CN106411970B - A kind of fault handling method based on service call, device and system - Google Patents
A kind of fault handling method based on service call, device and system Download PDFInfo
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- CN106411970B CN106411970B CN201510451514.3A CN201510451514A CN106411970B CN 106411970 B CN106411970 B CN 106411970B CN 201510451514 A CN201510451514 A CN 201510451514A CN 106411970 B CN106411970 B CN 106411970B
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- 238000012545 processing Methods 0.000 claims description 15
- 238000002347 injection Methods 0.000 claims description 4
- 239000007924 injection Substances 0.000 claims description 4
- 238000013024 troubleshooting Methods 0.000 abstract description 9
- 238000010586 diagram Methods 0.000 description 10
- 238000004590 computer program Methods 0.000 description 6
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/40—Support for services or applications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/60—Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
- H04L41/5041—Network service management, e.g. ensuring proper service fulfilment according to agreements characterised by the time relationship between creation and deployment of a service
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Abstract
The embodiment of the present application provides a kind of fault handling method and device based on service call, this method comprises: calling the service according to the call request when receiving the call request of service of terminal transmission；It include the first solicited message in the call request；When calling the serv-fail, the second solicited message when the service formerly being called identical failure occur, third solicited message when formerly calling described service successfully are searched respectively；Identify the different place between second solicited message and the third solicited message；When first solicited message is matched with the second different solicited message, the fault cues information of the different third solicited message of application is generated for first solicited message；The fault cues information is returned into the terminal.The embodiment of the present application realizes preliminary troubleshooting, greatly reduces the supplier of service and the frequency of consumer manually participated in, and reduces the consuming of user's energy.
Description
Technical field
This application involves computer processing technical fields, more particularly to a kind of troubleshooting side based on service call
Method, a kind of fault treating apparatus and a kind of fault processing system based on service call based on service call.
Background technique
With the exhibition of science and technology, various products based on cloud, such as fictitious host computer, cloud storage, enter extensively people's lives,
The fields such as study, work.
Resource under cloud environment is serviceization mostly, and the consumer of the supplier and service serviced is separated.
Since consumer of the service end environment to service is opaque, when problem occurs for service call, generally require to service
Supplier assist just can solve, sometimes the solution of a minor issue will also pay very big cost.
Specifically, when the consumer of service encounters problems, it is common that first check client environment, analyze client's first day of the lunar year
Will, consults relevant documentation and technical specification solve the problems, such as, alternatively, the supplier of direct request service assists to solve to ask
Topic.
But the consumer of service needs to have accumulation to the knowledge in field, technical threshold is higher, weak for technology foundation
The consumer of service be difficult solving problems by themselves, lead to troubleshooting higher cost.
Since the environment of service is opaque, often there is ISP's intervention just to can solve problem, to the offer of service
Person increases burden.
Summary of the invention
In view of the above problems, it proposes the embodiment of the present application and overcomes the above problem or at least partly in order to provide one kind
At a kind of fault handling method based on service call to solve the above problems and a kind of corresponding failure based on service call
Manage device, a kind of fault processing system based on service call.
To solve the above-mentioned problems, the embodiment of the present application discloses a kind of fault handling method based on service call, packet
It includes:
When receiving the call request of service of terminal transmission, the service is called according to the call request；It is described
It include the first solicited message in call request；
When calling the serv-fail, the second request when the service formerly being called identical failure occur is searched respectively
Information, third solicited message when formerly calling described service successfully；
Identify the different place between second solicited message and the third solicited message；
When first solicited message is matched with the second different solicited message, generated for first solicited message
Using the fault cues information of different third solicited message；
The fault cues information is returned into the terminal.
Preferably, the call request passes through preset interface；Described search respectively formerly calls described service out
The step of the second solicited message when existing identical failure, third solicited message when formerly calling described service successfully includes:
Search the highest one or more second request letters of formerly and ratio identical with the interface and error message
Breath；The error message is the result information returned when calling the serv-fail；
Lookup is formerly identical with the interface, has successful information and the highest one or more thirds requests of ratio
Information.
It preferably, include first terminal environmental information and/or first interface application method in first solicited message；
It include second terminal environmental information and/or second interface application method in second solicited message；
It include third terminal environmental information and/or third interface application method in the third solicited message.
Preferably, the first terminal environmental information includes below one or more:
First OS Type, the first operating system version, the first development kit SDK type, the first developing instrument
Wrap SDK version；
The first interface application method includes the first parameter name of pairing, the first parameter type；
The second terminal environmental information includes below one or more:
Second OS Type, the second operating system version, the second development kit SDK type, the second developing instrument
Wrap SDK version；
The second interface application method includes the second parameter name of pairing, the second parameter type；
The third terminal environmental information includes below one or more:
Third OS Type, third operating system version, third development kit SDK type, third developing instrument
Wrap SDK version；
The third interface application method includes the third parameter name of pairing, third parameter type.
Preferably, the step of different place identified between second solicited message and the third solicited message
Include:
Identify the different place between the second terminal environmental information and the third terminal environmental information；
And/or
Identify the different place between the second interface application method and the third interface application method.
Preferably, described when first solicited message is matched with the second different solicited message, for described first
Solicited message generate application different third solicited message fault cues information the step of include:
When the first terminal environmental information is matched with different second terminal environmental information, for the first terminal
Environmental information generates the fault cues information of the different third terminal environmental information of application；
And/or
When the first interface application method is matched with different second interface application method, for the first interface
Application method generates the fault cues information of the different third terminal environmental information of application.
Preferably, further includes:
The result information and first solicited message that storage calls the service to return.
