CN105465947A - Air conditioner fault processing method, device and system - Google Patents
Air conditioner fault processing method, device and system Download PDFInfo
- Publication number
- CN105465947A CN105465947A CN201510823938.8A CN201510823938A CN105465947A CN 105465947 A CN105465947 A CN 105465947A CN 201510823938 A CN201510823938 A CN 201510823938A CN 105465947 A CN105465947 A CN 105465947A
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- Prior art keywords
- air
- quick response
- response code
- conditioner set
- remote server
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- 238000003672 processing method Methods 0.000 title claims abstract description 33
- 238000000034 method Methods 0.000 claims abstract description 72
- 230000004044 response Effects 0.000 claims description 134
- 238000004378 air conditioning Methods 0.000 claims description 56
- 238000004891 communication Methods 0.000 claims description 49
- 230000005540 biological transmission Effects 0.000 claims description 11
- 238000012856 packing Methods 0.000 claims description 3
- 230000001276 controlling effect Effects 0.000 description 19
- 230000000875 corresponding effect Effects 0.000 description 11
- 238000009434 installation Methods 0.000 description 6
- 238000013024 troubleshooting Methods 0.000 description 6
- 238000005516 engineering process Methods 0.000 description 4
- 238000012423 maintenance Methods 0.000 description 3
- 230000002596 correlated effect Effects 0.000 description 2
- 230000015556 catabolic process Effects 0.000 description 1
- 238000005057 refrigeration Methods 0.000 description 1
Classifications
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/62—Control or safety arrangements characterised by the type of control or by internal processing, e.g. using fuzzy logic, adaptive control or estimation of values
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/30—Control or safety arrangements for purposes related to the operation of the system, e.g. for safety or monitoring
-
- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F2110/00—Control inputs relating to air properties
-
- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/30—Control or safety arrangements for purposes related to the operation of the system, e.g. for safety or monitoring
- F24F11/32—Responding to malfunctions or emergencies
-
- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/50—Control or safety arrangements characterised by user interfaces or communication
- F24F11/56—Remote control
- F24F11/58—Remote control using Internet communication
Abstract
The invention discloses an air conditioner fault processing method, device and system. The method is applied to a mobile terminal comprising a camera. The method includes the steps that a two-dimension code obtained by scanning a display screen of an air conditioner display panel through the camera is obtained, and the two-dimension code is generated after a controller of the air conditioner display panel determines the operation fault of an air conditioner unit and includes identification information, operation data and fault data of the air conditioner unit; the two-dimension code is sent to a remote server; feedback information which includes a fault processing method and is sent by the remote server is obtained, and the feedback information is received by the remote server and is input after technicians at the end of the remote server analyze the identification information, the operation data and the fault data of the air conditioner unit. A display screen of the mobile terminal is controlled to display the feedback information. The technical scheme of the air conditioner fault processing method is adopted, the feedback information which includes the fault processing method can be obtained by after-sale personnel of the air conditioner unit, and therefore the fault of the air conditioner unit is removed rapidly, and the service experience of a user is effectively improved.
Description
Technical field
The present invention relates to control technology field, particularly relate to a kind of air-condition faults processing method, device and system.
Background technology
Air-conditioning is with performances such as its excellent refrigeration, and receive the popular welcome of people, Application comparison is extensive in daily life.Central air-conditioning is as the one of air-conditioning, and because the feature such as energy-efficient is applied in the occasions such as market widely, be also proposed residential central air conditioning at present gradually, application prospect is relatively good.
In current technology, if Central air-conditioning unit breaks down in running, service data and the fault data of unit can be sent to remote server by the wireless communication module of central air-conditioning, the technical staff of remote server can analyze service data and fault data, provide fault handling method, then feed back to and be correlated with after sale.This wireless communication module general is GPRS (GeneralPacketRadioService, general packet radio service technology) module, and can GPRS module normal transmission data depend on the quality of Mobile phone card communication network signal.
And some Large Central Air Conditioning System units are generally arranged on basement, the communication network signal of basement is poor, when Mobile phone card communication network signal is poor, the service data of Central air-conditioning unit and fault data often cannot be sent to remote server by GPRS module, final being correlated with cannot obtain fault handling method after sale, thus cannot carry out failture evacuation to the Central air-conditioning unit broken down.Therefore, be arranged on Central air-conditioning unit in the not good place of the communication network signal such as basement once break down, existing technical scheme, after sale or Field Force cannot obtain troubleshooting scheme, thus cannot fix a breakdown in time, affect the service experience of user.
Summary of the invention
In view of this, the invention provides a kind of air-condition faults processing method, device and system, the on-the-spot personnel after sale of air-conditioner set can be made in time to obtain the feedback information comprising fault handling method of remote server transmission, enable scene after sale personnel carry out air-conditioner set troubleshooting effort in time, thus effectively promote the service experience of user.
For achieving the above object, the invention provides following technical scheme:
A kind of air-condition faults processing method, described air-conditioning comprises display board, and described display board comprises controller and display screen, and described method is applied to the mobile terminal comprising camera, comprising:
Obtain and scan by described camera the Quick Response Code that described display screen obtains, described Quick Response Code generates by after described controller determination air-conditioner set operation troubles, comprises the identification information of air-conditioner set, service data and fault data;
Described Quick Response Code is sent to remote server;
Obtain the feedback information comprising fault handling method that described remote server sends, described feedback information by described remote server be received from described remote server technical staff the identification information of described air-conditioner set, service data and fault data are analyzed after input;
The display screen controlling described mobile terminal shows described feedback information.
