CN105512118A - User demand feedback method and device - Google Patents
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- CN105512118A CN105512118A CN201410487373.6A CN201410487373A CN105512118A CN 105512118 A CN105512118 A CN 105512118A CN 201410487373 A CN201410487373 A CN 201410487373A CN 105512118 A CN105512118 A CN 105512118A
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Abstract
The invention discloses a user demand feedback method and device; the method comprises the following steps: outputting a preset demand feedback interface, the interface displays at least one keyword as a tree structure first level node, and various level nodes of the tree structure are keywords expressing user demands; monitoring a hit order of presently displayed keywords on the demand feedback interface; determining the target keyword corresponding to the hit order as a standby keyword when the hit order is monitored; determining whether the target keyword has a lower level node or not in the tree structure, if yes, displaying the keyword of the lower level node of the target keyword in the corresponding tree structure, and contentiously monitoring the hit order of presently displayed keywords on the demand feedback interface; determining user demand information according to the standby keyword when an information send order is obtained; returning the user demand information to a server. When the user demand corresponding keyword is low in level, the novel method can improve user demand feedback accuracy.
Description
Technical field
The present invention relates to network terminal technical field, particularly relate to a kind of method and device of feedback user demand.
Background technology
In daily life, the demand of oneself, in order to better be served, is usually fed back to service end by user.And along with the development of science and technology, the demand utilizing client software to feed back oneself has become a kind of method of common feedback user demand.
At present, the topic type that in the demand feedback interface of client software, common topic type has subjective item topic type, objective item topic type or subjective item to combine with objective item.In order to reduce the input operation of user, the experience when demand of user to oneself is fed back is better, and the topic type that objective item topic type or subjective item combine with objective item is the topic type that the demand feedback interface of client software preferentially adopts.And the option of objective item is the keyword of same level in prior art, user is fed back by the carrying out of mode to oneself demand clicking corresponding keyword.
Because the option of objective item in prior art is the keyword of same level, so when the rank of keyword corresponding to user's request is lower, corresponding objective item needs to enumerate outstanding many keywords.Because keyword is numerous, so when user selects the demand of oneself from this lot of keyword, probably occur wrong choosing, leak the situation of choosing, this will cause the user's request of user feedback not accurate enough.
Summary of the invention
The object of the embodiment of the present invention is the method and the device that provide a kind of feedback user demand, to improve the accuracy of the user's request of user feedback.Concrete technical scheme is as follows:
The embodiment of the present invention provides a kind of method of feedback user demand, comprising:
Export the demand feedback interface of presetting, wherein, described demand feedback showing interface has at least one as the keyword of the first nodes of corresponding tree structure; Wherein, the nodes at different levels of described tree structure are the keyword of characterizing consumer demand;
Monitoring users is directed to the click commands of current the shown keyword in described demand feedback interface;
If listen to the click commands that user is directed to current the shown keyword in described demand feedback interface, the target keyword corresponding to described click commands is defined as alternative keywords;
Judge whether described target keyword exists next stage node in corresponding tree structure, if, by the keyword of described demand feedback showing interface as described target keyword next stage node in corresponding tree structure, continue to perform the step that described monitoring users is directed to the click commands of current the shown keyword in described demand feedback interface;
And after acquisition information sends instruction, according to the alternative keywords determined, determine user's request information;
By determined user's request information feed back to respective server.
In a kind of embodiment of the present invention, the generating mode that described information sends instruction comprises as at least one under type:
Automatically generate when judging that described target keyword does not exist next stage node in corresponding tree structure;
And, detect user click in demand feedback interface be used to indicate the button of transmission after generate.
In a kind of embodiment of the present invention, also comprise:
When judging that described target keyword does not exist next stage node in corresponding tree structure, in described demand feedback interface, show at least one keyword as the first nodes of corresponding tree structure.
In a kind of embodiment of the present invention, before acquisition information sends instruction, also comprise:
Detect user click in demand feedback interface be used to indicate the button that epicycle Keyword Selection completes after, in described demand feedback interface, show at least one keyword as the first nodes of corresponding tree structure, and continue to perform the click commands that monitoring users is directed to current the shown keyword in described demand feedback interface.
