CN106251155A - A kind of electronic commerce terminal after-sale service management software - Google Patents
A kind of electronic commerce terminal after-sale service management software Download PDFInfo
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- CN106251155A CN106251155A CN201610577906.9A CN201610577906A CN106251155A CN 106251155 A CN106251155 A CN 106251155A CN 201610577906 A CN201610577906 A CN 201610577906A CN 106251155 A CN106251155 A CN 106251155A
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- sale service
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
- G06Q30/016—After-sales
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Abstract
The present invention provides a kind of electronic commerce terminal after-sale service management software, including after-sale service personnel's log-in interface, after-sale service administration interface and message center interface；In Service Management interface after sale, after-sale service personnel carry out following operation by software: issue handling: after after-sale service personnel log in, the problem being collected and processing distributor, storekeeper and salesman by software；Shop: after-sale service personnel are by the sales situation in shop belonging to the distributor associated by software real time inspection and after-sale service personnel；Salesman's sales volume: after-sale service personnel are by the sales situation of the salesman associated by software real time inspection, and sales situation includes the sales record of salesman sales list and salesman；The present invention has a following beneficial effect: allow all of after-sale service personnel it is to be appreciated that information can find from this software, the after-sale service request that distributor, storekeeper and salesman submit to all the specific time and specific in the case of complete, embody the standardization of service.
Description
Technical field
The present invention is a kind of electronic commerce terminal after-sale service management software, belongs to technical field of electronic commerce.
Background technology
After-sale service is the most most important link.After-sale service has had become as enterprise and has kept or extend volume growth
Important document (such as Shu Da, sky cat, Jingdone district etc.).The quality of after-sale service can affect the satisfaction of consumer.When buying, commodity
The pertinent regulations such as guarantee, after-sale service can make the form that client breaks away from doubt, waves, purchase commodity of reaching a decision.Selling of high-quality
Rear service can be the product of brand economy, in today of market keen competition, along with consumer's troxerutine tabtets raising and
The change of consumption idea, consumers no longer only focus on product itself, the situation that quality at like product is the most similar to performance
Under, it is more willing to select these to have the company of high-quality after-sale service.
Saying objectively, the after-sale service of high-quality is the product of brand economy, and the after-sale service of best brand of product is often better than miscellaneous
Board product.The price of best brand of product is the most of inferior brand, is on the one hand based on production cost and quality, the most also because famous brand is produced
After service cost is made in consideration in the sales tactics of product.
Ecommerce is with information network technique as means, the commercial activity centered by the exchange of commodities；It also is understood as
On the Internet (Internet), intranet (Intranet) and value-added network (VAN, Value Added Network) with
Electronic transaction mode is traded the movable and activity of related service, be the electronization of each link of traditional commerce activity, networking,
Information-based.
In prior art, a not suitable software management system or method, can be effectively for after-sale service people
Member's management provides help.
Summary of the invention
The deficiency existed for prior art, it is an object of the present invention to provide a kind of electronic commerce terminal after-sale service management soft
Part, to solve the problem proposed in above-mentioned background technology, the present invention is easy to use, it is simple to operation, designs ingenious, improves market
Competitiveness.
To achieve these goals, the present invention is to realize by the following technical solutions: a kind of electronic commerce terminal is sold
Rear Service Management software, including after-sale service personnel's log-in interface, after-sale service administration interface and message center interface；
In service personal's log-in interface after sale, unregistered after-sale service personnel, log in boundary by clicking on after-sale service personnel
" establishment new account " button corresponding in face, enters " registration " interface, inputs log-on message, after-sale service people at " registration " interface
After member input, " examination & verification application " button that system of clicking on is corresponding, through examination & verification by after, i.e. complete registration after-sale service personnel
Step, registered after-sale service personnel, input account number cipher log in, once log in after, software default is remembered close
Code, next automated log on；
In Service Management interface after sale, after-sale service personnel carry out following operation by software:
Issue handling: after after-sale service personnel log in, collected and process asking of distributor, storekeeper and salesman by software
Topic；
Shop: after-sale service personnel are by shop belonging to the distributor associated by software real time inspection and after-sale service personnel
Sales situation；
Salesman's sales volume: after-sale service personnel are by the sales situation of the salesman associated by software real time inspection, sales situation
Including salesman sales list and the sales record of salesman；
In the message in heart interface, software sends information to message center, checks for user.