Preferably, described Quick Response Code is:
Described controller is packed the identification information of described air-conditioner set, service data and fault data, the Quick Response Code generated after compressed and encryption.
Preferably, utilize the application software that described mobile terminal is pre-installed, through cordless communication network, described Quick Response Code is sent to described remote server.
Preferably, utilize the application software that described mobile terminal is pre-installed, obtain the described feedback information comprising fault handling method of described remote server transmission through cordless communication network.
A kind of air-condition faults processing method, described air-conditioning comprises display board, and described display board comprises controller and display screen, and described method is applied to described controller, comprising:
Judge whether air-conditioner set breaks down;
If so, the Quick Response Code of the identification information, service data and the fault data that comprise air-conditioner set is generated;
Control described display screen and show described Quick Response Code; Described Quick Response Code, for accepting the scanning of mobile terminal camera, is sent to remote server through described mobile terminal.
Preferably, described generation comprises the Quick Response Code of the identification information of air-conditioner set, service data and fault data, comprising:
To pack the identification information of described air-conditioner set, service data and fault data, after compressed and encryption, generate described Quick Response Code.
Preferably, described generation also comprises before comprising the Quick Response Code of the identification information of air-conditioner set, service data and fault data:
Judge that the identification information of described air-conditioner set, service data and fault data cannot be sent to described remote server by the wireless communication module of air-conditioning.
A kind of air-condition faults processing method, described air-conditioning comprises display board, and described display board comprises controller and display screen, and described method is applied to remote server, comprising:
What mobile terminal receive sent scans by camera the Quick Response Code that described display screen obtains, and described Quick Response Code generates by after described controller determination air-conditioner set operation troubles, comprises the identification information of air-conditioner set, service data and fault data;
The display controlling remote server shows the identification information of described air-conditioner set, service data and fault data;
Receive remote server technical staff and rear input is analyzed to the identification information of described air-conditioner set, service data and fault data, comprise the feedback information of fault handling method;
Described feedback information is sent to described mobile terminal.
Preferably, described Quick Response Code is:
Described controller is packed the identification information of described air-conditioner set, service data and fault data, the Quick Response Code generated after compressed and encryption.
A kind of air-condition faults treating apparatus, described air-conditioning comprises display board, and described display board comprises controller and display screen, and described application of installation, in the mobile terminal comprising camera, comprising:
First acquisition module, scan by described camera the Quick Response Code that described display screen obtains for obtaining, described Quick Response Code generates by after described controller determination air-conditioner set operation troubles, comprises the identification information of air-conditioner set, service data and fault data;
First sending module, for being sent to remote server by described Quick Response Code;
Second acquisition module, for obtaining the feedback information comprising fault handling method that described remote server sends, described feedback information by described remote server be received from described remote server technical staff the identification information of described air-conditioner set, service data and fault data are analyzed after input;
First control module, the display screen for controlling described mobile terminal shows described feedback information.
Preferably, the Quick Response Code that described first acquisition module gets is:
Described controller is packed the identification information of described air-conditioner set, service data and fault data, the Quick Response Code generated after compressed and encryption.
Preferably, described first sending module comprises:
Transmitting element, for the application software utilizing described mobile terminal to pre-install, is sent to described remote server through cordless communication network by described Quick Response Code.
Preferably, described second acquisition module comprises:
Acquiring unit, for the application software utilizing described mobile terminal to pre-install, obtains the described feedback information comprising fault handling method of described remote server transmission through cordless communication network.
A kind of air-condition faults treating apparatus, described air-conditioning comprises display board, and described display board comprises controller and display screen, and described application of installation, in described controller, comprising:
Judge module, for judging whether air-conditioner set breaks down;
Generation module, if broken down for air-conditioner set, generates the Quick Response Code of identification information, service data and the fault data comprising air-conditioner set;
Second control module, shows described Quick Response Code for controlling described display screen; Described Quick Response Code, for accepting the scanning of mobile terminal camera, is sent to remote server through described mobile terminal.
Preferably, described generation module comprises:
Generation unit, for the identification information of described air-conditioner set of packing, service data and fault data, after compressed and encryption, generates described Quick Response Code.
Preferably, also comprise:
Determination module, for judging that the identification information of described air-conditioner set, service data and fault data cannot be sent to described remote server by the wireless communication module of air-conditioning.
A kind of air-condition faults treating apparatus, described air-conditioning comprises display board, and described display board comprises controller and display screen, and described application of installation, in remote server, comprising:
First receiver module, what send for mobile terminal receive scans by camera the Quick Response Code that described display screen obtains, described Quick Response Code generates by after described controller determination air-conditioner set operation troubles, comprises the identification information of air-conditioner set, service data and fault data;
3rd control module, the display for controlling remote server shows the identification information of described air-conditioner set, service data and fault data;
Second receiver module, analyzing rear input for receiving remote server technical staff to the identification information of described air-conditioner set, service data and fault data, comprising the feedback information of fault handling method;
Second sending module, for being sent to described mobile terminal by described feedback information.
Preferably, the Quick Response Code that described first receiver module receives is:
Described controller is packed the identification information of described air-conditioner set, service data and fault data, the Quick Response Code generated after compressed and encryption.
