CN105306432A - Multi-communication channel information interaction method and system - Google Patents
Multi-communication channel information interaction method and system Download PDFInfo
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- CN105306432A CN105306432A CN201510575248.5A CN201510575248A CN105306432A CN 105306432 A CN105306432 A CN 105306432A CN 201510575248 A CN201510575248 A CN 201510575248A CN 105306432 A CN105306432 A CN 105306432A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
- H04L63/0815—Network architectures or network communication protocols for network security for authentication of entities providing single-sign-on or federations
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/28—Databases characterised by their database models, e.g. relational or object models
- G06F16/284—Relational databases
- G06F16/288—Entity relationship models
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/53—Network services using third party service providers
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- Databases & Information Systems (AREA)
- Theoretical Computer Science (AREA)
- Signal Processing (AREA)
- General Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Physics & Mathematics (AREA)
- Computer Hardware Design (AREA)
- Computer Security & Cryptography (AREA)
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Abstract
The invention discloses a multi-communication channel information interaction method and system. The method comprises a first step of listening a public interface of each communication channel and acquiring information from the outside; a second step of analyzing the acquired information so as to acquire information of a channel account of a current communication channel of an information sender; a third step of looking up whether the current communication channel of the sender and information of the channel account exist in a database, if not, recording the current communication channel of the sender and information of the channel account in the database, and determining whether the channel account of the sender has other accounts to be associated in the database, if yes, recording an association in the database, wherein the database is used for storing association between information of all recorded channel accounts and the channel accounts; and a fourth step of acquiring the channel account of the current communication channel of the sender and communication record of accounts associated with the channel account. The method is convenient and efficient, and has low maintenance cost.
Description
Technical field
The present invention relates to internet information field, particularly a kind of information interacting method of many communication channels and system.
Background technology
In existing communication channel information interaction system, the interbehavior in single communication channel is generally confined between user, such as Taobao seller can only use Ali Wang Wang to exchange with buyer, though the support of some system authorizes the account of association other system platform, but truly do not complete the integration of account and integrated, such as same natural person has different accounts in different software, on the one hand these accounts of None-identified are same person, on the other hand also cannot one independently system to go down and same person carries out at different communication channel alternately.When enterprise or brand are commenced business at different communication channel, the client that each independently communication channel needs under corresponding director or team and this communication channel links up.The Internet era of being in, no matter be that newborn communication channel or all kinds of interaction platform are all emerging in large numbers with surprising rapidity, traditional method of service allows enterprise and brand no matter be multiplied in human and material resources or time, pecuniary input, simultaneously, the customer information of enterprise or the different communication channel of brand also cannot be integrated together well, such as when needing to check that the service data information of client logs in third party's operation system as also needed when declaration form, shopping cart, historical information etc. and inquires about, this is also a kind of obstacle to follow-up management, very inconvenient.
Summary of the invention
Inconvenient and inefficient defect when the technical problem to be solved in the present invention is to overcome multiple communication channel information interaction in prior art, provides a kind of convenience, efficiency high and many communication channels information interacting method that maintenance cost is lower and system.
The present invention solves above-mentioned technical problem by following technical proposals:
An information interacting method for many communication channels, its feature is, comprises the following steps:
S
1, monitor the open interface of each communication channel, obtain outside information of sending; S
2, resolve obtain information, with the information of the channel account of the Current communications channel of the sender of obtaining information; S
3, whether the information of Current communications channel and this channel account of searching sender have in a database, if do not had, record the Current communications channel of sender and the information of channel account in a database, confirm whether the channel account of sender has other account needing association in a database, if had, record incidence relation in a database, wherein said database is for storing the incidence relation between the information of all channel accounts recorded and channel account; S
4, obtain the channel account of Current communications channel of sender and the log of the account of association thereof.
In this programme, S
3refer to and search Current communications channel and whether channel account has record in a database, if there is record, directly perform S
4if there is no record, then record the Current communications channel of sender and the information of channel account in a database, then confirm whether the channel account of the Current communications channel of sender has other account recorded needing association in a database, if directly do not perform S
4, other account associated if necessary, then record the channel account of Current communications channel and the incidence relation of other account in a database.Other account recorded is all the account of sender, the account of both can be other account of the channel that same Current communications channel is identical also can be other communication channel.
In this programme, S
4only refer to obtain history log corresponding to the channel account of Current communications channel and Current communications record, also will obtain the history log of the account of the channel account relating of other and the Current communications channel of sender in addition.Related mutual information before can knowing sender after obtaining these logs, replys sender or process other business more targetedly so that follow-up.
Preferably, S
4further comprising the steps of afterwards: S
5, according to time sequencing arrangement S
4the log of middle acquisition.
In this programme, S
5refer to the relevant information of all logs corresponding for the different accounts of the account of the different channel of sender that obtains or identical channel, be integrated together, the time sequencing sent according to sender rearranges, and be generally descending temporally, nearest record shows at first.By carrying out in chronological order log arranging the relevant information better can knowing sender.
