CN106295990A - Efficient link-up management system - Google Patents
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Abstract
The invention discloses a kind of efficient link-up management system, it is characterized in that: the intelligence that its ECM system is used is linked up the key-course of architecture ICA and the function of modules is assigned to new function and carries out specifically mutually calling, so that management system is more perfect.Applying in business administration field by converged communication technology, the communication management for enterprise provides a kind of electronic management means simultaneously, improves enterprise communication efficiency, thus the whole efficiency raising for business administration creates necessary condition.
Description
Technical field
The present invention relates to the management system in a kind of enterprise-level field, particularly one and be suitably applied enterprises, enterprise
And the efficient link-up management system between investor, affiliate, client.
Background technology
Along with the aggravation of global economic integration progress, the development of information technology, enterprise is faced with the fiercest
Competition.Enterprise not only needs to process internal produced information, is also required to process and the phase such as external transactions, activity, environment simultaneously
The information closed.How to set up one fast and effectively communication system enable employee in a suitable form the appropriate time it
In, obtain suitable information, fulfil their obligation smoothly, become one of current enterprise operator's urgent problem.
What existing enterprise management system had has simply done the biggest improvement in management, it is possible to realize enterprises with outer
The communication in portion, and not converged communication technology such as WEB, Email, Telephony voice, SMS, fax, instant messaging etc.
The management system merging and being used of communication mode organically combines.It is logical that some management systems simply emphasize that application is merged
Letter technology, and from administrative mechanism, it is not truly realized supervision and the monitoring linking up overall process, it is formed without the ditch of complete set
Logical strategy such as affairs prompt, transaction notification, automatically press, leader supervisor, the management strategy such as system automatic alarm, and it is used
Converged communication technology or unified message technology in the information such as voice, Email, fax, note is used different forms with
The form storage of file ground；Conversion between media is carried out by specific program；Even " different media use different services
Device ", this brings expensive purchase cost and maintenance cost not only to owner (the particularly user of enterprise-level), and makes merit
Can extension also be restricted.No matter management system portion inside and outside for enterprise in sum controls or from communication from management
Bring great convenience all can not in control the management operating of enterprise, reasonable for human resources of enterprise can not be given simultaneously
Distribution, institutional adjustment, personnel's responsibility make the foundation providing favourable clear, therefore can not fundamentally improve the ditch of enterprise
Logical efficiency.
Summary of the invention
It is an object of the invention to a kind of efficiently communication management ECM proposed for above-mentioned the deficiencies in the prior art
(Effective Communication Management) system, this system improves on the basis of existing management technique
Make management system have efficient management and communication mechanism, collaborative work ability and the work of enterprise of enterprises can be improved
Make efficiency.
For reaching above-mentioned purpose, the present invention realizes as follows:
A kind of efficiently communication management ECM system, the intelligence that this ECM system is used is linked up architecture ICA and is divided from top to bottom
For client layer, application layer, key-course, message layer and 5 aspects of base structure, wherein:
(1) base structure is made up of network, hardware platform, operating system, four parts of data base；
(2) message layer is come Mail Gateway, Short Message Service Gateway, wireless application through media bus Media-bus by information gateway
Protocol gateway, interactive voice response IVR, fax, Webpage, instant messaging carry out integrated；
(3) messaging controller, intervalometer, induction apparatus, trigger, analyzer are collected by key-course by linking up state machine
Become；
(4) application layer by user's service, system service two large divisions forms: user's service by flow definition, application module,
Parameter management, user manage four module compositions；System service is by accounting management, monitoring management, log management, authentication service four
Individual module forms；
(5) client layer includes Web browser, phone, mobile phone, facsimile machine, Email user Agent MUA；
It is characterized in that: the communication state machine in key-course is connected with analyzer and induction apparatus, described communication state machine is used
In storing and managing all dynamic communication data, safeguard communication state, described communication state machine uses queue mode to store dynamically
Link up data, obtain the message in queue by inner strategy judgement, after the device analysis by analysis of described message, be pushed to sensing
Device；Described communication state machine is additionally operable to carry out self-inspection, receive the message that induction apparatus is sent, and when match state change condition
The state that change is dynamically linked up；
Induction apparatus in key-course is connected with described communication state machine, analyzer and messaging controller, and described induction apparatus is used
In receiving the message data linked up in state machine queue, and described message data is given analyzer analysis, after then analyzing
Message data sent by messaging controller；Described induction apparatus is additionally operable to receive and is passed through by Unified Messaging Server UMS system
The message that messaging controller transmits, and give analyzer by described message and carry out, then notice is linked up state machine and is carried out state change
More；
Analyzer in key-course is connected with described communication state machine, intervalometer, trigger and induction apparatus, described analyzer
Called by communication state machine, intervalometer, trigger, induction apparatus, for business logic processing, after i.e. miscellaneous service action occurs
Strategy execution analysis, including receiving the strategy execution after message, state machine is linked up in change and is become by intervalometer or trigger
More data base links up the format organization when strategy execution after the strategy execution of state, communication Status Change, transmission message；
Trigger in key-course is connected with described analyzer, communication state machine and data base, and described trigger is used for adjusting
With analyzer, and change the communication state linked up in state machine and the storage data in data base；
Intervalometer in key-course is connected with described communication state machine and data base, described intervalometer according to the triggered time,
Obtain from data base and meet the communication data activation of certain time conditions and become dynamically to link up data, be stored in and link up state machine
In queue.
