CN105979395A - Feedback information counting method and feedback information counting device - Google Patents
Feedback information counting method and feedback information counting device Download PDFInfo
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- CN105979395A CN105979395A CN201610258418.1A CN201610258418A CN105979395A CN 105979395 A CN105979395 A CN 105979395A CN 201610258418 A CN201610258418 A CN 201610258418A CN 105979395 A CN105979395 A CN 105979395A
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- 238000000034 method Methods 0.000 title claims abstract description 14
- 238000012216 screening Methods 0.000 claims abstract description 34
- 230000004044 response Effects 0.000 claims abstract description 11
- 238000007619 statistical method Methods 0.000 claims description 21
- 238000001514 detection method Methods 0.000 claims description 3
- 206010048669 Terminal state Diseases 0.000 claims description 2
- 230000008878 coupling Effects 0.000 claims description 2
- 238000010168 coupling process Methods 0.000 claims description 2
- 238000005859 coupling reaction Methods 0.000 claims description 2
- 238000010586 diagram Methods 0.000 description 6
- 230000010354 integration Effects 0.000 description 5
- 239000000047 product Substances 0.000 description 5
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- 238000007405 data analysis Methods 0.000 description 3
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- 239000003795 chemical substances by application Substances 0.000 description 2
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
- H04N21/47—End-user applications
- H04N21/478—Supplemental services, e.g. displaying phone caller identification, shopping application
- H04N21/4782—Web browsing, e.g. WebTV
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/70—Information retrieval; Database structures therefor; File system structures therefor of video data
- G06F16/78—Retrieval characterised by using metadata, e.g. metadata not derived from the content or metadata generated manually
- G06F16/7867—Retrieval characterised by using metadata, e.g. metadata not derived from the content or metadata generated manually using information manually generated, e.g. tags, keywords, comments, title and artist information, manually generated time, location and usage information, user ratings
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
- H04N21/47—End-user applications
- H04N21/472—End-user interface for requesting content, additional data or services; End-user interface for interacting with content, e.g. for content reservation or setting reminders, for requesting event notification, for manipulating displayed content
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
- H04N21/47—End-user applications
- H04N21/475—End-user interface for inputting end-user data, e.g. personal identification number [PIN], preference data
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- General Engineering & Computer Science (AREA)
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- Information Transfer Between Computers (AREA)
Abstract
The invention discloses a feedback information counting method and a feedback information counting device. The method comprises the following steps: displaying an opinion feedback page in response to a user's feedback button click operation, wherein the opinion feedback page contains feedback keyword options and feedback type options; getting feedback information input by the user on the opinion feedback page, wherein the feedback information contains the information about feedback keywords and feedback type; and screening and downloading effective feedback information in the feedback information in a classified mode according to the information about feedback keywords and feedback type. Through the method and the device of the invention, the efficiency and accuracy of feedback data counting are improved.
Description
Technical field
The invention belongs to communication technical field, particularly relate to a kind of feedback information statistical method and device.
Background technology
Feedback method is the important method of modern science and technology research, along with the development of Internet technical field,
Network video technique is used widely.Internet video is that refer to be provided by Web Video Service business, with stream
Media be broadcast format, can the most live or audio video interleaved of program request.User plays feelings for Internet video
Condition is fed back, and can improve play quality, gives user and preferably experiences.
In prior art, it is to submit to feedback information to mobile terminal log system by product feedback function.But,
Feedback information described by user is fuzzyyer, and system cannot be accurately positioned the type of feedback information, needs
Manually a large amount of feedback data screened and added up, to cause technology investigation problem and data system
Meter work efficiency is the lowest.
Summary of the invention
The present invention provides a kind of feedback information statistical method and device, in order to comprise feedback key word by acquisition
And the feedback information of feedback kind, screening effective Feedback information batch download effective Feedback information of classifying,
Improve the efficiency to feedback data statistics and accuracy.