Preferably, described S
4further comprising the steps of afterwards: S
6, judge whether to reply sender with Current communications channel, otherwise switch other communication channel; S
7, reply sender.
Preferably, S
6comprise following sub-step: S
61, judge whether to reply sender with Current communications channel, otherwise calculate the frequency of utilization with other accounts of the channel account relating of Current communications channel; S
62, be switched to the communication channel at the highest account place of frequency of utilization.
Preferably, S
3also comprise following sub-step: S
31, record the Current communications channel of sender and the information of channel account in a database after record the business datum of the Current communications channel of sender.
In this programme, if Current communications channel and channel account not record in a database, after having recorded Current communications channel and channel account, also need to obtain the information of relevant business datum corresponding to current channel account and record, in order to process further such as subsequent query.
Preferably, S
4further comprising the steps of afterwards: S
8, obtain the Current communications channel of sender channel account and the service data information of related account.
In this programme, the account of each new record in a database can record the information of relevant business datum, so the same with log, can obtain equally the Current communications channel of sender channel account and the service data information of related account, can be used for the process further such as subsequent query.
The present invention also provides a kind of information interaction system of many communication channels, and its feature is, comprising: monitor module, for monitoring the open interface of each communication channel, obtains outside information of sending; Parsing module, for resolving the information of acquisition, with the information of the channel account of the Current communications channel of the sender of obtaining information; Account module, whether the information for the Current communications channel and this channel account of searching sender has in a database, if do not had, record the Current communications channel of sender and the information of channel account in a database, confirm whether the channel account of sender has other account needing association in a database, if had, record incidence relation in a database, wherein said database is for storing the incidence relation between the information of all channel accounts recorded and channel account; Log module, for the log of the account of the channel account and association thereof that obtain the Current communications channel of sender.
Preferably, the information interaction system of described many communication channels also comprises reply module, described reply module is used for judging whether to reply sender with Current communications channel after described log module obtains the log of the channel account of the Current communications channel of sender and the account of association thereof, otherwise switch other communication channel, reply sender.
Preferably, the business datum of the Current communications channel of sender is recorded after the information of described account module also for the Current communications channel and channel account that record sender in a database.
Preferably, the information interaction system of described many communication channels also comprises business information module, described business information module be used for the Current communications channel obtaining sender after described log module obtains the log of the channel account of the Current communications channel of sender and the account of association thereof channel account and the service data information of related account.
Positive progressive effect of the present invention is: the incidence relation simultaneously recording account associated therewith when the present invention passes through the information recording each channel account in a database, thus achieve log and the service data information that can know other accounts associated with it when the information of a process channel account, the information integration that the multiple communication channel of same sender can be sent by the recipient of multiple channel information is to together, browse and inquire about conveniently, only need a recipient instead of each communication channel recipient just can know log or the service data information of the different communication channel of same sender in addition, cost of labor can be reduced, increase work efficiency.
Accompanying drawing explanation
Fig. 1 is the information interacting method flow chart of the many communication channels of a preferred embodiment of the present invention.
Fig. 2 is the information interaction system schematic diagram of the many communication channels of a preferred embodiment of the present invention.
Embodiment
Mode below by embodiment further illustrates the present invention, but does not therefore limit the present invention among described scope of embodiments.
As shown in Figure 1, a kind of information interacting method of many communication channels, comprises the following steps:
Step 101, monitor the open interface of each communication channel, obtain outside information of sending;
The information that step 102, parsing obtain, with the information of the channel account of the Current communications channel of the sender of obtaining information;
Whether step 103, the information of Current communications channel and this channel account of searching sender have in a database, if do not had, record the business datum of the Current communications channel of the Current communications channel of sender and the information of channel account and sender in a database, confirm whether the channel account of sender has other account needing association in a database, if had, record incidence relation in a database, wherein database is for storing the incidence relation between the information of all channel accounts recorded and channel account;
Step 104, the acquisition channel account of Current communications channel of sender and the log of the account of association thereof;
Step 105, according in time sequencing alignment step 104 obtain log;
Step 106, obtain the Current communications channel of sender channel account and the service data information of related account;
Step 107, judge whether to reply sender with Current communications channel, otherwise calculate the frequency of utilization with other accounts of the channel account relating of Current communications channel; Be switched to the communication channel at the highest account place of frequency of utilization;
Step 108, reply sender.
As shown in Figure 2, the present embodiment also relates to a kind of information interaction system of many communication channels, comprising: monitor module 1, parsing module 2, account module 3, log module 4, business information module 5 and reply module 6.
