CN105279590A - Application of power supply enterprise electricity customer electronic file in tiered electricity price environment - Google Patents
Application of power supply enterprise electricity customer electronic file in tiered electricity price environment Download PDFInfo
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- CN105279590A CN105279590A CN201410306958.3A CN201410306958A CN105279590A CN 105279590 A CN105279590 A CN 105279590A CN 201410306958 A CN201410306958 A CN 201410306958A CN 105279590 A CN105279590 A CN 105279590A
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Abstract
The invention provides application of a power supply enterprise electricity customer electronic file in a tiered electricity price environment, belonging to the electric digital data processing field. The application includes establishment and operation of the power supply enterprise electricity customer electronic file, and is characterized in that the establishment of the power supply enterprise electricity customer electronic file comprises the steps of acquiring files, resuming transmission of files from breakpoint, acquiring files in a supplemented manner, acquiring electronic signatures, storing electronic files, archiving electronic files, changing electronic files and setting system early-warning function. Based on the present situation of electronic file management, the application of the power supply enterprise electricity customer electronic file optimizes working procedure of business processing, guarantees the safe archiving of customer files, facilitates renewal business processing for consumers, enhances working efficiency and customer satisfaction, and can be widely used in fields of management and application of power supply enterprise electricity customer electronic files.
Description
Technical field
The invention belongs to electric digital data processing field, particularly relate to a kind of application for power supply enterprise's Electricity customers electronic record.
Background technology
In recent years, along with socioeconomic high speed development, the modernization of quality of residents'life requires day by day to improve, also more and more higher immediately to the service ability level requirement of Utilities Electric Co..Meanwhile, in order to meet user oriented high-quality demand for services, national grid constantly carries out new residential electricity consumption policy and service, and new demand, new service certainly will promote electric power enterprise and improve existing marketing service management improvement.
There is a large amount of archives of paper qualities for recording reflection practical business situation truly in power marketing business procedure, all relates to collection to archives material, preservation and management from service handling, In-site supervision, the multi-service item such as to oppose electricity-stealing.In order to avoid the problem in paper files management, electric company starts combining information technology in recent years, the mode of electronization is adopted to manage archives of paper quality, but at present domestic electrical enterprise there is no standard about the management of customer profile data and can follow, the standard of each company is all variant, due to cannot the standard of each power supply enterprise's power marketing business of unified standard and management expectancy, every business Consumer Electronics archive information will be caused cannot to share to provide from picking up from use, and make handling of cross regional business also can seem abnormal difficult, and then do not reach specification business, unified management, share the management objectives used.
From 1 day July in 2012, implement resident's step price.Execution scope is the urban and rural residents client carrying out " Every household has an ammeter " in Utilities Electric Co.'s power supply area.Residential customers is in principle in units of house, and the house that the Certificate of House Property is corresponding is one " family ", does not have the Certificate of House Property, take power supply enterprise as the ammeter (closing except table client) that residential customers is installed is unit.
According to the regulation of " resident's step price embodiment ", first grade of charge level is the power consumption of annual 0-3120 degree (containing) per family, and electricity price is constant; Second gear is the power consumption of annual 3120-4800 degree (containing) per family, and price markup standard is often spend electricity 0.05 yuan; Third gear is the part per year over 4800 degree, and price markup standard is often spend electricity 0.3 yuan.
Household registration population is 5 people and above family: each household monthly can apply for the ladder electricity radix of increase by 100 degree.
Household registration population is 7 people and above family: except each household monthly can apply for the ladder electricity radix of increase by 100 degree, also can select often to spend electricity 0.024 yuan price markup charging according to full electricity.
Owing to having carried out step electricity price, the association of its account, charging subject, charging algorithm all there occurs change, also relate to household register demographics and the confirmation work of this electricity consumption user, its file well beyond original Electricity customers electronic record, record and usable range, therefore the effect of power supply enterprise's Electricity customers electronic record how is given full play to when carrying out step electricity price, be problem in the urgent need to address in real work.
Summary of the invention
Technical matters to be solved by this invention is to provide the application of a kind of power supply enterprise's Electricity customers electronic record under step price environment, it is in conjunction with electronic achives management status, optimize the workflow of business handling, ensure that the safety of customer profile is filed, and provide conveniently for client renews business handling, improve work efficiency and customer satisfaction.