A kind of feedback information statistical method that the present invention provides, including:
In response to user's clicking operation to feedback button, show the suggestion feedback page, described suggestion feedback page
Face comprises feedback key word option and feedback kind option；
Obtaining the feedback information that described user inputs at the described suggestion feedback page, described feedback information comprises instead
Feedback key word and the information of feedback kind, and described feedback information is sent to server, so that described clothes
Business device is according to described feedback key word and the information of feedback kind, screening classifying downloaded described feedback information
In effective Feedback information.
A kind of feedback information statistical method that the present invention provides, including:
Obtaining, to terminal, the feedback information that user inputs at the described suggestion feedback page, described feedback information comprises
Feedback key word and the information of feedback kind；
According to described feedback key word and the information of feedback kind, screening classifying downloaded described feedback information
In effective Feedback information.
A kind of feedback information statistic device that the present invention provides, including:
Display module, in response to user's clicking operation to feedback button, shows the suggestion feedback page,
The described suggestion feedback page comprises feedback key word option and feedback kind option；
Acquisition module, for obtaining the feedback information that user inputs, described feedback at the described suggestion feedback page
Information comprises feedback key word and the information of feedback kind, and described feedback information is sent to server,
So that described server is according to described feedback key word and the information of feedback kind, screening classifying downloaded institute
State the effective Feedback information in feedback information.
A kind of feedback information statistic device that the present invention provides, including:
Acquisition module, for obtaining the feedback information that user inputs, institute at the described suggestion feedback page to terminal
State feedback information and comprise feedback key word and the information of feedback kind；
Screening module, for according to described feedback key word and the information of feedback kind, screens described feedback
Effective Feedback information in information；
Download module, for downloading the described effective Feedback information that described screening module filters out.
Knowable to the invention described above embodiment, the feedback information statistical method of present invention offer and device, pass through
Feedback key word option and feedback kind option are set in suggestion feedback page, obtain user and comprise feedback
Key word and the option of feedback kind, and according to feedback key word and feedback kind, in screening feedback information
Effective Feedback information, and this effective Feedback information classifying downloaded, thus improve the efficiency of statistics feedback information
And accuracy.
Accompanying drawing explanation
In order to be illustrated more clearly that the embodiment of the present invention or technical scheme of the prior art, below will be to enforcement
In example or description of the prior art, the required accompanying drawing used is briefly described, it should be apparent that, describe below
In accompanying drawing be only some embodiments of the present invention.
Fig. 1 be first embodiment of the invention provide feedback information statistical method realize schematic flow sheet；
Fig. 2 be second embodiment of the invention provide feedback information statistical method realize schematic flow sheet；
Fig. 3 is that the interface in the video playback showing interface feedback button of client in the embodiment of the present invention shows
It is intended to；
Fig. 4 is the suggestion feedback page schematic diagram in the embodiment of the present invention；
Fig. 5 be third embodiment of the invention provide feedback information statistical method realize schematic flow sheet；
Fig. 6 be fourth embodiment of the invention provide feedback information statistical method realize schematic flow sheet；
Fig. 7 is the structural representation of feedback information statistic device in fifth embodiment of the invention；
Fig. 8 is the structural representation of feedback information statistic device in sixth embodiment of the invention；
Fig. 9 is the structural representation of feedback information statistic device in seventh embodiment of the invention；
Figure 10 is the structural representation of feedback information statistic device in eighth embodiment of the invention.
Detailed description of the invention
For making the goal of the invention of the present invention, feature, the advantage can be the most obvious and understandable, below will knot
Close the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is clearly and completely retouched
State, it is clear that described embodiment is only a part of embodiment of the present invention, and not all embodiments.Base
Embodiment in the present invention, those skilled in the art are obtained under not making creative work premise
Every other embodiment, broadly falls into the scope of protection of the invention.
Refer to the realization stream of the feedback information statistical method that Fig. 1, Fig. 1 provide for first embodiment of the invention
Journey schematic diagram, mainly comprises the steps that
S101, in response to user's clicking operation to feedback button, show the suggestion feedback page, this suggestion is anti-
The feedback page comprises feedback key word option and feedback kind option；
When user is for the service condition feedback opinion of a client, clicks in client end interface and be used for feeding back
The feedback button of suggestion.Terminal detects when the feedback button in interface is clicked, in response to this user to instead
The clicking operation of feedback button, shows the suggestion feedback page in client, and this suggestion feedback page is for for user
Feedback opinion, is provided with the various options relevant to obtaining feedback opinion, at least in this suggestion feedback page
Including feedback key word option and feedback kind option.