The embodiment of the present application also discloses a kind of fault treating apparatus based on service call, comprising:
Service calling module, for receive terminal transmission service call request when, according to the call request
Call the service；It include the first solicited message in the call request；
Solicited message searching module, for searching formerly call described service out respectively when calling the serv-fail
The second solicited message when existing identical failure, third solicited message when formerly calling described service successfully；
Solicited message contrast module, it is different between second solicited message and the third solicited message for identification
Place；
Fault cues information generating module, when being matched for first solicited message with the second different solicited message,
The fault cues information of the different third solicited message of application is generated for first solicited message；
Fault cues information return module, for the fault cues information to be returned to the terminal.
Preferably, the call request passes through preset interface；The solicited message searching module includes:
First searches submodule, for searching first identical and ratio highest one with the interface and error message
A or multiple second solicited messages；The error message is the result information returned when calling the serv-fail；
Second searches submodule, for search it is first it is identical with the interface, with successful information and ratio highest
One or more third solicited messages.
It preferably, include first terminal environmental information and/or first interface application method in first solicited message；
It include second terminal environmental information and/or second interface application method in second solicited message；
It include third terminal environmental information and/or third interface application method in the third solicited message.
Preferably, the first terminal environmental information includes below one or more:
First OS Type, the first operating system version, the first development kit SDK type, the first developing instrument
Wrap SDK version；
The first interface application method includes the first parameter name of pairing, the first parameter type；
The second terminal environmental information includes below one or more:
Second OS Type, the second operating system version, the second development kit SDK type, the second developing instrument
Wrap SDK version；
The second interface application method includes the second parameter name of pairing, the second parameter type；
The third terminal environmental information includes below one or more:
Third OS Type, third operating system version, third development kit SDK type, third developing instrument
Wrap SDK version；
The third interface application method includes the third parameter name of pairing, third parameter type.
Preferably, the solicited message contrast module includes following submodule:
First comparison submodule, for identification between the second terminal environmental information and the third terminal environmental information
Different place；
And/or
Second comparison submodule, for identification between the second interface application method and the third interface application method
Different place.
Preferably, the fault cues information generating module includes:
First generates submodule, for matching in the first terminal environmental information with different second terminal environmental information
When, the fault cues information of the different third terminal environmental information of application is generated for the first terminal environmental information；
And/or
Second generates submodule, for matching in the first interface application method with different second interface application method
When, the fault cues information of the different third terminal environmental information of application is generated for the first interface application method.
Preferably, further includes:
Memory module, for storing the result information for calling the service to return and first solicited message.
The embodiment of the present application also discloses a kind of fault processing system based on service call, and the system comprises servers
With terminal:
The server includes:
Service calling module, for receive terminal transmission service call request when, according to the call request
Call the service；It include the first solicited message in the call request；
Solicited message searching module, for searching formerly call described service out respectively when calling the serv-fail
The second solicited message when existing identical failure, third solicited message when formerly calling described service successfully；
Solicited message contrast module, it is different between second solicited message and the third solicited message for identification
Place；
Fault cues information generating module, when being matched for first solicited message with the second different solicited message,
The fault cues information of the different third solicited message of application is generated for first solicited message；
Fault cues information return module, for the fault cues information to be returned to the terminal；
The terminal includes:
Call request generation module, for generating the call request of service；
Call request sending module, for the call request of service to be sent to server；
Fault cues information display module, the fault cues information returned for showing server.
Preferably, the call request generation module includes:
Terminal environments information collection submodule, for acquiring first terminal environmental information；
Terminal environments information injects submodule, the call request for servicing first terminal environmental information injection
In.
Preferably, the call request passes through preset interface；The solicited message searching module includes:
First searches submodule, for searching first identical and ratio highest one with the interface and error message
A or multiple second solicited messages；The error message is the result information returned when calling the serv-fail；
Second searches submodule, for search it is first it is identical with the interface, with successful information and ratio highest
One or more third solicited messages.
It preferably, include first terminal environmental information and/or first interface application method in first solicited message；
It include second terminal environmental information and/or second interface application method in second solicited message；
It include third terminal environmental information and/or third interface application method in the third solicited message.
Preferably, the first terminal environmental information includes below one or more:
First OS Type, the first operating system version, the first development kit SDK type, the first developing instrument
Wrap SDK version；
The first interface application method includes the first parameter name of pairing, the first parameter type；
The second terminal environmental information includes below one or more:
Second OS Type, the second operating system version, the second development kit SDK type, the second developing instrument
Wrap SDK version；
The second interface application method includes the second parameter name of pairing, the second parameter type；
The third terminal environmental information includes below one or more:
Third OS Type, third operating system version, third development kit SDK type, third developing instrument
Wrap SDK version；
The third interface application method includes the third parameter name of pairing, third parameter type.
Preferably, the solicited message contrast module includes following submodule:
First comparison submodule, for identification between the second terminal environmental information and the third terminal environmental information
Different place；
And/or
Second comparison submodule, for identification between the second interface application method and the third interface application method
Different place.
Preferably, the fault cues information generating module includes:
First generates submodule, for matching in the first terminal environmental information with different second terminal environmental information
When, the fault cues information of the different third terminal environmental information of application is generated for the first terminal environmental information；
And/or
Second generates submodule, for matching in the first interface application method with different second interface application method
When, the fault cues information of the different third terminal environmental information of application is generated for the first interface application method.
Preferably, the server further include:
Memory module, for storing the result information for calling the service to return and first solicited message.
