CN105389675A

CN105389675A - Business process management system

Info

Publication number: CN105389675A
Application number: CN201510977889.3A
Authority: CN
Inventors: 孙凌霄
Original assignee: Beijing Antuo Software Technology Co Ltd
Current assignee: Beijing Antuo Software Technology Co Ltd
Priority date: 2015-12-23
Filing date: 2015-12-23
Publication date: 2016-03-09

Abstract

The invention relates to a business process management system. The business process management system comprises an event management device, a change management device, a task scheduling device, a problem management device, a release management device and a knowledge base management device; the event management device is used for distinguishing events in a business process into corresponding processing levels according to an event preference strategy, recording processing data and event field data, and continuously storing the data in corresponding process support databases; the change management device is used for changing an event process according to a standardization strategy, testing the event process to form corresponding configuration data, and continuously storing the event process and the configuration data in the corresponding process support databases; and the problem management device is used for forming a problem simulation process according to the event field data, tracking errors, providing an event solving reference process, and continuously storing the simulation process and the result data in the corresponding process support databases. Because resources are pre-arranged and reasonably scheduled, various resources required in an operation and maintenance operation can be prepared in advance and deployed reasonably.

Description

Business process management system

Technical field

The present invention relates to a kind of conservation of resources system architecture, particularly relate to the run duration maintenance system structure of a kind of hardware resource and software resource.

Background technology

Informatization develop rapidly cause the equipment in network and class of business various, the degree of dependence of IT (business) system to software and hardware resources is also more and more tightr, any fluctuation of various resource in operation system, all can directly have influence in normally the carrying out of every business.The main cause of resource fluctuations is caused to comprise:

1, equipment is various, and distribution is wide, and cannot carry out unifying effective management, fault removal efficiency is low; Plant asset management, to information technoloy equipment from networking, use, patrol and examine, safeguard, change, logout, the aspect such as to scrap and cannot carry out comprehensive accurate supervision.

2, be short of the configuration management to operation system and system service software, safety guarantee is poor; The management of shortcoming software resource, lacks unified management to the software resource of existing common software, operation system.

3, localizing faults entirety network and running situation cannot be controlled timely and accurately; Lack comprehensive monitoring management, IT infrastructure global monitoring cannot be realized, the healthy running status of whole IT system and corresponding alarm cannot be grasped in real time.

4, affect by controling mechanism, lack unified O&M application process entrance, process progress queries interface, unique interface can not be provided for IT managerial personnel and IT client access, the integrated of operation flow and Service Management base frame cannot be promoted.

Above deficiency, causes, to a maintenance Results of core business system, being short of the management and control to process.For operation system, operation flow, the software and hardware resources of business procedure fragment, business association all can not effectively supervise and coordinate, and system maintenance level is fallen behind, cannot adapt to the fast development of operation system.

In prior art, the operation flow of operation system is made up of operation flow usually, operation flow is by the usability of program fragments of being correlated with and support corresponding hardware resource and software resource form, and the operation flow coordination software resource that usability of program fragments is formed and hardware resource complete various control procedure by the strategy of necessity, realize business objective.Hardware resource can be subdivided into dissimilar and different topological structure unit or parts, and software resource can store the forms such as proprietary protocol, policy library, function library, protocol frame and type stack and embody based on database.In the process of operation flow, by carrying out coordination that is synchronous or that continue, control and monitoring to the utilization of these resources and allotment, all likely form the enclosed structure with good effect, ensure the Effec-tive Function of operation system.

Summary of the invention

The object of this invention is to provide a kind of business process management system, solve the technical matters in operation system, the request of resource and distribution being lacked to omnidistance United Dispatching and control.

Business process management system of the present invention, comprises incident management device, change management device, plan target device, issue management device, distribution management device, knowledge base management device, wherein:

Incident management device, for the event zone in operation flow being divided into respective handling grade according to event preference strategy, recording processing data and love scene data, by data persistence stored in corresponding flow process supporting database;

Change management device, for according to Standardization Strategies, changes event flow process, test event flow process, forms corresponding configuration data, continues event flow process and configuration data stored in corresponding flow process supporting database;

Plan target device, for preset operation flow being performed or issue according to event preference strategy, continues feedback data stored in corresponding flow process supporting database;

Issue management device, for forming problem simulation process according to love scene data, trail-and-error, provides the reference process that event solves, and continues simulation process and result data stored in corresponding flow process supporting database;

Distribution management device, for according to publishing policy, issues stable usability of program fragments, business event, operation flow, by each difference in version data persistence stored in corresponding flow process supporting database;

Knowledge base management device, for according to conclusion strategy, forms technical theme data, by technical theme data persistence stored in corresponding flow process supporting database by the findings data in operation flow.

Flow process supporting database, for providing data processing policy, continuing all kinds of process findings data that preservation event is relevant, receiving the request of data of linked database.

Described incident management device comprises network event and divides kind processing device, security incident association filtration unit, application event task dispensing device and the first data forwarding device, wherein:

Network event divides kind processing device, for obtaining corresponding event classification policy, type, the grade of Mk system event and utilize resource, form event identification data, and event identification data is forwarded corresponding flow process supported data library storage, forward aftertreatment device;

Security incident association filtration unit, for obtaining corresponding event classification policy, marking type, the grade of security incident and utilizing resource, forming event identification data, and event identification data is forwarded corresponding flow process supported data library storage, forward aftertreatment device;

Application event task dispensing device, for obtaining corresponding event classification policy, marking type, the grade of customer incident and utilizing resource, forming event identification data, and event identification data is forwarded corresponding flow process supported data library storage, forward aftertreatment device;

First data forwarding device, for according to the Forward-reques for the treatment of apparatus to aftertreatment device or corresponding flow process supporting database forwarding data.

Described change management device comprises changing evaluates treating apparatus, change security strategy treating apparatus, demand change treating apparatus, software test treating apparatus, software defect positioning treatment apparatus, configuration change treating apparatus and the 3rd data forwarding device, wherein:

Change evaluation treating apparatus, for obtaining corresponding assessment strategy, problem data being assessed, forming the routine plan data for problem data, and by corresponding for routine plan data retransmission flow process supported data library storage, forward aftertreatment device;

Change security strategy treating apparatus, for according to routine plan data and corresponding security strategy, adjust the safe procedures data of security incident, and by corresponding for safe procedures data retransmission flow process supported data library storage, forward aftertreatment device;

Demand changes treating apparatus, for according to routine plan data, safe procedures data and business game, forms operation flow, and operation flow is forwarded corresponding flow process supported data library storage, forward aftertreatment device;

Software test treating apparatus, for obtaining corresponding business game, carrying out emulation testing to the operation flow formed, forming emulated data, and emulated data being forwarded corresponding flow process supported data library storage, forward aftertreatment device;

Software defect positioning treatment apparatus, for obtaining corresponding business game, confirms the software defect data of operation flow by emulated data, and by corresponding for software defect data retransmission flow process supported data library storage, forwards aftertreatment device;

Configuration change treating apparatus, for obtaining corresponding business game, according to software defect data adaptation operation flow, being formed and revising configuration data, and correction configuration data being forwarded corresponding flow process supported data library storage, forward aftertreatment device;

3rd data forwarding device, for according to the Forward-reques for the treatment of apparatus to aftertreatment device or corresponding flow process supporting database forwarding data.

