CN106493747B - A kind of method of intelligent robot from turn manual service - Google Patents
A kind of method of intelligent robot from turn manual service Download PDFInfo
- Publication number
- CN106493747B CN106493747B CN201610890321.2A CN201610890321A CN106493747B CN 106493747 B CN106493747 B CN 106493747B CN 201610890321 A CN201610890321 A CN 201610890321A CN 106493747 B CN106493747 B CN 106493747B
- Authority
- CN
- China
- Prior art keywords
- robot
- core
- control system
- decibels
- core control
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Active
Links
Classifications
-
- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J13/00—Controls for manipulators
- B25J13/08—Controls for manipulators by means of sensing devices, e.g. viewing or touching devices
-
- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J9/00—Programme-controlled manipulators
- B25J9/16—Programme controls
- B25J9/1602—Programme controls characterised by the control system, structure, architecture
Landscapes
- Engineering & Computer Science (AREA)
- Robotics (AREA)
- Mechanical Engineering (AREA)
- Human Computer Interaction (AREA)
- Automation & Control Theory (AREA)
- Manipulator (AREA)
Abstract
The present invention relates to a kind of intelligent robots from the method for turn manual service, pass through detection ambient noise decibels and/or current network conditions, in the case where decibels and/or network condition have abnormal conditions, core control system notifies robot core control system, robot core system notifies backstage operator attendance, there is robot to need to take over, by robot by automatic pattern switching to artificial mode, so that working as robot in certain circumstances, when can not be worked, artificial mode can be automatically switched to, by manually being manipulated to robot, robot would not lead to not work because of external factor in this way, and handoff procedure is automated completion, robot automatic mode seamlessly switches to artificial mode, it will not influence the normal work of robot.
Description
Technical field
The present invention relates to a kind of intelligent robot more particularly to a kind of intelligent robots from the method for turn manual service.
Background technique
Currently, intelligent interaction robot is generally using terminal machine human body in such a way that cloud platform combines.Terminal
Robot body is mainly responsible for the interaction with user and surrounding enviroment, such as: interactive voice, Image Acquisition, service provide, cloud
Platform is mainly responsible for complicated Intelligent treatment, such as: speech recognition, speech understanding, image recognition.
Existing intelligent interaction robot often because of some objective factors, leads to not work, such as noise, network etc.
Problem, and these problems are not the problem of can solve soon, when these problems occur, robot at all can not be fine
Work, robot also just loses the value of itself.
Interactive voice robot in practical work process, will receive the influence of some objective factors and can not good work
Make, such as: environmental noise, Network status etc..Under these specific environments, continue work well to robot, it is just necessary
Backstage manpower intervention.
Currently, existing manpower intervention the mode, " system of a kind of cloud robot as disclosed in application number 201510894329.1
System, robot and robot cloud platform ", mainly by determining module according to terminal side robot body by collected environment
Information, determination are the environmental information to be handled by cloud robot module, or believed come processing environment by operator attendance module
Breath finally by determined cloud robot module or operator attendance resume module environmental information and sends instructions to terminal side
Robot body.Although which solves that cloud robot module is busy or failure leads to not provide service for user or mention
For the technical problem that service quality is poor, but which has the disadvantage in that
1, there are the process that one judges cloud robot module's processing capacity, that is, judge whether cloud robot module is numerous
It is busy or whether faulty, operator attendance module is just selected in this case, and when in environmental information including noise, determine mould
Block cannot carry out judging that cloud robot module is busy or faulty according to noise information, therefore, it is impossible to which determination is cloud
Robot module's work or the work of operator attendance module, cause terminal machine people " crash " situation occur, can not work；
2, robot body and robot cloud platform need to communicate, and communication is by network implementations, if exception occurs in network
Situation, determining module can not work, and can not carry out subsequent deterministic process, then at cloud robot module and operator attendance module
In no signal reception state, robot can not be sent and be instructed, caused terminal machine people " crash " situation occur, can not work.
In view of the above shortcomings, the designer, is actively subject to research and innovation, it is automatic to found a kind of intelligent robot
The method for turning manual service makes it with more the utility value in industry.
Summary of the invention
In order to solve the above technical problems, the object of the present invention is to provide one kind in the case where having ambient noise, network abnormal situation
Method of the intelligent robot from turn manual service.