In a kind of embodiment of the present invention, the generating mode that described information sends instruction comprises:
Detect user click in demand feedback interface be used to indicate the button of transmission after generate.
In a kind of embodiment of the present invention, also comprise:
If listen to the click commands that user is directed to current the shown keyword in described demand feedback interface, the target keyword corresponding to described click commands is hidden.
In a kind of embodiment of the present invention, the alternative keywords that described foundation is determined, determine user's request information, comprising:
By belong to same tree structure and belong to same alternative keywords of taking turns in selection and carry out permutation and combination, form keyword chains, formed keyword chains be defined as user's request information;
Or,
By belong to same tree structure and belong to first degree alternative keywords in same alternative keywords of taking turns in selection and be defined as user's request information.
The embodiment of the present invention also provides a kind of device of feedback user demand, and this device comprises:
Demand feedback interface output unit, for exporting default demand feedback interface, wherein, described demand feedback showing interface has at least one as the keyword of the first nodes of corresponding tree structure; Wherein, the nodes at different levels of described tree structure are the keyword of characterizing consumer demand;
Click commands monitoring unit, is directed to the click commands of current the shown keyword in described demand feedback interface for monitoring users;
Alternative keywords determining unit, for when listening to user and being directed to the click commands of current the shown keyword in described demand feedback interface, is defined as alternative keywords by the target keyword corresponding to described click commands;
Node judging unit, for judging whether described target keyword exists next stage node in corresponding tree structure, if so, by the keyword of described demand feedback showing interface as described target keyword next stage node in corresponding tree structure, and click commands monitoring unit is triggered;
User's request information determination unit, for after acquisition information sends instruction, according to the alternative keywords determined, determines user's request information;
User's request information feedback unit, for by determined user's request information feed back to respective server.
In a kind of embodiment of the present invention, the generating mode that described information sends instruction comprises as at least one under type:
Automatically generate when judging that described target keyword does not exist next stage node in corresponding tree structure;
And, detect user click in demand feedback interface be used to indicate the button of transmission after generate.
In a kind of embodiment of the present invention, described node judging unit also for:
When judging that described target keyword does not exist next stage node in corresponding tree structure, in described demand feedback interface, show at least one keyword as the first nodes of corresponding tree structure.
In a kind of embodiment of the present invention, this device also comprises:
Selection completes unit, for after detecting that user clicks the button that being used to indicate in demand feedback interface selected, in described demand feedback interface, show at least one keyword as the first nodes of corresponding tree structure, and trigger click commands monitoring unit.
In a kind of embodiment of the present invention, the generating mode that described information sends instruction comprises:
Detect user click in demand feedback interface be used to indicate the button of transmission after generate.
In a kind of embodiment of the present invention, this device also comprises:
Hidden unit, for after listening to user and being directed to the click commands of current the shown keyword in described demand feedback interface, hides the target keyword corresponding to described click commands.
In a kind of embodiment of the present invention, described user's request information determination unit specifically for:
Send after instruction in acquisition information, by belong to same tree structure and belong to same alternative keywords of taking turns in selection and carry out permutation and combination, form keyword chains, formed keyword chains be defined as user's request information.
In a kind of embodiment of the present invention, described user's request information determination unit specifically for:
Send after instruction in acquisition information, by belong to same tree structure and belong to first degree alternative keywords in same alternative keywords of taking turns in selection and be defined as user's request information.
The technical scheme that the embodiment of the present invention provides, after user enters demand feedback interface, guides the demand of user to oneself to feed back by the keyword of tree structure.Compared with prior art, this programme analyzes the keyword of all characterizing consumer demands, the classification of foundation keyword and content determine the hierarchical relationship between keyword, and stored by tree structure and present to guide user to select user's request, reduce when the keyword rank that user's request is corresponding is lower because the numerous user of causing of keyword occurs wrong choosing, leaks the probability of choosing, and then the accuracy of the user's request of raising user feedback.
Accompanying drawing explanation
In order to be illustrated more clearly in the embodiment of the present invention or technical scheme of the prior art, be briefly described to the accompanying drawing used required in embodiment or description of the prior art below, apparently, accompanying drawing in the following describes is only some embodiments of the present invention, for those of ordinary skill in the art, under the prerequisite not paying creative work, other accompanying drawing can also be obtained according to these accompanying drawings.