The embodiment of the present application includes the following advantages:
The embodiment of the present application is searched formerly calling respectively and is serviced out in the call request service call failure according to terminal
The second solicited message and the first third solicited message called when servicing successfully when existing identical failure, if current first asks
When information being asked to match with the second different solicited message, the different third solicited message of application is generated for the first solicited message
Fault cues information, and return to terminal and be shown, pass through pair of correct solicited message in history and the solicited message of mistake
Than identifying there may be the condition of failure and bypassing method appropriate, realizing preliminary troubleshooting, greatly reduce clothes
The supplier of business and the frequency of consumer manually participated in reduce the consuming of user's energy, meanwhile, utilize the request formerly accumulated
Information processing failure, greatly reduces technical threshold, the consumer's solving problems by themselves for the service for facilitating technology foundation weak, significantly
The cost for improving troubleshooting efficiency, greatly reducing troubleshooting.
Detailed description of the invention
Fig. 1 is a kind of step flow chart of fault handling method embodiment based on service call of the application；
Fig. 2 is a kind of structural block diagram of fault treating apparatus embodiment based on service call of the application；
Fig. 3 is a kind of structural block diagram of fault processing system embodiment based on service call of the application.
Specific embodiment
In order to make the above objects, features, and advantages of the present application more apparent, with reference to the accompanying drawing and it is specific real
Applying mode, the present application will be further described in detail.
Referring to Fig.1, a kind of step process of fault handling method embodiment based on service call of the application is shown
Figure, can specifically include following steps:
Step 101, when receiving the call request of service of terminal transmission, the clothes are called according to the call request
Business；
It should be noted that the embodiment of the present application can be applied in cloud platform (cloud platforms).
Cloud platform is a kind of computer cluster using cloud computing (cloud computing), and such as distributed system provides
Cloud computing service, such as ECS (Elastic Compute Service, Cloud Server) virtual machine, RDS ((Relational
Database Service, relevant database service) database, OSS (Open Storage Service, open storage clothes
Business) storage, etc..
By taking OSS as an example, OSS is magnanimity, safety, the low cost, highly reliable cloud storage clothes that some cloud platform externally provides
Business.
User can (Representational State Transfer, declarative state turn by simple REST
Moving) interface uploads and downloading data, and WEB page also can be used, data are managed.
Based on OSS, user can build various multimedia sharing websites, Dropbox, individual enterprise's data backup etc. and be based on
The service of large-scale data.
In the concrete realization, cloud platform is provided out multiple api interfaces (Application Programming
Interface, application programming interface), the call request of service can be generated in each terminal, by the interface by the tune of service
Server of cloud platform is sent to request.
It wherein, may include solicited message (such as the first solicited message) in the call request, i.e. the call request is subsidiary
Information.
The embodiment of the present application increases a filter, for acquiring solicited message, the filter pair in the interface of service
Be for the supplier and consumer of service it is transparent, method of calling will not generally be impacted.
If cloud platform receives the call request, the call request can be responded, carries out corresponding business processing.
Step 102, it when calling the serv-fail, is searched when the service formerly being called identical failure occur respectively
Second solicited message, third solicited message when formerly calling described service successfully；
In the embodiment of the present application, the huge feature of the customer count serviced under cloud environment can use, by some
The use information of service is for statistical analysis, preliminary fault location is carried out for the consumer of service, to reduce mentioning for service
The workload of donor, and the consumer for service provides better user experience.
It, can be after calling service using the embodiment of the present application, record calls the result information of service (i.e. interface) (such as
Error message, successful information) with call request in solicited message (such as the second solicited message, third solicited message), be stored in
In database.
If current service can search the service corresponding for some reason and when malloc failure malloc from database
Two solicited messages, third solicited message.
In a preferred embodiment of the present application, call request can be by preset interface, then in the application
In embodiment, step 102 may include following sub-step:
Sub-step S11 searches the formerly highest one or more of and ratio identical with the interface and error message
Second solicited message；
In the embodiment of the present application, call service that can return the result information (such as return code return every time
), including error message (such as error code error code), correct information code.
Wherein, error message can be the result information returned when calling the serv-fail.
Mostly is standard in a certain range, such as " HTTP 404 " represent client when browsing webpage, server without
Method normally provides information or server and can not respond and not know reason.
Certainly, which is also possible to customized in cloud platform, and the embodiment of the present application is without restriction to this.
Interface is identical, then can indicate that called service is identical；Error message is identical, then can indicate to call phase
There is identical failure phenomenon in same service, and the failure to lead to the failure may be identical.
The embodiment of the present application can by interface, the matching of error message, search with active user call it is identical service,
There is highest second solicited message of proportion in the service call data of the other users of identical failure phenomenon.
Sub-step S12, lookup is formerly identical with the interface, has successful information and ratio highest one or more
A third solicited message.
Successful information can indicate that identical service is called successfully phenomenon occur, may overcome the failure to lead to the failure.
Similarly, the embodiment of the present application can be searched identical as active user's calling by interface, the matching of successful information
Service, but call the highest third solicited message of proportion in the service call data of successful other users.
It in the concrete realization, may include terminal environments information and/or interface application method in solicited message；
It that is include first terminal environmental information and/or first interface application method in the first solicited message；
It may include second terminal environmental information and/or second interface application method in second solicited message；
It may include third terminal environmental information and/or third interface application method in third solicited message.
Wherein, terminal environments information (such as first terminal environmental information, second terminal environmental information, third terminal environment letter
Breath) it is the information for characterizing the environment for the affiliated terminal of client for initiating call request.
It therefore, can be in terminal local, such as SDK (Software Development for collection terminal environmental information
Kit, development kit) in increase collector, which is responsible for acquisition terminal environmental information (such as first terminal environmental information),
It will be in the call request of the terminal environments information (such as first terminal environmental information) injection service.
It should be noted that terminal environments information is generally associated with the type of client, for example, being directed to Java type
Client can acquire the relevant environmental variance of JVM (Java Virtual Machine, Java Virtual Machine), and be directed to
The client of node.js type can acquire NPM (package manager of Node Package Manager, Node) with confidence
Breath.
