CN106096831A - Expressway Civilization services overall evaluation system - Google Patents
Expressway Civilization services overall evaluation system Download PDFInfo
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- CN106096831A CN106096831A CN201610400821.3A CN201610400821A CN106096831A CN 106096831 A CN106096831 A CN 106096831A CN 201610400821 A CN201610400821 A CN 201610400821A CN 106096831 A CN106096831 A CN 106096831A
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- information
- toll collector
- recognition unit
- expressway
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
- G06Q10/06398—Performance of employee with respect to a job function
-
- G—PHYSICS
- G08—SIGNALLING
- G08G—TRAFFIC CONTROL SYSTEMS
- G08G1/00—Traffic control systems for road vehicles
- G08G1/01—Detecting movement of traffic to be counted or controlled
- G08G1/017—Detecting movement of traffic to be counted or controlled identifying vehicles
Abstract
The present invention relates to render services with civility overall merit field, be specifically related to Expressway Civilization service overall evaluation system;Solve the technical problem that for: a kind of monitoring expressway tol lcollection personnel's cultural norm behavior in real time is provided, and makes the Expressway Civilization service overall evaluation system of alarm to uncivil behavior;The technical scheme using is: Expressway Civilization services overall evaluation system, comprising: words and deeds recognition unit, Car license recognition unit, information acquisition unit, information process unit, information transmission unit and alarm unit;It is applicable to freeway toll station inspector supervision work.
Description
Technical field
The present invention relates to render services with civility overall merit field, be specifically related to Expressway Civilization service overall evaluation system.
Background technology
For comprehensive professional ethics improving expressway tol lcollection personnel and render services with civility level, preferably carry for driver and crew
For high-quality, quick, civilized chargeable service, expressway tol lcollection personnel must strictly observe render services with civility specification, friendly service,
Civilization term, behave in becoming manner.Expressway tol lcollection personnel's render services with civility action criteria is two to turn, two nod and the five fingers, dew eight
Tooth, toll collector send and meets vehicle and respectively once turn, and fee-collector to embody the service that sincerity treats each other contain in the face of driver and crew
Justice;Respectively once nod when meeting, sending vehicle cause gift, use greeting simultaneously, fully demonstrate the service implication that emotional affection is greeted;
Toll collector is during chargeable service, and " and the five fingers " embody the service implication centered on driver and crew, allow driver and crew experience
To respect;Toll collector to remain sincere natural smile sweet, warm in service process, eliminates with driver and crew's
Psychological distance.Freeway toll station inspector needs to exercise supervision toll collector's render services with civility specification investigation, prevents not
Civilization phenomenon is grown, but inspector must arrive scene and carry out on-the-spot investigation just it is recognized that whether toll collector meets literary composition
Bright service regulation requires, lacks real-time oversight.
Content of the invention
The present invention overcomes the deficiency that prior art exists, and technical problem to be solved is: provide a kind of monitoring height in real time
Speed highway toll personnel's cultural norm behavior, and the Expressway Civilization service of making alarm to uncivil behavior is comprehensive comments
Valency system.
In order to solve above-mentioned technical problem, the technical solution used in the present invention is: Expressway Civilization services overall merit
System, comprising:
Words and deeds recognition unit: its output is connected with the input of information acquisition unit, for toll collector and the personnel of driving
Language performance when linking up is identified, and described language performance information is passed to information acquisition unit;
Car license recognition unit: its output is connected with the input of information acquisition unit, for the figure to license board information to be identified
As sequence identifies automatically, after obtaining vehicle license plate information, described vehicle license plate information is passed to information acquisition unit;
Information acquisition unit: its output is connected with the input of information process unit, for gathering the language row of toll collector
For information and vehicle license plate information, the toll collector's language performance information collecting and vehicle license plate information pass to information processing
Unit;
Information process unit: its output is connected with the input of information transmission unit, for the toll collector's language that will collect
Speech behavioural information contrasts with toll collector's language performance information of standard, such as the toll collector's language performance information collecting
Not up to standard, then send alarm signal and vehicle license plate information to information transmission unit;
Information transmission unit: its output is connected with the input of alarm unit, for being sent to alarm unit by alarm signal;
Alarm unit: start warning device when toll collector's cultural norm comprehensive evaluation index is less than preset value and report to the police.
Described words and deeds recognition unit includes: for identifying voice semantics recognition unit, the use of the voice signal of toll collector
In the limbs recognition unit of the limb action signal identifying toll collector with for identifying the facial expression signal of toll collector
Human facial expression recognition unit.