Fig. 1 is a kind of implementing procedure figure of the method for the feedback user demand of the embodiment of the present invention;
Fig. 2 is the schematic diagram one at the demand feedback interface of concrete grammar embodiment of the present invention;
Fig. 3 is the schematic diagram two at the demand feedback interface of concrete grammar embodiment of the present invention;
Fig. 4 is the schematic diagram three at the demand feedback interface of concrete grammar embodiment of the present invention;
Fig. 5 is the schematic diagram four at the demand feedback interface of concrete grammar embodiment of the present invention;
Fig. 6 is the schematic diagram five at the demand feedback interface of concrete grammar embodiment of the present invention;
Fig. 7 is the schematic diagram six at the demand feedback interface of concrete grammar embodiment of the present invention;
Fig. 8 is the structural representation of the device of the feedback user demand of the embodiment of the present invention.
Embodiment
First be described the method for a kind of feedback user demand that the embodiment of the present invention provides, the method can comprise the following steps:
Export the demand feedback interface of presetting, wherein, demand feedback showing interface has at least one as the keyword of the first nodes of corresponding tree structure; Wherein, the nodes at different levels of tree structure are the keyword of characterizing consumer demand;
Monitoring users is directed to the click commands of current the shown keyword in demand feedback interface;
If listen to the click commands that user is directed to current the shown keyword in demand feedback interface, the target keyword corresponding to click commands is defined as alternative keywords;
Judge whether target keyword exists next stage node in corresponding tree structure, if, by the keyword of demand feedback showing interface as target keyword next stage node in corresponding tree structure, continue to perform the step that monitoring users is directed to the click commands of current the shown keyword in demand feedback interface;
And after acquisition information sends instruction, according to the alternative keywords determined, determine user's request information;
By determined user's request information feed back to respective server.
The executive agent of above-mentioned steps can be computer, the various electronic equipment such as mobile phone.Being understandable that, when specifically performing, also needing user to perform certain operation.Such as user needs the hardware such as operating mouse or pointer perform corresponding click commands and send instruction etc.
Below in conjunction with the accompanying drawing in the embodiment of the present invention, be clearly and completely described the technical scheme in the embodiment of the present invention, obviously, described embodiment is only the present invention's part embodiment, instead of whole embodiments.Based on the embodiment in the present invention, those of ordinary skill in the art, not making the every other embodiment obtained under creative work prerequisite, belong to the scope of protection of the invention.
As shown in Figure 1, a kind of method of feedback user demand that the embodiment of the present invention provides can comprise the steps:
S101, export the demand feedback interface of presetting, demand feedback showing interface has at least one as the keyword of the first nodes of corresponding tree structure, and the nodes at different levels of tree structure are the keyword of characterizing consumer demand.
In the process that the demand of user to oneself is fed back, first for user exports default demand feedback interface, demand feedback interface is utilized to feed back the demand of oneself to facilitate user.Wherein, demand feedback showing interface has at least one as the keyword of the first nodes of corresponding tree structure, and the nodes at different levels of tree structure are the keyword of characterizing consumer demand.
It should be noted that, in order to realize the method that the embodiment of the present invention provides, need the keyword analyzing all characterizing consumer demands in advance, the classification of foundation keyword and content determine the hierarchical relationship between keyword, and the keyword determined at least one being belonged to the first level is defined as the first nodes (or root node) of corresponding tree structure, then, using the respective nodes of all the other keywords as the keyword place tree structure of the first corresponding level.Such as: the keyword of the second level as the two-level node of each corresponding tree structure, the keyword of third layer level as three grades of nodes of each corresponding tree structure, by that analogy.
Certainly, be understandable that, the node progression of above-mentioned tree structure and the number of first nodes can adjust accordingly according to actual conditions.Such as, when only having a first nodes, and when corresponding two-level node number is few, the two-level node of corresponding tree structure can be set to first nodes by us, more smooth and easy during to make the demand of user feedback oneself, the few one-level of corresponding node progression.Equally, when first nodes Numerous, then we also by upper for these first nodes, can arrange new first nodes, to reduce the number of first nodes, and the many one-levels of corresponding node progression.