Further, described log-on message includes individual's name, cell-phone number, password and identification card number.
Further, in service personal's log-in interface after sale, if forgetting Password, obtained by input account number or phone number
Taking short message verification code, software can send identifying code in the mobile phone of after-sale service personnel, and after-sale service personnel are by inputting this
Identifying code, carries out reseting new password and logs in.
Further, issue handling operate in, after-sale service personnel by information centre check distributor, storekeeper and
The message of salesman, and carry out ditch by the consulting communication interface of software with distributor, storekeeper and the salesman message person of sending
Logical, assist distributor, storekeeper and salesman to process problem, when distributor, storekeeper and salesman send problem, take after sale
Business personnel response problem in two hours processes operation, and the method providing solution problem, such as distributor, storekeeper and salesman
On-the-spot guidance, after-sale service personnel is needed to instruct in time to appointed place according to the instruction of message center.
Further, in salesman's sales volume operates, after-sale service personnel check the overall of distributor shop by software
Sales situation and the detailed sales situation in distributor shop.
Further, in the message in heart interface, the message that software sends be system upgrade information or distributor, storekeeper with
And the problem information of salesman.
Beneficial effects of the present invention: a kind of electronic commerce terminal after-sale service management software of the present invention, allows all of selling
Rear service personal it is to be appreciated that information can find from this software, distributor, storekeeper and salesman submit to after sale
Service request all completes in the case of specific in the specific time, and provides different grades of client or user group not
The after-sale service of ad eundem, embodies the standardization of service.
Accompanying drawing explanation
By the detailed description non-limiting example made with reference to the following drawings of reading, the further feature of the present invention,
Purpose and advantage will become more apparent upon:
Fig. 1 is user's login interface schematic diagram of the present invention a kind of electronic purchasing business's product warehousing management software；
Fig. 2 is user's register interface schematic diagram of the present invention a kind of electronic purchasing business's product warehousing management software；
Fig. 3 is the input account number interface schematic diagram of the present invention a kind of electronic purchasing business's product warehousing management software；
Fig. 4 is the input validation code interface schematic diagram of the present invention a kind of electronic purchasing business's product warehousing management software；
Fig. 5 is the replacement cryptographic interface schematic diagram of the present invention a kind of electronic purchasing business's product warehousing management software；
Fig. 6 is the after-sale service administration interface schematic diagram of the present invention a kind of electronic purchasing business's product warehousing management software；
Fig. 7 is that interface schematic diagram is linked up in the consulting of the present invention a kind of electronic purchasing business's product warehousing management software；
Fig. 8 is distributor's sales outlet interface schematic diagram of the present invention a kind of electronic purchasing business's product warehousing management software；
Fig. 9 is production marketing interface, the shop schematic diagram of the present invention a kind of electronic purchasing business's product warehousing management software；
Figure 10 is that the salesman of the present invention a kind of electronic purchasing business's product warehousing management software ranks interface schematic diagram；
Figure 11 is salesman's sales record interface schematic diagram of the present invention a kind of electronic purchasing business's product warehousing management software；
Figure 12 is that the message center of the present invention a kind of electronic purchasing business's product warehousing management software reminds interface one schematic diagram；
Figure 13 is that the message center of the present invention a kind of electronic purchasing business's product warehousing management software reminds interface two schematic diagram.
Detailed description of the invention
For the technological means making the present invention realize, creation characteristic, reach purpose and be easy to understand with effect, below in conjunction with
Detailed description of the invention, is expanded on further the present invention.
The present invention provides a kind of technical scheme: a kind of electronic commerce terminal after-sale service manages software, including after-sale service
Personnel's log-in interface, after-sale service administration interface and message center interface；
Such as Fig. 1, in service personal's log-in interface after sale, unregistered after-sale service personnel, by clicking on after-sale service personnel
" establishment new account " button corresponding in log-in interface, enters " registration " interface, such as Fig. 2, believes in the input registration of " registration " interface
Breath, after after-sale service personnel inputs, " examination & verification application " button that system of clicking on is corresponding, through examination & verification by after, i.e. complete to note
The step of volume after-sale service personnel, registered after-sale service personnel, input account number cipher logs in.