Intelligent robot of the invention from the method for turn manual service, comprising steps of
(1) robot detects ambient noise decibels and/or current network conditions under automation services state；
(2) decibels and/or network condition that will test are sent to core control system, in decibels and/or network
Situation has under abnormal conditions, and core control system notifies robot core system, and robot needs to take over, and suspends reception environment
Decibel and/or network timeout situation；
(3) robot core system notifies backstage operator attendance, has robot to need to take over；
(4) after operator attendance is notified, forwarding adapter tube instruction gives robot core system, from robot core system to
Core control system initiates adapter tube instruction；
(5) it after core control system receives adapter tube instruction, by robot by automatic pattern switching to artificial mode, and will cut
It changes result and feeds back to robot core system；
(6) after robot core system receives feedback result, judge whether to switch successfully, if successful switch is at artificial mould
Formula notifies operator attendance taken over machine people, after operator attendance is notified, begins to take over and manually control machine people, if cut
It changes unsuccessfully, continues to initiate adapter tube instruction to core control system.
Further, user is listened to machine by microphone after the operator attendance taken over machine people of backstage in the step (6)
All inquiries of device people, and it is manually entered text answer in background interface, text answer is transmitted to robot core system, machine
Answer is issued core control system by device people's core system, and speech synthesis system is issued in answer by core control system and carries out text
For word to the synthesis of voice, the vocal answer of synthesis feeds back to core control system by speech synthesis system, core control system to
Robot issues the order for playing vocal answer, finally answers out answer by robot voice.
Further, in the step (1), robot is every 30 seconds detection ambient noise decibels and/or currently
Network condition.
Further, when the decibels detected are more than 70 decibels, determine that decibels are abnormal conditions.
Further, the network response speed detected is more than 5 seconds, is determined as network timeout, network condition has exception.
Further, when continuous 10 decibels detected of robot are more than 70 decibels in the step (2), core control
System processed notifies robot core system, and robot needs to take over, and suspends and receive environment decibel.
Further, robot detects network timeout for continuous 10 times in the step (2), and core control system notifies machine
Device people's core system, robot need to take over, and suspend and receive network timeout situation.
According to the above aspect of the present invention, the present invention works as robot in certain circumstances, when can not be worked, can automatically switch to
Artificial mode, by manually manipulating to robot, such robot would not lead to not work because of external factor, switching
Process is automated completion, and robot automatic mode seamlessly switches to artificial mode, will not influence the normal work of robot.
The above description is only an overview of the technical scheme of the present invention, in order to better understand the technical means of the present invention,
And can be implemented in accordance with the contents of the specification, the following is a detailed description of the preferred embodiments of the present invention and the accompanying drawings.
Detailed description of the invention
Fig. 1 is flow chart of the invention.
Specific embodiment
With reference to the accompanying drawings and examples, specific embodiments of the present invention will be described in further detail.Implement below
Example is not intended to limit the scope of the invention for illustrating the present invention.
Referring to Fig. 1, a kind of method of the intelligent robot described in a preferred embodiment of the present invention from turn manual service, packet
Include following steps:
1. robot is under automation services state:
A. every 30 seconds detection ambient noise decibels；
B. every 30 seconds detection current network conditions (network response speed is more than 5 seconds, is determined as network timeout)；
2. the decibels and network condition that will test are sent to core control system:
A. if the decibels that 10 times continuous (number is configurable) detects are more than 70 (decibels threshold values is configurable), core
Control system notifies robot core system, and robot needs to take over, and suspends and receive environment decibel；
B. if 10 times continuous (number is configurable) detects network timeout, core control system notifies robot core system
System, robot need to take over, and suspend and receive network timeout situation；
3. robot core system notifies backstage operator attendance, there is robot to need to take over；
After 4. operator attendance receives prompting, robot core system is given in forwarding adapter tube instruction, from robot core system to
Core control system initiates adapter tube instruction；
5. by robot by automatic pattern switching to artificial mode, and will be cut after core control system receives adapter tube instruction
It changes result and feeds back to robot core system；
6. after robot core system receives feedback result, judging whether to switch successfully:
A. if successful switch notifies operator attendance taken over machine people, after operator attendance is notified, open at artificial mode
Beginning to take over and simultaneously manually controls machine people, backstage operator attendance can hear all inquiries to robot by microphone, and
Background interface is manually entered text answer, and text answer is transmitted to robot core system, and robot core system is by answer
Core control system is issued, speech synthesis system is issued into answer by core control system and carries out text synthesizing to voice, language
The vocal answer of synthesis is fed back to core control system by sound synthesis system, and core control system issues to robot and plays voice
