CN106506568A - Information interaction system - Google Patents
Information interaction system Download PDFInfo
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- CN106506568A CN106506568A CN201510560574.9A CN201510560574A CN106506568A CN 106506568 A CN106506568 A CN 106506568A CN 201510560574 A CN201510560574 A CN 201510560574A CN 106506568 A CN106506568 A CN 106506568A
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- Prior art keywords
- information
- public number
- module
- client
- message
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/10—Protocols in which an application is distributed across nodes in the network
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/14—Session management
Abstract
Present disclose provides a kind of information interaction system, for being interacted with client by public number；Described information interactive system includes an interactive server and a background server；Wherein, the interactive server includes：Receiver module, for receiving the information that client sends to the public number from public number service platform；Acquisition module, the information for being received according to the receiver module generate a solicited message and send；Sending module, for receiving a response message and the response message being sent to the client by public number service platform using the public number；The background server includes：Processing module, for receiving the solicited message that the acquisition module sends, and sends to the sending module according to the corresponding response message of solicited message generation.The disclosure can provide more preferable public number interactive service.
Description
Technical field
It relates to communication technical field, and in particular to a kind of information interaction system.
Background technology
With the continuous development of information technology, the function of communication application program becomes increasingly abundant.Now, lead to
Letter application program is no longer simple as chat tool, but develop into collection exchange, consulting,
The services such as amusement, search, ecommerce, office cooperation, corporate client service and marketing are integrated
Synthesization information platform.
In order to preferably be interacted with colony client, public number and public number service platform should
Transport and give birth to.Enterprise, can be with profit after the public number that public number service platform applies for application account number
Word, picture, voice etc. is carried out on public number service platform between its customer group with public number
The comprehensive interaction of information, communication, to meet demand of the enterprise to aspects such as marketing and customer services.
For the public number of enterprise-level, public number developer generally requires two class services of deployment：One class is
For the core business service that the carrying out of the various requests from public number is processed, a class is by the public
Number interactive service interacted and client between.For example, pass through the public in above-mentioned interactive service
Number receive client information, core business service to receive information be analyzed process after meet with a response
Response message is back to client finally by interactive service by information, completes to interact with client.
As shown in fig. 1, in prior art, above-mentioned two classes service is usually deployed in same service
On device, without making a distinction so that server stress faces dual-pressure, particularly for logical
Cross public number service platform and customer communication frequently public number, its corresponding server process core industry
The ability of business can be decreased obviously.For such information interactive system framework, on the one hand, be unfavorable for developing
The exploitation that personnel are serviced to core business, on the other hand, is unfavorable for providing preferably interaction clothes to client
Business.Further, since between the corresponding server of public number be independent, and then each public number interaction phase
Also it is mutually isolated between the information of pass, it is impossible to realize sharing, this is for multiple under same enterprise
It is very unfavorable that the coupling of public number business is expanded.
Content of the invention
The purpose of the disclosure is to provide a kind of information interaction system, at least to a certain extent gram
Take due to correlation technique restriction and defect and caused one or more problems.
Other characteristics of the disclosure and advantage will be apparent from by detailed description below, or partly
The acquistion by the practice of the disclosure.
According to the first aspect of the disclosure, there is provided a kind of information interaction system, for by public number with
Client interacts；Described information interactive system includes independent interactive server and background service
Device；Wherein：
The interactive server includes：
Receiver module, for receiving the letter that client sends to the public number from public number service platform
Breath；
Acquisition module, it is concurrent that the information for being received according to the receiver module generates a solicited message
Go out；
Sending module, for receiving a response message and utilizing the public by public number service platform
Number the response message is sent to the client；
The background server includes：
Processing module, for receiving the solicited message that the acquisition module sends, and according to the request
Information generates corresponding response message and sends to the sending module.
In a kind of exemplary embodiment of the disclosure, the interactive server also includes：
MySQL database, with one first level of security, for storing first kind data message；
NoSQL databases, with one second level of security, for storing Second Type data message；
Wherein, first level of security is higher than second level of security, the first kind data
Access rights needed for the information Second Type data message is higher, the Second Type data letter
It is higher that breath is accessed for the frequency first kind data message.