S102, monitoring users is directed to the click commands of current the shown keyword in demand feedback interface.
S103, if the click commands listening to that user is directed to current the shown keyword in demand feedback interface, is defined as alternative keywords by the target keyword corresponding to click commands.
After output user's request feedback interface, the click commands that monitoring users is directed to current the shown keyword in demand feedback interface can be continued, and when listening to user and being directed to the click commands of current the shown keyword in demand feedback interface, the target keyword corresponding to click commands is defined as alternative keywords.
S104, judges whether target keyword exists next stage node in corresponding tree structure, if so, performs S105.
S105, by the keyword of demand feedback showing interface as target keyword next stage node in corresponding tree structure.
Wherein, while the target keyword corresponding to click commands is defined as alternative keywords, can judges whether target keyword exists next stage node in corresponding tree structure, and perform different operations according to different judged results.Wherein, when judging that target keyword exists next stage node in corresponding tree structure, by the keyword of demand feedback showing interface as target keyword next stage node in corresponding tree structure, and continue the click commands that monitoring users is directed to current the shown keyword in demand feedback interface.When listening to above-mentioned click commands, can continue to perform S103-S105; When not listening to above-mentioned click commands, wait for other operational orders of user, such as: epicycle Keyword Selection completes instruction, or information sends instruction.Detecting that above-mentioned epicycle Keyword Selection completes instruction, namely detect user click in demand feedback interface be used to indicate the button that epicycle Keyword Selection completes after, following operation can be performed:
(1) in described demand feedback interface, show at least one keyword as the first nodes of corresponding tree structure, thus wait for next step the operational order of user, such as: information sends instruction, or, be directed to the click commands of current the shown keyword in demand feedback interface, wherein, information send instruction can detect user click in demand feedback interface be used to indicate the button of transmission after generate;
Or,
(2) information that automatically generates and sends sends instruction, thus completes this feedback;
Or,
(3) do not deal with, wait for the operational order of user, such as: return an interface instructions, or information sends instruction.
And when judging that target keyword does not exist next stage node in corresponding tree structure, following operation can be performed:
(1) do not deal with, wait for the operational order of user, such as: return an interface instructions, or information sends instruction;
Or,
(2) information that automatically generates and sends sends instruction, thus completes this feedback;
Or,
(3) in described demand feedback interface, show at least one keyword as the first nodes of corresponding tree structure, thus wait for next step the operational order of user, such as: information sends instruction, or, be directed to the click commands of current the shown keyword in demand feedback interface.
S106, after acquisition information sends instruction, according to the alternative keywords determined, determines user's request information.
S107, by determined user's request information feed back to respective server.
Wherein, after acquisition information sends instruction, according to determined alternative keywords, user's request information can be determined, and by determined user's request information feed back to respective server.
Here it should be noted that, each operation above-mentioned can be performed by electronic equipment internal program itself, also can be performed by means of corresponding electronic equipment by service end.Such as: when user starts certain a software installed in computer, this software inhouse implants the program of feedback user demand, user can utilize this software directly the demand information of oneself to be fed back to service end; When user opens a certain website, this website service end detects the logon information of user, and automatic spring dialog box for feedback user demand, user fills in corresponding demand information and feeds back to service end.In addition, the final user's request information sent can be keyword itself, also can be a series of codings that can represent keyword.
Concrete, in a kind of embodiment of the present invention, the generating mode that information sends instruction can comprise as at least one under type:
Automatically generate when judging that target keyword does not exist next stage node in corresponding tree structure;
And, detect user click in demand feedback interface be used to indicate the button of transmission after generate.
It is emphasized that, when judging that target keyword does not exist next stage node in corresponding tree structure, if show at least one keyword as the first nodes of corresponding tree structure in demand feedback interface simultaneously, then now information send instruction can detect user click in demand feedback interface be used to indicate the button of transmission after generate.
