CN104881350B

CN104881350B - For determining user experience and assisting the method and apparatus for determining user experience

Info

Publication number: CN104881350B
Application number: CN201510218948.9A
Authority: CN
Inventors: 矫萍萍; 王笑晓; 黄硕; 唐萌萌; 曾俊梅; 陈浩; 万东海; 魏君颖; 贺依鸣; 王大力; 张金
Original assignee: Beijing Baidu Netcom Science and Technology Co Ltd
Current assignee: Beijing Baidu Netcom Science and Technology Co Ltd
Priority date: 2015-04-30
Filing date: 2015-04-30
Publication date: 2019-03-19
Anticipated expiration: 2035-04-30
Also published as: CN104881350A; WO2016173223A1

Abstract

The present invention provides a kind of method and apparatus for determining user experience and assisting determining user experience.Wherein, method includes the following steps: obtaining the operation note of user's operation object to be analyzed；Based on the operation note, the operating characteristics of object to be analyzed described in the user's operation are determined；Based on the operating characteristics, the user experience information of the object to be analyzed is determined.Automatically analyzing and determining for user experience is realized according to the solution of the present invention, the prior art is avoided by the artificial mode such as artificial observation, questionnaire survey, user feedback to carry out analyzing caused inefficiency, it is inconvenient for operation, or because the problems such as result error caused by artificial or subjective factor.Compared with prior art, the present invention has higher efficiency, and it is also more objective to analyze result.

Description

For determining user experience and assisting the method and apparatus for determining user experience

Technical field

The present invention relates to computer fields more particularly to a kind of for determining user experience and assisting determining user experience Method and apparatus.

Background technique

In the prior art, when it needs to be determined that software product user experience when, conventional method is by artificial observation, asks Volume investigation, user feedback carry out.However conventional method is there are inefficiency, it is inconvenient for operation the problems such as, it is also possible to because Artificial or subjective factor etc. causes the deviation of result.Therefore, how to automatically analyze and determine that user experience information is a needs It solves the problems, such as.

Summary of the invention

The method and apparatus that the object of the present invention is to provide a kind of for determining user experience and a kind of for assisting really Determine the method and apparatus of user experience.

According to an aspect of the present invention, a kind of method for determining user experience is provided, wherein this method include with Lower step:

Obtain the operation note of user's operation object to be analyzed；

It is based on the operation note, determines the operating characteristics of object to be analyzed described in the user's operation；

The operating characteristics are based on, determine the user experience information of the object to be analyzed.

According to another aspect of the present invention, it provides a kind of for determining the device of user experience, wherein the device packet It includes:

For obtaining the device of the operation note of user's operation object to be analyzed；

For being based on the operation note, the device of the operating characteristics of object to be analyzed described in the user's operation is determined；

For being based on the operating characteristics, the device of the user experience information of the object to be analyzed is determined.

According to a further aspect of the invention, it provides a kind of for being used to assist determining user experience at user equipment end Method, wherein this method comprises:

Operation according to user to object to be analyzed, generates operation note, and the operation note is described to be analyzed for determining The user experience information of object.

According to a further aspect of the invention, it provides a kind of for being used to assist determining user experience at user equipment end Device, wherein the device includes:

For operation according to user to object to be analyzed, generate operation note, the operation note for determine it is described to Analyze the device of the user experience information of object.

Compared with prior art, the present invention is by obtaining the operation note of user's operation object to be analyzed, and is based on the behaviour It notes down, determines the operating characteristics of the user's operation object to be analyzed, be then based on the operating characteristics, determine the object to be analyzed User experience information, to realize automatically analyzing and determining for user experience, avoid the prior art pass through it is artificial The artificial mode such as observation, questionnaire survey, user feedback analyze caused inefficiency, inconvenient for operation, or because The problems such as result error caused by artificial or subjective factor.Compared with prior art, the present invention has higher efficiency, and It is also more objective to analyze result.

Detailed description of the invention

By reading a detailed description of non-restrictive embodiments in the light of the attached drawings below, of the invention other Feature, objects and advantages will become more apparent upon:

Fig. 1 shows the flow chart of the method for determining user experience of the embodiment of one aspect according to the present invention；

User experience is determined for assisting at user equipment end Fig. 2 shows embodiment according to a further aspect of the present invention Method flow chart；

Fig. 3 shows the schematic diagram of the device for determining user experience of the embodiment of another aspect according to the present invention；

What Fig. 4 showed the embodiment of another aspect according to the present invention determines user experience for assisting at user equipment end Device schematic diagram.

The same or similar appended drawing reference represents the same or similar component in attached drawing.

Specific embodiment

It should be mentioned that some exemplary embodiments are described as before exemplary embodiment is discussed in greater detail The processing or method described as flow chart.Although operations are described as the processing of sequence by flow chart, therein to be permitted Multioperation can be implemented concurrently, concomitantly or simultaneously.In addition, the sequence of operations can be rearranged.When it The processing can be terminated when operation completion, it is also possible to have the additional step being not included in attached drawing.The processing It can correspond to method, function, regulation, subroutine, subprogram etc..

Alleged " computer equipment " within a context, also referred to as " computer ", referring to can be by running preset program or referring to Enable to execute numerical value and calculate and/or the intelligent electronic device of the predetermined process process such as logic calculation, may include processor with Memory executes the survival prestored in memory instruction by processor to execute predetermined process process, or by ASIC, The hardware such as FPGA, DSP execute predetermined process process, or are realized by said two devices combination.Computer equipment includes but unlimited In server, PC, laptop, tablet computer, smart phone etc..

The computer equipment includes user equipment and the network equipment.Wherein, the user equipment includes but is not limited to electricity Brain, smart phone, PDA etc.；The network equipment includes but is not limited to that single network server, multiple network servers form Server group or the cloud consisting of a large number of computers or network servers for being based on cloud computing (Cloud Computing), wherein Cloud computing is one kind of distributed computing, a super virtual computer consisting of a loosely coupled set of computers.Its In, the computer equipment can isolated operation realize the present invention, also can access network and by with other calculating in network The present invention is realized in the interactive operation of machine equipment.Wherein, network locating for the computer equipment include but is not limited to internet, Wide area network, Metropolitan Area Network (MAN), local area network, VPN network etc..

It should be noted that the user equipment, the network equipment and network etc. are only for example, other are existing or from now on may be used The computer equipment or network that can occur such as are applicable to the present invention, should also be included within the scope of protection of the present invention, and to draw It is incorporated herein with mode.

Method (some of them are illustrated by process) discussed hereafter can be by hardware, software, firmware, centre Part, microcode, hardware description language or any combination thereof are implemented.Implement when with software, firmware, middleware or microcode When, program code or code segment to implement necessary task can be stored in machine or computer-readable medium and (for example deposit Storage media) in.Necessary task can be implemented in (one or more) processor.

Specific structure and function details disclosed herein are only representative, and are for describing the present invention show The purpose of example property embodiment.But the present invention can be implemented by many alternative forms, and be not interpreted as It is limited only by the embodiments set forth herein.

Although it should be understood that may have been used term " first ", " second " etc. herein to describe each unit, But these units should not be limited by these terms.The use of these items is only for by a unit and another unit It distinguishes.For example, without departing substantially from the range of exemplary embodiment, it is single that first unit can be referred to as second Member, and similarly second unit can be referred to as first unit.Term "and/or" used herein above include one of them or Any and all combinations of more listed associated items.

It should be understood that when a unit referred to as " connects " or when " coupled " to another unit, can directly connect Another unit is connect or be coupled to, or may exist temporary location.In contrast, " directly connect when a unit is referred to as Connect " or " direct-coupling " to another unit when, then temporary location is not present.It should explain in a comparable manner and be used to retouch State the relationship between unit other words (such as " between being in ... " compared to " between being directly in ... ", " and with ... it is adjacent Closely " compared to " with ... be directly adjacent to " etc.).

Term used herein above is not intended to limit exemplary embodiment just for the sake of description specific embodiment.Unless Context clearly refers else, otherwise singular used herein above "one", " one " also attempt to include plural number.Also answer When understanding, term " includes " and/or "comprising" used herein above provide stated feature, integer, step, operation, The presence of unit and/or component, and do not preclude the presence or addition of other one or more features, integer, step, operation, unit, Component and/or combination thereof.

