CN106503033B - Power distribution network work order address retrieval method and device - Google Patents
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Abstract
The invention provides a power distribution network work order address retrieval method and a power distribution network work order address retrieval device, wherein the method comprises the following steps: acquiring target full-phonetic characters corresponding to the work order address; searching the target full pinyin character in a pre-stored pinyin character library; if the target full pinyin character is not retrieved from the pre-stored pinyin character library, extracting a target first letter string of the target full pinyin character; and searching the target initial string in a pre-stored initial string database to obtain a first address to be selected corresponding to the initial string to be selected which is matched with the target initial string. According to the scheme, through two times of retrieval in different ranges, automatic error correction can be carried out on the situations of wrongly written characters, harmonious characters, multiple characters, few characters and the like appearing in the address information of the client, the correct work order address can be quickly and accurately found, the situations that the client is repeatedly contacted to confirm the work order address and work is wrongly dispatched due to the fact that the work order address is wrong are avoided, and the processing efficiency of the work order of the power distribution network is improved.
Description
Technical Field
The invention relates to the technical field of information retrieval, in particular to a method and a device for retrieving a work order address of a power distribution network.
Background
At present, after a domestic network customer service center receives a 95598 work order, a worker obtains and records a customer work order address through communication with a customer, and then sends the work order to a relevant worker to carry out emergency repair on site according to the address. Under the working mode, workers often encounter the situations that some customers use local dialects for communication, or the addresses expressed by the customers have deviation from the actual situations, so that the actual work order addresses cannot be accurately recorded, the phenomena of wrongly written characters, many written characters, few written characters and the like are easy to occur in the records, when the workers perform Chinese character retrieval through the work order addresses, wrong results are often retrieved, and the wrong work order addresses easily cause the power supply company to wrongly dispatch workers and invalid workers, so that the customers cannot wait for the work for a long time, and the customer service satisfaction is reduced.
Therefore, how to overcome the defect of the prior art that the work order is wrongly distributed due to the wrong address of the work order of the power distribution network becomes a technical problem to be solved urgently.
Disclosure of Invention
Therefore, the technical problem to be solved by the invention is to overcome the defect that in the prior art, the work order is wrongly dispatched as a result of the wrong Chinese character retrieval carried out by the workers through the work order address, so that the power distribution network work order address retrieval method and the power distribution network work order address retrieval device are provided.
In view of this, an aspect of the present invention provides a method for retrieving a work order address of a power distribution network, including: acquiring target full-phonetic characters corresponding to the work order address; searching the target full pinyin character in a pre-stored pinyin character library; if the target full pinyin character is not retrieved from the pre-stored pinyin character library, extracting a target first letter string of the target full pinyin character; and searching the target initial string in a pre-stored initial string database to obtain a first address to be selected corresponding to the initial string to be selected which is matched with the target initial string.
Preferably, the retrieving the target initial string from a pre-stored initial string database, and obtaining a first address to be selected corresponding to the initial string to be selected that is matched with the target initial string includes: similarity matching is carried out on the target initial string and all pre-stored initial strings in the pre-stored initial string database, and first similarity of each pre-stored initial string and the target initial string is obtained; determining all pre-stored initial strings with the first similarity reaching a preset similarity as the initial strings to be selected; and acquiring the first address to be selected corresponding to the initial string to be selected.
Preferentially, the pre-stored pinyin character library comprises pinyin characters of a plurality of pre-stored addresses; the pre-stored initial string database comprises a plurality of pinyin initial strings of the pre-stored addresses.
Preferably, after the retrieving the target initial string from the pre-stored initial string database and obtaining the first address to be selected corresponding to the initial string to be selected that is matched with the target initial string, the method further includes: prompting a user to select from the first addresses to be selected; and determining the first address selected by the user as the work order address.
Preferably, the method further comprises the following steps: if the target full pinyin character is retrieved from the pre-stored pinyin character library, prompting a user to select from a second candidate address associated with the target full pinyin character; and determining the second address selected by the user as the work order address.
