CN105871785B

CN105871785B - Service processing method, device and system

Info

Publication number: CN105871785B
Application number: CN201510033230.2A
Authority: CN
Inventors: 岳良祝
Original assignee: Alibaba Group Holding Ltd
Current assignee: Alibaba Group Holding Ltd
Priority date: 2015-01-22
Filing date: 2015-01-22
Publication date: 2020-04-07
Anticipated expiration: 2035-01-22
Also published as: CN105871785A

Abstract

The application provides a service processing method, device and system. The method comprises the following steps: receiving guarantee information sent by a first terminal, wherein the first terminal is a terminal for a first user to log in the service server based on a first account; generating a guarantee identification code for the guarantee information, and storing the corresponding relation between the guarantee information and the guarantee identification code; receiving a service request sent by a second terminal based on the guarantee identification code, wherein the second terminal is a terminal for logging in the service server by a second user based on a second account; acquiring guarantee information corresponding to the guarantee identification code according to the service request, and generating service information according to the guarantee information; and sending the service information to the first terminal and the second terminal. The technical scheme of the application can effectively improve the efficiency of service processing.

Description

Service processing method, device and system

Technical Field

The present application relates to the field of network communication technologies, and in particular, to a method, an apparatus, and a system for processing a service.

Background

With the wide development of internet technology, users can implement various business operations through the internet. Such as: the user can communicate through the internet, and the user can purchase goods through the internet. In the process of implementing the above-mentioned service, the terminal used by the user often needs to interact with the terminals of other users through the server of the service provider.

In the related art, information for interaction between user terminals is complex, which affects efficiency of service processing, and meanwhile, the interaction between user terminals is less, which is not convenient enough, and affects user experience.

Disclosure of Invention

In view of the above, the present application provides a method, an apparatus, and a system for processing a service to solve the above problem.

Specifically, the method is realized through the following technical scheme:

a service processing method is applied to a service server, and the method comprises the following steps:

receiving guarantee information sent by a first terminal, wherein the first terminal is a terminal for a first user to log in the service server based on a first account;

generating a guarantee identification code for the guarantee information, and storing the corresponding relation between the guarantee information and the guarantee identification code;

receiving a service request sent by a second terminal based on the guarantee identification code, wherein the second terminal is a terminal for logging in the service server by a second user based on a second account;

acquiring guarantee information corresponding to the guarantee identification code according to the service request, and generating service information according to the guarantee information;

and sending the service information to the first terminal and the second terminal.

Further, the guarantee information comprises preset account information;

the generating service information according to the guarantee information includes:

and generating service information according to the guarantee information when the account information of the second account sending the service request is confirmed to be matched with the preset account information.

Further, the method further comprises:

receiving a forwarding request aiming at the guarantee identification code sent by the first terminal;

identifying a preset account according to the forwarding request;

and sending the guarantee identification code and corresponding guarantee information to a third terminal so that the third terminal can display the guarantee identification code and the guarantee information to a preset user, wherein the third terminal is a terminal for the preset user to log in the service server based on the preset account.

Further, still include:

receiving an acquisition request aiming at the guarantee identification code sent by a second terminal;

acquiring guarantee information corresponding to the guarantee identification code according to the acquisition request;

and when the second account sending the acquisition request is confirmed to be matched with the preset account information contained in the guarantee information, sending the guarantee information to the second terminal so that the second terminal can display the guarantee information to the second user.

A service processing method is applied to a second terminal, and the method comprises the following steps:

sending a service request to a service server based on a guarantee identification code, so that the service server can obtain guarantee information corresponding to the guarantee identification code according to the service request and generate service information according to the guarantee information;

receiving the service information sent by a service server;

the service server generates the guarantee identification code according to guarantee information sent by a first terminal, the first terminal is a terminal for a first user to log in the service server based on a first account, and the second terminal is a terminal for a second user to log in the service server based on a second account.

Further, the method further comprises:

receiving the guarantee identification code forwarded by the service server according to the forwarding request sent by the first terminal and the guarantee information corresponding to the guarantee identification code through instant messaging software;

and generating a service request frame in a session interface with the first user, wherein the service request frame is displayed with the guarantee identification code, guarantee information corresponding to the guarantee identification code and a service request key, so that the second user can send a service request to a service server through the service request key based on the guarantee identification code.

Further, the method further comprises:

carrying a guarantee identification code sent by a second user through a session interface with the first user in an acquisition request and sending the acquisition request to a service server;

receiving guarantee information corresponding to the guarantee identification code sent by the service server;

Further, the method further comprises:

carrying a guarantee identification code input by a second user in a service display page in an acquisition request and sending the guarantee identification code to a service server;

and displaying the guarantee information in the service display page, and generating a service request key so that the second user can send a service request to a service server through the service request key based on the guarantee identification code.

A service processing apparatus applied to a service server, the apparatus comprising:

the first receiving unit is used for receiving the guarantee information sent by a first terminal, wherein the first terminal is a terminal for a first user to log in the service server based on a first account;

the guarantee generation unit is used for generating a guarantee identification code for the guarantee information and storing the corresponding relation between the guarantee information and the guarantee identification code;

the second receiving unit is used for receiving a service request sent by a second terminal based on the guarantee identification code, wherein the second terminal is a terminal for logging in the service server by a second user based on a second account;

the service generation unit acquires the guarantee information corresponding to the guarantee identification code according to the service request and generates service information according to the guarantee information;

and the information sending unit is used for sending the service information to the first terminal and the second terminal.