It should further be mentioned that the function action being previously mentioned can be attached according to being different from some replace implementations The sequence indicated in figure occurs.For example, related function action is depended on, the two width figures shown in succession actually may be used Substantially simultaneously to execute or can execute in a reverse order sometimes.

Present invention is further described in detail with reference to the accompanying drawing.

Fig. 1 is the flow chart according to the method for determining user experience of the embodiment of one aspect of the invention.

Wherein, the method for the present embodiment can be realized by user equipment and the network equipment.The user equipment packet Include but be not limited to PC machine, tablet computer, smart phone, PDA etc..The network equipment includes but is not limited to single network service Device, the server group of multiple network servers composition or based on cloud computing (Cloud Computing) by a large amount of computers or The cloud that network server is constituted, wherein cloud computing is one kind of distributed computing, is made of the computer set of a group loose couplings A super virtual computer.

It should be noted that the user equipment is only for example, other network equipments that are existing or being likely to occur from now on It is such as applicable to the present invention with user equipment, should also be included within the scope of protection of the present invention, and is incorporated herein by reference.

Firstly, in step s 11, will acquire the operation note of user's operation object to be analyzed.

Herein, object to be analyzed means that its user experience will be analyzed to obtain the object of its user experience information.It is to be analyzed Object can be any software related object, such as software interface, webpage etc..It will be understood by those skilled in the art that it is above-mentioned for The description of object to be analyzed is only for example, and any object suitable for the principle of the invention is incorporated herein by reference.

Herein, the operation note of user's operation object to be analyzed mean user by input equipment to object to be analyzed institute into The record of capable operation.Operation note can for such as user by input equipment come when operating object to be analyzed, which is set Standby track record, such as mouse track record etc..Operation note can also for such as user be operated by input equipment to When analyzing object, the input record of the input equipment, such as mouse click input record, keyboard input record etc..In addition, operation It can also include the temporal information that user is operated, the more specific location information etc. of operation in record.Herein, input equipment includes Any kind of equipment that can be used for inputting such as mouse, keyboard, touch screen.

It specifically, can be by reading file system, obtaining user behaviour by special interface or by modes such as networks Make the operation note of object to be analyzed.

Then, in step s 12, it will be based on the operation note, determine that the operation of the user's operation object to be analyzed is special Sign.

Herein, operating characteristics may include following at least any one:

The user clicks the number of clicks of the same area in the object to be analyzed；

The user carries out the input number of input operation in the same input area of the object to be analyzed；

The operation duration of object to be analyzed described in the user's operation；

Trajector deviation between the track and desired trajectory of object to be analyzed described in the user's operation.

Wherein, region means certain specific position range in object to be analyzed.For example, when object to be analyzed is webpage, Region can be the element-specific in the webpage, such as read-only text box, then the operating characteristics of the user's operation object to be analyzed The number of clicks of the read-only text box can be clicked for the user.

Herein, input area means that the region of input operation can be carried out for user.For example, when object to be analyzed is webpage When, input area can be certain input text box in the webpage, then user is in the same input area of the object to be analyzed The input number for carrying out input operation can carry out the input number of input operation for the user in the input text box.

Herein, the operation duration of user's operation object to be analyzed refers to that user is starting to grasp the object to be analyzed Make to terminate duration between the operation to the analysis object to the user.

Herein, the trajector deviation between the track of the user's operation object to be analyzed and the desired trajectory of the object to be analyzed Refer to the gap between track.Track can be made of a series of coordinate points or coordinate points position range.When user waits for point this When analysis object is operated, the coordinate points position of the user each time operation is recorded, then the coordinate points position of each operation forms The track of the user's operation object to be analyzed.Desired trajectory can be for example, by operating the object to be analyzed in a manner of more excellent When, coordinate points position or the position range of each operation are recorded, then the coordinate points position of each operation or position range form The desired trajectory of the object to be analyzed.It can be by each coordinate points by user's operation in the track of the object to be analyzed by suitable Each coordinate points in the desired trajectory of sequence and the object to be analyzed are compared to obtain the gap between track.For example, working as The two coordinate points positions compared are same or similar, or when the coordinate points position compared falls in the coordinate points position model of another comparison When enclosing interior, it is believed that gap is smaller.It is on the contrary, then it is assumed that gap is larger.It will be understood by those skilled in the art that herein, for track And the associated description of trajector deviation is merely illustrative and non-limiting description, there are other various implementations without departing from this hair Bright spirit or scope, and be incorporated herein by reference.

Specifically, can be remembered by the track of input equipment included in operation note acquired in step s 11 The input record of record and/or input equipment determines the operating characteristics of the user's operation object to be analyzed.

For example, can be obtained by the input record and/or track record of input equipment included in analysis operation note The number of clicks of the same area in the object to be analyzed is clicked to user.It can also be by included in analysis operation note Input equipment input record and/or track record with obtain user in the same input area of the object to be analyzed into The input number of row input operation.It can also be obtained by the temporal information in analysis operation note described in user's operation wait divide Analyse the operation duration of object.Or the input record of input equipment included in analysis operation note can also be passed through And/or track record, to obtain the track of object to be analyzed described in user's operation.And by the pre- of the track and the object to be analyzed The method of fixed track as described above is compared to obtain trajector deviation between the two.

It will be understood by those skilled in the art that herein, for determining user's operation object to be analyzed based on operation note The associated description of operating characteristics is merely illustrative and non-limiting description, and there are other various implementations without departing from the present invention Spirit or scope, and be incorporated herein by reference.

Then, in step s 13, it can be based on aforesaid operations feature, determine the user experience information of object to be analyzed.

In one embodiment, the number of clicks of the same area in object to be analyzed can be clicked based on user to determine The user experience information of the object to be analyzed.Specifically, the number of clicks can be compared to determine with predetermined threshold The user experience information.For example, then there may be influence user for object to be analyzed when the number of clicks is more than predetermined threshold The potential problems of operation then can determine that the user experience of the object to be analyzed is poor.And for each area of the object to be analyzed Domain, when the user clicks the number of clicks in the region without departing from predetermined threshold when, then it is believed that object user to be analyzed experience Normally.In one embodiment, for each different zones of the object to be analyzed, weight can also be set, and by user's point Hit each region weighted average and predetermined threshold carry out as above compared with to obtain the user experience information of the object to be analyzed. It will be understood by those skilled in the art that herein, for clicked based on user the number of clicks of the same area in object to be analyzed come Determine that the associated description of the user experience information of the object to be analyzed is merely illustrative and non-limiting description, it is various that there are other Implementation is incorporated herein without departing from spirit or scope of the invention, and by reference.

In another embodiment, input operation can be carried out in the same input area of object to be analyzed based on user Input number determine the user experience information of the object to be analyzed.It specifically, can be by the input number and predetermined threshold Value is compared to determine the user experience information.For example, when the input number is more than predetermined threshold, then object to be analyzed There may be the potential problems for influencing user's operation, then can determine that the user experience of the object to be analyzed is poor.And this is waited for The each input area for analyzing object, when user inputs the input number operated without departing from predetermined what the input area carried out When threshold value, then it is believed that object user's experience to be analyzed is normal.In one embodiment, for each of the object to be analyzed Different input areas can also set weight, and user is carried out the input number of input operation in each input area Weighted average is compared with predetermined threshold progress as above to obtain the user experience information of the object to be analyzed.Those skilled in the art Member should be understood that herein, for carrying out the input number of input operation in the same input area of object to be analyzed based on user Determine that the associated description of the user experience information of the object to be analyzed is merely illustrative and non-limiting description, it is each that there are other Kind implementation is incorporated herein without departing from spirit or scope of the invention, and by reference.

In yet another embodiment, the use can be determined based on the operation duration of user's operation object to be analyzed Family operates the user experience information of the object to be analyzed.Specifically, can by the operation duration and predetermined threshold into Row relatively determines the user experience information.For example, when the operation duration is more than predetermined threshold, then object to be analyzed There may be the potential problems for influencing user's operation, then can determine that the user experience of the object to be analyzed is poor.And work as the behaviour When making the duration without departing from predetermined threshold, then it is believed that object user's experience to be analyzed is normal.Those skilled in the art answer Understand, herein, for being determined based on the operation duration of user's operation object to be analyzed described in the user's operation wait divide The associated description for analysing the user experience information of object is merely illustrative and non-limiting description, there are other various implementations It is incorporated herein without departing substantially from spirit or scope of the invention, and by reference.