According to another aspect of the present invention, there is provided a power distribution network work order address retrieval apparatus, including: the acquisition module is used for acquiring target full pinyin characters corresponding to the work order address; the first retrieval module is used for retrieving the target full pinyin characters from a pre-stored pinyin character library; the extraction module is used for extracting a target initial string of the target full pinyin character if the target full pinyin character is not retrieved in the pre-stored pinyin character library; and the second retrieval module is used for retrieving the target initial string from a pre-stored initial string database and obtaining a first address to be selected corresponding to the initial string to be selected which is matched with the target initial string.
Preferably, the second retrieving module comprises: the matching unit is used for carrying out similarity matching on the target initial string and all pre-stored initial strings in the pre-stored initial string database to obtain a first similarity between each pre-stored initial string and the target initial string; the determining unit is used for determining all pre-stored initial strings with the first similarity reaching a preset similarity as the initial strings to be selected; and the acquisition unit is used for acquiring the first address to be selected corresponding to the initial string to be selected.
Preferentially, the pre-stored pinyin character library comprises pinyin characters of a plurality of pre-stored addresses; the pre-stored initial string database comprises a plurality of pinyin initial strings of the pre-stored addresses.
Preferably, the method further comprises the following steps: the first prompting module is used for searching the target initial string in the pre-stored initial string database, acquiring a first to-be-selected address corresponding to the to-be-selected initial string matched with the target initial string, and then prompting a user to select from the first to-be-selected address; and the first determining module is used for determining the first address selected by the user as the work order address.
Preferably, the method further comprises the following steps: the second prompting module is used for prompting the user to select from a second candidate address associated with the target full pinyin character if the target full pinyin character is retrieved from the pre-stored pinyin character library; and the second determining module is used for determining the second address selected by the user as the work order address.
The technical scheme of the invention has the following advantages:
the invention provides a method for searching a power distribution network work order address, which automatically enters first letter search to enlarge a search range when a work order address cannot be searched from a pre-stored pinyin character library in a pinyin character form, for example, a target first letter string extracted from a target full pinyin character is matched with the pre-stored first letter string in a maximum similarity degree, a first to-be-selected address corresponding to the to-be-selected first letter string reaching the preset similarity degree is displayed for a worker to select the first address as the work order address, so that the situations of wrongly written or mispronounced characters, harmonic characters, multi-written characters, few characters and the like appearing in client address information can be automatically corrected through searching in different ranges twice, the correct work order address can be quickly and accurately found, and the situations of repeatedly contacting the client to confirm the work order address and the wrong work order address dispatch caused by the wrong work order address can be avoided, therefore, the processing efficiency of the work orders of the power distribution network is improved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and other drawings can be obtained by those skilled in the art without creative efforts.
Fig. 1 is a flowchart of a method for retrieving a work order address of a power distribution network according to embodiment 1 of the present invention;
fig. 2 is another flowchart of a power distribution network work order address retrieval method according to embodiment 1 of the present invention;
fig. 3 is a block diagram of a power distribution network work order address retrieval device according to embodiment 2 of the present invention.
Detailed Description
The technical solutions of the present invention will be described clearly and completely with reference to the accompanying drawings, and it should be understood that the described embodiments are some, but not all embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
In the description of the present invention, it should be noted that the terms "first" and "second" are used for descriptive purposes only and are not to be construed as indicating or implying relative importance.
In addition, the technical features involved in the different embodiments of the present invention described below may be combined with each other as long as they do not conflict with each other.
Example 1
The embodiment provides a method for retrieving a work order address of a power distribution network, which can be applied to a command system for emergency repair of the power distribution network to retrieve the work order address, and as shown in fig. 1 and 2, the method comprises the following steps:
s11: and acquiring the target full-pinyin character corresponding to the work order address. The work order address can be a work order address received by the 95598 customer service system, and when a worker inputs the work order address for retrieval, the full pinyin characters of the work order address are automatically acquired and used as target full pinyin characters.