Further, in a kind of embodiment of the present invention, if listen to the click commands that user is directed to current the shown keyword in demand feedback interface, the target keyword corresponding to click commands can be hidden.Such as, when showing whole tree structure and needing larger space, after user clicks target keyword, target keyword can be hidden or all keywords of target keyword place level is hidden, to reach joint space-efficient object.Certainly, in actual applications, if listen to the click commands that user is directed to current the shown keyword in demand feedback interface, target keyword corresponding to this click commands also can not be hidden, now, corresponding to this click commands, the keywords at different levels of target keyword place tree structure can be shown in user's request feedback interface simultaneously.
It should be noted that, further, detect user click in demand feedback interface be used to indicate the button of transmission after, at least one keyword as the first nodes of corresponding tree structure can be shown in demand feedback interface, certainly not limit to therewith.
Certainly, be understandable that, in the above-mentioned demand feedback interface returned, user can select new target keyword at demand feedback interface.Wherein, user can select new target keyword in the tree structure at new first nodes place, and user also can select new target keyword in the tree structure at former first nodes place.In addition, now in demand feedback interface, the number of first nodes can remain unchanged, and also can hide above-mentioned former first nodes.
In a kind of embodiment of the present invention, after acquisition information sends instruction, according to the alternative keywords determined, determine user's request information, be specifically as follows:
By belong to same tree structure and belong to same alternative keywords of taking turns in selection and carry out permutation and combination, form keyword chains, formed keyword chains be defined as user's request information;
Or,
By belong to same tree structure and belong to first degree alternative keywords in same alternative keywords of taking turns in selection and be defined as user's request information.
Such as: the alternative keywords determined by target keyword has electronic equipment, mobile terminal and mobile phone, mobile phone can be defined as user's request information by us, also electronic equipment-this keyword chains of mobile terminal-mobile phone can be defined as user's request information.Certainly, be understandable that, we can adjust the order of each keyword in keyword chains, and such as above-mentioned keyword chains can be adjusted to mobile phone-mobile terminal-electronic equipment and this chain is defined as user's request information by us.User's request information feed back determined the most at last is to respective server.
Obviously, the topic type used in the method for above-mentioned provided feedback user demand is objective item, and subjective item of the prior art also can be introduced in technical scheme of the present invention by we, selects between different user's request feedback methods for user.
The technical scheme that the embodiment of the present invention provides, after user enters demand feedback interface, guides the demand of user to oneself to feed back by the keyword of tree structure.Compared with prior art, this programme analyzes the keyword of all characterizing consumer demands, the classification of foundation keyword and content determine the hierarchical relationship between keyword, and stored by tree structure and present to guide user to select user's request, reduce when the keyword rank that user's request is corresponding is lower because the numerous user of causing of keyword occurs wrong choosing, leaks the probability of choosing, and then the accuracy of the user's request of raising user feedback.Meanwhile, owing to having tree structure between keyword at different levels of the present invention, so when the keyword rank that the demand of user is corresponding is lower, the decreased number of the keyword corresponding to option, this makes there is better experience during the demand of user feedback oneself.
Technical scheme for a better understanding of the present invention, below for the demand of user to office template, is described in detail the method for above-mentioned feedback user demand.