Log-on message includes individual's name, cell-phone number, password and identification card number.
In service personal's log-in interface after sale, if forgetting Password, obtaining note by input account number or phone number and testing
Card code, such as Fig. 3, software can send identifying code in the mobile phone of after-sale service personnel, and after-sale service personnel test by inputting this
Card code, such as Fig. 4, carries out reseting new password and logs in, such as Fig. 5.
In Service Management interface after sale, after-sale service personnel carry out following operation by software, such as Fig. 6:
Issue handling: after after-sale service personnel log in, collected and process asking of distributor, storekeeper and salesman by software
Topic；
Shop: after-sale service personnel are by distributor associated by software real time inspection, such as Fig. 8, belonging to after-sale service personnel
The sales situation in shop, such as Fig. 9；
Salesman's sales volume: after-sale service personnel are by the sales situation of the salesman associated by software real time inspection, sales situation
Including salesman sales list, such as Figure 10, the sales record of salesman, such as Figure 11；
In the message in heart interface, software sends information to message center, checks for user.
In issue handling operates, after-sale service personnel check distributor, storekeeper and salesman by information centre
Message, such as Figure 12, and links up interface by the consulting of software and carries out ditch with distributor, storekeeper and the salesman message person of sending
Logical, such as Fig. 7, assist distributor, storekeeper and salesman to process problem, when distributor, storekeeper and salesman send problem,
After-sale service personnel response problem in two hours processes operation, and the method providing solution problem, as distributor, storekeeper and
Salesman needs on-the-spot guidance, after-sale service personnel to instruct in time to appointed place according to the instruction of message center.
In salesman's sales volume operates, after-sale service personnel by software check the macromarketing situation in distributor shop with
And the detailed sales situation in distributor shop.
In the message in heart interface, the message that software sends is system upgrade information, such as Figure 13, or distributor, storekeeper with
And the problem information of salesman.
As one embodiment of the present of invention: a kind of electronic commerce terminal after-sale service of present invention management software, allow institute
Some after-sale service personnel it is to be appreciated that information can find from this software, distributor, storekeeper and salesman submit to
After-sale service request all the specific time and specific in the case of complete, and to different grades of client or user group
Different grades of after-sale service is provided, embodies the standardization of service.
The ultimate principle of the present invention and principal character and advantages of the present invention are more than shown and described, for this area skill
For art personnel, it is clear that the invention is not restricted to the details of above-mentioned one exemplary embodiment, and without departing substantially from the present invention spirit or
In the case of basic feature, it is possible to realize the present invention in other specific forms.Therefore, no matter from the point of view of which point, all should be by
Embodiment regards exemplary as, and is nonrestrictive, the scope of the present invention by claims rather than on state
Bright restriction, it is intended that include all changes fallen in the implication of equivalency and scope of claim in the present invention
In.Should not be considered as limiting involved claim by any reference in claim.
Although moreover, it will be appreciated that this specification is been described by according to embodiment, but the most each embodiment only wraps
Containing an independent technical scheme, this narrating mode of description is only that for clarity sake those skilled in the art should
Description can also be formed those skilled in the art through appropriately combined as an entirety, the technical scheme in each embodiment
May be appreciated other embodiments.
Claims (6)
1. an electronic commerce terminal after-sale service management software, it is characterised in that: include after-sale service personnel's log-in interface, sell
Rear Service Management interface and message center interface；
In service personal's log-in interface after sale, unregistered after-sale service personnel, log in boundary by clicking on after-sale service personnel
" establishment new account " button corresponding in face, enters " registration " interface, inputs log-on message, after-sale service people at " registration " interface
After member input, " examination & verification application " button that system of clicking on is corresponding, through examination & verification by after, i.e. complete registration after-sale service personnel
Step, registered after-sale service personnel, input account number cipher log in, once log in after, software default is remembered close
Code, next automated log on；
In Service Management interface after sale, after-sale service personnel carry out following operation by software:
Issue handling: after after-sale service personnel log in, collected and process asking of distributor, storekeeper and salesman by software
Topic；
Shop: after-sale service personnel are by shop belonging to the distributor associated by software real time inspection and after-sale service personnel
Sales situation；
Salesman's sales volume: after-sale service personnel are by the sales situation of the salesman associated by software real time inspection, sales situation
Including salesman sales list and the sales record of salesman；
In the message in heart interface, software sends information to message center, checks for user.
A kind of electronic commerce terminal after-sale service management software the most according to claim 1, it is characterised in that: described registration
Information includes individual's name, cell-phone number, password and identification card number.
A kind of electronic commerce terminal after-sale service management software the most according to claim 1, it is characterised in that: taking after sale
In business personnel's log-in interface, if forgetting Password, obtaining short message verification code by input account number or phone number, software can be to after sale
In the mobile phone of service personal, sending identifying code, after-sale service personnel, by inputting this identifying code, carry out reseting new password and carry out
Log in.
A kind of electronic commerce terminal after-sale service management software the most according to claim 1, it is characterised in that: at problem
In reason operation, after-sale service personnel check the message of distributor, storekeeper and salesman by information centre, and by software
Consulting is linked up interface and is linked up with distributor, storekeeper and the salesman message person of sending, and assists distributor, storekeeper and sale
Member processes problem, and when distributor, storekeeper and salesman send problem, after-sale service personnel are in two hours at response problem
Reason operation, and the method providing solution problem, as distributor, storekeeper and salesman need on-the-spot guidance, after-sale service
Personnel instruct to appointed place in time according to the instruction of message center.
A kind of electronic commerce terminal after-sale service management software the most according to claim 1, it is characterised in that: salesman
In sales volume operation, after-sale service personnel check the macromarketing situation in distributor shop and the detailed of distributor shop by software
Thin sales situation.
A kind of electronic commerce terminal after-sale service management software the most according to claim 1, it is characterised in that: in the message
In heart interface, the message that software sends is system upgrade information or the problem information of distributor, storekeeper and salesman.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610577906.9A CN106251155A (en) | 2016-07-21 | 2016-07-21 | A kind of electronic commerce terminal after-sale service management software |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610577906.9A CN106251155A (en) | 2016-07-21 | 2016-07-21 | A kind of electronic commerce terminal after-sale service management software |
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| CN106251155A true CN106251155A (en) | 2016-12-21 |
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| CN201610577906.9A Pending CN106251155A (en) | 2016-07-21 | 2016-07-21 | A kind of electronic commerce terminal after-sale service management software |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107644368A (en) * | 2017-10-13 | 2018-01-30 | 瞿于程 | A kind of Network trade platform and method |
| CN110895761A (en) * | 2018-09-11 | 2020-03-20 | 北京京东尚科信息技术有限公司 | Method and device for processing after-sale service application information |
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| CN101964102A (en) * | 2010-10-29 | 2011-02-02 | 陈虔 | Click-to-read device-based electronic commerce system and implementation method |
| CN103049854A (en) * | 2012-12-20 | 2013-04-17 | 雷华 | 3D (three dimensional) network shopping platform |
| CN104361432A (en) * | 2014-10-24 | 2015-02-18 | 沈阳化工大学 | Estate agency information management system |
| CN105162697A (en) * | 2015-10-30 | 2015-12-16 | 盐城工学院 | Microblog system and data control method thereof |
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- 2016-07-21 CN CN201610577906.9A patent/CN106251155A/en active Pending
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101964102A (en) * | 2010-10-29 | 2011-02-02 | 陈虔 | Click-to-read device-based electronic commerce system and implementation method |
| CN103049854A (en) * | 2012-12-20 | 2013-04-17 | 雷华 | 3D (three dimensional) network shopping platform |
| CN104361432A (en) * | 2014-10-24 | 2015-02-18 | 沈阳化工大学 | Estate agency information management system |
| CN105162697A (en) * | 2015-10-30 | 2015-12-16 | 盐城工学院 | Microblog system and data control method thereof |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107644368A (en) * | 2017-10-13 | 2018-01-30 | 瞿于程 | A kind of Network trade platform and method |
| CN110895761A (en) * | 2018-09-11 | 2020-03-20 | 北京京东尚科信息技术有限公司 | Method and device for processing after-sale service application information |
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| WD01 | Invention patent application deemed withdrawn after publication | ||
| WD01 | Invention patent application deemed withdrawn after publication |
Application publication date: 20161221 |