In a further embodiment, can track based on user's operation object to be analyzed and the object to be analyzed it is pre- Trajector deviation between fixed track, to determine the user experience information of object to be analyzed described in the user's operation.Specifically, may be used To be compared to the trajector deviation and predetermined threshold to determine the user experience information.For example, when the trajector deviation is super When crossing predetermined threshold, then object to be analyzed then can determine the object to be analyzed there may be the potential problems for influencing user's operation User experience it is poor.And when the trajector deviation is without departing from predetermined threshold, then it is believed that object user's experience to be analyzed Normally.It will be understood by those skilled in the art that herein, for based on user's operation object to be analyzed track with it is described to be analyzed right Trajector deviation between the desired trajectory of elephant, come determine object to be analyzed described in the user's operation user experience information phase It closes description to be merely illustrative and non-limiting description, there are other various implementations without departing from spirit or model of the invention Farmland, and be incorporated herein by reference.

In a preferred embodiment, it is also based on the letter of items user experience determined by method as described above Breath, to determine the user experience information of the object to be analyzed.For example, method as described above, is clicked based on user wait divide The number of clicks for analysing the same area in object, determines that the user experience information of the object to be analyzed is good；Based on user The input number that input operation is carried out in the same input area of object to be analyzed, determines the user's body of the object to be analyzed It is very poor for testing information；Based on the operation duration of user's operation object to be analyzed, determine described in the user's operation wait divide It is poor for analysing the user experience information of object.Average value then based on above-mentioned every user experience information, can show that this is to be analyzed The user experience information of object is poor.In a preferred embodiment, every user experience information can also be weighted, And the user experience information of the object to be analyzed is obtained by the weighted average of every user experience information.Art technology Personnel should be understood that herein, for the items user experience information based on determined by method as described above, come determine this to The associated description for analyzing the user experience information of object is merely illustrative and non-limiting description, and there are other various implementations It is incorporated herein without departing from spirit or scope of the invention, and by reference.

It in one embodiment, can be based on the same area wherein clicked in object to be analyzed for multiple users Number of clicks is more than the quantity of the user of first threshold, determines the user experience information of the object to be analyzed.For example, for 100 users, wherein the quantity that the number of clicks for clicking the same area in object to be analyzed is more than the user of first threshold is 30, which is more than predetermined threshold 20.Then it is believed that the object to be analyzed has the potential problems for influencing user's operation, thus Determine that the user experience information of the object to be analyzed is poor.Conversely, if the quantity is less than predetermined threshold, can determine this to It is normal for analyzing the user experience information of object.

In another embodiment, for multiple users, the use that number is more than second threshold can be inputted based on described in The quantity at family determines the user experience information of the object to be analyzed.For example, for 100 users, wherein in object to be analyzed In same input area in carry out input operation input number be more than second threshold user quantity be 60, the quantity Far more than predetermined threshold 10.Then it is believed that the object to be analyzed has the potential problems for seriously affecting user's operation, so that it is determined that The user experience information of the object to be analyzed is very poor.Conversely, can determine that this is to be analyzed if the quantity is less than predetermined threshold The user experience information of object is good.

It In yet another embodiment, can be more than third threshold based on the wherein operation duration for multiple users The quantity of the user of value determines the user experience information of the object to be analyzed.For example, for 100 users, wherein operation is held The continuous time is more than that the quantity of the user of third threshold value is 5, which is lower than predetermined threshold 10.Then it is believed that the object to be analyzed There is no the potential problems for influencing user's operation, so that it is determined that the user experience information of the object to be analyzed is normal.Conversely, if The quantity is more than predetermined threshold, then can determine that the user experience information of the object to be analyzed is poor.

It in a further embodiment, can be more than the 4th threshold value based on the wherein trajector deviation for multiple users The quantity of user determines the user experience information of the object to be analyzed.For example, for 100 users, wherein operating to be analyzed Deviation between the track of object and the desired trajectory of the object to be analyzed is more than that the quantity of the user of the 4th threshold value is 25, should Quantity is slightly above predetermined threshold 20.Then it is believed that the object to be analyzed there may be influence user's operation potential problems, thus The user experience information for determining the object to be analyzed is deviation.Conversely, if the quantity is less than predetermined threshold, can determine this to It is normal for analyzing the user experience information of object.In addition, in a still further embodiment, it, can be based on wherein for multiple users The difference between the track record between each user, determines the user experience information of the object to be analyzed.For example, right It, can be for statistical analysis to obtain its difference by the track record of each user's operation object to be analyzed in 100 users. When difference of the statistic analysis result between user trajectory be greater than predetermined threshold when, then it is believed that the object to be analyzed there may be The factor of user's operation is influenced, such as without providing clearly prompt information for user, so that user presses its personal experience To carry out operation to which operation trace among different users differs greatly.It then can determine the user experience of the object to be analyzed Information is poor.

In addition, in one embodiment, for multiple users, it is also based on identified every user experience information, Determine the user experience information of the object to be analyzed.For example, can average for above-mentioned every user experience information, or It is weighted and averaged the user experience information to obtain the object to be analyzed.

In one embodiment, for multiple users, the respective operating characteristics of each user can be primarily based on, are determined each The user experience information of a user's operation object to be analyzed.Then, the user experience based on each user's operation object to be analyzed Information determines the user experience information of the object to be analyzed.It, can side as described above for example, for 100 users Method obtains the respective operating characteristics of 100 user's operation objects to be analyzed.And can method as described above be based on Respective operating characteristics determine the user experience information of each user's operation object to be analyzed.It is assumed that as a result for it In 70 users, operate the object to be analyzed user experience information be it is poor；For wherein 20 users, as a result just Often；For wherein 10 users, as a result preferably.It then can be by the user experience information averaged of each user to obtain The user experience information of the object to be analyzed out.For example, in upper example result, the user experience information of the object to be analyzed be compared with Difference.In one embodiment, weight can also be distributed to user, such as is distributed according to user type or user experience value etc. Different weights.And be weighted and averaged the user experience information of each user, to obtain the user's body of the object to be analyzed Test information.In another embodiment, can also by its user experience information be lower than some threshold value, such as user experience information compared with The quantity of the user of difference is compared with predetermined threshold.If the user more than predetermined threshold number all has poor user experience Information, it is determined that the user experience information of the object to be analyzed is poor.It will be understood by those skilled in the art that herein, for each The user experience information of a user's operation object to be analyzed, determines the associated description of user experience information of the object to be analyzed only For exemplary and non-limiting description, there are other various implementations without departing from spirit or scope of the invention, and to draw Mode is incorporated herein.

In a preferred embodiment, caused by can also obtaining during user's operation object to be analyzed one or Multiple error messages；Also, the operating characteristics based on the user that method as described above is obtained, and combine this or more A error message, to determine the user experience information of the object to be analyzed.Specifically, can be by file system operation, or lead to Special interface is crossed, or obtains by modes such as networks generated one or more during user's operation object to be analyzed Error message.Wherein, the error message can be foreground error message, such as the faulty operation prompt that system gives the user Deng.The error message may be various run-time errors etc. appeared in backstage error message, such as system.It should when determining When the user experience information of object to be analyzed, operating characteristics and the error message of user can be taken into consideration.For example, when based on use User experience information determined by the operating characteristics at family is normal, however there are multiple error messages and wherein some mistake letter The errorlevel of breath be it is serious, then still it is believed that the object to be analyzed user experience information it is poor.Those skilled in the art answer Understand, herein, for the operating characteristics based on user, and error message is combined, to determine the user experience of the object to be analyzed The associated description of information is merely illustrative and non-limiting description, and there are other various implementations without departing from essence of the invention Mind or scope, and be incorporated herein by reference.

In one embodiment, the operating characteristics of user are also based on, and combine the mistake of user's operation object to be analyzed Generated one or more error message, generates the user experience warning information of the object to be analyzed in journey.For example, when according to Method as discussed above, the operating characteristics based on user, and combine generated one during user's operation object to be analyzed It is to be analyzed right that this can be generated when determining that the user experience information of the object to be analyzed is poor in a or multiple error messages " early warning: user experience is poor for the user experience warning information of elephant！".