This feedback kind refers to the classifying content belonging to the suggestion of user feedback.Such as, if user feedback video
The suggestion of broadcast message class client, feedback kind can be divided into member, cache, play, error code and integration etc.
The problem of aspect.
This feedback key word refers to key to the issue word corresponding with feedback kind in the suggestion of user feedback.Such as,
If feedback kind is for playing, then corresponding with broadcasting key to the issue word may is that card, without image, mistake
Code and cannot load.
User can be by feedback key word option and the selection of feedback kind option, according to the setting of system
Carry out suggestion feedback, strengthen the system recognizability of feedback information, improve feedback efficiency.
S102, obtain the feedback information that this user inputs at this suggestion feedback page, this feedback information comprises
Feedback key word and the information of feedback kind；
User carries out selecting behaviour based on feedback key word option and feedback kind option at this suggestion feedback page
Making, terminal collects user's input feedback information, comprises feedback key word and feedback kind in this feedback information
Relevant information.
S103, this feedback information is sent to server so that this server according to this feedback key word and
The information of feedback kind, the effective Feedback information in screening this feedback information classifying downloaded.
This feedback information that user is inputted by terminal at this suggestion feedback page, is sent to server, so that should
Server is according to this feedback key word and the information of feedback kind, in screening this feedback information classifying downloaded
Effective Feedback information.
In the embodiment of the present invention, by arranging feedback key word option and feedback sort in suggestion feedback page
Type option, obtains user and comprises feedback key word and the option of feedback kind, and according to feedback key word and
Feedback kind, the effective Feedback information in screening feedback information, and this effective Feedback information classifying downloaded, from
And improve efficiency and the accuracy of statistics feedback information.
Refer to the realization stream of the feedback information statistical method that Fig. 2, Fig. 2 provide for second embodiment of the invention
Journey schematic diagram, mainly comprises the steps that
S201, when detecting that video playback occurs preset problem, show in video playback interface submit to anti-
Feedback button；
This preset problem includes: plays unsuccessfully, play card, cannot load the broadcasting abnormal problems such as webpage.
See the interface schematic diagram that Fig. 3, Fig. 3 are the video playback showing interface feedback button in client.
When video 1 broadcasting produces and plays failed problem, wouldn't play at video playback interface display video
Information, meanwhile, terminal shows submission feedback button in video playback interface, anticipates for user feedback
See.When video playback goes wrong, immediately it is supplied to the interface of field feedback, feedback can be accelerated
The speed of suggestion, improves the convenience of user operation, improves Consumer's Experience.
S202, in response to user's clicking operation to feedback button, show the suggestion comprising feedback kind option
Feedback page；
When detecting that feedback button is clicked, in response to user's clicking operation to feedback button, show meaning
See feedback page, first show the feedback page comprising feedback kind option.
In the video playback failure scene of step S201, when user clicks on feedback button, server detects
Clicked to this feedback button, then show the suggestion feedback page in client.This submits feedback opinion to for user
A kind of mode, another way, for clicking on menu " I " option, clicks on " product feedback after entrance
Function " button, it is somebody's turn to do the feedback button that " product feedback function " button is in the present embodiment, same,
When user clicks on feedback button, terminal detects that this feedback button is clicked, then show suggestion in client
Feedback page.
S203, when detecting that this user selectes feedback kind, show corresponding with selected feedback kind anti-
Feedback key word；
When user selectes feedback kind, terminal shows the feedback corresponding with selected feedback kind in client
Key word.
It should be noted that comprise two-stage option in this suggestion feedback page, the first order is feedback kind choosing
, the second level is feedback key word option, and this feedback key word option is subordinate's choosing of this feedback kind option
?.When detecting that feedback button is clicked, first show the feedback page comprising feedback kind option, work as inspection
Measure user when selecting feedback kind, show the feedback key word corresponding with the feedback kind selected further.
