CN106327360A - Self-service business handling system for power business hall - Google Patents
Self-service business handling system for power business hall Download PDFInfo
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- CN106327360A CN106327360A CN201610845409.2A CN201610845409A CN106327360A CN 106327360 A CN106327360 A CN 106327360A CN 201610845409 A CN201610845409 A CN 201610845409A CN 106327360 A CN106327360 A CN 106327360A
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- 238000004891 communication Methods 0.000 claims description 37
- 238000012545 processing Methods 0.000 claims description 21
- 230000005611 electricity Effects 0.000 claims description 16
- 230000003993 interaction Effects 0.000 claims description 5
- 230000000694 effects Effects 0.000 claims description 3
- 238000000034 method Methods 0.000 description 4
- 238000005516 engineering process Methods 0.000 description 2
- 239000013589 supplement Substances 0.000 description 2
- 238000012546 transfer Methods 0.000 description 2
- 241000209140 Triticum Species 0.000 description 1
- 235000021307 Triticum Nutrition 0.000 description 1
- 230000009286 beneficial effect Effects 0.000 description 1
- 238000013480 data collection Methods 0.000 description 1
- 230000007812 deficiency Effects 0.000 description 1
- 238000013461 design Methods 0.000 description 1
- 238000010586 diagram Methods 0.000 description 1
- 238000009434 installation Methods 0.000 description 1
- 239000000463 material Substances 0.000 description 1
- 238000012913 prioritisation Methods 0.000 description 1
Classifications
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/06—Energy or water supply
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
- G07F17/0014—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for vending, access and use of specific services not covered anywhere else in G07F17/00
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- Business, Economics & Management (AREA)
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Health & Medical Sciences (AREA)
- Engineering & Computer Science (AREA)
- Economics (AREA)
- General Health & Medical Sciences (AREA)
- Water Supply & Treatment (AREA)
- Public Health (AREA)
- Human Resources & Organizations (AREA)
- Marketing (AREA)
- Primary Health Care (AREA)
- Strategic Management (AREA)
- Tourism & Hospitality (AREA)
- General Business, Economics & Management (AREA)
- Theoretical Computer Science (AREA)
- Telephonic Communication Services (AREA)
Abstract
The present invention relates to a self-service business handling system for a power business hall. The system includes a background server, a field control terminal (1), an image reading terminal (2) and an audio guidance terminal (3), wherein the field control terminal (1), the image reading terminal (2) and the audio guidance terminal (3) are all installed on a work station. With the self-service business handling system provided by the invention adopted, business handling efficiency can be improved, labor cost of the business hall can be saved, and the improvement of customer satisfaction can be facilitated.
Description
Technical field
The present invention relates to a kind of electricity business hall self-service business handling system.
Background technology
At present, manual type transacting business can only be passed through in electricity business hall and supplement electricity payment with money, needing to expend in a large number
Manpower, add the operation cost of power system；Owing to being to supplement with money for some standardized business handlings and routine
Payment, data collection when personnel are carried out in business hall, there is no technology content, it can be considered to use self-service form to change
Enter, in order to save operation cost, and 24 hour self-helps operations can be realized, facilitate client's transacting business at any time, improve client
Satisfaction.
Summary of the invention
It is an object of the invention to overcome above-mentioned deficiency, it is provided that a kind of raising business handling efficiency, saving business hall manpower
Cost and be favorably improved the electricity business hall self-service business handling system of CSAT.