In a kind of exemplary embodiment of the disclosure, the first kind data message is high access right data
Information, in recording including Administrator Info, customer information, multimedia file parameter and client trading
One or more；In the present invention, the high access right data information refers to public number and client
Between carry out in information interactive process be accessed or transfer wait operating frequency be less than predeterminated frequency, but due to
Need to have the data message of security requirements, wherein described information comprising factors such as customer privacies
Interaction includes：Public number customer in response demand and carry out interactive process, public number is actively to visitor
Send process of information etc. with charge free in family.
The Second Type data message is high access frequency data message, disappears including client and public number
Breath, public number parameter information, COM1, machine response message, payment voucher and service chaining
In one or more.In the present invention, the high access frequency data message refers to public number with visitor
Carry out between family in information interactive process be accessed or transfer wait operating frequency be higher than predeterminated frequency number
It is believed that ceasing, wherein described information interactive process includes：Public number customer in response demand and carry out mutual
Dynamic process, public number actively send process of information etc. with charge free to client.
In a kind of exemplary embodiment of the disclosure, the interactive server also includes：
NAS databases, for storing filing data information.
In a kind of exemplary embodiment of the disclosure, the filing data information include multimedia file,
One or more in business handling data, guest operation record and journal file.
In a kind of exemplary embodiment of the disclosure, the public number is multiple, and all public numbers share each described
Database.
In a kind of exemplary embodiment of the disclosure, the interactive server also includes：
Judge module, for judging the type of the information of the receiver module reception：
If the judge module judges that the information that the receiver module is received belongs to automatic-answering back device scope,
The acquisition module generates one first solicited message and sends；
If the judge module judges that the information that the receiver module is received belongs to business handling scope,
The acquisition module generates one second solicited message and sends；
If the judge module judges that the information that the receiver module is received belongs to artificial answer scope,
The acquisition module generates one the 3rd solicited message and sends.
In a kind of exemplary embodiment of the disclosure, the processing module includes：
Information provides unit, for providing corresponding machine response message according to first solicited message
As the response message；
Business handling unit, for handling corresponding business according to second solicited message, and by industry
Business handles information as the response message；
Manual service center, for assuming the 3rd solicited message and receiving to the manual service
The information of center input is used as the response message.
In a kind of exemplary embodiment of the disclosure, the background server also includes：
Pushing module, generates a pushed information and sends to institute for receiving the instruction of public number keeper
State processing module,
The processing module receives the pushed information, and generates corresponding sound according to the pushed information
Information is answered to send to the sending module.
In a kind of exemplary embodiment of the disclosure, there is the data message public number source to identify, only
Source public number mark corresponding with the public number source mark has the access to corresponding data information
Authority.
In a kind of exemplary embodiment of the disclosure, the interactive server also includes：
Study module, is connected with each database, for being opened according to the instruction of public number keeper
Access rights of the specified public number to total data information.
In a kind of exemplary embodiment of the disclosure, the interactive server also includes：
Study module, is connected with each database, for being opened according to the instruction of public number keeper
Access rights of the specified public number to the data message of specific objective client.
In a kind of exemplary embodiment of the disclosure, described information interactive system also includes：
Customer service module, including multiple customer service systems that priority reduces successively；The customer service module is used for
When the client seeks customer service, the preferential customer service system using limit priority carries out response,
The customer service system of other priority carries out response when the customer service system of a upper priority cannot be replied.
In a kind of exemplary embodiment of the disclosure, be also stored with the NoSQL databases customer service
Data are set, and the customer service system are increased or decreased for setting and change the excellent of the customer service system
First level.
In a kind of exemplary embodiment of the disclosure, the public number service platform includes wechat public number
Service platform or microblogging public number service platform.
In information interaction system in disclosure exemplary embodiment, by arranging relatively independent interaction
Server and background server, realize being separated from each other for interactive service and core business, the two mutual not shadow
Ring, two kinds of services can be optimized, and then the information interaction system of enterprise can be caused integrally to locate
Reason ability gets a promotion.Meanwhile, separate hierarchy will be also caused in public number interaction
Security lifted.