Specifically referring to Fig. 4, as shown in Figure 4, feedback kind includes this suggestion feedback page: member, slow
Deposit, play, error code and integration, when the feedback kind that user chooses is for playing, show corresponding with broadcasting
Feedback key word: card, without image, error code, cannot load, when user chooses error code,
Feedback kind is corresponding display error code in the sub-menus play.This suggestion feedback page is additionally provided with submission
Button, and the description details action bar that suggestion is described in detail by word can be inputted.
S204, obtaining the feedback information that this user inputs at this suggestion feedback page, this feedback information comprises instead
Feedback key word and the information of feedback kind；
User carries out selecting behaviour based on feedback key word option and feedback kind option at this suggestion feedback page
Making, server obtains user's input feedback information, comprises feedback key word and feedback sort in this feedback information
The relevant information of type.
S205, this feedback information is sent to server so that this server according to this feedback key word and
The information of feedback kind, the effective Feedback information in screening this feedback information classifying downloaded.
This feedback information that user is inputted by terminal at this suggestion feedback page, is sent to server, so that should
Server is according to this feedback key word and the information of feedback kind, in screening this feedback information classifying downloaded
Effective Feedback information.
In the embodiment of the present invention, by arranging feedback key word option and feedback sort in suggestion feedback page
Type option, obtains user and comprises feedback key word and the option of feedback kind, and according to feedback key word and
Feedback kind, the effective Feedback information in screening feedback information, and this effective Feedback information classifying downloaded, from
And improve efficiency and the accuracy of statistics feedback information.
Refer to the realization stream of the feedback information statistical method that Fig. 5, Fig. 5 provide for third embodiment of the invention
Journey schematic diagram, mainly comprises the steps that
S501, the feedback information inputted at this suggestion feedback page to terminal acquisition user, this feedback information bag
Containing feedback key word and the information of feedback kind；
Server obtains the feedback information that the user of terminal inputs, this feedback information bag at this suggestion feedback page
Containing feedback key word and the information of feedback kind.
S502, according to this feedback key word and the information of feedback kind, screening this feedback letter classifying downloaded
Effective Feedback information in breath.
It is provided with categorical data interface and Keywords matching function in the server, and built-in key word word
Storehouse, for carrying out mating to screen effective Feedback information with feedback key word.
Further, by classifying downloaded according to feedback kind for the effective Feedback information screened, send afterwards
Data analysis is carried out, according to data results to products perfection to R&D personnel.
In the embodiment of the present invention, by arranging feedback key word option and feedback sort in suggestion feedback page
Type option, obtains user and comprises feedback key word and the option of feedback kind, and according to feedback key word and
Feedback kind, the effective Feedback information in screening feedback information, and this effective Feedback information classifying downloaded, from
And improve efficiency and the accuracy of statistics feedback information.
Refer to the realization stream of the feedback information statistical method that Fig. 6, Fig. 6 provide for fourth embodiment of the invention
Journey schematic diagram, mainly comprises the steps that
S601, the feedback information inputted at this suggestion feedback page to terminal acquisition user, this feedback information bag
Containing feedback key word and the information of feedback kind；
Server obtains the feedback information that the user of terminal inputs, this feedback information bag at this suggestion feedback page
Containing feedback key word and the information of feedback kind.
S602, according to this feedback key word, filter out effective Feedback information by built-in keywords database；
Specifically, this feedback key word is mated with the key word in this built-in keywords database, if
Be made into merit, then the feedback information at this feedback key word place confirms as effective Feedback information, if it fails to match,
Then record this feedback key word, and when the number of times that this feedback key word is recorded is more than default value, should
Feedback key word adds this keywords database.
