CN106375701A - Visual intercom system for VTM machine - Google Patents
Visual intercom system for VTM machine Download PDFInfo
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- CN106375701A CN106375701A CN201610745433.9A CN201610745433A CN106375701A CN 106375701 A CN106375701 A CN 106375701A CN 201610745433 A CN201610745433 A CN 201610745433A CN 106375701 A CN106375701 A CN 106375701A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/14—Systems for two-way working
- H04N7/141—Systems for two-way working between two video terminals, e.g. videophone
Abstract
The invention discloses a visual intercom system for a VTM machine. The visual intercom system comprises: a device side used for initiating a visual voice intercom request, collecting user image information and user voice information, forwarding the user image information and the user voice information, and receiving and playing service image information and service voice information; a server side used for receiving the information sent by the device side and forwarding the information to an agent side, receiving the information sent by the agent side and forwarding the information to the device side; and the agent side used for receiving the intercom request information, sending communication connection information to the server side, receiving and playing the user image information and the user voice information, and collecting and forwarding the service image information and the service voice information. The device side sends the visual voice intercom request to the agent side, the agent side accepts the request and sends the communication connection information, the device side and the agent side separately collect image information via camera units and play the image information via imaging units, image communication is completed with the voice communication of the device side and the agent side at the same time, visual voice intercom is realized, and the defect that the current intercom system does not support visibility is compensated.
Description
Technical field
The present invention relates to a kind of visual speech is to system, more particularly, to a kind of visual voice intercom system for vmt machine.
Background technology
In order to improve the safety of self-service equipment, flash appeal talk back equipment would generally be installed for self-service equipment by bank, that is,
When client is when using self-service equipment, when such as occurring retain card or other to need to assist, client can initiate to seek help to bank center
Application, center receive from client when seeking help, start speech talkback function, carry out interactive voice, remote guide with client
Client or solution client's query, realize remote assistance function with this.But, current voice inter-speaking system comes with respect to self-service equipment
Say relatively more independent, only speech talkback function, there is no image transmission function it is impossible to observe the current shape of client and equipment
Condition, center can only be judged to live situation by the description of client, it is impossible to accurately grasp the present situation, to provide for client
Correct guidance, it is understood that there may be instruct operation mistake it is impossible to situations such as solve customer issue, delay client's time, affects client
Experience, reduces service quality, may damage the service image of bank, in this regard, being all because current speech talk back equipment is all single
Pure intercommunication function is it is impossible to realizing video intercom and leading to.
Content of the invention
The invention provides a kind of be used for vtm machine visual voice intercom system it is intended to solve current vtm machine intercom system no
Image transmission function is it is impossible to the problem regarding.
One kind of the present invention is used for vtm machine visual voice intercom system, comprising:
Equipment end, initiates visual voice intercom and asks to service end, collect user images information, pick up user speech information, turn
Hair family image information and user speech information, to service end, receive the communication connection information that service end forwards, receive service end
The service image information forwarding and service voice messaging, play the service image information receiving and service voice messaging；
Service end, seat end is asked and is forwarded in the intercommunication that receiving device end sends, the user images letter that receiving device end sends
Breath with user speech information and is forwarded to seat end, and the communication connection information that receiving position end sends simultaneously is forwarded to equipment end, connects
Receive the service image information of end transmission of attending a banquet and service voice messaging and be forwarded to equipment end；
Seat end, receives intercommunication solicited message and sends communication connection information to service end, receive and play user images information
With user speech information, collect the image information of service personal and voice messaging forms service image information and service voice messaging
And it is forwarded to service end.
One kind of the present invention is used for vtm machine visual voice intercom system, and equipment end initiates video intercom request, with service
Communication connection is realized at end and seat end.Because equipment end has image unit and pickup unit, in pickup user speech information
Simultaneously collect user images information, and by user images information together with user speech information sent along to seat end, seat end
Service personal active user's situation can conscientiously be got information about by image information, solve current intercom system because no
Method observes the problem of active user and equipment situation, can provide the user more quality services.Again because seat end is same
Send service image information and service voice messaging to equipment end, equipment end is using visualization unit and speaker unit to receiving
Information plays out, and can see the shape of service personal while user can hear the voice guidance that service personal provides
As achieving bidirectional visual while speech talkback, the more warm reliable sense organ of user can be given, set up good clothes
Business image.Further, it is also possible to provide demonstration, the image unit record at seat end using the image transmission function of the system for client
The image information that service personal is demonstrated, equipment end receives information on services and plays image by visualization unit, but client
It is apparent from operating procedure, more preferable solve problem.And, this kind of visual voice intercom system need not destroy the pickup of script
Unit and speaker unit, only realize visual voice intercom by setting up image unit and visualization unit, scrap build is simply square
Just, only pass through simple transformation in the case of not destroying existing speech talkback equipment and connect i.e. achievable visual voice intercom,
Utilization rate of equipment and installations is high, easy to utilize.The present invention is by setting up image unit and visualization unit realization same in speech talkback
When transmit image, realize visual voice intercom, compensate for current intercom system and do not support visual shortcoming, solve pure speech
Intercommunication exist problem, there is provided a kind of for vtm machine while speech talkback can image viewing visual voice intercom
System.