Described plan target device to comprise between axle treating apparatus task time, task processed device and the 4th data forwarding device in processed device, task, wherein:

Axle treating apparatus, for obtaining corresponding planning strategy, to be ranked time interval in conjunction with operation flow determination task, to form uniform task order data task time, by corresponding for task order data retransmission flow process supported data library storage, forwarded aftertreatment device;

Processed device between task, for obtaining corresponding planning strategy, according to operation flow resource utilization, alphabetic data between adjustment task, by corresponding for task order data retransmission flow process supported data library storage, forwards aftertreatment device;

Processed device in task, for obtaining corresponding planning strategy, according to operation flow resource utilization, alphabetic data in adjustment task, by corresponding for task order data retransmission flow process supported data library storage, forwards aftertreatment device;

4th data forwarding device, for according to the Forward-reques for the treatment of apparatus to aftertreatment device or corresponding flow process supporting database forwarding data.

Described issue management device comprises initiatively issue handling device, safety problem treating apparatus, software defect tracking processing apparatus and the second data forwarding device, wherein:

Initiatively issue handling device, for receiving corresponding system problem code, the knowledge base fragment obtaining coupling forms system answer data; For receiving corresponding system problem code, forming system problem data, answer data or problem data being forwarded corresponding flow process supported data library storage, forward aftertreatment device;

Safety problem treating apparatus, for receiving corresponding safety problem code, the knowledge base fragment obtaining coupling forms Subsequent secure flow data; For receiving corresponding safety problem code, forming safety problem data, by safe procedures data or safety problem data retransmission corresponding flow process supported data library storage, forwarding aftertreatment device;

Software defect tracking processing apparatus, for receiving corresponding customer problem code, the knowledge base fragment obtaining coupling forms subsequent user flow data; For receiving corresponding customer problem code, forming customer problem data, by user's flow data or customer problem data retransmission corresponding flow process supported data library storage, forwarding aftertreatment device;

Second data forwarding device, for according to the Forward-reques for the treatment of apparatus to aftertreatment device or corresponding flow process supporting database forwarding data.

Described distribution management device comprises pre-release processing device, signature release processing device, upgrades release processing device and the 5th data forwarding device, wherein:

Pre-release processing device, for obtaining corresponding publishing policy, the complete routine of the security certificate of the operation flow of operation flow is formed distributing data encapsulation, complete routine data encapsulation is forwarded corresponding flow process supported data library storage, forward aftertreatment device;

Signature release processing device, for obtaining corresponding publishing policy, carrying out security certificate and forming authorization data, authorization data being forwarded corresponding flow process supported data library storage, forwarding aftertreatment device by the complete routine of the operation flow of operation flow;

Upgrade release processing device, for obtaining corresponding publishing policy, the usability of program fragments of operation flow being carried out security certificate, forming distributing data encapsulation, by the distributing data encapsulate forwarded corresponding flow process supported data library storage of usability of program fragments, forward aftertreatment device;

5th data forwarding device, for according to the Forward-reques for the treatment of apparatus to aftertreatment device or corresponding flow process supporting database forwarding data.

Described knowledge base management device comprises software merit rating knowledge base, riskless asset knowledge base, terminal wealth knowledge base and the 6th data forwarding device, wherein:

Software merit rating knowledge base, for obtaining corresponding problem code, provides corresponding software merit rating strategy, configuration data, receives the more new data corresponding with problem code, continues stored in corresponding flow process supported data library storage, forwards aftertreatment device;

Riskless asset knowledge base, for obtaining corresponding problem code, provides corresponding software security strategy, security configuration data, receives the renewal secure data corresponding with problem code, continues stored in corresponding flow process supported data library storage, forwards aftertreatment device;

Terminal wealth knowledge base, for obtaining corresponding problem code, provides corresponding hardware configuration strategy, hardware configuration data, receives the renewal hardware data corresponding with problem code, continues stored in corresponding flow process supported data library storage, forwards aftertreatment device;

6th data forwarding device, for according to the Forward-reques for the treatment of apparatus to aftertreatment device or corresponding flow process supporting database forwarding data.

Business process management system of the present invention, by the presetting of resource, rational management, accomplishes to guarantee that the various resources required for O&M process are prepared and rational allocation in advance, thus ensures carrying out smoothly of O&M process.

Accompanying drawing explanation

Fig. 1 is the structural representation of IT system operation management system of the present invention;

Fig. 2 is the structural representation of the monitoring management system of IT system operation management system of the present invention;

Fig. 3 is the structural representation of the host monitor device of monitoring management system of the present invention;

Fig. 4 is the structural representation of the application supervising device of monitoring management system of the present invention;

Fig. 5 is the structural representation of the fault warning device of monitoring management system of the present invention;

Fig. 6 is the structural representation of the network monitoring apparatus of monitoring management system of the present invention;

Fig. 7 is the structural representation of the environmental monitoring installation of monitoring management system of the present invention;

Fig. 8 is the structural representation of the automatic discovery device of monitoring management system of the present invention;

Fig. 9 is the structure schematic diagram of the asset management system of IT system operation management system of the present invention;

Figure 10 is the structural representation of the classification configurations device of the asset management system of the present invention;

Figure 11 is the structural representation that the assets of the asset management system of the present invention appraise and decide device;

Figure 12 is the structural representation of the expansion demonstration device of the asset management system of the present invention;

Figure 13 is the structural representation of the information collecting device of the asset management system of the present invention;

Figure 14 is the structural representation of the account management devices of the asset management system of the present invention;

Figure 15 is the structural representation of the statistical study device of the asset management system of the present invention;

Figure 16 is the structural representation of the process management system of IT system operation management system of the present invention;

Figure 17 is the structural representation of the incident management device of process management system of the present invention;

Figure 18 is the structural representation of the change management device of process management system of the present invention;

Figure 19 is the structural representation of the plan target device of process management system of the present invention;

Figure 20 is the structural representation of the issue management device of process management system of the present invention;

Figure 21 is the structural representation of the distribution management device of process management system of the present invention;

Figure 22 is the structural representation of the knowledge base management device of process management system of the present invention;

Figure 23 is the structural representation of the safety control system of IT system operation management system of the present invention;

Figure 24 is the structural representation of the Security alert device of safety control system of the present invention;

Figure 25 is the structural representation of the access control apparatus of safety control system of the present invention;

Figure 26 is the structural representation of the log management apparatus of safety control system of the present invention.

Embodiment

Below in conjunction with accompanying drawing, the specific embodiment of the present invention is described in detail.

