CN105526777A - Remote diagnosing and reminding system and method for abnormal operation of refrigerator - Google Patents
Remote diagnosing and reminding system and method for abnormal operation of refrigerator Download PDFInfo
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- CN105526777A CN105526777A CN201610089469.6A CN201610089469A CN105526777A CN 105526777 A CN105526777 A CN 105526777A CN 201610089469 A CN201610089469 A CN 201610089469A CN 105526777 A CN105526777 A CN 105526777A
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- refrigerator
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F25—REFRIGERATION OR COOLING; COMBINED HEATING AND REFRIGERATION SYSTEMS; HEAT PUMP SYSTEMS; MANUFACTURE OR STORAGE OF ICE; LIQUEFACTION SOLIDIFICATION OF GASES
- F25D—REFRIGERATORS; COLD ROOMS; ICE-BOXES; COOLING OR FREEZING APPARATUS NOT OTHERWISE PROVIDED FOR
- F25D29/00—Arrangement or mounting of control or safety devices
- F25D29/003—Arrangement or mounting of control or safety devices for movable devices
-
- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F25—REFRIGERATION OR COOLING; COMBINED HEATING AND REFRIGERATION SYSTEMS; HEAT PUMP SYSTEMS; MANUFACTURE OR STORAGE OF ICE; LIQUEFACTION SOLIDIFICATION OF GASES
- F25D—REFRIGERATORS; COLD ROOMS; ICE-BOXES; COOLING OR FREEZING APPARATUS NOT OTHERWISE PROVIDED FOR
- F25D29/00—Arrangement or mounting of control or safety devices
- F25D29/008—Alarm devices
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- Engineering & Computer Science (AREA)
- Chemical & Material Sciences (AREA)
- Combustion & Propulsion (AREA)
- Physics & Mathematics (AREA)
- Mechanical Engineering (AREA)
- Thermal Sciences (AREA)
- General Engineering & Computer Science (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
- Cold Air Circulating Systems And Constructional Details In Refrigerators (AREA)
Abstract
The invention discloses a remote diagnosing and reminding system and a remote diagnosing and reminding method for abnormal operation of a refrigerator. The remote diagnosing and reminding system comprises a refrigerator system, a background diagnosing system and a mobile receiving terminal. The refrigerator system is used for obtaining setting and operation data of the refrigerator, sending the setting and operation data of the refrigerator to the background diagnosing system for being diagnosed, and sending corresponding refrigerator binding information and corresponding solving measures to the mobile receiving terminal if an abnormal operation condition is judged. The remote diagnosing and reminding system can effectively reduce on-site repair times and cost, and can help a user to independently resolve common abnormal operation conditions of the refrigerator, so that users' satisfaction is improved, and investment of manpower and material resources of enterprises is reduced.
Description
Technical field
The present invention relates to a kind of remote diagnosis of refrigerator irregular operating and system for prompting and method thereof.
Background technology
Along with the high speed development of science and technology, traditional electric control refrigerator is from functionalization towards the intelligent future development with networking.Due to the scarcity of user's professional knowledge, it is a lot of because the situation that maloperation causes refrigerator irregular operating to be considered to breakdown of refrigerator gets more and more, make user constantly report number of times for repairment also to increase gradually, personnel's work load after sale is not only caused to increase, constantly need on-site maintenance and cost of serving is also increased, sometimes being caused because not keeping in repair in time or respond user also to increase gradually situation discontented after sale.
Summary of the invention
The present invention is for solving the weak point existing for above-mentioned prior art, a kind of remote diagnosis of refrigerator irregular operating and system for prompting and method thereof are provided, to can effectively reduce on-site maintenance number of times and cost, user is helped independently to solve the common irregular operating situation of refrigerator, thus lifting user satisfaction, reduce the input of business manpower material resources.
