CN106327145A - Mobile phone APP-based train ride service providing method and system - Google Patents
Mobile phone APP-based train ride service providing method and system Download PDFInfo
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- CN106327145A CN106327145A CN201610644245.7A CN201610644245A CN106327145A CN 106327145 A CN106327145 A CN 106327145A CN 201610644245 A CN201610644245 A CN 201610644245A CN 106327145 A CN106327145 A CN 106327145A
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- 238000011156 evaluation Methods 0.000 claims abstract description 15
- 230000003993 interaction Effects 0.000 claims description 7
- 230000010354 integration Effects 0.000 claims description 6
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- 230000008901 benefit Effects 0.000 claims description 5
- 235000013305 food Nutrition 0.000 claims description 5
- 235000012054 meals Nutrition 0.000 claims description 4
- 238000000151 deposition Methods 0.000 claims description 3
- 230000036541 health Effects 0.000 claims description 2
- 230000002452 interceptive effect Effects 0.000 claims description 2
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- G06Q10/10—Office automation; Time management
- G06Q10/109—Time management, e.g. calendars, reminders, meetings or time accounting
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
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Abstract
The invention relates to a mobile phone APP-based train ride service providing method and system. The system comprises a passenger mobile phone APP client end, a train attendant mobile phone APP client end and a service platform management system; a passenger order is sent to the service platform management system via the train passenger mobile phone APP client end, request information of the passenger order is pushed to a logged-in available train attendant mobile phone on the same train by the service platform management system via a backend database, and a train attendant contacts with a passenger who places the order and starts to provide service. Order fulfillment is confirmed after service ends, service evaluation for the service providing train attendant is given by the passenger, and service satisfaction feedback is obtained by the service providing train attendant. Mobile phone and Internet resources are fully used; functions of alarm clock prompting, convenient buy on the trip, emergency alarm, life assistance, on-the-trip games and the like can be provided for the passenger; detailed requirements of the passenger are explored, actual problems of the passenger can be solved; a safe, convenient and warm trip of the passenger can be guaranteed.
Description
Technical field
The present invention relates to a kind of method and system providing train to service during the journey, be based especially on mobile phone A PP and fire is provided
The method and system that car services during the journey.
Background technology
Along with the arrival of information age, electronic information service develops rapidly like the mushrooms after rain, with its high efficiency, low
Pay, high yield is admitted by countries in the world with the feature such as global, becomes one the most preventible strength.In order to more
Good for passenger facilities, rail service and ecommerce are combined closely by we, and this is that we carry the most especially for the demand in epoch
Rise the key of service quality.
From the beginning of passenger ticket buying, the size detailed problem run into, become the object that we staff pays close attention to, from row
Li Anjian, timely ticket checking, the problem of parcel safety, get off after arriving at a station, train delays is reminded and food and drink problem etc. in time,
Need Mobile phone APP provide service platform, practical solving practical problems, preferably serve the passengers, allow passenger can mood pleased
Happy enjoyment journey.
Summary of the invention
It is an object of the invention to provide a kind of method and system providing train to service during the journey based on mobile phone A PP.
The technical solution adopted for the present invention to solve the technical problems is: one provides train during the journey based on mobile phone A PP
The method of service, comprises the following steps:
S1: passenger obtains Bus Schedules by mobile phone A PP input train number, receives the most late information of train and ticket checking information；
The Quick Response Code superscribed after the scanning safety check of S2: passenger's mobile phone A PP, obtains the initial position situation of luggage parcel, builds
Vertical a kind of system based on vehicle positioning, parcel is moved and can receive prompting；
S3: after upper train, mobile phone A PP is connected with this Train Management system, obtains the various letters that this train provides
Breath, the information pushing that passenger is also sent by service platform management system to listed crew member's mobile phone A PP client；
S4: opening mobile phone A PP on train and i.e. receive arrival reminding, positioning function understands the particular location of this train number, lavatory
The lavatory service condition of permutation train is understood in inquiry；
S5: passenger enjoys train ordering services by mobile phone A PP, selects to like after checking the price of various food product and quantity
Set meal or packed meal, input compartment seat number, wait the room service of attendant, the most various snacks special products, equal online ordering,
Seat is delivered to by attendant；
S6: running into doubtful situations and click on the emergency alarm of mobile phone A PP, the page has coach number, seat number, and vehicular police can catch up with in time
To scene, passenger lose article after in life hack, Articles found, owner please contact fills in or search oneself article, characteristic trivial games allows to be taken advantage of
Visitor spends the very long journey time, and uncomfortable selection health assistant provides help, by online interaction directly and vehicle commander or
Crew talks with；
S7: passenger carries out service evaluation by mobile phone A PP client to the service provided, and chooses the most beautiful crew；
S8: provide the crew member of service to obtain service satisfaction by service personal's mobile phone A PP client and feed back.
