CN105656906A - Webpage integrated communication system - Google Patents
Webpage integrated communication system Download PDFInfo
- Publication number
- CN105656906A CN105656906A CN201610042132.XA CN201610042132A CN105656906A CN 105656906 A CN105656906 A CN 105656906A CN 201610042132 A CN201610042132 A CN 201610042132A CN 105656906 A CN105656906 A CN 105656906A
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- CN
- China
- Prior art keywords
- webpage
- client
- integrated
- communication
- gateway
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
- H04L65/1069—Session establishment or de-establishment
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/14—Session management
- H04L67/141—Setup of application sessions
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- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Business, Economics & Management (AREA)
- General Business, Economics & Management (AREA)
- Multimedia (AREA)
- Information Transfer Between Computers (AREA)
Abstract
The invention relates to a webpage integrated communication system. The system comprises a webpage client, a webpage integrated communication platform and a communication gateway. The webpage integrated communication platform is respectively in communication connection with the webpage client and the communication gateway. The system provided by the invention has the advantages that through the webpage integrated communication system, when a user enters a webpage or a mobile phone client or a WAP, the user can directly get in touch with the contact way set by the opposite party through clicking the contact way on the webpage; it is greatly convenient for the user to connect and communicate with the enterprise anytime; record, management and track are carried out on the background; the data can be traced back; it is convenient for the enterprise to carry out data statistics and mining in the future; portal and intermediary websites can hide specialist and value information; and the business model and business chain of the enterprise can be perfected.
Description
Technical field
The present invention relates to a kind of webpage integrated communication system.
Background technology
In current field of Internet communication, website Mei Jia enterprise is all one of indispensability, and electric business is also surged forward, and even arrivesWithout not business's degree of electricity. How internet site, webpage form seamless integratedly with communication so, can allow the use browsing web sitesFamily, CRM, ERP etc. relates to the webpage part of communication link and contacts directly attendant, can realize user and enterpriseReal-time Communication for Power and mutual.
Along with internet is constantly universal, enterprise deepens continuously electric business's, and can there be the website of oneself in each enterprise, and eachRow Ge Yejunyou portal website. And the communication of enterprise and service should be ubiquitous, how to solve enterprise web site, wap,The seamless fusion of webpage and communication, accomplishes better to experience and combination, is a very important problem, its service water to enterpriseFlat raising, efficiency, the expansion of O2O and fusion, play very important effect, and corresponding brought social benefit is relatively wide especiallyGeneral.
Summary of the invention
In view of the above-mentioned problems in the prior art, main purpose of the present invention is to address the deficiencies of the prior art, thisWebpage integrated communication system efficiently is conveniently managed and linked up to the bright one that provides, facilitate user and enterprise at any time all be connected andLink up, and backstage there is record, has management, have track and can review, facilitate Enterprises Future to carry out data statistics and excavation; AndAnd, can allow the website of door intermediary class, expert and value information are stashed, perfect enterprise business model and business chain.
The invention provides a kind of webpage integrated communication system, comprise webpage client, webpage integrated communication platform and communicationGateway, described webpage integrated communication platform communicates to connect with described webpage client and described Communication Gateway respectively, wherein:
Described webpage client is by IP agreement or 4G network and Internet traffic, and described internet and described webpage are integrated logicalThe communication connection of news platform, described webpage client comprises pc client and cell-phone customer terminal;
Described webpage integrated communication platform comprises Call Control Block, application server and webpage integrated gateway, described application clothesBusiness device communicates to connect with described Call Control Block and described webpage integrated gateway respectively, and wherein, described webpage integrated gateway is used forCarry out alternately with webpage client, obtain user needs the contact method of linking up on webpage, mobile phone A PP and WAP page,And contact method is sent to described application server; Described application server is the web application server of webpage client, usesIn preserving backstage customer data and contact information, carry out alternately with described Call Control Block simultaneously; Described Call Control Block is usedIn receiving the contact method information transmitting from application server, the contact method that need to link up according to user and call logic, connectConnect different webpage integrated gateways, carry out mutual between user;
Described Communication Gateway is by TCP or IP agreement and the communication connection of described webpage integrated communication platform, for receipt of call controlThe relevant information of molding piece and call logic, and start respective call, described relevant information comprises voice, note, IM, micro-Letter or video.
The present invention has the following advantages and beneficial effect: the invention provides a kind of webpage integrated communication system, by this webpage collectionBecome communication system, user enters the Web page or when cell-phone customer terminal or WAP, the contact method in webpage clicking (is clicked and dialledNumber, a just button), just can be directly and the contact method of the other side's setting get in touch, greatly facilitate user and enterpriseIndustry at any time all connection and communication, and there is record on backstage, has management, has track, can reviews, and facilitates Enterprises Future to enterLine number according to statistics and excavate; And, can allow the website of door intermediary class, expert and value information can be stashed, completeKind commercial mode of enterprise and business chain.
Brief description of the drawings
Fig. 1 is the theory diagram of webpage integrated communication system of the present invention.
Detailed description of the invention
The present invention is further illustrated with specific embodiment below with reference to accompanying drawings.