In one embodiment, for multiple users, the same area of object to be analyzed can be clicked based on wherein user Number of clicks be more than the 5th threshold value user quantity, or based on wherein user in the same input area of object to be analyzed The input number inputted is more than the quantity of the user of the 6th threshold value, or the operation based on wherein user's operation object to be analyzed Duration is more than the quantity of the user of the 7th threshold value, or the track based on wherein user's operation object to be analyzed is to be analyzed with this Trajector deviation between the desired trajectory of object is more than the quantity of the user of the 8th threshold value, or based between wherein each user Difference between the track record；And one or more of error messages are combined, generate the user of the object to be analyzed Experience warning information.For example, when the number of users that the number of clicks is more than the 5th threshold value is less, however each user's operation should Generated error message quantity is more during object to be analyzed, and there are serious errors, then still can determine this wait divide The user experience for analysing object is poor and generate the user experience warning information of the object to be analyzed " early warning: user experience is poor！".

It will be understood by those skilled in the art that herein, it is merely illustrative for the associated description for generating user experience warning information Property and non-limiting description, there are other various implementations without departing from spirit or scope of the invention, and with the side of reference Formula is incorporated herein.

In one embodiment, be also based on the user experience information of each version of object to be analyzed, determine described in User experience difference information between each version of object to be analyzed.Specifically, each version of object can be analysed to User experience information be compared, with determine its user experience difference information.By the user experience difference information, can incite somebody to action The version of object to be analyzed with preferable user experience is compared with other versions, to show that it may make user experience Preferably difference place.By the comparison of the user experience difference information between different editions, can advantageously improve to be analyzed Object is to improve its user experience.

It should also be understood by those skilled in the art that each threshold value described above is only for example, and each threshold value can root Carry out dynamic regulation according to actual needs.

User experience is determined for assisting at user equipment end Fig. 2 shows embodiment according to a further aspect of the present invention Method flow chart.

In the step s 21, operation of the user equipment according to user to object to be analyzed generates operation note, operation note It employs in the user experience information for determining the object to be analyzed.

Herein, object to be analyzed means that its user experience will be analyzed to obtain the object of its user experience information.It is to be analyzed Object can be any software related object, such as software interface, webpage etc..It will be understood by those skilled in the art that it is above-mentioned for The description of object to be analyzed is only for example, and any software related object suitable for the principle of the invention includes by reference In this.

Herein, operation note means the record for the operation that user carries out object to be analyzed by input equipment.Operation Record can for such as user by input equipment come when operating object to be analyzed, the track record of the input equipment, such as mouse Mark track record etc..Operation note can also for such as user by input equipment come when operating object to be analyzed, which is set Standby input record, such as mouse click input record, keyboard input record etc..In addition, can also include using in operation note The temporal information that family is operated, the more specific location information etc. of operation.Herein, input equipment includes mouse, keyboard, touch screen etc. Any kind of equipment that can be used for inputting.

Specifically, user equipment can operation according to user to object to be analyzed, generate operation note, and will operation note Record is stored in such as log or database for determining the user experience information of the object to be analyzed.

In one embodiment, user equipment also record in Object Process to be analyzed described in user's operation caused by one Or multiple error messages are for determining the user experience information of the object to be analyzed.Wherein, the error message can be Foreground error message, such as the faulty operation prompt etc. that system gives the user.The error message may be to set in user The backstage error message that produced or user equipment can be got in standby, such as various run-time errors appeared in system Deng.Specifically, user equipment above-mentioned error message can be stored in such as log or database be used to determine it is described to Analyze the user experience information of object.

In one embodiment, when user starts to operate object to be analyzed, user equipment starts to generate operation note；When When object to be analyzed described in user's end operation, user equipment terminates to generate the operation note.

In one embodiment, user equipment can also send the operation note of the user to the network equipment.Specifically, it uses Family equipment can send aforesaid operations record to the network equipment by the special interface with LA Management Room, or by network.

Fig. 3 shows the schematic diagram of the device for determining user experience of the embodiment of another aspect according to the present invention. It is described to be used to determine that the device of user experience includes the device 31 for obtaining the operation note of user's operation object to be analyzed, with Lower the first acquisition device of abbreviation 31；For being based on the operation note, the behaviour of object to be analyzed described in the user's operation is determined Make the device 32 of feature, hereinafter referred to as the first operating characteristics determining device 32；And for being based on the operating characteristics, determine institute State the device 33 of the user experience information of object to be analyzed, hereinafter referred to as the first determining device 33.

Wherein, the device of the present embodiment can be realized by user equipment and the network equipment.The user equipment packet Include but be not limited to PC machine, tablet computer, smart phone, PDA etc..The network equipment includes but is not limited to single network service Device, the server group of multiple network servers composition or based on cloud computing (Cloud Computing) by a large amount of computers or The cloud that network server is constituted, wherein cloud computing is one kind of distributed computing, is made of the computer set of a group loose couplings A super virtual computer.

Firstly, the first acquisition device 31 will acquire the operation note of user's operation object to be analyzed.

Specifically, the first acquisition device 31 can be by reading file system, passing through special interface or by the side such as network Formula obtains the operation note of user's operation object to be analyzed.

Then, the first operating characteristics determining device 32 will be based on the operation note, and determining the user's operation, this is to be analyzed right The operating characteristics of elephant.

Herein, operating characteristics may include following at least any one:

Specifically, the first operating characteristics determining device 32 can be by operation note acquired in the first acquisition device 31 The input record of the track record of included input equipment and/or input equipment determines the user's operation object to be analyzed Operating characteristics.

For example, the first operating characteristics determining device 32 can pass through the defeated of input equipment included in analysis operation note Enter record and/or track record, obtains the number of clicks of the same area that user clicks in the object to be analyzed.First operation Feature determining device 32 can also pass through the input record and/or track record of input equipment included in analysis operation note The input number of input operation is carried out to obtain user in the same input area of the object to be analyzed.First operating characteristics Determining device 32 can also be by the temporal information in analysis operation note to obtain the behaviour of object to be analyzed described in user's operation Make the duration.Or first operating characteristics determining device 32 can also pass through input equipment included in analysis operation note Input record and/or track record, to obtain the track of object to be analyzed described in user's operation.First operating characteristics determine dress It sets 32 and the track is compared with the method for the desired trajectory of the object to be analyzed as described above to obtain the two Between trajector deviation.

It will be understood by those skilled in the art that herein, the associated description for the first operating characteristics determining device 32 is only to show Example property and non-limiting description, there are other various implementations without departing from spirit or scope of the invention, and with reference Mode is incorporated herein.

Then, the first determining device 33 can be based on aforesaid operations feature, determine the user experience information of object to be analyzed.

In one embodiment, included for being based on the number of clicks in the first determining device 33, determine described in The device of the user experience information of object to be analyzed described in user's operation, 331 (not shown) of hereinafter referred to as the second determining device can With the user experience letter for clicking the number of clicks of the same area in object to be analyzed based on user to determine the object to be analyzed Breath.Specifically, the second determining device 331 can be compared to the number of clicks and predetermined threshold to determine the user experience Information.For example, then there may be influence the potential of user's operation for object to be analyzed when the number of clicks is more than predetermined threshold Problem, then the second determining device 331 can determine that the user experience of the object to be analyzed is poor.And for each of the object to be analyzed A region, when the user clicks the number of clicks in the region without departing from predetermined threshold when, then the second determining device 331 it is believed that should Object user's experience to be analyzed is normal.In one embodiment, the second determining device 331 for the object to be analyzed it is each not Same region can also set weight, and user is clicked the weighted average of each region compared with predetermined threshold progress as above To obtain the user experience information of the object to be analyzed.It will be understood by those skilled in the art that herein, for the second determining device 331 associated description is merely illustrative and non-limiting description, and there are other various implementations without departing from essence of the invention Mind or scope, and be incorporated herein by reference.