Brief description
Fig. 1 is a kind of system block diagram for vtm machine visual voice intercom system.
Specific embodiment
As shown in figure 1, a kind of be used for vtm machine visual voice intercom system, comprising: equipment end, initiate visual voice intercom
Ask to service end, collect user images information, pick up user speech information, forward user images information and user speech information
To service end, receive the communication connection information that service end forwards, receive service image information and the service voice that service end forwards
Information, plays the service image information receiving and service voice messaging；Service end, the intercommunication that receiving device end sends is asked simultaneously
It is forwarded to seat end, the user images information that receiving device end sends and user speech information are simultaneously forwarded to seat end, received block
The communication connection information of Xi Duan transmission is simultaneously forwarded to equipment end, receives service image information and the service voice letter that end of attending a banquet sends
Cease and be forwarded to equipment end；Seat end, receives intercommunication solicited message and sends communication connection information to service end, receive and play
User images information and user speech information, collect the image information of service personal and voice messaging formed service image information and
Service voice information is simultaneously forwarded to service end.Equipment end sends visual voice intercom request to seat end, and seat termination is asked
Send communication connection information, equipment end realizes communication connection with seat end, equipment end utilizes image unit to collect user images letter
Breath, broadcasts service image information using visualization unit, and seat end utilizes image unit to collect service image information, single using imaging
Unit broadcasts user images information, completes Image Communication it is achieved that visual while voice communication is realized at equipment end and seat end
Speech talkback.
The equipment end that this kind is used for described in vtm machine visual voice intercom system includes, image unit, collects user images letter
Breath, forwards user images information to processing unit；Pickup unit, collects user speech information, forwards user speech information to place
Reason unit；Speaker unit, the service voice information of reception processing unit forwards, play service voice information；Visualization unit, receives
The service image information that processing unit forwards, plays service image information；Initiate unit, initiate visual voice intercom and ask to locating
Reason unit；Processing unit, the visual voice intercom request formation solicited message receiving initiation unit transmission is forwarded to service end, connects
Receive user images information and user speech information is forwarded to service end, receive service image information and the service language that service end sends
Message ceases and forwards.This kind of equipment end is collected user images information by image unit and is play service image letter by visualization unit
Breath, had not only ensured voice communication but also had ensured the transmitting-receiving of image, helped through the visual function of voice inter-speaking system.Especially initiate unit
It is responsible for seat end is initiated visual voice intercom request, this request is sent by customer impact, and the request of expression user is intended to, it is to avoid
Insignificant communication connection, can save the communication resource, improve system effectiveness.
The initiation unit that this kind is used for described in vtm machine visual voice intercom system includes, control knob, user controlled
Go out alerting signal to control signal generator；Control signal generator, receives the alerting signal that sends of control knob producing and sends out
Play the request signal of visual voice intercom request, send a request signal to processing unit.User presses the button and seat end is sent out
Go out request, this kind of request method can be controlled completely by user, there is not unexpected connection, it is to avoid insignificant communication connection
The wasting of resources bringing.
The initiation unit that this kind is used for described in vtm machine visual voice intercom system includes, timer, calculates user in vtm
The time of staying in front of machine, the time of staying exceedes threshold value and then sends alerting signal to control signal generator；Control signal occurs
Device, receives the control knob alerting signal sending the request signal producing initiation visual voice intercom request, sends request letter
Number to processing unit.This kind of connected mode is actively initiated by equipment, judges whether user sends by the holdup time of user
The demand of request, if there are then actively sending request, sends request manually without user, and system automation degree is more preferable, more
Intelligence, to the experience that user is more convenient.