A kind of air-condition faults treatment system, comprising:
Air-conditioning, mobile terminal and remote server;
Described air-conditioning comprises display board, and described display board comprises controller and display screen; Described controller is used for: judge whether air-conditioner set breaks down; If so, the Quick Response Code of the identification information, service data and the fault data that comprise air-conditioner set is generated; Control described display screen and show described Quick Response Code;
Described mobile terminal comprises camera, for: obtain and scan by described camera the Quick Response Code that described display screen obtains; Described Quick Response Code is sent to remote server; Obtain the feedback information comprising fault handling method that described remote server sends; The display screen controlling described mobile terminal shows described feedback information;
Described remote server is used for: what mobile terminal receive sent scans by camera the Quick Response Code that described display screen obtains; The display controlling remote server shows the identification information of described air-conditioner set, service data and fault data; Receive remote server technical staff and rear input is analyzed to the identification information of described air-conditioner set, service data and fault data, comprise the feedback information of fault handling method; Described feedback information is sent to described mobile terminal.
Preferably, described controller generates the Quick Response Code of identification information, service data and the fault data comprising air-conditioner set, comprising:
Described controller is packed the identification information of described air-conditioner set, service data and fault data, after compressed and encryption, generates described Quick Response Code.
Preferably, the operation of described controller also comprises:
Before described generation comprises the Quick Response Code of the identification information of air-conditioner set, service data and fault data, judge that the identification information of described air-conditioner set, service data and fault data cannot be sent to described remote server by the wireless communication module of air-conditioning.
Preferably, described mobile terminal utilizes the application software of prepackage, through cordless communication network, described Quick Response Code is sent to described remote server.
Preferably, described mobile terminal utilizes the application software of prepackage, obtains the described feedback information comprising fault handling method of described remote server transmission through cordless communication network.
Known via above-mentioned technical scheme, compared with prior art, the invention provides a kind of air-condition faults processing method, device and system.Technical scheme provided by the invention, by air-conditioning, mobile terminal and remote server have been worked in coordination with, concrete, described air-conditioning comprises display board, described display board comprises controller and display screen, described controller is used for, judge whether air-conditioner set breaks down, if, generate the identification information comprising air-conditioner set, the Quick Response Code of service data and fault data, control described display screen and show described Quick Response Code, now, the on-the-spot personnel after sale of air-conditioner set are by comprising the described mobile terminal of camera, the display screen of scanning the air-conditioner display panel obtains Quick Response Code, described Quick Response Code is sent to remote server, the Quick Response Code that described remote server mobile terminal receive sends, the display controlling remote server shows the identification information of described air-conditioner set, service data and fault data, receive remote server technical staff to the identification information of described air-conditioner set, service data and fault data carry out analyzing rear input, comprise the feedback information of fault handling method, described feedback information is sent to described mobile terminal, the feedback information comprising fault handling method that remote server described in described acquisition for mobile terminal sends, the display screen controlling described mobile terminal shows described feedback information.Now, the on-the-spot personnel after sale of air-conditioner set by check acquisition for mobile terminal to the feedback information comprising fault handling method, just can carry out the eliminating work to air-conditioner set fault.Therefore, even if some Large Central Air Conditioning System units' installation are in the bad place of the communication network signal such as basement, the wireless communication module causing air-conditioning sometimes cannot in time to remote server reporting fault relevant information time, technical scheme provided by the invention, can by the form of Quick Response Code, mobile terminal is utilized to report to remote server, because mobile terminal is easy to carry, can shift one's position easily to search the good position of communication network signal, therefore, successfully can realize the connection with remote server, the feedback information comprising fault handling method that final acquisition remote server sends, be convenient to air-conditioner set scene after sale personnel check in time and carry out maintenance work.Therefore, apply technical scheme provided by the invention, can make in time air-conditioner set scene after sale personnel carry out air-conditioner set troubleshooting effort, thus effectively promote the service experience of user.
Accompanying drawing explanation
In order to be illustrated more clearly in the embodiment of the present invention or technical scheme of the prior art, be briefly described to the accompanying drawing used required in embodiment or description of the prior art below, apparently, accompanying drawing in the following describes is only embodiments of the invention, for those of ordinary skill in the art, under the prerequisite not paying creative work, other accompanying drawing can also be obtained according to the accompanying drawing provided.
The flow chart of a kind of air-condition faults processing method that Fig. 1 provides for the embodiment of the present invention;
The flow chart of another air-condition faults processing method that Fig. 2 provides for the embodiment of the present invention;
The flow chart of another air-condition faults processing method that Fig. 3 provides for the embodiment of the present invention;
The structure chart of a kind of air-condition faults treating apparatus that Fig. 4 provides for the embodiment of the present invention;
The structure chart of another air-condition faults treating apparatus that Fig. 5 provides for the embodiment of the present invention;
The structure chart of another air-condition faults treating apparatus that Fig. 6 provides for the embodiment of the present invention;
The structure chart of a kind of air-condition faults treatment system that Fig. 7 provides for the embodiment of the present invention.
Detailed description of the invention
Below in conjunction with the accompanying drawing in the embodiment of the present invention, be clearly and completely described the technical scheme in the embodiment of the present invention, obviously, described embodiment is only the present invention's part embodiment, instead of whole embodiments.Based on the embodiment in the present invention, those of ordinary skill in the art, not making the every other embodiment obtained under creative work prerequisite, belong to the scope of protection of the invention.