Further, the guarantee information comprises preset account information;

and the service generation unit is used for generating service information according to the guarantee information when the account information of the second account sending the service request is confirmed to be matched with the preset account information.

Further, the apparatus further comprises:

a third receiving unit, configured to receive a forwarding request for the security identifier sent by the first terminal;

the account identification unit is used for identifying a preset account according to the forwarding request;

the first sending unit is used for sending the guarantee identification code and the corresponding guarantee information to a third terminal so that the third terminal can display the guarantee identification code and the guarantee information to a preset user, and the third terminal is a terminal for the preset user to log in the service server based on the preset account.

Further, the apparatus further comprises:

the fourth receiving unit is used for receiving an acquisition request aiming at the guarantee identification code sent by the second terminal;

the information acquisition unit is used for acquiring the guarantee information corresponding to the guarantee identification code according to the acquisition request;

and the second sending unit is used for sending the guarantee information to the second terminal when confirming that a second account sending the acquisition request is matched with the preset account information included in the guarantee information, so that the second terminal can display the guarantee information to the second user.

A service processing apparatus applied to a second terminal, the apparatus comprising:

the service request unit is used for sending a service request to a service server based on the guarantee identification code so that the service server can obtain guarantee information corresponding to the guarantee identification code according to the service request and generate service information according to the guarantee information;

a fifth receiving unit, configured to receive the service information sent by the service server;

Further, the apparatus further comprises:

a sixth receiving unit, configured to receive, by using the instant messaging software, the guarantee identification code forwarded by the service server according to the forwarding request sent by the first terminal and guarantee information corresponding to the guarantee identification code;

and the first generating unit is used for generating a service request frame in a session interface with the first user, wherein the service request frame is displayed with the guarantee identification code, guarantee information corresponding to the guarantee identification code and a service request key, so that the second user can send a service request to a service server through the service request key based on the guarantee identification code.

Further, the apparatus further comprises:

the third sending unit is used for carrying the guarantee identification code sent by the second user through the session interface with the first user in the acquisition request and sending the acquisition request to the service server;

a seventh receiving unit, configured to receive the guarantee information corresponding to the guarantee identification code sent by the service server;

and the second generation unit is used for generating a service request frame in a session interface with the first user, wherein the service request frame is displayed with the guarantee identification code, the guarantee information corresponding to the guarantee identification code and a service request key, so that the second user can send a service request to a service server through the service request key based on the guarantee identification code.

Further, the apparatus further comprises:

the fourth sending unit is used for carrying the guarantee identification code input by the second user in the service display page in the acquisition request and sending the guarantee identification code to the service server;

an eighth receiving unit, configured to receive the guarantee information corresponding to the guarantee identification code sent by the service server;

and the third generating unit is used for displaying the guarantee information in the service display page and generating a service request key so that the second user can send a service request to a service server through the service request key based on the guarantee identification code.

A business processing system, said business processing system comprising: a service server and an instant messaging server,

the instant communication server forwards a service request sent by the second terminal based on the guarantee identification code to the service server so that the service server can obtain guarantee information corresponding to the guarantee identification code according to the service request and generate service information according to the guarantee information;

the service server generates a guarantee identification code according to guarantee information sent by a first terminal, wherein the first terminal is a terminal for a first user to log in the service server based on a first account, and the second terminal is a terminal for a second user to log in the service server based on a second account;

the service request sent based on the guarantee identification code is a service request input by a second user aiming at a service request key displayed in a service request frame, the service request frame is positioned in a session interface between the second user and the first user, and the guarantee identification code and guarantee information corresponding to the guarantee identification code are also displayed in the service request frame.

Further, the instant messaging server further carries the received guarantee identification code sent by the second user through the session interface with the first user in the acquisition request and forwards the acquisition request to the service server, and forwards guarantee information corresponding to the guarantee identification code sent by the service server to the second terminal, so that the second terminal can generate the service request frame in the session interface between the second user and the first user.

Further, the instant messaging server further forwards the forwarding request sent by the first terminal to the service server, and forwards the guarantee identification code sent by the service server according to the forwarding request and the guarantee information corresponding to the guarantee identification code to the second terminal, so that the second terminal can generate the service request frame in a session interface between the second user and the first user.

providing a plurality of operation modes in a service display page, wherein the plurality of operation modes comprise a service operation guaranteeing mode;

sending a service request to a service server based on a guarantee identification code input by a second user in the guarantee service operation mode, so that the service server can acquire guarantee information corresponding to the guarantee identification code according to the service request and generate service information according to the guarantee information;