The present invention is that technical solution problem adopts following technical scheme:
A kind of remote diagnosis of refrigerator irregular operating of the present invention and the feature of system for prompting comprise: refrigerator system, backstage diagnostic system and mobile reception end;
Described refrigerator system comprises: the display board of setting refrigerator running status, control master control borad that refrigerator runs, the first wireless sending module, have each functional module of self-checking feedback function;
Described master control borad obtains the data parameters of refrigerator setting and operation by each functional module and display board and utilizes described first wireless sending module to be sent to backstage diagnostic system;
Described backstage diagnostic system comprises: the first wireless receiving module, the second wireless sending module, Mathematical Modeling computing module, database;
Described first wireless receiving module is received described data parameters and is calculated by described Mathematical Modeling computing module, has judged whether irregular operating situation, if be judged as normal operational condition, has not then processed; If be judged as irregular operating situation, then from described database, extract corresponding refrigerator binding information and corresponding solution, then be sent to mobile reception end by described second wireless sending module and for helping client to solve refrigerator irregular operating be.
The feature of remote diagnosis of the present invention and system for prompting is also:
Described Mathematical Modeling computing module utilizes irregular operating model to judge, described irregular operating model is the correlated judgment rule of carrying out writing according to maintenance feedback data and concrete refrigerator feature and being formed, and converted by described judgment rule;
Described database purchase has the refrigerator binding information of the corresponding solution of irregular operating and correspondence thereof.
A kind of remote diagnosis of refrigerator irregular operating of the present invention and the feature of based reminding method are carried out as follows:
Step a, collection refrigerator arrange and service data parameter, and are sent to background server in real time by wireless network;
Step b, described refrigerator to be arranged and service data parameter utilizes irregular operating model to carry out computing, judge whether to there is irregular operating situation, if exist, then mate with the abnormal type information stored in database, and the irregular operating type that the match is successful and processing scheme are sent to the mobile phone terminal of refrigerator binding; If mate unsuccessful, then collect relevant abnormal data and be uploaded to background server;
Step c, background server are upgraded according to collected abnormal data to the irregular operating model in described database and optimize.
Compared with the prior art, beneficial effect of the present invention is embodied in:
1) stronger diagnostic function, adds more diagnostic function by data analysis;
2) the scalable optimization of system, utilizes the advantage of the large memory space of server can carry out upgrading optimization to decision model at any time;
3) can reduce the cost of intelligent refrigerator, judging data to be put into server then can the refrigerator hardware cost that increases according to judgement of reduction factor;
4) hardware and software platform advantage, sets up the product that unified platform can be used for various model, and a set of unified system is convenient to the management maintenance of enterprise.
Accompanying drawing explanation
Fig. 1 is present system schematic flow sheet.
Detailed description of the invention
In the present embodiment, as shown in Figure 1, a kind of remote diagnosis of refrigerator irregular operating and system for prompting comprise: refrigerator system, backstage diagnostic system and mobile reception end;
Refrigerator system comprises: the display board of setting refrigerator running status, control master control borad that refrigerator runs, the first wireless sending module, have each functional module of self-checking feedback function;
Master control borad obtains the data parameters of refrigerator setting and operation by each functional module and display board and utilizes the first wireless sending module to be sent to backstage diagnostic system in real time;
Backstage diagnostic system comprises: the first wireless receiving module, the second wireless sending module, Mathematical Modeling computing module, database; In concrete enforcement, irregular operating model is stored in Mathematical Modeling computing module, it is the correlated judgment rule of carrying out writing according to maintenance feedback data and concrete refrigerator feature and being formed, and by background server by converted for judgment rule corresponding Mathematical Modeling; The refrigerator binding information that database purchase has the corresponding solution of irregular operating and backstage to store, it is formulated according to customer service service experience and technical staff's design experiences; As refrigerating chamber refrigeration abnormity prompt, its judgment models is that cold dynamic sensor collects temperature Td>-10 DEG C, duration t>5h, judge that refrigerator is that refrigerating chamber refrigeration is abnormal when refrigerator runs when service data meets this model, and extract the corresponding solution of database, reminding user whether at this moment between frequent, the long-time open cold chilling chamber door of section, or place too much food at refrigerating chamber, report for repairment if be difficult situation suggestion customers dial service calls; Close as refrigeration chamber and remind, refrigeration chamber state is set to shut-in time t>3h, judge that refrigerator is that refrigeration chamber is closed when refrigerator runs when service data meets this model, and extracting the corresponding solution of database, reminding user detects this state for initiatively closedown or maloperation cause refrigeration to be closed.
