the target of the displaying
Object is the service object for the service that provides, and the second area is used to show at least one index ginseng for the target object chosen
Number, which comprises
At least one index parameter for the target object chosen described in monitoring；
When monitoring that the index parameter meets setting condition, the setting condition includes: one in the index parameter
Or multiple index parameters reach preset threshold, execute predetermined registration operation to the target object chosen.
2. monitoring method according to claim 1, which is characterized in that the predetermined registration operation includes at least one following behaviour
Make:
Switch over operation is forced, off-line operation is forced, forces online operation, intrusion operation and toll breakdown operation.
3. monitoring method according to claim 1, which is characterized in that the index parameter include: colored name, current state,
Current session number, real time error amount, on-line time, application offline time, accumulative response amount, active switching amount, time-out switching
Amount, overlength dialogue amount, average dialog duration, accumulative online time, accumulative vacationette duration, accumulative vacationette are hung up duration and are added up
It is offline to hang up duration.
4. monitoring method according to claim 1-3, which is characterized in that the monitoring system further include: third
Region, the method also includes:
The status information that user chooses in the third region is received, according to the state information, to the target pair chosen
As being screened；
At least one index parameter of the target object after screening is shown in the second area.
5. monitoring method according to claim 1-3, which is characterized in that the monitoring system further include: the 4th
Region, the method also includes:
Receive the update cycle that user inputs in the fourth region；
When reaching the update cycle, at least one of the target object chosen shown in the second area is updated
Index parameter.
6. a kind of monitoring device of object, which is characterized in that the monitoring device is applied to monitoring system, the monitoring system packet
Include first area and second area, wherein the first area is for showing at least one target object, the target of the displaying
Object is the service object for the service that provides, and the second area is used to show at least one index ginseng for the target object chosen
Number, the monitoring device includes: monitoring unit and execution unit；
The monitoring unit, for monitoring at least one index parameter of the target object chosen；
The execution unit, for when the monitoring unit monitor the index parameter meet impose a condition when, the setting
Condition includes: that one or more index parameter in the index parameter reaches preset threshold, to the target pair chosen
As executing predetermined registration operation.
7. monitoring device according to claim 6, which is characterized in that the predetermined registration operation includes at least one following behaviour
Make:
Switch over operation is forced, off-line operation is forced, forces online operation, intrusion operation and toll breakdown operation.
8. monitoring device according to claim 6, which is characterized in that the index parameter include: colored name, current state,
Current session number, real time error amount, on-line time, application offline time, accumulative response amount, active switching amount, time-out switching
Amount, overlength dialogue amount, average dialog duration, accumulative online time, accumulative vacationette duration, accumulative vacationette are hung up duration and are added up
It is offline to hang up duration.
9. according to the described in any item monitoring devices of claim 6-8, which is characterized in that the monitoring system further include: third
Region, described device further include: the first receiving unit and display unit；
First receiving unit, the status information chosen for receiving user in the third region are believed according to the state
Breath, screens the target object chosen；
The display unit, for showing at least one index parameter of the target object after screening in the second area.
10. according to the described in any item monitoring devices of claim 6-8, which is characterized in that the monitoring system further include: the 4th
Region, described device further include: the second receiving unit and updating unit；
Second receiving unit, the update cycle inputted for receiving user in the fourth region；
The updating unit, for updating described second when reaching the second receiving unit received update cycle
At least one index parameter of the target object chosen shown in region.
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| CN104834582A (en) * | 2015-05-19 | 2015-08-12 | 上海玖道信息科技股份有限公司 | Monitoring event display method |
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| JP4310070B2 (en) * | 2002-04-26 | 2009-08-05 | 株式会社日立製作所 | Storage system operation management method |
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| CN103513983A (en) * | 2012-06-25 | 2014-01-15 | 国际商业机器公司 | Method and system for predictive alert threshold determination tool |
| CN104657249A (en) * | 2013-11-15 | 2015-05-27 | 计渝 | Intelligent terminal monitoring method and related apparatus |
| CN104699863A (en) * | 2015-04-08 | 2015-06-10 | 上海玖道信息科技股份有限公司 | Webpage data display system |
| CN104834582A (en) * | 2015-05-19 | 2015-08-12 | 上海玖道信息科技股份有限公司 | Monitoring event display method |
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