Interface application method (such as first interface application method, second interface application method, third interface application method) is
The abstractdesription of the method for calling of interface (servicing), the i.e. concrete mode of calling interface.
In general, interface application method is specified in call request by client, can directly be extracted from call request.
Under cloud environment, there are a large amount of consumers using identical service, different consumer using service environment and
Method is different, and the result of calling is also different, to the statistics of these " environment-method-result ", but to encountering identical failure
User, and fault statistics similar in environment and application method help to analyze the condition there may be failure, ask not encountering
The environment of the user of topic and the statistics of application method facilitate customer analysis, and there may be the condition of problem and the sides of evading appropriate
Method, this consumer that will be helpful to service carry out preliminary diagnosis to self problem.
Furthermore, in an example of the embodiment of the present application, terminal environments information may include one kind below
Or it is a variety of:
Operating system, operating system version, development kit SDK type, development kit SDK version；
Interface application method may include the parameter name of pairing, parameter type.
I.e. first terminal environmental information may include below one or more:
First OS Type, the first operating system version, the first development kit SDK type, the first developing instrument
Wrap SDK version；
First interface application method may include the first parameter name of pairing, the first parameter type；
Second terminal environmental information may include below one or more:
Second OS Type, the second operating system version, the second development kit SDK type, the second developing instrument
Wrap SDK version；
Second interface application method may include the second parameter name of pairing, the second parameter type；
Third terminal environmental information may include below one or more:
Third OS Type, third operating system version, third development kit SDK type, third developing instrument
Wrap SDK version；
Third interface application method may include the third parameter name of pairing, third parameter type.
Specifically, in general, operating system provides SDK, the API of complete set is generally comprised inside SDK, is passed through
The class libraries of API Calls SDK itself, SDK call operation system class libraries, to send call request, different type, no to cloud platform
Operating system and SDK class libraries with version have difference, it is possible to will affect final call result.
For example, some data are different by the call format that the client of Ruby and the client of Java are sent, make
The result obtained when being sent with identical parameter format may be different.
In practical applications, the interface of different development language acquisitions is different, and the acquisition mode of terminal environments information is not yet
Together.
By taking Java as an example, the type and version information general record of operating system can lead in the configuration file of SDK itself
The following mode for reading file is crossed to obtain:
Properties props=System.getProperties ()；// obtain system property collection
String osName=props.getProperty (" os.name ")；// OS name
String osArch=props.getProperty (" os.arch ")；// operating system framework
String osVersion=props.getProperty (" os.version ")；// operating system version
In addition, the method that different users calls the same interface will be different, especially with Json (JavaScript
Object Notation, a kind of data interchange format) format Transfer Parameters when, format is freer, it is thus possible to will lead to tune
It is different with the result of service.
In practical applications, interface application method can be described using structures such as " parameter names+parameter type ".
By taking Rest API as an example, interface application method mainly include URI (Uniform Resource Identifier,
Uniform resource identifier) and parameter, parameter name and parameter type are the abstractdesriptions to parameter.
Parameter is generally provided in a manner of Json, for example, following parameter:
" parameter name 1 ": 100, " parameter name 2 ": " ABC ", " parameter name 3 ": [" ABC ", " def "] }；
It can be described as:
[{ " parameter name ": " parameter name 1 ", " type ": " number " }, " parameter name ": " parameter name 2 ", " type ":
" String " }, { " parameter name ": " parameter name 3 ", " type ": " List " }].
It should be noted that in a call request, and not all parameter all centainly uses simultaneously, certain parameters exist
It is sky in call request, therefore, in order to describe the parameter, its parameter type can be defined as to empty (Null).
Therefore, the data model of the call request of service can indicate are as follows:
Interface name/URL: " ... ",
Result information: " ... ",
Terminal environments information: operating system: " ... ", operating system version: " ... ", SDK: " ... ", SDK version:
" ... " },
Parameter: [{ parameter name: " ... ", parameter type: " ... " }, parameter name: " ... ", parameter type:
" ... " } ... ...]
}
Certainly, above-mentioned solicited message is intended only as example, when implementing the embodiment of the present application, can set according to the actual situation
Other solicited messages, such as the network information (such as Wi-Fi, 4G network) are set, the embodiment of the present application is without restriction to this.Separately
Outside, other than above-mentioned solicited message, those skilled in the art can also use other solicited messages, the application according to actual needs
Embodiment is also without restriction to this.
Step 103, the different place between second solicited message and the third solicited message is identified；
Second solicited message and third solicited message can then indicate the service there are different (i.e. not identical) place
Failure phenomenon, it may be possible to as caused by the different place.
In the concrete realization, can identify between second terminal environmental information and third terminal environmental information it is different it
Place；
Such as, whether identical between the second OS Type of identification and third OS Type, if OS Type
It is identical, that is, continue to identify whether the second operating system version and third operating system version are identical；If OS Type is different,
It may be considered that the second operating system version and third operating system version be not identical；
For another example, whether identical between the second development kit SDK type of identification and third development kit SDK type, if
SDK type is identical, that is, continues to identify whether the second development kit SDK version and third development kit SDK version are identical；If
SDK different types, it may be considered that the second development kit SDK version and third development kit SDK version be not identical.
And/or
Identify the different place between second interface application method and third interface application method.