Further, the built-in keywords database relevant to suggestion feedback in server, by itself and the user obtained
Feedback information in feedback key word match, effective Feedback information can be obtained.Feedback in feedback information
Key word cannot be built-in with this keywords database when matching, confirm that this feedback information is invalid feedback information,
Filtered.Meanwhile, recording this key word that cannot mate, the number of times being recorded when this key word is more than pre-
During setting value, represent that this key word is the common problem being reached a number of customer responsiveness, in order to more
Obtain user's suggestion feedback to this client exactly, then this feedback key word added this keywords database,
As a new key word in this keywords database, by this keywords database abundant, it is right to improve further
Suggestion feedback carries out statistical accuracy.
Such as, in feedback information, occur that word " is play the most smooth ", but there is no this in this keywords database
Key word, then confirm as invalid feedback information by this feedback information, not statistics.Record " is play not simultaneously
A freely " word, the number of times being recorded when " playing the most smooth " reaches preset 5 times, then by " playing the most smooth "
Include into this keywords database as new key word.
S603, it is effective Feedback information classification according to this feedback kind, and batch downloads effective Feedback information.
According to the feedback kind in feedback information, the effective Feedback information screened is classified, and to dividing
Effective Feedback information batch after class is downloaded.Such as, by effective Feedback information, respectively according to member, caching,
Broadcasting, error code and this five classes feedback kind of integration are classified, to sorted effective Feedback information batch
Download.It is sent to R&D personnel after download and carries out data analysis, according to data results to product
Optimize.
In the embodiment of the present invention, by arranging feedback key word option and feedback sort in suggestion feedback page
Type option, obtains user and comprises feedback key word and the option of feedback kind, and according to feedback key word and
Feedback kind, the effective Feedback information in screening feedback information, and this effective Feedback information classifying downloaded, from
And improve efficiency and the accuracy of statistics feedback information.
Refer to the structure that Fig. 7, Fig. 7 are the feedback information statistic devices that fifth embodiment of the invention provides show
It is intended to, for convenience of description, illustrate only the part relevant to the embodiment of the present invention.The feedback of Fig. 7 example
Information statistical device can be holding of the feedback information statistical method of earlier figures 1 and embodiment illustrated in fig. 2 offer
Row main body, can be a module in terminal or terminal.The feedback information statistic device of Fig. 7 example,
Specifically include that display module 701, acquisition module 702 and sending module 703.
Wherein, display module 701, in response to user's clicking operation to feedback button, show suggestion
Feedback page, comprises feedback key word option and feedback kind option in this suggestion feedback page.
When user is for the service condition feedback opinion of a client, clicks in client end interface and be used for feeding back
The feedback button of suggestion.Detect when the feedback button in interface is clicked, in response to this user, feedback is pressed
The clicking operation of button, shows the suggestion feedback page in client, and this suggestion feedback page is for for user feedback
Suggestion, is provided with the various options relevant to obtaining feedback opinion in this suggestion feedback page, at least includes
Feedback key word option and feedback kind option.
This feedback kind refers to the classifying content belonging to the suggestion of user feedback.Such as, if user feedback video
The suggestion of broadcast message class client, feedback kind can be divided into member, cache, play, error code and integration etc.
The problem of aspect.This feedback key word refers to key to the issue corresponding with feedback kind in the suggestion of user feedback
Word.Such as, if feedback kind is for playing, then corresponding with broadcasting key to the issue word may is that card, nothing
Image, error code and cannot load.
User can be by feedback key word option and the selection of feedback kind option, according to the setting of system
Carry out suggestion feedback, strengthen the system recognizability of feedback information, improve feedback efficiency.
Acquisition module 702, for obtaining the feedback information that user inputs, this feedback at this suggestion feedback page
Information comprises feedback key word and the information of feedback kind.
Sending module 703, for being sent to server by this feedback information, so that this server is anti-according to this
Feedback key word and the information of feedback kind, the effective Feedback information in screening this feedback information classifying downloaded.
The details that the present embodiment is not most, refers to the description of earlier figures 1 to embodiment illustrated in fig. 2, the most not
Repeat again.
In the embodiment of the present invention, by arranging feedback key word option and feedback sort in suggestion feedback page
Type option, obtains user and comprises feedback key word and the option of feedback kind, and according to feedback key word and
Feedback kind, the effective Feedback information in screening feedback information, and this effective Feedback information classifying downloaded, from
And improve efficiency and the accuracy of statistics feedback information.