The method is applied on train, does not earns integration by modes such as game, consumption, interactions, integration during used during taking train
Energy redemption amount, the user registered first obtains the coupons that price does not waits, carries out sweepstake, additionally can also after passenger's consumption
The good friend that software is shared with oneself obtains award.
A kind of system providing train to service during the journey based on mobile phone A PP, including passenger's mobile phone A PP client, crew
Mobile phone A PP client and service platform management system, passenger's mobile phone A PP client and crew's mobile phone A PP client are all passed through
Mobile Internet is connected with service platform management system.
Described passenger's mobile phone A PP client includes with lower module:
Barcode scanning module: passenger obtains luggage positional information by app barcode scanning luggage Quick Response Code；
Alarm module: run into an illegal incidents quietly key and report to the police；
Service module: intimate life hack, including Articles found, owner please contact, healthy assistant, lavatory inquiry, journey game, online interaction,
Intimate service is provided to passenger；Passenger sends request: include railway carriage seat number information, the demand type taken；Send into
The attendant information received after merit includes crew's job number；
Evaluation module: after journey terminates, crew is evaluated by passenger.
Described crew's mobile phone A PP client includes with lower module:
Registering modules: new user's registration, inputs user name, setting code and relevant individual's real information；
Login module: log in crew's account, revises personal information, sends train information, reception Customer information after login；
Service confirms module: after service completes, crew has confirmed an order；
Evaluation module: browse the evaluation information that oneself is serviced by passenger, receives service satisfaction feedback.
Described service platform management system includes database server and web server；Database server is used for depositing
Information and sequence information on passenger, train；Web server is for receiving information and the order that passenger sends, according to Customer information,
Crew member provides service.
The method have the advantages that the present invention's provides the system that services during the journey of train to fill based on mobile phone A PP
Distribution is waved machine, Internet resources, provides alarm clock calling, journey conveniently to purchase for passenger, the game of emergency alarm, life hack, journey
Etc. function, from details, excavate passenger's primary demand, solve the practical problem of passenger, ensure the trip of passenger's safety, conveniently go out
Row, warm trip.
Detailed description of the invention
The following is the specific embodiment of the present invention, technical scheme is described further, but the present invention
Protection domain is not limited to these embodiments.Every change without departing substantially from present inventive concept or equivalent replacement are included in the present invention
Protection domain within.
A kind of system providing train to service during the journey based on mobile phone A PP, including passenger's mobile phone A PP client, crew
Mobile phone A PP client and service platform management system, passenger's mobile phone A PP client and crew's mobile phone A PP client are all passed through
Mobile Internet is connected with service platform management system.
Described passenger's mobile phone A PP client includes with lower module:
Barcode scanning module: passenger obtains luggage positional information by app barcode scanning luggage Quick Response Code；
Alarm module: run into an illegal incidents quietly key and report to the police；
Service module: intimate life hack, including Articles found, owner please contact, healthy assistant, lavatory inquiry, journey game, online interaction,
Intimate service is provided to passenger；Passenger sends request: include railway carriage seat number information, the demand type taken；Send into
The attendant information received after merit includes crew's job number；
Evaluation module: after journey terminates, crew is evaluated by passenger.