In the base structure of described ECM system, data base have employed media and unifies memory mechanism, multiple message is adopted
Store with unified form.
The message layer of described ECM system have employed media bus technology, the interactive language being connected with described media bus
The Multimedia Message that the Multimedia Message of sound responder module generation, the Multimedia Message of Short Message Service Gateway generation, Mail Gateway produce
Unified with the Multimedia Message that Wireless Application Protocol Gateway produces is public media standard, and it is total that all requests are all sent to media
Line, is carried out unified media conversion by media bus.
Described ECM system have employed media Unified Messaging Server, by media messenger service at a hardware
Upper unified realization.
The external interface of message layer, key-course and application layer in described ECM system uses application programming interface API
Standard, it is possible to combine with enterprise resource planning ERP, manageming contacts CRM, office automation OA system.
Described ECM system creates a whole set of communication and the definitional language of communication strategy and standard CML of expression, and is made
Store for communication data, express, issue and the form of inside and outside data exchange.
ECM systematic difference brings great convenience to the management of enterprise, by ECM system to whole communication link certainly
The mechanism of dynamic record increases the dynamics of business administration, the most also gives enterprise for the reasonable distribution of human resources, organization
Adjustment, personnel's responsibility makes clear and provides favourable foundation.Spirit is allowed users to by the most integrated for existing communication mode
The application lived, and the process of each communication has manageability, is the maximum feature of ECM system.
The user that ECM systematic difference is vast provides communication mode flexibly so that link up both sides can and
Time carry out information mutual communication.For enterprise customer, ECM is then that the communication management of enterprise provides a kind of electronic management means,
Improve enterprise communication efficiency, thus the whole efficiency raising for business administration creates necessary condition, makes enterprise in fierceness
The market competition in more competitive.
Accompanying drawing explanation
Fig. 1 is intelligent communication system (ICA) the interior laminate layer structural representation of ECM system；
Fig. 2 is to operate total schematic diagram between ECM system key-course internal module；
Fig. 3 is ECM system key-course mechanism of action relation schematic diagram；
Fig. 4 is that ECM system key-course links up activation mechanism schematic diagram；
Fig. 5 is ECM system key-course Status Change schematic diagram of mechanism；
Fig. 6 is ECM system key-course policy enforcement mechanisms schematic diagram；
Fig. 7 is the connection diagram of ECM system and external common net；
Fig. 8 is that control flow chart is linked up in the single step of ECM system application；
Detailed description of the invention
Below in conjunction with the accompanying drawings ECM system of the present invention is described in further details.
If Fig. 1 is that the intelligence that ECM system is used links up architecture ICA interior laminate layer structural representation, ICA is by client layer
5, application layer 4, key-course 3, message layer 2 and 1 five aspect compositions of base structure, base structure 1 is by network 11, hardware platform
12, operating system 13, data base 14 4 part composition；Message layer 2 is come E-mail postal through media bus 21 by information gateway
Part gateway 24, SMS (Short Message Service) SMS messaging gateway 23, interactive voice response IVR22, Wireless Application Protocol Gateway 25, fax,
Webpage Web Page and instant messaging carry out integrated；Key-course 3 by link up state machine 31 to messaging controller 32, intervalometer 33,
Induction apparatus 34, trigger 36, analyzer 35 carry out integrated；Application layer 4 is serviced 41 by user, system service 42 two large divisions's group
Become: user services 41 and mainly managed four modules formed by flow definition, application module, parameter management, user；System service 42
Mainly there are the functions such as accounting management, monitoring management, log management, authentication service；Client layer 5 by web browser 51, phone 52,
The device end compositions such as mobile phone 53, facsimile machine 54, Email user Agent MUA55.