The object of the present invention is achieved like this:
A kind of electricity business hall self-service business handling system, described in include background server and field control terminal, image
Reading terminals and audio frequency instruct terminal, described field control terminal, image reading terminal and audio frequency to instruct terminal to be mounted on making
On industry station；
Described field control terminal includes the CPU being installed in terminal shell, and described terminal shell is installed on operation station
On table top, the shell wall of described terminal shell is provided with touch screen, RS485 module two and communication module two, described touch screen,
RS485 module two and communication module two are all connected by communication with CPU；
Described image reading terminal includes the base rod being vertically installed on operation station table top, and described base rod is along its length
Direction is provided with through hole, and in this through hole, activity is plugged with inserted link, and the top of described inserted link is horizontally arranged with a jack, in this jack
Being plugged with transverse link, described transverse link is set with an axle sleeve, the outer wall of described axle sleeve connects an adjusting lever, described
Mounting bracket is installed on the free end of adjusting lever, described mounting bracket is provided with photographic head；Described mounting bracket just under
Side is provided with backing plate, and this backing plate is positioned on the table top of operation station；Processor two and RS485 module it is equipped with in described base rod
One, described photographic head and RS485 module one are connected by communication with processor two, between described RS485 module one and RS485 module two
It is connected by cable communication；
Described audio frequency instructs terminal to include the terminal box body being installed on operation station wall, is provided with in described terminal box body
Processor one, communication module one and audio frequency and video processing module one, the box wall of described terminal box body is provided with speaker one and wheat
Gram wind one, described speaker one and mike are connected to processor one once audio frequency and video processing module one, described processor one with
Communication module one is connected by communication；
Described background server includes processing unit, and described processing unit connects communication module three, described communication module
One is connected by cable network or wireless network communication with communication module three, and described processing unit is also associated with man-machine interaction electricity
Road, described processing unit connects through audio frequency and video processing module two and has speaker two and mike two.
One electricity business hall of the present invention self-service business handling system, described man-machine interaction circuit is keyboard and mouse.
The self-service flow process of the present invention is:
Step one: user inputs telephone number in the input frame of touch screen；Phone number is sent to rear by field control terminal
Station server, background server is that Folder Name sets up a file with " current date+telephone number "；
Step 2: touch screen display business tine (such as new clothes business, increase-volume business, the transfer transaction and tear table cancellation industry open of renaming
Business)；
Step 3: user touches selection business tine；
Step 4: information paper is positioned on backing plate by user, the image that image reading terminal obtains data by photographic head provides
Expecting, and image document is sent to field control terminal by image reading terminal, image is provided by field control terminal by network
Material sends to background server and is saved in step one in the file set up；
Step 5: background service personnel examine image document on background server；
Compared with prior art, the invention has the beneficial effects as follows:
The present invention obtains subscriber information message by image reading terminal and passes to background server, eliminates substantial amounts of sales counter
Personnel, and background server can be connected by multiple image reading terminal calleds, being equipped with one to two backstage personnel can be to many
Business in individual business hall focuses on, and has saved substantial amounts of manpower；And instruct terminal by audio frequency, can to some not
The old people of custom operating computer points out and guides, and guides its finishing service flow process；The most perfect self-oriented handle
Flow process.
Accompanying drawing explanation
Fig. 1 is the structural representation of a kind of electricity business hall of the present invention self-service business handling system.
Fig. 2 is the circuit block diagram of a kind of electricity business hall of the present invention self-service business handling system.
Wherein:
Field control terminal 1, image reading terminal 2, audio frequency instruct terminal 3；
Base rod 2.1, inserted link 2.2, transverse link 2.3, axle sleeve 2.4, adjusting lever 2.5, mounting bracket 2.6, backing plate 2.7.