First wireless receiving module is received data parameters and is calculated by the irregular operating model in Mathematical Modeling computing module, has judged whether irregular operating situation, if be judged as normal operational condition, has not then processed; If be judged as irregular operating situation, then from database, extract corresponding refrigerator binding information and corresponding solution, then be sent to mobile reception end by the second wireless sending module and for helping client to solve refrigerator irregular operating be.In the present embodiment, mobile reception end is the receives information app docked with backstage at Client handset end;
A kind of remote diagnosis of refrigerator irregular operating and prompting and be carry out as follows from processing method:
Step a, collection refrigerator arrange and service data parameter, and are sent to background server in real time by wireless network; These states and parameter comprise: display board arranges refrigerator running status and the design temperature of room between each; The refrigerator actual motion state of each functional module feedback that master control borad receives and parameter, as: the actual temperature value of temperature sensor feedback, the compressor actual operating state of compressor feedback, air door and the actual motion state of blower fan, the physical location of dynamoelectric switching valve;
Step b, to refrigerator arrange and service data parameter utilize irregular operating model to carry out computing, judge whether to there is irregular operating situation, if exist, then mate with the abnormal type information stored in database, and the irregular operating type that the match is successful and processing scheme are sent to the mobile phone terminal of refrigerator binding; If mate unsuccessful, then collect relevant abnormal data and be uploaded to background server;
Step c, technology and after-sale service personnel and technical staff are upgraded by the abnormal data collected by background server and Market Feedback and refrigerator performance upgrade to the irregular operating model in database and optimize, thus solve because take for the problem that irregular operating is the cost of serving increase that breakdown of refrigerator causes, when there is irregular operating in refrigerator, the very first time gives user reminding and provides solution, decrease the after-sales service event because expense failure cause causes, not only reduce maintenance cost, also improve intelligent refrigerator product user experience sense.In addition overcome because diagnostic function is placed on background server the defect that current refrigerator product end program cannot upgrade, the upgrading optimization by means of only back-end data model can improve the intelligent functions of product, thus ensure that validity and the versatility of system.
Claims (4)
1. the remote diagnosis of refrigerator irregular operating and a system for prompting, its feature comprises: refrigerator system, backstage diagnostic system and mobile reception end;
Described refrigerator system comprises: the display board of setting refrigerator running status, control master control borad that refrigerator runs, the first wireless sending module, have each functional module of self-checking feedback function;
Described master control borad obtains the data parameters of refrigerator setting and operation by each functional module and display board and utilizes described first wireless sending module to be sent to backstage diagnostic system;
Described backstage diagnostic system comprises: the first wireless receiving module, the second wireless sending module, Mathematical Modeling computing module, database;
Described first wireless receiving module is received described data parameters and is calculated by described Mathematical Modeling computing module, has judged whether irregular operating situation, if be judged as normal operational condition, has not then processed; If be judged as irregular operating situation, then from described database, extract corresponding refrigerator binding information and corresponding solution, then be sent to mobile reception end by described second wireless sending module and for helping client to solve refrigerator irregular operating be.
2. remote diagnosis according to claim 1 and system for prompting, it is characterized in that: described Mathematical Modeling computing module utilizes irregular operating model to judge, described irregular operating model is the correlated judgment rule of carrying out writing according to maintenance feedback data and concrete refrigerator feature and being formed, and converted by described judgment rule.
3. remote diagnosis according to claim 1 and system for prompting, is characterized in that: described database purchase has the refrigerator binding information of the corresponding solution of irregular operating and correspondence thereof.