Communication state machine 31 in Fig. 2 wherein key-course 3 is connected with analyzer 35 and induction apparatus 34, links up state machine 31 and is
Store and manage all dynamic communications, and be responsible for safeguarding communication state, link up state machine 31 and use queue mode to store dynamically
Linking up, then obtain the message in queue by inner strategy judgement, device 35 is pushed to induction apparatus 34 after analyzing by analysis
Go out；Link up state machine 31 and can carry out self-inspection simultaneously, also can receive the message that induction apparatus 34 is sent, when match state change condition
The state that change is dynamically linked up；
Wherein the induction apparatus 34 in key-course 3 is connected with above-mentioned communication state machine 31, analyzer 35 and messaging controller 32,
Induction apparatus 34 is responsible for receiving the message data linked up in state machine 31 queue, after giving analyzer 35 analysis, by this message data
Sent by messaging controller 32；Induction apparatus 34 is also responsible for receiving and is passed through messaging controller by Unified Messaging Server UMS system 2
32 message transmitted, give after analyzer 35 is analyzed, and notice is linked up state machine 31 and carried out Status Change；
Wherein the analyzer 35 in key-course 3 connects with linking up state machine 31, intervalometer 33, trigger 36 and induction apparatus 34
Connecing, analyzer 35 is called by communication state machine 31, intervalometer 33, trigger 36, induction apparatus 34, is responsible for business logic processing,
Strategy execution analysis after i.e. miscellaneous service action occurs, links up state machine 31 including the strategy execution after receiving message, change
And strategy when linking up the strategy execution of state, communication Status Change in data base 14 is changed by intervalometer 33 or trigger 36
Format organization when execution, transmission message；
The wherein trigger 36 in key-course 3 and the data base 14 in analyzer 35, communication state machine 31 and base structure 1
Connecting, trigger 36 is responsible for calling analyzer 35, and depositing in the communication state in state machine 31 and data base 14 is linked up in change
Storage data；
Wherein the intervalometer 33 in key-course 3 is connected, regularly with the data base 14 linked up in state machine 31 and base structure 1
Device 33 can obtain and meet the communication data activation of certain time conditions and become dynamically to link up number according to the triggered time from data base 14
According to, it is stored in the queue linking up state machine 31.
If Fig. 2 is running schematic diagram between ECM system key-course 3 internal module, key-course 3 is the core of whole system running
The heart, whole key-course 3 is uniformly coordinated by linking up state machine 31.
There are four kinds of mechanism of action, the such as Fig. 3 of the relation between each mechanism of action between each module:
Linking up activation mechanism 56 and static state is linked up activation is dynamically to link up, and is stored in communication by linking up memory mechanism 57
In state machine 31.When dynamically linking up in running, Status Change mechanism 59 is responsible for safeguarding communication state.When linking up Status Change,
Corresponding strategies is performed by strategy trigger mechanism 58.
1, activation mechanism is linked up
As Fig. 4, A-H step realizes linking up immediately or periodically linking up immediately, I-K step realizes timing and links up or timing week
Phase gender gap is led to.Detailed process is as follows: when initiating to link up by WEB mode, call analyzer 35 by trigger 36, toward data
In storehouse 14, data are linked up in write.If linking up immediately or periodically linking up immediately, then it is inserted simultaneously into the team linking up state machine 31
In row, and Queue sequence notice induction apparatus 34 sends；If timing is linked up or timed periodic is linked up, the most first it is not inserted into linking up
State machine 31, is polled checking by intervalometer 33, the communication meeting time conditions is inserted and links up state machine 31.
Data base 14 automatic wheel is periodically given in by intervalometer 33, adds meeting the communication initiating time conditions from data base 14
Enter to linking up in state machine 31.