For enabling above-mentioned purpose of the present invention, feature and advantage become apparent more, and below in conjunction with the drawings and specific embodiments, the present invention is further detailed explanation.
Embodiment one
Refer to Fig. 1, the flow chart of a kind of air-condition faults processing method that Fig. 1 provides for the embodiment of the present invention.Described air-conditioning comprises display board, and described display board comprises controller and display screen, and the air-condition faults processing method that the embodiment of the present invention one provides is applied to the mobile terminal comprising camera, and as shown in Figure 1, the method comprises:
Step S101, obtains and scans by described camera the Quick Response Code that described display screen obtains;
Concrete, described Quick Response Code generates by after described controller determination air-conditioner set operation troubles, comprises the identification information of air-conditioner set, service data and fault data.Optionally, the identification information of described air-conditioner set comprises type ID (Identity, identification number), the bar code of air-conditioner set communications protocol version, mainboard, and the IMEI of the GPRS module to be connected with air-conditioner set (InternationalMobileEquipmentIdentity, the international identification code of mobile device) etc.
Further, in order to ensure the identification information of described air-conditioner set, service data and the security of fault data in transmitting procedure, optionally, described Quick Response Code is:
Described controller is packed the identification information of described air-conditioner set, service data and fault data, the Quick Response Code generated after compressed and encryption.
Step S102, is sent to remote server by described Quick Response Code;
Optionally, utilize the application software that described mobile terminal is pre-installed, through cordless communication network, described Quick Response Code is sent to described remote server.
Step S103, obtains the feedback information comprising fault handling method that described remote server sends;
Concrete, described feedback information by described remote server be received from described remote server technical staff the identification information of described air-conditioner set, service data and fault data are analyzed after input.
Optionally, utilize the application software that described mobile terminal is pre-installed, obtain the described feedback information comprising fault handling method of described remote server transmission through cordless communication network.
Step S104, the display screen controlling described mobile terminal shows described feedback information.
Concrete, the on-the-spot personnel after sale of air-conditioner set, by checking the described feedback information of the display screen display of described mobile terminal, just can be known the fault handling method for air-conditioner set fault, thus keep in repair the air-conditioner set broken down in time.
The technical scheme that the embodiment of the present invention one provides, first mobile terminal obtains the Quick Response Code that the display screen that scans described display board by described camera obtains, described Quick Response Code generates by after described controller determination air-conditioner set operation troubles, comprise the identification information of air-conditioner set, service data and fault data, then described Quick Response Code is sent to remote server, obtain the feedback information comprising fault handling method that described remote server sends, described feedback information is received from described remote server technical staff to the identification information of described air-conditioner set by described remote server, service data and fault data analyze after input, the display screen finally controlling described mobile terminal shows described feedback information.Now, the on-the-spot personnel after sale of air-conditioner set by check acquisition for mobile terminal to the feedback information comprising fault handling method, just can carry out the eliminating work to air-conditioner set fault.Therefore, even if some Large Central Air Conditioning System units' installation are in the bad place of the communication network signal such as basement, the wireless communication module causing air-conditioning sometimes cannot in time to remote server reporting fault relevant information time, the technical scheme that the embodiment of the present invention one provides, can by the form of Quick Response Code, mobile terminal is utilized to report (the identification information of air-conditioner set to remote server, service data and fault data), because mobile terminal is easy to carry, can shift one's position easily to search the good position of communication network signal, therefore, successfully can realize the connection with remote server, the feedback information comprising fault handling method that final acquisition remote server sends, be convenient to air-conditioner set scene after sale personnel check in time and carry out maintenance work.Therefore, apply technical scheme provided by the invention, can make in time air-conditioner set scene after sale personnel carry out air-conditioner set troubleshooting effort, thus effectively promote the service experience of user.
In order to set forth technical scheme provided by the invention more all sidedly, the present invention also provides another one embodiment.
Embodiment two
Refer to Fig. 2, the flow chart of another air-condition faults processing method that Fig. 2 provides for the embodiment of the present invention.Described air-conditioning comprises display board, and described display board comprises controller and display screen, and the air-condition faults processing method that the embodiment of the present invention two provides is applied to described controller, and as shown in Figure 2, the method comprises:
Step S201, judges whether air-conditioner set breaks down;
Concrete, if so, perform step S102, if not, continue to perform described step S201.Optionally, according to the fault cues whether receiving air-conditioner set controller and send, judge whether air-conditioner set breaks down, if receive described fault cues, then determine that air-conditioner set breaks down, otherwise, determine that air-conditioner set does not break down.
Step S202, generates the Quick Response Code of identification information, service data and the fault data comprising air-conditioner set;
Optionally, described step S202 comprises:
To pack the identification information of described air-conditioner set, service data and fault data, after compressed and encryption, generate described Quick Response Code.
Step S203, controls described display screen and shows described Quick Response Code;
Concrete, described Quick Response Code, for accepting the scanning of mobile terminal camera, is sent to remote server through described mobile terminal.
It should be noted that, technical scheme provided by the invention, can implement separately, also can implement in conjunction with existing technical scheme, concrete, if the wireless communication module of air-conditioning can transmit data normally in prior art, namely normally can be connected with remote server, then preferentially by the wireless communication module of air-conditioning, the identification information of air-conditioner set, service data and fault data can be sent to remote server, the technical staff for remote server analyzes, and determines troubleshooting scheme; When the wireless communication module of air-conditioning in prior art cannot transmit data normally, when namely cannot normally be connected with remote server, then perform technical scheme provided by the invention.Now, before described step S202, also should comprise:
Judge that the identification information of described air-conditioner set, service data and fault data cannot be sent to described remote server by the wireless communication module of (that is: by judging, determining) air-conditioning.
