CN104951438A - System and method for queuing information inquiry - Google Patents
System and method for queuing information inquiry Download PDFInfo
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- CN104951438A CN104951438A CN201410108814.7A CN201410108814A CN104951438A CN 104951438 A CN104951438 A CN 104951438A CN 201410108814 A CN201410108814 A CN 201410108814A CN 104951438 A CN104951438 A CN 104951438A
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Abstract
The invention provides a system and a method for queuing information inquiry. The system and the method are realized based on a client, a server terminal, and "WeChat official accounts" service and cellphone WeChat function software provided by the Tencent Company. Queuing information is obtained and analyzed by the client, an inquiry code is generated, the inquiry code is combined to new queuing information, a receipt is printed as the queuing voucher, the queuing information is transmitted to the server terminal, queuing information data is received and saved by the server terminal, after the "WeChat official account" is followed by the cellphone, the inquiry code is sent to the "WeChat official account", the inquiry code is forwarded to the server terminal by the "WeChat official account", the inquiry code is received and parsed by the server, client identification information and queuing user identification information are obtained, inquiry and calculation are performed in the queuing information data of the server terminal, the newest queuing information is obtained, and the information is forwarded to the cellphone via the "WeChat official account". The server terminal can also analyze accumulated historical data for guiding and improving related operation activities.
Description
Technical field
The present invention relates to a kind of system and method for information inquiry of arranging in numerical order, particularly relate to the realization of the system utilizing handset Wechat functional inquiry row number information with and related methods.
Background technology
, in government bodies or the enterprises and institutions of some hot topics, when handling related service or obtain service, often there is phenomenon of arranging in numerical order for a long time on a large scale in background one: along with the development of urbanization.Such as in bank, the tax authority, popular restaurant chain store etc., in section in rush hour, generally all to wait for half an hour more than, even within several hours, just can enjoy service, the user that arranges in numerical order during this can only unnecessarily wait for there, and resource of greatly losing time consumes one's strength simultaneously.
Background two: along with the development of development of Mobile Internet technology, outside the means of communication such as traditional phone and note, there is again the mobile communication function that QQ, SKYPE, Fetion, micro-letter etc. are new, wherein the most popular, largest, influence power is the strongest, non-handset Wechat function does not belong to.Have the customer volume of nearly 500,000,000 at present.Micro-letter, except providing free sound, word, picture, outside the multimedia communications such as video, is also called as the service of " micro-letter public number " for user provides one.A lot of enterprises and institutions all apply for one " micro-letter public number ", after this " micro-letter public number " is paid close attention to by other micro-credit households, this unit just can pay close attention to user's pushed information by " micro-letter public number " to these, because the number of users of handset Wechat is quite huge, so micro-letter marketing of this utilization " micro-letter public number " has huge market potential, and whether this marketing can obtain good result, depend on the number of users that this " micro-letter public number " is concerned.But general micro-credit household is unwilling initiatively to go " micro-letter public number " of a concern unit, therefore expand that to be concerned number of users very difficult, " the micro-letter public number " that how to allow much more micro-credit households initiatively pay close attention to our unit becomes micro-key believing success or failure of marketing.
At present, the problem having certain methods to solve background one to propose.Such as publication number is the patented claim of " a kind of queuing system of receiving and dispatching short message " by name of CN201018619, SMS receiving/transmission device disclosed in it is connected with the number of getting equipment/or the equipment of calling out the numbers by data line or network, obtain the queue number of current queuing system, call number and other information, then, client is notified in the mode of short message.This patented claim to some extent solves the problem mentioned by background one, but utilizes note proactive notification mode, has a lot of drawback and shortcoming: notice can not be sent in time; Do not want that the people collected mail also is forced to collect mail; Expense can occur, if number of users is huge, the enterprises and institutions of utilization will bear sizable communications cost.
Summary of the invention
In view of the foregoing, the invention provides a kind of system and method utilizing handset Wechat functional inquiry row number information, user is after row number voucher is got at row number scene, need not wait at the scene always, " micro-letter public number " (being generally the mode using scanning Quick Response Code) of place row number unit can be paid close attention to by handset Wechat, waiting time is utilized to do other thing securely afterwards, the situation of micro-letter inquiry row number is utilized at any time during this, estimate the time being discharged to oneself, scene of coming back in time is gone process business or is enjoyed service.Such user avoids the crowded of public place, saves time, and " micro-letter public number " of unit of simultaneously arranging in numerical order also can be promoted significantly.
The information inquiry queuing system of a first aspect of the present invention, by client, server end, the mobile phone that micro-telecommunication function software had been served and installed to " micro-letter public number " that company of Tengxun provides is formed, the described client of this row number information query system comprises row number administration module, inquiry code generation module, row number voucher issuing module, level one data communication module and printer, described server end is arranged on the cloud platform of internet, comprise data access module, secondary data communication module and inquiry code resolve enquiry module, described client is obtained by described row number administration module and analyzes row number information, by described inquiry code generation module generated query code, described inquiry code at least comprises client identifying information and row number customer identification information two code segments, by described row number voucher issuing module, inquiry code is combined in new row number information, printed on a receipt as row number voucher by described printer, by described level one data communication module, row number information is sent to described server end simultaneously, described server end receives described row number information by described secondary data communication module, row number information data is preserved by described data access module, after the described mobile phone installing micro-telecommunication function software pays close attention to described " micro-letter public number ", described inquiry code is sent to " micro-letter public number ", described inquiry code is forwarded to described server end by described " micro-letter public number ", described server end receives described inquiry code by described secondary data communication module, resolve enquiry module by described inquiry code and resolve inquiry code, obtain described client identifying information and row number customer identification information, inquiry in the described row number information data of preserving in described server end also calculates result, obtain up-to-date row number information, described up-to-date row number information at least comprises row number position, user current place and calculates required stand-by period information, by described " micro-letter public number ", described up-to-date row number information is forwarded to the described mobile phone installing micro-telecommunication function software again.Cellphone subscriber, with reference to receiving up-to-date row number information, determines the need of returning row number site disposal affairs or acceptance service.
In addition, the information inquiry queuing system of a second aspect of the present invention is: in the information inquiry queuing system of first aspect, described server end also comprises data analysis module, it can be analyzed the historical data of accumulation, draws the relation of the volume of the flow of passengers and time period and the roughly stand-by period of various time period.
In addition, the information inquiry queuing system of a third aspect of the present invention is: first or second aspect information inquiry queuing system in, described row number voucher issuing module can calculate the required stand-by period according to historical data, to be combined to together with described inquiry code the required stand-by period in new row number information and to be printed as row number voucher by printer.
In addition, the information inquiry row number method of a fourth aspect of the present invention, the row number information query system that the mobile phone having served and installed micro-telecommunication function software by " the micro-letter public number " that provided by client, server end, company of Tengxun is formed carries out row number information inquiry, the feature of this row number information query method is, comprises the following steps: described client obtains and analyzes the step of row number information; Generate the step of the inquiry code at least comprising client identifying information and row number customer identification information two code segments; Inquiry code is combined in new row number information, prints to conduct row number voucher on a receipt, row number information is sent to the step of described server end simultaneously; The step of information of arranging in numerical order described in described received server-side information data and preservation is arranged in numerical order; After the described mobile phone installing micro-telecommunication function software pays close attention to described " micro-letter public number ", send the step of described inquiry code to " micro-letter public number "; Described inquiry code is forwarded to the step of described server end by described " micro-letter public number "; Described inquiry code is resolved with described received server-side, obtain described client identifying information and row number customer identification information, inquiry in the described row number information data of preserving in described server end also calculates result, obtain the up-to-date row number information at least comprising row number position, user current place and calculate required stand-by period information, then by described " micro-letter public number ", described up-to-date row number information is forwarded to the step of the described mobile phone installing micro-telecommunication function software.Cellphone subscriber, with reference to receiving up-to-date row number information, determines the need of returning row number site disposal affairs or acceptance service.
In addition, the information inquiry row number method of a fifth aspect of the present invention is: in the information inquiry row number method of fourth aspect, described server end can also be analyzed the historical data of accumulation, draws the relation of the volume of the flow of passengers and time period and the roughly stand-by period of various time period.
In addition, the information inquiry row number method of a sixth aspect of the present invention is: in the information inquiry row number method in the 4th or the 5th, described client can calculate the required stand-by period according to historical data, to be combined to together with described inquiry code the required stand-by period in new row number information and to be printed as row number voucher.
The system and method that information inquiry according to the present invention is arranged in numerical order, allow user avoid row number uninteresting for a long time wait for, free from crowded environment, help to adopt unit of the present invention effectively to promote " micro-letter public number " of our unit simultaneously, allow micro-letter marketing of this unit reach better effect.Simultaneously according to the row number information data analysis report that the present invention obtains, effectively can improve business activities, greatly improve the economic benefit of relevant unit.
Accompanying drawing explanation
Fig. 1 is system construction drawing of the present invention.
Fig. 2 is client row number functional flow diagram.
Fig. 3 is server end row number functional flow diagram.
Fig. 4 is server end query function process flow diagram.
Fig. 5 is servers' data analysis process figure.
Fig. 6 is micro-letter query function processing flow chart.
Embodiment
The system and method for row number information inquiry of the present invention can be applied in various occasion, in the units such as restaurant chain store, bank, public service industry, such as realize row number wait for without the need to original place, can inquire about by micro-letter the time that row number situation arranges oneself at any time, effectively promote " micro-letter public number " of relevant unit simultaneously.Can also data analysis function be provided, help relevant unit to improve operation and management.
The composition of the system of row number information inquiry of the present invention as shown in Figure 1, comprise client, server end, " micro-letter public number ", mobile phone four parts of micro-telecommunication function have been installed.The micro-telecommunication function software wherein installed in " micro-letter public number " and mobile phone, be the products & services of company of Tengxun, this instructions is not described in detail and illustrates.
Client, function and the composition of server end and the introduction of the micro-letter query function relevant to micro-letter is described in detail below according to Fig. 1:
One. client
Client is made up of a computing machine and a printer.Computing machine completes row number and calls out the numbers and transferring printing data function, and printer is responsible for printing row number voucher.This client comprises row number administration module (module 1), inquiry code generation module (module 2), row number voucher issuing module (module 3) and level one data communication module (module 4).
Row number unit uses row number administration module (module 1) by operation interface for row number user generates row number information, inquiry code generation module (module 2) is by the identifying information combination producing inquiry code to the row number information of this user and the client of use, by row number voucher issuing module (module 3), inquiry code and row number information editing are outputted to printer again, be printed as receipt, as the row number voucher of row number user, and by level one data communication module (module 4), row number information data is sent to server end.
When row number unit uses row number administration module (module 1) to be called out the numbers by operation interface, row number administration module (module 1) upgrades the data of client, and by level one data communication module (module 4) information data transmission of calling out the numbers to server end.Concrete treatment scheme as shown in Figure 2.
The following describes the concrete function of each module of user side.
Module 1. is arranged in numerical order administration module
Row number administration module has basic row number and to call out the numbers function, to be called out the numbers data by the data file row number managed at that time of this locality, realizes the row number of row number required by unit and to call out the numbers function.
Module 2. inquiry code generation module
Inquiry code is the key word of user by oneself row number situation of micro-letter inquiry.The information combination such as client identifying information code segment and row number customer identification information code segment are generated an inquiry code by inquiry code generation module.
Module 3. is arranged in numerical order voucher issuing module
The information such as the stand-by period that the row number of user number by row number voucher issuing module, calculate according to historical data, inquiry code and current row number situation, according to standard form typesetting, are transferred to printer and print.
Module 4. level one data communication module
Level one data communication module realizes the data transmission of row number information data and server end.
Two. server end
Server end is arranged on the cloud platform of internet, and it can complete storage update and to arrange in numerical order at present information data and record history row number information data in the past, and inquiry code is resolved, inquiry row number situation, to history row number information data analytic function.This server end comprises data access module (module 5), secondary data communication module (module 6), inquiry code parsing query function module (module 7) and data analysis module (module 8)
Server end mainly completes three functions:
1. receive the up-to-date row number information that client is sent, and be stored in the database of server end;
2. receive the inquiry code that " micro-letter public number " passes on, and this inquiry code is resolved, client identifying information and row number customer identification information is obtained by resolving, this information is utilized to inquire about in a database, obtain the row number situation of this user, and extrapolate the row number stand-by period, be transmitted to mobile phone by " micro-letter public number ";
3. the historical data for the row number information of preserving is analyzed, and generates analysis report.
Below the concrete module realizing above-mentioned functions is described.
Module 5. data access module
The row number information data that client is sent by data access module is kept in the database of server end, history of forming data (with reference to Fig. 3).
Module 6. secondary data communication module
As shown in Figure 3, secondary data communication module can receive the row number information data that client is sent; Also can receive the inquiry code that " micro-letter public number " sends as shown in Figure 4, then Query Result data be sent it back " micro-letter public number ".
Module 7. inquiry code resolves query function module
Inquiry code is resolved query function module and is received by " micro-letter public number " inquiry code that handset Wechat user sends over, after resolving inquiry code, inquire current row number situation, the row number information of recycling historical data analysis result and user calculates the stand-by period, pass through secondary data communication module again by up-to-date row number information and stand-by period information, be sent to cellphone subscriber's (with reference to Fig. 4) by " micro-letter public number ".
Module 8. data analysis module
The row number information data storing of long time integration is in the database of server end, and data analysis module can carry out autotelic data analysis, generates data analysis report.Specifically as shown in Figure 5.Such as row number unit has used native system a period of time, this system can be analyzed all row number information datas interior during this, obtain certain time period passenger flow situation, have a rest for arranging employee, also about interval time that certain time period arranges in numerical order can be calculated, can also the row number situation of the regional Ge Jia branch offices of horizontal analysis, more for predicting which branch offices's row number number, the foundation in branch offices place can be set up as the selection of science.
Three. micro-letter query function is introduced
The inquiry code printed on receipt is sent to by handset Wechat " micro-letter public number " of row number unit by user, and inquiry code is forwarded to server end by " micro-letter public number ", after completing inquiry, then Query Result is sent it back user mobile phone.
In the present invention, by organic cooperation of client and server end and " micro-letter public number ", handset Wechat function, efficiently solve problem existing in prior art, the present invention simultaneously, by analyzing the data accumulated, serves and helps enterprise to improve the effect of managing.
Embodiment
In the present embodiment, the system and method for row number information inquiry of the present invention is used for catering trade trade company.
Catering trade trade company StoreFront doorway information desk is provided with computing machine (accessing Internet) and printer.User prepares to go to this shop to have dinner, and owing to not having room to need row number, front desk clerk is printed row number receipt by queuing system and issued user.User pays close attention to this eating and drinking establishment's public number with the micro-letter software on oneself mobile phone, just calling out the numbers without the need to waiting at shop door mouth, now can leave and doing other things.Inquiry code on receipt can be sent to by micro-letter " micro-letter public number " of eating and drinking establishment by user, the information such as the time of call out the numbers at present situation and the wait of expectation needs just can be sent to user by " micro-letter public number " of eating and drinking establishment at once, such as: call how many numbers at present, how many clients are also had before you, how long etc.The time that such user can draw oneself up easily, not only facilitate user, go to lose time without the need to uninteresting wait, also helped this trade company effectively to promote " micro-letter public number " simultaneously, expanded its attention rate, for its marketing is offered help.
Row number information query system of the present invention is also for trade company provides data analysis function.Such as chain food and drink trade company has used this system one-year age, this system can be analyzed the row number information data in branch all in one-year age, such as certain season weekly when passenger flow comparatively large when passenger flow is less, such energy more effective arrangement employee has a rest, also about interval time of certain time period in certain season row number can be extrapolated, can also the row number situation in regional each the branch of horizontal analysis, predict which branch row number number is more, can the selection address setting up branch etc. of science.
Claims (6)
1. a row number information query system, the mobile phone that micro-telecommunication function software had been served and installed to " the micro-letter public number " that provided by client, server end, company of Tengxun is formed, and the feature of this row number information query system is:
Described client comprises row number administration module, inquiry code generation module, row number voucher issuing module, level one data communication module and printer,
Described server end is arranged on the cloud platform of internet, comprises data access module, secondary data communication module and inquiry code and resolves enquiry module,
Described client is obtained by described row number administration module and analyzes row number information, by described inquiry code generation module generated query code, described inquiry code at least comprises client identifying information and row number customer identification information two code segments, by described row number voucher issuing module, inquiry code is combined in new row number information, printed on a receipt as row number voucher by described printer, by described level one data communication module, row number information is sent to described server end simultaneously
Described server end receives described row number information by described secondary data communication module, preserves row number information data by described data access module,
After the described mobile phone installing micro-telecommunication function software pays close attention to described " micro-letter public number ", described inquiry code is sent to " micro-letter public number ", described inquiry code is forwarded to described server end by described " micro-letter public number ", described server end receives described inquiry code by described secondary data communication module, resolve enquiry module by described inquiry code and resolve inquiry code, obtain described client identifying information and row number customer identification information, inquiry in the described row number information data of preserving in described server end also calculates result, obtain up-to-date row number information, described up-to-date row number information at least comprises row number position, user current place and calculates required stand-by period information, by described " micro-letter public number ", described up-to-date row number information is forwarded to the described mobile phone installing micro-telecommunication function software again.
2. to arrange in numerical order as claimed in claim 1 information query system, it is characterized in that:
Described server end also comprises data analysis module, and it can be analyzed the historical data of accumulation, draws the relation of the volume of the flow of passengers and time period and the roughly stand-by period of various time period.
3. to arrange in numerical order as claimed in claim 1 or 2 information query system, it is characterized in that:
Described row number voucher issuing module can calculate the required stand-by period according to historical data, to be combined to together with described inquiry code the required stand-by period in new row number information and to be printed as row number voucher by printer.
4. a row number information query method, the row number information query system that the mobile phone having served and installed micro-telecommunication function software by " the micro-letter public number " that provided by client, server end, company of Tengxun is formed carries out row number information inquiry, the feature of this row number information query method is, comprises the following steps:
Described client obtains and analyzes the step of row number information;
Generate the step at least comprising client identifying information and row number customer identification information two code segment inquiry code;
Inquiry code is combined in new row number information, prints to conduct row number voucher on a receipt, row number information is sent to the step of described server end simultaneously;
The step of information of arranging in numerical order described in described received server-side information data and preservation is arranged in numerical order;
After the described mobile phone installing micro-telecommunication function software pays close attention to described " micro-letter public number ", send the step of described inquiry code to " micro-letter public number ";
Described inquiry code is forwarded to the step of described server end by described " micro-letter public number "; With
Described received server-side also resolves described inquiry code, obtain described client identifying information and row number customer identification information, inquiry in the described row number information data of preserving in described server end also calculates result, obtain the up-to-date row number information at least comprising row number position, user current place and calculate required stand-by period information, then by described " micro-letter public number ", described up-to-date row number information is forwarded to the step of the described mobile phone installing micro-telecommunication function software.
5. to arrange in numerical order as claimed in claim 4 information query method, it is characterized in that:
Described server end can also be analyzed the historical data of accumulation, draws the relation of the volume of the flow of passengers and time period and the roughly stand-by period of various time period.
6. the row number information query method as described in claim 4 or 5, is characterized in that:
Described client can calculate the required stand-by period according to historical data, to be combined to together with described inquiry code the required stand-by period in new row number information and to be printed as row number voucher.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410108814.7A CN104951438A (en) | 2014-03-24 | 2014-03-24 | System and method for queuing information inquiry |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410108814.7A CN104951438A (en) | 2014-03-24 | 2014-03-24 | System and method for queuing information inquiry |
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| Publication Number | Publication Date |
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| CN104951438A true CN104951438A (en) | 2015-09-30 |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201410108814.7A Pending CN104951438A (en) | 2014-03-24 | 2014-03-24 | System and method for queuing information inquiry |
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106056732A (en) * | 2016-08-09 | 2016-10-26 | 浪潮软件集团有限公司 | Queuing and calling implementation method based on wireless transmission and network transmission |
| CN106611455A (en) * | 2016-12-26 | 2017-05-03 | 济南浪潮高新科技投资发展有限公司 | WeChat platform system of queuing system and implementation method thereof |
| CN111899405A (en) * | 2020-07-07 | 2020-11-06 | 湖南三湘银行股份有限公司 | Bank queuing and calling system |
-
2014
- 2014-03-24 CN CN201410108814.7A patent/CN104951438A/en active Pending
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106056732A (en) * | 2016-08-09 | 2016-10-26 | 浪潮软件集团有限公司 | Queuing and calling implementation method based on wireless transmission and network transmission |
| CN106611455A (en) * | 2016-12-26 | 2017-05-03 | 济南浪潮高新科技投资发展有限公司 | WeChat platform system of queuing system and implementation method thereof |
| CN111899405A (en) * | 2020-07-07 | 2020-11-06 | 湖南三湘银行股份有限公司 | Bank queuing and calling system |
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Application publication date: 20150930 |
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| WD01 | Invention patent application deemed withdrawn after publication |