In another embodiment, included for being based on the input number in the first determining device 33, determine institute The device of the user experience information of object to be analyzed described in user's operation, hereinafter referred to as 332 (not shown) of third determining device are stated, The input number of input operation can be carried out in the same input area of object to be analyzed based on user to determine that this is to be analyzed The user experience information of object.Specifically, the input number can be compared by third determining device 332 with predetermined threshold To determine the user experience information.For example, then there may be shadows for object to be analyzed when the input number is more than predetermined threshold The potential problems of user's operation are rung, then third determining device 332 can determine that the user experience of the object to be analyzed is poor.And for Each input area of the object to be analyzed, when user the input area carry out input operation input number without departing from When predetermined threshold, then third determining device 332 is it is believed that object user's experience to be analyzed is normal.In one embodiment, right In each different input area of the object to be analyzed, third determining device 332 can also set weight, and by user each A input area carry out the input number of input operation the progress of weighted average and predetermined threshold it is as above compared with obtain this to Analyze the user experience information of object.It will be understood by those skilled in the art that, retouched for the correlation of third determining device 332 herein It states and is merely illustrative and non-limiting description, there are other various implementations without departing from spirit or scope of the invention, and It is incorporated herein by reference.

In yet another embodiment, included in the first determining device 33 to be used for based on the operation duration, really The device of the user experience information of object to be analyzed described in the fixed user's operation, hereinafter referred to as the 4th determining device 333 (are not shown Out), object to be analyzed described in the user's operation can be determined based on the operation duration of user's operation object to be analyzed User experience information.Specifically, the operation duration can be compared by the 4th determining device 333 with predetermined threshold To determine the user experience information.For example, then object to be analyzed may be deposited when the operation duration is more than predetermined threshold In the potential problems for influencing user's operation, then the 4th determining device 333 can determine that the user experience of the object to be analyzed is poor.And When the operation duration is without departing from predetermined threshold, then the 4th determining device 333 is it is believed that object user's body to be analyzed It tests normal.It will be understood by those skilled in the art that herein, the associated description of the 4th determining device 333 is merely illustrative rather than Limited description, there are other various implementations without departing from spirit or scope of the invention, and by reference includes In this.

In a further embodiment, included for being based on the trajector deviation in the first determining device 33, determine institute State the device of the user experience information of object to be analyzed described in user's operation, 334 (not shown) of hereinafter referred to as the 5th determining device, Can trajector deviation between the track based on user's operation object to be analyzed and the desired trajectory of the object to be analyzed, come true The user experience information of object to be analyzed described in the fixed user's operation.Specifically, the 5th determining device 334 can be by the rail Mark deviation and predetermined threshold are compared to determine the user experience information.For example, when the trajector deviation is more than predetermined threshold When, then object to be analyzed is there may be the potential problems for influencing user's operation, then the 5th determining device 334 can determine that this is to be analyzed The user experience of object is poor.And when the trajector deviation is without departing from predetermined threshold, then the 5th determining device 334 was it is believed that should Object user's experience to be analyzed is normal.It will be understood by those skilled in the art that, retouched for the correlation of the 5th determining device 334 herein It states and is merely illustrative and non-limiting description, there are other various implementations without departing from spirit or scope of the invention, and It is incorporated herein by reference.

It in a preferred embodiment, further include for based on identified every user experience in the first determining device 33 Information determines the device of the user experience information of the object to be analyzed, 335 (not shown) of hereinafter referred to as the 6th determining device. 6th determining device 335 items user experience information based on determined by method as described above, come determine this to Analyze the user experience information of object.For example, the method for the first determining device 33 as described above, is clicked based on user wait divide The number of clicks for analysing the same area in object, determines that the user experience information of the object to be analyzed is good；Based on user The input number that input operation is carried out in the same input area of object to be analyzed, determines the user's body of the object to be analyzed It is very poor for testing information；Based on the operation duration of user's operation object to be analyzed, determine described in the user's operation wait divide It is poor for analysing the user experience information of object.Then average value of the 6th determining device 335 based on above-mentioned every user experience information, It can show that the user experience information of the object to be analyzed is poor.In a preferred embodiment, the 6th determining device 335 may be used also To be weighted to every user experience information, and show that this is to be analyzed by the weighted average of every user experience information The user experience information of object.It will be understood by those skilled in the art that herein, for the 6th determining device 335 associated description only For exemplary and non-limiting description, there are other various implementations without departing from spirit or scope of the invention, and to draw Mode is incorporated herein.

It in one embodiment, include for being based on the wherein click for multiple users in the first determining device 33 Number is more than the quantity of the user of first threshold, determines the device of the user experience information of the object to be analyzed, hereinafter referred to as 7th determining device, 336 (not shown).For multiple users, the 7th determining device 336 can be to be analyzed right based on wherein clicking The number of clicks of the same area as in is more than the quantity of the user of first threshold, determines the user experience of the object to be analyzed Information.For example, for 100 users, wherein the number of clicks for clicking the same area in object to be analyzed is more than first threshold User quantity be 30, the quantity be more than predetermined threshold 20.Then the 7th determining device 336 is it is believed that the object to be analyzed is deposited In the potential problems for influencing user's operation, so that it is determined that the user experience information of the object to be analyzed is poor.Conversely, if the number Amount is less than predetermined threshold, then the 7th determining device 336 can determine that the user experience information of the object to be analyzed is normal.

It in another embodiment, include for being based on wherein described defeated for multiple users in the first determining device 33 Indegree is more than the quantity of the user of second threshold, determines the device of the user experience information of the object to be analyzed, simple below Claim the 8th determining device 337 (not shown).For multiple users, the 8th determining device 337 can be based on described in input number More than the quantity of the user of second threshold, the user experience information of the object to be analyzed is determined.For example, for 100 users, The input number that input operation is wherein carried out in the same input area in object to be analyzed is more than the user of second threshold Quantity is 60, and the quantity is far more than predetermined threshold 10.Then the 8th determining device 337 is it is believed that the object to be analyzed exists seriously The potential problems of user's operation are influenced, so that it is determined that the user experience information of the object to be analyzed is very poor.Conversely, if the quantity It is less than predetermined threshold, then the 8th determining device 337 can determine that the user experience information of the object to be analyzed is good.

It In yet another embodiment, include for being based on the wherein behaviour for multiple users in the first determining device 33 Make quantity of the duration more than the user of third threshold value, determines the device of the user experience information of the object to be analyzed, with 338 (not shown) of the 9th determining device of lower abbreviation.For multiple users, the 9th determining device 338 can be based on the wherein behaviour Make quantity of the duration more than the user of third threshold value, determines the user experience information of the object to be analyzed.For example, for 100 users, it is 5 that wherein operation duration, which is more than the quantity of the user of third threshold value, which is lower than predetermined threshold 10. Then the 9th determining device 338 it is believed that the object to be analyzed there is no the potential problems for influencing user's operation, so that it is determined that should be to It is normal for analyzing the user experience information of object.Conversely, the 9th determining device 338 can be true if the quantity is more than predetermined threshold The user experience information of the fixed object to be analyzed is poor.

It in a further embodiment, include for being based on the wherein rail for multiple users in the first determining device 33 Mark deviation is more than the quantity of the user of the 4th threshold value, determines the device of the user experience information of the object to be analyzed, simple below Claim the tenth determining device 339 (not shown).For multiple users, the tenth determining device 339 can be inclined based on the wherein track Difference determines the user experience information of the object to be analyzed more than the quantity of the user of the 4th threshold value.For example, for 100 use Family, wherein operating the use that the deviation between the track of object to be analyzed and the desired trajectory of the object to be analyzed is more than the 4th threshold value The quantity at family is 25, and the quantity is slightly above predetermined threshold 20.Then the tenth determining device 339 is it is believed that the object to be analyzed may In the presence of the potential problems for influencing user's operation, so that it is determined that the user experience information of the object to be analyzed is deviation.Conversely, if should Quantity is less than predetermined threshold, then the tenth determining device 339 can determine that the user experience information of the object to be analyzed is normal.This It outside, include for being based between wherein each user for multiple users in a still further embodiment, in the first determining device 33 The track record between difference, determine the device of the user experience information of the object to be analyzed, the hereinafter referred to as the tenth One determining device, 3310 (not shown).For multiple users, the 11st determining device 3310 can based on wherein each user it Between the track record between difference, determine the user experience information of the object to be analyzed.For example, for 100 use Family, the 11st determining device 3310 can by the track record of each user's operation object to be analyzed it is for statistical analysis with Its difference out.When difference of the statistic analysis result between user trajectory is greater than predetermined threshold, then the 11st determining device 3310 are believed that the object to be analyzed, and there may be the factors for influencing user's operation, such as clearly prompt without providing for user Information, so that user is carried out operation by its personal experience to which operation trace among different users differs greatly. Then the 11st determining device 3310 can determine that the user experience information of the object to be analyzed is poor.