In order to set forth technical scheme provided by the invention more all sidedly, the present invention also provides another one embodiment.
Embodiment three
Refer to Fig. 3, the flow chart of another air-condition faults processing method that Fig. 3 provides for the embodiment of the present invention.Described air-conditioning comprises display board, and described display board comprises controller and display screen, and the air-condition faults processing method that the embodiment of the present invention three provides is applied to remote server, and as shown in Figure 3, the method comprises:
Step S301, what mobile terminal receive sent scans by camera the Quick Response Code that described display screen obtains;
Concrete, described Quick Response Code generates by after described controller determination air-conditioner set operation troubles, comprises the identification information of air-conditioner set, service data and fault data.
Further, in order to ensure the identification information of described air-conditioner set, service data and the security of fault data in transmitting procedure, optionally, described Quick Response Code is:
Described controller is packed the identification information of described air-conditioner set, service data and fault data, the Quick Response Code generated after compressed and encryption.
Step S302, the display controlling remote server shows the identification information of described air-conditioner set, service data and fault data;
Concrete, by the identification information determination air-conditioner set communications protocol version of described air-conditioner set, to service data and fault data, resolve according to the agreement corresponding with air-conditioner set communications protocol version preset, by the identification information of air-conditioner set and the data message corresponding with described service data and fault data after resolving, show at the display of remote server.Now, the technical staff of remote server, by the display of remote server, just can check the identification information of described air-conditioner set, service data and fault data.It should be noted that, if Quick Response Code is compressed and the Quick Response Code of generation after encryption, so first need to be decrypted the Quick Response Code received and to decompress.
Step S303, receives remote server technical staff and analyzes rear input to the identification information of described air-conditioner set, service data and fault data, comprise the feedback information of fault handling method;
Concrete, the technical staff of remote server, the identification information of described air-conditioner set, service data and fault data is checked by the display of remote server, and the identification information of described air-conditioner set, service data and fault data are analyzed, obtain the feedback information comprising fault handling method, then by input equipment, the feedback information comprising fault handling method is entered into remote server.
Step S304, is sent to described mobile terminal by described feedback information.
Concrete, by the mode of radio communication, described feedback information is sent to described mobile terminal.
In order to set forth technical scheme provided by the invention more all sidedly, corresponding to the air-condition faults processing method that the embodiment of the present invention one provides, the present invention discloses a kind of air-condition faults treating apparatus.
Refer to Fig. 4, the structure chart of a kind of air-condition faults treating apparatus that Fig. 4 provides for the embodiment of the present invention.Described air-conditioning comprises display board, described display board comprises controller and display screen, and the air-condition faults treating apparatus corresponding with the air-condition faults processing method that the embodiment of the present invention one provides, is applied to the mobile terminal comprising camera, as shown in Figure 4, this device comprises:
First acquisition module 401, scan by described camera the Quick Response Code that described display screen obtains for obtaining, described Quick Response Code generates by after described controller determination air-conditioner set operation troubles, comprises the identification information of air-conditioner set, service data and fault data;
Optionally, the Quick Response Code that described first acquisition module 401 gets is:
Described controller is packed the identification information of described air-conditioner set, service data and fault data, the Quick Response Code generated after compressed and encryption.
First sending module 402, for being sent to remote server by described Quick Response Code;
Optionally, described first sending module 402 comprises:
Transmitting element, for the application software utilizing described mobile terminal to pre-install, is sent to described remote server through cordless communication network by described Quick Response Code.
Second acquisition module 403, for obtaining the feedback information comprising fault handling method that described remote server sends, described feedback information by described remote server be received from described remote server technical staff the identification information of described air-conditioner set, service data and fault data are analyzed after input;
Optionally, described second acquisition module 403 comprises:
Acquiring unit, for the application software utilizing described mobile terminal to pre-install, obtains the described feedback information comprising fault handling method of described remote server transmission through cordless communication network.
First control module 404, the display screen for controlling described mobile terminal shows described feedback information.
Corresponding with the air-condition faults processing method that the embodiment of the present invention two provides, the embodiment of the present invention also provides another air-condition faults treating apparatus.
Refer to Fig. 5, the structure chart of another air-condition faults treating apparatus that Fig. 5 provides for the embodiment of the present invention.Described air-conditioning comprises display board, and described display board comprises controller and display screen, and the air-condition faults treating apparatus corresponding with the air-condition faults processing method that the embodiment of the present invention two provides, is applied to described controller, and as shown in Figure 5, this device comprises:
Judge module 501, for judging whether air-conditioner set breaks down;
Generation module 502, if broken down for air-conditioner set, generates the Quick Response Code of identification information, service data and the fault data comprising air-conditioner set;
Optionally, described generation module 502 comprises:
Generation unit, for the identification information of described air-conditioner set of packing, service data and fault data, after compressed and encryption, generates described Quick Response Code.
Second control module 503, shows described Quick Response Code for controlling described display screen; Described Quick Response Code, for accepting the scanning of mobile terminal camera, is sent to remote server through described mobile terminal.