2, memory mechanism is linked up
All dynamic communications be stored in communication state machine 31 in, be divided into link up immediately queue, the cycle link up queue, pass round team
Arranging, press queue, each queue is provided with keeping marquis's queue, deposits the information that each queue sends.At the end of linking up, all teams
Arrange and keep marquis's queue accordingly and all can empty, show that this is dynamically linked up and do not exist.
3, state machine 31 Status Change mechanism is linked up
As Fig. 5, A-D step realizes linking up state machine 31 self-inspection Status Change, E-H step realizes induction apparatus 34 and controls to link up
State machine 31 changes.
(1) state machine self-detection mechanism is linked up
Link up the regular self-inspection of state machine 31, initiate the cycle communication queue of condition by arriving certain time or press queue and lead to
Cross induction apparatus 34 to send.
Meanwhile, link up state machine 31 when self-inspection, if it find that links up that queue and cycle link up queue immediately keeps marquis team
Row meet certain Status Change time conditions, then call analyzer 35 and be analyzed, and change communication state by trigger 36
Data in the state of machine 31 and data base 14.Such as: when ditch has passed through the process time limit, communication state machine 31 analyzer is called
After 35, the communication state linked up in state machine 31 is become " time-out is not fully complete " from " being not fully complete "
2) induction apparatus controls to link up state machine change
Induction apparatus 34 is constantly receiving the information that messaging controller 32 transmits, and is giving after analyzer 35 is analyzed,
According to analysis result, control to link up state machine 31 by trigger 36 and data base 14 carries out Status Change.Such as: work as analyzer
After 35 information analyzing reception are " link up and reply ", notification triggers device 36, change are linked up the shape of state machine 31 by induction apparatus 34
State and the data of data base 14 storage.
Strategy trigger mechanism when 4, linking up state machine 31 Status Change
As triggered various strategy when Fig. 6, A-E realize and link up state machine 31 Status Change.
When linking up state machine 31 state and changing, state machine 31 can call analyzer 35 and be analyzed, determine next
The variation strategy of step, sends various information including notice induction apparatus 34.Such as: become by " being not fully complete " when linking up state machine 31
For " time-out is not fully complete ", then sends supervisor's information and supervise and manage people 600 to linking up, notify that these affairs are not timely completed.The most such as: work as ditch
At the end of Tong, link up state machine 31 and can empty all queues and keep marquis's queue accordingly, show that this is dynamically linked up and do not exist.
The external interface of message layer 2, key-course 3 and application layer 4 in ECM system uses application programming interface API
Standard, can combine with different application systems.Such as: ECM system can with enterprise resource planning ERP of present enterprise,
Manageming contacts CRM, office automation OA system are compatible mutually to be combined, and jointly realizes the efficient communication process of enterprise.
ECM system uses media bus Media-bus21 structure technology, it is possible to the friendship being connected with described media bus 21
The Multimedia Message of formula responder module 22 generation, Mail Gateway 24 produce mutually Multimedia Message, Short Message Service Gateway 23 produce many
The Multimedia Message unification that media information and Wireless Application Protocol Gateway 25 produce is public media standard, as by media
Terminal telephone 52, mobile phone 53, facsimile machine 54, Email, short message, instant messaging, internet, applications etc. are unified for public
Media standard, all requests are all sent to media bus 21, media bus 21 carry out unified media conversion.ECM system will
Media message unifies memory mechanism, makes the information such as voice, Email, fax, note use unified form to be stored in data
In storehouse 14.Have employed media Unified Messaging Server, by voice service, Email service, fax services, note clothes simultaneously
The multiple services such as business are unified on a hardware to be realized.