Such as, whether identical between the second parameter name of identification and third parameter name, if parameter name is identical, that is, continue identification second
Whether parameter type is identical as the second parameter type
For example, formerly calling the example of the second solicited message of cloud storage service failure as follows:
Interface name/URL: " cloud storage service ",
Result information: " 002 ",
Environmental information: operating system: " windows ", operating system version: " 2003 ", SDK: " JavaSDK ", SDK editions
This: " 1.1 " },
Input parameter: [{ parameter name: " p1 ", parameter type: " string " }, parameter name: " p2 ", parameter type:
" null " } ... ...]
}
Formerly call the example of the successful third solicited message of cloud storage service as follows:
Interface name/URL: " cloud storage service ",
Result information: " 0 ",
Environmental information: operating system: " windows ", operating system version: " 2003 ", SDK: " JavaSDK ", SDK editions
This: " 1.2 " },
Input parameter: [{ parameter name: " p1 ", parameter type: " string " }, parameter name: " p2 ", parameter type:
" int " } ... ...]
}
The different place of second solicited message and third solicited message is the parameter type of SDK version and parameter p2.
Step 104, when first solicited message is matched with the second different solicited message, for first request
Information generates the fault cues information of the different third solicited message of application；
If the first solicited message is matched with the second different solicited message, the failure phenomenon of current service can be indicated,
It may be that failure is caused by the different place.
It may further then suggest that user uses solicited message (such as terminal environments used in most of successful users as far as possible
Information, interface application method) it goes to call service, it improves and calls success rate.
It in the concrete realization, can be with needle when first terminal environmental information is matched with different second terminal environmental information
The fault cues information of the different third terminal environmental information of application is generated to first terminal environmental information；
Such as, the second behaviour of same operation system type (i.e. the second OS Type is identical as third OS Type)
It is different with third operating system version to make system version, if they are the same OS Type (i.e. the first OS Type and second
OS Type is identical) the first operating system version matched with the second different operating system version, then can be for the
One operating system version generates the fault cues information of the different third operating system version of application (as upgraded)；
For another example, identical development kit SDK type (i.e. the second development kit SDK type and third development kit SDK
Type is identical) the second development kit SDK version is different with third development kit SDK version, development kit SDK if they are the same
The first development kit SDK version of type (i.e. the first development kit SDK type is identical as the second development kit SDK type)
With the second different development kit SDK version match, then application can be generated (such as the first development kit SDK version
Upgrading) different third development kit SDK version fault cues information.
And/or
When first interface application method is matched with different second interface application method, can be used for first interface
Method generates the fault cues information of the different third terminal environmental information of application.
Such as, identical parameters name (i.e. the second parameter name is identical as third parameter name) the second parameter type and third parameter type
It is different, parameter name (i.e. the first parameter name is identical as the second parameter name) the first parameter type and the second different parameter class if they are the same
Type matching can then generate the fault cues letter of the different third parameter type of application (as adjusted) for the first parameter type
Breath.
For example, for above-mentioned example, if the SDK version of the first solicited message is 1.1, the parameter type of parameter p2 is int,
That is the SDK version of the first solicited message is identical as the different SDK version of the second solicited message, then can prompt upgrading SDK editions
The fault cues information of sheet to 1.2, the i.e. parameter type of the parameter p2 of the first solicited message and the second different solicited message
The parameter type of parameter p2 is not identical, then can be without prompt.
From the point of view of cloud environment, if statistics discovery, occur in the user of same problem it is most of all using version compared with
The SDK of (such as 1.1) always, and use identical call method that can succeed if using the SDK of version relatively new (such as 1.2), then can be with
Prompt client: " the problem of you encounter may be since SDK version causes, and 50 users using 1.1 version SDK also encounter
Identical problem, but there are 76 to call successfully using the user of 1.2 version SDK, it is therefore proposed that SDK is upgraded to 1.2 versions
It is attempted."
Step 105, the fault cues information is returned into the terminal.
If terminal receives fault cues information, it can be shown, be judged by user.
The embodiment of the present application is searched formerly calling respectively and is serviced out in the call request service call failure according to terminal
The second solicited message and the first third solicited message called when servicing successfully when existing identical failure, if current first asks
When information being asked to match with the second different solicited message, the different third solicited message of application is generated for the first solicited message
Fault cues information, and return to terminal and be shown, pass through pair of correct solicited message in history and the solicited message of mistake
Than identifying there may be the condition of failure and bypassing method appropriate, realizing preliminary troubleshooting, greatly reduce clothes
The supplier of business and the frequency of consumer manually participated in reduce the consuming of user's energy, meanwhile, utilize the request formerly accumulated
Information processing failure, greatly reduces technical threshold, the consumer's solving problems by themselves for the service for facilitating technology foundation weak, significantly
The cost for improving troubleshooting efficiency, greatly reducing troubleshooting.
In a preferred embodiment of the present application, this method can also include the following steps:
Step 106, the result information and first solicited message that storage calls the service to return.
It can store the current result information (including correct information, error message) for calling service in the embodiment of the present application
And first solicited message (including interface, first terminal environmental information, first interface application method), it is used for subsequent clothes
The processing of failure is called in business.
It should be noted that for simple description, therefore, it is stated as a series of action groups for embodiment of the method
It closes, but those skilled in the art should understand that, the embodiment of the present application is not limited by the described action sequence, because according to
According to the embodiment of the present application, some steps may be performed in other sequences or simultaneously.Secondly, those skilled in the art also should
Know, the embodiments described in the specification are all preferred embodiments, and related movement not necessarily the application is implemented
Necessary to example.