Concrete, the air-condition faults treating apparatus corresponding with the air-condition faults processing method that the embodiment of the present invention two provides, can also comprise:
Determination module, for judging that the identification information of described air-conditioner set, service data and fault data cannot be sent to described remote server by the wireless communication module of air-conditioning;
Concrete, described judgement, is namely determined by judgement.
Corresponding with the air-condition faults processing method that the embodiment of the present invention three provides, the embodiment of the present invention also provides another air-condition faults treating apparatus.
Refer to Fig. 6, the structure chart of another air-condition faults treating apparatus that Fig. 6 provides for the embodiment of the present invention.Described air-conditioning comprises display board, and described display board comprises controller and display screen, and the air-condition faults treating apparatus corresponding with the air-condition faults processing method that the embodiment of the present invention three provides, is applied to remote server, and as shown in Figure 6, this device comprises:
First receiver module 601, what send for mobile terminal receive scans by camera the Quick Response Code that described display screen obtains, described Quick Response Code generates by after described controller determination air-conditioner set operation troubles, comprises the identification information of air-conditioner set, service data and fault data;
Optionally, the Quick Response Code that described first receiver module 601 receives is:
Described controller is packed the identification information of described air-conditioner set, service data and fault data, the Quick Response Code generated after compressed and encryption.
3rd control module 602, the display for controlling remote server shows the identification information of described air-conditioner set, service data and fault data;
Second receiver module 603, analyzing rear input for receiving remote server technical staff to the identification information of described air-conditioner set, service data and fault data, comprising the feedback information of fault handling method;
Second sending module 604, for being sent to described mobile terminal by described feedback information.
In order to set forth technical scheme provided by the invention more all sidedly, corresponding to the air-condition faults processing method that the embodiment of the present invention provides, the present invention discloses a kind of air-condition faults treatment system.
Refer to Fig. 7, the structure chart of a kind of air-condition faults treatment system that Fig. 7 provides for the embodiment of the present invention.As shown in Figure 7, this system comprises:
Air-conditioning 701, mobile terminal 702 and remote server 703;
Described air-conditioning comprises display board 7011, and described display board comprises controller and display screen; Described controller is used for: judge whether air-conditioner set breaks down; If so, the Quick Response Code of the identification information, service data and the fault data that comprise air-conditioner set is generated; Control described display screen and show described Quick Response Code;
Described mobile terminal 702 comprises camera, for: obtain and scan by described camera the Quick Response Code that described display screen obtains; Described Quick Response Code is sent to remote server; Obtain the feedback information comprising fault handling method that described remote server sends; The display screen controlling described mobile terminal shows described feedback information;
What described remote server 703 sent for: mobile terminal receive scans by camera the Quick Response Code that described display screen obtains; The display controlling remote server shows the identification information of described air-conditioner set, service data and fault data; Receive remote server technical staff and rear input is analyzed to the identification information of described air-conditioner set, service data and fault data, comprise the feedback information of fault handling method; Described feedback information is sent to described mobile terminal.
Optionally, the air-condition faults treatment system that the embodiment of the present invention provides, described controller generates the Quick Response Code of identification information, service data and the fault data comprising air-conditioner set, comprising:
Described controller is packed the identification information of described air-conditioner set, service data and fault data, after compressed and encryption, generates described Quick Response Code.
Optionally, the air-condition faults treatment system that the embodiment of the present invention provides, the operation of described controller also comprises:
Before described generation comprises the Quick Response Code of the identification information of air-conditioner set, service data and fault data, judge that the identification information of described air-conditioner set, service data and fault data cannot be sent to described remote server by the wireless communication module of air-conditioning.
Optionally, the air-condition faults treatment system that the embodiment of the present invention provides, described mobile terminal 702 utilizes the application software of prepackage, through cordless communication network, described Quick Response Code is sent to described remote server 703.
Optionally, the air-condition faults treatment system that the embodiment of the present invention provides, described mobile terminal 702 utilizes the application software of prepackage, obtains the described feedback information comprising fault handling method of described remote server 703 transmission through cordless communication network.
Optionally, the technical scheme that the embodiment of the present invention provides, described mobile terminal is smart mobile phone, or panel computer etc.
Known via above-mentioned technical scheme, compared with prior art, the invention provides a kind of air-condition faults processing method, device and system.Technical scheme provided by the invention, by air-conditioning, mobile terminal and remote server have been worked in coordination with, concrete, described air-conditioning comprises display board, described display board comprises controller and display screen, described controller is used for, judge whether air-conditioner set breaks down, if, generate the identification information comprising air-conditioner set, the Quick Response Code of service data and fault data, control described display screen and show described Quick Response Code, now, the on-the-spot personnel after sale of air-conditioner set are by comprising the described mobile terminal of camera, the display screen of scanning the air-conditioner display panel obtains Quick Response Code, described Quick Response Code is sent to remote server, the Quick Response Code that described remote server mobile terminal receive sends, the display controlling remote server shows the identification information of described air-conditioner set, service data and fault data, receive remote server technical staff to the identification information of described air-conditioner set, service data and fault data carry out analyzing rear input, comprise the feedback information of fault handling method, described feedback information is sent to described mobile terminal, the feedback information comprising fault handling method that remote server described in described acquisition for mobile terminal sends, the display screen controlling described mobile terminal shows described feedback information.Now, the on-the-spot personnel after sale of air-conditioner set by check acquisition for mobile terminal to the feedback information comprising fault handling method, just can carry out the eliminating work to air-conditioner set fault.Therefore, even if some Large Central Air Conditioning System units' installation are in the bad place of the communication network signal such as basement, the wireless communication module causing air-conditioning sometimes cannot in time to remote server reporting fault relevant information time, technical scheme provided by the invention, can by the form of Quick Response Code, mobile terminal is utilized to report to remote server, because mobile terminal is easy to carry, can shift one's position easily to search the good position of communication network signal, therefore, successfully can realize the connection with remote server, the feedback information comprising fault handling method that final acquisition remote server sends, be convenient to air-conditioner set scene after sale personnel check in time and carry out maintenance work.Therefore, apply technical scheme provided by the invention, can make in time air-conditioner set scene after sale personnel carry out air-conditioner set troubleshooting effort, thus effectively promote the service experience of user.