Further, public number intercorrelation information can also be classified in disclosure embodiment
Storage, while the external security of the information that increased, also effectively improves the speed of information reading
Degree.Public number source mark is provided with data, it is stipulated that only with the source mark corresponding public number
There are the access rights to the data message, so as to further increase the Information Security of internal system
Management.Meanwhile, the study module according to the increase in demand of public number keeper is ensureing internal information
On foundation for security, the shared of internal information and mutually study can be realized again, such that it is able to pass through big number
Global Information is utilized to provide preferably interaction clothes for client according to analysis and the automatically technological synthesis such as study
Business experience.
Additionally, the customer service module that new architecture is set in disclosure embodiment, can also be passed through, so as to can
Preferred customer service system is provided as client as far as possible, therefore can cause the customer experience of public number
Greatly promote.
Description of the drawings
Describe its exemplary embodiment in detail by referring to accompanying drawing, above and other feature of the disclosure and
Advantage will be apparent from.
Fig. 1 is the configuration diagram of information interaction system in prior art.
Fig. 2 is a kind of configuration diagram of information interaction system in disclosure exemplary embodiment.
Fig. 3 is a kind of module diagram of information interaction system in disclosure exemplary embodiment.
Fig. 4 is a kind of topological structure schematic diagram of information interaction system in disclosure exemplary embodiment.
Fig. 5 is the module diagram of another kind of information interaction system in disclosure exemplary embodiment.
Fig. 6 is that the topological structure of another kind of information interaction system in disclosure exemplary embodiment is illustrated
Figure.
Fig. 7 is a kind of customer service system switching flow schematic diagram in disclosure exemplary embodiment.
Specific embodiment
Exemplary embodiment is described more fully with referring now to accompanying drawing.However, exemplary embodiment energy
Enough implement in a variety of forms, and be not understood as limited to embodiment set forth herein；Conversely, carrying
Cause the disclosure will fully and completely for these embodiments, and will be comprehensive for the design of exemplary embodiment
Convey to those skilled in the art.In figure, in order to clear, exaggerate, deform or simplify shape
Shape size and annexation.In figure, identical reference represents same or similar structure, thus
Their detailed description will be omitted.
Additionally, described feature, structure or step can be combined at one in any suitable manner
Or in more embodiments.In the following description, there is provided many details are so as to being given to the disclosure
Embodiment fully understand.It will be appreciated, however, by one skilled in the art that the disclosure can be put into practice
Technical scheme without the specific detail in one or more, or other sides can be adopted
Method, step, structure etc..
A kind of information interaction system is provided in this exemplary embodiment, for by public number and client
Interact.With reference to shown in Fig. 2, described information interactive system mainly include interactive server and
Background server.Separate between interactive server and background server, process respective business respectively.
For example, interactive server is principally dedicated to realize that interactive service, background server are principally dedicated to basis
Request processing core business.Below by the interactive server and background service in this exemplary embodiment
Device is described in detail.
Interactive server is mainly used in as offer interaction between background server and public number service platform
Passage, with reference to shown in Fig. 3 and Fig. 4, in this exemplary embodiment, the interactive server
Mainly include receiver module, acquisition module and sending module.Wherein, receiver module is mainly used in certainly
Public number service platform receives the information that client sends to the public number；Acquisition module is mainly used in root
A solicited message is generated according to the information that the receiver module is received and is sent；Sending module is mainly used in connecing
Receive a response message and the response message is sent out using the public number by public number service platform
Give the client.Background server can process interactive service, and which mainly includes processing module,
Processing module is used for receiving the solicited message that the acquisition module sends, and is given birth to according to the solicited message
Send to the sending module into corresponding response message.