Wherein, monitoring module 1, for monitoring the open interface of each communication channel, obtaining outside information of sending.Parsing module 2, for resolving the information of acquisition, with the information of the channel account of the Current communications channel of the sender of obtaining information.Account module 3, whether the information for the Current communications channel and this channel account of searching sender has in a database, if do not had, record the business datum of the Current communications channel of the Current communications channel of sender and the information of channel account and sender in a database, confirm whether the channel account of sender has other account needing association in a database, if had, record incidence relation in a database, wherein database is for storing the incidence relation between the information of all channel accounts recorded and channel account.Log module 4, for the log of the account of the channel account and association thereof that obtain the Current communications channel of sender.Business information module 5, for obtain after the log of the channel account of Current communications channel and the account of association thereof that obtain sender in log module 4 the Current communications channel of sender channel account and the service data information of related account.Reply module 6, obtain for business information module 5 the Current communications channel of sender channel account and related account service data information after judge whether with Current communications channel reply sender, otherwise switch other communication channel, reply sender.
Although the foregoing describe the specific embodiment of the present invention, it will be understood by those of skill in the art that these only illustrate, protection scope of the present invention is defined by the appended claims.Those skilled in the art, under the prerequisite not deviating from principle of the present invention and essence, can make various changes or modifications to these execution modes, but these change and amendment all falls into protection scope of the present invention.
Claims (10)
1. an information interacting method for communication channel more than, is characterized in that, comprises the following steps:
S
1, monitor the open interface of each communication channel, obtain outside information of sending;
S
2, resolve obtain information, with the information of the channel account of the Current communications channel of the sender of obtaining information;
S
3, whether the information of Current communications channel and this channel account of searching sender have in a database, if do not had, record the Current communications channel of sender and the information of channel account in a database, confirm whether the channel account of sender has other account needing association in a database, if had, record incidence relation in a database, wherein said database is for storing the incidence relation between the information of all channel accounts recorded and channel account;
S
4, obtain the channel account of Current communications channel of sender and the log of the account of association thereof.
2. the information interacting method of many communication channels as claimed in claim 1, is characterized in that, S
4further comprising the steps of afterwards:
S
5, according to time sequencing arrangement S
4the log of middle acquisition.
3. the information interacting method of many communication channels as claimed in claim 1, is characterized in that, S
4further comprising the steps of afterwards:
S
6, judge whether to reply sender with Current communications channel, otherwise switch other communication channel;
S
7, reply sender.
4. the information interacting method of many communication channels as claimed in claim 3, is characterized in that, S
6comprise following sub-step:
S
61, judge whether to reply sender with Current communications channel, otherwise calculate the frequency of utilization with other accounts of the channel account relating of Current communications channel;
S
62, be switched to the communication channel at the highest account place of frequency of utilization.
5. the information interacting method of the many communication channels according to any one of Claims 1-4, is characterized in that, S
3also comprise following sub-step:
S
31, record the Current communications channel of sender and the information of channel account in a database after record the business datum of the Current communications channel of sender.
6. the information interacting method of many communication channels as claimed in claim 5, is characterized in that, S
4further comprising the steps of afterwards:
S
8, obtain the Current communications channel of sender channel account and the service data information of related account.
7. an information interaction system for communication channel more than, is characterized in that, comprising:
Monitoring module, for monitoring the open interface of each communication channel, obtaining outside information of sending;
Parsing module, for resolving the information of acquisition, with the information of the channel account of the Current communications channel of the sender of obtaining information;
Account module, whether the information for the Current communications channel and this channel account of searching sender has in a database, if do not had, record the Current communications channel of sender and the information of channel account in a database, confirm whether the channel account of sender has other account needing association in a database, if had, record incidence relation in a database, wherein said database is for storing the incidence relation between the information of all channel accounts recorded and channel account;
Log module, for the log of the account of the channel account and association thereof that obtain the Current communications channel of sender.
8. the information interaction system of many communication channels as claimed in claim 7, it is characterized in that, the information interaction system of described many communication channels also comprises reply module, described reply module is used for judging whether to reply sender with Current communications channel after described log module obtains the log of the channel account of the Current communications channel of sender and the account of association thereof, otherwise switch other communication channel, reply sender.
9. the information interaction system of many communication channels as claimed in claim 7 or 8, it is characterized in that, after the information of described account module also for the Current communications channel and channel account that record sender in a database, record the business datum of the Current communications channel of sender.
10. the information interaction system of many communication channels as claimed in claim 9, it is characterized in that, the information interaction system of described many communication channels also comprises business information module, described business information module be used for the Current communications channel obtaining sender after described log module obtains the log of the channel account of the Current communications channel of sender and the account of association thereof channel account and the service data information of related account.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201510575248.5A CN105306432A (en) | 2015-09-11 | 2015-09-11 | Multi-communication channel information interaction method and system |
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| CN201510575248.5A CN105306432A (en) | 2015-09-11 | 2015-09-11 | Multi-communication channel information interaction method and system |
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| CN105306432A true CN105306432A (en) | 2016-02-03 |
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| CN201510575248.5A Pending CN105306432A (en) | 2015-09-11 | 2015-09-11 | Multi-communication channel information interaction method and system |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN115422228A (en) * | 2022-11-03 | 2022-12-02 | 四川蜀天信息技术有限公司 | Account package management system |
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