S12: and searching a target full pinyin character in a pre-stored pinyin character library. As a preferred scheme, the pre-stored pinyin character library comprises pinyin characters of a plurality of pre-stored addresses, namely, the pre-stored addresses, the pinyin characters of the pre-stored addresses and the association relationship between the pinyin characters and the pre-stored addresses are stored in the database in advance, when retrieval is carried out, whether the work order address can be retrieved is determined by retrieving whether the target full-pinyin character of the work order address exists in the pre-stored pinyin character library, if not, the step S13 is carried out, and if so, the step S17 is carried out.
S13: if the target full pinyin character is not retrieved in the pre-stored pinyin character library, the work order address is not retrieved through the full pinyin type retrieval, the next-level first letter retrieval is automatically entered, and the target first letter string of the work order address is extracted from the target full pinyin character.
S14: the target initial string is retrieved from the pre-stored initial string database, the first address to be selected corresponding to the initial string to be selected which is matched with the target initial string is obtained, that is, the target initial string extracted in step S13 is matched with the pre-stored initial string in the pre-stored initial string database, and the first address to be selected corresponding to the successfully matched initial string to be selected is obtained as a preferential selection scheme, where the pre-stored initial string database may include the pinyin initial strings of a plurality of pre-stored addresses, that is, the pre-stored addresses, the initial strings of the pre-stored addresses, and the association relationship between the pre-stored addresses and the pre-stored address may be stored in the database in advance for subsequent retrieval and matching.
As a preferable scheme, the step S14 may include: similarity matching is carried out on the target initial string and all pre-stored initial strings in a pre-stored initial string database, and first similarity of each pre-stored initial string and the target initial string is obtained; determining all pre-stored initial strings with the first similarity reaching the preset similarity as initial strings to be selected; and acquiring a first address to be selected corresponding to the initial string to be selected. That is, comparing the first similarity between the target initial string and the pre-stored initial string with a preset similarity (for example, may be set to 75%), if the matching is successful if the preset similarity is reached, determining all the pre-stored initial strings that are successfully matched as the initial strings to be selected, and acquiring the addresses corresponding to all the initial strings to be selected as the first addresses to be selected.
As a preferable scheme, the method further comprises the following steps: if the similarity matching does not match the to-be-selected initial string meeting the requirements, the fact that the target work order address is not searched through the full pinyin and the initial is shown, and no search result is prompted, so that a worker can search for the reason in time according to the actual situation.
As a preferable scheme, the method further comprises the following steps:
s15: and prompting the user to select from the first addresses to be selected. After the first address to be selected that is successfully matched is obtained in step S14, the first address to be selected includes a plurality of addresses to be selected that meet the requirements, and at this time, the user is prompted to select the first address from the first address to be selected, and specifically, all the first addresses to be selected may be displayed in a list manner for the user to select.
S16: and determining the first address selected by the user as the work order address. The first address selected by the user through step S15 is used as the work order address, where the first address may be the same as the text description of the original work order address (indicating that the meta work order address describes correctly), and when the work order address has a wrong description, the first address may also be different from the text description of the original work order address (indicating that the meta work order address describes incorrectly), so as to correct the wrong description of the original work order address.
As a preferable scheme, the method further comprises the following steps: s17: if the target full pinyin character is retrieved from the pre-stored pinyin character library, prompting a user to select from a second candidate address associated with the target full pinyin character; step S18: and determining the second address selected by the user as the work order address. Specifically, since a plurality of addresses with completely identical pinyin may exist in the pre-stored addresses, all the pre-stored addresses with the completely identical pinyin and the target completely identical pinyin characters are displayed as second addresses to be selected, so that the worker can select the second address according to actual needs, and the second address is used as a work order address to be retrieved.