Detailed description of the invention
See Fig. 1 and Fig. 2, a kind of electricity business hall self-service business handling system that the present invention relates to, described in include after
Station server and field control terminal 1, image reading terminal 2 and audio frequency instruct terminal 3, described field control terminal 1, image
Reading terminals 2 and audio frequency instruct terminal 3 to be mounted on operation station；
Described field control terminal 1 includes the CPU being installed in terminal shell, and described terminal shell is installed on operation station
On table top, the shell wall of described terminal shell is provided with touch screen, RS485 module two and communication module two, described touch screen,
RS485 module two and communication module two are all connected by communication with CPU；
Described image reading terminal 2 includes the base rod 2.1 being vertically installed on operation station table top, described base rod 2.1
Being provided with through hole along its length, in this through hole, activity is plugged with inserted link 2.2, and the top of described inserted link 2.2 is horizontally arranged with
One jack, is plugged with transverse link 2.3 in this jack, described transverse link 2.3 is set with an axle sleeve 2.4, described axle sleeve 2.4
Outer wall on connect have an adjusting lever 2.5, the free end of described adjusting lever 2.5 is provided with mounting bracket 2.6, described installation is propped up
On frame 2.6, photographic head is installed；The underface of described mounting bracket 2.6 is provided with backing plate 2.7, and this backing plate is positioned at operation station
On table top；Processor two and RS485 module one, described photographic head and RS485 module one and place it is equipped with in described base rod 2.1
Reason device two is connected by communication, and described RS485 module one is connected by cable communication between RS485 module two, thus by photographic head
View data, to field control terminal 1, is then transferred to backstage by field control terminal 1 and takes by the source map Image relaying obtained
Business device；
Described audio frequency instructs terminal 3 to include the terminal box body being installed on operation station wall, installs in described terminal box body
There are processor one, communication module one and audio frequency and video processing module one, the box wall of described terminal box body is provided with speaker one He
Mike one, described speaker one and mike are connected to processor one, described processor one once audio frequency and video processing module one
It is connected by communication with communication module one；
Described background server includes processing unit, and described processing unit connects communication module three, described communication module
One is connected by cable network or wireless network communication with communication module three, and described processing unit is also associated with man-machine interaction electricity
Road (such as keyboard and mouse), described processing unit connects through audio frequency and video processing module two and has speaker two and mike two；From
And make background server audio frequency instruct be connected by communication between terminal 3 after can carry out actual conversation；
The self-service flow process of the present invention is:
Step one: user inputs telephone number in the input frame of touch screen；Phone number is sent to rear by field control terminal 1
Station server, background server is that Folder Name sets up a file with " current date+telephone number "；
Step 2: touch screen display business tine (such as new clothes business, increase-volume business, the transfer transaction and tear table cancellation industry open of renaming
Business)；
Step 3: user touches selection business tine；
Step 4: information paper is positioned on backing plate 2.7 by user, image reading terminal 2 obtains the figure of data by photographic head
As data, and image document is sent to field control terminal 1 by image reading terminal 2, and field control terminal 1 will by network
Image document sends to background server and is saved in step one in the file set up；
Step 5: background service personnel examine image document on background server；
Further, above-mentioned field control terminal 1, image reading terminal 2 and audio frequency instruct terminal 3, described field control terminal
1, image reading terminal 2 and audio frequency instruct the power supply of terminal 3 all to use mains-supplied, for preventing the fortuitous events such as power-off, and can be same
Step is equipped with UPS uninterruptible power system, to guarantee continued power ability；
Additionally: it should be noted that above-mentioned detailed description of the invention is only a prioritization scheme of this patent, those skilled in the art
Any change of being done according to above-mentioned design of member or improvement, all within the protection domain of this patent.
Claims (2)
1. an electricity business hall self-service business handling system, it is characterised in that include background server and scene described in:
Control terminal (1), image reading terminal (2) and audio frequency and instruct terminal (3), described field control terminal (1), image reading terminal
And audio frequency instructs terminal (3) to be mounted on operation station (2)；
Described field control terminal (1) includes the CPU being installed in terminal shell, and described terminal shell is installed on operation station
Table top on, the shell wall of described terminal shell is provided with touch screen, RS485 module two and communication module two, described touch screen,
RS485 module two and communication module two are all connected by communication with CPU；
Described image reading terminal (2) includes the base rod (2.1) being vertically installed on operation station table top, described base rod
(2.1) being provided with through hole along its length, in this through hole, activity is plugged with inserted link (2.2), and the top of described inserted link (2.2) is horizontal
To being provided with a jack, being plugged with transverse link (2.3) in this jack, described transverse link is set with an axle sleeve on (2.3)
(2.4), the outer wall of described axle sleeve (2.4) connects and has an adjusting lever (2.5), the free end of described adjusting lever (2.5) is installed
There are mounting bracket (2.6), described mounting bracket, on (2.6), photographic head is installed；The underface of described mounting bracket (2.6) is arranged
Having backing plate (2.7), this backing plate is positioned on the table top of operation station；Processor two and RS485 it is equipped with in described base rod (2.1)
Module one, described photographic head and RS485 module one are connected by communication with processor two, described RS485 module one and RS485 module two
Between by cable communication be connected；
Described audio frequency instructs terminal (3) to include the terminal box body being installed on operation station wall, peace in described terminal box body
Equipped with processor one, communication module one and audio frequency and video processing module one, the box wall of described terminal box body is provided with speaker one
It is connected to processor one, described processor once audio frequency and video processing module one with mike one, described speaker one and mike
One is connected by communication with communication module one；
Described background server includes processing unit, and described processing unit connects communication module three, described communication module
One is connected by cable network or wireless network communication with communication module three, and described processing unit is also associated with man-machine interaction electricity
Road, described processing unit connects through audio frequency and video processing module two and has speaker two and mike two.