Further, the method further comprises:

after receiving an instruction for ensuring a service operation mode selected by a second user, displaying a ensuring identification code input box in the service display page;

the guarantee identification code input by the second user in the guarantee identification code input box is carried in the acquisition request and is sent to the service server;

after receiving the guarantee information corresponding to the guarantee identification code sent by the service server, displaying the guarantee information in the service display page, and generating a service request key for a second user to send a service request to the service server based on the guarantee identification code through the service request key

the system comprises a mode providing unit, a service display unit and a service display unit, wherein the mode providing unit provides a plurality of operation modes in a service display page, and the operation modes comprise service operation guaranteeing modes;

a fifth sending unit, configured to send a service request to a service server based on a guarantee identifier input by a second user in the guarantee service operation mode, so that the service server obtains guarantee information corresponding to the guarantee identifier according to the service request, and generates service information according to the guarantee information;

Further, the apparatus further comprises:

the input frame display unit is used for displaying a guarantee identification code input frame in the service display page after receiving an instruction for guaranteeing the service operation mode selected by a second user;

a sixth sending unit, configured to send the security identification code input by the second user in the security identification code input box to the service server while carrying the security identification code in the acquisition request;

and the ninth receiving unit is used for displaying the guarantee information in the service display page after receiving the guarantee information corresponding to the guarantee identification code sent by the service server, and generating a service request key so that a second user can send a service request to the service server through the service request key based on the guarantee identification code.

It can be seen from the above description that, in the service processing process of the present application, service processing is implemented between users through the security identification code generated by the service server, and the efficiency of service processing is improved. Meanwhile, the method and the device for processing the service based on the instant messaging software are further provided, so that the method and the device are more convenient and faster, and the user experience is improved.

Drawings

Fig. 1 is a schematic diagram of an application scenario according to an exemplary embodiment of the present application.

Fig. 2 is a flowchart illustrating a service processing method according to an exemplary embodiment of the present application.

Fig. 3 is a flowchart illustrating another service processing method according to an exemplary embodiment of the present application.

FIG. 4 is a schematic diagram of an insurance information presentation interface according to an exemplary embodiment of the present application.

Fig. 5 is a schematic diagram illustrating an instant messaging session interface according to an exemplary embodiment of the present application.

Fig. 6 is a schematic diagram of a merchandise display page according to an exemplary embodiment of the present application.

Fig. 7 is a flowchart illustrating another service processing method according to an exemplary embodiment of the present application.

Fig. 8 is a schematic diagram illustrating a service server structure according to an exemplary embodiment of the present application.

Fig. 9 is a schematic structural diagram of a service processing apparatus according to an exemplary embodiment of the present application.

Fig. 10 is a schematic diagram of a terminal structure according to an exemplary embodiment of the present application.

Fig. 11 is a schematic structural diagram of another service processing apparatus according to an exemplary embodiment of the present application.

Fig. 12 is a schematic diagram of another terminal structure according to an exemplary embodiment of the present application.

Fig. 13 is a schematic structural diagram of another service processing apparatus according to an exemplary embodiment of the present application.

Fig. 14 is a schematic structural diagram of a service processing system according to an exemplary embodiment of the present application.

Detailed Description

Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, like numbers in different drawings represent the same or similar elements unless otherwise indicated. The embodiments described in the following exemplary embodiments do not represent all embodiments consistent with the present application. Rather, they are merely examples of apparatus and methods consistent with certain aspects of the present application, as detailed in the appended claims.

The terminology used herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the application. As used in this application and the appended claims, the singular forms "a", "an", and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise. It should also be understood that the term "and/or" as used herein refers to and encompasses any and all possible combinations of one or more of the associated listed items.

It is to be understood that although the terms first, second, third, etc. may be used herein to describe various information, such information should not be limited to these terms. These terms are only used to distinguish one type of information from another. For example, first information may also be referred to as second information, and similarly, second information may also be referred to as first information, without departing from the scope of the present application. The word "if" as used herein may be interpreted as "at … …" or "when … …" or "in response to a determination", depending on the context.

In view of the above problems, the present application provides a service processing scheme, which can effectively improve the efficiency of service processing.

Referring to fig. 1, fig. 1 is a schematic view of an application scenario for implementing service processing according to an exemplary embodiment of the present application.

In fig. 1, a service server is generally set by a service provider, through which the service provider can provide various service applications to registered users to implement service operations between users. The user may register a corresponding account on the service server in advance, please refer to fig. 1 further, the first user may register the first account on the service server in advance, the second user may register the second account on the service server in advance, and the specific registration process may refer to the implementation method provided in the related art, which is not described herein any more.

The terminal in the embodiment of the present application may include: mobile phones, tablet computers, PCs, and the like. The user may interact with the service server through an APP (Application, Application software) provided by the service provider loaded on the terminal, and the user may also access the service server through a Web page for interaction, which is not particularly limited in the present Application.

In the application scenario shown in fig. 1, when a first user wants to perform a service operation with a second user, the first user may log in the service server on the first terminal based on a first account, and the second user may log in the service server on the second terminal based on a second account. In this embodiment, the first terminal is a service initiator, and sends the guarantee information input by the first user to the service server, and the service server generates a corresponding guarantee identification code according to the guarantee information and stores a corresponding relationship between the guarantee information and the guarantee identification code. And if the service server receives a service request sent by a second user through a second terminal based on the guarantee identification code, acquiring guarantee information corresponding to the guarantee identification code according to the service request, generating service information according to the guarantee information, and then sending the service information to the first terminal and the second terminal so as to realize service operation between the first user and the second user. The whole service processing process is simple to operate for users, the service processing efficiency can be effectively improved, and meanwhile, rich interaction information can be set, so that the reliability of service processing is improved.

