CN104463440A - Online police-affair supervision method, device and system - Google Patents
Online police-affair supervision method, device and system Download PDFInfo
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- CN104463440A CN104463440A CN201410681709.2A CN201410681709A CN104463440A CN 104463440 A CN104463440 A CN 104463440A CN 201410681709 A CN201410681709 A CN 201410681709A CN 104463440 A CN104463440 A CN 104463440A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
- G06Q10/06393—Score-carding, benchmarking or key performance indicator [KPI] analysis
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/26—Government or public services
Abstract
The embodiment of the invention discloses an online police-affair supervision method, device and system. The method includes the steps that external data sent by a police-affair external disclosure phone platform are received, at least comprise police-affair external disclosure phone sound recording and phone answering seats corresponding to the police-affair external disclosure phone sound recording and are stored; according to preset violation rules, whether illegal behaviors exist in the police-affair external disclosure phone sound recording is analyzed; according to illegal behavior analysis results, the service quality of the phone answering seats is evaluated, and evaluation results are displayed on a human-computer interaction interface. According to the online police-affair supervision method and device, supervision personnel handle with the illegal behaviors according to the evaluation results, the workload of the supervision personnel is relieved, and illegal behavior handling efficiency of the supervision personnel is improved.
Description
Technical field
The embodiment of the present invention relates to administration technical field, particularly relates to a kind of online police inspector's method, Apparatus and system.
Background technology
Increasingly sophisticated along with social security situation, the task amount of the police works such as law enforcement, on duty, management and service constantly increases, all kinds of illegal, irregular law enforcement and management service is severe etc. that behavior is on the rise in police work.Therefore, need all kinds of illegal, irregular law enforcement and management service is severe etc. that behavior is supervised, and according to supervisor's result, take appropriate measures.
At present, main dependence manually supervises all kinds of illegal, irregular law enforcement and the ill-mannered behavior of management service.On the one hand, all kinds of illegal and irregular law enforcement event number is numerous, causes supervisor's personnel labor intensity large; The efficiency of artificial supervisor is lower on the other hand, and some all kinds of illegal, irregular law enforcements and the ill-mannered behavior of management service can not be found in time.
Summary of the invention
The embodiment of the present invention provides a kind of online police inspector's method, Apparatus and system, to improve the efficiency of all kinds of illegal, irregular law enforcement and the ill-mannered behavior of management service.
Embodiments provide a kind of online police inspector's method, comprising:
Receive the external data that police service external disclosure telephony platform sends, described external data at least comprises: police service external disclosure telephonograph the connect electricity corresponding with the telephonograph of police service external disclosure is attended a banquet, and preserves described external data;
According to the violation rule preset, analyze described police service and whether there is unlawful practice in public telephonograph;
According to unlawful practice analysis result, connect the service quality that electricity is attended a banquet described in evaluation, and show evaluation result on human-computer interaction interface.
Preferably, the violation rule preset described in comprises:
In call, attitude is severe, hint or guiding caller carry out upgrading and complain, in the first Preset Time, do not distribute work order, not by sending single template completion work order, pass the buck to, miss phone, chat with caller in call, in the second Preset Time, do not respond caller, on-hook in the 3rd Preset Time not after end of conversation, to transfer in the 4th Preset Time not after end of conversation interactive voice answering automatic station, urge caller's on-hook, chat before call and when distributing work order, allow caller's stand-by period more than at least one item in the 5th Preset Time.
Preferably, the violation rule that described foundation presets, analyze described police service and to whether there is unlawful practice in public telephonograph specifically comprise:
Described police service is compared to public telephonograph and the described violation rule preset, the violation rule that any one presets if meet, then there is unlawful practice in public telephonograph in described police service;
If do not meet the violation rule that any one presets, then there is not unlawful practice in public telephonograph in described police service.