Described voice semantics recognition unit includes:
Sound pretreatment unit: carry out filter preprocessing, and the voice that will collect after being used for gathering toll collector's voice signal
Signal enters row format conversion and coding;
Sound characteristic extraction unit: extract phonic signal character parameter for the voice signal to be identified after pretreatment,
Obtain phonic signal character sequence to be identified;
Voice recognition unit: according to phonic signal character recognition sequence toll collector to be identified, obtains toll collector's personal information;
Semantics recognition unit: be used for judging that whether toll collector and the communication language driven between personnel be civilized, friendly, and by language
Justice recognition unit information exports to information acquisition unit.
Described limbs recognition unit includes:
First video pre-processing units: be used for gathering toll collector's limbs video data, extract every frame data and obtain figure to be identified
As sequence and carry out filter preprocessing;
Limb action extraction unit: for limb action area data extraction is carried out to each image of image sequence to be identified,
Obtain limb action image sequence to be identified;
Limb action recognition unit: for limb action identification is carried out to described limb action image sequence, determine toll collector
Limbs put posture, and export toll collector's limb action image and recognition result information to information acquisition unit.
Described human facial expression recognition unit includes:
Second video pre-processing units: be used for gathering toll collector's facial expression video data, extracts every frame data and obtains waiting to know
Other image sequence simultaneously carries out filter preprocessing;
Facial expression extraction unit: carry for facial expression operating space data are carried out to each image of image sequence to be identified
Take, obtain facial expression image sequence to be identified;
Human facial expression recognition unit: for being identified each image in facial expression image sequence to be identified, obtain table
Feelings classification sequence, and export toll collector's facial expression image and recognition result to information acquisition unit.
Described information process unit includes:
Memory cell: carry out for the information after information process unit process by words and deeds recognition unit and Car license recognition unit
Storage;
Judgement unit: be used for judging whether current tariff personnel's overall qualities meet expressway tol lcollection personnel's render services with civility morals
Codes and standards, and provide this toll collector's cultural norm comprehensive evaluation index.
Also include:
Message Display Terminal: its input is connected with the output of described information transmission unit, is used for showing toll collector individual
Information, voice semantics recognition unit information, limbs recognition unit information, human facial expression recognition unit information and Car license recognition unit
Information.
Also include:
Remote monitoring center: its input is connected with the output of described information transmission unit, is used for obtaining charge in charge station
The real-time monitor video of personnel.
Described information transmission unit is GPRS wireless transport module.
The present invention compared with prior art has the advantages that
Expressway Civilization service overall evaluation system in the present invention includes words and deeds recognition unit, Car license recognition unit, information
Collecting unit, information process unit, information transmission unit and alarm unit, words and deeds recognition unit is for judging the literary composition of toll collector
Whether bright term, limb action and facial expression meet expressway tol lcollection personnel's render services with civility standard, and Car license recognition unit is used
In realizing the identification to personnel's vehicle license plate number of driving, the information collecting is led to by words and deeds recognition unit and Car license recognition unit
Crossing information acquisition unit and passing to information process unit, information process unit judges the comprehensive element of current tariff personnel after processing
Whether matter meets expressway tol lcollection personnel's render services with civility code of ethic standard, and provides that this toll collector's cultural norm is comprehensive to be commented
Valency index, when comprehensive evaluation index is less than preset value, starts alarm unit and reports to the police, to point out staff specification words and deeds
Hold, defer to expressway tol lcollection personnel's render services with civility code of ethic.
Brief description
The present invention will be further described in detail below in conjunction with the accompanying drawings.
Fig. 1 is the structural representation of the present invention;
Fig. 2 is the structural representation of words and deeds recognition unit in the present invention;
In figure: 1 is words and deeds recognition unit, 101 is voice semantics recognition unit, and 1011 is sound pretreatment unit, and 1012 is sound
Sound feature extraction unit, 1013 is voice recognition unit, and 1014 is semantics recognition unit, and 102 is limbs recognition unit, and 1021 are
First video pre-processing units, 1022 is limb action extraction unit, and 1023 is limb action recognition unit, and 103 is face table
Feelings recognition unit, 1031 is the second video pre-processing units, and 1032 is facial expression extraction unit, and 1033 is human facial expression recognition
Unit, 2 is information acquisition unit, and 3 is Car license recognition unit, and 4 is information process unit, and 401 is memory cell, and 402 for differentiating
Unit, 5 is information transmission unit, and 6 is alarm unit, and 7 is Message Display Terminal, and 8 is remote monitoring center.