The following describes a specific implementation process of the present application with reference to the application scenario of fig. 1.

Referring to fig. 2, fig. 2 is a flowchart illustrating a service processing method according to an exemplary embodiment of the present application, where the method may include the following steps:

step 201, the service server receives the guarantee information sent by the first terminal.

In the application, after the first user successfully registers the first account on the service server, the first user can log in the service server based on the first account to complete various service operations. The service operation is various application functions provided by the service server to the user, such as: the instant messaging server provides a video chat function for the user, the bank server provides a money transfer function for the user, and the like.

In this embodiment, when a first user wants to perform a service operation with a second user, the first user may send preset provisioning information to a service server through a first terminal. The guarantee information may be constraint information of the business operation performed by the first user and the second user, such as: the delivery deadline, the quality requirement, etc. of the online transaction by the first user and the second user. The guarantee information may be information agreed by the first user and the second user in advance, or may be standard information provided by the first user in an external unified manner, which is not limited in the present application.

Further, the guarantee information may further include preset account information, where the preset account is an account of an opposite-end user specified by the first user for the current service operation. If the preset account information included in the guarantee information is the second account information, it is determined that the guarantee information is the guarantee information for the first user and the second user to perform the service operation. Of course, the guarantee information may not include account information, and if the guarantee information does not include any account information, it indicates that the guarantee information is general guarantee information set by the first user, and may be used by other users.

In this embodiment, the first user may complete input and transmission of the provisioning information through a provisioning information filling interface provided by a client loaded on the first terminal, or the first user may log in the service server through a browser by using the first terminal, and complete input and transmission of the provisioning information through the provisioning information filling interface displayed in the browser, which is not limited in this application. And the service server receives the guarantee information sent by the first terminal.

Step 202, the service server generates a guarantee identification code for the guarantee information, and stores the corresponding relation between the guarantee information and the guarantee identification code.

Based on the foregoing step 201, after receiving the provisioning information sent by the first terminal, the service server generates a provisioning identification code capable of uniquely identifying the provisioning information for the provisioning information. Such as: the service server can generate a guarantee identification code for the guarantee information through a random algorithm, then judge whether the guarantee identification code and the saved guarantee identification code are repeated, if so, the guarantee identification code can be regenerated, if not, the corresponding relation between the guarantee information and the guarantee identification code is saved, and the guarantee identification code is returned to the first terminal for the first user to check.

And step 203, the first user sends the guarantee identification code to the second user.

In this embodiment, the first user may send the provisioning identification code to the second user in any manner, so that the second user uses the second terminal to send a service request to the service server based on the provisioning identification code.

In this embodiment, after receiving the security identification code returned by the service server according to the security information, the first terminal may display the security identification code to the first user, for example: the first terminal may generate an interface including the security identification code and the security information and then provide an option to send immediately in the interface. The first user may enter a forwarding request for the assurance identification code by selecting the immediately sent option.

Specifically, if the guarantee information includes preset account information, taking the preset account information as second account information as an example, the service server may search the stored corresponding relationship according to the guarantee identification code carried in the forwarding request after receiving the forwarding request sent by the first terminal, so as to search for guarantee information corresponding to the guarantee identification code, and then obtain the second account information from the guarantee information, so as to realize identification of the second account. The service server may further send the provisioning identification code to the second terminal. If the guarantee information does not include preset account information, when the first user selects the immediately-sent option, the first terminal may generate an input box for filling in second account information for the first user, and the first user may fill in the second account information of the second user in the input box, for example: and the account name and the like, so that the service server can send the guarantee identification code to the second terminal according to the second account information filled by the first user.

In an optional implementation manner of the present application, according to a forwarding request sent by a first terminal, a service server may send the guarantee identification code and the guarantee information corresponding to the guarantee identification code to a second terminal in the following two manners.

The first method is as follows: the service server can send the guarantee identification code and the guarantee information corresponding to the guarantee identification code to the second terminal in a page message mode. And when receiving the service message, the second terminal can display the guarantee identification code and the guarantee information corresponding to the guarantee identification code through a popped message frame so as to inform a second user. Of course, if the guarantee information content corresponding to the guarantee identification code is more, the second terminal may also display the guarantee identification code in the message frame, and when receiving a viewing instruction for the second user to view the guarantee information corresponding to the guarantee identification code, display the guarantee information, for example: and the second user clicks the guarantee identification code and the like in the message box, which is not particularly limited in the present application.

The second method comprises the following steps: the service server can send the guarantee identification code and the guarantee information corresponding to the guarantee identification code to the second terminal through instant messaging software.

Specifically, for many current business services, a business provider provides an APP and a Web browsing mode for a user to perform business operations, and also provides instant messaging software for the user so as to facilitate communication between the users. The service provider may set an independent instant messaging server for the instant messaging software, or may integrate the instant messaging function in the service server, which is not limited in this application.