It is wechat public number with the public number, the public number service platform is that wechat server is
Example, as a example by client handles the insurance business of T enterprises by wechat public number：
Client is obtained by the mobile terminals such as mobile phone or other equipment first and pays close attention to T enterprises and handles guarantor
The related wechat public number of dangerous business (is only set up dialogue with business system server in client to close for the first time
When being), the interactive server of T enterprises by wechat server set up the background server of T enterprises with
Dialogue relation between client.After dialogue relation is set up, client sends information, the letter to public number
Breath can be the passage of client's input, it is also possible to one section of voice of typing or other kinds of letter
Breath.Client is forwarded to interactive server, interactive service to the information that public number sends by wechat server
Receiver module in device receives the information, and the client that interactive server is forwarded to wechat server is to the public
Number send information be analyzed, learn that client needs the business of handling insurance, then acquisition module is given birth to accordingly
Into a request handle insurance business information and be sent to the processing module of background server, processing module
Generate corresponding response message and send to the sending module according to the handle insurance information of business of request,
Response message is probably that insurance business handles successful information, it is also possible to fills in for client and handles insurance
The electronic spreadsheet of service related information, it is also possible to insurance business relevent information etc.；The class of the information
Type is probably word, picture, voice, video etc..After sending module receives response message, lead to
Cross wechat server, using above-mentioned public number, the response message is sent to the client, complete once
Interaction.Complete to handle insurance in business procedure, it may be necessary to carry out repeatedly above-mentioned interaction.
By interacting at least one times for above-mentioned client and insurance business wechat public number, micro- in insurance business
Can record the client in the database of letter public number is target customer, while reading or recording the visitor
The customer information at family, client trading record and Administrator Info, the contour access of multimedia file parameter
Client and public number message, public number in permissions data information, and one or many interaction
Parameter information, COM1, machine response message, payment voucher and service chaining are contour to access frequency
Rate data message；And multimedia file, business handling data, guest operation record, journal file
Deng filing data information.
In addition, with continued reference to shown in Fig. 3, in this example embodiment, in background server also
A pushing module can be included.Pushing module is used for the information pushing instruction life for obtaining public number keeper
Into a pushed information and send to processing module.Processing module receives the pushed information, and is pushed away according to this
Breath of delivering letters generates corresponding response message and sends to the sending module of interactive server, then by the transmission mould
Block is sent to client's reception.
For example, when T enterprises need the information to a certain New-safety product of numerous target customers release
When, a new product information can be sent by wechat public number keeper instruction is pushed to pushing away in platform server
Module, pushing module is sent to receive the push and instruct and generate a new product pushed information and send to process
Module.Processing module receives the pushed information, and generates corresponding response message according to the pushed information
Send to the sending module of interactive server, then the promotion message of the new product is sent by the sending module
To wechat server, and then wechat server forwards it to institute in T wechat enterprise public number databases
Some target customers receive.
In above- mentioned information interactive system, interactive server be background server and public number service platform it
Between provide interaction passage, can be relatively independent complete interactive service, therefore background server can
Need not process interactive service, public number developer can be concentrating one's energy to be used for developing core with resource
Business.As interactive service and core business are separated from each other, the two is independent of each other, and two kinds of services all may be used
To be optimized, and then the information interaction system entirety ability of enterprise can be caused to get a promotion.
Meanwhile, separate hierarchy will also cause the security in public number interaction to be carried
Rise.
In prior art, information of the client by interaction between public number and enterprise, such as customer information,
Public number information, client and public number Message Record, guest operation record, business handling record and
Machine response message etc. is stored in same database, and does not differentiate between important level, safe class or make
With frequency level etc..When data query is investigated also generally by the way of poll, by involved client's
Full detail is polled to be transferred, and the real needs of display content is carried out further according to keeper or client
Selection represents.This is primarily due in same database be conducted interviews authority according to differences such as securities
The setting respectively of grade is complex and cost performance is not high.This has been resulted at this stage due to different information
Significance level differ, conventional degree differs, and different information Stores will be occurred in same database
The problems such as security cannot guarantee or read inconvenience when high safety rank is arranged, affects interaction effect
Rate.Additionally, when enterprise has multiple public numbers, the interactive information corresponding to each public number is mutual
Closing, it is impossible to realize sharing, this are non-for the coupling expansion of multiple public number business under same enterprise
Chang Buli.Enterprise Data also wants existing right on the basis of the external security of data is ensured at this stage
Interior security also has shared coupling.
Shown in Fig. 3 and Fig. 4, for institute in the problems referred to above, this exemplary embodiment
Stating interactive server also includes MySQL database and NoSQL databases.Wherein, MySQL
Database has one first level of security, and the first level of security is relatively higher level of security, is used for
Storage first kind data message.NoSQL databases have one second level of security, the second safety
Rank is less than first level of security；NoSQL databases are used for storing Second Type data message.