Described crew's mobile phone A PP client includes with lower module:
Registering modules: new user's registration, inputs user name, setting code and relevant individual's real information；
Login module: log in crew's account, revises personal information, sends train information, reception Customer information after login；
Service confirms module: after service completes, crew has confirmed an order；
Evaluation module: browse the evaluation information that oneself is serviced by passenger, receives service satisfaction feedback.
Crew needs after succeeding in registration to be logged in all information that can send on train by log-in module, provides for passenger
Service, after offer service completes, by service, service personal confirms that module has confirmed an order, and browsed by evaluation module
The evaluation information that oneself is serviced by passenger, receives service satisfaction feedback.
Described service platform management system includes database server and web server；Database server is used for depositing
Information and sequence information on passenger, train；Web server is for receiving information and the order that passenger sends, according to Customer information,
Crew member provides service.
Passenger can download passenger's mobile phone A PP client, with different identity log-on message by mobile phone application shop.Enter
Interface, has in the upper right corner at interface and sweeps the function swept, and passenger's parcel when crossing safety check can be labeled with Quick Response Code, uses barcode scanning function
Just can be easily connected with cell phone software by luggage, when parcel is moved, mobile phone can make prompting automatically.
APP provides four functions for passenger: 1, journey alarm clock: comprise the most late prompting, ticket checking is reminded, parcel is reminded, washed
Prompting, arrival reminding between hands；2, journey is conveniently purchased: helps passenger and dining car to build the single food and drink of convenient service, carries for passenger
For predetermined diner location and the service made a reservation, and network trading can be carried out and food delivery puts in place；3, flash appeal: passenger has at one's side
In the case of criminal has no to discover, merit can be issued in " emergency alarm " Information when illegal thing occurs, staff
After receiving relevant information, carry out processing and making the scheme of solution in time；4, life hack: (Articles found, owner please contact, healthy assistant) gives trip
Visitor provides intimate service, journey game (stop thief, tease vehicle commander) to bring joy to boring route.
Concrete operation step is as follows:
1) entering interface after passenger buys tickets, after input train number, alarm clock calling the most late situation of arriving at a station this train number carries
Wake up.
2) after the upper train of passenger, software just automatically turns on positioning function, navigates to train particular location fast and accurately.
3) there is the placement situation of current luggage inside parcel location；
4) go to toilet when passenger worries, open lavatory inquiry, the service condition of permutation toilet train can be checked.
5) opening and conveniently purchase, there is all of items for merchandising of train the inside, the article selecting to buy can be added shopping cart,
On-line payment, is delivered to seat by by attendant；
6) if article fall aboard, Articles found, owner please contact just can search oneself article for the existing window of some exploitation.
7) finding that a suspect can carry out emergency alarm, vehicular police can arrive in the very nick of time passenger at one's side.
System also has the trivial games such as funny vehicle commander, rapidly train, and passenger can be with single-play game, it is also possible to and partner's networking at one's side
Cooperation is made a breakthrough jointly；Open healthy assistant time uncomfortable, select the classification being suitable for oneself to ask for help；Want to look for crew,
Can direct-on-line interaction.
Passenger's order is mail to service platform management system, service platform management system by train passengers mobile phone A PP client
It is pushed to this train number according to passenger's order request information by background data base and has logged in the crew's mobile phone that maybe can receive orders, take advantage of
Business person contacts with the passenger that places an order and starts to provide service.Service is terminated rear passenger and is led to by passenger's mobile phone A PP client, crew
Cross crew's mobile phone A PP client to have confirmed an order.The crew that offer is serviced by passenger by passenger's mobile phone A PP client
Carry out service evaluation.The crew providing service obtains service satisfaction by crew's mobile phone A PP client and feeds back, in order to enter
Improve service quality to one step.
It should be noted that passenger uses passenger's mobile phone A PP client identity card real name to register, as by stepping on every day
The modes such as land, game make a breakthrough, consume, interactive earn integration, integration can when payment deduction cash；The user registered first can
To obtain the coupons that price does not waits, after passenger's consumption, sweepstake can be carried out, if systems share can also be obtained to good friend
Take award.