The method for retrieving a work order address of a power distribution network provided by this embodiment automatically enters the first letter retrieval to expand the retrieval range when the work order address cannot be retrieved from the pre-stored pinyin characters in the form of pinyin characters, for example, the target first letter string extracted from the target full pinyin character is matched with the pre-stored first letter string in the maximum similarity, and the first address to be selected corresponding to the first letter string to be selected reaching the preset similarity is displayed for the worker to select the first address as the work order address, so that the situations of wrongly recognized words, harmonic words, multiple words, few words and the like appearing in the address information of the customer can be automatically corrected through two different range retrievals, and the correct work order address can be quickly and accurately found, thereby avoiding the situations of repeatedly contacting the customer to confirm the work order address and causing wrong work assignment due to the wrong work order address, therefore, the processing efficiency of the work orders of the power distribution network is improved.
Example 2
This embodiment has provided a retrieval device of distribution network work order address, can be applied to the distribution network and salvagees command system and carry out work order address retrieval, as shown in fig. 3, include: the system comprises an acquisition module 31, a first retrieval module 32, an extraction module 33 and a second retrieval module 34, wherein each module functions as follows:
the obtaining module 31 is configured to obtain a target full pinyin character corresponding to the work order address, which is described in detail in embodiment 1 for step S11.
The first retrieving module 32 is configured to retrieve a target full pinyin character from a pre-stored pinyin character library, which is described in detail in embodiment 1 with reference to step S12.
The extracting module 33 is configured to extract the target first letter string of the target full-pinyin character if the target full-pinyin character is not retrieved from the pre-stored pinyin character library, which is described in detail in the step S13 in embodiment 1.
The second retrieving module 34 is configured to retrieve the target initial string from the pre-stored initial string database, and obtain the first address to be selected corresponding to the candidate initial string matching the target initial string, as described in detail in embodiment 1 for step S14.
As a preferred solution, the second retrieving module 34 includes: a matching unit 341, configured to perform similarity matching between the target initial string and all pre-stored initial strings in the pre-stored initial string database, so as to obtain a first similarity between each pre-stored initial string and the target initial string; the determining unit 342 is configured to determine all pre-stored initial strings with the first similarity reaching the preset similarity as the initial string to be selected; the obtaining unit 343 is configured to obtain a first address to be selected corresponding to the initial string to be selected. See in particular the detailed description of the preferred embodiment of step S14 in example 1.
As a preferable scheme, the method further comprises the following steps: the first prompting module 35 is configured to retrieve a target initial string from a pre-stored initial string database, acquire a first address to be selected corresponding to the initial string to be selected, which is matched with the target initial string, and prompt a user to select the first address to be selected; and a first determining module 36, configured to determine the first address selected by the user as the work order address. See in particular the detailed description of steps S15 and S16 in example 1.
As a preferable scheme, the method further comprises the following steps: a second prompt module 37, configured to prompt the user to select from a second candidate address associated with the target full pinyin character if the target full pinyin character is retrieved from the pre-stored pinyin character library; and a second determining module 38, configured to determine the second address selected by the user as the work order address. See in particular the detailed description of steps S17 and S18 in example 1.
The power distribution network work order address retrieval device provided by this embodiment automatically enters the first letter retrieval to expand the retrieval range when the work order address cannot be retrieved from the pre-stored pinyin characters in the form of pinyin characters, for example, the target first letter string extracted from the target full pinyin character is matched with the pre-stored first letter string in the maximum similarity, and the first address to be selected corresponding to the first letter string to be selected reaching the preset similarity is displayed for the worker to select the first address as the work order address, so that through two different range retrieval, automatic error correction can be realized for the situations of wrong or wrong characters, harmonic characters, multiple characters, few characters and the like appearing in the customer address information, and then the correct work order address can be found quickly and accurately, and further the situations of repeated contact with the customer to confirm the work order address and wrong work assignment caused by the wrong work order address can be avoided, therefore, the processing efficiency of the work orders of the power distribution network is improved.
It should be understood that the above examples are only for clarity of illustration and are not intended to limit the embodiments. Other variations and modifications will be apparent to persons skilled in the art in light of the above description. And are neither required nor exhaustive of all embodiments. And obvious variations or modifications therefrom are within the scope of the invention.