Technical scheme of the present invention is: provide the application of a kind of power supply enterprise's Electricity customers electronic record under step price environment, comprise foundation and the operation of power supply enterprise's Electricity customers electronic record, it is characterized in that the foundation of described Electricity customers electronic record comprises the following steps:
1, archives collection;
2, archives breakpoint transmission;
3, archives complement collecting;
4, electronic signature gathers;
5, electronic record stores;
6, electronic record filing;
7, electronic record changes;
8, initialization system warning function.
Concrete, the archives collection described in it comprises user's application when handling " the many population in family " business, and salesman carries out service handling, and provide informing of a step price single to user, informing business handles the certificate that need submit to; When user carrys out transacting business, salesman, with high transactor's I.D. original paper, in the recent period electricity bill original paper and the batch scanning instrument scanning household registers original paper of clapping instrument scanning collection client, is uploaded to system, according to template generation e-file; System identifies the scanning document of these data automatically, and the form being converted into JPEG is stored in system; Simultaneity factor is revised scanning in the picture quality that obtains, can very comfortable standard of carrying out browsing to reach human eye; By " one-touch " archives acquisition technique, eliminate duplicating and the data papery circulation problem of subscriber data in service handling process.
Concrete, archives breakpoint transmission described in it comprises and has continued archives uploading operation by archives breakpoint transmission, after breakpoint transmission, system can be pointed out " files passe is complete; this should be uploaded number and is: XX byte; actual number of uploading is: XX byte ", eliminates by this in archives gatherer process because the problems such as networking cause archives to upload onto the server failure problem.
Concrete, the archives complement collecting described in it comprises by inputting Customs Assigned Number condition query to user profile, checks the details of this files on each of customers, click complement collecting, continue the complement collecting of subscriber data, come by this to carry out complement collecting to archives, eliminate the defect that archives material is incomplete.
Concrete, the electronic signature collection described in it comprises use sign board and signs at assigned address, if signature has problem it please click " heavily signing " button, after user has signed, system gathers the electronic signature with user handwriting automatically.
Concrete, electronic record storage described in it comprise user is formed when carrying out service apprized and service handling inform list and household registers scanned copy, I.D. scanned copy and electricity bill scanned copy in the recent period, be stored in system according to e-file naming rule and storage format.
Concrete, electronic record filing described in it is included in after all procedure links of step price business have all processed, system automatically arranges the e-file of the I.D. of this user, household registers and bill in the recent period and encapsulates, file, under depositing in sales service archives material, resident changes in the file of electricity consumption; Archives of paper quality is checked with e-file simultaneously, checks by rear, is handed over to archive office, carries out warehouse-in process, againsts electronic tag, deposit in the file cabinet formulating position.
Concrete, the electronic record described in it changes and comprises as changed electronic record data, needs to submit modification application to; As deleted the electronic record data of this user, first submit to delete application, delete application can be divided into again part delete and whole part delete, through examination & approval by after could delete.
Concrete, initialization system warning function described in it is included in resident when handling " the many population in family " business, time limit setting is carried out to the archives of this user, in limit of changing the date by expired first 3 months, system can remind staff user's " many population in family " business expiration time automatically, staff shifts to an earlier date reminding user by e bill, and " the many population in family " policy of handling renews formality, and reaching all residents can handle this business in time.
Concrete, the initialization system warning function described in it is when " the many population in family " service handling, and type of service that business personnel selects in type of service " the many population in family ", is set to 2 years at business deadline, and reminder time is 3 months in advance; After preservation, the handling time shown in electronic record list is the time point on the system self registering same day, and business expiration time is handling time+2 years, and reminder time is handling time+21 months; System is automatically carried out business by " time limit early warning " and to be expired prompting, with the form ejection system interface of message box, reminding business person has how many families to need the user of renewal " the many population in family " business, and business personnel clicks message box, can eject the Verbose Listing of renewal user.
Compared with the prior art, advantage of the present invention is:
1, it is in conjunction with electronic achives management status, optimizes the workflow of business handling, has ensured that the safety of customer profile is filed, and provides conveniently for client renews business handling, improves work efficiency and customer satisfaction;
2, when resident handles " the many population in family " business, time limit setting is carried out to the archives of this user, in limit of changing the date by expired first 3 months, system can remind staff user's " many population in family " business expiration time automatically, staff shifts to an earlier date reminding user by e bill and handles " the many population in family " policy and renew formality, reaches and ensures that all residents can handle the control overflow of this business in time and handle effect.