In the method, the service server sends the guarantee identification code and the guarantee information corresponding to the guarantee identification code to the instant messaging server, so that the instant messaging server can forward the guarantee identification code and the guarantee information corresponding to the guarantee identification code to the second user as a session message sent by the first user to the second user. After receiving the guarantee identification code and the guarantee information corresponding to the guarantee identification code, the instant messaging software loaded in the second terminal generates a preset service request frame in a session interface between the second user and the first user, and displays the guarantee identification code and the guarantee information corresponding to the guarantee identification code in the service request frame. Meanwhile, the second terminal may further provide a service request key in the service request box, so that the second user may perform a service operation with the first user through the service request key, that is, the second user may send a service request based on the security identifier through the service request key.

Optionally, in another embodiment of the present application, the first user may also send the assurance identification code to the second user through the instant messaging software. Specifically, the first user may send the guarantee identification code through a session interface with the second user, after receiving the guarantee identification code, the instant messaging server may forward the guarantee identification code to the service server in an acquisition request, then end the guarantee information corresponding to the guarantee identification code sent by the service server, and forward the guarantee identification code and the guarantee information to the second terminal, so that the second terminal generates a preset service request frame in the session interface between the second user and the first user, and displays the guarantee identification code, the guarantee information corresponding to the guarantee identification code, and a service request key in the service request frame.

It should be noted that, in the present application, the first user may also send the security identifier to the second user in other manners, and the second user may obtain corresponding security information from the service server according to the security identifier, and send a service request based on the security identifier after confirming the security information. Such as: the first user can inform the second user of the security identification code by means of telephone or short message, and the application does not specially limit the security identification code.

Optionally, in another embodiment of the present application, if the first user informs the security identifier to the second user through a telephone or a short message, the second user may send the security identifier in a session interface between the second user and the first user in the instant messaging software, after receiving the security identifier, the instant messaging server does not forward the security identifier to the first user as a traditional chat content, but obtains the security information corresponding to the security identifier from the service server according to the security identifier, and then forwards the security identifier and the security information corresponding to the security identifier to the second terminal, so that the second terminal generates the service request box in the session interface between the second user and the first user. Further, in this embodiment, when the instant messaging server obtains the guarantee information corresponding to the guarantee identification code from the service server, if the guarantee information includes preset account information, the service server determines whether a second account matches the preset account information, and if the guarantee information matches the preset account information, the guarantee information is provided to the instant messaging server so that the instant messaging server forwards the guarantee information to the second terminal, and if the second account does not match the preset account information, it indicates that the second user is not a service operation user specified by the first user, the service server may return error information to the instant messaging server, and the instant messaging server may send the error information to the second terminal to prompt the second user that an error is input.

And step 204, the second terminal sends a service request to a service server based on the guarantee identification code.

Based on the foregoing step 203, after obtaining the security identification code, the second user may send a service request to the service server based on the security identification code, so as to complete a service operation with the first user.

In this step, the second user may send the service request based on the security identification code through the instant messaging software or a service presentation page in the browser.

Taking the instant messaging software as an example, after the second user confirms the corresponding guarantee information in the guarantee identification code, the second user can select the service request key in the service request box to send the service request based on the guarantee identification code. Specifically, the second user may click the service request button to send the service request, and the instant messaging server may forward the service request to the service server. Of course, the second user may select the service request key in other manners, such as: voice operation, etc., which is not particularly limited by this application.

Taking the service presentation page as an example, after the second user logs in the service server by using the browser to provide the website, the service request can be sent through the service presentation page provided in the website. The service display page is generally a service display page of a first user in the website, a second user may input the security identification code in a security identification code input box provided in the service display page, and after the user finishes inputting, for example: the guarantee identification code input box is converted from a focus state to a non-focus state, the second terminal carries the guarantee identification code input by the second user in an acquisition request and sends the request to the service server, so that the service server returns guarantee information corresponding to the guarantee identification code, the second terminal can further display the guarantee information in a service display page and generate a service request key, and the second user can send a service request based on the guarantee identification code by selecting the service request key after confirming the guarantee information.

Step 205, the service server obtains the guarantee information corresponding to the guarantee identification code according to the service request, and generates service information according to the guarantee information.

Based on the foregoing step 204, the service server receives the service request based on the provisioning identification code sent by the second terminal, and the service server obtains the provisioning information corresponding to the provisioning identification code according to the stored correspondence, and then determines whether the provisioning information includes preset account information, and if the provisioning information does not include the preset account information, the service server may generate the service information according to the provisioning information. If the guarantee information comprises preset account information, the service server further judges that the account information of a second account sending the service request matches the preset account information, if so, the service server generates service information according to the guarantee information, and if not, the service server can return an error message to the second terminal.

Step 206, the service server sends the service information to the first terminal and the second terminal.

Based on the foregoing step 205, the service server sends the generated service information to the first terminal and the second terminal to notify the first user and the second user that the service operation is completed.

The implementation process of the present application is described below with reference to a specific application scenario.

Referring to fig. 3, fig. 3 is a flowchart of an exemplary service processing method according to the present application, and this embodiment is combined with the application scenario shown in fig. 1. In this embodiment, the first user is a seller, the second user is a buyer, and the service server is a service server provided by an e-commerce platform. This embodiment comprises the steps of:

step 301, the seller terminal sends guarantee information to the service server.