In addition, in one embodiment, in the first determining device 33 including for for multiple users, based on determined by Every user experience information determines the device of the user experience information of the object to be analyzed, and the hereinafter referred to as the 12nd determines dress Set 3311 (not shown).For multiple users, the 12nd determining device 3311 is also based on identified every user experience Information determines the user experience information of the object to be analyzed.For example, the 12nd determining device 3311 can be for above-mentioned items User experience information is averaged, or the user experience information being weighted and averaged to obtain the object to be analyzed.

It in one embodiment, include for being based on each user respectively for multiple users in the first determining device 33 The operating characteristics, determine the device of the respective user experience information of object to be analyzed described in each user's operation, below 3312 (not shown) of referred to as the 13rd determining device；And for based on the respective of object to be analyzed described in each user's operation User experience information determines the device of the user experience information of the object to be analyzed, hereinafter referred to as the 14th determining device 3313 (not shown).For multiple users, it is special that the 13rd determining device 3312 can be primarily based on the respective operation of each user Sign, determines the user experience information of each user's operation object to be analyzed.Then, the 14th determining device 3313 is based on each use Family operates the user experience information of object to be analyzed, determines the user experience information of the object to be analyzed.For example, for 100 User, the 13rd determining device 3312 can method as described above, obtain 100 user's operation objects to be analyzed Respective operating characteristics.14th determining device 3313 can method as described above be based on respective operating characteristics, really The user experience information of fixed each user's operation object to be analyzed.It is assumed that as a result being operated for wherein 70 users The user experience information of the object to be analyzed is poor；For wherein 20 users, as a result normally；For wherein 10 use Family, as a result preferably.Then the 14th determining device 3313 can by the user experience information averaged of each user with Obtain the user experience information of the object to be analyzed.For example, in upper example result, the user experience information of the object to be analyzed is It is poor.In one embodiment, the 14th determining device 3313 can also distribute weight to user, such as according to user type, Or user experience value etc. distributes different weights.14th determining device 3313 and by the user experience information of each user into Row weighted average, to obtain the user experience information of the object to be analyzed.In another embodiment, the 14th determining device 3313 can also be lower than its user experience information some threshold value, such as the quantity of the poor user of user experience information and predetermined Threshold value is compared.If the user more than predetermined threshold number all has poor user experience information, the 14th determines dress It sets 3313 and determines that the user experience information of the object to be analyzed is poor.It will be understood by those skilled in the art that herein, for the tenth The associated description of four determining devices 3313 is merely illustrative and non-limiting description, there are other various implementations without departing from Spirit or scope of the invention, and be incorporated herein by reference.

In a preferred embodiment, the first acquisition device 11 further includes to be analyzed described in the user's operation for obtaining The device of generated one or more error message, 111 (not shown) of hereinafter referred to as the second acquisition device in Object Process；The One determining device 11 further includes and combining one or more of error messages for based on the operating characteristics, determine described in The device of the user experience information of object to be analyzed, 1114 (not shown) of hereinafter referred to as the 15th determining device.

It is generated one or more wrong during the available user's operation object to be analyzed of second acquisition device 111 False information；Also, the 15th determining device 1114 (operating characteristics based on the user that method as described above is obtained, and In conjunction with the one or more error message, to determine the user experience information of the object to be analyzed.Specifically, the second acquisition device 111 can be by file system operation, or by special interface, or to obtain by modes such as networks user's operation to be analyzed right The generated one or more error message as during.Wherein, the error message can be foreground error message, such as Faulty operation prompt that system gives the user etc..The error message may be backstage error message, such as institute in system The various run-time errors etc. occurred.It, can when the 15th determining device 1114 determines the user experience information of the object to be analyzed To take operating characteristics and the error message of user into consideration.For example, when the user experience based on determined by the operating characteristics of user Information is normal, however there are multiple error messages and wherein the errorlevel of some error message be it is serious, then the ten five Determining device 1114 is still it is believed that the user experience information of the object to be analyzed is poor.It will be understood by those skilled in the art that herein, The associated description of 15th determining device 1114 is merely illustrative and non-limiting description, there are other various implementations It is incorporated herein without departing from spirit or scope of the invention, and by reference.

In one embodiment, the device for determining user experience further includes being used for based on the operating characteristics, And one or more of error messages are combined, the device of the user experience warning information of the object to be analyzed is generated, below 34 (not shown) of referred to as the first generating means.

First generating means 34 can be based on the operating characteristics of user, and during combining user's operation object to be analyzed Generated one or more error message, generates the user experience warning information of the object to be analyzed.For example, when according to above The method, the operating characteristics based on user, and combine user's operation object to be analyzed during caused by one or Multiple error messages, when determining that the user experience information of the object to be analyzed is poor, the first generating means 34 be can be generated " early warning: user experience is poor for the user experience warning information of the object to be analyzed！".

In one embodiment, for multiple users, the first generating means 34 can be clicked to be analyzed based on wherein user The number of clicks of the same area of object is more than the quantity of the user of the 5th threshold value, or based on wherein user in object to be analyzed The input number inputted in same input area is more than the quantity of the user of the 6th threshold value, or is waited for based on wherein user's operation The operation duration of analysis object is more than the quantity of the user of the 7th threshold value, or based on wherein user's operation object to be analyzed Trajector deviation between track and the desired trajectory of the object to be analyzed is more than the quantity of the user of the 8th threshold value, or based on wherein The difference between the track record between each user；And combine one or more of error messages, generate it is described to Analyze the user experience warning information of object.For example, when the number of users that the number of clicks is more than the 5th threshold value is less, however Generated error message quantity is more during each user's operation object to be analyzed, and there are serious errors, then First generating means 34 still can determine that the user experience of the object to be analyzed is poor and generates the user experience of the object to be analyzed " early warning: user experience is poor for warning information！".

It will be understood by those skilled in the art that herein, the associated description of the first generating means 34 is merely illustrative rather than Limited description, there are other various implementations without departing from spirit or scope of the invention, and by reference includes In this.

In one embodiment, described for determining that the device of user experience further includes for based on each of object to be analyzed The user experience information of a version determines the dress of the user experience difference information between each version of the object to be analyzed It sets, hereinafter referred to as 35 (not shown) of difference determining device.

Difference determining device 35 can be determined described wait divide based on the user experience information of each version of object to be analyzed Analyse the user experience difference information between each version of object.Specifically, difference determining device 35 can be analysed to object The user experience information of each version be compared, to determine its user experience difference information.Pass through the user experience difference Information, difference determining device 35 can compare the version of the object to be analyzed with preferable user experience with other versions Compared with to show that it may make user experience preferably distinguish place.Pass through the user experience difference information between different editions Comparison, object to be analyzed can be advantageously improved to improve its user experience.

What Fig. 4 showed the embodiment of another aspect according to the present invention determines user experience for assisting at user equipment end Device schematic diagram.Wherein, which includes generating operation note for the operation according to user to object to be analyzed, should Operation note is used to determine the device 41 of the user experience information of the object to be analyzed, the hereinafter referred to as first record generating means 41。

Operation of the first record generating means 41 according to user to object to be analyzed, generates operation note, the operation note For determining the user experience information of the object to be analyzed.

Specifically, the first record generating means 41 can operation according to user to object to be analyzed, generate operation note, And operation note is stored in the user experience information for being used to determine the object to be analyzed in such as log or database.

It in one embodiment, should further include for recording in the device that user equipment end is used to assist determining user experience In Object Process to be analyzed described in the user's operation generated one or more error messages with for determine it is described to point Analyse the device of the user experience information of object, hereinafter referred to as 42 (not shown) of Error Recording Device.Error Recording Device 42 records Generated one or more error messages are in Object Process to be analyzed described in user's operation with described to be analyzed right for determining The user experience information of elephant.Wherein, the error message can be foreground error message, such as the mistake that system gives the user Operation indicating etc..The error message may be in a user device produced by or Error Recording Device 42 can get Various run-time errors etc. appeared in backstage error message, such as system.Specifically, Error Recording Device 42 can will be above-mentioned Error message is stored in such as log or database for determining the user experience information of the object to be analyzed.