The order of answer finally says the answer by robot oneself；
B. if handover failure, continue to initiate adapter tube instruction to core control system.
Using the above method, when robot can not be worked in certain circumstances, artificial mode can be automatically switched to,
By manually manipulating to robot, such robot would not lead to not work because of external factor.Handoff procedure is all
It automatically completes, robot automatic mode seamlessly switches to artificial mode, will not influence the normal work of robot.
The above is only a preferred embodiment of the present invention, it is not intended to restrict the invention, it is noted that for this skill
For the those of ordinary skill in art field, without departing from the technical principles of the invention, can also make it is several improvement and
Modification, these improvements and modifications also should be regarded as protection scope of the present invention.
Claims (7)
1. a kind of intelligent robot is from the method for turn manual service, which is characterized in that comprising steps of (1) robot is automatic
Under service state, ambient noise decibels and/or current network conditions are detected；(2) decibels and/or net that will test
Network situation is sent to core control system, and in the case where decibels and/or network condition have abnormal conditions, core control system notifies machine
Device people's core system, robot need to take over, and suspend and receive environment decibel and/or network timeout situation；(3) robot core
System notifies backstage operator attendance, has robot to need to take over；(4) after operator attendance is notified, forwarding adapter tube instruction is to machine
Device people's core system initiates adapter tube instruction from robot core system to core control system；(5) core control system, which receives, connects
After pipe instruction, by robot by automatic pattern switching to artificial mode, and switching result is fed back into robot core system；
(6) after robot core system receives feedback result, judge whether to switch successfully, if successful switch is at artificial mode, notice
Operator attendance taken over machine people after operator attendance is notified, begins to take over and manually controls machine people, if handover failure,
Continue to initiate adapter tube instruction to core control system.
2. intelligent robot according to claim 1 is from the method for turn manual service, it is characterised in that: the step
(6) in after backstage operator attendance taken over machine people, all inquiries of the user to robot are listened to by microphone, and on backstage circle
Face is manually entered text answer, text answer is transmitted to robot core system, answer is issued core by robot core system
Answer is issued speech synthesis system by core control system and carries out text synthesizing to voice, speech synthesis by heart control system
The vocal answer of synthesis is fed back to core control system by system, and core control system issues to robot and plays vocal answer
Order, finally answers out answer by robot voice.
3. intelligent robot according to claim 1 is from the method for turn manual service, it is characterised in that: the step
(1) in, robot is every 30 seconds detection ambient noise decibels and/or current network conditions.
4. intelligent robot according to claim 1 or 3 is from the method for turn manual service, it is characterised in that: detect
Decibels when being more than 70 decibels, determine that decibels are abnormal conditions.
5. intelligent robot according to claim 1 or 3 is from the method for turn manual service, it is characterised in that: detect
Network response speed be more than 5 seconds, be determined as network timeout, network condition has exception.
6. intelligent robot according to claim 4 is from the method for turn manual service, it is characterised in that: the step
(2) when continuous 10 decibels detected of robot are more than 70 decibels in, core control system notifies robot core system,
Robot needs to take over, and suspends and receive environment decibel.