As shown in Figure 1, the present embodiment comprises monitoring management system 001, the asset management system 002, process management system 003 and safety control system 004, wherein:

Monitoring management system 001, for carrying out Real-Time Monitoring to software handling property, calculation resources, storage resources, networked communication resource and the environmental resource in system, according to monitoring policy and warning strategies, grade alarm is set, the total amount change of respective resources in real-time monitoring system, by obtaining control data or control strategy in associated databases, by the duration data of acquisition stored in associated databases;

The asset management system 002, for locating in real time the hardware resource composition in system and software resource composition and add up, gather the number change data of resource composition and the change in location data of resource composition, gather the using state data of resource composition, the graphical interactive controlling of formative dynamics and statistical study, by obtaining control data or control strategy in associated databases, by the duration data of acquisition stored in associated databases;

Process management system 003, business model for providing system arranges parallel monitoring node and Controlling vertex, corresponding state of a control is obtained in operation flow, complete corresponding control procedure, carry out the scheduling of operation flow, by obtaining control data or control strategy in associated databases, by the duration data of acquisition stored in associated databases, in associated databases, form the accumulation data of respective streams process control and model modification;

Safety control system 004, operation flow for providing system provides unified security control process, the authentication grade of differentiation is provided by unified authentication interface, the action scope of service control flow process, the state of record traffic flow process, certification and the action scope data of operation flow are obtained, by the state of the operation flow of acquisition stored in associated databases by associated databases.

IT system operation management system in the present embodiment, can carry out lifecycle management to information technoloy equipment, from networking, use, patrol and examine, safeguard, change, logout, scraps Life cycle and manages, set up complete information technoloy equipment machine account.According to business model, carry out normalized by definition in advance, form the production plan of standard, by unified safety program, thus realize the standardization of IT assets/device fabrication operation.Operate in strict accordance with predefined standardization flow process in O&M process, realize the monitoring of managerial personnel to O&M vocational work process by unified workflow monitoring platform.By the presetting of resource, rational management, accomplish to guarantee that the various resources required for O&M process are prepared and rational allocation in advance, thus ensure carrying out smoothly of O&M process.

As shown in Figure 2, the monitoring management system 001 of the present embodiment comprises host monitor device 011, application data base supervising device 012, fault warning device 013, network monitoring apparatus 014, environmental monitoring installation 015 and automatically finds device 016, wherein:

Host monitor device 011, for the performance state according to all kinds of main frame of monitoring strategies continuous collecting or server, continues stored in corresponding monitor database 017;

Application data base supervising device 012, for the database performance state formed according to each operation flow of monitoring strategies continuous collecting, continues stored in corresponding monitor database 017;

Fault warning device 013, for exceeding the alarm status of all kinds of metrics-thresholds according to monitoring strategies continuous collecting, continues stored in corresponding monitor database 017;

Network monitoring apparatus 014, for the performance state according to monitoring strategies continuous collecting various types of communication link, continues stored in corresponding monitor database 017;

Environmental monitoring installation 015, for the ambient condition according to all kinds of machine room of monitoring strategies continuous collecting or rack, continues stored in corresponding monitor database 017;

Automatic discovery device 016, for the formation variable condition according to monitoring strategies continuous collecting system, continues stored in corresponding monitor database 017.

The monitoring management system 001 of the present embodiment is by the system index granulating of the software and hardware of operation system composition formation, and form multifarious monitoring unit and monitoring type, the control and management for operation flow provides the basis for estimation on basis.

Monitor database 017, for providing monitoring strategies, continuing all kinds of monitor datas that preservation event is relevant, receiving the request of data of linked database.

As shown in Figure 3, host monitor device 011 comprises processor resource feedback assembly 111, disk resource feedback assembly 112, memory source feedback assembly 113, system journal feedback assembly 114 and first Object Request Broker's device 115, wherein:

Processor resource feedback assembly 111, for obtaining corresponding monitoring strategies, by Object Broker Request processor resource state, continues stored in corresponding monitor database 017 after Acquisition Processor resource status;

Disk resource feedback assembly 112, for obtaining corresponding monitoring strategies, by Object Broker Request disk resource state, continues stored in corresponding monitor database 017 after gathering disk resource state;

Memory source feedback assembly 113, for obtaining corresponding monitoring strategies, by Object Broker Request internal memory or cache resources state, continues stored in corresponding monitor database 017 after gathering correspondence memory resource status;

System journal feedback assembly 114, for obtaining corresponding monitoring strategies, by Object Broker Request operating-system resources state, continues stored in corresponding monitor database 017 after acquisition operations system resource state;

First Object Request Broker's device 115, for obtaining corresponding Object Request Broker example, forms the object accesses passage between correspondence system.

As shown in Figure 4, application data base supervising device 012 comprises database file system feedback assembly 121, storage space of database feedback assembly 122, table space utilization rate feedback assembly 123, database journal space feedback device 124, database configuration feedback assembly 125, Database lock resource feedback assembly 126, database process feedback assembly 127, database process memory feedback device 128 and second Object Request Broker's device 129, wherein:

Database file system feedback assembly 121, for obtaining corresponding monitoring strategies, by Object Broker Request application data base resource status, continues stored in corresponding monitor database 017 after acquisition applications database resource state;

Storage space of database feedback assembly 122, obtains corresponding monitoring strategies, by Object Broker Request application data base storage space resource status, continues stored in corresponding monitor database 017 after acquisition applications database storage space state;

Table space utilization rate feedback assembly 123, obtains corresponding monitoring strategies, by Object Broker Request application data base table space resource status, continues stored in corresponding monitor database 017 after acquisition applications database table space resources state;

Database journal space feedback device 124, obtains corresponding monitoring strategies, by Object Broker Request application data base log space resource status, continues stored in corresponding monitor database 017 after acquisition applications database journal space resources state;

Database configuration feedback assembly 125, obtains corresponding monitoring strategies, by Object Broker Request application data base resource allocation state, continues stored in corresponding monitor database 017 after acquisition applications database configuration resource status;

Database lock resource feedback assembly 126, obtains corresponding monitoring strategies, by Object Broker Request application data base lock resource allocation state, continues stored in corresponding monitor database 017 after acquisition applications Database lock resource allocation state;

Database process feedback assembly 127, obtains corresponding monitoring strategies, by Object Broker Request application data base process resource state, continues stored in corresponding monitor database 017 after acquisition applications database process resource status;

Database process memory feedback device 128, obtains corresponding monitoring strategies, by Object Broker Request application data base proceeding internal memory resource status, continues stored in corresponding monitor database 017 after acquisition applications database process memory source state;

Second Object Request Broker's device 129, for obtaining corresponding Object Request Broker example, forms the object accesses passage between correspondence system.

As shown in Figure 5, fault warning device 013 comprises total generic failure feedback assembly 131, catastrophic failure feedback assembly 132, system failure feedback assembly 133 and the 3rd Object Request Broker's device 134, wherein:

Total generic failure feedback assembly 131, for obtaining corresponding monitoring strategies, by the senior application alarm status in Object Broker Request heterogeneous system, continues stored in corresponding monitor database 017 after gathering senior application alarm status; Senior application alarm status normally system process triggers;

Catastrophic failure feedback assembly 132, for obtaining corresponding monitoring strategies, by the rudimentary application alarm status in Object Broker Request heterogeneous system, continues stored in corresponding monitor database 017 after gathering rudimentary application alarm status; Rudimentary application alarm status normally hardware trigger;

System failure feedback assembly 133, for obtaining corresponding monitoring strategies, by the system bottom alarm status in Object Broker Request heterogeneous system, continues stored in corresponding monitor database 017 after acquisition system bottom alarm status;

3rd Object Request Broker's device 134, for obtaining corresponding Object Request Broker example, forms the object accesses passage between correspondence system.