Accompanying drawing explanation
Fig. 1 is the workflow schematic diagram that electronic record of the present invention optimizes business handling.
Embodiment
Below in conjunction with drawings and Examples, the present invention will be further described.
In Fig. 1, the workflow that whole electronic record optimizes business handling comprises two large divisions: sales service management and file administration, the technical scheme of the application, marketing file administration business and sales service are combined closely, in the processing procedure of sales service, carry out the collection of e-file, after collection completes, each intermediate links carry out with no paper business operation based on e-file, having access to of e-file is carried out in examination & approval and collaborative work link, carry out examining to electronic Business Information and upgrade, and carry out the filing of data and the encapsulation of e-file in business filing link, ensure that the closed loop management of archives.
Concrete, technical scheme of the present invention provides the application of a kind of power supply enterprise's Electricity customers electronic record under step price environment, comprise foundation and the operation of power supply enterprise's Electricity customers electronic record, it is characterized in that the foundation of described Electricity customers electronic record comprises the following steps: archives collection; Archives breakpoint transmission; Archives complement collecting; Electronic signature gathers; Electronic record stores; Electronic record is filed; Electronic record changes; Initialization system warning function.
Further, the archives collection described in it comprises user's application when handling " the many population in family " business, and salesman carries out service handling, and provide informing of a step price single to user, informing business handles the certificate that need submit to; When user carrys out transacting business, salesman, with high transactor's I.D. original paper, in the recent period electricity bill original paper and the batch scanning instrument scanning household registers original paper of clapping instrument scanning collection client, is uploaded to system, according to template generation e-file; System identifies the scanning document of these data automatically, and the form being converted into JPEG is stored in system; Simultaneity factor is revised scanning in the picture quality that obtains, can very comfortable standard of carrying out browsing to reach human eye; By " one-touch " archives acquisition technique, eliminate duplicating and the data papery circulation problem of subscriber data in service handling process.
Further, archives breakpoint transmission described in it comprises and has continued archives uploading operation by archives breakpoint transmission, after breakpoint transmission, system can be pointed out " files passe is complete; this should be uploaded number and is: XX byte; actual number of uploading is: XX byte ", eliminates by this in archives gatherer process because the problems such as networking cause archives to upload onto the server failure problem.
Further, the archives complement collecting described in it comprises by inputting Customs Assigned Number condition query to user profile, checks the details of this files on each of customers, click complement collecting, continue the complement collecting of subscriber data, come by this to carry out complement collecting to archives, eliminate the defect that archives material is incomplete.
Further, the electronic signature collection described in it comprises use sign board and signs at assigned address, if signature has problem it please click " heavily signing " button, after user has signed, system gathers the electronic signature with user handwriting automatically.
Further, electronic record storage described in it comprise user is formed when carrying out service apprized and service handling inform list and household registers scanned copy, I.D. scanned copy and electricity bill scanned copy in the recent period, be stored in system according to e-file naming rule and storage format.
Further, electronic record filing described in it is included in after all procedure links of step price business have all processed, system automatically arranges the e-file of the I.D. of this user, household registers and bill in the recent period and encapsulates, file, under depositing in sales service archives material, resident changes in the file of electricity consumption; Archives of paper quality is checked with e-file simultaneously, checks by rear, is handed over to archive office, carries out warehouse-in process, againsts electronic tag, deposit in the file cabinet formulating position.
Further, the electronic record described in it changes and comprises as changed electronic record data, needs to submit modification application to; As deleted the electronic record data of this user, first submit to delete application, delete application can be divided into again part delete and whole part delete, through examination & approval by after could delete.
Further, initialization system warning function described in it is included in resident when handling " the many population in family " business, time limit setting is carried out to the archives of this user, in limit of changing the date by expired first 3 months, system can remind staff user's " many population in family " business expiration time automatically, staff shifts to an earlier date reminding user by e bill, and " the many population in family " policy of handling renews formality, and reaching all residents can handle this business in time.