Referring to Fig. 2, a kind of structural block diagram of fault treating apparatus embodiment based on service call of the application is shown,
It can specifically include following module:
Service calling module 201, for being asked according to the calling when receiving the call request of service of terminal transmission
It asks and calls the service；It include the first solicited message in the call request；
Solicited message searching module 202, for searching formerly call the service respectively when calling the serv-fail
The second solicited message when there is identical failure, third solicited message when formerly calling described service successfully；
Solicited message contrast module 203, for identification between second solicited message and the third solicited message
Different place；
Fault cues information generating module 204 is matched for first solicited message with the second different solicited message
When, the fault cues information of the different third solicited message of application is generated for first solicited message；
Fault cues information return module 205, for the fault cues information to be returned to the terminal.
In a preferred embodiment of the present application, the call request can pass through preset interface；Then at this
Apply in embodiment, the solicited message searching module 202 may include following submodule:
First searches submodule, for searching first identical and ratio highest one with the interface and error message
A or multiple second solicited messages；The error message is the result information returned when calling the serv-fail；
Second searches submodule, for search it is first it is identical with the interface, with successful information and ratio highest
One or more third solicited messages.
It in the concrete realization, may include first terminal environmental information and/or first interface in first solicited message
Application method；
It may include second terminal environmental information and/or second interface application method in second solicited message；
It may include third terminal environmental information and/or third interface application method in the third solicited message.
In a kind of preferable example of the embodiment of the present application, the first terminal environmental information may include one kind below
Or it is a variety of:
First OS Type, the first operating system version, the first development kit SDK type, the first developing instrument
Wrap SDK version；
The first interface application method may include the first parameter name of pairing, the first parameter type；
The second terminal environmental information may include below one or more:
Second OS Type, the second operating system version, the second development kit SDK type, the second developing instrument
Wrap SDK version；
The second interface application method may include the second parameter name of pairing, the second parameter type；
The third terminal environmental information may include below one or more:
Third OS Type, third operating system version, third development kit SDK type, third developing instrument
Wrap SDK version；
The third interface application method may include the third parameter name of pairing, third parameter type.
In a preferred embodiment of the present application, the solicited message contrast module 203 may include following submodule:
First comparison submodule, for identification between the second terminal environmental information and the third terminal environmental information
Different place；
And/or
Second comparison submodule, for identification between the second interface application method and the third interface application method
Different place.
In a preferred embodiment of the present application, the fault cues information generating module 204 may include following son
Module:
First generates submodule, for matching in the first terminal environmental information with different second terminal environmental information
When, the fault cues information of the different third terminal environmental information of application is generated for the first terminal environmental information；
And/or
Second generates submodule, for matching in the first interface application method with different second interface application method
When, the fault cues information of the different third terminal environmental information of application is generated for the first interface application method.
In a preferred embodiment of the present application, which can also include following module:
Memory module, for storing the result information for calling the service to return and first solicited message.
Referring to Fig. 3, a kind of structural block diagram of fault processing system embodiment based on service call of the application is shown,
The system may include server 310 and terminal 320:
The server 310 may include following module:
Service calling module 311, for receive terminal 320 transmission service call request when, according to the tune
It is serviced described in request call；It include the first solicited message in the call request；
Solicited message searching module 312, for searching formerly call the service respectively when calling the serv-fail
The second solicited message when there is identical failure, third solicited message when formerly calling described service successfully；
Solicited message contrast module 313, for identification between second solicited message and the third solicited message
Different place；
Fault cues information generating module 314 is matched for first solicited message with the second different solicited message
When, the fault cues information of the different third solicited message of application is generated for first solicited message；
Fault cues information return module 315, for the fault cues information to be returned to the terminal 320；
The terminal 320 may include following module:
Call request generation module 321, for generating the call request of service；
Call request sending module 322, for the call request of service to be sent to server 310；
Fault cues information display module 323, the fault cues information returned for showing server 310.
In a preferred embodiment of the present application, the call request generation module 321 may include following submodule:
Terminal environments information collection submodule, for acquiring first terminal environmental information；
Terminal environments information injects submodule, the call request for servicing first terminal environmental information injection
In.
In a preferred embodiment of the present application, the call request can pass through preset interface；Then at this
Apply in embodiment, the solicited message searching module 312 may include following submodule:
First searches submodule, for searching first identical and ratio highest one with the interface and error message
A or multiple second solicited messages；The error message is the result information returned when calling the serv-fail；
Second searches submodule, for search it is first it is identical with the interface, with successful information and ratio highest
One or more third solicited messages.
It in the concrete realization, may include first terminal environmental information and/or first interface in first solicited message
Application method；
It may include second terminal environmental information and/or second interface application method in second solicited message；
It may include third terminal environmental information and/or third interface application method in the third solicited message.
In a kind of preferable example of the embodiment of the present application, the first terminal environmental information may include one kind below
Or it is a variety of:
First OS Type, the first operating system version, the first development kit SDK type, the first developing instrument
Wrap SDK version；
The first interface application method may include the first parameter name of pairing, the first parameter type；
The second terminal environmental information may include below one or more:
Second OS Type, the second operating system version, the second development kit SDK type, the second developing instrument
Wrap SDK version；
The second interface application method may include the second parameter name of pairing, the second parameter type；
The third terminal environmental information may include below one or more:
Third OS Type, third operating system version, third development kit SDK type, third developing instrument
Wrap SDK version；
The third interface application method may include the third parameter name of pairing, third parameter type.
In a preferred embodiment of the present application, the solicited message contrast module 313 may include following submodule:
First comparison submodule, for identification between the second terminal environmental information and the third terminal environmental information
Different place；
And/or
Second comparison submodule, for identification between the second interface application method and the third interface application method
Different place.
In a preferred embodiment of the present application, the fault cues information generating module 314 may include following son
Module:
First generates submodule, for matching in the first terminal environmental information with different second terminal environmental information
When, the fault cues information of the different third terminal environmental information of application is generated for the first terminal environmental information；
And/or
Second generates submodule, for matching in the first interface application method with different second interface application method
When, the fault cues information of the different third terminal environmental information of application is generated for the first interface application method.