As shown in Figure 6, network monitoring apparatus 014 comprises network topology feedback assembly 141, network management information feedback assembly 142, equipment performance feedback assembly 143, event filtering feedback assembly 144, threshold value control feedback assembly 145, real-time performance feedback assembly 146, fast failure position feedback device 147, third party's integrated information feedback assembly 148 and SNMP agent apparatus 149, wherein:

Network topology feedback assembly 141, for obtaining corresponding monitoring strategies, by snmp protocol, setting up with the network equipment and replying passage, after collection network topological data, continues stored in corresponding monitor database 017;

Network management information feedback assembly 142, for obtaining corresponding monitoring strategies, by snmp protocol, setting up with the network equipment and replying passage, after gathering network management configuration information, continues stored in corresponding monitor database 017;

Equipment performance feedback assembly 143, for obtaining corresponding monitoring strategies, by snmp protocol, setting up with the network equipment and replying passage, after collecting device performance data, continues stored in corresponding monitor database 017;

Event filtering feedback assembly 144, for obtaining corresponding monitoring strategies, by snmp protocol, setting up with the network equipment and replying passage, gathers after formulating event data, continues stored in corresponding monitor database 017;

Threshold value controls feedback assembly 145, for obtaining corresponding monitoring strategies, by snmp protocol, setting up reply passage with the network equipment, after formulating threshold data, continues stored in corresponding monitor database 017;

Real-time performance feedback assembly 146, for obtaining corresponding monitoring strategies, by snmp protocol, setting up with the network equipment and replying passage, after gathering real-time performance data, continues stored in corresponding monitor database 017;

Fast failure position feedback device 147, for obtaining corresponding monitoring strategies, by snmp protocol, setting up with the network equipment and replying passage, after gathering fault data, continues stored in corresponding monitor database 017;

Third party's integrated information feedback assembly 148, for obtaining corresponding monitoring strategies, by snmp protocol, setting up with the network equipment and replying passage, after collection network topological data, continues stored in corresponding monitor database 017;

SNMP agent apparatus 149, for obtaining corresponding MIB data, forms the object accesses link between corresponding device.

As shown in Figure 7, environmental monitoring installation 015 comprises machine room humiture feedback assembly 151, air-conditioning feedback assembly 152, rack feedback assembly 153, the feedback assembly 154 that leaks, cigarette sense feedback assembly 155, working power feedback assembly 156, mains supply feedback assembly 157, video monitoring feedback assembly 158 and gateway apparatus 159, wherein:

Machine room humiture feedback assembly 151, for obtaining corresponding monitoring strategies, utilizes the port access link of webmaster, after gathering machine room humiture data, continues stored in corresponding monitor database 017;

Air-conditioning feedback assembly 152, for obtaining corresponding monitoring strategies, utilizes the port access link of webmaster, after gathering machine room air-conditioning air volume data, continues stored in corresponding monitor database 017;

Rack feedback assembly 153, for obtaining corresponding monitoring strategies, utilizes the port access link of webmaster, after gathering rack closure state signal, continues stored in corresponding monitor database 017;

Leak feedback assembly 154, for obtaining corresponding monitoring strategies, utilizes the port access link of webmaster, after the waterlevel data of harvester premises face, continues stored in corresponding monitor database 017;

Cigarette sense feedback assembly 155, for obtaining corresponding monitoring strategies, utilizes the port access link of webmaster, after gathering machine room air particles concentration data, continues stored in corresponding monitor database 017;

Working power feedback assembly 156, for obtaining corresponding monitoring strategies, utilizes the port access link of webmaster, after gathering rack direct supply data, continues stored in corresponding monitor database 017;

Mains supply feedback assembly 157, for obtaining corresponding monitoring strategies, utilizes the port access link of webmaster, after gathering machine room AC power data, continues stored in corresponding monitor database 017;

Video monitoring feedback assembly 158, for obtaining corresponding monitoring strategies, utilizes the port access link of webmaster, after gathering machine room vision signal, continues stored in corresponding monitor database 017;

Gateway apparatus 159, for obtaining corresponding network management data, forms the port access link between corresponding device.

As shown in Figure 8, automatically find that device 016 comprises IP feedback assembly 161, RMON feedback assembly 162, SNMP feedback assembly 163 and communication adaptation device 164, wherein:

IP feedback assembly 161, for obtaining corresponding monitoring strategies, utilizes port access link, completes IP scanning, after gathering software and hardware resources delta data, continues stored in corresponding monitor database 017;

RMON feedback assembly 162, for obtaining corresponding monitoring strategies, utilizes port access link, completes and enriches network element scanning, after gathering software and hardware resources delta data, continues stored in corresponding monitor database 017;

SNMP feedback assembly 163, for obtaining corresponding monitoring strategies, utilizes port access link, completes the scanning of rudimentary network element, after gathering software and hardware resources delta data, continues stored in corresponding monitor database 017;

Communication adaptation device 164, for obtaining corresponding network management data, forms the port access link between corresponding device.

In the present embodiment, the collection of monitor message can be highly integrated, forms the monitor message page, forms the alarm collection of illustrative plates of interlock, automatically starts corresponding advanced processes flow process, reduce artificial monitoring error.

As shown in Figure 9, the asset management system 002 of the present embodiment comprises classification configurations device 021, assets appraise and decide device 022, expansion demonstration device 023, information collecting device 024, account management devices 025 and statistical study device 026, wherein:

Classification configurations device 021, for being divided by collocation strategy by the IT assets information of acquisition, continues stored in unified Asset Allocation database 027;

Assets appraise and decide device 022, for confirming, the IT assets information of acquisition are appraised and decided confirmation, appraise and decide confirmation and continue stored in unified Asset Allocation database 027;

Expansion demonstration device 023, for the IT assets information that graphic software platform obtains, form the level display of IT assets information, graphical information continues stored in unified Asset Allocation database 027;

Information collecting device 024, for gathering IT assets information by data processing policy and identifying, continues the information identified stored in unified Asset Allocation database 027;

Account management devices 025, for pressing the concrete utilization factor of data processing policy record IT assets, continues concrete availability data stored in unified Asset Allocation database 027;

Statistical study device 026, form statistical table for IT assets information being pressed data processing policy, statistical table continues stored in unified Asset Allocation database 027.

The asset management system 002 of the present embodiment is by the hardware carrier of operation system and software carrier minimum unit, form information technoloy equipment asset management data, store and upgrade data and the information of all IT Asset Allocations, as the core data of the inquiry in incident management, issue management and change management in BPM, diagnosis and record.

Unified Asset Allocation database 027, for providing collocation strategy and data processing policy, continuing all kinds of resource datas that preservation event is relevant, receiving the request of data of linked database.