Claims (6)
1. the method providing train to service during the journey based on mobile phone A PP, it is characterised in that comprise the following steps:
S1: passenger obtains Bus Schedules by mobile phone A PP input train number, receives the most late information of train and ticket checking information；
The Quick Response Code superscribed after the scanning safety check of S2: passenger's mobile phone A PP, obtains the initial position situation of luggage parcel, sets up one
Planting system based on vehicle positioning, parcel is moved and can receive prompting；
S3: after upper train, mobile phone A PP is connected with this Train Management system, obtains the various information that this train provides, clothes
The information pushing that passenger is also sent by business platform management system is to listed crew member's mobile phone A PP client；
S4: open mobile phone A PP on train and i.e. receive arrival reminding, positioning function understands the particular location of this train number, lavatory inquiry
Understand the lavatory service condition of permutation train；
S5: passenger enjoys train ordering services by mobile phone A PP, selects the set liked after checking the price of various food product and quantity
Meal or packed meal, input compartment seat number, wait the room service of attendant, the most various snacks special products, equal online ordering, by arranging
Car person delivers to seat；
S6: running into doubtful situations and click on the emergency alarm of mobile phone A PP, the page has coach number, seat number, and vehicular police can arrive in the very nick of time existing
, passenger lose article after in life hack, Articles found, owner please contact fills in or search oneself article, characteristic trivial games allows passenger's degree
Spending the very long journey time, uncomfortable selection health assistant provides help, direct and vehicle commander or service on buses or trains by online interaction
Member's dialogue；
S7: passenger carries out service evaluation by mobile phone A PP client to the service provided, and chooses the most beautiful crew；
S8: provide the crew member of service to obtain service satisfaction by service personal's mobile phone A PP client and feed back.
2. the method serviced during the journey based on mobile phone A PP offer train as claimed in claim 1, it is characterised in that the method
It is applied on train, does not earns integration by game, consumption, the mode such as interactive during used during taking train, integration energy redemption amount, first
The user of registration obtains the coupons that price does not waits, and carries out sweepstake, additionally can also be shared with by software certainly after passenger's consumption
Oneself good friend obtains award.
3. the system providing train to service during the journey based on mobile phone A PP, it is characterised in that include passenger mobile phone A PP client
End, crew's mobile phone A PP client and service platform management system, passenger's mobile phone A PP client and crew mobile phone A PP client
End is all connected with service platform management system by mobile Internet.
4. as claimed in claim 3 provide, based on mobile phone A PP, the system that train services during the journey, it is characterised in that described in take advantage of
Visitor's mobile phone A PP client includes with lower module:
Barcode scanning module: passenger obtains luggage positional information by app barcode scanning luggage Quick Response Code；
Alarm module: run into an illegal incidents quietly key and report to the police；
Service module: intimate life hack, including Articles found, owner please contact, healthy assistant, lavatory inquiry, journey game, online interaction, to trip
Visitor provides intimate service；Passenger sends request: include railway carriage seat number information, the demand type taken；After sending successfully
The attendant information received includes crew's job number；
Evaluation module: after journey terminates, crew is evaluated by passenger.
5. as claimed in claim 3 provide, based on mobile phone A PP, the system that train services during the journey, it is characterised in that described in take advantage of
Business person's mobile phone A PP client includes with lower module:
Registering modules: new user's registration, inputs user name, setting code and relevant individual's real information；
Login module: log in crew's account, revises personal information, sends train information, reception Customer information after login；
Service confirms module: after service completes, crew has confirmed an order；
Evaluation module: browse the evaluation information that oneself is serviced by passenger, receives service satisfaction feedback.