Preferably, described service quality comprises: good, neutralization poor;
If do not meet the violation rule that any one presets, then there is not unlawful practice in public telephonograph in described police service, then described service quality as well;
Be no more than the violation the preset rule of default item quantity if meet, then there is not unlawful practice in public telephonograph in described police service, then during described service quality is;
Exceed the violation the preset rule of default item quantity if meet, then there is not unlawful practice in public telephonograph in described police service, then described service quality is for poor.
Preferably, the described evaluation result that shows on human-computer interaction interface specifically comprises:
At human-computer interaction interface according to the DISPLAY ORDER display evaluation result preset;
Described default DISPLAY ORDER comprises: in unit, categories within police force, recording serial number and long recording time any one or multiple.
Embodiments provide a kind of online police inspector's device, comprising:
External data receiver module, send external data for receiving police service external disclosure telephony platform, described external data at least comprises: police service external disclosure telephonograph the connect electricity corresponding with the telephonograph of police service external disclosure is attended a banquet, and preserves described external data;
Unlawful practice analysis module, for according to the violation rule preset, analyzes described police service and whether there is unlawful practice in public telephonograph;
Service quality evaluation module, for according to unlawful practice analysis result, connects the service quality that electricity is attended a banquet, and show evaluation result on human-computer interaction interface described in evaluation.
Preferably, the violation rule preset described in comprises:
In call, attitude is severe, hint or guiding caller carry out upgrading and complain, in the first Preset Time, do not distribute work order, not by sending single template completion work order, pass the buck to, miss phone, chat with caller in call, in the second Preset Time, do not respond caller, on-hook in the 3rd Preset Time not after end of conversation, to transfer in the 4th Preset Time not after end of conversation interactive voice answering automatic station, urge caller's on-hook, chat before call and when distributing work order, allow caller's stand-by period more than at least one item in the 5th Preset Time.
Preferably, described unlawful practice analysis module specifically for, described police service is compared to public telephonograph and the described violation rule preset, the violation rule that any one presets if meet, then there is unlawful practice in public telephonograph in described police service; If do not meet the violation rule that any one presets, then there is not unlawful practice in public telephonograph in described police service.
Preferably, described service quality evaluation module specifically for, according to unlawful practice analysis result, described in evaluation, connect the service quality that electricity is attended a banquet, and at human-computer interaction interface according to the DISPLAY ORDER display evaluation result preset;
Described default DISPLAY ORDER comprises: in unit, categories within police force, recording serial number and long recording time any one or multiple.
Embodiments provide a kind of online police inspector's system, comprising: above-mentioned online police inspector's device and human-computer interaction interface;
Described human-computer interaction interface, for the geographic position of split screen display evaluation result, display alarm information, audio/video information and camera, and handles supervisor's problem disposal business.
The embodiment of the present invention is by a kind of online police inspector's method, Apparatus and system, relative to all kinds of illegal, irregular law enforcement of artificial supervisor in prior art and the severe behavior of management service, police service external disclosure telephony platform can be received and send external data, and preserve external data, according to the violation rule preset, analyze police service and whether there is unlawful practice in public telephonograph; According to unlawful practice analysis result, evaluate the service quality connecing electricity and attend a banquet, and show evaluation result on human-computer interaction interface, supervisor personnel are according to evaluation result process unlawful practice, alleviate the workload of supervisor personnel, and improve the efficiency that supervisor personnel process unlawful practice.
Accompanying drawing explanation
In order to be illustrated more clearly in the technical scheme in the embodiment of the present application, below the accompanying drawing used required in describing embodiment is briefly described, apparently, accompanying drawing in the following describes is only some embodiments of the application, for those of ordinary skill in the art, under the prerequisite not paying creative work, other accompanying drawing can also be obtained according to these accompanying drawings.
The schematic flow sheet of a kind of online police inspector's method that Fig. 1 provides for the embodiment of the present invention one;
The structural representation of a kind of online police inspector's device that Fig. 2 provides for the embodiment of the present invention two;
The structural representation of a kind of online police inspector's system that Fig. 3 provides for the embodiment of the present invention three.