In this embodiment, the guarantee information is guarantee information related to a transaction that is negotiated in advance by a seller and a buyer, and the guarantee information includes: delivery quantity, delivery time, transaction unit price, quality requirements, etc. And the seller can fill in the guarantee information through the guarantee information filling interface and send the guarantee information to the business service after the completion of filling.

Step 302, the service server generates a guarantee identification code for the guarantee information, and stores the corresponding relationship between the guarantee information and the guarantee identification code.

Step 303, the service server sends the security identification code to the seller terminal.

Referring to fig. 4, after receiving the guarantee identification code, the seller terminal may generate a guarantee information display interface shown in fig. 4, where the guarantee information display interface includes the guarantee information, a guarantee identification code corresponding to the guarantee information, and a "send code immediately" button. The seller can transmit the security identification code to the buyer's terminal through the ' send-immediately ' button.

In step 304, the buyer receives the assurance identification code sent by the seller.

Referring to fig. 5, according to an instant messaging session interface diagram of the present application, after a buyer receives a guarantee identifier through instant messaging software, the buyer terminal may generate a session interface shown in fig. 5, where a service request frame is displayed in the session interface, and the guarantee identifier, guarantee information corresponding to the guarantee identifier, and a "place order immediately" button are displayed in the service request frame.

Step 305, the buyer sends a ordering request to the service server based on the guarantee identification code.

In this embodiment, the buyer can place an order through the instant messaging software or the goods display page of the seller.

Referring further to fig. 5, the buyer can order based on the security identifier by clicking the "order immediately" button in the service request box.

Referring to fig. 6, according to the schematic diagram of a product display page in the present application, a buyer may also open a product display page of a seller through a browser, an input box for the buyer to input a guarantee identification code is provided in the product display page of the seller, after the buyer inputs the guarantee identification code in the input box, a buyer terminal obtains guarantee information corresponding to the guarantee identification code from a service server, and then displays the guarantee information in the product display page, and provides a "place order immediately" button, so that the buyer can place an order based on the guarantee identification code by clicking the "place order immediately" button after confirming the guarantee information.

Step 306, the service server generates order information according to the order placing request.

In this embodiment, the service server generates order information according to the order placing request sent by the buyer terminal, and the order information is bound with the guarantee information corresponding to the guarantee identification code.

Step 307, the business server sends the order information to the seller and the buyer.

Based on the foregoing step 306, the service server sends the order information to the seller and the buyer, and the order placing operation is completed.

In this embodiment, the service server, the buyer terminal, and the seller terminal may implement the service processing by using the method embodiments shown in fig. 1 or fig. 2, which is not described herein again.

Referring to fig. 7, fig. 7 is a flowchart of another exemplary service processing method according to the present application, and this embodiment is combined with the application scenario shown in fig. 1, where the method may be applied to a second terminal, and includes the following steps:

step 701, providing a plurality of service operation modes in a service display page, wherein the plurality of service operation modes include a guarantee service operation mode.

In this embodiment, the first terminal sends the guarantee information to the service server, the service server generates the guarantee identification code according to the guarantee information, and after the second user obtains the guarantee identification code, the service operation can be executed through a service display page in the browser. The first terminal is a terminal for the first user to log in the service server based on a first account, and the second terminal is a terminal for the second user to log in the service server based on a second account.

The service display page is generally a service display page of a first user in the website, and the service display page provides multiple service operation modes, wherein the multiple service operation modes include a guaranteed service operation mode and a normal service operation mode. Please further refer to fig. 6, wherein "order placement under guarantee" corresponds to a guaranteed service operation mode, and "general order placement" corresponds to a general service operation mode.

When the second terminal loads the service display page of the first user for the second user, the current service operation mode can be defaulted to be the guarantee service operation mode, and a guarantee identification code input box is displayed in the service display page. Of course, the second terminal may also set the default current service operation mode to be the normal mode, and when the second user selects the guaranteed service operation mode, the guaranteed identification code input box is displayed in the service display page, which is not particularly limited in the present application.

Further, the second terminal carries a guarantee identification code input by the second user in the guarantee identification code input box in an acquisition request and sends the guarantee identification code to the service server, and after receiving guarantee information corresponding to the guarantee identification code sent by the service server, displays the guarantee information in the service display page and generates a service request key so that the second user sends a service request to the service server through the service request key based on the guarantee identification code.

Step 702, sending a service request to a service server based on a guarantee identification code input by a second user in the guarantee service operation mode, so that the service server obtains guarantee information corresponding to the guarantee identification code according to the service request, and generates service information according to the guarantee information.

Based on the step 701, after confirming the guarantee information corresponding to the guarantee identification code, the second user may click a service request key to send a service request based on the guarantee identification code.

In this embodiment, the service server and the second terminal may implement the service processing by using the method embodiment shown in fig. 2, which is not described herein again.

Corresponding to the foregoing embodiment of the service processing method, the present disclosure also provides embodiments of a service processing apparatus and a system.

Corresponding to the embodiment of the service processing method, the application also provides a service processing device. The apparatus described in this application may be implemented by software, or by hardware, or by a combination of hardware and software. Taking software implementation as an example, the service processing device of the present application is a device in a logical sense, and is formed by reading corresponding computer program instructions in a non-volatile memory into a memory for running through a processor of a device in which the service processing device is located.