As shown in Figure 10, classification configurations device 021 comprises configuration sorter 211, syndeton filtration unit 212, mounting structure filtration unit 213, operating structure filtration unit 214, comprises structured filter device 215, deployment architecture filtration unit 216, backup architecture filtration unit 217 and the first data fetch device 218, wherein:

Configuration sorter 211, for obtaining corresponding classification policy, reads information technoloy equipment data, and after forming grouped data to equipment, continues stored in corresponding unified Asset Allocation database 027;

Syndeton filtration unit 212, for obtaining corresponding classification policy, reads information technoloy equipment data, and to after equipment retrieval syndeton data, continues stored in corresponding unified Asset Allocation database 027;

Mounting structure filtration unit 213, for obtaining corresponding classification policy, reads information technoloy equipment data, and to after equipment retrieval mounting structure data, continues stored in corresponding unified Asset Allocation database 027;

Operating structure filtration unit 214, for obtaining corresponding classification policy, reads information technoloy equipment data, and to after equipment retrieval operating structure data, continues stored in corresponding unified Asset Allocation database 027;

Comprising structured filter device 215, for obtaining corresponding classification policy, reading information technoloy equipment data, and after structured data is comprised to equipment retrieval, continue stored in corresponding unified Asset Allocation database 027;

Deployment architecture filtration unit 216, for obtaining corresponding classification policy, reads information technoloy equipment data, and after disposing structured data to equipment retrieval, continues stored in corresponding unified Asset Allocation database 027;

Backup architecture filtration unit 217, for obtaining corresponding classification policy, reads information technoloy equipment data, and to after equipment retrieval backup architecture data, continues stored in corresponding unified Asset Allocation database 027;

First data fetch device 218, for reading the format information technoloy equipment data of input, Formatting Output.

As shown in figure 11, assets are appraised and decided device 022 and are comprised assets core and increase treating apparatus 221, assets and to examine and make cuts treating apparatus 222 and the first data read-write equipment 223, wherein:

Assets core increases treating apparatus 221, for reading the information technoloy equipment asset data of corresponding unified Asset Allocation database 027, carrying out incremental markings and after confirmation, writing corresponding unified Asset Allocation database 027;

Assets are examined and made cuts treating apparatus 222, and for reading the information technoloy equipment asset data of corresponding unified Asset Allocation database 027, carrying out successively decreases marks and after confirming, the corresponding unified Asset Allocation database 027 of write;

First data read-write equipment 223, for forming read-write operation with corresponding unified Asset Allocation database 027.

As shown in figure 12, expansion demonstration device 023 comprises graphical treatment device 231, objectification treating apparatus 232 and the second data read-write equipment 233, wherein:

Graphical treatment device 231, for information technoloy equipment asset data is graphical, forms graphic element, after being converted to display data, and the corresponding unified Asset Allocation database 027 of write;

Objectification treating apparatus 232, after graphic element is formed associated data, the corresponding unified Asset Allocation database 027 of write;

Second data read-write equipment 233, for forming read-write operation with corresponding unified Asset Allocation database 027.

As shown in figure 13, information collecting device 024 comprises a yard shape signal conditioning package 241, special-shaped signal conditioning package 242 and the second data fetch device 243, wherein:

Code shape signal conditioning package 241, for obtaining corresponding coding pattern strategy, readout code graphic data, after forming intension data, continues stored in corresponding unified Asset Allocation database 027;

Abnormity signal conditioning package 242, for obtaining corresponding coding strategy, readout code graphic data, after forming intension data, continues stored in corresponding unified Asset Allocation database 027;

Second data fetch device 243, for reading the format information technoloy equipment data of input, Formatting Output.

As shown in figure 14, account management devices 025 comprises use signal conditioning package 215, facility information treating apparatus 252 and the 3rd data fetch device 253, wherein:

Using signal conditioning package 215, for obtaining corresponding information technoloy equipment data, after mark usage data, continuing stored in corresponding unified Asset Allocation database 027;

Facility information treating apparatus 252, for obtaining corresponding information technoloy equipment data, after mark frequency data, continues stored in corresponding unified Asset Allocation database 027;

3rd data fetch device 253, for reading the format information technoloy equipment data of input, Formatting Output.

As shown in figure 15, statistical study device 026 comprises report form processing device 261, report form showing device 262 and the 3rd data read-write equipment 263, wherein:

Report form processing device 261, for reading the information technoloy equipment asset data of corresponding unified Asset Allocation database 027, after forming report data, continues stored in corresponding unified Asset Allocation database 027;

Report form showing device 262, for reading report generation strategy, after report data is formed form, continues stored in corresponding unified Asset Allocation database 027;

3rd data read-write equipment 263, for forming read-write operation with corresponding unified Asset Allocation database 027.

Asset management with IT Asset Allocation management database (CMDB) for core.Configuration Management Database (CMDB) (CMDB) is a data acquisition, stores data and the information of all Asset Allocations.

Configuration Management Database (CMDB) is also for incident management, issue management, change management provide inquiry, diagnosis, the basis of recording.IT Asset Allocation project (CI) comprises in production environment the software, hardware, document, personnel etc. that need to be managed.

Detailed IT Asset Allocation data as shown in the table can be formed:

relation name	describe
		connect/be connected	the relation of certain configuration item and cable, port, switch, first cabinet of each row.
install/be installed on	the relation of operating system and main frame.
		run/run on	the relation of certain software and operating system.
comprise/belong to	relation between hardware and hardware, such as server comprises mainboard, and mainboard belongs to server.
		dispose/be deployed in	the relation of the added installation of physical equipment.Such as server is added to be deployed on rack
backup relation	a relation when configuration item is the backup of another configuration item

As shown in figure 16, the process management system 003 of the present embodiment comprises incident management device 031, change management device 032, plan target device 033, issue management device 034, distribution management device 035, knowledge base management device 036, wherein:

Incident management device 031, for the event zone in operation flow being divided into respective handling grade according to event preference strategy, recording processing data and love scene data, by data persistence stored in corresponding flow process supporting database 037;

Change management device 032, for according to Standardization Strategies, changes event flow process, test event flow process, forms corresponding configuration data, continues event flow process and configuration data stored in corresponding flow process supporting database 037;

Plan target device 033, for preset operation flow being performed or issue according to event preference strategy, continues feedback data stored in corresponding flow process supporting database 037;

Issue management device 034, for forming problem simulation process according to love scene data, trail-and-error, provides the reference process that event solves, and continues simulation process and result data stored in corresponding flow process supporting database 037;

Distribution management device 035, for according to publishing policy, issues stable usability of program fragments, business event, operation flow, by each difference in version data persistence stored in corresponding flow process supporting database 037;

Knowledge base management device 036, for according to conclusion strategy, forms technical theme data, by technical theme data persistence stored in corresponding flow process supporting database 037 by the findings data in operation flow.

Operation flow is effectively divided into business step by the process management system 003 of the present embodiment, there is the inquiry in corresponding basis for estimation and incident management, issue management and change management, the core data of diagnosis and record combines, form the quantification state parameter of each step, by the adaptation of state parameter, optimize business procedure, to evade, solving error.Processing procedure and the database of whole workflow management are combined closely, and directly do not contact with external data, the robustness being conducive to elevator system and the dirigibility also going out to optimize.

Flow process supporting database 037, for providing data processing policy, continuing all kinds of process findings data that preservation event is relevant, receiving the request of data of linked database.