6. the system serviced during the journey based on mobile phone A PP offer train as claimed in claim 3, it is characterised in that described clothes
Business platform management system includes database server and web server；Database server is used for depositing information on passenger, train
And sequence information；Web server is for receiving information and the order that passenger sends, and according to Customer information, crew member provides clothes
Business.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201610644245.7A CN106327145A (en) | 2016-08-07 | 2016-08-07 | Mobile phone APP-based train ride service providing method and system |
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| CN201610644245.7A CN106327145A (en) | 2016-08-07 | 2016-08-07 | Mobile phone APP-based train ride service providing method and system |
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Cited By (11)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107016576A (en) * | 2017-04-12 | 2017-08-04 | 杭州纳戒科技有限公司 | Consumption on network management method, device and system |
| CN107301580A (en) * | 2017-05-12 | 2017-10-27 | 湖南小推车网络科技有限公司 | A kind of railroad train way consume realization method and system |
| CN107742237A (en) * | 2017-09-28 | 2018-02-27 | 中南大学 | A kind of network Self-service meal-ordering pick-up system and method towards railway passenger |
| CN107862445A (en) * | 2017-10-25 | 2018-03-30 | 复旦大学 | A kind of unmanned intelligent service system of high ferro |
| CN109625024A (en) * | 2017-10-09 | 2019-04-16 | 陈成 | A kind of train car information service system |
| CN109727098A (en) * | 2019-01-01 | 2019-05-07 | 唐伟 | A kind of high-speed railway back-stage management method based on information communication |
| CN110969817A (en) * | 2018-09-28 | 2020-04-07 | 比亚迪股份有限公司 | Train alarm processing method and device and mobile equipment |
| CN111984877A (en) * | 2020-07-09 | 2020-11-24 | 北京北大千方科技有限公司 | Airport land-side passenger travel chain construction method, airport land-side passenger travel chain construction system, airport land-side passenger travel chain storage medium and terminal |
| CN113632151A (en) * | 2019-03-25 | 2021-11-09 | 本田技研工业株式会社 | Information providing system and information providing method |
| CN115100770A (en) * | 2022-06-21 | 2022-09-23 | 哈尔滨国铁科技集团股份有限公司 | Intelligent pick-up station service system |
| CN115277825A (en) * | 2022-07-02 | 2022-11-01 | 铁旅科技有限公司 | Railway business seat service method and system and railway clear code service system |
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Cited By (12)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107016576A (en) * | 2017-04-12 | 2017-08-04 | 杭州纳戒科技有限公司 | Consumption on network management method, device and system |
| CN107301580A (en) * | 2017-05-12 | 2017-10-27 | 湖南小推车网络科技有限公司 | A kind of railroad train way consume realization method and system |
| CN107742237A (en) * | 2017-09-28 | 2018-02-27 | 中南大学 | A kind of network Self-service meal-ordering pick-up system and method towards railway passenger |
| CN109625024A (en) * | 2017-10-09 | 2019-04-16 | 陈成 | A kind of train car information service system |
| CN107862445A (en) * | 2017-10-25 | 2018-03-30 | 复旦大学 | A kind of unmanned intelligent service system of high ferro |
| CN110969817A (en) * | 2018-09-28 | 2020-04-07 | 比亚迪股份有限公司 | Train alarm processing method and device and mobile equipment |
| CN109727098A (en) * | 2019-01-01 | 2019-05-07 | 唐伟 | A kind of high-speed railway back-stage management method based on information communication |
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| CN111984877A (en) * | 2020-07-09 | 2020-11-24 | 北京北大千方科技有限公司 | Airport land-side passenger travel chain construction method, airport land-side passenger travel chain construction system, airport land-side passenger travel chain storage medium and terminal |
| CN111984877B (en) * | 2020-07-09 | 2023-11-07 | 北京北大千方科技有限公司 | Airport land-side passenger travel chain construction method, airport land-side passenger travel chain construction system, storage medium and terminal |
| CN115100770A (en) * | 2022-06-21 | 2022-09-23 | 哈尔滨国铁科技集团股份有限公司 | Intelligent pick-up station service system |
| CN115277825A (en) * | 2022-07-02 | 2022-11-01 | 铁旅科技有限公司 | Railway business seat service method and system and railway clear code service system |
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Application publication date: 20170111 |
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