Refer to Fig. 8, the structural representation of the feedback information statistic device that sixth embodiment of the invention provides,
For convenience of description, illustrate only the part relevant to the embodiment of the present invention.The feedback information system of Fig. 8 example
Counter device can be the executive agent of the feedback information statistical method of earlier figures 1 and embodiment illustrated in fig. 2 offer,
It can be a module in mobile terminal or mobile terminal.The feedback information statistic device of Fig. 8 example with
Feedback information statistic device difference in aforementioned 5th embodiment is:
Display module 701 can also include: shows submodule 7011 and detection module 7012；
Show submodule 7011, for showing the suggestion feedback page comprising this feedback kind option；
Detection module 7012, for detecting the feedback kind that this user selectes；
Show submodule 7011, be additionally operable in this suggestion feedback page presentation corresponding with selected feedback kind
Feedback key word.
It should be noted that comprise two-stage option in this suggestion feedback page, the first order is feedback kind choosing
, the second level is feedback key word option, and this feedback key word option is subordinate's choosing of this feedback kind option
?.When detecting that feedback button is clicked, first show the feedback page comprising feedback kind option, work as inspection
Measure user when selecting feedback kind, show the feedback key word corresponding with the feedback kind selected further.
Further, display module 701, it is additionally operable to when detecting that video playback occurs preset problem,
Video playback interface is shown and submits feedback button to.
This preset problem includes: plays unsuccessfully, play card, cannot load the broadcasting abnormal problems such as webpage.
When video playback goes wrong, immediately it is supplied to the interface of field feedback, feedback opinion can be accelerated
Speed, improve user operation convenience, improve Consumer's Experience.
The details that the present embodiment is not most, refers to the description of earlier figures 1 to embodiment illustrated in fig. 2, the most not
Repeat again.
In the embodiment of the present invention, by arranging feedback key word option and feedback sort in suggestion feedback page
Type option, obtains user and comprises feedback key word and the option of feedback kind, and according to feedback key word and
Feedback kind, the effective Feedback information in screening feedback information, and this effective Feedback information classifying downloaded, from
And improve efficiency and the accuracy of statistics feedback information.
Refer to the structure that Fig. 9, Fig. 9 are the feedback information statistic devices that seventh embodiment of the invention provides show
It is intended to, for convenience of description, illustrate only the part relevant to the embodiment of the present invention.The feedback of Fig. 9 example
Information statistical device can be holding of the feedback information statistical method of earlier figures 3 and embodiment illustrated in fig. 4 offer
Row main body, can be a module in server or server.The feedback information statistics dress of Fig. 9 example
Put, specifically include that acquisition module 901, screening module 902 and download module 903.
Acquisition module 901, for obtaining, to terminal, the feedback information that user inputs at this suggestion feedback page,
This feedback information comprises feedback key word and the information of feedback kind.
Screening module 902, for according to this feedback key word and the information of feedback kind, screens this feedback
Effective Feedback information in information.
Download module 903, for downloading this effective Feedback information that this screening module filters out.
The details that the present embodiment is not most, refers to the description of earlier figures 3 to embodiment illustrated in fig. 4, the most not
Repeat again.
In the embodiment of the present invention, by arranging feedback key word option and feedback sort in suggestion feedback page
Type option, obtains user and comprises feedback key word and the option of feedback kind, and according to feedback key word and
Feedback kind, the effective Feedback information in screening feedback information, and this effective Feedback information classifying downloaded, from
And improve efficiency and the accuracy of statistics feedback information.
Refer to Figure 10, the structural representation of the feedback information statistic device that eighth embodiment of the invention provides,
For convenience of description, illustrate only the part relevant to the embodiment of the present invention.The feedback information system of Figure 10 example
Counter device can be the executive agent of the feedback information statistical method of earlier figures 3 and embodiment illustrated in fig. 4 offer,
It can be a module in server or server.The feedback information statistic device of Figure 10 example is with aforementioned
Feedback information statistic device difference in 7th embodiment is:
Further, screen module 902, be additionally operable to according to this feedback key word, by built-in key word
Storehouse filters out effective Feedback information.