As shown in figure 17, incident management device 031 comprises network event and divides kind processing device 311, security incident association filtration unit 312, application event task dispensing device 313 and the first data forwarding device 314, wherein:

Network event divides kind processing device 311, for obtaining corresponding event classification policy, type, the grade of Mk system event and utilize resource, form event identification data, and event identification data is forwarded corresponding flow process supporting database 037 and store, forward aftertreatment device;

Security incident association filtration unit 312, for obtaining corresponding event classification policy, marking type, the grade of security incident and utilizing resource, forming event identification data, and event identification data is forwarded corresponding flow process supporting database 037 and store, forward aftertreatment device;

Application event task dispensing device 313, for obtaining corresponding event classification policy, marking type, the grade of customer incident and utilizing resource, forming event identification data, and event identification data is forwarded corresponding flow process supporting database 037 and store, forward aftertreatment device;

First data forwarding device 314, for according to the Forward-reques for the treatment of apparatus to aftertreatment device or corresponding flow process supporting database 037 forwarding data.

As shown in figure 18, change management device 032 comprises changing evaluates treating apparatus 321, change security strategy treating apparatus 322, demand change treating apparatus 323, software test treating apparatus 324, software defect positioning treatment apparatus 325, configuration change treating apparatus 326 and the 3rd data forwarding device 327, wherein:

Change evaluation treating apparatus 321, for obtaining corresponding assessment strategy, problem data being assessed, forming the routine plan data for problem data, and corresponding for routine plan data retransmission flow process supporting database 037 is stored, forward aftertreatment device;

Change security strategy treating apparatus 322, for according to routine plan data and corresponding security strategy, adjust the safe procedures data of security incident, and corresponding for safe procedures data retransmission flow process supporting database 037 is stored, forward aftertreatment device;

Demand changes treating apparatus 323, for according to routine plan data, safe procedures data and business game, forms operation flow, and operation flow is forwarded corresponding flow process supporting database 037 and store, and forwards aftertreatment device;

Software test treating apparatus 324, for obtaining corresponding business game, carrying out emulation testing to the operation flow formed, forming emulated data, and emulated data being forwarded corresponding flow process supporting database 037 and store, forward aftertreatment device;

Software defect positioning treatment apparatus 325, for obtaining corresponding business game, being confirmed the software defect data of operation flow, and being stored by corresponding for software defect data retransmission flow process supporting database 037, forward aftertreatment device by emulated data;

Configuration change treating apparatus 326, for obtaining corresponding business game, according to software defect data adaptation operation flow, being formed and revising configuration data, and corrections configuration data being forwarded corresponding flow process supporting database 037 and store, forwarding aftertreatment device;

3rd data forwarding device 327, for according to the Forward-reques for the treatment of apparatus to aftertreatment device or corresponding flow process supporting database 037 forwarding data.

As shown in figure 19, plan target device 033 to comprise between axle treating apparatus 331 task time, task processed device 333 and the 4th data forwarding device 334 in processed device 332, task, wherein:

Task time axle treating apparatus 331, for obtaining corresponding planning strategy, to be ranked time interval in conjunction with operation flow determination task, to form uniform task order data, corresponding for task order data retransmission flow process supporting database 037 is stored, forwards aftertreatment device;

Processed device 332 between task, for obtaining corresponding planning strategy, according to operation flow resource utilization, alphabetic data between adjustment task, stores corresponding for task order data retransmission flow process supporting database 037, forwards aftertreatment device;

Processed device 333 in task, for obtaining corresponding planning strategy, according to operation flow resource utilization, alphabetic data in adjustment task, stores corresponding for task order data retransmission flow process supporting database 037, forwards aftertreatment device;

4th data forwarding device 334, for according to the Forward-reques for the treatment of apparatus to aftertreatment device or corresponding flow process supporting database 037 forwarding data.

As shown in figure 20, issue management device 034 comprises initiatively issue handling device 341, safety problem treating apparatus 342, software defect tracking processing apparatus 343 and the second data forwarding device 344, wherein:

Initiatively issue handling device 341, for receiving corresponding system problem code, the knowledge base fragment obtaining coupling forms system answer data; For receiving corresponding system problem code, forming system problem data, answer data or problem data being forwarded corresponding flow process supporting database 037 and store, forward aftertreatment device;

Safety problem treating apparatus 342, for receiving corresponding safety problem code, the knowledge base fragment obtaining coupling forms Subsequent secure flow data; For receiving corresponding safety problem code, forming safety problem data, safe procedures data or the corresponding flow process supporting database 037 of safety problem data retransmission are stored, forward aftertreatment device;

Software defect tracking processing apparatus 343, for receiving corresponding customer problem code, the knowledge base fragment obtaining coupling forms subsequent user flow data; For receiving corresponding customer problem code, forming customer problem data, user's flow data or the corresponding flow process supporting database 037 of customer problem data retransmission are stored, forward aftertreatment device;

Second data forwarding device 344, for according to the Forward-reques for the treatment of apparatus to aftertreatment device or corresponding flow process supporting database 037 forwarding data.

As shown in figure 21, distribution management device 035 comprises pre-release processing device 351, signature release processing device 352, upgrades release processing device 353 and the 5th data forwarding device 354, wherein:

Pre-release processing device 351, for obtaining corresponding publishing policy, forming distributing data encapsulation, complete routine data encapsulation being forwarded corresponding flow process supporting database 037 and store, forwarding aftertreatment device by the complete routine of the security certificate of operation flow;

Signature release processing device 352, for obtaining corresponding publishing policy, carrying out security certificate and forming authorization data, authorization data being forwarded corresponding flow process supporting database 037 and store, forwarding aftertreatment device by the complete routine of operation flow;

Upgrade release processing device 353, for obtaining corresponding publishing policy, the usability of program fragments of operation flow being carried out security certificate, forming distributing data encapsulation, corresponding for the distributing data encapsulate forwarded of usability of program fragments flow process supporting database 037 is stored, forwards aftertreatment device;

5th data forwarding device 354, for according to the Forward-reques for the treatment of apparatus to aftertreatment device or corresponding flow process supporting database 037 forwarding data.

As shown in figure 22, knowledge base management device 036 comprises software merit rating knowledge base 361, riskless asset knowledge base 362, terminal wealth knowledge base 363 and the 6th data forwarding device 364, wherein:

Software merit rating knowledge base 361, for obtaining corresponding problem code, provides corresponding software merit rating strategy, configuration data, receives the more new data corresponding with problem code, continues to store stored in corresponding flow process supporting database 037, forwards aftertreatment device;

Riskless asset knowledge base 362, for obtaining corresponding problem code, providing corresponding software security strategy, security configuration data, receiving the renewal secure data corresponding with problem code, continue to store stored in corresponding flow process supporting database 037, forward aftertreatment device;

Terminal wealth knowledge base 363, for obtaining corresponding problem code, providing corresponding hardware configuration strategy, hardware configuration data, receiving the renewal hardware data corresponding with problem code, continue to store stored in corresponding flow process supporting database 037, forward aftertreatment device;

6th data forwarding device 364, for according to the Forward-reques for the treatment of apparatus to aftertreatment device or corresponding flow process supporting database 037 forwarding data.

In the present embodiment, the major function of incident management flow process is the event (comprising user in information desk submit applications event, automatic monitoring event) solving appearance as early as possible, keeps the stability of business support system.

Incident management is mainly passive copes with contingencies and fault, and after Failure elimination, business recovery, incident management should terminate.As being further analyzed, find out fault underlying causes and basic solution, prevented the generation again of similar fault by the preventive measure of the request of changing, alternative or suggestion, answer starting problem management process.

The method unified by standard and step manage, control all generation IT assets changes, strengthening risk assessment, the process that record changes examination & approval and implements.