Embodiment
Below in conjunction with drawings and Examples, the present invention is described in further detail.Be understandable that, specific embodiment described herein is only for explaining the present invention, but not limitation of the invention.It also should be noted that, for convenience of description, illustrate only part related to the present invention in accompanying drawing but not entire infrastructure.
Embodiment one
The schematic flow sheet of a kind of online police inspector's method that Fig. 1 provides for the embodiment of the present invention one.
The method be applicable to all kinds of illegal, irregular law enforcement of artificial supervisor and the ill-mannered behavioral performance of management service lower when, as shown in Figure 1, the method specifically comprises:
Step S101, receives the external data that police service external disclosure telephony platform sends, and preserves external data.
In step S101, external data can at least comprise: police service external disclosure telephonograph the connect electricity corresponding with the telephonograph of police service external disclosure is attended a banquet.The data such as the external data all right telephonograph of police service external disclosure, incoming call time.Can external data be saved in storage array, can recall at any time and take out, as the foundation processing all kinds of illegal, irregular law enforcement and the ill-mannered behavior of management service.
Step S102, according to the violation rule preset, analyzes police service and whether there is unlawful practice in public telephonograph.
In step s 102, the violation rule preset can comprise the multinomial violation rule preset, police service is compared to public telephonograph and the violation rule that presets, the violation rule that any one presets if meet, then there is unlawful practice in public telephonograph in police service; If do not meet the violation rule that any one presets, then there is not unlawful practice in public telephonograph in police service.
Step S103, according to unlawful practice analysis result, evaluates the service quality connecing electricity and attend a banquet, and show evaluation result on human-computer interaction interface.
In step s 103, service quality can comprise: good, neutralization differs from three ranks, the violation rule that any one presets if such as do not meet, then police service does not exist unlawful practice in public telephonograph, then service quality as well; Be no more than the violation the preset rule of default item quantity if meet, then there is not unlawful practice in public telephonograph in police service, then during service quality is; Exceed the violation the preset rule of default item quantity if meet, then there is not unlawful practice in public telephonograph in police service, then service quality is for poor.The evaluation of service quality can also be the evaluation that caller is docked attitude that electricity attends a banquet and made, such as the rank such as very satisfied, satisfied, dissatisfied and very dissatisfied.
In step s 103, human-computer interaction interface can according to the DISPLAY ORDER display evaluation result preset.Wherein, preset DISPLAY ORDER comprise: in unit, categories within police force, recording serial number and long recording time any one or multiple.Supervisor personnel can check evaluation result on human-computer interaction interface, attend a banquet process the electricity that connects that evaluation result is wherein difference.
The online police inspector's method of the one provided by the embodiment of the present invention one, supervisor personnel, according to evaluation result process unlawful practice, alleviate the workload of supervisor personnel, and improve the efficiency that supervisor personnel process unlawful practice.
Embodiment two
The structural representation of a kind of online police inspector's device that Fig. 2 provides for the embodiment of the present invention two.
The embodiment of the present invention two provides a kind of online police inspector's device, as shown in Figure 2, comprises with lower device: external data receiver module 21, unlawful practice analysis module 22 and service quality assessment module 23.
External data receiver module 21, send external data for receiving police service external disclosure telephony platform, external data at least comprises: police service external disclosure telephonograph the connect electricity corresponding with the telephonograph of police service external disclosure is attended a banquet, and preserves external data; Unlawful practice analysis module 22, for according to the violation rule preset, analyzes police service and whether there is unlawful practice in public telephonograph; Service quality evaluation module 23, for according to unlawful practice analysis result, evaluates the service quality connecing electricity and attend a banquet, and show evaluation result on human-computer interaction interface.
In outside data reception module 21, external data can at least comprise: police service external disclosure telephonograph the connect electricity corresponding with the telephonograph of police service external disclosure is attended a banquet.The data such as the external data all right telephonograph of police service external disclosure, incoming call time.Can external data be saved in storage array, can recall at any time and take out, as the foundation processing all kinds of illegal, irregular law enforcement and the ill-mannered behavior of management service.