Finally, also it should be noted that, in this article, the such as relational terms of first and second grades and so on is only used for an entity or operation to separate with another entity or operating space, and not necessarily requires or imply the relation that there is any this reality between these entities or operation or sequentially.And, term " comprises ", " comprising " or its any other variant are intended to contain comprising of nonexcludability, thus make to comprise the process of a series of key element, method, article or equipment and not only comprise those key elements, but also comprise other key elements clearly do not listed, or also comprise by the intrinsic key element of this process, method, article or equipment.When not more restrictions, the key element limited by statement " comprising ... ", and be not precluded within process, method, article or the equipment comprising described key element and also there is other identical element.
In this description, each embodiment adopts the mode of going forward one by one to describe, and what each embodiment stressed is the difference with other embodiments, between each embodiment identical similar portion mutually see.For device disclosed in embodiment and system, because it is corresponding with method part disclosed in embodiment, so description is fairly simple, relevant part illustrates see method part.
The software module that the method described in conjunction with embodiment disclosed herein or the step of algorithm can directly use hardware, processor to perform, or the combination of the two is implemented.Software module can be placed in the storage medium of other form any known in random access memory (RAM), internal memory, read-only storage (ROM), electrically programmable ROM, electrically erasable ROM, register, hard disk, moveable magnetic disc, CD-ROM or technical field.
To the above-mentioned explanation of the disclosed embodiments, professional and technical personnel in the field are realized or uses the present invention.To be apparent for those skilled in the art to the multiple amendment of these embodiments, General Principle as defined herein can without departing from the spirit or scope of the present invention, realize in other embodiments.Therefore, the present invention can not be restricted to these embodiments shown in this article, but will meet the widest scope consistent with principle disclosed herein and features of novelty.
Claims (23)
1. an air-condition faults processing method, described air-conditioning comprises display board, and described display board comprises controller and display screen, it is characterized in that, is applied to the mobile terminal comprising camera, and described method comprises:
Obtain and scan by described camera the Quick Response Code that described display screen obtains, described Quick Response Code generates by after described controller determination air-conditioner set operation troubles, comprises the identification information of air-conditioner set, service data and fault data;
Described Quick Response Code is sent to remote server;
Obtain the feedback information comprising fault handling method that described remote server sends, described feedback information by described remote server be received from described remote server technical staff the identification information of described air-conditioner set, service data and fault data are analyzed after input;
The display screen controlling described mobile terminal shows described feedback information.
2. method according to claim 1, is characterized in that, described Quick Response Code is:
Described controller is packed the identification information of described air-conditioner set, service data and fault data, the Quick Response Code generated after compressed and encryption.
3. method according to claim 1, is characterized in that, utilizes the application software that described mobile terminal is pre-installed, and through cordless communication network, described Quick Response Code is sent to described remote server.
4. method according to claim 1, is characterized in that, utilizes the application software that described mobile terminal is pre-installed, and obtains the described feedback information comprising fault handling method of described remote server transmission through cordless communication network.
5. an air-condition faults processing method, described air-conditioning comprises display board, and described display board comprises controller and display screen, it is characterized in that, is applied to described controller, and described method comprises:
Judge whether air-conditioner set breaks down;
If so, the Quick Response Code of the identification information, service data and the fault data that comprise air-conditioner set is generated;
Control described display screen and show described Quick Response Code; Described Quick Response Code, for accepting the scanning of mobile terminal camera, is sent to remote server through described mobile terminal.
6. method according to claim 5, is characterized in that, described generation comprises the Quick Response Code of the identification information of air-conditioner set, service data and fault data, comprising:
To pack the identification information of described air-conditioner set, service data and fault data, after compressed and encryption, generate described Quick Response Code.
7. method according to claim 5, is characterized in that, described generation also comprises before comprising the Quick Response Code of the identification information of air-conditioner set, service data and fault data:
Judge that the identification information of described air-conditioner set, service data and fault data cannot be sent to described remote server by the wireless communication module of air-conditioning.
8. an air-condition faults processing method, described air-conditioning comprises display board, and described display board comprises controller and display screen, it is characterized in that, is applied to remote server, and described method comprises:
What mobile terminal receive sent scans by camera the Quick Response Code that described display screen obtains, and described Quick Response Code generates by after described controller determination air-conditioner set operation troubles, comprises the identification information of air-conditioner set, service data and fault data;
The display controlling remote server shows the identification information of described air-conditioner set, service data and fault data;
Receive remote server technical staff and rear input is analyzed to the identification information of described air-conditioner set, service data and fault data, comprise the feedback information of fault handling method;
Described feedback information is sent to described mobile terminal.