In one embodiment, when user starts to operate object to be analyzed, the first record generating means 41 start to generate Operation note；When the object to be analyzed described in user's end operation, the first record generating means 41, which terminate to generate the operation, to be remembered Record.

In one embodiment, it should be used to assist the device for determining user experience to further include for net at user equipment end Network equipment sends the device of the operation note of the user, hereinafter referred to as 43 (not shown) of sending device.Sending device 43 The operation note of the user can be sent to the network equipment.Specifically, sending device 43 can pass through the spy with LA Management Room Stationary interface, or aforesaid operations record is sent to the network equipment by network.

It should be noted that the present invention can be carried out in the assembly of software and/or software and hardware, for example, this hair Specific integrated circuit (ASIC) can be used in bright each device or any other is realized similar to hardware device.In one embodiment In, software program of the invention can be executed to implement the above steps or functions by processor.Similarly, of the invention Software program (including relevant data structure) can be stored in computer readable recording medium, for example, RAM memory, Magnetic or optical driver or floppy disc and similar devices.In addition, some of the steps or functions of the present invention may be implemented in hardware, example Such as, as the circuit cooperated with processor thereby executing each step or function.

It is obvious to a person skilled in the art that invention is not limited to the details of the above exemplary embodiments, Er Qie In the case where without departing substantially from spirit or essential attributes of the invention, the present invention can be realized in other specific forms.Therefore, no matter From the point of view of which point, the present embodiments are to be considered as illustrative and not restrictive, and the scope of the present invention is by appended power Benefit requires rather than above description limits, it is intended that all by what is fallen within the meaning and scope of the equivalent elements of the claims Variation is included in the present invention.Any reference signs in the claims should not be construed as limiting the involved claims.This Outside, it is clear that one word of " comprising " does not exclude other units or steps, and odd number is not excluded for plural number.That states in system claims is multiple Unit or device can also be implemented through software or hardware by a unit or device.The first, the second equal words are used to table Show title, and does not indicate any particular order.

Although front is specifically shown and describes exemplary embodiment, it will be understood to those of skill in the art that It is that without departing substantially from the spirit and scope of clause book, can be varied in terms of its form and details.Here it is sought The protection asked illustrates in appended clause book.These and other sides of each embodiment are defined in following number clause Face:

1. a kind of method for determining user experience, wherein this method comprises:

Obtain the operation note of user's operation object to be analyzed；

2. according to method described in clause 1, wherein the operation note includes following at least any one:

The user by input equipment come when operating object to be analyzed, the track record of the input equipment；

The user by input equipment come when operating object to be analyzed, the input record of the input equipment.

3. according to method described in clause 2, wherein the operating characteristics include following at least any one:

Track between the track of object to be analyzed described in the user's operation and the desired trajectory of the object to be analyzed Deviation.

4. according to method described in clause 3, wherein it is described to be based on the operating characteristics, determine the object to be analyzed The step of user experience information includes following at least any one:

It is based on the number of clicks, determines the user experience information of object to be analyzed described in the user's operation；

It is based on the input number, determines the user experience information of object to be analyzed described in the user's operation；

It is based on the operation duration, determines the user experience information of object to be analyzed described in the user's operation；

It is based on the trajector deviation, determines the user experience information of object to be analyzed described in the user's operation；

Wherein, described the step of being based on the operating characteristics, determining the user experience information of the object to be analyzed, also wraps It includes:

Based on identified every user experience information, the user experience information of the object to be analyzed is determined.

5. the method according to clause 3 or 4, wherein it is described to be based on the operating characteristics, determine the object to be analyzed User experience information the step of include it is following any one of at least:

Be more than the quantity of the user of first threshold based on the wherein number of clicks for multiple users, determine it is described to Analyze the user experience information of object；

Be more than the quantity of the user of second threshold based on the wherein input number for multiple users, determine it is described to Analyze the user experience information of object；

For multiple users, it is more than the quantity of the user of third threshold value based on the wherein operation duration, determines institute State the user experience information of object to be analyzed；

Be more than the quantity of the user of the 4th threshold value based on the wherein trajector deviation for multiple users, determine it is described to Analyze the user experience information of object；

For multiple users, based on the difference between the track record between wherein each user, determine it is described to Analyze the user experience information of object；

The user's body of the object to be analyzed is determined based on identified every user experience information for multiple users Test information.

6. the method according to any one of clause 3 to 5, wherein it is described to be based on the operating characteristics, determine it is described to Analyze object user experience information the step of include:

For multiple users, the respective operating characteristics of each user are based on, are determined described in each user's operation wait divide Analyse the respective user experience information of object；

Respective user experience information based on object to be analyzed described in each user's operation, it is described to be analyzed right to determine The user experience information of elephant.

7. the method according to any one of clause 3 to 6, wherein the behaviour for obtaining user's operation object to be analyzed The step of noting down further include:

Obtain generated one or more error messages in Object Process to be analyzed described in the user's operation；

The operating characteristics are based on, and combine one or more of error messages, determine the use of the object to be analyzed Family experience information.

8. according to method described in clause 7, wherein the method also includes:

The operating characteristics are based on, and combine one or more of error messages, generate the use of the object to be analyzed Experience warning information in family.

9. according to method described in clause 8, wherein it is described to be based on the operating characteristics, and combine one or more of The step of error message, the user experience warning information of the generation object to be analyzed includes following at least any one:

It is more than the quantity of the user of the 5th threshold value based on the wherein number of clicks, and in conjunction with described for multiple users One or more error messages generate the user experience warning information of the object to be analyzed；

It is more than the quantity of the user of the 6th threshold value based on the wherein input number, and in conjunction with described for multiple users One or more error messages generate the user experience warning information of the object to be analyzed；

For multiple users, based on the wherein operation duration it is more than the quantity of the user of the 7th threshold value, and combines One or more of error messages generate the user experience warning information of the object to be analyzed；

It is more than the quantity of the user of the 8th threshold value based on the wherein trajector deviation, and in conjunction with described for multiple users One or more error messages generate the user experience warning information of the object to be analyzed；

For multiple users, based on the difference between the track record between wherein each user, and in conjunction with described One or more error messages generate the user experience warning information of the object to be analyzed.

10. the method according to any one of clause 1 to 9, wherein this method further include:

The user experience information of each version based on object to be analyzed determines each version of the object to be analyzed Between user experience difference information.

11. a kind of method for being used to assist determining user experience at user equipment end, wherein this method comprises:

12. according to method described in clause 11, wherein the operation according to user to object to be analyzed generates operation The step of record further include:

Generated one or more error messages are recorded in Object Process to be analyzed described in the user's operation to be used for Determine the user experience information of the object to be analyzed.

13. the method according to clause 11 or 12, wherein the operation note includes following at least any one:

User by input equipment come when operating object to be analyzed, the track record of the input equipment；

User by input equipment come when operating object to be analyzed, the input record of the input equipment.

14. the method according to any one of clause 11 to 13, wherein it is described according to user to the behaviour of object to be analyzed Make, generate operation note the step of include:

When the user starts to operate object to be analyzed, start to generate operation note；

When the object to be analyzed described in user's end operation, terminate to generate the operation note.

15. the method according to any one of clause 11 to 14, wherein this method further include:

The operation note of the user is sent to the network equipment.

16. a kind of for determining the device of user experience, wherein the device includes:

17. according to device described in clause 16, wherein the operation note includes following at least any one:

18. according to device described in clause 17, wherein the operating characteristics include following at least any one:

19. according to device described in clause 18, wherein it is described for being based on the operating characteristics, it determines described to be analyzed The device of the user experience information of object includes following at least any one:

For being based on the number of clicks, the user experience information of object to be analyzed described in the user's operation is determined Device；

For being based on the input number, the user experience information of object to be analyzed described in the user's operation is determined Device；

For being based on the operation duration, the user experience letter of object to be analyzed described in the user's operation is determined The device of breath；

For being based on the trajector deviation, the user experience information of object to be analyzed described in the user's operation is determined Device；

Wherein, described for being based on the operating characteristics, determine the device of the user experience information of the object to be analyzed Further include:

For determining the user experience information of the object to be analyzed based on identified every user experience information Device.