In unlawful practice analysis module 22, the violation rule preset can comprise multinomial violation rule, police service is compared to public telephonograph and the violation rule that presets, the violation rule that any one presets if meet, then there is unlawful practice in public telephonograph in police service; If do not meet the violation rule that any one presets, then there is not unlawful practice in public telephonograph in police service.
In service quality evaluation module 23, service quality can comprise: good, neutralization differs from three ranks, the violation rule that any one presets if such as do not meet, then police service does not exist unlawful practice in public telephonograph, then service quality as well; Be no more than the violation the preset rule of default item quantity if meet, then there is not unlawful practice in public telephonograph in police service, then during service quality is; Exceed the violation the preset rule of default item quantity if meet, then there is not unlawful practice in public telephonograph in police service, then service quality is for poor.The evaluation of service quality can also be that caller is docked electricity and to be attended a banquet the evaluation made, such as the rank such as very satisfied, satisfied, dissatisfied and very dissatisfied.
In service quality evaluation module 23, can also at human-computer interaction interface according to the DISPLAY ORDER display evaluation result preset;
Preset DISPLAY ORDER comprise: in unit, categories within police force, recording serial number and long recording time any one or multiple.Supervisor personnel can check evaluation result on human-computer interaction interface, attend a banquet process the electricity that connects that evaluation result is wherein difference.
The online police inspector's device of the one provided by the embodiment of the present invention two, supervisor personnel, according to evaluation result process unlawful practice, alleviate the workload of supervisor personnel, and improve the efficiency that supervisor personnel process unlawful practice.
Embodiment three
The structural representation of a kind of online police inspector's system that Fig. 3 provides for the embodiment of the present invention three.
The online police inspector's system of the one that the embodiment of the present invention three provides, as shown in Figure 3, comprising: online police inspector's device 2 that human-computer interaction interface 1 and embodiment two provide.
In the embodiment of the present invention three, human-computer interaction interface 1 is the platform carrying out the bi-directional exchanges of information of various symbol and action between people and online police inspector's system.On human-computer interaction interface 1 can split screen display evaluation result, display alarm information, audio/video information and camera geographic position, and handle supervisor's problem dispose business.
The online police inspector's system of the one provided by the embodiment of the present invention three, supervisor personnel can check the evaluation result that online police inspector's device exports on human-computer interaction interface, thus according to evaluation result process unlawful practice, alleviate the workload of supervisor personnel, and improve the efficiency that supervisor personnel process unlawful practice.
For clearly demonstrating the every violation rule preset in each embodiment above-mentioned, the violation rule preset can comprise: in call, attitude is severe, hint or guiding caller carry out upgrading and complain, in the first Preset Time, do not distribute work order, not by sending single template completion work order, pass the buck to, miss phone, chat with caller in call, in the second Preset Time, do not respond caller, on-hook in the 3rd Preset Time not after end of conversation, to transfer in the 4th Preset Time not after end of conversation interactive voice answering automatic station, urge caller's on-hook, chat before call and when distributing work order, allow caller's stand-by period more than at least one item in the 5th Preset Time.
The violation rule that in call, attitude is severe can be, occur in the telephonograph of police service external disclosure: not all right, cannot, can not etc. with the keyword of Negation, and these keywords occur that duration is greater than 15 seconds in the telephonograph of police service external disclosure.
Hint or guide caller's violation rule complained of carrying out upgrading can be occur in the telephonograph of police service external disclosure: you can complain, complaint be you power, you complain such keyword or short sentence toward reporting and calling.
The violation rule not distributing work order in the first Preset Time can be, occurs that I helps you to record, have recorded, helps that you send to relevant departments' process, I have helped you to accept, reply in 48 hours and staff and you to contact etc. after keyword or short sentence does not distribute work order in 30 minutes in the telephonograph of police service external disclosure.