Referring to fig. 8 and fig. 9, the present application provides a service processing apparatus 800, where the service processing apparatus 800 may be applied to a service server, and includes: a first receiving unit 801, a guarantee generating unit 802, a second receiving unit 803, a service generating unit 804, an information transmitting unit 805, a third receiving unit 806, an account identifying unit 807, a first transmitting unit 808, a fourth receiving unit 809, an information acquiring unit 810, and a second transmitting unit 811.

The first receiving unit 801 is configured to receive guarantee information sent by a first terminal, where the first terminal is a terminal where a first user logs in the service server based on a first account;

the guarantee generating unit 802 generates a guarantee identification code for the guarantee information, and stores a corresponding relationship between the guarantee information and the guarantee identification code;

the second receiving unit 803 is configured to receive a service request sent by a second terminal based on the security identifier, where the second terminal is a terminal where a second user logs in the service server based on a second account;

the service generating unit 804 acquires the guarantee information corresponding to the guarantee identification code according to the service request, and generates service information according to the guarantee information;

the belonging information sending unit 805 sends the service information to the first terminal and the second terminal.

Further, the guarantee information comprises preset account information;

the service generating unit 804 specifically generates service information according to the guarantee information when it is confirmed that the account information of the second account that sends the service request matches the preset account information.

The third receiving unit 806, configured to receive a forwarding request for the security identifier sent by the first terminal;

the account identification unit 807 identifies a preset account according to the forwarding request;

the first sending unit 808 sends the guarantee identification code and the corresponding guarantee information to a third terminal, so that the third terminal displays the guarantee identification code and the guarantee information to a preset user, where the third terminal is a terminal where the preset user logs in the service server based on the preset account.

The fourth receiving unit 809 is configured to receive an acquisition request for the security identification code sent by the second terminal;

the information obtaining unit 810 obtains guarantee information corresponding to the guarantee identification code according to the obtaining request;

the second sending unit 811 sends the guarantee information to the second terminal when it is confirmed that the second account that sends the acquisition request matches the preset account information included in the guarantee information, so that the second terminal can display the guarantee information to the second user.

Referring to fig. 10 and fig. 11, the present application provides a service processing apparatus 1000, where the service processing apparatus 1000 can be applied to a terminal, and includes: a service request unit 1001, a fifth receiving unit 1002, a sixth receiving unit 1003, a first generating unit 1004, a third transmitting unit 1005, a seventh receiving unit 1006, a second generating unit 1007, a fourth transmitting unit 1008, an eighth receiving unit 1009, and a third generating unit 1010.

The service request unit 1001 sends a service request to a service server based on a guarantee identification code, so that the service server obtains guarantee information corresponding to the guarantee identification code according to the service request, and generates service information according to the guarantee information;

the fifth receiving unit 1002, configured to receive the service information sent by the service server;

The sixth receiving unit 1003 receives, through the instant messaging software, the guarantee identification code forwarded by the service server according to the forwarding request sent by the first terminal and the guarantee information corresponding to the guarantee identification code;

the first generating unit 1004 generates a service request frame in a session interface with the first user, where the service request frame displays the security identification code, security information corresponding to the security identification code, and a service request key, so that the second user sends a service request to a service server through the service request key based on the security identification code.

The third sending unit 1005 is configured to send the security identifier sent by the second user through the session interface with the first user to the service server by carrying the security identifier in the acquisition request;

the seventh receiving unit 1006 receives the guarantee information corresponding to the guarantee identification code sent by the service server;

the second generating unit 1007 generates a service request frame in a session interface with the first user, where the service request frame displays the provisioning identification code, the provisioning information corresponding to the provisioning identification code, and a service request key, so that the second user sends a service request to a service server through the service request key based on the provisioning identification code.

The fourth sending unit 1008 is configured to send the guarantee identifier, which is input by the second user in the service display page, to the service server by carrying the guarantee identifier in the acquisition request;

the eighth receiving unit 1009 receives the guarantee information corresponding to the guarantee identification code sent by the service server;

the third generating unit 1010 displays the guarantee information in the service display page, and generates a service request key, so that the second user sends a service request to a service server through the service request key based on the guarantee identification code.

Referring to fig. 12 and fig. 13, the present application provides a service processing apparatus 1200, where the service processing apparatus 1200 can be applied to a terminal, and includes: a mode providing unit 1201, a fifth transmitting unit 1202, an input box presenting unit 1203, a sixth transmitting unit 1204, and a ninth receiving unit 1205.

The mode providing unit 1201 provides a plurality of operation modes in a service presentation page, where the plurality of operation modes include a guarantee service operation mode;

the fifth sending unit 1202 is configured to send a service request to a service server based on a guarantee identification code input by a second user in the guarantee service operation mode, so that the service server obtains guarantee information corresponding to the guarantee identification code according to the service request, and generates service information according to the guarantee information;

The input frame displaying unit 1203 displays a guarantee identification code input frame in the service display page after receiving an instruction for guaranteeing a service operation mode selected by a second user;

the sixth sending unit 1204, which carries the security identification code input by the second user in the security identification code input box in the acquisition request, sends the acquisition request to the service server;

the ninth receiving unit 1205, after receiving the guarantee information corresponding to the guarantee identification code sent by the service server, displays the guarantee information in the service display page, and generates a service request key, so that the second user sends a service request to the service server based on the guarantee identification code through the service request key.