2. a kind of electricity business hall self-service business handling system, it is characterised in that: described man-machine interaction electricity
Road is keyboard and mouse.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610845409.2A CN106327360A (en) | 2016-09-24 | 2016-09-24 | Self-service business handling system for power business hall |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610845409.2A CN106327360A (en) | 2016-09-24 | 2016-09-24 | Self-service business handling system for power business hall |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN106327360A true CN106327360A (en) | 2017-01-11 |
Family
ID=57819892
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201610845409.2A Pending CN106327360A (en) | 2016-09-24 | 2016-09-24 | Self-service business handling system for power business hall |
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| Country | Link |
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| CN (1) | CN106327360A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107249039A (en) * | 2017-07-07 | 2017-10-13 | 国网上海市电力公司 | A kind of electricity business hall intelligent service system |
Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102231200A (en) * | 2011-07-19 | 2011-11-02 | 交通银行股份有限公司 | Method for transacting bankcard application through mobile intelligent terminal |
| CN202580510U (en) * | 2012-05-02 | 2012-12-05 | 北京高立开元创新科技有限公司 | Mounting bracket of wireless scanning device |
| CN203014953U (en) * | 2012-11-15 | 2013-06-19 | 东莞光阵显示器制品有限公司 | Multifunctional fine shooting instrument |
| CN104575139A (en) * | 2015-01-19 | 2015-04-29 | 肖龙英 | Scene interactive type intelligent multimedia terminal and application thereof |
| CN204791310U (en) * | 2015-07-14 | 2015-11-18 | 博宏信息技术有限公司 | Long -range visual self -service terminal |
| CN206331484U (en) * | 2016-09-24 | 2017-07-14 | 国网江苏省电力公司江阴市供电公司 | The self-service business handling system of electricity business hall |
-
2016
- 2016-09-24 CN CN201610845409.2A patent/CN106327360A/en active Pending
Patent Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102231200A (en) * | 2011-07-19 | 2011-11-02 | 交通银行股份有限公司 | Method for transacting bankcard application through mobile intelligent terminal |
| CN202580510U (en) * | 2012-05-02 | 2012-12-05 | 北京高立开元创新科技有限公司 | Mounting bracket of wireless scanning device |
| CN203014953U (en) * | 2012-11-15 | 2013-06-19 | 东莞光阵显示器制品有限公司 | Multifunctional fine shooting instrument |
| CN104575139A (en) * | 2015-01-19 | 2015-04-29 | 肖龙英 | Scene interactive type intelligent multimedia terminal and application thereof |
| CN204791310U (en) * | 2015-07-14 | 2015-11-18 | 博宏信息技术有限公司 | Long -range visual self -service terminal |
| CN206331484U (en) * | 2016-09-24 | 2017-07-14 | 国网江苏省电力公司江阴市供电公司 | The self-service business handling system of electricity business hall |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107249039A (en) * | 2017-07-07 | 2017-10-13 | 国网上海市电力公司 | A kind of electricity business hall intelligent service system |
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