The violation rule of passing the buck to can be, occurs in the telephonograph of police service external disclosure: do not process, do not belong to acceptance range, do not have related data and my keyword and the short sentence such as unclear.
The violation rule missing phone can be, only there is caller's sound, or the duration of call is shorter in the telephonograph of police service external disclosure, and the such as duration of call is within 9-20 second.
The violation rule of chatting with caller in call can be, occur in the telephonograph of police service external disclosure: multipoint teleconference, call in again, satisfaction is enough, all long not all right and where keyword or the short sentence such as working.
The violation rule not responding caller in the second Preset Time can be, deposit in the telephonograph of police service external disclosure more than 3 times or 3 times users say exchange words after have more than 5 seconds quiet, calculate this and take on the telephone in violation of rules and regulations.
In the 3rd Preset Time not after end of conversation, the violation rule of on-hook can be, in the telephonograph of police service external disclosure during end of conversation after exist and be greater than the quiet voice of 10 seconds.
The violation rule of interactive voice answering automatic station of transferring in the 4th Preset Time not after end of conversation can be occur in the telephonograph of police service external disclosure: help you to transfer, turn special seat and turn the keyword such as automatic or short sentence after exist and be greater than 10 seconds quiet.
Urge the violation rule of caller on-hook can be occur more than five times or five times in the telephonograph of police service external disclosure: may I ask in addition other problems, I turn automatic station to you and would you please the keywords such as on-hook or short sentence.
The violation rule chatted before call can be occur in the telephonograph of police service external disclosure: look for you to go, have a meal, South Korean TV soaps, to go window-shopping and keyword or the short sentence such as to have had a meal, and the time of these keywords and short sentence is less than 15 seconds
Allow caller's stand-by period can be occurring in the telephonograph of police service external disclosure more than the violation rule of the 5th Preset Time when distributing work order: I help you to record, have recorded, help that you send to relevant departments' process, I have helped you to accept, reply in 48 hours and staff and you keyword or the short sentence such as to contact after go out to be greater than 120 seconds quiet voice.
Note that and above are only preferred embodiment of the present invention and institute's application technology principle.Skilled person in the art will appreciate that the specific embodiment that the invention is not restricted to here, various obvious change can be carried out for a person skilled in the art, readjust and substitute and can not protection scope of the present invention be departed from.Therefore, although be described in further detail invention has been by above embodiment, the present invention is not limited only to above embodiment, when not departing from the present invention's design, can also comprise other Equivalent embodiments more, and scope of the present invention is determined by appended right.
Claims (10)
1. online police inspector's method, is characterized in that, comprising:
Receive the external data that police service external disclosure telephony platform sends, described external data at least comprises: police service external disclosure telephonograph the connect electricity corresponding with the telephonograph of police service external disclosure is attended a banquet, and preserves described external data;
According to the violation rule preset, analyze described police service and whether there is unlawful practice in public telephonograph;
According to unlawful practice analysis result, connect the service quality that electricity is attended a banquet described in evaluation, and show evaluation result on human-computer interaction interface.
2. method according to claim 1, is characterized in that, described in the violation rule that presets comprise:
In call, attitude is severe, hint or guiding caller carry out upgrading and complain, in the first Preset Time, do not distribute work order, not by sending single template completion work order, pass the buck to, miss phone, chat with caller in call, in the second Preset Time, do not respond caller, on-hook in the 3rd Preset Time not after end of conversation, to transfer in the 4th Preset Time not after end of conversation interactive voice answering automatic station, urge caller's on-hook, chat before call and when distributing work order, allow caller's stand-by period more than at least one item in the 5th Preset Time.
3. method according to claim 2, is characterized in that, the violation rule that described foundation presets, and analyzes described police service and to whether there is unlawful practice in public telephonograph specifically comprises:
Described police service is compared to public telephonograph and the described violation rule preset, the violation rule that any one presets if meet, then there is unlawful practice in public telephonograph in described police service;
If do not meet the violation rule that any one presets, then there is not unlawful practice in public telephonograph in described police service.