The implementation process of the functions and actions of each unit in the above device is specifically described in the implementation process of the corresponding step in the above method, and is not described herein again.

Referring to fig. 14, the present application further provides a service processing system 1400, where the service processing system 1400 includes: a service server 1401 and an instant messaging server 1402.

The instant messaging server 1402 forwards a service request sent by a second terminal based on a guarantee identification code to the service server 1401, so that the service server 1401 obtains guarantee information corresponding to the guarantee identification code according to the service request and generates service information according to the guarantee information;

the guarantee identification code is generated by the service server 1401 according to guarantee information sent by a first terminal, where the first terminal is a terminal where a first user logs in the service server based on a first account, and the second terminal is a terminal where a second user logs in the service server based on a second account;

The instant messaging server 1402 further forwards the received security identification code sent by the second user through the session interface with the first user to the service server 1401 while carrying the acquisition request, and forwards the security information corresponding to the security identification code sent by the service server 1401 to the second terminal, so that the second terminal can generate the service request frame in the session interface between the second user and the first user.

The instant messaging server 1402 further forwards the forwarding request sent by the first terminal to the service server 1401, and forwards the guarantee identification code sent by the service server 1401 according to the forwarding request and the guarantee information corresponding to the guarantee identification code to the second terminal, so that the second terminal can generate the service request frame in the session interface between the second user and the first user.

The above description is only exemplary of the present application and should not be taken as limiting the present application, as any modification, equivalent replacement, or improvement made within the spirit and principle of the present application should be included in the scope of protection of the present application.

Claims

1. A service processing method is applied to a service server, and is characterized in that the method comprises the following steps:

sending the service information to the first terminal and the second terminal;

the guarantee information comprises preset account information;

2. The method of claim 1, further comprising:

identifying a preset account according to the forwarding request;

3. The method of claim 1, further comprising:

4. A service processing method applied to a second terminal, the method comprising:

sending a service request to a service server based on a guarantee identification code, so that the service server can obtain guarantee information corresponding to the guarantee identification code according to the service request, and generating service information according to the guarantee information after determining that account information in the guarantee information is matched with account information of a second account;

receiving the service information sent by a service server;

5. The method of claim 4, further comprising:

6. The method of claim 4, further comprising:

7. The method of claim 4, further comprising:

8. A service processing apparatus applied to a service server, the apparatus comprising:

an information sending unit, configured to send the service information to the first terminal and the second terminal;

the guarantee information comprises preset account information;

9. The apparatus of claim 8, further comprising:

10. The apparatus of claim 8, further comprising:

11. A service processing apparatus applied to a second terminal, the apparatus comprising:

the service request unit is used for sending a service request to a service server based on a guarantee identification code so that the service server can acquire guarantee information corresponding to the guarantee identification code according to the service request, and generates service information according to the guarantee information after determining that account information in the guarantee information is matched with account information of a second account;

12. The apparatus of claim 11, further comprising:

13. The apparatus of claim 11, further comprising:

14. The apparatus of claim 11, further comprising:

15. A business processing system, said business processing system comprising: a service server and an instant messaging server, characterized in that,

the instant messaging server forwards a service request sent by the second terminal based on the guarantee identification code to the service server so that the service server can obtain guarantee information corresponding to the guarantee identification code according to the service request, and generates service information according to the guarantee information after determining that account information in the guarantee information matches account information of a second account;

16. The system of claim 15,

the instant communication server further carries the received guarantee identification code sent by the second user through the session interface with the first user in an acquisition request and forwards the acquisition request to the service server, and forwards guarantee information corresponding to the guarantee identification code sent by the service server to the second terminal, so that the second terminal can generate the service request frame in the session interface between the second user and the first user.

17. The system of claim 15,

the instant messaging server further forwards the forwarding request sent by the first terminal to the service server, and forwards the guarantee identification code sent by the service server according to the forwarding request and the guarantee information corresponding to the guarantee identification code to the second terminal, so that the second terminal can generate the service request frame in a session interface between the second user and the first user.

18. A service processing method applied to a second terminal, the method comprising:

sending a service request to a service server based on a guarantee identification code input by a second user in the guarantee service operation mode, so that the service server can acquire guarantee information corresponding to the guarantee identification code according to the service request, and generating service information according to the guarantee information after determining that account information in the guarantee information matches account information of a second account;

19. The method of claim 18, further comprising:

and after receiving the guarantee information corresponding to the guarantee identification code sent by the service server, displaying the guarantee information in the service display page, and generating a service request key so that a second user sends a service request to the service server through the service request key based on the guarantee identification code.

20. A service processing apparatus applied to a second terminal, the apparatus comprising:

a fifth sending unit, configured to send a service request to a service server based on a guarantee identifier input by a second user in the guarantee service operation mode, so that the service server obtains guarantee information corresponding to the guarantee identifier according to the service request, and generates service information according to the guarantee information after determining that account information in the guarantee information matches account information of a second account;

21. The apparatus of claim 20, further comprising: