CN105141788B - A kind of fixed line phone automatic fault detection system and detection method - Google Patents
A kind of fixed line phone automatic fault detection system and detection method Download PDFInfo
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- CN105141788B CN105141788B CN201510439692.4A CN201510439692A CN105141788B CN 105141788 B CN105141788 B CN 105141788B CN 201510439692 A CN201510439692 A CN 201510439692A CN 105141788 B CN105141788 B CN 105141788B
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Abstract
The present invention provides a kind of fixed line phone automatic fault detection system and detection methods.Middle control detecting system judges whether ring-back tone is normal, is according to setting automatic dialing subscriber phone, waits for user's off-hook to enter step in next step, otherwise interrupts this detection；Subscriber phone automatic off-hook, and the touch-tone signal of a period of time is sent as answer signal and effective voice signal；Middle control detecting system judges whether to receive answer signal, is then to calculate useful signal energy value according to answer signal and enter in next step, otherwise interrupts this detection；Subscriber phone keeps mute with answer signal time same time period；Middle control detecting system calculates noise power value according to the mute signal of reception；It is middle to control ratio in judgement speech quality of the detecting system according to the useful signal energy value and noise power value.It can realize the full-automatic detection of all predetermined telephones, the management of system is simple, as long as there is the place of phone port safe to use.
Description
Technical field
The present invention relates to a kind of fixed line phone automatic fault detection system and detection methods, are suitable for more particularly to one kind
The fixed line phone automatic fault detection system and detection method of fixed line phone line area.
Background technology
Phone is indispensable for our in this epoch.We not only need to exchange, with greater need for by it come
It solves the problems, such as many in work.Although mobile phone is universal quite extensive, base is clear due to answering words matter, and
Radiate it is small people is injured small, and the position for the people that ensures to answer is specific reliable, and be able to each large-scale enterprises and institutions, organ,
Public institution etc. is used widely.The quality of phone quality also affects work quality and efficiency dearly.In the past, we were right
It is usually artificial participation in the detection of phone or manually finds, the disadvantage is that it is not only troublesome, and progress is too slow.
Such as existing phone fault detection system have 112 automatic receiving systems use " voice prompt is accepted automatically " for
It is main, the strategy supplemented by " manually answering auxiliary to accept ".If the trouble call number for accepting module collection automatically is opened with ' 0 '
Head is then judged to person for testing and repairing and accesses system, after cryptographic check, person for testing and repairing is prompted to select different service content by telephone key,
System module corresponds to workflow according to input selection, completes such as subscriber data inquiry, remote test, receipt processing, voice letter
Case is left a message or extraction, Modify password, turns manual board, looks into loCal number, sending the functions such as work information extraction, transfer manual board with it is general
It is similar that general family manually accepts flow.After the completion of a certain function, system automatically returns to service content selection course, provides cycle
Repeatedly service, until person for testing and repairing actively exits.
Invention content
The technical problem to be solved in the present invention is to provide one kind capable of detecting phone failure automatically, without the seat manually participated in
Electromechanics words automatic fault detection system and detection method.
The technical solution adopted by the present invention is as follows：A kind of fixed line phone fault detection system, which is characterized in that including user
Fixed line phone, middle control detecting system and master system；Subscriber phone base passes through middle control detecting system and master system phase
Even；
The subscriber phone base includes：Automatic off-hook module completes the automatic off-hook to subscriber phone；Dual-tone multifrequency is believed
Number sending module, sends the touch-tone signal of a period of time as answer signal and effective voice signal；Mute holding module,
Keep the mute of a period of time；
The middle control detecting system includes：Subscriber phone automatic dialing module, automatic dialing subscriber phone；Ring-back tone judges
Module, judges whether dialed subscriber phone has ring-back tone；Answer signal judgment module, judges whether there is answer signal；It is logical
Quality estimation module is talked about, judges the speech quality situation of user；
The master system includes：Data reception module and display module receive the test number of middle control detecting system
It is shown after.
Preferably, the middle control detecting system further includes：Trouble call sending module sends out failure phone telephone number
It send to customer service terminal.
Preferably, the service terminal is mobile client service terminal.
It is individually dialed preferably, the master system further includes addition and deletion data form module, doubtful point phone
Module, phone detecting state data form module and data print module.
A kind of fixed line phone fault detection method, specific method step are：
Step 1: middle control detecting system judges whether ring-back tone is normal according to setting automatic dialing subscriber phone, it is then etc.
It waits for that user's off-hook enters step two, otherwise interrupts this detection；
Step 2: subscriber phone automatic off-hook, and send the touch-tone signal of a period of time as answer signal and have
Imitate voice signal；
Step 3: middle control detecting system judges whether to receive answer signal, it is that useful signal is then calculated according to answer signal
Energy value simultaneously enters in next step, otherwise interrupts this detection；
Step 4: subscriber phone keeps mute with answer signal time same time period；
Step 5: middle control detecting system calculates noise power value according to the mute signal of reception；
Step 6: middle control detecting system is according to the ratio in judgement of the useful signal energy value and noise power value call matter
Amount.
Preferably, the method further includes：Detection data and result are sent to master system to be preserved or shown
Show.
Preferably, the method further includes：Set conversation Quality estimation threshold value is unsatisfactory for the threshold value for speech quality
Condition, which is sent to customer service terminal.
Preferably, the method further includes：Requirement is unsatisfactory for for speech quality, progress individually repeatedly redials, single
Still it cannot be satisfied speech quality requirement after solely repeatedly redialing, which be sent to customer service terminal.
Preferably, in the step 1, middle control detecting system setting fixation is dialed the time, and automatic according to the time is dialed
Dial subscriber phone.
Preferably, in the step 2, fixed touch-tone signal that the touch-tone signal of transmission is 7 seconds.
Compared with prior art, the beneficial effects of the invention are as follows：The full-automatic detection that can realize all predetermined telephones, when
It can also be realized in the case of so needing and intervene detection manually, the management of system is simple, as long as there is the place of phone port
It is safe to use.
Description of the drawings
Fig. 1 is the system block diagram of the present invention.
Fig. 2 is the detection method flow diagram of a wherein embodiment of the invention.
Specific implementation mode
In order to make the purpose , technical scheme and advantage of the present invention be clearer, with reference to the accompanying drawings and embodiments, right
The present invention is further elaborated.It should be appreciated that described herein, specific examples are only used to explain the present invention, not
For limiting the present invention.
This specification（Including abstract and attached drawing）Disclosed in any feature unless specifically stated can be equivalent by other
Or the alternative features with similar purpose are replaced.That is, unless specifically stated, each feature is a series of equivalent or class
Like an example in feature.
Fixed line phone fault detection system as shown in Figure 1, including subscriber phone base, middle control detecting system and host computer
System；Subscriber phone base is connected by middle control detecting system with master system；By the control of middle control detecting system to user's electricity
Words base carries out phone failure and detects automatically.
The subscriber phone base includes：Automatic off-hook module completes the automatic off-hook to subscriber phone；Dual-tone multifrequency is believed
Number sending module, sends the touch-tone signal of a period of time as answer signal and effective voice signal；Mute holding module,
Keep the mute of a period of time；In this embodiment, above-mentioned subscriber phone base institute is completed by the control of MSP430 microcontrollers
Need the institute completed functional.In this embodiment, automatic off-hook and startup are detected voice and are completed by electronic switch.
The middle control detecting system includes：Subscriber phone automatic dialing module, automatic dialing subscriber phone；Ring-back tone judges
Module, judges whether dialed subscriber phone has ring-back tone；Answer signal judgment module, judges whether there is answer signal；It is logical
Quality estimation module is talked about, judges the speech quality situation of user；In this embodiment, by STM32 systems and 8880 phones
Module completes control detecting system among the above and needs the institute completed functional.
The master system includes：Data reception module and display module receive the test number of middle control detecting system
It is shown after.Master system carries out serial ports scanning after being connect with middle control detecting system（In this embodiment, it selects
30 serial ports）, handshake is actively sent after detecting serial ports；After middle control detecting system returns to the handshake of an approval,
System starts to receive automatically to be shown from the middle test data progress host computer for controlling monitoring system.
The middle control detecting system further includes：Failure phone telephone number is sent to client by trouble call sending module
Service terminal informs administrator.
The service terminal is Information Mobile Service terminal, such as mobile phone in this embodiment, so as to notify in time
Administrator's emergency.In this embodiment, further include chip for cell phone module, complete failure phone telephone number and be sent to
Specified mobile phone, in order to the timely maintenance of maintenance personal.Time setup module is mainly used for the automatic detection time of fixed line phone
Setting.Timing and the long-term preservation of detection information are realized in the effect of SD card.
The master system further includes that addition and deletion data form module, doubtful point phone individually dial module, phone
Detecting state data form module and data print module；The addition and deletion of complete paired data table such as subscriber directory number；
The phone of some faulty doubtful point is individually dialed, detection is re-started；To the detecting state data of subscriber phone base
It is preserved；Data form is printed out.Master system can also realize the time and check that modification detects automatically
Information of trouble call etc. function.
As shown in Fig. 2, the specific method step of fixed line phone fault detect is：
Step 1: middle control detecting system judges whether ring-back tone is normal according to setting automatic dialing subscriber phone, it is then etc.
It waits for that user's off-hook enters step two, otherwise interrupts this detection；Middle control detecting system is by 8880 phone modules according to setting
The automatic dialing time is dialed, such as daily or weekly detection is arranged and dials once, and detection every time dials the time as user's electricity
Talk about the free time of base（It is such as absent from duty the time）, be subject to do not influence user normal work life.After making a phone call, first
Judge whether ring-back tone is normal, for example whether be busy tone, it is then abnormal if it is busy tone, then it is the judgement of busy tone by test result
It is sent to client service, request client service processing；If ring-back tone normally if continue in next step.
Step 2: subscriber phone automatic off-hook, and send the touch-tone signal of a period of time as answer signal and have
Imitate voice signal；Subscriber phone base has detected ringing signal arrival, after detecting that the number of calls of ringing-current reaches certain value
Automatic off-hook, and send a period of time（It is 7 second time in this embodiment）Fixed touch-tone signal as answering
It answers and effective voice signal.
Step 3: middle control detecting system judges whether to receive answer signal, it is that useful signal is then calculated according to answer signal
Energy value simultaneously enters in next step, otherwise interrupts this detection；In this embodiment, it is answered if middle control detecting system does not receive
Signal is answered, then judges other side without phone, then the testing result is sent to the request processing of customer service end；If receiving 7 seconds
Answer signal then using the answer signal as effective voice signal calculate the energy value of effective voice signal.
Step 4: subscriber phone keeps mute with answer signal time same time period；
Step 5: middle control detecting system calculates noise power value according to the mute signal of reception；
Step 6: middle control detecting system is according to the ratio in judgement of the useful signal energy value and noise power value call matter
Amount.In this embodiment, the threshold value of the ratio of the energy value is set, if meeting threshold value acceptance condition, then it is assumed that the use
Family Telephone set call is good, does not have base failure；If not meeting threshold value acceptance condition, then it is assumed that the subscriber phone base is logical
It talks about bad, there are base failure, needs further to detect or troubleshooting, and the result information is sent to client service
Request is handled.
Signal, noise measuring, the automatic hand-up etc. that this automatic checkout system executes automatic off-hook, sends voice quality identification
Instruction.Middle control detecting system detects the state of subscriber phone automatically（It is good including telephone set short circuit and open circuit, phone call quality
It is bad）, while daily storing detection information（Data of the system automatically to detect daily establish a document）With transmission event
Hinder phone number to special mobile phone（Customer service terminal）.Master system completes the good interface of user's interaction, not only can be with
The telephone number easily detected to needs is increased and is deleted, and individually dials detection function, can more be worked as with real-time display
It test data situation.
The method further includes：Detection data and result are sent to master system to be preserved or shown.In this tool
In body embodiment, all intermediate detection data and detection judging result are sent to master system and are preserved and shown.
The method further includes：Requirement is unsatisfactory for for speech quality, progress is individually repeatedly redialed, individually repeatedly redialed
It still cannot be satisfied speech quality requirement afterwards, which be sent to customer service terminal.
This system can voluntarily detection be all in the case of no worker monitor（Up to 300）Need the failure of detection phone
State, such as telephony interface either with or without connect, short circuit, call voice failure；And by the detection information of generation with text
Form retain for a long time, while problematic telephone number is notified into maintenance man and administrative staff in time in a manner of short message.Energy
It enough realizes the full-automatic detection of all predetermined telephones, can also be realized in the case of needing certainly and intervene detection manually, system
Management is simple, as long as there is the place of phone port safe to use.
Claims (10)
1. a kind of fixed line phone fault detection system, which is characterized in that including subscriber phone base, middle control detecting system and upper
Machine system；Subscriber phone base is connected by middle control detecting system with master system；
The subscriber phone base includes：Automatic off-hook module completes the automatic off-hook to subscriber phone；Touch-tone signal is sent out
Module is sent, sends the touch-tone signal of a period of time as answer signal and effective voice signal；Mute holding module is kept
A period of time it is mute；
The middle control detecting system includes：Subscriber phone automatic dialing module, automatic dialing subscriber phone；Ring-back tone judges mould
Block, judges whether dialed subscriber phone has ring-back tone；Answer signal judgment module, judges whether there is answer signal；Call
Quality estimation module judges the speech quality situation of user；
The master system includes：Data reception module and display module, after receiving the middle test data for controlling detecting system
It is shown；
Middle control detecting system calculates the energy value of effective voice signal according to answer signal as effective voice signal, according to connecing
The mute signal of receipts calculates noise power value, and middle control detecting system is according to effective voice signal energy value and noise power value
Ratio in judgement speech quality.
2. fixed line phone fault detection system according to claim 1, which is characterized in that the middle control detecting system is also wrapped
It includes：Failure phone telephone number is sent to customer service terminal by trouble call sending module.
3. according to the fixed line phone fault detection system described in claim 2, which is characterized in that the customer service terminal is
Mobile client service terminal.
4. fixed line phone fault detection system according to claim 1, which is characterized in that the master system further includes
Addition and deletion data form module, doubtful point phone are individually dialed module, number detecting state data form module and data and are engaged
Impression block.
5. a kind of fixed line phone fault detection method, specific method step are：
Step 1: middle control detecting system judges whether ring-back tone is normal according to setting automatic dialing subscriber phone, it is then to wait for use
Family off-hook enters step two, otherwise interrupts this detection；
Step 2: subscriber phone automatic off-hook, and the touch-tone signal of a period of time is sent as answer signal；
Step 3: middle control detecting system judges whether to receive answer signal, it is then using answer signal as effective voice signal meter
It calculates effective voice signal energy value and enters in next step, otherwise interrupt this detection；
Step 4: subscriber phone keeps mute with answer signal time same time period；
Step 5: middle control detecting system calculates noise power value according to the mute signal of reception；
Step 6: middle control detecting system is according to the ratio in judgement of effective voice signal energy value and noise power value call matter
Amount；
In the step 6, the threshold value of the ratio of energy value is set, if meeting threshold value acceptance condition, then it is assumed that the subscriber phone
Base call is good, does not have base failure；If not meeting threshold value acceptance condition, then it is assumed that the subscriber phone base is conversed not
Good, there are base failures.
6. fixed line phone fault detection method according to claim 5, the method further include：By detection data and result
Master system is sent to be preserved or shown.
7. fixed line phone fault detection method according to claim 5, the method further include：Set conversation Quality estimation
Threshold value is unsatisfactory for the threshold condition for speech quality, which is sent to customer service terminal.
8. the fixed line phone fault detection method according to claim 5 or 7, the method further include：For speech quality
It is unsatisfactory for requirement, progress individually repeatedly redials, and speech quality requirement is still cannot be satisfied after individually repeatedly redialing, by the electricity
Words number is sent to customer service terminal.
9. the fixed line phone fault detection method according to one of claim 5 to 7, in the step 1, middle control detection system
System setting fixation is dialed the time, and according to dialing time automatic dialing subscriber phone.
10. the fixed line phone fault detection method according to one of claim 5 to 7, in the step 2, the double-tone of transmission
The fixed touch-tone signal that multiple-frequency signal is 7 seconds.
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| CN105306745B (en) * | 2015-12-10 | 2018-03-23 | 国网四川省电力公司自贡供电公司 | Unattended substation dispatching telephone passage automatic detection device |
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| CN201557157U (en) * | 2009-11-06 | 2010-08-18 | 淮阴工学院 | On-line operating state monitoring device for fixed telephone |
| CN101998426A (en) * | 2009-08-13 | 2011-03-30 | 上海倍亚得信息技术有限公司 | Handshaking signal processing method of voice assessment algorithm in voice test system |
| CN103067963A (en) * | 2012-12-25 | 2013-04-24 | 上海大唐移动通信设备有限公司 | Voice dialing testing device and method |
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| CN100407839C (en) * | 2004-12-17 | 2008-07-30 | 中兴通讯股份有限公司 | Mobile phone communication automatic testing method and mobile phone automatic calling unit |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101998426A (en) * | 2009-08-13 | 2011-03-30 | 上海倍亚得信息技术有限公司 | Handshaking signal processing method of voice assessment algorithm in voice test system |
| CN201557157U (en) * | 2009-11-06 | 2010-08-18 | 淮阴工学院 | On-line operating state monitoring device for fixed telephone |
| CN103067963A (en) * | 2012-12-25 | 2013-04-24 | 上海大唐移动通信设备有限公司 | Voice dialing testing device and method |
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