This device can further include:
Sort module 1001, being used for according to this feedback kind is this effective Feedback information classification.
Download module 903, is additionally operable to batch and downloads sort module 1001 sorted effective Feedback information.
According to the feedback kind in feedback information, the effective Feedback information screened is classified, and to dividing
Effective Feedback information batch after class is downloaded.Such as, by effective Feedback information, respectively according to member, caching,
Broadcasting, error code and this five classes feedback kind of integration are classified, to sorted effective Feedback information batch
Download.It is sent to R&D personnel after download and carries out data analysis, according to data results to product
Optimize.
Screening module 902 can farther include:
Matching module 9021, for carrying out this feedback key word with the key word in this built-in keywords database
Coupling.
Confirming module 9022, if for the match is successful, then the feedback information at this feedback key word place is confirmed as
Effective Feedback information.
Logging modle 9023, if for it fails to match, then recording this feedback key word.
Add module 9024, be used for when the number of times that this feedback key word is recorded is more than default value, should
Feedback key word adds this keywords database.
The built-in keywords database relevant to suggestion feedback in server, by itself and the feedback information of user obtained
In feedback key word match, effective Feedback information can be obtained.Feedback key word in feedback information cannot
When the keywords database built-in with this matches, confirm that this feedback information is invalid feedback information, filtered.
Meanwhile, record this key word that cannot mate, when the number of times that this key word is recorded is more than default value,
Represent that this key word is the common problem being reached a number of customer responsiveness, in order to obtain more accurately
User's suggestion feedback to this client, then add this keywords database by this feedback key word, as this key
A new key word in dictionary, by this keywords database abundant, can improve to enter suggestion feedback further
Row statistical accuracy.
The details that the present embodiment is not most, refers to the description of earlier figures 3 to embodiment illustrated in fig. 4, the most not
Repeat again.
In the embodiment of the present invention, by arranging feedback key word option and feedback sort in suggestion feedback page
Type option, obtains user and comprises feedback key word and the option of feedback kind, and according to feedback key word and
Feedback kind, the effective Feedback information in screening feedback information, and this effective Feedback information classifying downloaded, from
And improve efficiency and the accuracy of statistics feedback information.
It should be noted that in the embodiment of the feedback information statistic device of examples above, each function mould
The division of block is merely illustrative of, can as required in actual application, the configuration requirement of such as corresponding hardware
Or the convenient consideration of the realization of software, and above-mentioned functions distribution is completed by different functional modules, will
The internal structure of feedback information statistic device is divided into different functional modules, with complete described above all
Or partial function.And, in actual application, the corresponding functional module in the present embodiment can be by phase
The hardware answered realizes, it is also possible to is performed corresponding software by corresponding hardware and completes.It is each that this specification provides
Individual embodiment all can apply foregoing description principle, below repeats no more.
It should be noted that for aforesaid each method embodiment, in order to simplicity describes, therefore it is all stated
For a series of combination of actions, but those skilled in the art should know, the present invention is not by described
The restriction of sequence of movement, because according to the present invention, some step can use other order or carry out simultaneously.
Secondly, those skilled in the art also should know, embodiment described in this description belongs to be preferable to carry out
Example, involved action and function might not be all necessary to the present invention.
In the above-described embodiments, the description to each embodiment all emphasizes particularly on different fields, in certain embodiment the most in detail
The part stated, may refer to the associated description of other embodiments.
It is more than to feedback information statistical method provided by the present invention and the description of device, for this area
Technical staff, according to the thought of the embodiment of the present invention, the most all has and changes
In place of change, to sum up, this specification content should not be construed as limitation of the present invention.
Claims (12)
1. a feedback information statistical method, it is characterised in that described method includes:
In response to user's clicking operation to feedback button, show the suggestion feedback page, described suggestion feedback page
Face comprises feedback key word option and feedback kind option；
Obtaining the feedback information that described user inputs at the described suggestion feedback page, described feedback information comprises instead
Feedback key word and the information of feedback kind, and described feedback information is sent to server, so that described clothes
Business device is according to described feedback key word and the information of feedback kind, screening classifying downloaded described feedback information
In effective Feedback information.