In a preferred embodiment of the present application, which can also include following module:
Memory module, for storing the result information for calling the service to return and first solicited message.
For device, system embodiment, since it is basically similar to the method embodiment, so the comparison of description is simple
Single, the relevent part can refer to the partial explaination of embodiments of method.
All the embodiments in this specification are described in a progressive manner, the highlights of each of the examples are with
The difference of other embodiments, the same or similar parts between the embodiments can be referred to each other.
It should be understood by those skilled in the art that, the embodiments of the present application may be provided as method, apparatus or calculating
Machine program product.Therefore, the embodiment of the present application can be used complete hardware embodiment, complete software embodiment or combine software and
The form of the embodiment of hardware aspect.Moreover, the embodiment of the present application can be used one or more wherein include computer can
With in the computer-usable storage medium (including but not limited to magnetic disk storage, CD-ROM, optical memory etc.) of program code
The form of the computer program product of implementation.
In a typical configuration, the computer equipment includes one or more processors (CPU), input/output
Interface, network interface and memory.Memory may include the non-volatile memory in computer-readable medium, random access memory
The forms such as device (RAM) and/or Nonvolatile memory, such as read-only memory (ROM) or flash memory (flash RAM).Memory is to calculate
The example of machine readable medium.Computer-readable medium includes that permanent and non-permanent, removable and non-removable media can be with
Realize that information is stored by any method or technique.Information can be computer readable instructions, data structure, the module of program or
Other data.The example of the storage medium of computer includes, but are not limited to phase change memory (PRAM), static random access memory
(SRAM), dynamic random access memory (DRAM), other kinds of random access memory (RAM), read-only memory
(ROM), electrically erasable programmable read-only memory (EEPROM), flash memory or other memory techniques, CD-ROM are read-only
Memory (CD-ROM), digital versatile disc (DVD) or other optical storage, magnetic cassettes, tape magnetic disk storage or
Other magnetic storage devices or any other non-transmission medium, can be used for storage can be accessed by a computing device information.According to
Herein defines, and computer-readable medium does not include non-persistent computer readable media (transitory media), such as
The data-signal and carrier wave of modulation.
The embodiment of the present application is referring to according to the method for the embodiment of the present application, terminal device (system) and computer program
The flowchart and/or the block diagram of product describes.It should be understood that flowchart and/or the block diagram can be realized by computer program instructions
In each flow and/or block and flowchart and/or the block diagram in process and/or box combination.It can provide these
Computer program instructions are set to general purpose computer, special purpose computer, Embedded Processor or other programmable data processing terminals
Standby processor is to generate a machine, so that being held by the processor of computer or other programmable data processing terminal devices
Capable instruction generates for realizing in one or more flows of the flowchart and/or one or more blocks of the block diagram
The device of specified function.
These computer program instructions, which may also be stored in, is able to guide computer or other programmable data processing terminal devices
In computer-readable memory operate in a specific manner, so that instruction stored in the computer readable memory generates packet
The manufacture of command device is included, which realizes in one side of one or more flows of the flowchart and/or block diagram
The function of being specified in frame or multiple boxes.
These computer program instructions can also be loaded into computer or other programmable data processing terminal devices, so that
Series of operation steps are executed on computer or other programmable terminal equipments to generate computer implemented processing, thus
The instruction executed on computer or other programmable terminal equipments is provided for realizing in one or more flows of the flowchart
And/or in one or more blocks of the block diagram specify function the step of.
Although preferred embodiments of the embodiments of the present application have been described, once a person skilled in the art knows bases
This creative concept, then additional changes and modifications can be made to these embodiments.So the following claims are intended to be interpreted as
Including preferred embodiment and all change and modification within the scope of the embodiments of the present application.
Finally, it is to be noted that, herein, relational terms such as first and second and the like be used merely to by
One entity or operation are distinguished with another entity or operation, without necessarily requiring or implying these entities or operation
Between there are any actual relationship or orders.Moreover, the terms "include", "comprise" or its any other variant meaning
Covering non-exclusive inclusion, so that process, method, article or terminal device including a series of elements not only wrap
Those elements are included, but also including other elements that are not explicitly listed, or further includes for this process, method, article
Or the element that terminal device is intrinsic.In the absence of more restrictions, being wanted by what sentence "including a ..." limited
Element, it is not excluded that there is also other identical elements in process, method, article or the terminal device for including the element.
Above to a kind of fault handling method based on service call provided herein, a kind of based on service call
Fault treating apparatus and a kind of fault processing system based on service call, are described in detail, used herein specifically
The principle and implementation of this application are described for a example, the application that the above embodiments are only used to help understand
Method and its core concept；At the same time, for those skilled in the art is being embodied according to the thought of the application
There will be changes in mode and application range, in conclusion the contents of this specification should not be construed as limiting the present application.
Claims (11)
1. a kind of fault handling method based on service call characterized by comprising
When receiving the call request of service of terminal transmission, the service is called according to the call request；The calling
It include the first solicited message in request；
When calling the serv-fail, the second request letter when the service formerly being called identical failure occur is searched respectively
Breath, third solicited message when formerly calling described service successfully；
Identify the different place between second solicited message and the third solicited message；
When first solicited message is matched with second solicited message, is generated for first solicited message and apply phase
The fault cues information of different third solicited message；
The fault cues information is returned into the terminal.
2. the method according to claim 1, wherein the call request passes through preset interface；It is described
The second solicited message when the service formerly being called identical failure occur is searched respectively, when formerly calling described service successfully
The step of third solicited message includes:
Search formerly highest one or more second solicited messages of and ratio identical with the interface and error message；Institute
Stating error message is the result information returned when calling the serv-fail；
Lookup is formerly identical with the interface, has successful information and the highest one or more thirds request letters of ratio
Breath.