7. intelligent robot according to claim 5 is from the method for turn manual service, it is characterised in that: the step
(2) robot detects network timeout for continuous 10 times in, and core control system notifies robot core system, and robot needs connect
Pipe, and suspend and receive network timeout situation.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610890321.2A CN106493747B (en) | 2016-10-12 | 2016-10-12 | A kind of method of intelligent robot from turn manual service |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610890321.2A CN106493747B (en) | 2016-10-12 | 2016-10-12 | A kind of method of intelligent robot from turn manual service |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN106493747A CN106493747A (en) | 2017-03-15 |
| CN106493747B true CN106493747B (en) | 2018-12-04 |
Family
ID=58293604
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201610890321.2A Active CN106493747B (en) | 2016-10-12 | 2016-10-12 | A kind of method of intelligent robot from turn manual service |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN106493747B (en) |
Families Citing this family (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109587358A (en) * | 2017-09-29 | 2019-04-05 | 吴杰 | Artificial intelligence customer service turns artificial customer service call method |
| CN111988476B (en) * | 2020-09-25 | 2021-03-16 | 南京酷朗电子有限公司 | Automatic voice cooperative working method of customer service system |
| CN112775991B (en) * | 2021-02-10 | 2021-09-07 | 溪作智能(深圳)有限公司 | Head mechanism of robot, robot and control method of robot |
| CN114422647A (en) * | 2021-12-24 | 2022-04-29 | 上海浦东发展银行股份有限公司 | Digital person-based agent service method, apparatus, device, medium, and product |
Family Cites Families (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US9875671B2 (en) * | 2009-12-17 | 2018-01-23 | Google Llc | Cloud-based user interface augmentation |
| CN104751843A (en) * | 2013-12-25 | 2015-07-01 | 上海博泰悦臻网络技术服务有限公司 | Voice service switching method and voice service switching system |
| CN104202491B (en) * | 2014-09-25 | 2017-03-22 | 北京橙鑫数据科技有限公司 | Method for handling customer service telephone call and device thereof |
| CN105592237B (en) * | 2014-10-24 | 2019-02-05 | 中国移动通信集团公司 | A kind of method, apparatus and intelligent customer service robot of session switching |
| CN105563484B (en) * | 2015-12-08 | 2018-04-10 | 深圳达闼科技控股有限公司 | Cloud robot system, robot and robot cloud platform |
| CN105808694B (en) * | 2016-03-04 | 2019-05-31 | 上海携程商务有限公司 | Online customer service answering system and method |
-
2016
- 2016-10-12 CN CN201610890321.2A patent/CN106493747B/en active Active
Also Published As
| Publication number | Publication date |
|---|---|
| CN106493747A (en) | 2017-03-15 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN106493747B (en) | A kind of method of intelligent robot from turn manual service | |
| CN105323363B (en) | Select the method and device of main microphon | |
| CN102045618B (en) | Automatically adjusted microphone array, method for automatically adjusting microphone array, and device carrying microphone array | |
| WO2017097190A1 (en) | Cloud robotics system, implementation method, robot, and robot cloud platform | |
| CN104625320B (en) | A kind of underwater welding method | |
| US20140330562A1 (en) | Method and Apparatus for Obtaining Information from the Web | |
| CN100524458C (en) | Method for operating a speech recognition system | |
| CN108489000B (en) | Equipment abnormity detection method, device and system and air conditioner | |
| CN108670128A (en) | The method and sweeping robot of voice control sweeping robot | |
| US20190228770A1 (en) | Voice control method, device, and computer storage medium | |
| US20190090055A1 (en) | Hearing assistance system in a multi-talker acoustic network | |
| CN107545887A (en) | Phonetic order processing method and processing device | |
| CN103916511B (en) | The method and electronic equipment of information processing | |
| CN105847566A (en) | Mobile terminal audio volume adjusting method and device | |
| CN102640084A (en) | Communication interface apparatus and method for multi-user and system | |
| CN103716446B (en) | A kind of method and device improving mobile terminal call tonequality | |
| CN105091208A (en) | Method and system for controlling air speed of air conditioner | |
| CN103703824A (en) | Treatment for business interruption and related device | |
| CN105847497A (en) | Voice signal processing method and voice signal processing device | |
| CN106302974A (en) | A kind of method of information processing and electronic equipment | |
| CN106126182A (en) | Data output method and electronic equipment | |
| CN104079420B (en) | A kind of information processing method and electronic equipment | |
| CN104717346B (en) | A kind of call hang-ups method and apparatus | |
| CN109168098A (en) | A kind of Bluetooth of mobile phone earphone leaves automatically controls pause opening system and its control method in one's ear | |
| CN106205619A (en) | Audio recognition method based on intelligent robot system and the system of identification |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| GR01 | Patent grant | ||
| GR01 | Patent grant |