ECM system creates a whole set of communication and the definitional language of communication strategy and standard CML of expression
(Communication Markup Language), and store as linking up data, express, issue and inside and outside data
The form of exchange.If Fig. 7 is the connection diagram of ECM system and external common net, enterprise customer 101 and corporate mail server
102 are attached with in-company Ethernet Ethernet 100, and ECM system 103 also accesses in-company Ethernet
Ethernet 100, is controlled enterprise customer 101 and corporate mail server 102.ECM system 103 passes through intra-company
Exclusive telephone switch PBX (Private Branch Exchange) 104 and outside public switched telephone network PSTN
(Public Switched Telephone Network) 106 and public mobile communication net GSM/CDMA (Global System
For Communication/Code Division Mult iple Access) 107 connections, public mobile communication net GSM/
CDMA107 network internal is with sms center 110；ECM system 103 is by fire wall 105 and ECM Network Services Center 108 phase
Company, with Short Message Service Gateway, fax FAX gateway, Mail Gateway to carry out various media turning inside ECM Network Services Center 108
Change, ECM Network Services Center 108 simultaneously internal with public mobile communication net GSM/CDMA 107 with sms center 110 even
Connect, be concurrently accessed again the Internet 109 of outside.Public switched telephone network PSTN 106 and communication terminal fax 111
Being connected with landline telephone 112, it connects hairdo is circuit-switched link.Public mobile communication net GSM/CDMA 107 and GSM base
Stand and 113 connected by circuit-switched link, to carry out information exchange with mobile phone 114.Enterprise external user 115 can be by electricity
Road link exchange mode or packet switched link mode are attached with external the Internet Internet 109, and enterprise customer 116
It is attached with external the Internet Internet 109 by circuit-switched link mode.Solid line in Fig. 7 represents packet switch chain
Road, dotted line indication circuit link exchange.By above-mentioned network structure, ECM system 103 is embedded into Intranet ether
In net Ethernet 100, just can realize by many profit means of communication, including landline telephone 112, mobile phone 114, I fax
111, Email, short message, instant messaging, internet, applications etc., utilize ECM system and public switched telephone network PSTN106,
The networks such as global system for mobile communications GSM 107, CDMA mobile communication systems CDMA107, Internet 109
Interconnection can realize the three-dimensional communication of above-mentioned various communication modes.
Fig. 8 is that flow chart is linked up in the single step of ECM system application, sends out between sponsor 200 and communication recipient 400 linking up
The raw overall process once linked up, makes communication supervisor people 600 can be managed whole communication process.
The first step: link up the sponsor 200 address list 201 by system or individual address is specified and linked up recipient 400
One communication of (also can simultaneously specify communication to pass round people 300 when being necessary) definition, linking up definition can also create in advance individual
Personal template 202 or enterprise common template 203 in choose.
Second step: link up sponsor 200 and select to wish to link up the communication mode that recipient 400 receives, such as: electronics postal
The modes such as part, fax, short message, landline telephone, mobile phone, instant messaging, if it is desired to link up recipient 400 and receiving ditch
Must make, after communication breath, the reply that this is linked up within the time specified, the most also to formulate and press strategy accordingly, the most such as
Fruit is linked up after recipient 400 receives information and is not made reply within the time specified, to linking up recipient 400 or other responsibilities
People presses.Linking up sponsor 200 to specify this communication linked up to supervise and manage people 600, system before linking up initiation each time
It is defaulted as linking up sponsor 200, links up supervisor people 600 and be responsible for whole communication process is monitored management.
3rd step: initiate this and link up, if specifying communication while initiating to link up to pass round people 300, this is linked up
Content is sent simultaneously to communication by system and passes round people 300.
4th step: if linking up recipient 400 predefined task charg`e d'affaires, this communication will be sent simultaneously to ditch unifier
Do people 500, be responsible for process by linking up factor 500；Meanwhile, link up recipient 400 and communication transfer can be set, i.e. practise with oneself
Used mode receives communication information, as E-MAIL is transferred in note.
5th step: link up recipient 400 and processed this communication, this communication is made reply (can be by multiple logical
Letter mode is replied), after reply, all strategies of pressing are automatically stopped.