The service end that this kind is used for described in vtm machine visual voice intercom system includes, receiving unit, and receiving device end sends
User images information and user speech information to service end, service image information and service voice letter that receiving position end sends
Breath, the information receiving is sent to processing unit；Processing unit, receives and analyzes the information of receiving unit forwarding, according to not
Same information produces different forwardings instructions, will forward instruction and the user images information receiving, user speech information, service
Image information and service voice messaging sent along to retransmission unit；Retransmission unit, instruction and letter that reception processing unit sends
Breath, according to forwarding instruction that user images information and user speech information are forwarded to seat end, instructs service graph according to forwarding
As information and service voice messaging are forwarded to equipment end.This service end is analyzed to information forwarding, and corresponding informance is forwarded to
Bulk information need not be forwarded, it is to avoid high amount of traffic springs up by corresponding device simultaneously, reduce communication pressure, and exist by analysis
Forwarding can reduce information errors, improves the accuracy rate of system operation.
The end of attending a banquet that this kind is used for described in vtm machine visual voice intercom system includes, and image unit collects service personal's
Image information, forwards service image information to processing unit；Pickup unit, collects the voice messaging of service personal, forwards service
Voice messaging is to processing unit；Speaker unit, the user speech information of reception processing unit forwards, play user speech information；
Visualization unit, the user images information of reception processing unit forwards, play user images information；Video record unit, reception processing list
The user images information that unit forwards, user speech information, service image information and service voice messaging, process the information receiving
Formation service is recorded a video and is preserved；Processing unit, receives the solicited message of service end transmission and sends communication connection information to service
End, receives service image information and service voice messaging is forwarded to video record unit and service end, receives the service that service end sends
Image information with service voice messaging and forwards.This seat end is corresponding with equipment end, receives and collects service by image unit
Image information plays user images information by visualization unit, had not only ensured voice communication but also had ensured the transmitting-receiving of image, and had helped through
The visual function of voice inter-speaking system.Wherein video record unit receive user image information, user speech information, service image information
Form service video recording, the specific service content of recordable each visual voice intercom with service voice messaging, be a kind of service
Record is also a kind of service guarantee, can be easy to subsequently dialog context is entered with line retrieval playback.
Claims (6)
1. one kind is used for vtm machine visual voice intercom system it is characterised in that including:
Equipment end, initiates visual voice intercom and asks to service end, collect user images information, pick up user speech information, turn
Hair family image information and user speech information, to service end, receive the communication connection information that service end forwards, receive service end
The service image information forwarding and service voice messaging, play the service image information receiving and service voice messaging；
Service end, seat end is asked and is forwarded in the intercommunication that receiving device end sends, the user images letter that receiving device end sends
Breath with user speech information and is forwarded to seat end, and the communication connection information that receiving position end sends simultaneously is forwarded to equipment end, connects
Receive the service image information of end transmission of attending a banquet and service voice messaging and be forwarded to equipment end；
Seat end, receives intercommunication solicited message and sends communication connection information to service end, receive and play user images information
With user speech information, collect the image information of service personal and voice messaging forms service image information and service voice messaging
And it is forwarded to service end.
2. according to claim 1 a kind of for vtm machine visual voice intercom system it is characterised in that described equipment
End includes,
Image unit, collects user images information, forwards user images information to processing unit；
Pickup unit, collects user speech information, forwards user speech information to processing unit；
Speaker unit, the service voice information of reception processing unit forwards, play service voice information；
Visualization unit, the service image information of reception processing unit forwards, play service image information；
Initiate unit, initiate visual voice intercom and ask to processing unit；
Processing unit, the visual voice intercom request formation solicited message receiving initiation unit transmission is forwarded to service end, receives
User images information and user speech information are forwarded to service end, receive service image information and the service voice that service end sends
Information simultaneously forwards.
3. according to claim 2 a kind of for vtm machine visual voice intercom system it is characterised in that described initiation
Unit includes,
Control knob, the alerting signal that sends user controlled is to control signal generator；
Control signal generator, receives the control knob alerting signal sending the request producing initiation visual voice intercom request
Signal, sends a request signal to processing unit.
4. according to claim 2 a kind of for vtm machine visual voice intercom system it is characterised in that described initiation
Unit includes,
Timer, calculates the time of staying in front of vtm machine for the user, and the time of staying exceedes threshold value and then sends alerting signal to control
Signal generator；
Control signal generator, receives the control knob alerting signal sending the request producing initiation visual voice intercom request
Signal, sends a request signal to processing unit.