Method the most according to claim 1, it is characterised in that the described displaying suggestion feedback page includes:
Show the suggestion feedback page comprising described feedback kind option；
Detect the feedback kind that described user selectes, and in described suggestion feedback page presentation and selected feedback
The feedback key word that type is corresponding.
Method the most according to claim 1 and 2, it is characterised in that the described displaying suggestion feedback page
Include before:
When detecting that video playback occurs preset problem, show in video playback interface and submit feedback button to.
4. a feedback information statistical method, it is characterised in that described method includes:
Obtaining, to terminal, the feedback information that user inputs at the described suggestion feedback page, described feedback information comprises
Feedback key word and the information of feedback kind；
According to described feedback key word and the information of feedback kind, screening classifying downloaded described feedback information
In effective Feedback information.
Method the most according to claim 4, it is characterised in that described according to described feedback key word
And the information of feedback kind, the effective Feedback information in screening classifying downloaded described feedback information includes:
According to described feedback key word, filter out effective Feedback information by built-in keywords database；
Be described effective Feedback information classification according to described feedback kind, and batch download sorted described in have
Effect feedback information.
Method the most according to claim 5, it is characterised in that described according to described feedback key word,
Filter out effective Feedback information by built-in keywords database to include:
Described feedback key word is mated with the key word in described built-in keywords database；
If the match is successful, the feedback information at the most described feedback key word place confirms as effective Feedback information；
If it fails to match, then record described feedback key word, and work as the number of times that described feedback key word is recorded
During more than default value, described feedback key word is added described keywords database.
7. a feedback information statistic device, it is characterised in that described device includes:
Display module, in response to user's clicking operation to feedback button, shows the suggestion feedback page,
The described suggestion feedback page comprises feedback key word option and feedback kind option；
Acquisition module, for obtaining the feedback information that user inputs, described feedback at the described suggestion feedback page
Information comprises feedback key word and the information of feedback kind；
Sending module, for being sent to server by described feedback information, so that described server is according to described
Feedback key word and the information of feedback kind, the effective Feedback in screening classifying downloaded described feedback information
Information.
Device the most according to claim 7, it is characterised in that described display module also includes:
Show submodule, for showing the suggestion feedback page comprising described feedback kind option；
Detection module, for detecting the feedback kind that described user selectes；
Described displaying submodule, is additionally operable in described suggestion feedback page presentation corresponding with selected feedback kind
Feedback key word.
9., according to the device described in claim 7 or 8, it is characterised in that described display module, it is additionally operable to
When detecting that video playback occurs preset problem, show in video playback interface and submit feedback button to.
10. a feedback information statistic device, it is characterised in that described device includes:
Acquisition module, for obtaining the feedback information that user inputs, institute at the described suggestion feedback page to terminal
State feedback information and comprise feedback key word and the information of feedback kind；
Screening module, for according to described feedback key word and the information of feedback kind, screens described feedback
Effective Feedback information in information；
Download module, for downloading the described effective Feedback information that described screening module filters out.
11. devices according to claim 10, it is characterised in that
Described screening module, is additionally operable to, according to described feedback key word, be filtered out by built-in keywords database
Effective Feedback information；
Described device also includes:
Sort module, being used for according to described feedback kind is described effective Feedback information classification；
Described download module, is additionally operable to batch and downloads the sorted described effective Feedback information of described sort module.
12. according to the device described in claim 10 or 11, it is characterised in that described screening module includes:
Matching module, for carrying out described feedback key word with the key word in described built-in keywords database
Coupling；
Confirming module, if for the match is successful, the feedback information at the most described feedback key word place has been confirmed as
Effect feedback information；
Logging modle, if for it fails to match, then recording described feedback key word；
Add module, for when the number of times that described feedback key word is recorded is more than default value, by described
Feedback key word adds described keywords database.
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