20. the device according to clause 18 or 19, wherein it is described for being based on the operating characteristics, determine it is described to The device for analyzing the user experience information of object includes following at least any one:

For being more than the quantity of the user of first threshold based on the wherein number of clicks, determining institute for multiple users State the device of the user experience information of object to be analyzed；

For being more than the quantity of the user of second threshold based on the wherein input number, determining institute for multiple users State the device of the user experience information of object to be analyzed；

For for multiple users, being more than the quantity of the user of third threshold value based on the wherein operation duration, really The device of the user experience information of the fixed object to be analyzed；

For being more than the quantity of the user of the 4th threshold value based on the wherein trajector deviation, determining institute for multiple users State the device of the user experience information of object to be analyzed；

For determining institute based on the difference between the track record between wherein each user for multiple users State the device of the user experience information of object to be analyzed；

For determining the use of the object to be analyzed based on identified every user experience information for multiple users The device of family experience information.

21. the device according to any one of clause 18 to 20, wherein it is described for being based on the operating characteristics, really The device of the user experience information of the object to be analyzed includes: calmly

For being based on the respective operating characteristics of each user, determining described in each user's operation for multiple users The device of the respective user experience information of object to be analyzed；

It is used for the respective user experience information based on object to be analyzed described in each user's operation, is determined described wait divide Analyse the device of the user experience information of object.

22. the device according to any one of clause 18 to 21, wherein described to be analyzed right for obtaining user's operation The device of the operation note of elephant further include:

For obtaining generated one or more error messages in Object Process to be analyzed described in the user's operation Device；

For being based on the operating characteristics, and one or more of error messages are combined, determines the object to be analyzed User experience information device.

23. according to device described in clause 22, wherein described device further include:

For being based on the operating characteristics, and one or more of error messages are combined, generates the object to be analyzed User experience warning information device.

24. according to device described in clause 23, wherein it is described for being based on the operating characteristics, and combine one Or multiple error messages, the device of the user experience warning information of the object to be analyzed is generated for following at least any one:

25. the device according to any one of clause 16 to 24, wherein the device further include:

It is used for the user experience information of each version based on object to be analyzed, determines each of the object to be analyzed The device of user experience difference information between version.

26. a kind of device for being used to assist determining user experience at user equipment end, wherein the device includes:

27. according to device described in clause 26, wherein the operation for according to user to object to be analyzed generates The device of operation note further include:

For record in Object Process to be analyzed described in the user's operation generated one or more error messages with For determining the device of the user experience information of the object to be analyzed.

28. the device according to clause 26 or 27, wherein the operation note includes following at least any one:

29. the device according to any one of clause 26 to 28, wherein described to be used for according to user to object to be analyzed Operation, the device for generating operation note is used for:

30. the device according to any one of clause 26 to 29, wherein the device further include:

For sending the device of the operation note of the user to the network equipment.

Claims

Obtain the operation note of user's operation object to be analyzed, wherein the operation note includes following at least any one:

The user by input equipment come when operating object to be analyzed, the input record of the input equipment；

It is based on the operation note, determines the operating characteristics of object to be analyzed described in the user's operation, wherein the operation Feature includes following at least any one:

Track between the track of object to be analyzed described in the user's operation and the desired trajectory of the object to be analyzed is inclined Difference；

The operating characteristics are based on, the user experience information of the object to be analyzed are determined, including following at least any :

It is based on the number of clicks, determines the user experience information of object to be analyzed described in the user's operation, including will The number of clicks is compared with the user experience information of object to be analyzed described in the determination user's operation with predetermined threshold；

It is described to be based on the operating characteristics, the step of determining the user experience information of the object to be analyzed further include:

2. it is described to be based on the operating characteristics according to the method described in claim 1, wherein, determine the object to be analyzed The step of user experience information includes following at least any one:

For multiple users, it is more than the quantity of the user of first threshold based on the wherein number of clicks, determines described to be analyzed The user experience information of object；

For multiple users, it is more than the quantity of the user of second threshold based on the wherein input number, determines described to be analyzed The user experience information of object；

Be more than the quantity of the user of third threshold value based on the wherein operation duration for multiple users, determine it is described to Analyze the user experience information of object；

For multiple users, it is more than the quantity of the user of the 4th threshold value based on the wherein trajector deviation, determines described to be analyzed The user experience information of object；

Multiple users are determined described to be analyzed based on the difference between the track record between wherein each user The user experience information of object；

Wherein, described the step of being based on the operating characteristics, determining the user experience information of the object to be analyzed further include:

The user experience letter of the object to be analyzed is determined based on identified every user experience information for multiple users Breath.

3. it is described to be based on the operating characteristics according to the method described in claim 1, wherein, determine the object to be analyzed The step of user experience information includes:

For multiple users, the respective operating characteristics of each user are based on, it is to be analyzed right described in each user's operation to determine The respective user experience information of elephant；

Respective user experience information based on object to be analyzed described in each user's operation, determines the object to be analyzed User experience information.

4. according to the method in any one of claims 1 to 3, wherein the behaviour for obtaining user's operation object to be analyzed The step of noting down further include:

The operating characteristics are based on, and combine one or more of error messages, determine the user's body of the object to be analyzed Test information.

5. according to the method described in claim 4, wherein, the method also includes:

The operating characteristics are based on, and combine one or more of error messages, generate the user's body of the object to be analyzed Test warning information.

6. a kind of for determining the device of user experience, wherein the device includes:

For obtain user's operation object to be analyzed operation note device, wherein the operation note include it is following at least Any one:

For being based on the operation note, the device of the operating characteristics of object to be analyzed described in the user's operation is determined, In, the operating characteristics include following at least any one:

For being based on the operating characteristics, the device of the user experience information of the object to be analyzed is determined, including following Any one of at least:

For being based on the number of clicks, the device of the user experience information of object to be analyzed described in the user's operation is determined, Wherein described device with predetermined threshold for being compared the number of clicks with to be analyzed described in the determination user's operation The user experience information of object；

For being based on the input number, the device of the user experience information of object to be analyzed described in the user's operation is determined；

For being based on the operation duration, the user experience information of object to be analyzed described in the user's operation is determined Device；

For being based on the trajector deviation, the device of the user experience information of object to be analyzed described in the user's operation is determined；

It is described to be used to be based on the operating characteristics, determine the device of the user experience information of the object to be analyzed further include:

For determining the device of the user experience information of the object to be analyzed based on identified every user experience information.

7. device according to claim 6, wherein described for being based on the operating characteristics, it is described to be analyzed right to determine The device of the user experience information of elephant includes following at least any one:

For for multiple users, being more than the quantity of the user of first threshold based on the wherein number of clicks, determine it is described to Analyze the device of the user experience information of object；

For for multiple users, being more than the quantity of the user of second threshold based on the wherein input number, determine it is described to Analyze the device of the user experience information of object；

For being more than the quantity of the user of third threshold value based on the wherein operation duration, determining institute for multiple users State the device of the user experience information of object to be analyzed；

Be more than the quantity of the user of the 4th threshold value based on the wherein trajector deviation for for multiple users, determine described in Analyze the device of the user experience information of object；

For for multiple users, based on the difference between the track record between wherein each user, determine it is described to Analyze the device of the user experience information of object；

Wherein, described for being based on the operating characteristics, determine that the device of the user experience information of the object to be analyzed also wraps It includes:

For determining the user's body of the object to be analyzed based on identified every user experience information for multiple users Test the device of information.

8. device according to claim 6, wherein described for being based on the operating characteristics, it is described to be analyzed right to determine The device of the user experience information of elephant includes:

For being based on the respective operating characteristics of each user for multiple users, determine described in each user's operation wait divide Analyse the device of the respective user experience information of object；

It is used for the respective user experience information based on object to be analyzed described in each user's operation, it to be described to be analyzed right to determine The device of the user experience information of elephant.

9. the device according to any one of claim 6 to 8, wherein described for obtaining user's operation object to be analyzed Operation note device further include:

For obtaining the dress of generated one or more error messages in Object Process to be analyzed described in the user's operation It sets；

For being based on the operating characteristics, and one or more of error messages are combined, determines the use of the object to be analyzed The device of family experience information.

10. device according to claim 9, wherein described device further include:

For being based on the operating characteristics, and one or more of error messages are combined, generates the use of the object to be analyzed The device of family experience warning information.