As shown in Figure 1: a kind of webpage integrated communication system of the embodiment of the present invention, comprises webpage client 100, webpage collectionBecome communication platform 300 and Communication Gateway 400, webpage integrated communication platform respectively with webpage client and Communication Gateway communication linkConnect, wherein:
Webpage client is communicated by letter with Internet 2 00 by IP agreement or 4G network, and Internet 2 00 is flat with webpage integrated communicationPlatform 300 communicates to connect, and webpage client 100 comprises pc client 101 and cell-phone customer terminal 102;
Webpage integrated communication platform 300 comprises Call Control Block 302, application server 301 and webpage integrated gateway 303,Application server communicates to connect with Call Control Block and webpage integrated gateway respectively, and wherein, webpage integrated gateway is used for and webpageClient is carried out alternately, and obtain user needs the contact method of linking up on webpage, mobile phone A PP and WAP page, and will joinBe that mode sends to application server; Application server is the web application server of webpage client, for preserving backstage clientData and contact information, carry out alternately with Call Control Block simultaneously; Call Control Block passes from application server for receivingThe contact method information of coming, the contact method that need to link up according to user and call logic, connect different webpage integrated gateways,Carry out mutual between user;
Communication Gateway communicates to connect by TCP or IP agreement and webpage integrated communication platform, for receipt of call control moduleRelevant information and call logic, and start respective call, relevant information comprises voice, note, IM, micro-letter or video.
Embodiment 1
1, user A: telephone number is C, the portal website of a law of login, in the gateway information of finding to provide on website,Have a senior lawyer to introduce, he is very favorite, so he clicks contact lawyer icon;
2, webpage integrated gateway, carries out alternately with webpage client, obtains the contact method of user's correspondence on webpage, will joinBe that mode is issued application server;
3, application server, as the web application server of webpage client, backstage customer data and contact information; WithCall Control Block carries out alternately, and the liaison method that the enterprise on user's contact method and backstage is arranged sends to and calls out controlMolding piece;
4, Call Control Block, the information such as the contact method that reception sends from application server, need to link up according to userContact method and call logic, connect different webpage integrated gateways, carry out the mutual of user;
5, webpage integrated gateway, the relevant information of receipt of call control module and call logic, start respective call, and willLawyer's telephone number D is connected with subscriber phone number C, the backstage recording of being correlated with, record and ticket.
Finally it should be noted that: above-described each embodiment, only for technical scheme of the present invention is described, is not intended to limit;Although the present invention is had been described in detail with reference to previous embodiment, those of ordinary skill in the art is to be understood that: it stillThe technical scheme that can record previous embodiment is modified, or to wherein partly or entirely technical characterictic be equal to and replaceChange; And these amendments or replacement do not make the essence of appropriate technical solution depart from the scope of various embodiments of the present invention technical scheme.
Claims (1)
1. a webpage integrated communication system, is characterized in that: comprise webpage client, webpage integrated communication platform and communicationGateway, described webpage integrated communication platform communicates to connect with described webpage client and described Communication Gateway respectively, wherein:
Described webpage client is by IP agreement or 4G network and Internet traffic, described internet and described webpage integrated communicationPlatform communication connection, described webpage client comprises pc client and cell-phone customer terminal;
Described webpage integrated communication platform comprises Call Control Block, application server and webpage integrated gateway, described application serviceDevice respectively with the communication connection of described Call Control Block and described webpage integrated gateway, wherein, described webpage integrated gateway for andWebpage client is carried out alternately, and obtain user needs the contact method of linking up on webpage, mobile phone A PP and WAP page, andContact method is sent to described application server; Described application server is the web application server of webpage client, forPreserve backstage customer data and contact information, carry out alternately with described Call Control Block simultaneously; Described Call Control Block is used forReceive the contact method information transmitting from application server, the contact method that need to link up according to user and call logic, connectDifferent webpage integrated gateways, carries out mutual between user;
Described Communication Gateway is by TCP or IP agreement and the communication connection of described webpage integrated communication platform, for receipt of call controlThe relevant information of molding piece and call logic, and start respective call, described relevant information comprises voice, note, IM, micro-Letter or video.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610042132.XA CN105656906A (en) | 2016-01-21 | 2016-01-21 | Webpage integrated communication system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610042132.XA CN105656906A (en) | 2016-01-21 | 2016-01-21 | Webpage integrated communication system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN105656906A true CN105656906A (en) | 2016-06-08 |
Family
ID=56487785
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201610042132.XA Pending CN105656906A (en) | 2016-01-21 | 2016-01-21 | Webpage integrated communication system |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN105656906A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109274695A (en) * | 2018-11-15 | 2019-01-25 | 重庆工商职业学院 | The customer service system after sale of video |
Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101005366A (en) * | 2006-01-17 | 2007-07-25 | 李敬文 | Method for producing instant communication on net page |
| CN101079845A (en) * | 2007-05-15 | 2007-11-28 | 腾讯科技（深圳）有限公司 | A customer service system and method based on instant communication tool |
| CN103514547A (en) * | 2013-03-29 | 2014-01-15 | 洛阳中创网络技术服务有限公司 | Online customer service communication method and system for enterprise website |
| CN104995655A (en) * | 2012-11-05 | 2015-10-21 | 格林伊登美国控股有限责任公司 | System and method for web-based real time communication with contact centers |
-
2016
- 2016-01-21 CN CN201610042132.XA patent/CN105656906A/en active Pending
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101005366A (en) * | 2006-01-17 | 2007-07-25 | 李敬文 | Method for producing instant communication on net page |
| CN101079845A (en) * | 2007-05-15 | 2007-11-28 | 腾讯科技（深圳）有限公司 | A customer service system and method based on instant communication tool |
| CN104995655A (en) * | 2012-11-05 | 2015-10-21 | 格林伊登美国控股有限责任公司 | System and method for web-based real time communication with contact centers |
| CN103514547A (en) * | 2013-03-29 | 2014-01-15 | 洛阳中创网络技术服务有限公司 | Online customer service communication method and system for enterprise website |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109274695A (en) * | 2018-11-15 | 2019-01-25 | 重庆工商职业学院 | The customer service system after sale of video |
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| PB01 | Publication | ||
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| RJ01 | Rejection of invention patent application after publication | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20160608 |