Detailed description of the invention
Purpose, technical scheme and advantage for making the embodiment of the present invention are clearer, below in conjunction with the embodiment of the present invention
In accompanying drawing, the technical scheme in the embodiment of the present invention is clearly and completely described, it is clear that described embodiment is
A part of embodiment of the present invention, rather than whole embodiments;Based on the embodiment in the present invention, ordinary skill people
The every other embodiment that member is obtained under the premise of not making creative work, broadly falls into the scope of protection of the invention.
As it is shown in figure 1, Expressway Civilization service overall evaluation system, comprising:
Words and deeds recognition unit 1: its output is connected with the input of information acquisition unit 2, for toll collector and person for driving a car
Language performance when member links up is identified, and described language performance information is passed to information acquisition unit 2;
Car license recognition unit 3: its output is connected with the input of information acquisition unit 2, described Car license recognition unit 3 includes:
3rd video pre-processing units, license plate retrieving unit and display unit.Described 3rd video pre-processing units is used for collection vehicle
Video data, extracts every frame data and obtains image sequence to be identified and carry out filter preprocessing, reduce the factors such as noise to figure
The impact of image sharpness;The each image to image sequence to be identified for the described license plate retrieving unit carries out license board information area data
Extract, obtain license board information image sequence to be identified;Described display unit is for carrying out to license board information image sequence to be identified
Automatically identify, obtain vehicle license plate information, and export vehicle license plate image information and license board information to information acquisition unit 2;
Information acquisition unit 2: its output is connected with the input of information process unit 4, for gathering the language of toll collector
Behavioural information and vehicle license plate information, the toll collector's language performance information collecting and vehicle license plate information pass at information
Reason unit 4;
Information process unit 4: its output is connected with the input of information transmission unit 5, for the toll collector that will collect
Language performance information contrasts with toll collector's language performance information of standard, such as the toll collector's language performance letter collecting
Cease not up to standard, then send alarm signal and vehicle license plate information to information transmission unit 5;
Information transmission unit 5: its output is connected with the input of alarm unit 6, for being sent to list of reporting to the police by alarm signal
Unit 6, described information transmission unit 5 is GPRS wireless transport module;
Alarm unit 6: start warning device when toll collector's cultural norm comprehensive evaluation index is less than preset value and report to the police.
Specifically, whether words and deeds recognition unit 1 for judging civilized term, limb action and the facial expression of toll collector
Meeting expressway tol lcollection personnel's render services with civility standard, Car license recognition unit 3 is for realizing to personnel's vehicle license plate number of driving
Identification, the information collecting is passed to information by information acquisition unit 2 by words and deeds recognition unit 1 and Car license recognition unit 3
Processing unit 4, information process unit 4 judges whether current tariff personnel's overall qualities meet expressway tol lcollection after processing
Personnel's render services with civility code of ethic standard, and provide this toll collector's cultural norm comprehensive evaluation index, work as comprehensive evaluation index
During less than preset value, start alarm unit 6 and report to the police, to point out staff's specification words and deeds to hold, defer to highway and receive
Take personnel's render services with civility code of ethic.
As in figure 2 it is shown, described words and deeds recognition unit 1 includes: the voice for identifying the voice signal of toll collector is semantic
The 101st, recognition unit is used for identifying the limbs recognition unit 102 of the limb action signal of toll collector and for identifying toll collector
The human facial expression recognition unit 103 of facial expression signal.
Described voice semantics recognition unit 101 includes:
Sound pretreatment unit 1011: carry out filter preprocessing after being used for gathering toll collector's voice signal, reduce ring around
The impact on voice signal for the noise in border, and the voice signal collecting is entered row format conversion and coding;Sound characteristic extracts
Unit 1012: extract phonic signal character parameter for the voice signal to be identified after pretreatment, obtain language to be identified
Tone signal characteristic sequence, and according to phonetic feature identification toll collector's information, obtain toll collector's personal information;Speech recognition list
Unit 1013: according to phonic signal character recognition sequence toll collector to be identified, obtains toll collector's personal information;Semantics recognition list
Unit 1014: for judging toll collector and the whether civilized close friend of the communication language driven between personnel, meeting expressway tol lcollection
Personnel's render services with civility civilization term standard, and export semantics recognition unit 1014 information to information acquisition unit 2.
Described limbs recognition unit 102 includes:
First video pre-processing units 1021: be used for gathering toll collector's limbs video data, extracts every frame data and obtains waiting to know
Other image sequence simultaneously carries out filter preprocessing, reduces the impact on image definition for the factors such as noise;Limb action extracts single
Unit 1022: for limb action area data extraction is carried out to each image of image sequence to be identified, obtain limbs to be identified
Motion images sequence;Limb action recognition unit 1023: for limb action identification is carried out to described limb action image sequence,
Determine that toll collector's limbs put posture, it is judged that whether toll collector's limb action meets expressway tol lcollection personnel's render services with civility
Action criteria, and export toll collector's limb action image and recognition result information to information acquisition unit 2.
Described human facial expression recognition unit 103 includes:
Second video pre-processing units 1031: be used for gathering toll collector's facial expression video data, extract every frame data and obtain
Image sequence to be identified simultaneously carries out filter preprocessing, reduces the impact on image definition for the factors such as noise;Facial expression carries
Take unit 1032: extract for facial expression operating space data are carried out to each image of image sequence to be identified, treated
Identify facial expression image sequence;Human facial expression recognition unit 1033: every in facial expression image sequence to be identified
Width image is identified, and obtains classification sequence of expressing one's feelings, it is judged that whether toll collector's expression meets expressway tol lcollection personnel civilization
Service smile standard;And export toll collector's facial expression image and recognition result to information acquisition unit 2.
Described information process unit 4 includes:
Memory cell 401: for the letter after information process unit 4 is processed by words and deeds recognition unit 1 and Car license recognition unit 3
Breath stores;Judgement unit 402: be used for judging whether current tariff personnel's overall qualities meet expressway tol lcollection personnel literary composition
Bright service code of ethic standard, and provide this toll collector's cultural norm comprehensive evaluation index, set when comprehensive evaluation index is less than
Determine the different charge station of threshold value may standard different when, start alarm unit and report to the police.
Described system also includes: Message Display Terminal 7: its input is connected with the output of described information transmission unit 5,
For showing toll collector's personal information, voice semantics recognition unit 101 information, limbs recognition unit 102 information, facial expression
Recognition unit 103 information and Car license recognition unit 3 information, it is simple to inspector can intuitively understand toll collector's render services with civility feelings
Condition, and historical information inquiry and report printing function can be realized.
Described system also includes: remote monitoring center 8: its input is connected with the output of described information transmission unit 5,
For obtaining the real-time monitor video of toll collector in charge station, it is simple to charge station's inspector's real-time oversight understands toll collector
All information.
Last it is noted that various embodiments above is only in order to illustrate technical scheme, it is not intended to limit;To the greatest extent
The present invention has been described in detail by pipe with reference to foregoing embodiments, it will be understood by those within the art that: it depends on
So the technical scheme described in foregoing embodiments can modify, or wherein some or all of technical characteristic is entered
Row equivalent;And these modifications or replacement, do not make the essence of appropriate technical solution depart from various embodiments of the present invention technology
The scope of scheme.
Claims (9)
1. Expressway Civilization service overall evaluation system, it is characterised in that: include:
Words and deeds recognition unit (1): its output is connected with the input of information acquisition unit (2), for toll collector with drive
Language performance when car personnel link up is identified, and described language performance information is passed to information acquisition unit
(2);
Car license recognition unit (3): its output is connected with the input of information acquisition unit (2), for believing to car plate to be identified
The image sequence of breath identifies automatically, after obtaining vehicle license plate information, described vehicle license plate information is passed to information gathering
Unit (2);
Information acquisition unit (2): its output is connected with the input of information process unit (4), for gathering toll collector's
Language performance information and vehicle license plate information, the toll collector's language performance information collecting and vehicle license plate information pass to letter
Breath processing unit (4);
Information process unit (4): its output is connected with the input of information transmission unit (5), for the charge that will collect
Personnel's language performance information contrasts with toll collector's language performance information of standard, such as the toll collector's language row collecting
Not up to standard for information, then send alarm signal and vehicle license plate information to information transmission unit (5);
Information transmission unit (5): its output is connected with the input of alarm unit (6), for being sent to report by alarm signal
Alert unit (6);
Alarm unit (6): start warning device when toll collector's cultural norm comprehensive evaluation index is less than preset value and report to the police.
2. Expressway Civilization according to claim 1 service overall evaluation system, it is characterised in that: described words and deeds identification
Unit (1) includes: for identifying voice semantics recognition unit (101) of the voice signal of toll collector, being used for identifying toll collector
The limbs recognition unit (102) of the limb action signal of member and for identifying the facial expression of facial expression signal of toll collector
Recognition unit (103).
3. Expressway Civilization according to claim 2 service overall evaluation system, it is characterised in that: described voice is semantic
Recognition unit (101) includes:
Sound pretreatment unit (1011): carry out filter preprocessing after being used for gathering toll collector's voice signal, and will collect
Voice signal enter row format conversion and coding;
Sound characteristic extraction unit (1012): extract phonic signal character for the voice signal to be identified after pretreatment
Parameter, obtains phonic signal character sequence to be identified;
Voice recognition unit (1013): according to phonic signal character recognition sequence toll collector to be identified, obtains toll collector
People's information;
Semantics recognition unit (1014): for judging that whether toll collector and the communication language driven between personnel be civilized, friendly,
And export semantics recognition unit (1014) information to information acquisition unit (2).
4. Expressway Civilization according to claim 2 service overall evaluation system, it is characterised in that: described limbs identification
Unit (102) includes:
First video pre-processing units (1021): be used for gathering toll collector's limbs video data, extract every frame data and treated
Identify image sequence and carry out filter preprocessing;
Limb action extraction unit (1022): for limb action area data is carried out to each image of image sequence to be identified
Extract, obtain limb action image sequence to be identified;
Limb action recognition unit (1023): for carrying out limb action identification to described limb action image sequence, determine and receive
Expense personnel's limbs put posture, and export toll collector's limb action image and recognition result information to information acquisition unit
(2).
5. Expressway Civilization according to claim 2 service overall evaluation system, it is characterised in that: described facial expression
Recognition unit (103) includes:
Second video pre-processing units (1031): be used for gathering toll collector's facial expression video data, extract every frame data and obtain
To image sequence to be identified and carry out filter preprocessing;
Facial expression extraction unit (1032): for facial expression operating space is carried out to each image of image sequence to be identified
Data are extracted, and obtain facial expression image sequence to be identified;
Human facial expression recognition unit (1033): for each image in facial expression image sequence to be identified is identified,
Obtain classification sequence of expressing one's feelings, and export toll collector's facial expression image and recognition result to information acquisition unit (2).
6. Expressway Civilization according to claim 1 service overall evaluation system, it is characterised in that: described information processing
Unit (4) includes:
Memory cell (401): for by words and deeds recognition unit (1) and Car license recognition unit (3) through information process unit (4) place
Information after reason stores;
Judgement unit (402): be used for judging whether current tariff personnel's overall qualities meet expressway tol lcollection personnel civilization clothes
Business code of ethic standard, and provide this toll collector's cultural norm comprehensive evaluation index.
7. Expressway Civilization according to claim 1 service overall evaluation system, it is characterised in that: also include:
Message Display Terminal (7): its input is connected with the output of described information transmission unit (5), is used for showing toll collector
Member's personal information, voice semantics recognition unit (101) information, limbs recognition unit (102) information, human facial expression recognition unit
(103) information and Car license recognition unit (3) information.
8. Expressway Civilization according to claim 1 service overall evaluation system, it is characterised in that: also include:
Remote monitoring center (8): its input is connected with the output of described information transmission unit (5), is used for obtaining charge station
The real-time monitor video of interior toll collector.
9. Expressway Civilization according to claim 1 service overall evaluation system, it is characterised in that: described information is transmitted
Unit (5) is GPRS wireless transport module.
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CN109508691A (en) * | 2018-11-29 | 2019-03-22 | 东南大学 | A kind of Expressway Civilization service detection system |
CN109871751A (en) * | 2019-01-04 | 2019-06-11 | 平安科技(深圳)有限公司 | Attitude appraisal procedure, device and storage medium based on facial expression recognition |
CN110795971A (en) * | 2018-08-02 | 2020-02-14 | 深圳云天励飞技术有限公司 | User behavior identification method, device, equipment and computer storage medium |
CN110895685A (en) * | 2019-11-25 | 2020-03-20 | 创新奇智(上海)科技有限公司 | Smile service quality evaluation system and evaluation method based on deep learning |
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CN110895685A (en) * | 2019-11-25 | 2020-03-20 | 创新奇智(上海)科技有限公司 | Smile service quality evaluation system and evaluation method based on deep learning |
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