4. method according to claim 3, is characterized in that, described service quality comprises: good, neutralization poor;
If do not meet the violation rule that any one presets, then there is not unlawful practice in public telephonograph in described police service, then described service quality as well;
Be no more than the violation the preset rule of default item quantity if meet, then there is not unlawful practice in public telephonograph in described police service, then during described service quality is;
Exceed the violation the preset rule of default item quantity if meet, then there is not unlawful practice in public telephonograph in described police service, then described service quality is for poor.
5. method according to claim 1, is characterized in that, the described evaluation result that shows on human-computer interaction interface specifically comprises:
At human-computer interaction interface according to the DISPLAY ORDER display evaluation result preset;
Described default DISPLAY ORDER comprises: in unit, categories within police force, recording serial number and long recording time any one or multiple.
6. online police inspector's device, is characterized in that, comprising:
External data receiver module, send external data for receiving police service external disclosure telephony platform, described external data at least comprises: police service external disclosure telephonograph the connect electricity corresponding with the telephonograph of police service external disclosure is attended a banquet, and preserves described external data;
Unlawful practice analysis module, for according to the violation rule preset, analyzes described police service and whether there is unlawful practice in public telephonograph;
Service quality evaluation module, for according to unlawful practice analysis result, connects the service quality that electricity is attended a banquet, and show evaluation result on human-computer interaction interface described in evaluation.
7. device according to claim 6, is characterized in that, described in the violation rule that presets comprise:
In call, attitude is severe, hint or guiding caller carry out upgrading and complain, in the first Preset Time, do not distribute work order, not by sending single template completion work order, pass the buck to, miss phone, chat with caller in call, in the second Preset Time, do not respond caller, on-hook in the 3rd Preset Time not after end of conversation, to transfer in the 4th Preset Time not after end of conversation interactive voice answering automatic station, urge caller's on-hook, chat before call and when distributing work order, allow caller's stand-by period more than at least one item in the 5th Preset Time.
8. device according to claim 7, it is characterized in that, described unlawful practice analysis module specifically for, described police service is compared to public telephonograph and the described violation rule preset, if meet the violation rule that any one presets, then there is unlawful practice in public telephonograph in described police service; If do not meet the violation rule that any one presets, then there is not unlawful practice in public telephonograph in described police service.
9. device according to claim 6, it is characterized in that, described service quality evaluation module specifically for, according to unlawful practice analysis result, the service quality that electricity is attended a banquet is connect described in evaluation, and at human-computer interaction interface according to the DISPLAY ORDER display evaluation result preset;
Described default DISPLAY ORDER comprises: in unit, categories within police force, recording serial number and long recording time any one or multiple.
10. online police inspector's system, is characterized in that, comprising: above-mentioned online police inspector's device and human-computer interaction interface;
Described human-computer interaction interface, for the geographic position of split screen display evaluation result, display alarm information, audio/video information and camera, and handles supervisor's problem disposal business.
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| CN106096831A (en) * | 2016-06-08 | 2016-11-09 | 山西万立科技有限公司 | Expressway Civilization services overall evaluation system |
| CN107403286A (en) * | 2017-08-10 | 2017-11-28 | 中国民航信息网络股份有限公司 | Exceed overline Lee's violation sale control system and method |
| CN107403286B (en) * | 2017-08-10 | 2021-03-16 | 中国民航信息网络股份有限公司 | System and method for monitoring illegal sale of overstepped baggage |
| CN109597835A (en) * | 2018-10-26 | 2019-04-09 | 平安科技（深圳）有限公司 | Sport resources interactive approach and device based on block chain |
| CN109597835B (en) * | 2018-10-26 | 2024-02-23 | 平安科技（深圳）有限公司 | Sports resource interaction method and device based on block chain |
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Application publication date: 20150325 |