Fig. 2 is the initial interface at the demand feedback interface of office template.The lower area at this interface shows the keyword of the first nodes had as corresponding tree structure: conventional office, commercial affairs, education, PPT and life.After the initial interface at the demand feedback interface of office template shows user, electronic equipment starts the click commands that monitoring users is directed to this interface.When after user's Key Words " conventional office ", electronic equipment listens to the click commands of user to keyword " conventional office ", keyword " conventional office " is defined as alternative keywords (see " conventional office " printed words in Fig. 3).And judge that keyword " conventional office " exists next stage node in corresponding tree structure, and show keyword " conventional office " keyword of next stage node in corresponding tree structure to user further by demand feedback interface: resume job hunting, human resources, financial statement and office model essay etc., interface shown in Fig. 2 jumps to interface shown in Fig. 3.Then electronic equipment continues the click commands monitoring interface shown in Fig. 3.When after user's Key Words " office model essay ", electronic equipment listens to the click commands of user to keyword " office model essay ", keyword " office model essay " is defined as alternative keywords (see " office model essay " printed words in Fig. 4).And judge that keyword " office model essay " exists next stage node in corresponding tree structure, and show that keyword " office model essay " the keyword trainee labour agreement of next stage node, letter model essay, work planning and company personnel in corresponding tree structure try out agreement etc. by demand feedback circle user oriented, interface shown in Fig. 3 jumps to interface shown in Fig. 4.Then electronic equipment continues the click commands monitoring interface shown in Fig. 4.When after user's Key Words " company personnel tries out agreement ", electronic equipment listens to the click commands of user to keyword " company personnel tries out agreement ", keyword " company personnel tries out agreement " is defined as alternative keywords (see " company personnel tries out agreement " printed words in Fig. 5).And judge that keyword " company personnel tries out agreement " does not exist next stage node in corresponding tree structure, interface shown in Fig. 4 jumps to interface shown in Fig. 5, and the keyword " conventional office " of the first nodes as corresponding tree structure is hidden process by interface shown in Fig. 5.It is A-D-014 that conventional office-office model essay-company personnel is tried out protocol code by final office template internal processes, and click " Send " button in interface shown in Fig. 5 user after, interface shown in Fig. 5 jumps to interface shown in Fig. 6, and coding A-D-014 is sent to service end.Certainly, user, when feeding back the demand of oneself, also can stop selecting operation in any one level according to actual needs.Such as: what user needed feedback is " office model essay ", we can click " completing " button in Fig. 4, then interface shown in Fig. 4 jumps to interface shown in Fig. 7, conventional office-office model essay is encoded to A-D by template internal processes of simultaneously handling official business, and click " Send " button in interface shown in Fig. 7 user after, coding A-D is sent to service end.In addition, we are as can be seen from the accompanying drawing of above-described embodiment, and the demand feedback interface upper area of office template can be provided with input frame, and obvious user also can input user's request information and feed back in input frame.Here it should be noted that, input frame here only increases a kind of method of feedback user demand, does not have restriction effect to technical scheme of the present invention.
Relative to embodiment of the method above, the present invention also provides a kind of device of feedback user demand, shown in Figure 8, and this device can comprise:
Demand feedback interface output unit 801, for exporting default demand feedback interface, wherein, demand feedback showing interface has at least one as the keyword of the first nodes of corresponding tree structure, and the nodes at different levels of tree structure are the keyword of characterizing consumer demand;
Click commands monitoring unit 802, is directed to the click commands of current the shown keyword in demand feedback interface for monitoring users;
Alternative keywords determining unit 803, for when listening to user and being directed to the click commands of current the shown keyword in demand feedback interface, is defined as alternative keywords by the target keyword corresponding to click commands;
Node judging unit 804, for judging whether target keyword exists next stage node in corresponding tree structure, if so, by the keyword of demand feedback showing interface as target keyword next stage node in corresponding tree structure, and click commands monitoring unit 802 is triggered;
User's request information determination unit 805, for after acquisition information sends instruction, according to the alternative keywords determined, determines user's request information;
User's request information feedback unit 806, for by determined user's request information feed back to respective server.
The technical scheme that the embodiment of the present invention provides, after user enters demand feedback interface, guides the demand of user to oneself to feed back by the keyword of tree structure.Compared with prior art, this programme analyzes the keyword of all characterizing consumer demands, the classification of foundation keyword and content determine the hierarchical relationship between keyword, and stored by tree structure and present to guide user to select user's request, reduce when the keyword rank that user's request is corresponding is lower because the numerous user of causing of keyword occurs wrong choosing, leaks the probability of choosing, and then the accuracy of the user's request of raising user feedback.
In a kind of embodiment of the present invention, the generating mode that above-mentioned information sends instruction comprises as at least one under type:
Automatically generate when judging that target keyword does not exist next stage node in corresponding tree structure;
And, detect user click in demand feedback interface be used to indicate the button of transmission after generate.
Further, in a kind of embodiment of the present invention, the device of above-mentioned feedback user demand also comprises:
Selection completes unit: for after detecting that user clicks the button that being used to indicate in demand feedback interface selected, in described demand feedback interface, show at least one keyword as the first nodes of corresponding tree structure, and trigger click commands monitoring unit.Now information sends the generating mode of instruction and can comprise: detect user click in demand feedback interface be used to indicate the button of transmission after generate.