Access rights needed for the first kind data message Second Type data message is higher, institute
Stating Second Type data message, to be accessed for the frequency first kind data message higher.For example,
The first kind data message include customer information (such as real name information), client trading record with
And Administrator Info, multimedia file parameter and the backup high access authority information such as file.Described
Two categorical data information include client and public number message, public number parameter information, COM1 (example
As the service of the COM1 between interactive server and background server, interactive server and public number is put down
COM1 between platform), machine response message (such as keyword), payment voucher and service chaining
Connect (such as business handling connection) contour access frequency information.Certainly, those skilled in the art also may be used
More to be classified to the information that interaction is related to according to demand, and correspondingly provide respective type number
Stored according to storehouse, for example, with reference to shown in Fig. 5 and Fig. 6, interactive server can also include
NAS databases, for storing filing data information.Filing data information can include multimedia text
Part (such as video/audio image file), business handling data (such as client's Claims Resolution data), guest operation
Record (such as client clicks on menu record), journal file etc., i.e., not with this exemplary embodiment
It is limited.
Further, in this exemplary embodiment, when the public number is multiple, all public affairs
Many numbers can be carried out on same interactive server, and the therefore interaction of all public numbers can be shared
Each database, such that it is able to make to realize information integrally altogether under same enterprise between all public numbers
Enjoy.And be to realize internal data information security guarantee, can further by first kind data message and
Second Type data message is set to identify with public number source, only corresponding with the public number source
Source public number can just have the access rights to corresponding data information.And the pushed information for working as enterprise is
During towards all target customers, interactive server also includes study module, with MySQL database,
NoSQL databases and and NAS databases connection, for the instruction according to public number keeper
The all public numbers of opening are to whole first kind data messages and the access right of Second Type data message
Limit, is so achieved that and all target customer's information is transferred, ensured the comprehensive of information pushing
Effect.
In addition, when enterprise has target customer's information of magnanimity by wechat system, according to big number
According to theory, can be searched out from target customer's information of magnanimity using Principle of Statistics be suitable for a certain
The specific objective client of insurance products (such as insure finance product) is (with financing ability or hope
Client).But as the insurance finance product is sent to the halfhearted target customer of the insurance finance product
Push resource can then be wasted, in some instances it may even be possible to cause the client to detest psychology, cause to abandon to wechat enterprise
Concern.For solving this problem, study module in the present example embodiment can be according to public affairs
The instruction of crowd keeper is open to specify visit of the public number to the data message of specific objective client
Ask authority.That is, when a certain target customer enters T enterprises not by insurance financing public number
In the database of industry interactive server, confirm that the target customer has financing ability or hope by searching for
Hope, then can select specific objective client of the target customer for insurance financing public number.Study module can
Think that insurance financing public number opens the first kind data message and Equations of The Second Kind of specific objective client
The access rights of type data message, push the information for insuring finance product so as to orient to which.
Furthermore, study module and MySQL database, NoSQL databases and and NAS numbers
Can be additionally used in analyzing MySQL database, NoSQL databases and and NAS when connecting according to storehouse
Data in database with improve to the client provide service, such that it is able to provide more preferably for client
Experience.For example, study module analysis client and public number Message Record, so as to constantly automatically
Optimize above-mentioned machine response message；Study module can also analyze customer information, public number parameter information,
The information such as business handling record, client and public number Message Record, guest operation record, and then can be with
The data such as the age distribution of statistics client, vocational distribution, Regional Distribution, demand distribution, service experience
More preferable interactive service etc. is provided for client targetedly so as to supply background server.
On the one hand public number intercorrelation information is entered compared in prior art, this exemplary embodiment
Row classification storage, while increased security, also effectively improves the speed of information reading.
Meanwhile, make between each public number, to realize the shared of information, analyze and oneself such that it is able to pass through big data
The technological synthesis such as dynamic study provide more preferable interactive service experience using Global Information for client.