Further, the initialization system warning function described in it is when " the many population in family " service handling, and type of service that business personnel selects in type of service " the many population in family ", is set to 2 years at business deadline, and reminder time is 3 months in advance; After preservation, the handling time shown in electronic record list is the time point on the system self registering same day, and business expiration time is handling time+2 years, and reminder time is handling time+21 months; System is automatically carried out business by " time limit early warning " and to be expired prompting, with the form ejection system interface of message box, reminding business person has how many families to need the user of renewal " the many population in family " business, and business personnel clicks message box, can eject the Verbose Listing of renewal user.
By above service interaction, thus in sales service processing procedure, realize the Life cycle closed loop management to file administration.
Because the present invention changes original sales service archive stream turn of tidal stream journey, set up the workflow of customer profile Internal Transfer mechanism and client's filing, achieve the overall process closed loop management of archives, the management work of overall process record monitoring archives, formulated by standardized administration, establish electronic record Supporting System, ensure that electronic records management work safe, effectively carry out; It has effectively integrated the Electricity customers Archive Resource of company, achieves archives electronization, can carry out statistical study to Archive Resource, and can be power marketing and carrying out client's good service provides decision-making foundation; Due to its achieve electronic information, physical message, field data consistent, from the horizontal data of the comprehensive and complete corporate client's information that incorporates of electric company's aspect, established the basis of the abundant development and utilization of customer profile resource.
The present invention can be widely used in application and the management domain of power supply enterprise's Electricity customers electronic record.
Claims (10)
1. the application of power supply enterprise's Electricity customers electronic record under step price environment, comprises foundation and the operation of power supply enterprise's Electricity customers electronic record, it is characterized in that the foundation of described Electricity customers electronic record comprises the following steps:
1, archives collection;
2, archives breakpoint transmission;
3, archives complement collecting;
4, electronic signature gathers;
5, electronic record stores;
6, electronic record filing;
7, electronic record changes;
8, initialization system warning function.
2. according to the application of power supply enterprise's Electricity customers electronic record according to claim 1 under step price environment, it is characterized in that described archives collection comprises user's application when handling " the many population in family " business, salesman carries out service handling, there is provided informing of a step price single to user, informing business handles the certificate that need submit to; When user carrys out transacting business, salesman, with high transactor's I.D. original paper, in the recent period electricity bill original paper and the batch scanning instrument scanning household registers original paper of clapping instrument scanning collection client, is uploaded to system, according to template generation e-file;
System identifies the scanning document of these data automatically, and the form being converted into JPEG is stored in system; Simultaneity factor is revised scanning in the picture quality that obtains, can very comfortable standard of carrying out browsing to reach human eye; By " one-touch " archives acquisition technique, eliminate duplicating and the data papery circulation problem of subscriber data in service handling process.
3. according to the application of power supply enterprise's Electricity customers electronic record according to claim 1 under step price environment, it is characterized in that described archives breakpoint transmission comprises and continued archives uploading operation by archives breakpoint transmission, after breakpoint transmission, system can be pointed out " files passe is complete; this should be uploaded number and is: XX byte; actual number of uploading is: XX byte ", eliminates by this in archives gatherer process because the problems such as networking cause archives to upload onto the server failure problem.
4. according to the application of power supply enterprise's Electricity customers electronic record according to claim 1 under step price environment, it is characterized in that described archives complement collecting comprises by input Customs Assigned Number condition query to user profile, check the details of this files on each of customers, click complement collecting, continue the complement collecting of subscriber data, come by this to carry out complement collecting to archives, eliminate the defect that archives material is incomplete.
5. according to the application of power supply enterprise's Electricity customers electronic record according to claim 1 under step price environment, it is characterized in that described electronic signature collection comprises uses sign board to sign at assigned address, if signature has problem it please click " heavily signing " button, after user has signed, system gathers the electronic signature with user handwriting automatically.
6. according to the application of power supply enterprise's Electricity customers electronic record according to claim 1 under step price environment, it is characterized in that described electronic record storage comprise user is formed when carrying out service apprized and service handling inform list and household registers scanned copy, I.D. scanned copy and electricity bill scanned copy in the recent period, be stored in system according to e-file naming rule and storage format.