In a kind of embodiment of the present invention, above-mentioned node judging unit also for:
When judging that target keyword does not exist next stage node in corresponding tree structure, in demand feedback interface, show at least one keyword as the first nodes of corresponding tree structure.Now information sends the generating mode of instruction and can comprise: detect user click in demand feedback interface be used to indicate the button of transmission after generate.
In a kind of embodiment of the present invention, the device of above-mentioned feedback user demand also comprises:
Hidden unit, for after listening to user and being directed to the click commands of current the shown keyword in demand feedback interface, hides the target keyword corresponding to click commands.
In a kind of embodiment of the present invention, user's request information determination unit specifically for:
Send after instruction in acquisition information, by belong to same tree structure and belong to same alternative keywords of taking turns in selection and carry out permutation and combination, form keyword chains, formed keyword chains be defined as user's request information.
In a kind of embodiment of the present invention, user's request information determination unit specifically for:
Send after instruction in acquisition information, by belong to same tree structure and belong to first degree alternative keywords in same alternative keywords of taking turns in selection and be defined as user's request information.
For convenience of description, various unit is divided into describe respectively with function when describing above device.Certainly, the function of each unit can be realized in same or multiple software and/or hardware when implementing of the present invention.
As seen through the above description of the embodiments, those skilled in the art can be well understood to the mode that the present invention can add required general hardware platform by software and realizes.Based on such understanding, technical scheme of the present invention can embody with the form of software product the part that prior art contributes in essence in other words, this computer software product can be stored in storage medium, as ROM/RAM, magnetic disc, CD etc., comprising some instructions in order to make a computer equipment (can be personal computer, server, or the network equipment etc.) perform the method described in some part of each embodiment of the present invention or embodiment.
Each embodiment in this instructions all adopts relevant mode to describe, between each embodiment identical similar part mutually see, what each embodiment stressed is the difference with other embodiments.Especially, for device embodiment, because it is substantially similar to embodiment of the method, so description is fairly simple, relevant part illustrates see the part of embodiment of the method.Device embodiment described above is only schematic, the wherein said unit illustrated as separating component or can may not be and physically separates, parts as unit display can be or may not be physical location, namely can be positioned at a place, or also can be distributed in multiple network element.Some or all of module wherein can be selected according to the actual needs to realize the object of the present embodiment scheme.Those of ordinary skill in the art, when not paying creative work, are namely appreciated that and implement.
It should be noted that, in this article, term " comprises ", " comprising " or its any other variant are intended to contain comprising of nonexcludability, thus make to comprise the process of a series of key element, method, article or equipment and not only comprise those key elements, but also comprise other key elements clearly do not listed, or also comprise by the intrinsic key element of this process, method, article or equipment.
The foregoing is only preferred embodiment of the present invention, be not intended to limit protection scope of the present invention.All any amendments done within the spirit and principles in the present invention, equivalent replacement, improvement etc., be all included in protection scope of the present invention.
Claims (15)
1. a method for feedback user demand, is applied to electronic equipment, it is characterized in that, comprising:
Export the demand feedback interface of presetting, wherein, described demand feedback showing interface has at least one as the keyword of the first nodes of corresponding tree structure; Wherein, the nodes at different levels of described tree structure are the keyword of characterizing consumer demand;
Monitoring users is directed to the click commands of current the shown keyword in described demand feedback interface;
If listen to the click commands that user is directed to current the shown keyword in described demand feedback interface, the target keyword corresponding to described click commands is defined as alternative keywords;
Judge whether described target keyword exists next stage node in corresponding tree structure, if, by the keyword of described demand feedback showing interface as described target keyword next stage node in corresponding tree structure, continue to perform the step that described monitoring users is directed to the click commands of current the shown keyword in described demand feedback interface;
And after acquisition information sends instruction, according to the alternative keywords determined, determine user's request information;
By determined user's request information feed back to respective server.