5. according to claim 1 a kind of for vtm machine visual voice intercom system it is characterised in that described service
End includes,
, to service end, receiving position end is sent out for receiving unit, the user images information that receiving device end sends and user speech information
The service image information sent and service voice messaging, the information receiving is sent to processing unit；
Processing unit, receives and analyzes the information of receiving unit forwarding, produces different forwarding instructions according to different information, will
The user images information forwarding instruction and receiving, user speech information, service image information and service voice messaging are together sent out
Deliver to retransmission unit；
Retransmission unit, instruction and information that reception processing unit sends, instruct user images information and user's language according to forwarding
Message breath is forwarded to seat end, according to forwarding instruction, service image information and service voice messaging is forwarded to equipment end.
6. according to claim 1 a kind of for vtm machine visual voice intercom system it is characterised in that described attends a banquet
End includes,
Image unit, collects the image information of service personal, forwards service image information to processing unit；
Pickup unit, collects the voice messaging of service personal, forwards service voice information to processing unit；
Speaker unit, the user speech information of reception processing unit forwards, play user speech information；
Visualization unit, the user images information of reception processing unit forwards, play user images information；
Video record unit, the user images information of reception processing unit forwards, user speech information, service image information and service language
Message ceases, and processes the information formation service receiving and records a video and preserve；
Processing unit, receives the solicited message of service end transmission and sends communication connection information to service end, receive service image
Information and service voice messaging are forwarded to video record unit and service end, receive service image information and the service language that service end sends
Message ceases and forwards.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610745433.9A CN106375701B (en) | 2016-08-29 | 2016-08-29 | One kind being used for VTM machine visual voice intercom system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610745433.9A CN106375701B (en) | 2016-08-29 | 2016-08-29 | One kind being used for VTM machine visual voice intercom system |
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| Publication Number | Publication Date |
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| CN106375701A true CN106375701A (en) | 2017-02-01 |
| CN106375701B CN106375701B (en) | 2019-05-21 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN201610745433.9A Active CN106375701B (en) | 2016-08-29 | 2016-08-29 | One kind being used for VTM machine visual voice intercom system |
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Citations (6)
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| CN101247516A (en) * | 2008-03-21 | 2008-08-20 | 当代天启技术（北京）有限公司 | Visible intercommunication method and system for buildings |
| WO2010056215A1 (en) * | 2008-11-12 | 2010-05-20 | Fintek Finansal Teknoloji Hizmetleri Anonim Sirketi | An apparatus that makes banking transactions by video conferencing and a method thereof |
| CN104835266A (en) * | 2015-04-22 | 2015-08-12 | 中国建设银行股份有限公司 | Business handling method and system of VTM |
| CN205283651U (en) * | 2015-12-14 | 2016-06-01 | 江苏国光信息产业股份有限公司 | A telephone for VTM of bank equipment |
| CN205490895U (en) * | 2016-01-11 | 2016-08-17 | 深圳怡化电脑股份有限公司 | Long -distance video automatic teller machine and long -distance video pronunciation auto -change over device that talkbacks thereof |
| CN205827549U (en) * | 2016-07-05 | 2016-12-21 | 深圳市锐宝智联信息有限公司 | A kind of VTM financial terminal machine |
-
2016
- 2016-08-29 CN CN201610745433.9A patent/CN106375701B/en active Active
Patent Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101247516A (en) * | 2008-03-21 | 2008-08-20 | 当代天启技术（北京）有限公司 | Visible intercommunication method and system for buildings |
| WO2010056215A1 (en) * | 2008-11-12 | 2010-05-20 | Fintek Finansal Teknoloji Hizmetleri Anonim Sirketi | An apparatus that makes banking transactions by video conferencing and a method thereof |
| CN104835266A (en) * | 2015-04-22 | 2015-08-12 | 中国建设银行股份有限公司 | Business handling method and system of VTM |
| CN205283651U (en) * | 2015-12-14 | 2016-06-01 | 江苏国光信息产业股份有限公司 | A telephone for VTM of bank equipment |
| CN205490895U (en) * | 2016-01-11 | 2016-08-17 | 深圳怡化电脑股份有限公司 | Long -distance video automatic teller machine and long -distance video pronunciation auto -change over device that talkbacks thereof |
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| CN106375701B (en) | 2019-05-21 |
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