With continued reference to shown in Fig. 3 to Fig. 6, in this exemplary embodiment, the interactive server is also
A judge module can be included.Judge module is used for the class of the information for judging that the receiver module is received
Type, and then facility is provided for subsequent treatment.For example, if the judge module judges the receiver module
The information of reception belongs to automatic-answering back device scope, then the acquisition module can generate one first solicited message
And send；If the judge module judges that the information that the receiver module is received belongs to business handling model
Enclose, then the acquisition module can generate one second solicited message and send；If the judge module is sentenced
The information that the disconnected receiver module is received belongs to artificial answer scope, then the acquisition module can be generated
One the 3rd solicited message simultaneously sends.Corresponding, the processing module possesses the list for processing different requests
Unit, for example, the processing module includes that information provides unit, business handling unit and manual service
Center etc..Wherein, information offer unit can be used for corresponding according to first solicited message offer
Machine response message is used as the response message；Business handling unit can be used for please according to described second
Information is asked to handle corresponding business, and using business handling information as the response message, business handling
Information can include handling the information such as electronic spreadsheet needed for result or transacting business；Manual service center
Can be used for assuming the 3rd solicited message by screen to contact staff and receive contact staff
Information to manual service center input is used as the response message.Certainly, the disclosure its
In his exemplary embodiment, it is many that judge module is likely to judge that the information that receiver module is received is belonged simultaneously to
Type, now may then need corresponding while providing multiple different processing modes；And, process
It is likely to occur between each unit of module situation for mutually calling etc., belongs to the protection model of the disclosure
Enclose.
In prior art, the customer service system of the information interaction system of enterprise is single, and managerial confusion,
Customer experience is poor.Shown in Fig. 3 and Fig. 5, in this exemplary embodiment, the letter
Breath interactive system can also include a customer service module, for needing to customer service consulting, seeking to help in client
Help or provide when complaining the service of the forms such as corresponding word or voice.This exemplary embodiment
In, customer service module can include multiple customer service systems that priority reduces successively；The customer service module is used
In when the client seeks customer service, the preferential customer service system using limit priority is carried out should
Answer, the customer service system of other priority is carried out when the customer service system of a upper priority cannot be replied should
Answer.
For example, customer service module can include priority reduce successively UC customer services, intelligent customer service,
Wechat customer service, Tengxun's customer service and self-defined customer service.When client seeks customer service, customer service module
Workflow as shown in Figure 7, first, when judge UC customer services be in opening when, then preferentially
Response is carried out to client by UC customer services；When judging that UC customer services are closed, and judge
When intelligent customer service is in opening, then response ... is carried out to client by intelligent customer service preferentially and work as institute
When having customer service system reply, then response can only be carried out by giving tacit consent to customer service.Additionally, this example
Property embodiment in, the customer service that can also be stored with the NoSQL databases arrange data, for increasing
The customer service system that adds deduct less and the priority for changing the customer service system.For example, it is possible to allow
The priority level of each customer service system of public number Administrator, it is also possible to allow client according to their needs
Add corresponding customer service.Certainly, in other exemplary embodiments of the disclosure, client can also root
According to key prompt, arbitrary customer service system is actively entered, not being limited in this exemplary embodiment.
Customer service module in compared to prior art, this exemplary embodiment provides preferred customer service as far as possible
Therefore system, while can cause the customer experience of public number to greatly promote with free switching.
In addition, above-mentioned public number service platform is in addition to wechat server, can also be microblogging service
Other service platforms such as platform, note background server etc., the present embodiment is not to public number service platform
Concrete form be defined.Additionally, enterprise and the COS for being provided are not limited by the disclosure,
No matter which kind of enterprise, can be flat using public number service after public number service platform mandate is obtained
The API (Application Programming Interface, application programming interface) of platform mandate connects
Mouthful, secondary development is carried out with reference to api interface according to its business demand, to realize servicing by public number
Interacting between platform and client, no longer repeats herein one by one.
The disclosure is been described by by above-mentioned related embodiment, but above-described embodiment is only to implement this public affairs
The example that opens.It must be noted that, the embodiment for having disclosed is not limiting as the scope of the present disclosure.On the contrary
Ground, the change that is made in without departing from spirit and scope of the present disclosure and retouching, the category disclosure is special
Sharp protection domain.