2. method according to claim 1, is characterized in that, the generating mode that described information sends instruction comprises as at least one under type:
Automatically generate when judging that described target keyword does not exist next stage node in corresponding tree structure;
And, detect user click in demand feedback interface be used to indicate the button of transmission after generate.
3. method according to claim 1, is characterized in that, also comprises:
When judging that described target keyword does not exist next stage node in corresponding tree structure, in described demand feedback interface, show at least one keyword as the first nodes of corresponding tree structure.
4. method according to claim 1, is characterized in that, before acquisition information sends instruction, also comprises:
Detect user click in demand feedback interface be used to indicate the button that epicycle Keyword Selection completes after, in described demand feedback interface, show at least one keyword as the first nodes of corresponding tree structure, and continue to perform the click commands that monitoring users is directed to current the shown keyword in described demand feedback interface.
5. the method according to claim 3 or 4, is characterized in that, the generating mode that described information sends instruction comprises:
Detect user click in demand feedback interface be used to indicate the button of transmission after generate.
6. method according to claim 1, is characterized in that, also comprises:
If listen to the click commands that user is directed to current the shown keyword in described demand feedback interface, the target keyword corresponding to described click commands is hidden.
7. method according to claim 1, is characterized in that, the alternative keywords that described foundation is determined, determines user's request information, comprising:
By belong to same tree structure and belong to same alternative keywords of taking turns in selection and carry out permutation and combination, form keyword chains, formed keyword chains be defined as user's request information;
Or,
By belong to same tree structure and belong to first degree alternative keywords in same alternative keywords of taking turns in selection and be defined as user's request information.
8. a device for feedback user demand, is characterized in that, this device comprises:
Demand feedback interface output unit, for exporting default demand feedback interface, wherein, described demand feedback showing interface has at least one as the keyword of the first nodes of corresponding tree structure; Wherein, the nodes at different levels of described tree structure are the keyword of characterizing consumer demand;
Click commands monitoring unit, is directed to the click commands of current the shown keyword in described demand feedback interface for monitoring users;
Alternative keywords determining unit, for when listening to user and being directed to the click commands of current the shown keyword in described demand feedback interface, is defined as alternative keywords by the target keyword corresponding to described click commands;
Node judging unit, for judging whether described target keyword exists next stage node in corresponding tree structure, if so, by the keyword of described demand feedback showing interface as described target keyword next stage node in corresponding tree structure, and click commands monitoring unit is triggered;
User's request information determination unit, for after acquisition information sends instruction, according to the alternative keywords determined, determines user's request information;
User's request information feedback unit, for by determined user's request information feed back to respective server.
9. device according to claim 8, is characterized in that, the generating mode that described information sends instruction comprises as at least one under type:
Automatically generate when judging that described target keyword does not exist next stage node in corresponding tree structure;
And, detect user click in demand feedback interface be used to indicate the button of transmission after generate.
10. device according to claim 8, is characterized in that, described node judging unit also for:
When judging that described target keyword does not exist next stage node in corresponding tree structure, in described demand feedback interface, show at least one keyword as the first nodes of corresponding tree structure.
11. devices according to claim 9, is characterized in that, this device also comprises:
Selection completes unit, for after detecting that user clicks the button that being used to indicate in demand feedback interface selected, in described demand feedback interface, show at least one keyword as the first nodes of corresponding tree structure, and trigger click commands monitoring unit.
12. devices according to claim 10 or 11, is characterized in that, the generating mode that described information sends instruction comprises:
Detect user click in demand feedback interface be used to indicate the button of transmission after generate.
13. devices according to claim 8, is characterized in that, this device also comprises:
Hidden unit, for after listening to user and being directed to the click commands of current the shown keyword in described demand feedback interface, hides the target keyword corresponding to described click commands.
14. devices according to claim 8, is characterized in that, described user's request information determination unit specifically for:
Send after instruction in acquisition information, by belong to same tree structure and belong to same alternative keywords of taking turns in selection and carry out permutation and combination, form keyword chains, formed keyword chains be defined as user's request information.
15. devices according to claim 8, is characterized in that, described user's request information determination unit specifically for:
Send after instruction in acquisition information, by belong to same tree structure and belong to first degree alternative keywords in same alternative keywords of taking turns in selection and be defined as user's request information.
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