Release management is the management process one group being imported actual production environment by the change after testing authentication, and these change the change relating to software version.

The range of management of release management is the issue request that the change of operational support system IT production environment is initiated.

Realize carrying out unified management to the routine maintenance work of IT personnel.

The formulation periodically planned and execution, according to line service experience, make the production plan of week property in advance; Remind to related personnel when production plan arrives the execution time.

The formulation of provisional operation and execution, notify related personnel when needing responsible official to process.

The execution of normative operation plan, needs during formulation by examination & approval; Responsible official is needed to confirm after complete.

The record of implementation, as the foundation of historical record inquiry.

In whole O&M process, accumulation of knowledge precipitates, and passes on most important, can effectively avoid repeating O&M to same event and causing Organizational Knowledge Loss Caused due to flow of personnel.

As shown in figure 23, the safety control system 004 of the present embodiment comprises Security alert device 041, access control apparatus 042 and log management apparatus 043, wherein:

Security alert device 041, for providing otherness level authentication approach, according to application level adaptation or in conjunction with certification approach, for corresponding business provides corresponding security intensity, continues corresponding security intensity stored in corresponding security information database 047;

Access control apparatus 042, for carrying out control of authority, by control of authority data persistence stored in corresponding security information database 047 according to security strategy to resource that is dissimilar in operation flow or level;

Log management apparatus 043, for the operation of the associated rights in register system, operation flow, continues stored in corresponding security information database 047;

The safety control system 004 of the present embodiment, the operation flow that system provides provides unified security control process, the process inlet of uniform service end, service terminal, custodian and client, ensure unified operation flow and Service management process harmonious.

Security information database 047, for providing security strategy and the security information of system authentication, service control flow process is action scope, security information and safe condition end to end, and continues to preserve, and receives the request of data of linked database.

As shown in figure 24, Security alert device 041 comprises digital certificate treating apparatus 411, concerning security matters strategy treating apparatus 412, user name encryption processing apparatus 413 and the 7th data forwarding device 414, wherein:

Digital certificate treating apparatus 411, for obtaining corresponding security strategy, form the program encapsulation of digital certificate, encapsulation of data continues stored in security information database 047;

Concerning security matters strategy treating apparatus 412, for obtaining corresponding security strategy, form the program encapsulation of privately owned certificate, encapsulation of data continues stored in security information database 047;

User name encryption processing apparatus 413, for obtaining corresponding security strategy, form the encryption encapsulation of authorization data, encapsulation of data continues stored in security information database 047;

7th data forwarding device 414, for according to the Forward-reques for the treatment of apparatus to aftertreatment device or corresponding security information database 047 forwarding data.

As shown in figure 25, access control apparatus 042 comprises input/output port control device 421, terminal interaction control device 422, network system software control device 423 and data exchange interface 424, wherein:

Input/output port control device 421, for obtaining corresponding security strategy and service resources, the control data forming corresponding hardware resource forwards, and control data continues stored in security information database 047;

Terminal interaction control device 422, for obtaining corresponding security strategy and service resources, the control data forming corresponding software resource forwards, and control data continues stored in security information database 047;

Network system software control device 423, for obtaining corresponding security strategy and service resources, the operation system control data forming corresponding service flow process forwards, and control data continues stored in security information database 047;

Data exchange interface 424, for according to the Forward-reques for the treatment of apparatus to aftertreatment device forwarding data.

As shown in figure 26, log management apparatus 043 comprises fault log management devices 431, security log management devices 432, business diary management devices 433 and the 8th data forwarding device 434, wherein:

Fault log management devices 431, for obtaining corresponding security strategy, filter faults information, forms fault log data, and daily record data continues stored in security information database 047;

Security log management devices 432, for obtaining corresponding security strategy, filtering authentication, crossing the border, action scope information, and form security log data, daily record data continues stored in security information database 047;

Business diary management devices 433, for obtaining corresponding security strategy, filter traffic flow process initiates termination message, forms traffic log data, and daily record data continues stored in security information database 047;

8th data forwarding device 434, for according to the Forward-reques for the treatment of apparatus to aftertreatment device or corresponding security information database 047 forwarding data.

The present embodiment provides unique interface for IT managerial personnel and IT client access, and promote the integrated of operation flow and Service Management base frame, the contact between coordination service object and IT department, unifies O&M application process entrance.Comprise following mainly integrated:

System user application, change password application, input/output port, applying digital certificate, cancel, Information System Security security strategy adjustment application, Web vector graphic and the application of refitting system, access, refitting, logout, network change, software is installed and to be applied for etc., process progress queries, user and operation maintenance personnel and link up.

Based on above-described embodiment, data channel and the service interface of IT environmental monitoring and whole operation management platform can be set up, realize the complete covering of O&M business.

Unification user and single sign-on, according to application Integrating platform service specification, carry out unified management to user and authority, and intra vires, the other system that online access is mutually integrated, realizes single-sign-on.

Information acquisition and asset data are shared, and to automatic discovery and the information acquisition of IT resource, also as the Data Source of assets, information sharing, sets up the corresponding relation between watch-dog and Asset Allocation item.

IT environmental monitoring alarm, operation troubles or the forewarning index integrative display individual announcement information part on door, is linked by work order, automatic startup event flow process.

The monitor message page is integrated, and user, in the process of asset management or operation management, directly can check the real-time monitoring page of relevant IT resource, be convenient to the accurate assurance of user to practical business.

The above; be only the present invention's preferably embodiment, but protection scope of the present invention is not limited thereto, is anyly familiar with those skilled in the art in the technical scope that the present invention discloses; the change that can expect easily or replacement, all should be encompassed within protection scope of the present invention.Therefore, protection scope of the present invention should be as the criterion with the protection domain of claims.

Claims

1. business process management system, comprise incident management device (031), change management device (032), plan target device (033), issue management device (034), distribution management device (035), knowledge base management device (036), wherein:

Incident management device (031), for the event zone in operation flow being divided into respective handling grade according to event preference strategy, recording processing data and love scene data, by data persistence stored in corresponding flow process supporting database (037);

Change management device (032), for according to Standardization Strategies, changes event flow process, test event flow process, forms corresponding configuration data, continues event flow process and configuration data stored in corresponding flow process supporting database (037);

Plan target device (033), for preset operation flow being performed or issue according to event preference strategy, continues feedback data stored in corresponding flow process supporting database (037);

Issue management device (034), for forming problem simulation process according to love scene data, trail-and-error, provides the reference process that event solves, and continues simulation process and result data stored in corresponding flow process supporting database (037);

Distribution management device (035), for according to publishing policy, issues stable usability of program fragments, business event, operation flow, by each difference in version data persistence stored in corresponding flow process supporting database (037);

Knowledge base management device (036), for according to conclusion strategy, forms technical theme data, by technical theme data persistence stored in corresponding flow process supporting database (037) by the findings data in operation flow.

Flow process supporting database (037), for providing data processing policy, continuing all kinds of process findings data that preservation event is relevant, receiving the request of data of linked database.