Claims (5)
1. A method for retrieving a power distribution network work order address is characterized by comprising the following steps:
acquiring target full-phonetic characters corresponding to the work order address;
searching the target full pinyin character in a pre-stored pinyin character library;
if the target full pinyin character is not retrieved from the pre-stored pinyin character library, extracting a target first letter string of the target full pinyin character;
searching the target initial string in a pre-stored initial string database, and acquiring a first address to be selected corresponding to the initial string to be selected which is matched with the target initial string;
the retrieving the target initial string from a pre-stored initial string database and obtaining a first to-be-selected address corresponding to the to-be-selected initial string matched with the target initial string includes:
similarity matching is carried out on the target initial string and all pre-stored initial strings in the pre-stored initial string database, and first similarity of each pre-stored initial string and the target initial string is obtained;
determining all pre-stored initial strings with the first similarity reaching a preset similarity as the initial strings to be selected;
acquiring the first address to be selected corresponding to the initial string to be selected; if the target full pinyin character is retrieved from the pre-stored pinyin character library, prompting a user to select from a second candidate address associated with the target full pinyin character;
determining a second address selected by a user as the work order address; the step of retrieving the target initial string from the pre-stored initial string database, and after obtaining a first address to be selected corresponding to the initial string to be selected that is matched with the target initial string, further includes: prompting a user to select from the first addresses to be selected; and determining the first address selected by the user as the work order address.
2. The method for retrieving the work order address of the power distribution network according to claim 1,
the pre-stored pinyin character library comprises pinyin characters of a plurality of pre-stored addresses;
the pre-stored initial string database comprises a plurality of pinyin initial strings of the pre-stored addresses.
3. The utility model provides a retrieval device of distribution network work order address which characterized in that includes:
the acquisition module is used for acquiring target full pinyin characters corresponding to the work order address;
the first retrieval module is used for retrieving the target full pinyin characters from a pre-stored pinyin character library;
the extraction module is used for extracting a target initial string of the target full pinyin character if the target full pinyin character is not retrieved in the pre-stored pinyin character library;
the second retrieval module is used for retrieving the target initial string from a pre-stored initial string database and obtaining a first address to be selected corresponding to the initial string to be selected which is matched with the target initial string;
the second retrieval module includes:
the matching unit is used for carrying out similarity matching on the target initial string and all pre-stored initial strings in the pre-stored initial string database to obtain a first similarity between each pre-stored initial string and the target initial string;
the determining unit is used for determining all pre-stored initial strings with the first similarity reaching a preset similarity as the initial strings to be selected;
the acquisition unit is used for acquiring the first address to be selected corresponding to the initial string to be selected;
the retrieval apparatus further includes:
the first prompting module is used for searching the target initial string in the pre-stored initial string database, acquiring a first to-be-selected address corresponding to the to-be-selected initial string matched with the target initial string, and then prompting a user to select from the first to-be-selected address;
and the first determining module is used for determining the first address selected by the user as the work order address.
4. The distribution network work order address retrieval device of claim 3,
the pre-stored pinyin character library comprises pinyin characters of a plurality of pre-stored addresses;
the pre-stored initial string database comprises a plurality of pinyin initial strings of the pre-stored addresses.
5. The power distribution network work order address retrieval device of any one of claims 3 to 4, further comprising:
the second prompting module is used for prompting the user to select from a second candidate address associated with the target full pinyin character if the target full pinyin character is retrieved from the pre-stored pinyin character library;
and the second determining module is used for determining the second address selected by the user as the work order address.
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| CN107341603B (en) * | 2017-06-30 | 2023-12-08 | 国网山东省电力公司电力科学研究院 | Character matching-based multi-source power transmission line ledger correspondence checking device and method |
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| CN111078988B (en) * | 2019-12-23 | 2020-09-08 | 创意信息技术股份有限公司 | Electric power service information hotspot retrieval method and device and electronic equipment |
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