Claims (14)
1. a kind of information interaction system, for being interacted with client by public number；Characterized in that,
Described information interactive system includes independent interactive server and background server；Wherein：
The interactive server includes：
Receiver module, for receiving the letter that client sends to the public number from public number service platform
Breath；
Acquisition module, it is concurrent that the information for being received according to the receiver module generates a solicited message
Go out；
Sending module, for receiving a response message and utilizing the public by public number service platform
Number the response message is sent to the client；
The background server includes：
Processing module, for receiving the solicited message that the acquisition module sends, and according to the request
Information generates corresponding response message and sends to the sending module.
2. information interaction system according to claim 1, it is characterised in that the interactive service
Device also includes：
MySQL database, with one first level of security, for storing first kind data message；
NoSQL databases, with one second level of security, for storing Second Type data message；
Wherein, first level of security is higher than second level of security, the first kind data
Access rights needed for the information Second Type data message is higher, the Second Type data letter
It is higher that breath is accessed for the frequency first kind data message.
3. information interaction system according to claim 2, it is characterised in that wherein：
The first kind data message is high access right data information, including Administrator Info, visitor
One or more in family information, multimedia file parameter and client trading record；
The Second Type data message is high access frequency data message, disappears including client and public number
Breath, public number parameter information, COM1, machine response message, payment voucher and service chaining
In one or more.
4. information interaction system according to claim 2, it is characterised in that the interactive service
Device also includes：
NAS databases, for storing filing data information.
5. information interaction system according to claim 4, it is characterised in that wherein：
The filing data information include multimedia file, business handling data, guest operation record with
And one or more in journal file.
6. the information interaction system according to claim 3-5 any one, it is characterised in that institute
It is multiple to state public number, and all public numbers share each database.
7. information interaction system according to claim 1, it is characterised in that the interactive service
Device also includes：
Judge module, for judging the type of the information of the receiver module reception：
If the judge module judges that the information that the receiver module is received belongs to automatic-answering back device scope,
The acquisition module generates one first solicited message and sends；
If the judge module judges that the information that the receiver module is received belongs to business handling scope,
The acquisition module generates one second solicited message and sends；
If the judge module judges that the information that the receiver module is received belongs to artificial answer scope,
The acquisition module generates one the 3rd solicited message and sends.
8. information interaction system according to claim 7, it is characterised in that the processing module
Including：
Information provides unit, for providing corresponding machine response message according to first solicited message
As the response message；
Business handling unit, for handling corresponding business according to second solicited message, and by industry
Business handles information as the response message；
Manual service center, for assuming the 3rd solicited message and receiving to the manual service
The information of center input is used as the response message.
9. the information interaction system according to claim 1-5 or 7-8 any one, its feature exist
In the background server also includes：
Pushing module, generates a pushed information and sends to institute for receiving the instruction of public number keeper
State processing module,
The processing module receives the pushed information, and generates corresponding sound according to the pushed information
Information is answered to send to the sending module.
10. information interaction system according to claim 9, it is characterised in that the data letter
Breath is identified with public number source, and only corresponding with public number source mark source public number has to phase
Answer the access rights of data message.
11. information interaction systems according to claim 9, it is characterised in that the interaction clothes
Business device also includes：
Study module, is connected with each database, for being opened according to the instruction of public number keeper
Access rights of the specified public number to all data messages.
12. information interaction systems according to claim 8, it is characterised in that the interaction clothes
Business device also includes：
Study module, is connected with each database, for being opened according to the instruction of public number keeper
Access rights of the specified public number to the data message of specific objective client.
13. information interaction systems according to claim 1-5 or 7-8 any one, its feature exist
In described information interactive system also includes：
Customer service module, including multiple customer service systems that priority reduces successively；The customer service module is used for
When the client seeks customer service, the preferential customer service system using limit priority carries out response,
The customer service system of other priority carries out response when the customer service system of a upper priority cannot be replied.
14. information interaction systems according to claim 13, it is characterised in that the NoSQL
The customer service that is also stored with database arrange data, for set increase or decrease the customer service system and
Change the priority of the customer service system.
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