4. the remote diagnosis of refrigerator irregular operating and a based reminding method, is characterized in that carrying out as follows:
Step a, collection refrigerator arrange and service data parameter, and are sent to background server in real time by wireless network;
Step b, described refrigerator to be arranged and service data parameter utilizes irregular operating model to carry out computing, judge whether to there is irregular operating situation, if exist, then mate with the abnormal type information stored in database, and the irregular operating type that the match is successful and processing scheme are sent to the mobile phone terminal of refrigerator binding; If mate unsuccessful, then collect relevant abnormal data and be uploaded to background server;
Step c, background server are upgraded according to collected abnormal data to the irregular operating model in described database and optimize.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610089469.6A CN105526777A (en) | 2016-02-17 | 2016-02-17 | Remote diagnosing and reminding system and method for abnormal operation of refrigerator |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201610089469.6A CN105526777A (en) | 2016-02-17 | 2016-02-17 | Remote diagnosing and reminding system and method for abnormal operation of refrigerator |
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| CN105526777A true CN105526777A (en) | 2016-04-27 |
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| CN201610089469.6A Pending CN105526777A (en) | 2016-02-17 | 2016-02-17 | Remote diagnosing and reminding system and method for abnormal operation of refrigerator |
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Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN106326990A (en) * | 2016-08-25 | 2017-01-11 | 合肥美菱股份有限公司 | Intelligent refrigerator remote fault diagnosis and service system and method thereof |
| CN106546065A (en) * | 2016-11-22 | 2017-03-29 | 美的集团股份有限公司 | control method and control device |
| CN106850303A (en) * | 2017-02-15 | 2017-06-13 | 合肥美的电冰箱有限公司 | The recording method of refrigerator event and record system and refrigerator |
| CN107131714A (en) * | 2017-06-14 | 2017-09-05 | 合肥华凌股份有限公司 | Remind control method, control system and the refrigerator of food storage time |
| CN112367626A (en) * | 2020-11-09 | 2021-02-12 | 合肥美菱物联科技有限公司 | Refrigerator refrigeration performance cloud monitoring system and user information prompting method |
| CN112413993A (en) * | 2020-12-09 | 2021-02-26 | 合肥美菱物联科技有限公司 | Method for reminding misoperation of refrigerator |
| CN112815593A (en) * | 2021-01-15 | 2021-05-18 | 合肥美菱物联科技有限公司 | System and method for monitoring refrigerator function setting abnormity by using cloud data |
| CN113494834A (en) * | 2020-04-07 | 2021-10-12 | 合肥华凌股份有限公司 | Refrigeration system, control method of refrigeration system, and storage medium |
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| CN106326990A (en) * | 2016-08-25 | 2017-01-11 | 合肥美菱股份有限公司 | Intelligent refrigerator remote fault diagnosis and service system and method thereof |
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| CN107131714A (en) * | 2017-06-14 | 2017-09-05 | 合肥华凌股份有限公司 | Remind control method, control system and the refrigerator of food storage time |
| CN113494834A (en) * | 2020-04-07 | 2021-10-12 | 合肥华凌股份有限公司 | Refrigeration system, control method of refrigeration system, and storage medium |
| CN112367626A (en) * | 2020-11-09 | 2021-02-12 | 合肥美菱物联科技有限公司 | Refrigerator refrigeration performance cloud monitoring system and user information prompting method |
| CN112413993A (en) * | 2020-12-09 | 2021-02-26 | 合肥美菱物联科技有限公司 | Method for reminding misoperation of refrigerator |
| CN112413993B (en) * | 2020-12-09 | 2022-05-17 | 合肥美菱物联科技有限公司 | Method for reminding misoperation of refrigerator |
| CN112815593A (en) * | 2021-01-15 | 2021-05-18 | 合肥美菱物联科技有限公司 | System and method for monitoring refrigerator function setting abnormity by using cloud data |
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Application publication date: 20160427 |
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