3. method according to claim 1 or 2, which is characterized in that
It include first terminal environmental information and/or first interface application method in first solicited message；
It include second terminal environmental information and/or second interface application method in second solicited message；
It include third terminal environmental information and/or third interface application method in the third solicited message.
4. according to the method described in claim 3, it is characterized in that,
The first terminal environmental information includes below one or more:
First OS Type, the first operating system version, the first development kit SDK type, the first development kit SDK
Version；
The first interface application method includes the first parameter name or the first parameter type of pairing；
The second terminal environmental information includes below one or more:
Second OS Type, the second operating system version, the second development kit SDK type, the second development kit SDK
Version；
The second interface application method includes the second parameter name or the second parameter type of pairing；
The third terminal environmental information includes below one or more:
Third OS Type, third operating system version, third development kit SDK type, third development kit SDK
Version；
The third interface application method includes the third parameter name or third parameter type of pairing.
5. according to the method described in claim 3, it is characterized in that, identification second solicited message is asked with the third
The step of seeking the different place between information include:
Identify the different place between the second terminal environmental information and the third terminal environmental information；
And/or
Identify the different place between the second interface application method and the third interface application method.
6. according to the method described in claim 5, it is characterized in that, described request when first solicited message with described second
When information matches, for first solicited message generate application different third solicited message fault cues information the step of
Include:
When the first terminal environmental information is matched with the second terminal environmental information, believe for the first terminal environment
Breath generates the fault cues information of the different third terminal environmental information of application；
And/or
When the first interface application method is matched with the second interface application method, for the first interface user
Method generates the fault cues information of the different third terminal environmental information of application.
7. method described according to claim 1 or 2 or 4 or 5 or 6, which is characterized in that further include:
The result information and first solicited message that storage calls the service to return.
8. a kind of fault treating apparatus based on service call characterized by comprising
Service calling module, for being called according to the call request when receiving the call request of service of terminal transmission
The service；It include the first solicited message in the call request；
Solicited message searching module, for searching the service is formerly called phase occur respectively when calling the serv-fail
With when failure the second solicited message, formerly call described service successfully when third solicited message；
Solicited message contrast module, for identification between second solicited message and the third solicited message it is different it
Place；
Fault cues information generating module, when being matched for first solicited message with second solicited message, for institute
State the fault cues information that the first solicited message generates the different third solicited message of application；
Fault cues information return module, for the fault cues information to be returned to the terminal.
9. device according to claim 8, which is characterized in that the call request passes through preset interface；It is described
Solicited message searching module includes:
First search submodule, for search the first identical and ratio with the interface and error message it is highest one or
Multiple second solicited messages；The error message is the result information returned when calling the serv-fail；
Second searches submodule, for search it is first it is identical with the interface, with successful information and ratio highest one
A or multiple third solicited messages.
10. a kind of fault processing system based on service call, which is characterized in that the system comprises servers and terminal:
The server includes:
Service calling module, for being called according to the call request when receiving the call request of service of terminal transmission
The service；It include the first solicited message in the call request；
Solicited message searching module, for searching the service is formerly called phase occur respectively when calling the serv-fail
With when failure the second solicited message, formerly call described service successfully when third solicited message；
Solicited message contrast module, for identification between second solicited message and the third solicited message it is different it
Place；
Fault cues information generating module, when being matched for first solicited message with second solicited message, for institute
State the fault cues information that the first solicited message generates the different third solicited message of application；
Fault cues information return module, for the fault cues information to be returned to the terminal；
The terminal includes:
Call request generation module, for generating the call request of service；
Call request sending module, for the call request of service to be sent to server；
Fault cues information display module, the fault cues information returned for showing server.
11. system according to claim 10, which is characterized in that the call request generation module includes:
Terminal environments information collection submodule, for acquiring first terminal environmental information；
Terminal environments information injects submodule, in the call request for servicing first terminal environmental information injection.
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| CN201510451514.3A CN106411970B (en) | 2015-07-28 | 2015-07-28 | A kind of fault handling method based on service call, device and system |
| PCT/CN2016/090374 WO2017016408A1 (en) | 2015-07-28 | 2016-07-19 | Service invocation-based fault handling method, device and system |
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| CN110019321B (en) * | 2017-10-11 | 2023-08-22 | 华为技术有限公司 | Question delimitation method, device and equipment |
| CN108390770B (en) * | 2018-01-17 | 2022-03-04 | 北京奇艺世纪科技有限公司 | Information generation method and device and server |
| CN108809688A (en) * | 2018-02-22 | 2018-11-13 | 阿里巴巴集团控股有限公司 | Fault message recognition methods, device, server and system |
| CN108847966A (en) * | 2018-05-31 | 2018-11-20 | 山东浪潮通软信息科技有限公司 | A kind of system and method independently selecting optimal solution for hardware device environmental problem |
| CN109769014B (en) * | 2018-12-20 | 2020-08-04 | 清华大学 | Service level conversion method and device for mixed critical system |
| CN110300165B (en) * | 2019-06-26 | 2021-11-12 | 北京字节跳动网络技术有限公司 | Method, device and equipment for calling functional program and storage medium |
| CN115865898B (en) * | 2022-11-28 | 2024-06-18 | 重庆长安汽车股份有限公司 | Method, device, equipment and medium for processing data information among multiple service systems |
| CN116541227B (en) * | 2023-07-05 | 2023-09-22 | 苏州浪潮智能科技有限公司 | Fault diagnosis method and device, storage medium, electronic device and BMC chip |
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