Claims (6)
1. an efficient communication management ECM system, the intelligence that this ECM system is used is linked up architecture ICA and is divided into from top to bottom
Client layer, application layer, key-course, message layer and 5 aspects of base structure, wherein:
(1) base structure is made up of network, hardware platform, operating system, four parts of data base；
(2) message layer is come Mail Gateway, Short Message Service Gateway, WAP through media bus Media-bus by information gateway
Gateway, interactive voice response IVR, fax, Webpage, instant messaging carry out integrated；
(3) messaging controller, intervalometer, induction apparatus, trigger, analyzer are carried out integrated by linking up state machine by key-course；
(4) application layer is made up of user's service, system service two large divisions: user services by flow definition, application module, parameter
Management, user manage four module compositions；System service is by accounting management, monitoring management, log management, four moulds of authentication service
Block forms；
(5) client layer includes Web browser, phone, mobile phone, facsimile machine, Email user Agent MUA；
It is characterized in that: the communication state machine in key-course is connected with analyzer and induction apparatus, described communication state machine is used for storing up
Depositing and manage all dynamic communication data, safeguard communication state, described communication state machine uses queue mode to store dynamically communication
Data, obtain the message in queue by inner strategy judgement, are pushed to induction apparatus after the device analysis by analysis of described message；Institute
State and link up the message that state machine is additionally operable to carry out self-inspection, reception induction apparatus is sent, and the change when match state change condition
The state dynamically linked up；
Induction apparatus in key-course is connected with described communication state machine, analyzer and messaging controller, and described induction apparatus is used for connecing
Receive the message data linked up in state machine queue, and described message data is given analyzer analysis, disappearing after then analyzing
Breath data are sent by messaging controller；Described induction apparatus is additionally operable to receive and is passed through message by Unified Messaging Server UMS system
The message that controller transmits, and give analyzer by described message and be analyzed, then notice is linked up state machine and is carried out state change
More；
Analyzer in key-course is connected with described communication state machine, intervalometer, trigger and induction apparatus, and described analyzer is by ditch
Logical state machine, intervalometer, trigger, induction apparatus are called, the plan after business logic processing, i.e. miscellaneous service action occur
Slightly perform analysis, link up state machine and by intervalometer or trigger change number including the strategy execution after receiving message, change
According to storehouse is linked up state strategy execution, link up the strategy execution after Status Change, send message time format organization；
Trigger in key-course and described analyzer, linking up state machine and data base is connected, described trigger is used for calling point
Parser, and change the communication state linked up in state machine and the storage data in data base；
Intervalometer in key-course is connected with described communication state machine and data base, and described intervalometer is according to the triggered time, from number
Become dynamically to link up data according to storehouse obtains the communication data activation meeting certain time conditions, be stored in the queue linking up state machine
In.
Efficient communication management ECM system the most according to claim 1, it is characterised in that: the base structure of described ECM system
Middle data base have employed media and unifies memory mechanism, is stored by the multiple message unified form of employing.
Efficient communication management ECM system the most according to claim 1, it is characterised in that: the message layer of described ECM system is adopted
By media bus technology, Multimedia Message that the interactive voice response module being connected with described media bus is produced, short
The multimedia that Multimedia Message, the Multimedia Message of Mail Gateway generation and the Wireless Application Protocol Gateway that letter gateway produces produces
Message is unified is public media standard, and all requests are all sent to media bus, media bus carry out unified media and turn
Change.
Efficient communication management ECM system the most according to claim 1, it is characterised in that: described ECM system have employed multiple
Media Unified Messaging Server, realizes unified on a hardware for media messenger service.
5. according to the efficient communication management ECM system described in claim 1, it is characterised in that:
In described ECM system, the external interface of message layer, key-course and application layer uses application programming interface API standard,
Can combine with enterprise resource planning ERP, manageming contacts CRM, office automation OA system.
Efficient communication management ECM system the most according to claim 1, it is characterised in that: it is whole that described ECM system creates one
The definitional language of set communication and communication strategy and standard CML of expression, and store as linking up data, express, issue and interior
The form of external data exchange.
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109684343A (en) * | 2018-12-27 | 2019-04-26 | 山东理工职业学院 | It is a kind of to construct the online education platform virtually started an undertaking and its implementation |
| CN110896426A (en) * | 2018-09-13 | 2020-03-20 | 宁波欧依安盾安全科技有限公司 | Intelligent authentication telephone system for safe communication |
-
2016
- 2016-08-08 CN CN201610645024.1A patent/CN106295990A/en active Pending
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110896426A (en) * | 2018-09-13 | 2020-03-20 | 宁波欧依安盾安全科技有限公司 | Intelligent authentication telephone system for safe communication |
| CN110896426B (en) * | 2018-09-13 | 2021-10-12 | 宁波欧依安盾安全科技有限公司 | Intelligent authentication telephone system for safe communication |
| CN109684343A (en) * | 2018-12-27 | 2019-04-26 | 山东理工职业学院 | It is a kind of to construct the online education platform virtually started an undertaking and its implementation |
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