2. business process management system as claimed in claim 1, it is characterized in that: described incident management device (031) comprises network event and divides kind processing device (311), security incident association filtration unit (312), application event task dispensing device (313) and the first data forwarding device (314), wherein:

Network event divides kind processing device (311), for obtaining corresponding event classification policy, type, the grade of Mk system event and utilize resource, form event identification data, and event identification data is forwarded the storage of corresponding flow process supporting database (037), forward aftertreatment device;

Security incident association filtration unit (312), for obtaining corresponding event classification policy, mark type, the grade of security incident and utilize resource, form event identification data, and event identification data is forwarded the storage of corresponding flow process supporting database (037), forward aftertreatment device;

Application event task dispensing device (313), for obtaining corresponding event classification policy, mark type, the grade of customer incident and utilize resource, form event identification data, and event identification data is forwarded the storage of corresponding flow process supporting database (037), forward aftertreatment device;

First data forwarding device (314), for according to the Forward-reques for the treatment of apparatus to aftertreatment device or corresponding flow process supporting database (037) forwarding data.

3. business process management system as claimed in claim 2, it is characterized in that: described change management device (032) comprises changes evaluation treating apparatus (321), change security strategy treating apparatus (322), demand change treating apparatus (323), software test treating apparatus (324), software defect positioning treatment apparatus (325), configuration change treating apparatus (326) and the 3rd data forwarding device (327), wherein:

Change evaluation treating apparatus (321), for obtaining corresponding assessment strategy, problem data is assessed, form the routine plan data for problem data, and corresponding for routine plan data retransmission flow process supporting database (037) is stored, forward aftertreatment device;

Change security strategy treating apparatus (322), for according to routine plan data and corresponding security strategy, the safe procedures data of adjustment security incident, and corresponding for safe procedures data retransmission flow process supporting database (037) is stored, forward aftertreatment device;

Demand changes treating apparatus (323), for according to routine plan data, safe procedures data and business game, form operation flow, and operation flow is forwarded the storage of corresponding flow process supporting database (037), forward aftertreatment device;

Software test treating apparatus (324), for obtaining corresponding business game, emulation testing being carried out to the operation flow formed, forming emulated data, and emulated data is forwarded the storage of corresponding flow process supporting database (037), forward aftertreatment device;

Software defect positioning treatment apparatus (325), for obtaining corresponding business game, confirmed the software defect data of operation flow by emulated data, and corresponding for software defect data retransmission flow process supporting database (037) is stored, forward aftertreatment device;

Configuration change treating apparatus (326), for obtaining corresponding business game, according to software defect data adaptation operation flow, being formed and revising configuration data, and correction configuration data is forwarded the storage of corresponding flow process supporting database (037), forward aftertreatment device;

3rd data forwarding device (327), for according to the Forward-reques for the treatment of apparatus to aftertreatment device or corresponding flow process supporting database (037) forwarding data.

4. business process management system as claimed in claim 3, it is characterized in that: described plan target device (033) to comprise between axle treating apparatus task time (331), task processed device (333) and the 4th data forwarding device (334) in processed device (332), task, wherein:

Axle treating apparatus task time (331), for obtaining corresponding planning strategy, to be ranked time interval in conjunction with operation flow determination task, form uniform task order data, corresponding for task order data retransmission flow process supporting database (037) is stored, forwards aftertreatment device;

Processed device (332) between task, for obtaining corresponding planning strategy, according to operation flow resource utilization, alphabetic data between adjustment task, corresponding for task order data retransmission flow process supporting database (037) is stored, forwards aftertreatment device;

Processed device (333) in task, for obtaining corresponding planning strategy, according to operation flow resource utilization, alphabetic data in adjustment task, corresponding for task order data retransmission flow process supporting database (037) is stored, forwards aftertreatment device;

4th data forwarding device (334), for according to the Forward-reques for the treatment of apparatus to aftertreatment device or corresponding flow process supporting database (037) forwarding data.

5. business process management system as claimed in claim 4, it is characterized in that: described issue management device (034) comprises initiatively issue handling device (341), safety problem treating apparatus (342), software defect tracking processing apparatus (343) and the second data forwarding device (344), wherein:

Initiatively issue handling device (341), for receiving corresponding system problem code, the knowledge base fragment obtaining coupling forms system answer data; For receiving corresponding system problem code, forming system problem data, answer data or problem data being forwarded the storage of corresponding flow process supporting database (037), forward aftertreatment device;

Safety problem treating apparatus (342), for receiving corresponding safety problem code, the knowledge base fragment obtaining coupling forms Subsequent secure flow data; For receiving corresponding safety problem code, forming safety problem data, safe procedures data or the corresponding flow process supporting database (037) of safety problem data retransmission being stored, forwards aftertreatment device;

Software defect tracking processing apparatus (343), for receiving corresponding customer problem code, the knowledge base fragment obtaining coupling forms subsequent user flow data; For receiving corresponding customer problem code, forming customer problem data, user's flow data or the corresponding flow process supporting database (037) of customer problem data retransmission being stored, forwards aftertreatment device;

Second data forwarding device (344), for according to the Forward-reques for the treatment of apparatus to aftertreatment device or corresponding flow process supporting database (037) forwarding data.

6. business process management system as claimed in claim 5, it is characterized in that: described distribution management device (035) comprises pre-release processing device (351), signature release processing device (352), upgrades release processing device (353) and the 5th data forwarding device (354), wherein:

Pre-release processing device (351), for obtaining corresponding publishing policy, the complete routine of the security certificate of the operation flow of operation flow is formed distributing data encapsulation, complete routine data encapsulation is forwarded the storage of corresponding flow process supporting database (037), forward aftertreatment device;

Signature release processing device (352), for obtaining corresponding publishing policy, the complete routine of the operation flow of operation flow is carried out security certificate and form authorization data, authorization data is forwarded the storage of corresponding flow process supporting database (037), forward aftertreatment device;

Upgrade release processing device (353), for obtaining corresponding publishing policy, the usability of program fragments of operation flow is carried out security certificate, formation distributing data encapsulates, corresponding for the distributing data encapsulate forwarded of usability of program fragments flow process supporting database (037) is stored, forwards aftertreatment device;

5th data forwarding device (354), for according to the Forward-reques for the treatment of apparatus to aftertreatment device or corresponding flow process supporting database (037) forwarding data.

7. business process management system as claimed in claim 6, it is characterized in that: described knowledge base management device (036) comprises software merit rating knowledge base (361), riskless asset knowledge base (362), terminal wealth knowledge base (363) and the 6th data forwarding device (364), wherein:

Software merit rating knowledge base (361), for obtaining corresponding problem code, providing corresponding software merit rating strategy, configuration data, receiving the more new data corresponding with problem code, continue to store stored in corresponding flow process supporting database (037), forward aftertreatment device;

Riskless asset knowledge base (362), for obtaining corresponding problem code, corresponding software security strategy, security configuration data are provided, receive the renewal secure data corresponding with problem code, continue to store stored in corresponding flow process supporting database (037), forward aftertreatment device;

Terminal wealth knowledge base (363), for obtaining corresponding problem code, corresponding hardware configuration strategy, hardware configuration data are provided, receive the renewal hardware data corresponding with problem code, continue to store stored in corresponding flow process supporting database (037), forward aftertreatment device;

6th data forwarding device (364), for according to the Forward-reques for the treatment of apparatus to aftertreatment device or corresponding flow process supporting database (037) forwarding data.