9. method according to claim 8, is characterized in that, described Quick Response Code is:
Described controller is packed the identification information of described air-conditioner set, service data and fault data, the Quick Response Code generated after compressed and encryption.
10. an air-condition faults treating apparatus, described air-conditioning comprises display board, and described display board comprises controller and display screen, it is characterized in that, is applied to the mobile terminal comprising camera, and described device comprises:
First acquisition module, scan by described camera the Quick Response Code that described display screen obtains for obtaining, described Quick Response Code generates by after described controller determination air-conditioner set operation troubles, comprises the identification information of air-conditioner set, service data and fault data;
First sending module, for being sent to remote server by described Quick Response Code;
Second acquisition module, for obtaining the feedback information comprising fault handling method that described remote server sends, described feedback information by described remote server be received from described remote server technical staff the identification information of described air-conditioner set, service data and fault data are analyzed after input;
First control module, the display screen for controlling described mobile terminal shows described feedback information.
11. devices according to claim 10, is characterized in that, the Quick Response Code that described first acquisition module gets is:
Described controller is packed the identification information of described air-conditioner set, service data and fault data, the Quick Response Code generated after compressed and encryption.
12. devices according to claim 10, is characterized in that, described first sending module comprises:
Transmitting element, for the application software utilizing described mobile terminal to pre-install, is sent to described remote server through cordless communication network by described Quick Response Code.
13. devices according to claim 10, is characterized in that, described second acquisition module comprises:
Acquiring unit, for the application software utilizing described mobile terminal to pre-install, obtains the described feedback information comprising fault handling method of described remote server transmission through cordless communication network.
14. 1 kinds of air-condition faults treating apparatus, described air-conditioning comprises display board, and described display board comprises controller and display screen, it is characterized in that, is applied to described controller, and described device comprises:
Judge module, for judging whether air-conditioner set breaks down;
Generation module, if broken down for air-conditioner set, generates the Quick Response Code of identification information, service data and the fault data comprising air-conditioner set;
Second control module, shows described Quick Response Code for controlling described display screen; Described Quick Response Code, for accepting the scanning of mobile terminal camera, is sent to remote server through described mobile terminal.
15. devices according to claim 14, is characterized in that, described generation module comprises:
Generation unit, for the identification information of described air-conditioner set of packing, service data and fault data, after compressed and encryption, generates described Quick Response Code.
16. devices according to claim 14, is characterized in that, also comprise:
Determination module, for judging that the identification information of described air-conditioner set, service data and fault data cannot be sent to described remote server by the wireless communication module of air-conditioning.
17. 1 kinds of air-condition faults treating apparatus, described air-conditioning comprises display board, and described display board comprises controller and display screen, it is characterized in that, is applied to remote server, and described device comprises:
First receiver module, what send for mobile terminal receive scans by camera the Quick Response Code that described display screen obtains, described Quick Response Code generates by after described controller determination air-conditioner set operation troubles, comprises the identification information of air-conditioner set, service data and fault data;
3rd control module, the display for controlling remote server shows the identification information of described air-conditioner set, service data and fault data;
Second receiver module, analyzing rear input for receiving remote server technical staff to the identification information of described air-conditioner set, service data and fault data, comprising the feedback information of fault handling method;
Second sending module, for being sent to described mobile terminal by described feedback information.
18. devices according to claim 17, is characterized in that, the Quick Response Code that described first receiver module receives is:
Described controller is packed the identification information of described air-conditioner set, service data and fault data, the Quick Response Code generated after compressed and encryption.
19. 1 kinds of air-condition faults treatment systems, is characterized in that, comprising:
Air-conditioning, mobile terminal and remote server;
Described air-conditioning comprises display board, and described display board comprises controller and display screen; Described controller is used for: judge whether air-conditioner set breaks down; If so, the Quick Response Code of the identification information, service data and the fault data that comprise air-conditioner set is generated; Control described display screen and show described Quick Response Code;
Described mobile terminal comprises camera, for: obtain and scan by described camera the Quick Response Code that described display screen obtains; Described Quick Response Code is sent to remote server; Obtain the feedback information comprising fault handling method that described remote server sends; The display screen controlling described mobile terminal shows described feedback information;
Described remote server is used for: what mobile terminal receive sent scans by camera the Quick Response Code that described display screen obtains; The display controlling remote server shows the identification information of described air-conditioner set, service data and fault data; Receive remote server technical staff and rear input is analyzed to the identification information of described air-conditioner set, service data and fault data, comprise the feedback information of fault handling method; Described feedback information is sent to described mobile terminal.
20. systems according to claim 19, is characterized in that, described controller generates the Quick Response Code of identification information, service data and the fault data comprising air-conditioner set, comprising:
Described controller is packed the identification information of described air-conditioner set, service data and fault data, after compressed and encryption, generates described Quick Response Code.
21. systems according to claim 19, is characterized in that, the operation of described controller also comprises:
Before described generation comprises the Quick Response Code of the identification information of air-conditioner set, service data and fault data, judge that the identification information of described air-conditioner set, service data and fault data cannot be sent to described remote server by the wireless communication module of air-conditioning.
22. systems according to claim 19, is characterized in that, described mobile terminal utilizes the application software of prepackage, through cordless communication network, described Quick Response Code is sent to described remote server.
23. systems according to claim 19, is characterized in that, described mobile terminal utilizes the application software of prepackage, obtain the described feedback information comprising fault handling method of described remote server transmission through cordless communication network.
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