7. according to the application of power supply enterprise's Electricity customers electronic record according to claim 1 under step price environment, it is characterized in that the filing of described electronic record is included in after all procedure links of step price business have all processed, system automatically arranges the e-file of the I.D. of this user, household registers and bill in the recent period and encapsulates, file, under depositing in sales service archives material, resident changes in the file of electricity consumption; Archives of paper quality is checked with e-file simultaneously, checks by rear, is handed over to archive office, carries out warehouse-in process, againsts electronic tag, deposit in the file cabinet formulating position.
8., according to the application of power supply enterprise's Electricity customers electronic record according to claim 1 under step price environment, it is characterized in that described electronic record changes and comprise as changed electronic record data, need to submit modification application to; As deleted the electronic record data of this user, first submit to delete application, delete application can be divided into again part delete and whole part delete, through examination & approval by after could delete.
9. according to the application of power supply enterprise's Electricity customers electronic record according to claim 1 under step price environment, it is characterized in that described initialization system warning function is included in resident when handling " the many population in family " business, time limit setting is carried out to the archives of this user, in limit of changing the date by expired first 3 months, system can remind staff user's " many population in family " business expiration time automatically, staff shifts to an earlier date reminding user by e bill, " the many population in family " policy of handling renews formality, reach all residents and can handle this business in time.
10. according to the application of power supply enterprise's Electricity customers electronic record according to claim 1 under step price environment, it is characterized in that described initialization system warning function is when " the many population in family " service handling, type of service that business personnel selects in type of service " the many population in family ", be set to 2 years at business deadline, reminder time is 3 months in advance; After preservation, the handling time shown in electronic record list is the time point on the system self registering same day, and business expiration time is handling time+2 years, and reminder time is handling time+21 months; System is automatically carried out business by " time limit early warning " and to be expired prompting, with the form ejection system interface of message box, reminding business person has how many families to need the user of renewal " the many population in family " business, and business personnel clicks message box, can eject the Verbose Listing of renewal user.
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| CN201410306958.3A CN105279590A (en) | 2014-06-30 | 2014-06-30 | Application of power supply enterprise electricity customer electronic file in tiered electricity price environment |
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| CN107644045A (en) * | 2016-07-22 | 2018-01-30 | 平安科技（深圳）有限公司 | Insure the treating method and apparatus of data |
| CN108182252A (en) * | 2017-12-29 | 2018-06-19 | 方正璞华软件（武汉）股份有限公司 | A kind of Personnel disputes arbitration information storage system and method |
| CN109376554A (en) * | 2018-10-16 | 2019-02-22 | 周金明 | Multiple terminals electronic document based on label and view examines label method and careful label system |
| CN109783541A (en) * | 2019-01-11 | 2019-05-21 | 国家电网有限公司 | A method of investigation applies resident's conjunction table electricity price industry and commerce power consumer |
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2014
- 2014-06-30 CN CN201410306958.3A patent/CN105279590A/en active Pending
Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN107644045A (en) * | 2016-07-22 | 2018-01-30 | 平安科技（深圳）有限公司 | Insure the treating method and apparatus of data |
| CN107644045B (en) * | 2016-07-22 | 2020-11-24 | 平安科技（深圳）有限公司 | Processing method and device for insuring data |
| CN106815340A (en) * | 2017-01-05 | 2017-06-09 | 福建亿榕信息技术有限公司 | Storage archives electronization batch processing method and system in power marketing business |
| WO2018126742A1 (en) * | 2017-01-05 | 2018-07-12 | 福建亿榕信息技术有限公司 | Electronic batch processing method and system for stored archives, and storage medium |
| CN108182252A (en) * | 2017-12-29 | 2018-06-19 | 方正璞华软件（武汉）股份有限公司 | A kind of Personnel disputes arbitration information storage system and method |
| CN109376554A (en) * | 2018-10-16 | 2019-02-22 | 周金明 | Multiple terminals electronic document based on label and view examines label method and careful label system |
| CN109783541A (en) * | 2019-01-11 | 2019-05-21 | 国家电网有限公司 | A method of investigation applies resident's conjunction table electricity price industry and commerce power consumer |
| CN109783541B (en) * | 2019-01-11 | 2020-10-16 | 国家电网有限公司 | Method for troubleshooting and applying resident meter-matching electricity price industrial and commercial power users |
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Application publication date: 20160127 |